United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4825 reviews
3/10
3 star Skytrax Rating
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3/10

United Airlines customer review

(Brazil)

SFO-IAH B767-300. Seat broken not inclining. No advise at check-in that would allow a change before upgrade list to be activated. Lounge as a nice view but nothing to eat and bar is paid. Went to Singapore Airlines one. Much better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

MAN to EWR RT BusinessFirst. I have been a loyal CO customer for about 20 years and have tried so hard to like the new United but my patience has definitely worn out. The service inboard is simply too hit or miss and increasingly miss. The FA's treat passengers like a necessary evil to be served minimally and with zero smiles or grace. The service is functional at best and once completed the FAs hide behind the curtain. Worst still their planes are already showing signs of ageing - on the outbound flight my moms seat reclined minimally and then jammed so she had to spend the rest of the flight bolt upright (she refused to switch with me). Notably the same seat was still broken 10 days later when she took the same flight home on clearly the same plane. Crew were indifferent to the seat problem. BA and Delta both have far more dependably good service and UA has simply stopped trying. I did a DL Gold status match for 2015 so will ditch UA after all these years. Shame but they just don't deserve my business anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

This was my first and last time flying with United. I am a frequent Delta and Southwest traveler and was beyond disappointed with my experience on United. Our second flight was cancelled and it took someone over 15 minutes to inform us of this cancellation-additionally I was not notified via their app about this cancellation. It was 10am and they claimed they had no way to get us home that day unless we spent $80 to take a shuttle to another airport and then took two more flights from there. They then charged us three times for our bags. Overall (not including the two extra bag charges) this cost us an additional $180 and they refused to pay for a cent. I will never fly this airline again. Also as a side note as we spent the entire day in the airport we noticed that they overbooked every single flight some flights were overbooked by more than 10 people! Terrible airline-poor customer service and extra fees for everything (snacks bags television etc.)
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

United Airlines customer review

(Brazil)

IAH-GIG-B767/400. In the morning on United Airlines on-line check-in I could see that Aircraft would not be a 777 but a 767. At night on departure mess was absolute. Seats had been re-marked separating couples etc.. Departure was delayed 2 hours due to Cargo issues resulting of Aircraft change (which was NOT unexpected). Late 1h45 mn at arrival in Rio. No Amenities pouch (why?). Unacceptable food for International Business class: Ugly and dry. Overcooked. IFE was the same as 2 months before. How ? Seat remains flat and comfortable. FA's tried their best but passengers were upset.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

On our way back from Cancun we had a stopover in Houston. The flight from Cancun was delayed 1.5 hrs leaving us under 40 minutes to go through customs re-check our bags and get to a different gate in another terminal. We did not make our connecting flight. Along the way there were no helpful attendants and no actions taken to give us even a fighting chance to get to our gate. They attendants on the plane had no information about gates connecting flights or any other helpful info. We missed our connecting flight to New York. We kept getting sporadic ever- changing alert texts from United. Sometimes the flight was delayed by 2 hours and then reverted back to half an hour. We did not received a comped hotel and had to spend additional money staying the night at Houston. We were re-booked onto a flight the next day at 10.21 am. We arrived at the airport approximately two hours before the flight. Tthe flight was delayed 54 minutes and would now be departing at 11.15am. Shortly after we were told that the flight was delayed for 2.5 hours departing at 12.45pm. Having been up and at the airport since early morning we were famished. We decided to use the restrooms and grab a quick bite to eat as we had a 4-5 hour flight ahead of us. In that extremely brief time the flight time was reverted to 11 am. We received the notification at 10.30. After the flight was delayed 2.5 hours we made the rational decision to eat something in the meanwhile. Does United expect that it's customers not get up from their seats to relieve themselves get a drink of water or a quick bite to eat after having waited at the airport for so long? We missed our connecting flight again due to incompetence and poor customer service. We immediately went to an agent where we again received attitude and condescending lectures. I travel back and forth from the United States just to Canada alone at least 7x (round trip) a year. We recommend you stay away from this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

United Airlines customer review

(Sweden)

Dallas - New York - Stockholm. I have previously promised to never fly United again after a couple of extremely poor flight and customer care experiences. Now I end up on two United flights once again because that seemed to be the only option. This time the experience was slightly better. The staff is still a bit grumpy the entertainment system is below average the food is among the worst I have had in the air and the check-in processes are a bit strange. Nevertheless I ended up coming home on time without being too frustrated!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Norway)

Flying now United Airlines round the world starting from Europe. Never again on a UA flight unless it is the last choice. They started me on a feeder flight from Oslo to Frankfurt only to tell me that they pushed me 24 hours on their flight to Chicago because they simply cancelled the flight that day. I did not accept and got across with Air Canada but ended in Toronto rather than USA. Had 5 internal flights in the US scheduled time seems an approximate time not a target for UA. I boarded in Washington on UA803 via Japan with same flight number going to Singapore. After boarding we sat excess 15 hours in the plane awaiting for UA to finish their maintenance. Arrived Tokyo only about 40 minutes late but was told too late to board the 803 flight to Singapore. On arrival I had a good 30 minutes and only hand luggage. Tough luck same flight number means 2 different airplanes on the two legs and no margin to be late crossing the Pacific. 6 hours waiting with shifting to Haneda. Business class and Star Alliance Gold card means nothing to UA's level of service. Never UA again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

United Airlines customer review

(United States)

I flew from San Francisco to Managua and the overall value and service was typical for United. United has the worst food and in-flight entertainment in the industry. The flight attendants want to serve you food immediately after the flight begins so they can chatter in the forward and rear galleys of the airplane. Low fat potato chips and cookies are not a snack they are the lowest cost food options that you can offer your customers. United Airlines overall is of the worst carriers for inflight services in the airline industry. I was in Business/First and they wanted me to pay for both the internet and DirectTV why don't you just consider me a customer that hates your airlines and that will avoid you at all costs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

United Airlines customer review

(United Kingdom)

Newark to Fort Lauderdale on 13th January 2015. Flight on time and aircraft clean. Decent seats with good legroom in premium economy. What lets them down in the complete disinterest and discourtesy of their staff from check in and throughout the journey. No smiles no interaction no welcome on boarding just generally no customer interaction at all. I am a silver member and frequent flier with BA and their staff are far far superior in terms of customer interaction at all points in the journey. Overall not a bad airline at all they just don't live up to their logo "Fly the friendly skies".
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

United Airlines customer review

(Brazil)

SFO-SEA-SFO. A320 + B737/900. Late on departure in both cases. On time at arrival in both cases. No frills. Check- in smooth and as an alliance gold no baggage cost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no