United Airlines

SFO-LAS short flight on a 737 - flight departed about 25mins late arrived a bit late seats comfortable for a short flight. The flight did what it said on the tin. However in my years of flying I've seen nothing like it! Onboard no crew at the door sat down and noticed people across from me put three large bags by their feet and then put tray tables down to cover them. Crew failed to spot this on a few occasions but eventually did ask 'can you put your tray table up' walked away before they seeing the bags. Crew served drinks by just looking at you no thank you no hello nothing! The flight had a free gift of cards given out - thrown at you of course. On leaving the flight the crew were at the front chatting. First time I've flown United is the last based on crew attitude - no smile no communication.

Flew from Tucson AZ to Kona HI today. Horrible trip!. In Tucson the ticket agents argued and snapped at each other in front of the customers. The Tucson-LAX portion was fine the flight attendant was very professional and as I was traveling with a handicapped companion she was very helpful. The flight from LAX to Kona Hawaii however was awful. The flight attendants were rude short tempered and often ignored passengers questions. This was a five and a half hour flight to not even provide peanuts as a snack is ridiculous considering the cost of the food available for purchase. I will say the ground crew in Tucson LAX and Kona were fantastic and really went out of their way to help out. My issue is that the ground crew doesn't work for United and I didn't buy my ticket from them. United seriously need to work on their customer service relations!

On a recent trip we flew 3 times with United. The first flight was on 9 September and we flew from Vancouver to Denver with a stopover en route to Albuquerque. These seats were all booked by a travel agent and confirmed 5 months prior to travel. On the first flight my husband and I were seated separately - I was seated behind my husband. We were given water and/or soft drink during the flight. The attendants were very brisk and almost rude in the 'service' they offered. But the flight did leave and arrive on time. The connecting flight however was not such a straight forward experience. When we went to the check-in we were informed by the staff that the flight had been over booked and that we at that stage were the over booked people. They did not apologise in fact they treated us very rudely. They spent the next hour and a half offering 2 passengers other flights hotel accommodation and $500 flight vouchers each in an effort to allow us to board the flight. Eventually and approximately 3 mins before the flight doors were to close after boarding and after I stood at the counter for around 10 mins they informed me that we could board. Again we were seated separately with my husband at the back of the plane and me sitting at the front. Never any apology. Our third flight was on the 13 September and we flew from Albuquerque to LAX in readiness for our flight back to Auckland NZ. The staff at the airport were again rude. Our flight left more or less on time and the flight staff were great bright and friendly. They actually appeared to be enjoying their job and treated the passengers with friendliness and courtesy. We actually managed to sit together on this flight.

I have the United app and I was checking on the situation in Chicago from the day before - was not told anything until I was stuck in the airport away from freedom when the agent told me the first leg into Chicago was delayed 2 hours and the 2nd leg from Chicago to San Diego had a connection I was not going to make because of the time I get in - it was the last flight out of Chicago for the night. The Agent was amazing and put me on another airline that would get me home to my family. Forever grateful! Once on the plane to Chicago the 1st class flight attendant was very attentive and extremely caring. When I asked if there were any snacks she said that the previous flight had depleted the stock. When I informed her about my birthday flights and the problems I was having she went all out. She offered me her own personal snack out of her purse with a smile. Selfless and sincere. She was a blessing to my day. As I left she handed me a "care package" of treats she was able to scrounge up on the plane for and offered me a happy birthday wish. She and the gate attendant both made my long hours and travel home to my family not just bearable but enjoyable.

FRA-IAD and next morning IAD-MIA in business. FRA-IAD flight had to return to gate to get some loose freight container fixed so plane left with 2 hour delay. Otherwise flight was fine. Seats were reasonably comfortable entertainment OK. The inflight service was excellent with a delicious menu and very attentive flight attendants who regularly walked around with drinks and snacks. Baggage delivery at IAD was very fast. Domestic connection next morning also fine. Friendly and efficient check-in. Seats were comfortable and flight left on time. On the domestic leg they served drinks and a warm cookie. Baggage delivery on arrival reasonably quick.

My initial flight from CA to Denver was delayed for 2 hours - no explanation. From this delay I missed the connecting United flight from Denver to Peoria. I was given tickets to flyig into Chicago - arriving 2 am with a ticket to Peoria the following morning. Of course no luggage as it was already re-routed and person at ticket counter at 2 am did not have access into the "holding" area. Traveling with my sister we were left in Chicago 2am - no hotel - no luggage- no vouchers- just be back in morning for 8 am flight to Peoria. United could do so much better with customer service - none of the United attendants seem to be concerned about a flight filled with unhappy customers - they just repeat their scripted message. The attendant at the end handing out flight information was rude to anyone who asked a question.

My husband and daughter had nothing but troubles with their recent flights. Part of their flight home (a 50 min flight from Chicago to Green Bay) was cancelled with no alternatives. They ended up having to rent a car to get home in time for the next day of work and school. United did not offer any compensation for the cancelled flight nor the car rental. Their customer service lacked immensely and the communication on the flight cancellation was obsolete. We will never fly with United again!

Tel Aviv to Newark in Business Class. Security was quick but the airline did check for beverages in the carry-on bags as I entered the 777-200 airplane don't purchase drinks for the flight. One hour forty-five minutes after a smooth take-off they turned off the fasten seatbelt sign but then turned it back on four minutes later. A recorded message said "Ladies and Gentlemen the captain has turned on the fasten seatbelt sign. Please make sure your seatbelt is securely fastened". The flight attendants then repeated the message in English and Hebrew. This happened five more times during the 12 hour flight which made sleeping difficult. Breakfast was served one hour before landing and the flight attendants did a great job. It would be nice if they could turn down the volume of the recorded message as it made sleeping difficult.

I am currently sitting on a brand new United Airlines plane using their "United Airlines WiFi Beta". First off I am sitting in front of an exit row. I was never notified that my chair will not recline. Why did United notify me when I was selecting my seat? Next question why does United Airlines WiFi Beta not allow video streaming? GoGo WiFi works very well given the circumstances of being inflight when streaming videos. If you are going to force your passengers to use your WiFi please offer a superior solution than what currently exists or just use GoGo or another service that already does a great job. Why was I not notified that this brand new plane would not have TVs? I expected to have TVs in a brand new plane. If these new planes must have so many hours to be certified before TVs can be installed why do passengers not receive a discount on the flight and notified before purchasing the ticket? I feel like the staff the plane and the overall experience is geared to "securing" your safety which is great but every airline does that. Please don't use "my safety" as an excuse to give poor service. I can hop on a safe flight with any airline I want an airline who thinks of the small things that I mentioned above. They have the capital they have the people how do they miss the small things I mentioned above?

Newark to Munich in Business Class with a rude Continental crew. When I plugged in my headset which was located behind me my tablecloth came off my tray and the flight attendant said "your making a mess." When I got up to use the toilet in the back of the Business Class cabin the toilet was occupied so I waited in the aisle because I know flight United flight attendants don't like people waiting in their galley. With a hand motion the flight attendant told me to move back another few inches. Breakfast was served 1.5 hours before landing. The fasten seatbelt sign had been on for five hours straight and passengers were told to prepare for landing. The plane was still at 36000 feet and there was still 40 minutes before landing. Within one minute the flight attendant was moving my seat to the landing position and said "your not paying attention." It doesn't take 40 minutes to prepare for a smooth landing. If you are looking for a pilot that says I'll be turning the fasten seatbelt sign on soon for landing so if you need to use the restroom now would be a good time to do this don't pick this airline.