Virgin Atlantic

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 124 reviews
4/10
4 star Skytrax Rating
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3/10

"budget cutting at its worse"

(United Kingdom)

Trip Verified | Awful service. No food choices, no welcome drinks, no menus and poor quality overall. Can't believe how bad the service has slipped and COVID can't be blamed for this issue. This is budget cutting at its worse, while still charging premium prices to passengers. We paid £600 to upgrade to premium from economy and it was the worst decision ever. Upper class were given everything from champagne to snacks to meal choices and the rest of the flight had to mop up the scraps. Not the fault of the crew as half the stock wasn't loaded by ground staff, and they were in the line of fire from several passengers. Felt bad for them but they said that this was a regular occurrence that they don't have the stock or items to give a top service. Come on virgin, get your act together and up your game - there are several other airlines to choose from and customers will go elsewhere for better service.
Seat TypePremium Economy
Aircraft TypeA330
Seat Layout2x4x2
Date FlownOctober 2021
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
8/10

"ample privacy but this is not an enclosed suite"

(United States)

Trip Verified | The seat width is acceptable but has limited storage space. It turns into a flat bed but it won’t recline the way airline seats do. Virgin supplies a mattress and a blankets, as well as a pillow for each seat. Operating the seat is reasonably user friendly and has ample privacy but this is not an enclosed suite. USB and electric outlets are provided. The screen size was large but you can’t watch it if stowed. They wanted you to stow the screen during take-off and landing but you can’t watch those safety videos from that angle. I am surprised how this design was approved. The entertainment videos are plenty to keep you busy in the sky and you can have WiFi as well although you have to pay extra. Overall experience was good.
Seat TypeBusiness Class
Aircraft TypeA350
Seat Layout1x2x1
Date FlownDecember 2021
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"the seats layout was awkward"

(United States)

Trip Verified | Virgin Atlantic service was exceptional but the seats layout was awkward. There was simply no privacy but I would admit the seat was very comfortable. This particular B787 seats are complicated to operate and simply not practical. USB power was not working. Food service was good although with a limited menu. Flight attendants were always there with professional service. The H lounge at LHR is also one of the best.
Seat TypeBusiness Class
Aircraft TypeBoeing 787
Seat Layout1x1x1
Date FlownDecember 2021
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"The seat was wonderful"

(United Kingdom)

Trip Verified | During this pandemic - I actually travelled Virgin Atlantic on the first trip after lockdown here in the UK that they had with passengers. Hiccups on the way were expected. The seat was wonderful, the leather is really soft and the crew are just brilliant. I had a bulkhead seat on 21A and there was plenty of legroom. Cabin Crew bring through these items that you can put your foot on, like a leg rest but it is moveable due to the bulkhead. My only downside would be that the screen is on the side of you and can get stuck when you try to stow it back to its original position.
Seat TypePremium Economy
Aircraft TypeBoeing 787-9
Seat Layout2x3x2
Date FlownAugust 2020
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
1/10

"Cramped, old fashioned, outdated"

(United Kingdom)

Not Verified | Dreadful, nasty old 747. Cramped, old fashioned, outdated IFE, very narrow seat pitch, dreadful livery. Truly an awful experience, never again. In fact, the whole aircraft was crammed to the rafters. Felt like cattle by the end of the Manchester to Orlando flight. The word ‘Premium’ should be removed under the Trade Descriptions Act.
Seat TypePremium Economy
Aircraft TypeBoeing 747
Seat Layout2x4x2
Date FlownAugust 2019
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
5/10

"seats are so small and tight"

(United States)

Not Verified | I just boarded my long flight (in Atlanta) for London and am unhappy already! We paid for more legroom (I believe it’s called comfort/premium) and can’t believe that the seats are so small and tight. We flew from Florida to Atlanta in Delta comfort, and the seats and they were very nice. This was a waste of money!
Seat TypePremium Economy
Aircraft TypeA340
Seat Layout2x4x2
Date FlownMay 2019
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no
5/10

"movable head rests are awful"

(United Kingdom)

Trip Verified | The movable head rests are awful, they are intended for comfort but I just found myself sitting with my back to the chair and my head uncomfortably forward, this leaves no room for me to use my neck pillow and get a decent night sleep. The recline on the seat isn't great either.I am of average height 5'10 I can only imagine how uncomfortable these seats are for the taller person.
Seat TypePremium Economy
Aircraft TypeBoeing 747
Seat Layout3x4x3
Date FlownMarch 2019
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
8/10

"not looking forward to flight home"

(United Kingdom)

Not Verified | Staff excellent. Meals much improved. Overall very pleased, but the reclining seat in front nearly broke my kneecaps! I’m just over six feet tall, which is not exceptional, and travelling Premium Economy in hope of extra room. More space please, it spoilt an otherwise enjoyable flight - not looking forward to flight home now.
Seat TypePremium Economy
Aircraft TypeBoeing 747
Seat Layout2x2
Date FlownDecember 2018
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
4/10

"Was too narrow for my taste"

(United Kingdom)

Trip Verified | Extra legroom seat which is a plus however the Boeing 747-400 seat itself is very narrow. Virgin Atlantic have shrunk the size of the economy seats to 17.3 inches which is the narrowest seat of any full service British carrier out there. Was too narrow for my taste.
Seat TypeEconomy Class
Aircraft TypeBoeing 747-400
Seat Layout3x4x3
Date FlownSeptember 2018
Type Of TravellerCouple Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
no
4/10

"upsetting seating arrangement"

(United Kingdom)

Not Verified | Out bound journey to Cancun was perfect 4 seats together as a family should travel. The flight home on the other hand was upsetting to say the least. Checked in on line as soon as check in opened to discover we were given seats scattered all over the plane. Thought we would be able to change our seats as we were checking in as soon as it opened but not so. Apparently after a web chat with the customer advisor was told the seating plan was locked and we would have to speak to the Virgin check in desk. Did manage to get 3 & 1 seats but very poor inconsiderate and upsetting seating arrangement by Virgin Atlantic. Sad end to our holiday and would think twice about booking with Virgin Atlantic again as just felt like we were fodder.
Seat TypeEconomy Class
Aircraft TypeBoeing 787
Seat Layout3x3x3
Date FlownAugust 2018
Type Of TravellerFamily Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no