Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 412 reviews
2/10
No Skytrax Rating
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1/10

"still not been refunded"

(United States)

Not Verified | Avoid at all Costs. You deserve to be treated with a minimal level of respect and consideration even on a discount airline. You will not find that on Volaris. Volaris cancelled my confirmed ticket, in error, back in June 2022. It is now mid February and my money has still not been refunded. No one is willing to assume responsibility - that includes assuming responsibility to help a passenger resolve a problem. Also, unless you speak fluent Spanish, you receive even less cooperation from Volaris.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePortland to Guadalajara
Date FlownJune 2022
Ground Service 12345
Value For Money 12345
no
1/10

"This airline is terrible"

(United States)

Not Verified | This airline is terrible. They gave us issues on the way to Cancun and on the way back when it came to paying for luggage. They wouldn’t accept 5 of our credit cards. And when we called our credit card company they said everything is fine. Our credit cards worked everywhere else. Then they refused to help us and told us we can only pay with cash but we didn’t have any left. It’s a scam and such a terrible airline. I refuse to ever fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTijuana to Cancun
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline to fly"

(United States)

Not Verified | Worst airline to fly! We got there 3 hours before our plane would take off and when we got there they informed us that we had no tickets because they had sold them to someone else! Volaris will over sell and then its first come first serve basically! This is so unfair they wanted my family and I to stay one more week even though we mentioned we had to go back to work! If I wouldn’t have put my foot down and stood my ground they would have walked all over us just how they did to so many people that day! I flew yesterday January 16 2023. I will never fly with them again and hopefully a lot of people stop as well because they are taking advantage of so many people specially most hispanics that don't know their rights! This is unacceptable!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMorelia to Los Angeles
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charge me $160.00 dollar for luggage"

(United States)

Trip Verified | Their customer service sucks, employees are so impolite, rude, they charge me $160.00 dollar for luggage. I need it a wheelchair and they refuse to provide it. Plus, if the customer services desk helps us check in, they will charge $15.00 to help. Also, person who work for the airport are asking for tips now. I did a stop in Guadalajara to Mexico City. I got charge $1200 pesos again for luggage. I arrived in Mexico to find out I got a lot of things stolen from inside my luggage. I'm really mad. Please avoid this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Mexico
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"getting charged extra for seats"

(United States)

Trip Verified | If you like waiting in lines for multiple hours, getting charged extra for seats, luggage, and carryon, having flight delayed or even gate changes with no notice and no communication from anyone please fly Volaris. This will be your best flight ever…
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuadalajara to Houston
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Their service is terrible"

(United States)

Trip Verified | Do NOT take this airline. They are fraud. They charge you exuberant price for any size luggage. Their service is terrible and their employees are rude. Their aircraft are in bad shape.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico City to Los Ángeles
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What a horrible experience!"

(United States)

Trip Verified | What a horrible experience! Both outbound and returning flights were cancelled with no notice. On the Outbound flight to Oaxaca, we waited in line 90 minutes before we were told the flight had been cancelled, then were bumped to a flight 8 hours later, which meant we got to spend the day at Mexico City airport outside of security with our luggage. Our return flight was even worse! It was cancelled and rescheduled for 2 days later! Of course, we had connecting flights in Mexico City that did not allow us to delay 2 days, so we had to book a OAX-MEX flight with Aeromexico (which was outstanding!). Customer service with Volaris is non-existent, and back in the US they told us they would not give us any type of refund - only a voucher.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Oaxaca
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lowest quality experience possible"

(United States)

Trip Verified | 1. Flight from LAX was delayed by at least two hours. 2. Barely enough room for your legs (I’m only 5’6, not like I’m a giant) 3. Because our LAX flight was delayed, we missed our connecting flight. They originally told us they had no other flights till 4 days from then. Finally, after 2 hours at a counter, we were given another flight for that same day (how funny, we thought you didn’t have any flights till 4 days from now). 4. Our second flight got delayed by over 3 hours. 5. They allowed people to overstuff the overhead bin compartments. These people try to get as much money out of you as possible while giving you the lowest quality experience as possible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Merida
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolute disregard for the customer"

(United States)

Not Verified | Worst airline!! Volaris does not care about its customers. We could not check in online unless we paid an additional $200 per seat. We booked our flights in October. Arrived at the airport 3 hrs. Before our flight to be told that they had sold our tickets because we did not check in online. After explaining and asking why our seats are not available, the only solution was to fly out of LAX at 1AM the next day and no compensation for hotel rooms and transportation. Absolute disregard for the customer! I’m rating 1 star because it’s not possible to assign negative stars!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTijuana to Guadalajara
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Service was rude and incompetent"

(Costa Rica)

Not Verified | Cancelled the flight we reserved months before a few days before the wedding we were attending to. No explanation just seems to be their usual ways. Service was rude and incompetent, took about two months to get my money back. By the time they cancelled the flight all other flights were full and prices skyrocketed. Not their problem, they just returned the amount we paid months ago, even if we could no longer get anything around that price. They gave us a fishy 20% or so credit. It was a yet another scam, hardly usable for my family since you need to activate it, it’s issued per passenger, and it expires days after, and only covers the main passenger of your next reservation, so I would need to do different reservations for myself, my wife and each of our kids. The only good thing was that after adding the very basic (hand luggage and seat), we realized their “sale” price became higher than that of a real airline, even after their fishy credits and so called discount, so we realized there wasn’t any reason for us to even consider flying Volaris ever again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSjo to Dulles
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no