United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5018 reviews
3/10
3 star Skytrax Rating
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8/10

United Airlines customer review

(United States)

EWR-MEX-EWR. Flights operated with early arrival in both directions. Super friendly on-board staff and top-notch gate people who are all an asset to the United team at both the EWR and MEX stations. The in-seat TV ads come on to annoy you even if you've turned the TV off. I felt like they should be paying me for constantly having to turn it off.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(Sweden)

Stockholm to San Francisco USA October 8th. The first plane with Lufthansa from Stockholm to Frankfurt on October 8 was OK. The plane from Frankfurt UA 927 to San Francisco did not start at all and we were all transported to a hotel. The next day October 9 after much waiting I was rebooked to Chicago UA 906 with further connection there. This plane did not start either. Waited on the plane for six hours before it finally left so I missed my connection. A few hours rest and back to the airport in the early morning on October 10. I got the flight to San Francisco nearly two days later than was scheduled.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

United Airlines customer review

(United Kingdom)

UA 28 / UA 940 - London LHR / Newark Liberty EWR return. Outbound flight with refitted B777. Enough entertainment friendly helpful staff simple food nice overall. Inbound flight very old B767 but clean cabin and cheerful helpful staff. I was quite surprised by this quality actually as I frequently hear bad rumours about flying experience with United. Well done.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

United Airlines customer review

(United Kingdom)

LHR/EWR/LHR. B757 out and B767 return. Outward flight was just OK. Inflight entertainment was good and the seat fairly comfortable. The big let down was the crew. They were efficient but showed no personality at all and I did not see a single smile from them. The return flight was disappointing. The entertainment system offered very little choice was shown on tiny screens and from what I could see quite a few screens including mine were broken or were only showing half a picture. Again the crew were robotic with no personality at all and although efficient they seemed totally disinterested. Unlike other airlines on the route who offer a free bar only soft drinks are free on United. All in all United seem to be offering a budget almost 'No Frills' service but at the same price as other transatlantic carriers who offer a far better experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

United Airlines customer review

(Canada)

I have flew twice from Denver to Winnipeg in the last month and both times they say that food is offered for you to purchase and both times they had absolutely nothing to offer. I boarded these flights thinking that at least I can buy something onboard as I did not have time to purchase something in the airport! I was not impressed to say the least.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

United Airlines customer review

(United States)

LAX-NRT-SIN. First leg was good on the 787. Food was mediocre and made me appreciate Delta and question myself why i wasn't flying DL that was leaving an hour later out of LAX and Staff basically disappeared between services. The seat was comfortable at least the IFE was not as good as DL due to the smaller choice of movies. NRT-SIN was on a 772. The crew also disappeared after the meal service (which was also mediocre). My sister and I had our seats moved without being told but we weren't complaining.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

I have been flying United for the past 6 years from MAN to EWR and to my dismay it is a total and utter shambles. Within those 6 years I have flown as a solo passenger whilst being pregnant and then with an infant and later with a toddler. I would not recommend them to a single traveler let alone a pregnant one. The only reason we continued to use this airline was due to the fact that EWR has the most quickest and convenient route home. Apart from that there is nothing that is appealing about the airline. The seats are not the slightest bit comfortable however you are able to slightly move them back to a tilt. I can disregard the seating as almost all airlines are the same but the cabin crew were obnoxious rude and definitely did not seem to enjoy their job. Asking for juice was definitely a chore for them. Next time I will not be flying United too many years of bad experiences.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(United Kingdom)

LHR to LAX return during October 2014. Check-in unavailable on-line and at auto machine at LHR. Had to join queue despite having carry-on bags only. Outbound flight during daylight. Seat fine. Meal average to poor. Headphones fairly useless making it difficult to watch movies etc. Staff good. Return flight overnight complete contrast. Staff polite but charmless. No drinks unless you pay. ie wine $8.99 glass. Food poor. Both flights on time and at £60 less than BA basic but fairly acceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

United Airlines customer review

(United States)

Flew from BOM-EWR. Fairly full flight. Unfortunately I was seated next to an already drunk passenger. Crew (very observant) discreetely intervened and rectified my problem in 2 minutes flat. I was seated aisle side with an empty middle seat (rare treat indeed). My go to drink on United is the premium red wine (Meiomi Pinot Noir) a solid value (70% premium over store price compared to the 500% premium on beers and booze - only the stupid pays $8 for Johnny Red). Unfortunately they were not carrying it on the flight. The super helpful nice lady comped me with 2 bottles of house red with my dinner andthen brought me a big wine glass (yes a glass and not the flimsy plastic cup) wfull of amazing cab - from the front! andshe brought it one more time before "bedtime". I was floored by the attentive service of the united flight crew. Hope my relationship with United will continue to thrive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

United Airlines customer review

(United Kingdom)

London to Orlando via Washington. Terminal 2 fab help at self serve kiosks swift bag drop and security. Boarding efficient. 777-200 comfortable in aisle seat. Inflight service excellent plenty of soft drink runs expected charge for alcohol so had card with me. 3 choices for dinner lovely green Thai chicken curry with salad and some type of apple cake. FA's disengaged and going through the motions but professional no extra touches here. However clean cabin and toilets blanket pillow and headphones on all seats on boarding. Inflight entertainment choices very good. Arrived on time connection in Washington smooth. Crew on 2nd flight less interested but so was I by this point! Was just so relieved to be on this aircraft ad not some of the older smaller jets UA are still using on transatlantic routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes