United Airlines

I've never actually been embarrassed to be seen travelling business class before. I met a colleague at the airport and I was wearing the same clothes for the past 2 days (they cancelled my flight and didn't return my luggage- later found out that they had reinstated the flight but didn't tell me). In front of us both I was told by a flight agent that the flight United had booked me on was full-they didn't even book the other flight! Now my rescheduled flight is delayed another 4 hours.

Overbooked flights planes grounded for maintenance issues replacement aircraft with fewer seats. My flight out of Houston quickly fell apart as the original plane was both over-booked and grounded for maintenance issues. While waiting to find out if there were enough seats for everyone stragglers who had been bumped off previous flights were given seats over those who were actually assigned to the flight. Overall a very poorly executed attempt at damage control.

I flew United from KIAD to DXB in economy and really liked it. I wasn't very optimistic about the airline when I read reviews on it but United surprised me with how good they were. The ticket was the cheapest I could find. I have flown on several different airlines and United served me one of the best meals I have ever had on a plane. The seats were big and comfortable since United has a good seat configuration. United uses a 3-3-3 seat configuration unlike many airlines that uses a 3-4-3 configuration on their Boeing 777's. The flight attendants were nice and helpful. The inflight entertainment was good with a lot of the latest movies and TV shows that kept me occupied the entire flight. I would recommend this airline to anyone.

LAX to MEL on new 787-9 Dreamliner. This is the world's longest 787 route at around 15 hours so I would not even had considered flying United if they were using their old 747 with no IFE. This flight was excellent to the point I was wondering if I was actually flying United. I was in economy plus (which is not premium economy) but the extra legroom for a small surcharge really makes a big difference for such a long flight. The plane was brand new with excellent Panasonic IFE with very clear screen USB and power at every seat Wi-Fi which worked well for the entire trip good food and polite service. This was the best United flight I have ever taken and really feel they have a competitive product on this route (competing with QF A380). The only negative would be that you have to depart from the hideous terminal 7 at LAX. The return flight arrives at TBT to clear customs so think it would be much improved experience if UA international flights could depart from TBT as well.

Had over 3 hour delay for a flight from Chicago to San Diego. After a 1 1/3 hours they finally boarded the passengers and just as the last people were getting on they reassigned the flight crew. Had to wait another hour before a new crew showed up. Another delay because they need more fuel them once we were ready to go we had to delay again because we had to get a new flight attendant because one of them had been on for too long. Complete mismanagement by United.

Travelled SYD-LAX-LAS and GCM-IAH-LAX-MEL and found the airline to be well above average. Whilst some of the aircraft are a little older the LAX-MEL leg was on the 787-8 and we were upgraded to premium economy (economy plus) for that leg - possibly the most comfortable flight I have ever been on. Flight attendants were typically very cheerful and despite the large amount of legs no complications with baggage. Food was fine entertainment on the long-haul flights was pretty good. In any respect they performed much above my expectations and don't deserve a lot of the bad rap they get on this site.

I flew from Paris to St Louis (MO) transit at Newark 3 hours flight delay from Newark to St Louis and 4 hours flight delay on the return flight from Newark to Paris. Reasons for delay: aircraft/crew not available plane maintenance etc. Food quantity absurd compared to other airlines. Avoid this airline even if it offers attractive prices it is not worth it.

I flew to New Orleans from Toronto on Air Canada in business class on a cramped and ancient CRA jet which was very substandard compared to what it used to be and returned on United via Newark on a 320 Airbus which was surprisingly comfortable and superior to AC in every department and for nearly half the price than Air Canada charged for the outgoing trip. I will favour United over Air Canada in the future.

Flight 839 Los Angeles to Sydney 4th April 2015. Departed LA near enough on time flight uneventful until approx 3/4 hr before landing. We were informed by the Captain that because of bad weather we were to be diverted to Brisbane. In Brisbane we were told to stay on the plane until further notice. With only minutes to spare before the cut off time for Pilots and Crew expired we approached the runway for our return to Sydney. We only got half way when the Captain announced we were not going to take off as their time had expired. We were taken off the plane and told to wait until a new crew could be found. Almost 12 hrs later and a frustrating lack of information we were told that finally they had a crew but no pilot then we had a pilot but due to administration problems we could not leave. After a 15hr flight and 12 hrs sitting in an Airport we were all tired and at the end of our resolve. We finally arrived in Sydney with a loud applause from all of us passengers 27 hrs later.

I have taken several flights with United in the last 2 months (DEN-BOS-ORD-PHL-DEN and DEN-IAH). The online reviews are fairly awful but I have had overall decent to good experiences. All flights have arrived on time and early on a few occasions. Inflight service was overall good with smiling crews. Ground crews have also been reasonable good overall. I have found crews not based in EWR are in general a lot nicer. Inflight Internet worked well overall.