Vistara

Not Verified | Best domestic airline I have flown with in India. New and clean aircrafts. Amazing crew members. My flight was only 1 hour 15 minutes, and the airline served full meal course and drinks, which is very unlikely these days. All my flights were on time. Super impressed with the service. Highly recommended. They provide wifi to watch movies while onboard, amazing.

✅ Trip Verified | Booked on 7am flight to Delhi on 12th jan. Flight got cancelled in previous day due to technical snag and i could not notice the message send. I have reached the boarding gates and then realized and staff informed me that no seats on next Delhi flights and full refund for the ticket can be made. Found that all other airline flights also going full. Airline staff offered later 9.45am flight, which will not meet my requirement. While i was trying to find a solution to reach Delhi at early, suddenly met Mr Vinod came out with idea of trying on 8am flight of Vistara as a standby and made me wait till gate closing time then board the flight. It was a great great relief. I should thank Vistara team for such wonderful support and especially Mr Vinod George. Vistara is one of the great airlines and wish them all the Best.

✅ Trip Verified | I didn't have check in baggage so no check in experience. Boarding experience was totally mismanaged, no queue, no sequential boarding. Seats are better that LCC. Working IFE system and had good collection of movies. Meal served was good, cabin crew were courteous. Departed on little late and reached Delhi 15 min late. Overall mix experience.

✅ Trip Verified | Service was amazing. Experienced business class service even in the economy class. Well maintained and clean flight. Spacious and the lighting and music were a great mood lifter. We were also surprised to have received free meal. We totally loved the flight service.

Not Verified | You cannot label front economy seats as Premium Economy. These are 3:3:3 layout Economy seats with no additional comfort. You just cannot change the global definition of any class for your profits. Route: FRA to DEL. On top of this your ground staff is so rude and ignorant that they won’t accommodate any requests no matter how serious.

✅ Trip Verified | Another flawless flight from Goa to Bombay in Business Class. Vistara does everything right for the premium class, from check-in to boarding to inflight service. I rate it as the best full-service domestic airline currently operating in India. The experience could be enhanced further by offering WiFi in the aircraft.

✅ Trip Verified | Bombay to Goa in Business Class in an A320. Vistara currently provides the finest premium experience in India. The entire experience was flawless. Comfortable seats, warm service. There is no WiFi on this route but given the short flight time it is not an issue.

✅ Trip Verified | The worst airline I have ever flown with. I booked and paid a premium for seating in row seven. Online check in allocated the three of us row 25. I emailed Vistara three days prior to our departure explaining that when checking in online we had been allocated the incorrect seats. No response was received. Airport check in staff either couldn’t or wouldn’t correct the obvious error and didn't seem care even though one person in our group had mobility issues. There response was that they were only responsible for checking in and it wasn’t their problem. So now I have to fill out paperwork to claim a refund for the seating I booked and paid for which was allocated to someone else. Also the people in row 24 were totally ignorant of normal polite inflight protocol and reclined their seats which affected the person in our group with the mobility issue. We asked them to be not recline their seats but all to no avail. Eventually after a vocal exchange with these people a flight attendant moved them to different seats. The whole experience was extremely disappointing and very unprofessional.

✅ Trip Verified | Good experience of early morning flight, smooth on time boarding. Seats are ok, better than LCC in India, staff were courteous. God breakfast served along with tea/coffee, arrived on time.

Not Verified | Mumbai to Singapore a mediocre experience. Vistara doesn't have early bag drop in Mumbai. When I landed in Singapore, I found that two wheels of my suitcase were damaged. Vistara's rep said that wear and tear would not be compensated, which I accepted. The repair man I took it to noticed a large gash on body, and said I should replace the bag. On both sectors my food quality and quantity were lacking. Outbound sector was an overnight flight at 0145hrs, Breakfast comprised of an omelette, chicken sausage, and something else. Return lunch was a bowl of curry with chicken, vegetable and rice. A salad started the meal and a small rasmalai for dessert. Lie flat seats in a 2x2 layout in the narrow body aircraft, with little privacy. There's not much time to sleep so its not a major issue. I wasn't impressed by the crew on the outgoing flight, perhaps because of the time of day. I felt that they were trying to rush things, but the return flight was considerably better. Internet on board voucher given did not work.