United Airlines

Up at 3 am for a 6 am flight from Buffalo to Miami with stop in Newark. Buffalo to Newark bathrooms on plane out of order. They were to tell us before we boarded but did not. Arrive Newark 8 minutes late. First ones off aircraft onto shuttle at terminal "A" to terminal "C". Race through airport no time for bathroom stop arrive gate to be told they sold our seats. They had to know we were on the flight because they had our luggage. Very angry workers directed me to service desk where they booked us on a flight 12 hours later to Miami where we had to pay for another hotel for a night because the car rental company that we booked through was closed. The plane was still at the gate while we were making other arrangements. I am a frequent flyer and will now utilize another airline.

SJU-EWR-FRA. First leg in the Economy Plus seat located next to a toilet with a broken door that would not close by itself - very annoying. Inhospitable apathetic crew. No greetings no smiles robotic service. EWR departure 2 hours late. No apologies just stating the fact. Old cramped seats filthy toilets nasty food no complimentary alcoholic beverages unfriendly incompetent under-trained crew with same "we do not care" attitude on EWR-FRA leg. Why they call themselves "flying the friendly skies" is still a mystery to me! In general if United domestic service is bad its transatlantic one is just appalling. I wonder how they manage to compete with other airlines and still sell their tickets since there are so many choices now. I would never recommend this airline to anyone!

SFO-HND/NRT-SFO in First. The outbound flight was so not First Class. The crew never addressed anyone by name-I think there were 6 of us and when my aisle mate had trouble finding the chest belt the FA motioned and pointed rather than walking to the seat to assist. The dinner was OK but there was no style in its presentation-or of any of the meal. The crew was present when necessary but had no real interaction with any passengers that I observed. The breakfast was insipid. Again poorly presented eggs lukewarm and the potato patty was soggy and blah as was the some-kind-of sausage patty. All in all it was a simply so far off the "First Class" moniker that I arrived feeling nothing but annoyance. The return from Narita was much better. United still lacks any sense of presentation or style but the crew was friendly present and engaged. The meals were both better than those on the inbound more tasty and hot but still far off the mark that is achieved by other airlines not only in First but even in Business. I used miles but had I paid the full freight I would have been furious at what was delivered. I will give UA credit for its hard product. The seat is comfortable and has plenty of storage area and the IFE is good.

From the moment we tried to check in at the Spokane Airport until our return from Costa Rica a week later we felt like we were just a major inconvenience to the entire Airline. At check in the staff member rolled her eyes while informing us we were in the wrong line and it went downhill from there. No smiles no greetings no nothing - flight crew were grumpy and detached. When I asked what was on their food menu for purchase another roll of the eyes and was informed it was in the book in front of me. Leaving the plane you could almost hear the flight crew heave a sigh of relief the flight was over and they were rid of us the entire plane load. We were pried into our seats with a shoe horn and never in all my travels have I felt so claustrophobic - the 3 hour leg of the trip was almost unbearable to sit through. No leg room small seating and the person ahead of me nearly had his head in my lap when reclining. Given a choice this would be an airline choice of last resort.

I recently flew from Indiana to Kansas City with a connection in Chicago. My flight from IN to Chicago was delayed by two hours causing me to miss my connection and stay another night. The staff at the ticket counter were very rude and not helpful at all. The next day my flight from Chicago to KS was delayed again because of another plane coming late. Two and a half hours later we finally take off. All the staff can say is sorry for the delay. Needless to say I will never fly with United again.

Chicago to St. Louis round-trip. All flights were on time with friendly service. Midday in Chicago I cleared security in 10 minutes. Mobile boarding pass is very helpful. Boarding was quick and easy. Flight operated by Shuttle America E-170. The plane was very comfortable with lots of legroom in standard economy. I am 6' and had no problem. Return was equally as easy. St. Louis security very quick. This flight was operated by Trans State ERJ- 145. It was fine for the hour flight but anything longer would have been unpleasant. Narrow seats and aisle less legroom low ceiling seats falling apart very loud engines and lots of turbulence. Flight attendant very nice. Arrived 20 minutes early. The cost was definitely worth it over driving or amtrak given the punctuality. No inflight entertainment was offered on either flight which is fine for such short flights. I arrived an hour be fore both flights but could have got there much later. I recommend United and usually don't have issues with them and plan to fly them again in the future.

AUS-IAH-LGA in F. First segment on a new E175 in Economy Plus. Actually really surprised at the comfort of the seat despite all the negative press about the new Slimline product. Of course this flight was only about 30 minutes but for a regional hop not bad at all. Continuing segment was on A319 in F. Seat was moderately comfortable but pitch was lacking and by the end of this 3 hour flight I was definitely eager to deplane. Service was attentive and professional however and drinks were consistently refilled. Food could have been better but what else is new. Overall I was pleased with this journey and despite being loyal to AA would consider UA again if traveling to one of their hub cities.

Recently flew from Boston to San Francisco on a 757. First at the check in where Star Alliance Gold Passengers have to pay for an extra bag. Then to the lounge - dirty and too full. Then onboard - crew so grumpy and super senior rude crew. Very limited service and no smiles at all. Crew just wanted to get their job done so they could chat amongst themselves at the back of the Y class cabin. Honestly I dread flying this airline - UA has to be the worst airline in the Star Alliance. SQ TG NH TK please teach them how to serve their customers better!

Flew IAH-DEN-IAH on A320 last week and we had the Personal Entertainment Option (Beta). I guess after Beta unfortunately we have to pay for that too. Both flights on time and nothing to complain about.

I have been a loyal UA Mileage Plus customer since 1984. On my last flight from FLL to SFO (Flight 1645 on 2/1/2015) I was not admitted into the FLL Lounge - despite me having presented a very valid UA Club Pass which I received last week in relation to my new Chase MP Explorer Visa Card. Even the remark that I travel on First Class did nothing. The lady in the lounge claimed that the United Passes I got from Chase were falsified! They were not as UA customer service later confirmed. The flight itself was a horrible experience: None of very old blue leather seats in First Class reclined. There were no foot-rest (which is standard even in many Economy Classes around the world - for example on Turkish Airlines). The United First Class Seat was at least 30 years old with a sealed armrest ashtray. The food was horrible and cold and a stewardess did not know the difference between white wine and champagne. The Video system on my seat had no audio. The much touted "Wi-Fi” did not work - I could not connect. I conveyed to UAL that they should not use such equipment on long-haul flights. The flight in First (which really was not a First Class experience at all) cost me 50.000 Miles. I will frequent other airlines from now on.