United Airlines

2 weeks ago my husband and I went to New Zealand. For years we travelled with Air Canada or Air New Zealand and this last time we made a big mistake and decided to fly with United. We prolonged our arrival to Auckland by a few good hours but we would have co-oped with these extra hours had it not been for the awful time on the flight to and from Auckland. There is no room for peoples legs. This is a very long flight and airlines need to consider peoples health. The food was awful. Cold and not edible. The flight attendants beyond rude. I was shocked when 2 of them who could not decide if the liquid in the pots was tea or coffee simply removed the lids and put their noses in. When we got to Sydney Australia we embarked on an Air New Zealand flight to Auckland. What a huge difference. All of the sudden we could stretch our legs. The food was edible and the flight attendants were courteous. Going back home to Canada the experience repeated itself. We flew Air New Zealand to Sydney and everything was good and then hell repeated itself when we had to embark Untied from Sydney to Canada. My husband and I decided that never again will we fly United.

Terrible experience flying UA from SFO to IAD. Very poor customer service all along the continuum. First my return seat assignment was changed from an aisle to middle seat without my knowledge (no one would correct the error by phone) then there was a 5 hour delay leaving SFO. Upon arrival at IAD we found our luggage had been loaded on a different plane that would not arrive at Dulles for another hour. Because of the 5-hour delay it was almost midnight at this point. The next day we had to go in search of our own luggage at the "lost luggage" distribution center. United Customer service staff was of no help. Talk about the unfriendly skies.

Cheap cheap cheap. Golly how expensive would it be to let people watch the TV news on an all-day plane ride or allow 'free' Wi-Fi which is free everywhere else in the western world? A few snacks anything? Had a lovely cheerful flight attendant between San Francisco to Newark but all the airline nickel-and-diming takes all the fun out of what used to be half the fun: getting there-or back. It's as though they hate their passengers and make the trips as miserable as possible seats too narrow for a normal rear end aisles two skeletons could not pass in no place to put your legs if you have two seats that recline an inch and a half charges for even a small bag everything. Back to cars and trains or staying home I think it is just too exhausting and annoying and expensive to fly anymore.

My wife and I flew business/first class on United Airlines from Maui to Denver with a plane change in LAX. Our flight on 2/5/2015 from Maui to LAX was UA417 an ancient 757-200. We paid a total of $4924.40 for two round trip tickets. Flight 417 was more like riding an old dusty city bus. Keeping in mind that we were in first class we were offered only a small bag of potato chips. That was it. We were told that there were no more snacks and we could have only one bag of chips. The flight attendants mainly sat in their jump seats the whole time just chatting or snoozing. The purser was pretty snotty when asked any questions. We had the old style seats that didn't recline much. And beyond our belief on the ongoing flight from LAX to DEN we had lay-flat beds. For a flight lasting less than two hours. We sure could have used those lay-flat beds for the over-ocean portion. We've avoided United for several years now and from now on will continue to avoid them.

Recently flew from Sydney to the US on United and a bunch of internal flights within US and returning home on United. Read a lot of negative reviews about United before I travelled so was a bit sceptical about the whole experience. I'm an average meat and three veg type of guy if I pay a beer price I don't expect to get Champagne service. Who does? I was more than happy with the service provided given the fares I paid. I recall only once one of the internal flights was delayed and it really wasn't a big deal. I would definitely fly with United again. I really think some people need to get a grip they want silver service for bargain basement prices. You get what you pay for and I was more than happy with United. No hesitation to fly with them again.

Travel from Newark to BOM direct and back Delhi to Newark direct. Paid for extra leg room but didn't feel much different. Food leaving Newark was good. On way back from India it was terrible. The veg breakfast was not edible. On return at Newark they could not unload checked bags for over two hours. Those with connections missed them. No apologies were made or compensation provided. In the future will prefer any other airline to United and are considering canceling our United credit card. Worst airline in business today.

Flying UA in F (oxymoron alert) from ORD to NRT. Our 13-hour flight was delayed for three hours after we had boarded because of radio issues. About 30 minutes into the wait they opened up the main door and with temps outside around zero the F cabin quickly became a freezer. I could actually see the breath of the pax in 4A. The cabin itself was tired and dirty with tissues stuck between my seat and the wall. The toilet rubbish bin overflowed about halfway through the flight and was never emptied. The toilet seat was filthy by the end of the flight. WiFi was broken. On the bright side the amenity kit comes with a United-branded ballpoint pen and comb. The food apart from a cold but well-cooked tenderloin steak was largely inedible. The “sausage” that came with the dry crusty omelette was a hard brown puck of mystery meat. Food in ANA Y is far better. There was no wine list because there were only four mediocre wines and some cheap sparkling in 375ml bottles. Service was not rude for the most part but below economy standards on any Asian carrier. I had to wait 10 minutes to get a cup of dishwater coffee. When the woman seated next to me asked what the squid sushi was the FA replied (with a smile to be fair) “Don't ask me I don't make it.”The shoulder harness that F pax are required to wear on takeoff and landing was extremely uncomfortable. When I remarked on this (politely and with a smile) to the FA while putting mine on she patronizingly replied “We can endure anything for a few minutes Mr. Johnson.”Will never ever fly United long-haul again.

I have flown United my whole life. It had been ten years since I had flown. This last week we flew from the mid west to the pacific coast using nothing but United. It's natural to have delays from weather related issues but We didn't have any to worry about. What has completely destroyed my desire to fly anywhere again is the complete lack of planning customer service and treatment from all the personnel we had contact with. Our delays service and vacation was substandard because we chose this airline. I will not recommend this airline to anyone.

Overall based on a round-trip flight between IAD and SFO I would give United 0 stars. On the outbound leg there was a medical emergency on-board and the United flight crew was totally unprepared to handle the situation. If a medical kit was on-board it wasn't made available to the medical personnel who tried to provide assistance and it took 15 minutes for the Flight attendant to bring a wet towel to help cool the patient down. Our return flight was delayed by almost 5 hours with not even "we apologize" for the delay from United. Then our bags were placed on a different flight that didn't arrive until 1 hours after our flight and the bags didn't show up at the airport until 4 hours after we landed. Again no apologies from United. then we got numerous texts from United about the status of our bags. One even claimed the bags arrived at IAD 2 hours before we did. Most of the customer support folks at the Baggage Claim customer support were surly and not the kind of people who should be working in customer support.

Up at 3 am for a 6 am flight from Buffalo to Miami with stop in Newark. Buffalo to Newark bathrooms on plane out of order. They were to tell us before we boarded but did not. Arrive Newark 8 minutes late. First ones off aircraft onto shuttle at terminal "A" to terminal "C". Race through airport no time for bathroom stop arrive gate to be told they sold our seats. They had to know we were on the flight because they had our luggage. Very angry workers directed me to service desk where they booked us on a flight 12 hours later to Miami where we had to pay for another hotel for a night because the car rental company that we booked through was closed. The plane was still at the gate while we were making other arrangements. I am a frequent flyer and will now utilize another airline.