✅ Trip Verified
| Gatwick to St Lucia. We visit St. Lucia every year and have previously chosen Virgin Atlantic because of the comfort of Economy class and quality of staff. Since Delta took over Virgin standards have nosedived, not in the in-flight crews, but in the choice of old, ex-no frills Air Berlin, A330-200's to replace the previous, newer and more comfortable A330-300s, on this holiday route. We flew in Economy LGW-UVF last Friday. The positives: checkin at LGW was easy, and boarding process was orderly - the inflight crew was very good: friendly, helpful, and professional - the food was passable, although the metal utensils have now been replaced by Delta with plastic The negatives: On the A330-200, seat pitches in Economy are now just 30 inches - dangerous for the unsuspecting 6 feet person. The narrow pitch also makes viewing the entertainment screen difficult. Thanks to the still excellent cabin crew, we were moved - except that there were new problems with the new seats. The screen and personal light did not work in our new seats in the rear Economy cabin.. Neither did those in a third seat we moved to. Only did these functions work in a DVD-inducing fourth seat in Economy. But, these non-functions provide only part of the evidence of our poorly maintained aircraft. The A330-200's climate control system is inadequate. On the front row of the rear Economy cabin - and in other rows behind - we were subject to Arctic conditions due to a constantly cold down draught. Meanwhile, the back of our cabin and other cabins enjoyed ambient conditions. The Economy manager attempted unsuccessfully to resolve our Arctic problem but his actions only made the ambient parts of our cabin and other cabins too warm. So, not only has Virgin Atlantic imposed a poor second hand aircraft on its passengers but also one poorly maintained. Why Virgin Atlantic thinks it acceptable for its Economy passengers to sit for 10 hours in their coats, jumpers, hats, and blankets is beyond us. Why Virgin Atlantic expects passengers to sit 10 hours in seats with merely 30 inch pitch is unacceptable.