Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 412 reviews
2/10
No Skytrax Rating
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1/10

"the worst airline ever"

(United States)

Not Verified | This is the worst airline ever, they don't care about customers, the employees are ignorant, they don't even know how to organize a line. They do not listen that all. I will never buy a ticket again with them. Prefer pay more but with better service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Guadalajara
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service, delays and frustration"

(United States)

Not Verified | Don't buy the business combo or flexibility or any of the options that allow you to change flight dates. They will make you call in to change the flight, and charge you the "difference" between an old ticket and a new ticket. this is more than the cost of a new ticket! Customer service is basically like talking to a frustrating robot who have pre-scripted lines and are unable to deviate from the scripts. Its like talking to AI that doesn't really understand you and gives answers that don't inform you of the policies nor help solve a solution. You might save a couple bucks on the fare, but you will more than pay for it in time on the phone, customer service, delays and frustration.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTijuana to Zihuatenejo
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"treated with disrespect"

(United States)

Trip Verified | Flight was delayed by weather and they changed gate departure at last minute, I understand this can happen so no biggie. The staff and flight was fine till the end. The plane had stopped at gate, engine off, passenger in rows ahead started to get up, so I did, same as I have done on hundreds of flights. So imagine my shock when she runs down to me and slams luggage compartment shut in my face, no explanation and walks back up. I stayed standing in shock, the passengers around me are shocked and murmur privileged first. So I can say that first flight will be my last, Buy tickets on this airline only if you want to be treated with disrespect. I had just been on 2 Aero Mexico flights that were superior and the staff excellent!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Houston
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No one took responsibility"

(United States)

Trip Verified | Volaris left one of my bags in the wrong cart and my luggage never made it from Guadalajara to Tijuana. When addressing the issue with the attendant said he would call a supervisor. After waiting for over 3hrs without being able to sit, eat, or drink anything they said a gal who stood and watched me wait was the supervisor. She said she already gave me my resolution and basically said my luggage was in another plane. They refused to ship it to my address and they said I had to return for it if I didn’t want to wait. I also explained that I had my car at CBX and this inconvenience is not only costing me time but also money. They offered me a $,1000 pesos voucher which is like $50 US dollars. They did not want to fix my parking fees although CBX is stationed inside the airport. I did not take the voucher as I never plan to travel through CBX or Volaris. The airport representatives also treated the situation as a joke and continued to refer me to the airline. No one took responsibility for this terrible inconvenience. Their staff were sarcastic, rude, and lacked empathy for my inconvenience. Lost luggage cost me a total of a 5 hour wait, humiliation, hunger, parking fees, and no money one here to hold someone responsible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGuadalajara to Tijuana
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is a joke"

(United States)

Not Verified | VOLARIS is a nightmare! Customer service is a joke! If you decide to fly with VOLARIS be prepared to be stranded and not be notified of any changes of any any kind . Volaris is the worst airline. To top it off when you manage to get a hold of a real person all they do is give you the run around and after they hang up on you !
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Mochis to Tijuana
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It's a nightmare"

(United States)

Not Verified | This airline has the worst customer service. They are not well trained to provide information, the airline work ethic is just the worst because they don't care about their customers. Flights get cancelled all the time and they do not inform the clients forcing us to stay at the airport countless hours. They don't provide hotel vouchers for families with small children. Their policies are money oriented where clients don't get reimbursed or credited for cancellations due to weather conditions. I don't understand why are they allowed to operate in the United States. DO NOT use this airline. It's a nightmare!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTijuana to Cancun
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"one of the worst airlines"

(United States)

Trip Verified | This is one of the worst airlines that I have ever traveled on. The flight attendants give you rude stares and seem to loathe their job. The in flight snacks are damn expensive, so make sure to bring your own snacks from the airport into the plane. There is no entertainment whatsoever, not even magazines, so make sure to bring a book or something. I knew it would be cheap, but I didn’t think it would be cheap enough to the point where they would not use their air conditioner. The entire flight was humid inside, and keep in mind that the cabins are extremely cramped. Additionally, when it was time to deplane, I tripped and slammed my back on the stairs as I was lifting my father’s luggage. No one even bothered to help me out with the luggage or for me to get up. And don’t even get me started on the service at the airport - it was slow. We spent a good 3 hours just waiting to leave the airport in Oxcaca. Please, if you want a pleasant experience traveling over to Mexico, do NOT fly with Volaris!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Oxaca
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Their behavior is appalling"

(United States)

Trip Verified | Twice in one trip they boarded us knowing there was a maintenance issue. Then deplaned and delayed us for hours. They lied about resolutions and refused to give concrete answers when asked direct questions about an updated departure. Employee behavior is unprofessional across the board. We drove from Texas to Monterrey to fly out enticed by the savings but have been robbed over a day of our vacation. We will be spending the extra money to fly a more expensive carrier direct next time. Their behavior is appalling. But it’s okay. We got $6 for a snack while we waited for our next flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Monterrey
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United States)

Not Verified | My flight from Tijuana to Cabo was delayed 4.5 hrs. Minimal notification from airlines and only compensation was a $40 voucher to be used on another flight within 1 month. They offered a dry ham sandwich which was stale and not appetizing. It was thrown away no other meal compensation given. The flight from Cabo to Tijuana was also delayed this time 5.5 hours. No communication from airlines. This is unacceptable for an airline. I will never use this airline again and urge all my friends to do the same. It appears that delays are very common as other Volaris fights were delayed same day. The airline staff did not seem apologetic to these significant and very disruptive delays.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTijuana to Cabo
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Avoid at all cost"

(United States)

Trip Verified | Horrible flight. I got a cancelled flight during Thanksgiving. Okay, that’s fine, I didn’t get compensated but I can handle it. Then, in February, my flight got delayed by 5 hours late at night. 10pm flight turns to a 2.30am flight. How do they repay us? Giving us a $150 pesos ($7 USD) to Wings, a very overpriced food place. Food is like 2/10 and they charge us ridiculous overpriced food. It took them one hour to even get our order, 30 minutes to give us the food, and another hour to get the check. Actually, we were tired of waiting and when we were about to walk out is when they wanted to suddenly serve us. We have to pay an extra $188 pesos because the food is way more than the $150 voucher. After that horrible restaurant experience, we are still waiting for our flight. Avoid at all cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMonterrey to Tijuana
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no