Vistara

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 97 reviews
8/10
No Skytrax Rating
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10/10

Vistara customer review

(India)

Mumbai to Delhi with Vistara. I had booked this flight 20 hrs before my travel and I had got a pretty good deal. During check-in I was informed that I have been upgraded to Premium Economy, which was a delight. The aircraft was new and fresh. The boarding was so calm, as they had initiated boarding process before time which was good to see, there was no rush. The seat was comfortable. There were Two vegetarian and one non-vegetarian choice. I took the Oriental choice which was fab. Ras Malai and Green Salad were on the sides. There were variety of beverages available. Tea and Coffee after the meal. It was Business at a price of an economy seat. I recommend Vistara's Premium Economy.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"serious value for money"

(India)

Bhubaneswar to Delhi, and I have flown Vistara thrice by now, and their service quality is consistently better than other airlines in India. Most importantly, their fares offer serious value for money and one does not mind paying a bit more than the domestic LCC fares for such quality!
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBBO to DEL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"welcome new full service"

(India)

Vistara flight from Delhi to Mumbai. Check in was very smooth with many open counters at Delhi T3. Flight was delayed 20 minutes and we were kept informed. Boarding very quick and efficient. Seats in economy seem better than most domestic carriers. Aircraft clean. Food served included a nice chicken with noodles, corn salad and dessert- quite nice. Tea/Coffee service after the meal. Pilot updates were frequent and the flight got in only 10 minutes late. Bags on belt as soon as we got there. Great experience and a welcome new full service carrier for India.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to BOM
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Great experience"

(India)

Vistara flight from Delhi to Mumbai. Check in was very smooth with many open counters at Delhi T3. Flight was delayed 20 minutes and we were kept informed. Boarding very quick and efficient. Seats in economy seem better than most domestic carriers. Aircraft clean. Food served included a nice chicken with noodles, corn salad and dessert- quite nice. Tea/Coffee service after the meal. Pilot updates were frequent and the flight got in only 10 minutes late. Bags on belt as soon as we got there. Great experience and a welcome new full service carrier for India.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to BOM
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the best airlines"

(India)

Bangalore to New Delhi with Vistara, and I was travelling with my husband. We had booked the tickets on premium economy, but to our surprise we were bumped up to business class. I have to say this it is one of the best airlines in India. I was quite impressed by their service, on the ground and in the air. Too bad they don't have a lounge yet.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBLR to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely prefer Vistara"

(India)

Delhi to Bangalore flight UK889. The flight was delayed by 5 hours due to dense fog. It was supposed to take-off at 6:25 am, but we finally took-off at 11:35 am. At close to 7:30 am, they requested the customers to go to food court and have breakfast. It was just Dosa or Pudi. I was under impression that complimentary breakfast was over. Though, when we boarded the flight at 8:30, again they served the proper breakfast. The flight could not move by 9:30 as it was in queue. Again, close to 10:00 am they served Cookies and Juice. Though, the flight was delayed for 5 hours, crew member and staff made sure that people were always informed and server well. I will definitely prefer Vistara next time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to BLR
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"courteous staff and crew"

(India)

Mumbai to Delhi return and upgraded to Vistara premium economy on outbound (greater legroom, priority boarding, baggage first-out). By far the most courteous staff and crew, and the best in-flight catering on a domestic Indian flight. Spacious enough, and seats were not uncomfortable. Flights were delayed both times. They should roll out inflight entertainment, or cut fares.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"with pleasing staff"

(India)

Mumbai to Delhi return on peak hour flights. Premium economy on the outbound, economy on the inbound. Flights were delayed, and had no in-flight entertainment. However, crew and ground staff are very courteous (one offered us an upgrade). Premium Economy gets you extra legroom, dining choices, priority boarding and deplaning, and baggage first-out, but unless they get their IFE act sorted, its not worth the price. Economy is regular, but with pleasing staff and good food (better so than Premium Economy). Again, at the price point, a little IFE and more baggage allowance should be included.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBOM to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"customer friendly airline"

(India)

Delhi to Mumbai. Vistara is a relatively a new airline which gives you a full-service carrier within Indian skies. Its services are good with good choice of food, attentive and helpful ground and inflight staff, clean aircraft with decent legroom. The only thing it lacks is the IFE which is not available. Overall, a customer friendly airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDEL to BOM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"they do some things well"

(India)

Vistara is a new airline and they do some things well. There is good leg room, boarding is by seat number and works well. The food is so-so. However, I have taken the evening flight from Bangalore to Delhi three times, and it has been late each time. It appears to be a regular thing on this route, the staff is unconcerned and seem like they are used to it.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no