✅ Trip Verified
| Glasgow to Orlando. Flew Premium Economy before with VA a number of years ago from London to JFK and it was a fantastic experience so decided as a treat that I would upgrade our flights. There was 4 of us travelling, all adults. Flight 71 outbound 11/5/19 The check in was somewhat cold (personality wise). We had booked a wheelchair for my daughter as she had a number of back surgeries last year and gets very uncomfortable standing for long periods. When we mentioned it, the woman on the desk looked her up and down and said, why does she need it? There was no smiling or polite conversation, it was actually really poor. Once on the flight we had decent service with regular treats, food, drinks and the wonder wall snacks when we requested them. Seats were comfy too, we were in 15A, 15C, 16A & 16C. Our allocated steward was very attentive. On arrival at Orlando had to wait for quite a time for our premium baggage to appear on the turnstile. Flight 72 inbound Again the check-in was unpleasant, our assistant was very unfriendly and totally ignored the fact that my daughter had requested assistance. She was having a good day so we let it pass. At the boarding gate it was very disorganised. Our seats this time were 14d through to 14g and were not comfortable at all. They were narrower than you'd expect. Service was minimal, one drinks round, dinner, 1 tea or coffee round then a breakfast that consisted of half a dozen cubes of melon, 2 raspberries, an awful tasting yogurt and a sweet croissant. I had to ask for my welcome drink, and my son was overlooked for the after dinner drink. 3 of our party did not sleep but at no time did a steward ask if there was anything they could get us. We went through to the station and asked for some treats from the wonder wall but were told that the outbound flight had wiped them out!? On the up side, the steward gave us a crunchie from their personal stash. Went out to station again later, this time for water. Had to wait over half an hour to collect our bags in arrivals hall in Glasgow? To sum up, I am totally confused why we paid the same price for our return flight and got economy service at a push? This was supposed to be a pleasurable experience but it certainly was not. Absolutely gutted and feel totally ripped off, what a waste of our hard earned money. Won't make the same mistake again.