Vistara

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 91 reviews
8/10
No Skytrax Rating
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6/10

"courteous staff and crew"

(India)

Mumbai to Delhi return and upgraded to Vistara premium economy on outbound (greater legroom, priority boarding, baggage first-out). By far the most courteous staff and crew, and the best in-flight catering on a domestic Indian flight. Spacious enough, and seats were not uncomfortable. Flights were delayed both times. They should roll out inflight entertainment, or cut fares.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"with pleasing staff"

(India)

Mumbai to Delhi return on peak hour flights. Premium economy on the outbound, economy on the inbound. Flights were delayed, and had no in-flight entertainment. However, crew and ground staff are very courteous (one offered us an upgrade). Premium Economy gets you extra legroom, dining choices, priority boarding and deplaning, and baggage first-out, but unless they get their IFE act sorted, its not worth the price. Economy is regular, but with pleasing staff and good food (better so than Premium Economy). Again, at the price point, a little IFE and more baggage allowance should be included.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"customer friendly airline"

(India)

Delhi to Mumbai. Vistara is a relatively a new airline which gives you a full-service carrier within Indian skies. Its services are good with good choice of food, attentive and helpful ground and inflight staff, clean aircraft with decent legroom. The only thing it lacks is the IFE which is not available. Overall, a customer friendly airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDEL to BOM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"they do some things well"

(India)

Vistara is a new airline and they do some things well. There is good leg room, boarding is by seat number and works well. The food is so-so. However, I have taken the evening flight from Bangalore to Delhi three times, and it has been late each time. It appears to be a regular thing on this route, the staff is unconcerned and seem like they are used to it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a refreshing experience"

(India)

This was a refreshing experience. Being Upgraded from Premium Economy to Business was a nice touch. The cabin crew in charge of business class were warm, friendly and professional. The seats were spacious and comfortable with a generous legroom. However, contrary to their website, no IFE tablets were distributed. But that is fine for a 40 minute flight. Welcome drinks were offered followed by a choice of two vegetarian and one non vegetarian meals. The dessert was delicious. Two oshiboris were distributed. Chocolates were given too. Impressive enough for a 40 minute flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Goa
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"smart, warm and efficient"

(United States)

Flew Vistara in Business Class twice in the last month, from Mumbai to Goa and then back. The aircraft looked new, the cabins were spotless, and the seats very comfortable. The young ladies in charge of service were smart, warm and efficient. A welcome change from Jet Airways which has now become tired and jaded in every way.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGOI to BOM
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"best airline in India"

(India)

I flew Guwahati to Delhi return with Vistara in August 2015, and it is by far the best airline in India. The ground staff was efficient, the airline quality is very good. There was ample legspace onboard these aircraft. Vistara maintains the time efficiently and flights on time. A good value for money. Also the food is very good. Highly recommended.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDEL to GAU
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"strongly recommended"

(India)

It was my first trip with Vistara. I had 9 kg hand luggage weight though they allow me to take with me as handbag. Depart and arrival time was good. The cabin staff have a pleasing personality. The food was delicious, but they should change fare to as low as possible. Anyway, strongly recommended.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Ahmedabad
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was excellent

(India)

Mumbai to Delhi with Vistara. My check in process was done within a minute and staff was courteous. The flight announcement was clear and the boarding done in sequence. Onboard service was excellent, and the choice of food was good. They maintained temperatures of the food which was really excellent.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Vistara customer review

(India)

My third Vistara flight and using Premium Economy this time. The fare difference was not much in comparison with Economy. At Ahmedabad there was a separate check-in for Premium Economy and luggage was tagged with Priority Tag. Boarding was sequential, though it was amusing that it was Business first, then economy and then Premium Economy. Water, cold towel and juice were offered. The seats are comfortable, and the seat pocket contents are stocked up with newspapers. The crew were warm and professional. There were food two choices for Veg and one for Non-Veg. The choices were well explained to the passenger. Vegetarian choices there were pepper paneer tikka pizza and cheese macaroni and for non-veg egg and chicken pastry accompanied with potato Vada with sweet and spiced Yoghurt dressing and Coffee Mousse. For a 1 hour Flight this was great.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAhmedabad to Mumbai
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes