Volotea

✅ Trip Verified | We flew from Athens to Mykonos and the way back to Athens on June 2023. We have tried to add bags via Volotea’s website and app for both flights but the system was not working / not allowing us to complete the purchase. We have tried then to contact via e-mail and phone their client attention service and have just received general / protocol replies. No human interaction existed. We had to pay €400 in total to carry our bags, while buying them online would cost only a fraction of that. A real extortion, we were left with no option. The worst service I have ever received from an airline.

Not Verified | They made us wait 30 minutes without informing why there is a delay. Ac wasn't on and the attendants told us nothing. Not even water was provided. Later, they announced there is a problem with the light of the plane and will need to change aircrafts at Venice. Now a 2.5hour flight turns into a 4.5 hour flight.

Not Verified | Not so budget as it seems. Do not choose this for a backpack travel type of journey. Do not get surprised if you choose this airline for a budget option and get scammed like I did. Upon my registration I was offered with a 15 days membership trial which offered me extra luggage and priority boarding. This membership allowed me to bring a 10kg backpack and a side bag (tote bag) on the plane which was also included on my verification email of the purchase. However my flight was after the mentioned 15 days of trial. Upon the boarding they charged me for my tote bag referring for the expired membership. I had two option either I pay for the membership for a whole year (obviously they don’t have a membership for a month) or I pay for my extra luggage. First option cost me 60€ the second would have been 65€ so now I have a membership that I don’t use for a whole year.

✅ Trip Verified | My mother has reduced mobility and has to use a walker. At the check-in in Barcelona the staff told us that we have to check it. The walker never arrived to Verona. Ok, it can happen. What can not happen is that, the Volotea staff told my mother that, once the walker will arrive to Verona, she has to go and take it (she lives 100km far from the airport) because they don't send anything. (I live in Spain by the way, so I don't know how she would be able to go and take it.) Should I add anything else?

✅ Trip Verified | Very good journey, both legs on time. Volotea's A320's have a reasonable seat pitch. Nice cleaning conditions. The onboard service is chargeable, as all low-cost, perhaps could be good that standard drinks like water, tea or coffee could be free of charge. They make the effort to speak native language of both destinations. Crews are quite friendly, professional as well. Personally I would like to get more information from the tech crew at the flight start, en-route, and before landing. Overall good experience.

Not Verified | Very pleasant flight and nice plane, comfortable seats and very smart and polite staff onboard. Staff at Turin airport wasn't very helpful, sometimes it does happen but when I asked at the lady over the counter an information about my boarding pass she replied you have the information in the line at the bottom end, she was also in a hurry maybe for onboarding passengers but I didn't expect such a reply. At the end plane arrived half hour earlier so wasn't bad at all

✅ Trip Verified | What I find pleasing about Volotea is above aii the reasonably priced tickets coupled with the polite and helpful cabin crew makes this airline my first choice. Moreover, allowing a small hand bag besides the cabin suitcase makes it easier to access my documents, cell phone etc..

Not Verified | Worst airline ever with an inexperienced crew. Started with a 40 minute delay in which they had us wait on the gangway. They then forced us to check our bags instead of letting us put them sideways in the overhead bins which customers on our flight did, claiming the flight was full and that they needed the room. At the end of boarding there were at least five empty overhead bins that could have easily accommodated our bags. We were the only ones forced to check our bags.

✅ Trip Verified | Always so happy with my trips with Volotea, which is a safe company at reasonable prices. I have always been loyal to the Megavolotea tariff and it is perfect. Toujours aussi contente de mes voyages avec Volotea, qui est une compagnie sûre à tarifs raisonnables. Je suis fidèle au tarif Megavolotea depuis toujours et c’est parfait

✅ Trip Verified | The flight has been perfect, the crew are very friendly and the cleaning is great, as well as no waiting. The flights have been quite enjoyable, also with the Wi-Fi on board, you can be entertained. El vuelo ha sido perfecto,los tripulantes muy amables y la limpieza estupenda,además de sin esperas . Yan sido los vuelos bastante amenos,además con el wifi a bordo,puedes estar entretenido