Volotea

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 162 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
10/10

"We had a nice flight"

(Greece)

Not Verified | Very comfortable seats, airplane was very clean and the hostesses were welcoming. The fare was very reasonable (we booked the same day we travelled) and the flight left on schedule and arrived on time. We had a nice flight which compensated us for the bad Venice airport experience.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVenice to Athens
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"pay another 120 euros at check-in"

(Russian Federation)

Trip Verified | I do not like Volotea. My friend and I bought air tickets from Athens to Heraklion there and back for 200 euros and had to pay another 120 euros at check-in! They're crazy! It is better to fly with proven airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHeraqlion to Athens
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I didn't expect them to be so fair after reviews I had read before"

(Ukraine)

Trip Verified | I bought a ticket Athens-Mykonos, paid at night time (this probably influenced the timing of getting the e-mail with confirmation of the booking. I waited for it 6 hours ), thought it’s not going to come because the departure was the next day, I decided not to take the risk and bought a completely new ticket with another airline, meanwhile in the morning came the long-awaited letter from Volotea. I contacted the Volotea support, after a hard conversation, the company returned the money for the spent ticket to my account, in 2 days. Thank you Volotea. Honestly I didn't expect them to be so fair after reviews I had read before.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Mykonos
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"the crew calm, professional and courteous"

(Qatar)

Trip Verified | Although we experienced a delay of about 40 minutes (pilot explained it was due to the sheer number of flights around Marseille on their way back to Ajaccio), the boarding was fairly smooth, the crew calm, professional and courteous. Volotea offers a very simple menu to purchase from. As priority passengers, we had a choice of a mere free chocolate bar that we had to request. No drinks. I would like to acknowledge Volotea is one of the rare airlines to have sent an email to apologise for the delay. That is appreciated and for that reason I will recommend them for short journeys. Ps: Note we traveled 1st week of August, one of the busiest week of the year for tourism in Corsica and therefore we paid a premium price that is probably not justified.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteAjaccio to Toulouse
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst company ever"

(Czech Republic)

Trip Verified | I unfortunately flew twice with this company, they are the only one providing a direct connection Prague/Cagliari. I used their services 3 times and 2 it was on the top worse experience I have ever had in my life with an airline. The first time their website didn't work, I couldn't do the check in online and at the airport they asked me for money to do the check in in there (even though I couldn't do it myself online due to problem with their website). I claimed the money and they didn't even reply, ever. The second was 2 days ago. I was supposed to fly at 21:44pm. They sent me twice (at 19 and then at 21) a message saying that my flight was delayed. When I arrived to the airport for the check in I found out the flight was overbooked and there was no room for me. It's already disappointing that you made me buy the tickets even thought there were no seats available, however I know it can happen, but really why you kept sending me messages saying the flight was delayed if you already knew I wasn't going to board! Why did you make me go to the airport in the first place? During the late evening! It's the worst company ever! Avoid at any cost!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to Cagliari
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not book a flight with Volotea ever again"

(Greece)

Not Verified | The flight time changed and we had to fly 6 hours later than the flight time we had booked for. We contacted the customer service and they didn't even give us a voucher for food and drinks. The staff on the phone was very rude. The aircraft was small and noisy and dirty, which is unacceptable especially during a pandemic. I would not book a flight with Volotea ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteThessaloniki to Heraklion
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight was well organized from start to finish"

(Spain)

Trip Verified | The flight was well organized from start to finish. Boarding started at the scheduled time and just 20 minutes later we were all in the cabin. The flight was complete. The seats are wide and clean. The staff are always attentive. The plane was quiet and both take-off and landing we hardly knew. We arrive 15 minutes before the indicated time. Volotea prices are very cheap specially if if you buy them in advance. It is a company without luxuries but within excellent value for money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAsturias to Malaga
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"advice against flying with the"

(Greece)

Trip Verified | Worst airline experience I ever have. They will change your ticket dates and times multiple times (like they did to us 3 times) without asking or any notification. Due to that fact we have bought multiple boat tickets and payed extra costs on airbnb. Also their customer service is very bad. Honestly, this company is one level above scammers. They don't treat their customers with respect and I advice against flying with them
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteThessaloniki to Mykonos
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not trust this company"

(Greece)

Trip Verified | Do not trust this company. We are waiting in the airport for hours no information on where the plane is, if it will ever arrive or what is happening. No customer service, no informed employee don't waste your money
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHeraklion to Athens
Date FlownJuly 2021
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolute worst customer service"

(Italy)

Trip Verified | Absolute worst customer service and airline. I booked a flight for my anniversary. The flight got changed/cancelled for the return and received no notice. I only found out when I tried to get boarding passes the day of the flight. After multiple tries of contacting the airline, I finally got a hold of someone who hung up mid call. The second person I finally talked to said I would get a refund, but I have received no notification of a refund or anything. I’ve tried to use the chat but they told me they couldn’t help and to send an email. When I try to email, it says my email is invalid. Nothing works. The worst customer service I’ve dealt with and still no refund. I will never use this airline again. I hope this doesn’t happen to others, but sadly, I’m sure it will.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaples to Santorini
Date FlownJuly 2021
Value For Money 12345
no