✅ Trip Verified
| Guadalajara to Los Angeles. Very cramped space in Economy. Staff is polite, but everything about this airline screams cheap. I always print my own boarding pass if I can, but the fact that they charge a service fee for this blows my mind. Even a soft drink on board has a charge. If you need to check a bag and you want to reserve a seat, you aren't really saving any money by the time you pay extra for everything. Might as well pay 5-10 bucks more and get a little leg room. The gate area in LAX was inadequate. They require you to be at the gate about 45 minutes early, but there are barely enough seats in the gate area for 25% of the booked passengers. The day I flew many of the passengers were elderly. No wonder so many of the pax requested wheelchairs. It's that or stand for 45 minutes or more. Foolishly, I made a 2nd reservation to fly to MIA in April, before I had taken my first trip with them. The schedule I booked was a X'n through MEX that was reasonable. They have since changed their schedule, and the only alternatives require 10 hour layovers, all day in LAS followed by a red-eye flight to MIA, or overnight in ORD with a flight that gets me to MIA too late the following day. I am trying to book another flight online, rather than lose the money, but now I can't see my reservation on their website, which recommends that I call Customer service, a very inappropriate department name. I have tried to call repeatedly over the last 2 days. So far, I've gotten to be #2 in the queue one time, I always get disconnected after 5-6 minutes on hold listening to the same line promoting their app over & over. (Hope it works better than their online site and their FB messenger which can only address the simplest questions with "canned" answers.) Obviously their Customer Service is woefully understaffed. A nightmare of an airline.