Vistara

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
8/10
No Skytrax Rating
Filter Reviews by :
Show
3/10

"a really bad experience"

(India)

Verified Review | Guwahati to Delhi with Vistara. Took a last minute flight so had to pay a lot but it wasn't a very good experience. The positives - decent ground staff, better than many airlines and leg space was better than regular low cost airline carriers. However, cabin staff couldn't speak proper English and forget smiling faces. Everything felt temporary. From the ground staff (outsourced) or the old leased planes. Food and beverages offered can extract a maximum value of 500INR on the ticket price. You could spend 500INR and get a much better meal in any of the other airline carriers. Their entire gameplay is premium but nothing spelt premium to me. At least in regular economy class. The flight was mid-afternoon and it became quite warm in the flight. Adding to the heat was the seats which were leather. We kept asking the flight attendants to reduce the temperature but to no avail. Basically, a really bad experience.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGAU to DEL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"maintaining their higher standard"

(India)

Verified Review | Delhi to Lucknow. The seats and legroom in Economy is more than other indian airlines. It was a short 45-50 minute flight but we were served a snack box with juice, delicious sandwich with options of veg and non veg along with delicious cookies. Its been over a year that I have been travellin with them and they have been successfull in maintaining their higher standard and thats what makes them the new unique feeling of flying. I just hope they start streaming content to pax devices soon.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to LKO
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seats were unique and classy"

(India)

Verified Review | Lucknow to Delhi in Economy Class on Vistara. A320 aircraft. The seats were unique and classy with leather covers and beautiful colours and winged adjustable headrests which we normally don't see on other Indian cariers in domestic flights. This is what makes Vistara more comfortable and I would definately prefer them over all other airlines in India. For me at the moment they are the best after the exit of Kingfisher in the past. I just hope they stream IFE or get the screens installed either of them would be a considerable improvement.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLKO to DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"it a wonderful experience"

(India)

Verified Review | This was my first time in Economy with Vistara flying from Lucknow to Delhi. The ground staff and boarding were excellent. The seats even in economy are all upholstered leather with winged adjustable headrests and the cabin smells good and was cleaned thoroughly before we boarded even given the short time the cleaning staff got to clean the aircraft. The cabin crew gave all pax a snack box with a juice, hot cutlet, chapati, cookies, face wipes, tomato ketchup and a bottle of water which was all very tasty. All in all it a wonderful experience. They lack IFE which I think should be added soon and should be a must once they go international.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLKO to DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I enjoyed my journey"

(India)

Verified Review | Lucknow to Pune via Delhi. I travelled with Vistara for the first time, booked economy ticket. Proper lunch and snacks were served, reading stuff was available. The staff was courteous and helpful. Overall, I enjoyed my journey, after hectic schedule at home while returning I find the flight quite comfortable. Being a economy flyer travelling this route frequently my experience with Vistara is best up till now compared to all others.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLKO to PNQ via DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"between 33-36 inch legroom"

(India)

Verified Review | Delhi to Lucknow in Premium Economy with dedicated check in, complimentary drinks, Priority boarding, pillows, Priority Baggage. Between 33-36 inch legroom and the seats were leather with adjustable headrest. The meal was hot on this short 1 hour flight. And my baggage arrived right after business class and a person was at the belt taking off baggage and helping us. They dont have IFE.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDEL to LKO
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the product has been consistent"

(United States)

Verified Review | Goa to Mumbai. Air Vistara aircraft are new with well-maintained interiors. Business Class product provides comfort and efficiency for flights shorter than 2 hours. In-flight service is outstanding as is the quality of food served. If there is one area for improvement it is that they don't yet provide wifi or any other form of entertainment. I have now flown Business Class on Vistara 3/4 times in the past year and the product has been consistent.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGOI to BOM
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the food was amazing"

(India)

Verified Review | Lucknow to Delhi. I love the way the crew service and also the food was amazing. I was given a pre loaded tab with one way wifi in it and able to use WIFI phone streaming content to my phone directly. I can't wait for them to fly international.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteLKO to DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best airline to fly in India"

(India)

Verified Review | Mumbai to Delhi. Excellent service, hot food, Clean cabins and seats. Courteous and well dressed staff. I found it the best airline to fly in India and I hope they go international soon. They must provide inflight entertainment or a USB port on each seat.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBOM to DEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"turned out a pleasant experience"

(India)

Verified Review | Delhi to Mumbai. Vistara turned out to be a pleasant experience for my first flight experience. I was booked on an Economy seat and contacted on the day prior to departure with an offer to purchase Premium Economy service at INR 3,000 per seat which was a good deal. Check-in staff at both New Delhi and Mumbai airports were efficient and warm. Very engaging staff members at the dedicated counter for Premium Economy passengers. 20kg checked in baggage and airline was quite generous with cabin baggage too. Luggage was tagged as 'Priority'. Premium Economy Passengers were invited to board through a dedicated lane at both airports. The fleet is maintained new, smells good and appears clean. Cabin crew were friendly, but like most Indian flight attendants they were too pre-occupied with their checks and service formalities and the graciousness of the flight attendants of Singapore Airlines was lacking. Nevertheless, the flight attendants seemed to be far ahead of their other Indian counterparts. Leg room in Premium Economy was definitely enhanced with what appeared to be a 35" seat pitch. No in-flight entertainment on board, yet. Their in-fight magazine indicated that wireless streaming of entertainment is scheduled to launch shortly. Ample and interesting reading material was available on board. In-flight service included warm towels and great food presented well. On arrival at both airports, it was interesting to note that all the bags that came out first had the Priority Tag on. They seem to take their Priority tag business very seriously. Vistara is an excellent product in the Regional Indian Market and they have all the makings of a Skytrax 4 to 5 Star rating. The airline makes their competition looking like a bunch of novices in the business.
AircraftA320
Type Of TravellerBusiness
Seat TypePremium Economy
RouteDEL to BOM
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes