Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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Vueling Airlines customer review

(Israel)

I am 5 ft 10 and have never been so uncomfortable on a flight before. There is no leg room and my legs were pushed into the seat in front of me. Also I have knee problems and am on crutches it is hard for me to stand. Long check in line. No one from Vueling even noticed that I was on crutches and offered to have me come to the front of the line as I stood in pain. Unfortunately I have another flight on Vueling from Barcelona to Tel Aviv on Monday November 11th. It will be my last flight with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Vueling Airlines customer review

(United Kingdom)

I arrived at Edinburgh Airport on Wednesday for a flight to Barcelona only to be told by email that same day that my flight had been cancelled. I had to arrange at very short notice another flight. I think it was terrible for the cancellation to be at such short notice.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Vueling Airlines customer review

(Germany)

Booked flights from Stuttgart to Barcelona and back for me and my wife as the schedule was perfect for our trip the price was equivalent to LH or Germanwings. Check-in service in STR was quick and friendly (although they did not announce the delay of 35 mins as the incoming aircraft was late). The pain started when I tried to get into my seat I'm about 192cm and the legroom was so small that I could not find a comfortable position. Vuelings says they have a seat spacing of 31" but I I think it's something around 28" or they use old seats with thicker backrests so the space gets lost. Never had this problem on LH with the same 31". The flight crew on both flights was quite unfriendly the announcements in Spanish and English were not understandable a major issue for safety reasons. Ground service in BCN was bad waiting time for luggage was 50 minutes and the baggage check-in for the flight back took nearly an hour as Vueling had 13 open counters for app. 40 flights within two hours each with 150+ passengers even the last minute counter was overcrowded. Best thing was that they closed 4 counters in between for a break - unbelievable! Another major point in Vueling's cabin luggage checks nobody cares about size and weight of the luggage and the bins are already full when just the half of the passengers has boarded. So passengers need to stow their luggage into the non-existent legroom another security issue if an emergency evacuation might be needed. Conclusion: this was my first and last trip with Vueling you'll get much better service and professional handling for exactly the same price at other carriers with better ratings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Vueling Airlines customer review

(United Kingdom)

Travelled from SVQ to BIO. The flight schedule was on time the staff service was acceptable. The leg room on this aircraft however was ridiculous. I am not tall (5ft 9in) yet my knees were squeezed right up against the seat in front. I pity anyone 5ft 10in or taller on these flights. Clearly Vueling are trying to squeeze in more and more passengers on the flight - understandable but I have never been so uncomfortable on a flight. For the reason of leg room alone I will not choose to fly with Vueling again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
7/10

Vueling Airlines customer review

(Norway)

After several pleasant flights with Vueling providing fair value I have now left them. The reason for this is their new luggage policy since last time: Be aware that Vueling now has a total luggage allowance of 23 kg per passenger. No not per suitcase per passenger. No matter how many cases you bring you'll have to pay for excess luggage if your total is more than 23 kg. As an example I was on the point of booking a flight from Prague to Alicante (which goes via Barcelona) when fortunately I discovered this in time. I was going to bring two cases at 20 kg each. This would have cost me 60 euros for the two cases plus 17 kilos of excess luggage at 12 euros per kilo giving a total of 264 euros! As many here will know Ryanair tried a similar scheme some years ago and abandoned it after massive customer dissatisfaction. It is very hard to understand exactly in which way Vueling feels it is a good business idea to repeat the mistakes of other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Norway)

Took a flight from Oslo to Barcelona to Menorca. I am 6'5" (196cm) and I could not fit into the seats at all (worst leg room I have ever experienced). No food or beverages or entertainment. Flight staff was nice and helpful. The biggest problem is that the Customer Service. My luggage was delayed for 2.5 days so I had to buy some new clothes and bathroom essentials. When I have enquired both by email and phone regarding this situation I receive no response at all. They do not even bother to answer my questions at all. I will never use Vueling again as they appear to have very little regard for their clients.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Vueling Airlines customer review

(Canada)

BCN-LPA and LPA-BCN a week after. Seats very uncomfortable little leg room. Flight crew rude and not very accommodating. We have never experienced such an unfriendly crew. In general I believe that when someone decides to become a flight attendant there are 3 very important things they need to be. 1) Affable friendly accommodating. 2) Able to speak fluently in at least 2 languages. 3) Be able to orchestrate passengers through an emergency and succeed. Number 1 and 2 were failures for this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Vueling Airlines customer review

(United States)

This was my first flight on Vueling. Wonderful flight and Service. I traveled from Paris to Rome October 3 2013. The flight was on time comfortable and very reasonable. Will travel with Vueling again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Vueling Airlines customer review

(Australia)

My wife and I flew from Paris to Barcelona and Barcelona to Rome recently and I too was very concerned having read some of the comments made however each of our flights were great. On time and I think in both cases we arrived early at our destination. Check in was no problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Vueling Airlines customer review

(United States)

My husband is a professional saxophonist and we travel all over the US and abroad for his performances. He always carries his horn on board with him. He counts that as his carrying item and it stows just fine in the overhead compartment. Today we took a Vueling flight from Paris to Barcelona and we're told he couldn't bring it on board as a carry on and that he would have to either check it or purchase a seat for it and keep it on the seat. We had no choice other than buy the horn a ticket at premium rate (255 Euros) which was about twice what the combined cost of both of our tickets. We were furious particularly when we boarded and saw it was a typical Airbus 320 with loads if overhead storage. We will never fly with them again and will certainly check in the future whether other airlines are instilling similar policies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no