Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 259 reviews
7/10
4 star Skytrax Rating
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1/10

“airline does not respond at all”

(Czech Republic)

Trip Verified | I purchased tickets from Munich to Colombo for five people. In Munich, we checked in three suitcases for our entire family of five. Upon arrival in Colombo, Sri Lanka on 15 February 2024, it was discovered that not a single piece of luggage had been delivered. Two of the three suitcases were delivered to us after five days on February 20. The third suitcase was not delivered. On departure from Colombo on March 4th, I was informed at the Vistara counter that the suitcase was not found. While in Sri Lanka, they ignored all the emails sent asking about the luggage. The phone line is impossible to call. On the way back from Colombo to Munich, one of the three backpacks was not delivered again. Fortunately, they brought it home to us after a few days. However, the original baggage checked in on the way there remains lost. The airline does not respond at all to emails sent requesting compensation. Finally, they wrote yesterday: With reference to your email, we would like to inform you that as per the investigation the baggage was delivered to you. Hence, we are unable to assist you further. We again apologize for the delay of the baggage. We look forward to welcoming you on board in the future. Incredibly. Due to the approach to customers, I recommend avoiding this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Colombo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

15th March 2024 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

1/10

"A negative experience"

(Poland)

Trip Verified | A negative experience with Vistara. Indian staff in Mumbai the worst between all airlines which I used. Our flight was from Frankfurt by Mumbai to Colombo (and return). In way to Mumbai connection was relatively short (3h) and Vistara staff informed us that I don’t need to go to immigration (stay in transit) and is not necessary start execution of my Visa promise (ETA) which was valid to day of arrive to Mumbai. After 2 weeks when we returned immigration office didn’t allowed us to leave the airport (connection was long – above 24 hours and Vistara not secured transit hotel). When Vistara staff was called from Immigration to offer service for customers staff of Vistara wanted to send us again to transit are promised us to arrange transit hotel, to organize meal, water etc. But procedure which used was clever, every 100-200 meters they sent us to another person, and last one – before secure control promised that up stairs will wait another Vistara representative who will help us. Upstairs was duty free area without any Vistara office/ desk. Without also possibility to return. We were left in the lurch and we lost our hotel reservation in Mumbai without any Vistara help, without any compensation. If are any problems not expect help and support from staff. Our luggage didn’t arrive from Mumbai and we got it only thanks Lufthansa support after 10 days.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColombo to Frankfurt via Mumbai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

15th March 2024 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

9/10

"the staff were amazing"

(United Kingdom)

Not Verified |   Vistara were very welcoming to us on both fights. Their service was really good, the seats were really clean and tidy and the staff were amazing. Enjoyed the flight, staff were so polite
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to London
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"an amazing experience"

(India)

Trip Verified |  We had an amazing experience with Vistara Mumbai staff. While travelling with a 10 mo baby we unfortunately got late for the check in. Even though the check in had closed 10 minutes ago they understood our situation and escorted us till the gate to make sure we did not miss our flight! Special thanks to Manas and Aparna and the whole staff for being so supportive. Aparna helped us throughout till the gate and even made the ground staff at airport aware of the situation. We would missed the flight definitely had it not been for these awesome people! I would rate the airline 11/10 if I could!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Ahmedabad
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“a mistake indeed”

(Germany)

Trip Verified | First time I ever book an international flight with Indian airline company (I'm flying across globe since 12years). That was a mistake indeed! Initially flight got cancelled by airline and i just accepted next day booking without any bargain. Later I had to cancel due to family circumstancess and since then my refund is stuck. Vistara is saying they refunded to my TA (booking.Com) and my TA saying they haven't. Finally, Vistara today accepted that they haven't processed it! all this took hell of follow-up e-mails, calls and so far no result. What a poor process Vistara has while world is moving towards industry 5.0! So don't book with Vistara (especially via TA) if you have fraction of chance to cancel it!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

27th January 2024 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

1/10

“Worst service ever”

(Canada)

Not Verified | Worst service ever. I was flying with family and allotted separate seats on online check in. No options given to choose seats. Staff at the airport was not ready to listen or help. Ruined my family trip time. My previous experience with Vistara was not good either. They lost my check in bag. Its been 11 months still not found and I haven't been compensated for baggage lost. Wouldn't recommend this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

8th February 2024 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

9/10

"genuine smiles and positive attitude"

(India)

Trip Verified | Kudos to the cabin crew on UK896 (IFS Rachna and her team) for their genuine smiles and positive attitude throughout the flight. Their cheerful demeanor created a welcoming atmosphere on board. The cabin crew's attention to detail was commendable. From keeping the cabin tidy to promptly responding to requests, their commitment to maintaining a high standard of service did not go unnoticed.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTrivandrum to Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Extremely poor experience2

(India)

Trip Verified | Extremely poor experience, no information on flight delay. Poor ground process management and flight experience not up to the mark.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Delhi
Date FlownDecember 2023
Ground Service 12345
Value For Money 12345
no

26th December 2023 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

9/10

"fly again with this airline"

(Germany)

Trip Verified |   Its been a few years when I flew a lot in Asia, so flying this time to India with Vistara was a surprise: The check-in was swift, the service immaculate (especially the stewardess Eshey. The biggest surprise was the menu, an how delicious the different choices were done. Except from the nowadays still rubbery buns, we had Indian and Oriental menus with tastes, The only disappointment was that a plane as big as the 787 had to squeeze in a 3-3-3 arrangement in this class, when I expected 2-3-2. But - all in all - I would always fly again with this airline, provided the service remains that excellent.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Delhi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“future flights only by Vistara”

(India)

Trip Verified | International experience on domestic flight! I wonder why I did not choose Vistara, ever before? Maybe because I always chose the lowest flight rates. But, the marginally higher rate gave me an opportunity to enjoy comfortable seat, watch a movie, play game, inclusive of delicious hot food and of course, timely arrival and departure. Thanks a lot Vistara! Wish you lot of success. Will ensure, future flights only by Vistara.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes