Vistara

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 91 reviews
8/10
No Skytrax Rating
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2/10

"seat belt without any instruction"

(India)

Trip Verified | I was travelling with my 4 month old baby for the first time and chose Vistara for its good reviews and in-flight comfort but it turned out to be one of my worst experiences. The cabin crew handed me the infant seat belt without any instruction. When the flight started moving, cabin crew instructed me to feed the baby during takeoff but by that time my baby was frantic and started crying and I was stressed out. Had the instruction and been given bit in advance, I could have prepared so to avoid inconvenience to my baby and fellow passengers. No clear instruction was given about how the seat belt has to be tied for an infant. A cabin crew came to inspect the seat belt before takeoff, she said it has to be tied around the infant and attached to my belt but did not wait to see if its been done correctly.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteDelhi to Mumbai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"One of the best airline"

(India)

Not Verified | Delhi to Srinagar. One of the best airline. Very friendly staff unlike other domestic carriers. Smooth transition right from check-in to boarding. I will recommend this to everyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Srinagar
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"helpful cabin crew"

(India)

Trip Verified | Srinagar to Mumbai via Delhi. Very helpful cabin crew. Good ground staff. Excellent quality food. As of now best airline in India. From cleanliness to comfort perfect experience.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSrinagar to Mumbai via Delhi
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service are very helpful"

(India)

Trip Verified | Delhi to Kochi. Food facility and air hostess service are very helpful. They provide every required needs With very sensitive manner.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kochi
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline by far"

(Sweden)

Trip Verified | Bagdogra to Delhi. Without the fantastic and amazing service given by the staff and management at Vistara Airlines, I would not have been able to fly that day. I have a traumatic brain injury caused by a stroke and am extremely sensitive to noise and crowds. This is the worst airport I have ever encountered. I have flown there before so I was already feeling panicky. Luckily this time my 20 year old son accompanied me. Due to the roadworks throughout Sikkim, we had taken a private taxi early morning to reach IXB in time for our flight. We were very early so stopped at a good, quiet restaurant 15 minutes away from the airport. I took into the restaurant my BOSE sound cancelling headphones and silicone ear implants to make sure they were charged and ready for the impending chaos. We arrived at IXB 2.5 hours prior to departure. This airport has no priority security, no priority check in., no O disability facilities, NO lounge. To call it an international airport is a joke! As soon as the taxi pulled away I realised that I'ld left my headphones and silicone ear implants plus charger in the restaurant. I had a panic attack. My son sat me down in the shade where I vomited numerous times while he contacted the taxi driver and the restaurant. They had gone. My son has headphones so he gave me his but by now I was shaking and suffering Aphasia (inability to speak). He contacted Vistara staff who took me into the managers office, organised water, a calm and quiet space and informed us that they would board us last and 2 members of staff would accompany us through security. They helped my son with bag check in and boarding passes while other staff took care of me. They also helped us with items which we had left at the helicopter office. My son had an early morning flight from Delhi to Stockholm the next day. We both agreed that without the help of Vistara's amazing staff, in the worst conditions possible for my disability (IXB), he may not have made either flight as he would have been forced to take me to hospital. A big thank you to the Vistara Airline manager, who personally accompanied my son through security, and the professional staff at IXB and on board the aircraft. I first flew Vistara 1.5 years ago and have not flown another airline in India since then. This is India's best airline by far. The app works, the web site works and the level of service is far above most international airlines.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBagdogra to Delhi
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent flight"

(India)

Trip Verified | Kolkata to Port Blair with Vistara. Excellent flight with tasty quality food, comfortable seating arrangement, far better than other domestic airlines. Landed before time. Colourful and beautiful flight.
AircraftBoeing 747
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Port Blair
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Highly recommended"

(India)

Trip Verified | Delhi to Chennai. Spacious seats, early boarding and on time departure and arrival made for a positive first impression. My wife, toddler and I flew Vistara because of the higher quality of service and in flight food, because that's one less thing to deal. We were late to the baggage claim belt and Vistara had staff trying to contact me by phone and were even able to contact my family to ensure we got our checked in baggage. What more can one ask for these days. Highly recommended.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"ground staff was impolite"

(United Arab Emirates)

Trip Verified | Delhi to Cochin. The aircraft was new and seats were good and food was okay. But the ground staff was impolite and even the supervisor at arrival airport used improper demeneor while we presented our concern. Customer support takes forever to respond and no follow up.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Cochin
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disappointed with Vistara"

(Australia)

Trip Verified | Delhi to Mumbai. Very disappointed with Vistara. I paid the premium price for Vistara expecting a flight better than the budget airline. The only positive was a free meal. The flight was late, the cabin was cramped with minimal leg space.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"customer support is worst"

(India)

Trip Verified | Hyderabad to Delhi. Flight is good, but customer support is worst. I had to cancel one of the passenger travelling with me. Called customer care and he confirmed the ticket was cancelled. But I did not receive any refund or at least any message/mail confirming that the ticket was cancelled. When I requested them to send me cancellation/refund confirmations, they simply send me another link to pay 300Rs. For what I don't know the reason. Neither the refund amount around 1300(which informed by customer care executive) is also not reflected in my card. I dont mind 1300 but this airlines should have courtesy to send me cancellation receipt/message which I need to file in my company expenses.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHyderabad to Delhi
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1 to 10 of 91 Reviews