United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4263 reviews
3/10
3 star Skytrax Rating
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1/10

United Airlines customer review

(United States)

Flight from Houston to SLC on 2/1/2014 a family of six including a 6 year old 4 year old and twin 2 year olds. When we checked in at the gate the gentleman at the gate was very short and rude and bluntly stated that we had not reserved our seating online as required when actually we had several months in advance. He took our tickets and forced us to stand by and wait for everyone else to board the plane every time we tried to ask him any questions he completely ignored and avoided us. After everyone else was on board he shoved some tickets at us and sent us on the plane with 4 small kids and 2 car seats. We were scattered throughout the plane. Fortunately the staff on the plane were accommodating enough to rearrange seating a little in order to get my husband or I as close as possible to our kids but we were still very separated. We also found out that several other families were separated on the plane as well. The entire flight was very stressful and unnerving and after this experience I will never fly with United again based on the treatment of the man at the gate. I would not recommend United Airlines to any families as none of our flights were accommodating to young families with kids and car seats as most airlines are.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Singapore)

DEN-LHR on Christmas Eve. No food service for 50% of Economy class cabin as crew claimed that ground staff forgot to load enough food for all passengers in this class due to "holiday mood". When complained to crew they said it is unfortunate and can send letter to head office if dis-satisfied with service. Last time to fly with UA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

United Airlines customer review

(United States)

Newark to Hong Kong in Economy Plus. The flight left early and arrived late which made for a 16.5 hour flight. It was a very smooth flight and the fasten seatbelt sign was turned off 2 hours after take-off. I asked for a glass of red wine and was told that United began charging $7.99 a glass on flights across the Pacific Ocean on Jan 1 2014. No hot towels were provided. The meal came with plastic tableware. The individual in-flight entertainment worked well on the 777-200. 2 hours before landing there were a couple of bumps and the fasten seatbelt sign was on for the remaining 2 hours of the flight. On a 16 hour flight it is nice to use the toilet to freshen up before landing. No toothbrush or socks were provided. I purchased the more expensive W ticket because I had an upgrade but the business/first section was full two weeks before departure.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(France)

I took United from Paris to Washington DC and then from DC to Richmond VA. The first flight was ok despite no communication or service from the crew. The second flight has one hour delay so far. Not very happy about flying with United. I won't recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

United Airlines customer review

(United States)

We flew from Newark to Panama City Panama. Flight arrived 30 mins late at 11pm. The flight was OK except for no entertainment as the paying entertainment was not worth it. No free food even that had to be paid for - we didn't. Pilots were pretty uncommunicative and the cabin crew indifferent. The seats are real torture too narrow hard and poor legroom combine to make 5 hours feel like forever!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(United Kingdom)

ORD-FLL on 18 January. Paid for upgrade to 1st class as a birthday treat! Very helpful staff at ORD to assist with check-in. As a Star Alliance Gold with A3 following security checks I was able to use the Club Lounge facilities. Being morning items for a continental type breakfast were available. The lounge was however very busy. The flight boarded on time and departed 30 minutes late due to airport operational issues at FLL. (out of the control of UA) Orders for breakfast were taken prior to departure (2 choices) and delivered in a friendly way while en-route. The aircraft B737-800 appeared new the cabin was clean and comfortable. In spite of the late departure the flight arrived in FLL around 5 minutes late.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

Flew Denver to Tokyo Flight left 2 hrs. late (mech) so we missed our connecting flight arrived 9 hrs late. On the way back they changed our seats at boarding and put us next to the bathroom got to hear the toilet flush and the door slam for 10 hours I'll never fly United again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

United Airlines customer review

(United States)

IAD to DEN. Economy class on a 757. On time for departure and arrival quite good service from attendants. Aircraft sported outdated overhead CRT for in flight entertainment and my audio jack didn't work correctly. Also no wifi or power outlets. Seats comfy but a little small. Had to pay 9 dollars for a large snack which is too much frankly. Fine for the low fare I got but not much else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

We flew to Geneva from ABQ on 1/16 - 1/26. Flight UA5176 UA907 UA975Y UA783Y. To start we had a 5 hr delay and our party of 6 had to be split up and re-routed to reach our overseas destination (this was not due to weather). United offered us a measly 7$ credit that was only usable in one airport for food. It didn't even cover a meal. When we finally were on our way there were further delays (once again not weather) and upon arrival our party was split and we had to pt double to take the shuttle separately to our hotel. Very frustrating trip with United!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

I purchased first class tickets hoping to make the experience a little better it didn't help. The food on the flight is horrible. You get a snack box which consists of a couple of crackers some cheese spread a fig cookie and some kind of cranberry bar. That is not first class service to me. To make matters worse my bags were lost. It would have taken them two hours to drive it to me instead they had to fly it back then ship it to the correct place. This took about 24 hours when it should have taken 2. To make matters even worse on the flight home my bags didn't make it again. I was told they got put on the later flight. I won't be flying United anymore.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no