Volotea

✅ Trip Verified | From Eleutherios Venizelos Airport in Athens to Cagliari everything went well. Only from Cagliari Elmas Airport to Athens we had some delay for boarding about 15 minutes I think. We had already receive a SMS for that.

✅ Trip Verified | Our flight was delayed for 3+ hours. Pilot told us that a technical fault required a new plane to be flown in from France. This technical fault meant that everyone on board was owed €400 in compensation from Volotea due to EU261 regulations (Volotea didn't tell us this, which they are meant to). When I claimed my refund, Volotea declined and changed their whole story, saying the delay was due to strikes in France, meaning they didn't have to pay. I reported Volotea to AESA (Spanish Aviation Safety and Security Agency) for lying to avoid their legal requirement to reimburse passengers due to a extended delay. AESA opened an investigation last month and found that Volotea did lie to us. They have since paid the EU261 compensation. TL;DR - Volotea cut corners at every turn. They broke multiple rules regarding flight delays and then lied about it to authorities later. Avoid flying with them if possible.

✅ Trip Verified | Very nice flight with the Pilot explained us the route, and it was interesting. Cabin crew were very nice. Priority boarding is a nice advantage, it is more quickly at airport.

Not Verified | They pretty much don’t have a customer service. Luckily I have found a number online to speak with someone from the company but their time is from 9am to 2pm and from 5pm to 7pm. We had a cancellation communicated to us only 10 hours before the expected leaving time, and there was no way to speak with someone because it was around 10pm. And they don’t work at 10pm. We only received a message with no details and a faulty link. The day after we were finally able to speak with someone at 9am and the only option served to us was a refund. We had to book another flight 3 times more expensive at our own expenses. The customer service is useless, unprofessional and if you want to speak with their manager the answer will be ‘the manager doesn’t have headphones’ Just one word, ridiculous.

✅ Trip Verified | I can book my in cabin pets online. It is a no frills low cost airline but they have orderly check in, update information about flights via text message and even in unforseen situations like bad weather or national strike, they kept us well informed. I’ve been flying Volotea for years now and I never had a problem. Sure flights can be delayed (Pantelleria is a very windy destinations and sometimes we can’t land) but Volotea tries hard to get us there on time whenever possible.

✅ Trip Verified | The flight was on time from Heraklion to Athens, also the flight Athens to Heraklion 12/07/2023 was also on time something that is very important for me. Another thing that was interesting is that for the low cost airline I had some space between my knees and the front seat.

✅ Trip Verified | Punctuality on the way out and on the way back. Easy to buy tickets through the company's website. As well as when checking. The treatment of the company's employees is excellent. The space available between the seats is quite wide, and the seats are comfortable. I hope to fly with this airline again.

✅ Trip Verified | Comfortable seats, plenty of legroom, fast boarding, no long wait at the gate. The landing was imperceptible and fast. Excellent value for money and quality. The check-in was made on the phone in advance and they easily passed the check-in at the airport. It was nice to get all the seats next to the children in advance, during the purchase of tickets and sat with the children together and this did not require any additional payment.

✅ Trip Verified | Very nice experience, flight on time! Boarding was very fast, we arrived 10 minutes before the expected time. I would like to fly with Volotea more Times.

✅ Trip Verified | Contrary to what I have read, the Volotea flights taken have been very punctual. The welcome and the service on board very appreciable, I highly recommend. Contrairement à ce que j'ai pu lire , les vols Volotea pris ont été très ponctuels . L'accueil et le service à bord très appréciable, je recommande vivement