Volaris

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 412 reviews
2/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

Volaris customer review

(United States)

Not Verified | Poorly run airline. Got bumped from our 1am flight despite checking in 2 hours prior. We were told the plane had been switched for a smaller craft. Alternatives were from airports 2-5 hours away and arrived a day and a half later than intended. Will never book again and would actively advocate against this poorly run airline. Friendly customer rep though.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSacramento to Cancun via Guadalajara
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never fly this horrendous airline"

(United States)

Trip Verified | Never fly this horrendous airline. They will change the day of your flight even if you reserved a different day and show you no compassion when you need to get somewhere on a certain day. I’ve never received an issue or service like this. They even have my original flight for today and still won’t give it to me! Will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Cozumel
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(Australia)

Trip Verified | Terrible customer service. I missed my flight and they didn’t announce my name. Instead when I addressed this with the counter, the supervisor on duty made fun of me instead and started talking about me in Spanish with his co workers. They didn’t offer any compassion. Instead of being kind, they were extremely rude and made everything for the next 4 hours a nightmare in reclaiming my baggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMéxico city to Lima
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United States)

Trip Verified | During Hurricane Norma, Volaris contacted us via email requesting us to volunteer our seats and offered us a later flight at no charge. Since our other family members flights were canceled and we wanted to continue traveling together and we just experienced a Hurricane, we accepted their offer and selected the same return flights as our family members. We contacted Volaris customer service via telephone 3 times to confirm the information given was accurate. We were told to go to the airport, show the email where we accepted their offer and they would print us new boarding passes at no cost. We were also told it should only take a few minutes and no need to take our luggage. our seats have already been offered to standbys. It took over an hour. We paid an Uber a $100 to take us there and wait for us. Once we got there Volaris rescinded their offer and we had to pay for new flights and were recharged baggage fees. Nothing they told us was true. They sold our seats and we had to pay for new flights. Terrible customer service in person and over the phone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Cabos to Tijuana
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will not recommend them"

(United States)

Not Verified | Hurricane Norma was active while I was there but not yet had arrived to where I was located. This airline called me so that I can sell my ticket out. I said no, why? Well this company had the nerve to cancel my ticket, without my saying. Then I tried using my paid ticket, they told me I had to purchase one. I have mine. So I had to buy me my way out again. I never saw a refund. Do not fly Volaris! Plus cancellations were crazy. Too many going on. I lost my paid flight, ridiculous. Will not recommend them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Cabos to Tijuana
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"How many people has she scammed before?"

(Canada)

Not Verified | While waiting in LA to board my flight to Guadalajara the staff called my name to come up. I went to see them and they rudely ignored me. Finally, after some time, one of the staff told me I had to pay a $40usd visa fee. First off, I am from Canada and we are exempt from tourist visa fees, secondly, I had a resident visa in my passport for which I was traveling to Guadalajara to get my resident card. I showed her my visa and she kept saying I need a card and it's not valid. None of this made any sense. Eventually she called her supervisor after making a scene and admitted she was wrong. The whole thing was suspicious as if she was just trying to squeeze $40 out of me like a dumb tourist. How many people has she scammed before? Or was she just completely incompetent. Either way I will never fly with this trash excuse for an airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Guadalajara
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"We had wasted six hours at the terminal"

(Canada)

Not Verified | First, we were not able to check in online. We arrived at the airport three hours prior to boarding time. However, check-in took an hour and a half. There were just a few staff working at the counter. Upon check-in, we were told that there was a problem with our checkin and they have to change our flight flying to El Salvador and then back to LA. There was no explanation whatsoever. I think it is due to the fact we could not check in online and they gave our seats to other passengers and we had to take another flight. We had wasted six hours at the terminal and at LA we had to spend another $30 for Uber because we missed the airplane shuttle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMexico City to Los Angeles
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer support is non existent"

(Mexico)

Trip Verified | The worst airline you can ever take. Don’t even think about purchasing a ticket with them. It is trouble from the very beginning to the end. Can’t make check in, everything costs extra, customer support is non existent.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Cancun
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"I am very disappointed"

(United States)

Trip Verified | First of all, this was third time Volaris damaged my surfboard. When I made a claim with pictures, they issued me a voucher of $2,000 pesos (mexican pesos). I had to use this credit voucher within 12months, I decided to purchase round trip tickets for sep 2023. When I tried to apply the voucher number, it showed only $1,000 pesos available. I called the customer service but they didn't see $2,000 pesos even thou I have email from volaris stating that I was receiving $2,000 pesos for the damage they caused. I decided to use 1,000 pesos which was all the available credit amount (don't know what happened to $2,000 they originally stated) to purchase the tickets. Then I emailed volaris but they don't seem to understand or they just don't want to admit that they ripped me off for $1,000 pesos I haven't used. Then I attached pictures of my new tickets with cost and screen shot of email regards to $2,000 pesos credit voucher originally they issued. I haven't heard from them since. Volaris doesn't take care of passenger luggage and they reduced the amount of credit they issued. I am very disappointed and I would like to warn people not to fly with them, if you have any other choices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTijuana to Ixtapa
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Employees are rude"

(United States)

Not Verified | Employees are rude. Could not check in online, tried about 5 times so I figured I would get my boarding pass at the gate since I wasn't checking a bag anyway. My flight into Los Angeles was delayed and I got to the gate right when they started to board. I explained to the agent what happened and asked her to print a boarding pass. She told me the flight was closed and she wouldn't do it, said I had to go to ticket counter on the other side of the airport to get boarding pass, I would not have made it back in time. I had a seat and a reservation. So I asked could I get a later flight maybe for the next day. Without looking at the computer she told me no! Said nothing was available until 3 more days! Without looking at the computer! So I was stranded at LAX at midnight! Had to call a family member to come and pick me up. Not a good thing for a 75 year old woman. So now I'm out $684 dollars! Because they won't give me a refund. I don't care how cheap they are, I will never fly Volaris! Would I recommend this airline? No!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to San Jose, Costa Rica
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no