✅ Trip Verified
| Bagdogra to Delhi. Without the fantastic and amazing service given by the staff and management at Vistara Airlines, I would not have been able to fly that day. I have a traumatic brain injury caused by a stroke and am extremely sensitive to noise and crowds. This is the worst airport I have ever encountered. I have flown there before so I was already feeling panicky. Luckily this time my 20 year old son accompanied me. Due to the roadworks throughout Sikkim, we had taken a private taxi early morning to reach IXB in time for our flight. We were very early so stopped at a good, quiet restaurant 15 minutes away from the airport. I took into the restaurant my BOSE sound cancelling headphones and silicone ear implants to make sure they were charged and ready for the impending chaos. We arrived at IXB 2.5 hours prior to departure. This airport has no priority security, no priority check in., no O disability facilities, NO lounge. To call it an international airport is a joke! As soon as the taxi pulled away I realised that I'ld left my headphones and silicone ear implants plus charger in the restaurant. I had a panic attack. My son sat me down in the shade where I vomited numerous times while he contacted the taxi driver and the restaurant. They had gone. My son has headphones so he gave me his but by now I was shaking and suffering Aphasia (inability to speak). He contacted Vistara staff who took me into the managers office, organised water, a calm and quiet space and informed us that they would board us last and 2 members of staff would accompany us through security. They helped my son with bag check in and boarding passes while other staff took care of me. They also helped us with items which we had left at the helicopter office. My son had an early morning flight from Delhi to Stockholm the next day. We both agreed that without the help of Vistara's amazing staff, in the worst conditions possible for my disability (IXB), he may not have made either flight as he would have been forced to take me to hospital. A big thank you to the Vistara Airline manager, who personally accompanied my son through security, and the professional staff at IXB and on board the aircraft. I first flew Vistara 1.5 years ago and have not flown another airline in India since then. This is India's best airline by far. The app works, the web site works and the level of service is far above most international airlines.