Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 259 reviews
7/10
4 star Skytrax Rating
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2/10

"$70 for a slightly larger carry on"

(United States)

Trip Verified | They charged me $70 for having a slightly larger carry on from Cochin to Delhi. The customer service is slow and they are unprofessional in the way they handle extra charges.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCochin to Delhi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

6th October 2023 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

3/10

"I was completely dissatisfied"

(United States)

Trip Verified | I always judge a company on how they handle changes to normal procedure. Vistara 100% fails. I first tried to change my ticket to different date. I tried online and my booking disappeared. I called and was left on hold for over an hour before I gave up. I then tried to cancel my reservation. The service representative simply hung up on me. So, I used the ticket. The airline staff are some of the rudest people in the world. What happened to customer service? The flight was fine. The breakfast was inedible, except for the bread. For lunch there was a Thai dish offered but there was none left by the time the attendant got to me. I had some nonveg chicken dish. It was terrible. One hundred percent inedible. All in all I was completely dissatisfied with Vistara for this trip. A couple of important lessons I learned. First, there's no advantage in flying economy premium. Second, Vistara is fine if you have extremely low expectations and don't try to change anything or deal with customer service. In the future, every time I see the advertisement that Vistara is the best airline in India, I'll probably laugh out loud.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLeh to Kathmandu via Delhi
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

27th September 2023 : Vistara response

Dear customer, your feedback is as valuable as your appreciation. Our endeavour has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

10/10

"She was extremely hospitable"

(India)

Trip Verified | I was on a Vistara flight UK874 from HYD to BOM, and one air hostess Jugnu has been one of the most kindest and genuine air hostess I’ve come across. She was extremely hospitable and just talking to her ensure us a pleasant flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Mumbai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Very bad experience"

(India)

Trip Verified | I booked a ticket for 2 from Bangalore to Chandigarh on a single PNR but they allotted us separate middle seats. When I requested them to allot seats together as we are traveling on a single PNR, they simply refused and rather demanded extra money if we need seats together. Very bad experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Chandigarh
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

25th September 2023 : Vistara response

Dear customer, your feedback is as valuable as your appreciation. Our endeavour has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

4/10

"expect better from a reputed airline"

(India)

Trip Verified | They make sure all the seats are under the charged category where you get no option to choose your seats except all the middle seats. With the family of four that option wasn’t feasible. In fact they auto selected the last row which has no Legroom and no recline. It was a tortuous journey where front seat reclines to the max and we have no place to breathe. Why don’t respective authorities seat and experience what oft feels to travel on the last seat. The fact well known than why sell these seats. We expect better from a reputed airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Udaipur
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

22nd September 2023 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

10/10

"all the best wishes to Vistara"

(India)

Trip Verified | We had a very soothing experience at the check in counter at Srinagar airport. Mr Nayeem helped us thoroughly in very comfortable manner at the desk. We really wish all the best wishes to Vistara and its team.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSrinagar to Mumbai
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Terrible service customer service"

(United Kingdom)

Trip Verified | Stay away pay extra and book a more reputable flight airway. Terrible service customer service is a borderline comedy act with no real acceptance of the poor experience on the customer's end. What to expect from Vistara: delayed baggage (by 3 hours) on arrival and then a staff member threatening to remove you from the airline for having a piece of slightly overweight baggage without any form of assistance or actually providing a solution. Then on top of that the pure ridicule of the customer service we've had to deal with after is what you get from Vistara. I implore you after reading this review to please use another service and be better off, it may cost more but for your own sanity, health and wellbeing choose another airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to London
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

5th September 2023 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.

8/10

"Onboard service was outstanding"

(Iceland)

Trip Verified | Goa Dabolim to Mumbai in Business Class. Our aircraft was equipped with comfortable flatbed seats for the short flight. Onboard service was outstanding. However it took almost an hour for our bags to be loaded onto the carousel. While such delays may be out of the airline's control, the fact that there was neither an announcement nor any staff available to update status reflects poorly on Vistara. Instead of giving a full 10 rating, I will deduct a couple of points for this reason.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGoa to Mumbai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very good service"

(India)

Trip Verified | When I’m check in from Kochin the counter staff Mr Sabarinath was so nice and kind. Inflight and connection from Mumbai they did perfect timing and very good service. Me and my family very happy traveling with Vistara and suggesting for everyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKochi to Abu Dhabi via Mumbai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"took it from me saying that it's dangerous"

(United States)

Trip Verified | I am traveling and my only way to work out is using my resistance band that I carry along, they took it from me saying that it's dangerous. I have travelled with it internationally many times without any issue and I travel very often.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRaipur to Delhi
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

28th August 2023 : Vistara response

Dear customer, we are sorry to note your disappointment. Our endeavor has always been to provide the best experience to our customers and this was never intended to happen. We would request you to share the booking details at [email protected] for us to check and assist you. Thanks.