United Airlines

MUC-EWR in Economy Plus. The EC cabin was probably less than half full which made things more comfortable but that didn't seem to affect the overall poor service. Most flight attendants perfunctory with their work (with one exception) and attitudes were poor. Food given to us as if we were a million-man army and the quality continues to decline. Few water runs. On the upside the movie selection was excellent but I have never seen a worse cabin crew ever.

On July 1 2014 my family and I were traveling to the Cayman Islands flight was cancelled 1 hr prior to our departure time due to bad weather in Houston. They tried to reschedule our flight for two days later we could not go two days later we had to return to work in a certain amount of time. Once we were on a flight that day the flight attendant reported to us that there was no bad weather and had no idea why our flight was cancelled. We were then sent to Houston airport where they got us on a flight to fly into Miami where our next flight could not leave until the next morning so we spent the night on the floor at the Miami airport. The experience to our destination was horrible flying United and their express flights. Once we were returning home on United they did not tell us we did not have to pay for our luggage again and let us pay again Once again the flight was unpleasant. Once we arrived into Houston our flight home was delayed again the experience with United Airlines was horrible and the flight attendants were very unfriendly. I will never fly United again.

I flew United 148 Newark to Geneva economy July 8. After reading other reviews I was prepared to expect less but was pleasantly surprised. The stewards and stewardesses were prompt with service and very friendly. Seat-back inflight entertainment provided me with many options to kill the 7.5 hour flight. The meal was good for an airplane meal and they were generous with drinks making numerous coffee/soda/water runs. The flight wasn't full and I was able to actually sleep on an international flight which made me happy since I had no one sitting next to me. We left Newark on time and arrived in Geneva on time. They got me there safely and cheerfully. What else can I ask for?

Like many people I flew United because of the great service I used to receive when Continental was still around. After the merger United seems to actually try to become the worst airline in United States history! On my last 4 trips United was responsible for 6 flights. Out of the 6 5 had major issues. The first trip had two legs. The first flight was delayed 1.5 hrs because the pilots couldn't show up on time. That caused me to miss my connecting flight by 3 minutes. Because the connecting flight was missed they booked me on the next flight (after an hour wait in the Customer Service line at O'Hare). Well the next flight was delayed nearly 3 hours - 1.5 of which was on the tarmac! On the return trip I checked in to my LAX-ORD flight only to find out my seat had been canceled. After arguing with the ticket counter agent that I indeed paid to be on the flight they finally called their reservations department. They in turn told me that I cancelled the flight. After more arguing they finally conceded that my seat may have been "accidentally canceled" by the ORD customer service. Finally on my last connection from ORD-ATW I sat around for over 5 hours because the aircraft that was supposed to take the route was late coming in. Really? It's Chicago O'Hare airport United's biggest hub! They couldn't pull another ERJ-145 into service? I could have driven to ATW and back (probably should have) in the amount of time I waited for the delayed aircraft. Despite having been a loyal Continental customer for over a decade I will not be flying United again in my lifetime.

The wife and I purchased a last minute Vegas package deal in June through Priceline. We got a non-stop round trip flight with United. We have flown with them before and never had any problems. Unfortunately there was a death in the family and we had to change our departure date. I was not sure if we were locked into our package itinerary and would have to buy new tickets to get home so I called United's Customer Service. I advised them of our situation and the need to go home. There staff told me not to worry and assured me they would get us back in time for the funeral. They arranged a non-stop flight for us to get home with no extra fees. There courteous and swift service was greatly appreciated.

Flew from SLC to DFW with my two toddlers. Our first flight from SLC-Houston was delayed about 40 minutes which gave me 20 minutes to get on my flight in Houston to DFW. I gate checked my stroller so I could use it to get from one flight to the next. After our flight I waited for the stroller and it never came. A baggage worker approached me and told me that he couldn't bring my stroller up because it had a white tag when it needed the pink tag. I told him that I needed to get to a flight that was leaving in 20 minutes. He was nice and offered to get the stroller onto my next flight. I trusted he would and ran to our next flight dragging my two screaming kids with me. We barely made it before it took off. When we landed in DFW I again waited at the gate for my stroller. It never came. I again dragged my two toddlers across the airport to baggage claim. The stroller still wasn't there. I eventually found the stroller without anyone's help. I will not fly United again.

Our flight from Anchorage was to depart around 8.35 or so but delayed 2 hours due to electrical issues. Repairs made and flight was smooth and safe. But this put many people into flux because of missed connections. Houston airport was a total mess with people milling around and scrambling for standby options. We had a package of frozen fish we did not care to lose. We would approach the podiums for standby only to be advised the flight was already overbooked. On top of that many flights did not have a crew on the ground and had to await arrival on yet another messed up flight. I feel for the employees. Some were very nice and helpful but many but totally burned out and fighting with each other. This is a nasty situation and I encourage another airline at the moment.

On the way to our destination they wouldn't accommodate my family (5) since we missed our connecting flight due to a delay on their part. It took us over 24 hours to reach the east coast which normally takes 6 hours flying. On the way back they gave away my paid for ticket that I purchased 2 months in advanced to someone who bought it 2 hours before. They re-booked me on the same flight with my family and only to find out once I boarded it was double booked. They also misplaced our luggage and left it in Newark New Jersey when we live in California.

United's poor handling of airline operations and poor customer service led to two cancelled flights and nine hour in the airport on June 30 (ending on July 1 at 3.30am) for my originally scheduled flight #518 from Chicago ORD to Portland OR (PDX). After arriving 3 hours late into ORD on a flight from Munich because of an unscheduled stop in Boston to change pilots I arrived to find flight #518 from ORD to PDX delayed because of a maintenance issue. After three delays two gate changes and three hours the flight was cancelled. I was reassigned to Flight #627 scheduled to depart at 8.25pm. If my original flight had left on time I would have missed the weather delay that started at about 7pm and lasted for an hour or so. The weather delay did mess things up and flights were diverted to wait for the weather to pass. Our incoming plane was diverted to Rockford IL for a ground stop and then never made it to Chicago. We had 7 official delays several noted only after the original delay deadline had passed and then the delay was only another 30 to 45 minutes so not much time to go get food etc. We had 3 gate changes during the process the last of which brought us back to the gate where our plane for Flight #518 was still sitting still with its mechanical problems. Our inbound aircraft never made it no alternative aircraft could be brought to the gate even though there was an alternate aircraft available and the flight crew timed out at just before 2am when they cancelled the flight. They offered a hotel voucher but the closest hotel was 20 miles away. After 26 hours travelling the last nine being at ORD I left for a hotel I had to pay for an hour away in downtown Chicago. Very poor customer service.

Worst travel experience ever. Travelling with two young kids not given seats together on flights from YVR to IAH and IAH to Tampa even after calling Customer Service before the flight. Flight to IAH was late resulting in missing connection to Tampa. Had to stay in IAH for 6 hours with two kids and Customer Service did not appear to care or want to help. UA has the worst customer service and do not listen to their customers.