United Airlines

My husband and daughter had nothing but troubles with their recent flights. Part of their flight home (a 50 min flight from Chicago to Green Bay) was cancelled with no alternatives. They ended up having to rent a car to get home in time for the next day of work and school. United did not offer any compensation for the cancelled flight nor the car rental. Their customer service lacked immensely and the communication on the flight cancellation was obsolete. We will never fly with United again!

I've been a Mileage Plus member and a United frequent flyer since 1995. The programme can offer outstanding benefits if your travel needs match their network. I recently flew LHR to EZE via IAH. And this was fairly typical of my travels in recent years. I booked an itinerary in economy class and upgraded using miles and a cash fee. All flights were upgraded to business first well in advance of my departure. All flights offer lie flat seating. Sleeping for several hours on long haul sectors comes easily. Service is most often generous food is not luxurious but is well presented tasty and enjoyable. Particularly the fish dishes which are my first choice. Drinks are plentiful I love the cheese course rounded off with an ice cream sundae served to order. Followed by a liqueur and coffee. During UA958 from ORD to LHR on the morning of Sept 18th I awoke to discover that my passport had fallen from my pocket and was rested in an impossible to reach location beneath the structure of my seat. I requested some assistance from a flight attendant in the galley hoping that this might be offered after landing. The professional concerned simply picked up a flashlight and a large serving fork. The flight attendant lay flat on the floor and successfully retrieved my passport for me. All done with a smile and a great attitude. While criticisms often aired in forums such as this sometimes come with fair justification. On a good day and certainly with increasing frequency I find the level of service on board United Airlines to be improved and sometimes outstanding. I am a 1K and million mile flyer. I am confident that I will continue to be. There are some lovely people in the friendly skies!

UA635 LAS to LA 15 Sept 2014. UA 306 LAX to BWI 15 Sept. The worst thing that has happened is United merging with Continental. Having been a million mile flyer on Continental I find the flight schedules on United a total mess. Always a hub connection whether it's Chicago Denver Houston Cleveland LA or San Francisco always inconvenient and time consuming. Boarding process is archaic Southwest can unload reload and leave in the time it takes United Passengers to Board. Always delays and excuses. Give me Southwest any day no Mickey Mouse seat charges baggage charges have a decent amount of non stop flights plus at least you get peanuts more than I can say I get from United's unhappy flight attendants.

Very dissatisfied! Today I had a flight from Charleston to Phoenix with a one hour lay over in Houston. Very little time to switch terminals but scheduled by United. While waiting I learned the Charleston flight was delayed by 30 minutes. Told by flight attendant that this is due to one crew member coming late to the flight causing the delay. Now I have 30 min to get to flight which will not happen and have to stay night in Houston. United has reserved flight at 07.30 next morning. Problem: Parking has been prepaid on my vehicle only until my arrival time. My luggage is already in Phoenix as it left on earlier flight. No reservations in Houston for stay. No meal arrangements. I will refuse to travel with United in the future. Just a note. United has offered meal vouchers and hotel.

Travel agent persuaded me to buy economy plus seat tickets at £960 per person for travel on 22nd August 2014. The seats for outward journey LHR-Washington was 19G and E which was fine but on return journey our seats were 27 G and H These seats are just like any normal cheap economy seats. As usual the leg room felt the same as cheap economy seat the space between two aisle seats was the same. Trolley kept hitting passengers. The food was of poor quality on both legs. The seat were sold by their agent claiming that the Economy Plus class is just as good as Premium class of other airlines and few hundred pounds cheaper.

As a Platinum customer I fly a lot with United and it is amazing how bad United has become over the last 5 years. Not only did they delay today's departure for a little bit of rain in DC and called it a thunderstorm but they also let our connection leave without us for our honeymoon. I am less frustrated when it is a business trip as I always expect that United does not make its connections. Last year I did not have a single flight on time and missed 6 flights. The business class had very uncomfortable seats the staff made the same announcement every 20 minutes for about 2 hours that we would be a little bit late. Then they made another announcement that someone would be waiting with information for us in Munich. All we were told at Munich airport was to go to the Lufthansa Service Center. The service agent sen us immediately to the departure gate but did not let the airplane know that there were multiple customers coming. So the plane left 5 minutes before we arrived at the gate after a wild goose chase through Munich airport. After flying for years and being vegetarian I usually bring my own food as I am over the monotonous and tasteless food they serve but today I flew business and I wanted some champagne and a meal. It is always the same and the quality of the food has gone downhill and the dessert has also not changed in the last 5 years. The purser came and apologized in person big deal however she did not have any information for those that got stranded in Munich.What about their new security video between images with kangaroos and people sitting in seats on the beach you get completely lost in their new bizarre security video. As an educator I can guarantee that not 1/3 of people have afterwards a clue of what was said because this looks more like a reality TV series or a bad infomercial. I have been to Africa Peru and Europe on three long flights and the movies between these directions do not change. In the last 6 weeks I have seen almost all of what is worth seeing so that's why I gave the Entertainment 1 star. All in all stay away from United flying with United is no fun anymore the individual customer does not make any difference to United.

6012 IAH to LIT non-stop flight due to leave IAH at 12.50 pm cancelled. Reason given was bad weather in Little Rock area. No bad weather in area so that was a bogus excuse. Re-routed to Chicago into LIT. Missed connecting flight in Chicago. Finally caught flight to LIT at 8.30 pm. Upon arrival at LIT could not get bags which had come in on an earlier flight. Terrible service and nobody involved seemed to care.

The first leg of my trip from Buffalo NY Washington D.C. (IAD-Dulles) was three hours late departing. Weather was fine. September 12 2014. They didn't have a plane? Why sell tickets for "ghost flight". My return flight from Washington D.C. (IAD-Dulles) was Sept. 15 2014. Supposed to depart 8.15 am arrive in Buffalo NY 9.35 am. At 7.45 am they text me with a flight delay of 30 minutes. At 8 am they announce that the flight is cancelled because of no crew. Another ghost flight. Go to Customer service where they tell me they can get me home at 11 pm that night which is 9 hours later. I say no. They can put me on US Aiways but I have to go to Reagan National airport. I have no way of getting there so they put me on a shuttle. My checked luggage (which I had checked in at United) ends up in Norfolk VA. I fly on the 4 pm flight from Reagan airport on US Airways to Buffalo NY and get home at 5 pm. I will never fly United again. I have used them for over five years for my flights to D.C. where my son and grandchildren live. The plane was dirty and noisy. The US Airways plane was at least a jet and it was clean and staff were professional.

CCS-IAH-MIA and back Business class. Never have I flown another airline with this kind of awful service small airplanes and old smelly seats pretty uncomfortable for business class. Rude attendants was quite bossy boarding is odd you have a business boarding pass and start wondering how many people fit in that section of the plane before they allow you to board. I have a feeling they inherited the bad service from Continental. One thing is sure no one in his right mind after flying any European Asian or Latin American airline like me will surely never set foot on United's planes again.

LAS-ORD-AMS. I try to like United but the delays have become too much. Initially booked LAS-IAD and onward SN connection to BRU. Aircraft change on LAS-IAD led to being bumped onto LAS-ORD-IAD-BRU. Unworkable as ORD layover was only 50 minutes and my parents on separate ticket weren't bumped. Ultimately accepted change to LAS-ORD-AMS on UA metal but with upgrade to E+ for trouble which was appreciated. Tight layover of 75 minutes in ORD. Morning LAS-ORD flight delayed 60 minutes despite good weather across the country. UA agent offered next day's flight if we missed our connection I had to push hard and literally read out each flight number on alternative LH LX and UA flights. Agent was in the end helpful in taking my instructions protecting us on LH flight from ORD-FRA-AMS if flight was missed. Stress remained high; paid for Wifi on ORD to monitor situation. Arrival gate repeatedly changed adding to stress of possible connection success. All the while ORD-AMS flight delayed 40 minutes yet never appeared on UA website or advised by crew throughout LAS-ORD flight. Frantic disembarkment of flight and did not learn of delay until arrived at gate. Set aside improving its operation UA could avoid stress and hassle of employees and pax if it could at least learn how to communicate situations and update flight status's. Seatmate had experienced same mess the day before but unfortunately did have to wait 24 hours for the next UA flight to AMS. ORD-AMS an hour late though ironically great news for us. The infamous and ancient B763 Ghetto Bird window covered in sticky goo but led to free apology wine from FA after I called attention to it and personally cleaned it. Announcements in Dutch noticed and appreciated. Crew notably pleasant. Baggage made connection which was merciful. Food markedly worse than AC and European carriers. Delays are too routine however and with the watering down of MP program I have already actively booked away from US carriers when flying to Europe on next two flights both from the States and Canada. Return on AC B772 was on time and more comfortable all around - food IFE seat.