✅ Trip Verified
| London to New York. I'm a mom of a 3 years old toddler with allergies. This was our first overseas flight over 6 hours, and with that more food was required (as i always bring my own food). Or experience was beyond awful. On our way there (flight VS003) our flight was 3h delayed, with staff giving us different and mainly wrong information. Once boarded, we found out that meal for my child was inappropriate (luckily i had a separate bag full of food for her with one meal being in a dish that holds heat for several hours). Mark, one of attendees went beyond every effort to accomodate us and make our flight as pleasurable as possible. Thank you Mark for being what every customer service person should be. He said he will leave a mark for us for our return flight, but that we should call customer service just in case. Which i did. Day before our return flight (VS026 NYC-LONDON) i jave called customer service, where I explained the situation. Lady over the phone said that they do not have a kids meal that could cover our allergies, that she left a special request for us, but that I should bring my own food in a microwaveable dish so the staff onboard could heat it up for us. And so i did. I had enough food (warm in a thermos dish for breakfast) and prepared lunch to be heated up as instructed over the phone. And this is where our misery started. Food for a 3 years old child was extremely spicy vegan meal that even I couldn’t eat. I called flight attendant to ask to heat up a meal for us. She refused as its illegal to do it? I said that i just followed the instructions given by their customer service, I asked to talk with the manager. He approached me with an extreme attitude, not letting me finish my sentence, and said they will not heat up my childs food.