Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 190 reviews
7/10
4 star Skytrax Rating
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7/10

"overall good experience"

(India)

Trip Verified | Better experience this time from Ahmedabad after I complained about my last flight boarding experience at Ahmedabad. Was an early morning flight, boarding was better. Aircraft was clean and fresh, a light snack was provided which can be improved, On time departure and arrival, overall good experience.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Mumbai
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I would definitely recommend it"

(United Kingdom)

Not Verified | I would definitely recommend it. The staff are very polite and speak excellent Hindi and English. Some innovative ways to introduce safety announcements before the flight. The food is delicious and authentic. There is plenty of entertainment from both Hollywood and Bollywood as well. The only thing I would improve is that for tall people like myself, there isn't a lot of leg room. Otherwise, everything is excellent.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBengaluru to London via Delhi
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"nothing to complain"

(India)

Trip Verified | Ok experience, on time departure and arrival, okay meal on board, clean cabin, nothing to complain. Meal can be improved.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Bhubaneshwar
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Not a good experience"

(India)

Trip Verified | Boarding process at Ahmedabad was total disaster, the ground staff didn't had any clue what they are doing. There were total chaos, business, premium economy and economy ,no one knows where to be in queue, even after complaining the staff were not accepting their mistakes. My snack provided in flight was stale, when complained to cabin staff they just ignored and with few passengers they were rude too. Not a good experience.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Mumbai
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"A really professional service"

(United States)

Trip Verified | I recently flew Vistara business class from Kolkata to Delhi, connecting to my international flight on Air Canada to Boston. The whole experience was positive. The check in process was smooth. My luggage was checked all the way to Boston without any fuss. The lounge in Kolkata was quite good. The plane left on time. The service on board was excellent. The staff took care to make sure I was comfortable. The meal service for such a short flight was very good. A really professional service all around. I will fly them again.
AircraftA320neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKolkata to Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"had to shift weight from my hand baggage"

(United States)

Trip Verified | My ticket was with Air France and Air France uses Vistara as a codeshare partner for the flight from COK to DEL. Air Vistara doesn't honour weight limitations. I ended up paying 150$ as against stated policy of 100$ for baggage up to 32 KGs. I had to shift weight from my hand baggage as Vistara only allowed 7 Kgs vs 12KGs that allowed by Air France. It was a very disappointing experience to start an international trip like this. Would not recommend Vistara for travel within India.
AircraftA320 NEO
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKochi to Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"soft product was found to be wanting"

(United Kingdom)

Trip Verified | I cannot fault the hard product, modern clean and well maintained aircraft but the soft product was found to be wanting. The crew seemed to go about their job in a robotic nature, no smile, no pleasantries, and the service was very disjointed. The food was a big let down and expected much better. It was bland, poor quality and mine was inedible.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Cochin
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very pleasant experience"

(India)

Trip Verified | Very punctual on time flight even though we departed almost 15-20 minutes late due to previous flight from our gate departed very late. The boarding of more than 100 pax was completed in almost 20 minutes which is in my opinion very efficient. Inflight service was very good with good quality of food with both veg and non veg option which is included in the fare. Condition of the cabin, seat and overall aircraft was up to date. The inflight entertainment was also good. Overall a very pleasant experience flying with Vistara.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"a completely wonderful experience"

(India)

Trip Verified | Mumbai to Bangalore. Wonderful service right from booking tickets to boarding to landing - a completely wonderful experience thankyou for such a great venture!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Bangalore
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

18th July 2022 : Vistara response

Nothing makes us happier than such tremendous appreciation, Urvi! We hope to see you onboard again, soon! #FlyTheNewFeeling 💜

1/10

"don't travel on Vistara"

(India)

Trip Verified | London to Kochi via Delhi. Unless you have money to waste or want to be treated like a freeloader don't travel on Vistara. The staff both on ground and in flight treat the passengers like they are travelling for free. There is absolutely no respect given. On top of this the operations are terrible to say the least. The gates at Heathrow were announced 15 minutes before the gates closed. Considering the size of the airport it was highly inconvenient. The flights neither take of nor land in time. Our fight was supposed to depart from Delhi airport at 15:55 as per their boarding pass. But they called us to check our baggage for something at around 1545 even though the luggage was cleared at Heathrow airport and Delhi customs. They made us wait for absolutely no reason for almost half an hour. We had to run back to the boarding gate so that we don't miss our flight. For the price we pay the service is pathetic to say the least. The staff who are hardly exist around the airport are so arrogant and rude. I would rather walk for a day or 2 than fly in a one hour flight of Vistara.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kochi via Delhi
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no