Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 358 reviews
2/10
No Skytrax Rating
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1/10

"Never again Volaris"

(United States)

Trip Verified | At the gate B-18 two staff from this airline asked to line up and weighted our luggage and asked people to pay. I did pay 1500.00 Mexican pesos approximately. Due to the chaos and many people surrounding the desk the lady asked to pay and proceeded to place a tag in may luggage. They did not gave me a receipt or anything and I was able to fly to Guadalajara. In Guadalajara when I was about to board another Volaris staff demanded me to pay for my luggage again! When I try to explained that I had pay in Mexico for my luggage he stated that if I would not pay I would not be allow into the plane. He would not hear my arguments at all and would not let me talk and instead he continued threatening me with not allowing me into the plane. Also he decided to send me to the security inspection which is something they do randomly. He did it as a way to punish me. I had to pay again 1584.00 to allowed me in. Rude person, abusive and felt humiliated. Never again Volaris.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico city to Seattle via Guadalajara
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"help me with my luggage documentation"

(United States)

Not Verified | I want to thank a guy that help me with my luggage documentation. I believe his name was Edgardo. I’m not too sure of his name but thanks to him I was able to take my luggage.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOakland to Guadalajara
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I never would have flown with them"

(United States)

Trip Verified | They tried to charge us for something that wasn't listed after we had paid. The charge was disputed on a credit card so they took us off the manifest and we didn't fly out to start. On the way back they didn't do a good job on the pre flight inspection and the plane didn't take off because it didn't have enough speed. They canceled the flight on the runway and as we got off we saw that a tire had delaminated and there had been a brake failure. The terms and conditions state that if they cancel a flight the passengers are entitled to a hotel, transportation to and from and a minimum 25% refund. They tried to screw us out of the first flight back and the entire service is over priced for what they offer on top of all the corners they cut. If I'd known this was a frontier subsidiary I never would have flown with them.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuadalajara to Oakland
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refund or change process is difficult"

(United States)

Not Verified | Los Angeles to Cancun. I got into an argument with the customer service lady who was in charge of baggage control for losing my luggage during my flight and said that I would have to drive back to the airport to pick it up. I didn't understand why was this my responsibility to pick it up. The refund or change process is difficult. I called to change my flight and wanted to charge me $450 dollars more. No help from anyone. The guy on the phone pretty much told me that I have two choices - either lose out on the money ($357) or change the flight and pay an additional $450 for a one way ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cancun
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"years of steady declines in service"

(United States)

Not Verified | After years of steady declines in service and price Volaris has finally caused me to write this bad review. I've flown with Volaris since it's inception because I have owned businesses and homes in Mexico and San Diego. The price gouging has always been creative with them but is at a new level. I can afford it and typically fly first class internationally and in the US so it's not about the cost but the total lack of value. This airlines on time record is fast falling. They treat customers about as badly as anything I've seen. Nothing is invested in organizing planing and deplaning and they seem to think we're lucky to pay them to fly their typically dirty planes. Today, for the fifth time this year, our plane was delayed. No updates are given just a delay notice. Then the bussed us to a plane- 1.5 hours late- and let all passengers run for the doors like a stampede from a theater fire. Unapologetic as always I'll return the favor by never flying with Volaris again. I flew Alaska on the way out and will now alternate between them and Viva Aerobus. Adios Volaris!
Aircraft7
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTijuana to Puerto Vallarta
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"charged my family over 600 dollars for the luggage"

(United States)

Not Verified | Worst airline possible. They are rude and don’t care. They charged my family over 600 dollars for the luggage that they already had paid for. And not only that they charged my dads card 400$. Do not fly with them, they don’t care about anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to El Salvador
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will never fly Volaris again"

(United States)

Not Verified | After standing in line to check a bag for 1 and a half hours Francisco asked to weigh my carry on it was 8kgs then he said I need to weigh my small pack pack with it total was 12kgs. he said the limit is 10kgs and I have to pay 500 pesos (25.00) for the 2 extra Kgs. I fly once a month to Cabo but I will never fly Volaris again, worse than Spirit!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Jose del Cabo to TJ via San Diego
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline is horrible"

(United States)

Trip Verified | This airline is horrible. The customer service is disrespectful and useless. I had paid for an extra suitcase and when i got to the airport i had to pay extra for the suitcase i already paid for. As i was coming back, I was at the airport checking in online and it said i owned money for the suitcase I paid twice for. Due to problems with immigration, I had to change my flight and to change it was 110 per person, the lady on the desk said we can choose from 2 dates. I choose one of the dates and paid the money to change the flight. After 30 minutes, I was told that i couldnt fly the date that was chosen because there was no space and had to wait a month to fly. Why would they say they have space then charge the money just to say they dont have the space. Now i have to wait a month to get back to New York. After, I called volaris costumer service to see if I could get anything sooner and the 2 people i spoke to were extremely disrespectful. This is my first and last time flying with them, they made my vacation a horrible experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to San Pedro Sula
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline ever!"

(United States)

Trip Verified | Worst airline ever! I was returning home, arrived to airport three hours early. Volaris changed the gate on us less than 20 minutes before with no text, no email, and the website was no showing that under flight status. The new gate was 10 minutes walking distance away from original gate. We missed our flight, to talk to a clerk it was two hour wait because it was half the flight that this happened to. Their response was that they don’t notify other than on the airport screens which are limited and are 32 inches. How would we know that, every airline sends flights changes via text, email, or updates on the flight status via website. The staff is so rude they treat people horrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuadalajara to Cuidad Juárez
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Trip Verified | Orlando to Guadalajara. Worst airline, worst customer service. They damaged my luggage and they said they are not responsible. They don’t care, they didn’t try to find a solution.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Guadalajara
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no