Virgin Atlantic

EDI-LHR. From start to finish the entire Virgin "Little Red" experience was very good. I checked in online but baggage drop service was professional boarding was wonderfully organised on busier flights they stagger people onto the aircraft so the cabin doesn't get too busy. Everyone was friendly and flight was punctual. With Virgin it's always the small things and this airlines continues to do that.

Flew business class to Dubai. Clubhouse fantastic flight very good staff very attentive a bit mean with drink offerings but I put it down to being an overnight flight. Amenity kit is rubbish compared to Ethiad or Qatar bed very comfortable and I slept for 3 hrs. Looking forward to return flight to compare it with outbound. Would recommend. Inflight entertainment terrible as it was an old plane they give out iPads with films on them.

Flew from London to Johannesburg on 28th July. The worst flight I have been on in the last couple of years food and service was terrible the seat was fine but unable to sleep due to too much noise which the stewardesses did nothing about. The return flight I was not allocated my extra leg room which I paid for very dissatisfied.

Sydney - Hong Kong return in economy. Boarding was fairly smooth and quick for both flights. Both flights on time. On board service was good as per my wife's request when she asked for a drink or coffee. The inflight entertainment was ok mine froze up had to be reset once and it seemed to be slow to upload movies. The two things that let down this experience the most was the seat pitch and the food. The meals were average in taste and appearance (I do understand this is economy). By far the worst was the seat space. I am 6'1" and on both flights my knees where touching the seat in front. The equipment box under my seat took away further space. My wife who is 5'7" mentioned to me that she felt cramped in her seat. Because of the tight fit comfortable rest was impossible. Would be nice if the review section would allow one to choose two and a half stars instead of two or a three.

Flew from Shanghai to London Heathrow on a connecting flight from New Zealand. There were delays at the airport and while on the tarmac waiting to take off - ground staff and cabin crew were extremely good dealing with the delays and offered passengers a great drinks service etc. When boarding the aircraft the air stewardess noticed that it was an Air New Zealand printed boarding pass as I had just connected from another flight and asked me how my previous flight was - small thoughtful things like this were very much appreciated on such a long journey! All staff were extremely attentive courteous and friendly throughout. The food and drinks service was far above what I had been expecting and there was a great selection with a drinks service regularly. Seat was comfortable and inflight entertainment was great. A flight pack with little items such as a tooth brush socks etc was included too. Due to a delay out of Shanghai I knew I was going to miss my next connection from London. When I asked a member of the cabin crew about this she was very helpful even after leaving the aircraft when I was dealing with ground staff she came over to make sure everything was okay. Ground staff in London again were excellent and had organised alternative flights the next day with an over night stay at a great hotel with dinner breakfast and transfers included. Excellent customer service and will definitely travel with Virgin again.

Cancun to Gatwick. After take off many passengers wanted a drink of any sort. Cabin crew told us drinks were only being served with the meal. Service of this meal was very unsatisfactory with alcohol water and meal tray all being presented at the same time. Not a pleasant experience. The meal itself was very second rate too. Stale roll awful salad and rubber dessert. No offer of second drink except the tea/coffee. After meal the trays and rubbish of several rows was not collected and we eventually (along with others) piled this up in separate seats. This waste was not collected until after serving of pre-landing "snack". Several hours before landing my partner called for staff as she needed a drink. 45 minutes later no-one had come so she went to where they were and asked for a tea. She was told that breakfast was about to be served so not possible. 30 minutes later "breakfast" arrived. "Breakfast" was pretty awful and I was very disappointed that this was the Virgin menu. Rock hard and frozen croissant? Only good thing about Virgin now is the entertainment package.

We regularly fly with VS LGW-LAS and LAX-LHR. We experienced the new PE upstairs on the way out and it was really nice - lots of space. Downside is that they have now added economy class as well upstairs and the toilets are at the front in PE cabin. This meant we had people queuing by us a lot of the time which was really annoying as the aisle is narrow and people were leaning on our seats - Virgin - please get this right - we pay a premium for a reason. On way back less space seats were a bit cramped.

I travel London to Boston every summer for work. I used to travel Virgin Atlantic until 2 years ago when my evening flight was delayed 10 hours. I was put into an airport hotel by the airline. Flight was rescheduled to depart at 5am. When I was charged $75 for excess baggage I asked for it to be waived owing to the inconvenience. They said "no". I asked to be upgraded to business class owing to the inconvenience. They said "no". I asked to be compensated for the inconvenience. They said "no". I have not been on a Virgin flight since.

Flew to America on 22nd July 2013 and return on 4th July. Outbound we had a pleasant and entertaining flight staff were kind and always offering to help. Airplane was clean and once on-board we were provided with a warm blanket and sleeping package. Food provided wasn't the best although better than other airline food. Seat comfort was excellent touch screen televisions where you could pick from hundreds of new movies. Staff service was of very high standard they came around with free beverages regularly. However this all changed when flying home from America. When boarding our seating area was in poor condition with ripped seats and dirty food scattered across the floor. Televisions were not touch screen the wide range of entertainment seemed to have decreased. Lavatories were diabolical and smelt. Food wasn't high standard and the coffee provided tasted like water my meal of pasta was nearly frozen and tasted awful. Seat comfort was terrible. No leg room. Staff service wasn't high standard and they spoke to many passengers with attitude. I had problems with the temperature of the airplane and when asking for assistance they told me; "What can we do about it?". Staff members didn't seem bothered with any complaints.

Flew Premium Economy on VS39 VS40 and I've got to say was pleasantly surprised given the negative comments on here the planes were clean VERA worked both ways without fail the crew were excellent charming even. Both flights departed on time luggage was all but ready by the time we got to the carousel. I am getting the impression (as I've flown from LGW to Vegas and Florida on several occasions) that the Heathrow crews are just much better.