Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1103 reviews
3/10
3 star Skytrax Rating
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9/10

Vueling Airlines customer review

(United Kingdom)

London Heathrow - Bilbao return. The aircraft were clean and bright and seating is comfortable. There was a great touch from the crew on the outbound flight completing her final checks as she passed down the aisle she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting and not the most over-priced.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Vueling Airlines customer review

(Czech Republic)

Our ticket which was bought 2 months in advance was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now 2 weeks before our flight they change it and don't solve the problem just repeating the same phrase "refund or change".
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Belgium)

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat if you pay by credit card if you have luggage etc etc. It doesn't look cheap anymore. Moreover I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Spain)

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case they cancelled a previous flight without notice and respositioned all passengers in our flight leaving 30 of us at home.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Vueling Airlines customer review

(Spain)

MXP-BCN and BCN-ALC. Very impressed by this low cost airline. Seats comfortable and cabin crew professional. Leg room very tight but fares were low on the flights I took. Would fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Vueling Airlines customer review

(Belgium)

Used twice from Brussels to Vigo Spain. Flights on schedule aircraft clean and cabin crew polite and efficient. No problem with check-in procedures and luggage handling.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Vueling Airlines customer review

(United States)

A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Vueling Airlines customer review

(United Kingdom)

Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats sent to a special check-in desk (because the flight was due to leave in 45 minutes) no additional charge and it was done with a smile.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Vueling Airlines customer review

(United Kingdom)

LHR-Bilbao. Seats allocated at check-in. Inbound aircraft late and very late gate allocation in terminal 3 which was busy. Arrived at gate to find aircraft just on stand however boarding commenced very quickly. First impressions of aircraft extremely poor. Over 25 aisle armrests broken and removed with temporary tape visible and the carpet was virtually non existent with chewing gum marks all over the place. Toilets had not been cleaned or restocked with paperware and one toilet at the rear had temporary repairs. A very poor impression and even though this is a low cost carrier the fares are not low on this route due to lack of competition. It is also in codeshare with Iberia and presents a poor image of this company too. Service was efficient and friendly to those that wanted to purchase items. Little information with regard to delay of inbound aircraft and announcements unclear and with little confidence in speaking English. Sadly the poor aircraft appearance detracted from a very average experience.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Vueling Airlines customer review

(United Kingdom)

Recent trip Seville to Paris. On time. Clean plane. Friendly staff with good English. Excellent seats near emergency doors
Seat TypeEconomy Class
Value For Money 12345
yes