Virgin Atlantic

Travelled on the new 330/300 ORD-LHR with the new layout in Upper Class and found it one of the most uncomfortable Business class seats I have used in recent years. I travel over 500000 miles a year therefore feel well able to compare. Virgin have managed to squeeze an extra 7 seats into the first 7 rows. It is impossible to negotiate between the seats without knocking into other passengers feet. The suites are so small it is almost impossible to sleep comfortably. When other carriers are improving their business class product across the Atlantic. Virgin are going backwards. I have used Virgin Atlantic for many years but will have to seriously look at other options.

Upper Class Sydney-Hong Kong in August. The upper class service of this airline is equivalent to Premium economy service of many of the other airlines. The seats are tiny minimal storage low quality screens bad positioning of seats which means you have your back to the windows the whole time! Food is average for Business/First class service. Ground crew in Hong Kong were plain rude. Air crew were not rude but were very forgetful didn't really seem caring and seemed to be rushing all the time even though there were many of them around. Don't use this airline unless you have to or would like to save some cost while having a "better than economy" seat. They are cheaper than others for a reason.

EDI-LHR. From start to finish the entire Virgin "Little Red" experience was very good. I checked in online but baggage drop service was professional boarding was wonderfully organised on busier flights they stagger people onto the aircraft so the cabin doesn't get too busy. Everyone was friendly and flight was punctual. With Virgin it's always the small things and this airlines continues to do that.

Flew business class to Dubai. Clubhouse fantastic flight very good staff very attentive a bit mean with drink offerings but I put it down to being an overnight flight. Amenity kit is rubbish compared to Ethiad or Qatar bed very comfortable and I slept for 3 hrs. Looking forward to return flight to compare it with outbound. Would recommend. Inflight entertainment terrible as it was an old plane they give out iPads with films on them.

Sydney - Hong Kong return in economy. Boarding was fairly smooth and quick for both flights. Both flights on time. On board service was good as per my wife's request when she asked for a drink or coffee. The inflight entertainment was ok mine froze up had to be reset once and it seemed to be slow to upload movies. The two things that let down this experience the most was the seat pitch and the food. The meals were average in taste and appearance (I do understand this is economy). By far the worst was the seat space. I am 6'1" and on both flights my knees where touching the seat in front. The equipment box under my seat took away further space. My wife who is 5'7" mentioned to me that she felt cramped in her seat. Because of the tight fit comfortable rest was impossible. Would be nice if the review section would allow one to choose two and a half stars instead of two or a three.

Flew from Shanghai to London Heathrow on a connecting flight from New Zealand. There were delays at the airport and while on the tarmac waiting to take off - ground staff and cabin crew were extremely good dealing with the delays and offered passengers a great drinks service etc. When boarding the aircraft the air stewardess noticed that it was an Air New Zealand printed boarding pass as I had just connected from another flight and asked me how my previous flight was - small thoughtful things like this were very much appreciated on such a long journey! All staff were extremely attentive courteous and friendly throughout. The food and drinks service was far above what I had been expecting and there was a great selection with a drinks service regularly. Seat was comfortable and inflight entertainment was great. A flight pack with little items such as a tooth brush socks etc was included too. Due to a delay out of Shanghai I knew I was going to miss my next connection from London. When I asked a member of the cabin crew about this she was very helpful even after leaving the aircraft when I was dealing with ground staff she came over to make sure everything was okay. Ground staff in London again were excellent and had organised alternative flights the next day with an over night stay at a great hotel with dinner breakfast and transfers included. Excellent customer service and will definitely travel with Virgin again.

Flew from London to Johannesburg on 28th July. The worst flight I have been on in the last couple of years food and service was terrible the seat was fine but unable to sleep due to too much noise which the stewardesses did nothing about. The return flight I was not allocated my extra leg room which I paid for very dissatisfied.

Cancun to Gatwick. After take off many passengers wanted a drink of any sort. Cabin crew told us drinks were only being served with the meal. Service of this meal was very unsatisfactory with alcohol water and meal tray all being presented at the same time. Not a pleasant experience. The meal itself was very second rate too. Stale roll awful salad and rubber dessert. No offer of second drink except the tea/coffee. After meal the trays and rubbish of several rows was not collected and we eventually (along with others) piled this up in separate seats. This waste was not collected until after serving of pre-landing "snack". Several hours before landing my partner called for staff as she needed a drink. 45 minutes later no-one had come so she went to where they were and asked for a tea. She was told that breakfast was about to be served so not possible. 30 minutes later "breakfast" arrived. "Breakfast" was pretty awful and I was very disappointed that this was the Virgin menu. Rock hard and frozen croissant? Only good thing about Virgin now is the entertainment package.

We regularly fly with VS LGW-LAS and LAX-LHR. We experienced the new PE upstairs on the way out and it was really nice - lots of space. Downside is that they have now added economy class as well upstairs and the toilets are at the front in PE cabin. This meant we had people queuing by us a lot of the time which was really annoying as the aisle is narrow and people were leaning on our seats - Virgin - please get this right - we pay a premium for a reason. On way back less space seats were a bit cramped.

I travel London to Boston every summer for work. I used to travel Virgin Atlantic until 2 years ago when my evening flight was delayed 10 hours. I was put into an airport hotel by the airline. Flight was rescheduled to depart at 5am. When I was charged $75 for excess baggage I asked for it to be waived owing to the inconvenience. They said "no". I asked to be upgraded to business class owing to the inconvenience. They said "no". I asked to be compensated for the inconvenience. They said "no". I have not been on a Virgin flight since.