Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 410 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

“I was not returned the money”

(Montenegro)

Trip Verified | I highly recommend not using the services of this company, since its systems are designed in such a way that you can easily lose money irrevocably. In my case, I lost 470 USD on purchasing a return ticket. In the interface of their system, I chose a tariff with the Full Refund feature, and when a couple of days later I applied for a refund, they told me that this was impossible because some rules had been violated. In the correspondence, I found out that the money can only be returned within 24 hours from the date of purchase (there are still a lot of points, but I was not returned the money based on this), but it is impossible to find these restrictions at the time of purchase for a ticket in the system, and there are no footnotes on these restrictions are nowhere to be found, and support does not consider this a problem, which I believe means this is intended. It’s unclear what other pitfalls there are, but I’m sure where there is one there are others. It is better not to have deals with this company at all, but if there are no alternatives, then I recommend that before performing any operations you contact their support service and find out if there are any restrictions for the operation you are about to perform.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Guatemala City
Date FlownMarch 2024
Ground Service 12345
Value For Money 12345
no
1/10

"told I can't help you""

(Mexico)

Not Verified | Trying to make a reservation with this airline is frustrating. Tried booking online. I needed to add a checked bag but it would not allow me. I tried through volaris.com and many other booking options. Frustrating I tried calling their customer service line which took forever only to be told "I can't help you".
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Costa Rica
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"totally ruined our family trip"

(United States)

Trip Verified | Worst experience ever! We arrived Los Angeles international airport 3 hours earlier for a Volaris flight and finally missed it, because Volaris counter people claimed that THEY DONT SPEAK ENGLISH and directed us to different lines which didn’t move at all! We were placed on the next days flight and lost $900 cost of rental, hotel, and activities we had booked. Be aware that they charge $200 for check in luggage and $80 for a piece of carry-on. And we were charged twice for the same piece of luggage. When we called their customer service number they said they couldn’t refund! This company totally ruined our family trip!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Jose
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No one notified me that my flight was canceled"

(United States)

Trip Verified | No one notified me that my flight was canceled today December 27, 2023 T 6:21 AM. I got at the airport at 4:45 AM, and my flight was canceled and moved to 5:21 PM instead 6:21 AM. I was not able to re-schedule, awful and disgusting. I checked myself and I asked the employee why my flight was canceled and he mentioned (because weather conditions) and I asked him where ? San Salvador and Costa rica is around 80F degrees and he did not change his statement. I have small luggage and did not fit the measures and mentioned need to go under the airplane, and will cost me $100 absolutely awful. When I paid I provided a gift card American express credit card, the employee try over 10 minutes to put through the card in the system and he was not able to do it, I gave him my personal American express and went through. Being on seat B2, and for my cancelation with out noticed I was expecting some sympathy, but all the employees were cold stone, and not friendly people.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Salvador to San Jose
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They are terrible!"

(United States)

Not Verified | They are terrible! They are a scam. I booked my flight from Tijuana to Los Mochis a few months in advance. I traveled from Wisconsin all the way to San Diego to use the CBX to fly through Tijuana as it was the cheapest route for me. I make it to Tijuana to find out that I was put on standby because they overbooked the flight. The people at the desk were so rude and could care less to help me. They couldnt put me on the next available flight. Not only did I miss my nieces Quinceañera and now Christmas is ruined, but I am stranded in San Diego because I could not afford a flight back to Wisconsin. To make things worse they wont refund me my flight when the people at the airport guaranteed me a refund but of course they were going to give me a number to call instead of working with me in person! So now they are making up any excuse as to not give me my money back. The airline told me , “well the flight operated as scheduled” so we wont give you a refund. Don't waste your time on this useless airline. They just want your money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTijuana to Los Mochis
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no
8/10

"no frills good airline"

(Canada)

Trip Verified | Volaris is starting to grow on me. It is quickly becoming my favourite Mexican airline. The no-fuss booking procedure and easy-to-understand (and reasonably priced) baggage options are just some of the perks this airline offers. They are just a good all-around no fuss - no frills good airline.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMérida to Oaxaca
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refused to change or cancel the reservation"

(United States)

Not Verified | My wife and I have a reservation to fly from LAX to Morelia in December for Christmas. My wife has to fly to Europe unexpectedly, so I need to change her reservation. Volaris refused to change or cancel the reservation, even though the flight is weeks away. Will never fly with Volaris again and just canceled our Volaris credit card.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Morelia
Date FlownAugust 2023
Value For Money 12345
no
1/10

“they were not friendly at all”

(United States)

Not Verified | Worst service ever. The company lets us know that they won’t bring the luggage to our destination, I traveled for 4 days and they did not bring my luggage in my flight. When arriving they were not friendly at all and didn’t show any care for our loss and didn’t compensate in any way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Guadalajara
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Volaris customer review

(United States)

Not Verified | Poorly run airline. Got bumped from our 1am flight despite checking in 2 hours prior. We were told the plane had been switched for a smaller craft. Alternatives were from airports 2-5 hours away and arrived a day and a half later than intended. Will never book again and would actively advocate against this poorly run airline. Friendly customer rep though.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSacramento to Cancun via Guadalajara
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never fly this horrendous airline"

(United States)

Trip Verified | Never fly this horrendous airline. They will change the day of your flight even if you reserved a different day and show you no compassion when you need to get somewhere on a certain day. I’ve never received an issue or service like this. They even have my original flight for today and still won’t give it to me! Will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Cozumel
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no