United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4263 reviews
3/10
3 star Skytrax Rating
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6/10

United Airlines customer review

(United Kingdom)

LHR-IAH-GUA. Prebooked upgrade 3 wks before travel. Check in easy with assistance from staff. Flight left on time and arrived on time in Houston. Flight attendants were friendly and the food was pretty average. You pay for your own alcohol which I don't have a problem with but theirs is expensive. Entertainment selection ok. Prem econ seats offer nothing more than extra legroom about 4" but was worth it on long haul. Nothing to complain about there and using Houston for transit we were impressed with the speedy immigration channels which took much of the hassle out of using the States. IAH-GUA also on time and again a typical short flight with nothing special but nothing to complain about.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

United Airlines customer review

(Australia)

LAX-JFK and return. Never flew United previously so after reading many reviews had lowered my expectations. I thought it was pretty good. I paid extra for more legroom which was well worth the money. Cabin crew came through the cabin regularly offering water or juice on the JFK-LAX leg in particular. The seats are more comfortable than Qantas economy and likewise the entertainment was a bit better also. My biggest complaint is the amount of luggage/baggage United allow passengers to drag onto the plane. If you are Group 5 (aisle seats) and the last to board all the bins are full of people's stuff from seats away! Even a pre-boarding offer to check wheelie bags for free due to a full flight was met with disinterest. It really is one area needing tightening up.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

United Airlines customer review

(United States)

Traveling out of New Orleans Louis Armstrong airport for business around 2 pm on 3/5/14. Baggage check was totally disorganized. I was directed to a kiosk by one of the agents then waited 15 minutes after I had checked the bag electronically for someone to come and tag it. When an agent showed up to tag the bag they were clearly not in a hurry. Then my flight was delayed. Maybe there's no rush at check in because United flights are late so often.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Austria)

Washington to San Diego and San Francisco to Washington. Old planes not enough overhead storage for the amount of cabin luggage they allow people to lug in. One stewardess had a shouting discussion about the oncoming superbowl from the front of the plane to row 39. No free food on a 5 hour flight no drinks except water and fruit juices of doubtful quality. Online entertainment is a joke! Never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

United Airlines customer review

(United States)

I used to like flying United but the last couple of trips have really make me think about other airlines. I had to fly to Honolulu in January to take care of my mom for 2 weeks. They canceled my departing flight. My flight from Houston was delayed 2 hours and there was no personal TV on the flight. Flying home it was the same. I had to return to Honolulu in Feb. The flight to and from had no personal TV. I am not a savy personal and do not have I- pads or any personal electronics (and there were many other people like me on the plane) so using Wi-Fi did us no good. Sitting on the plan for 8 hrs plus with no entertainment really did not go over well.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

May 27 through June 10 2014. The customer service for this airline really needs to be greatly improved. I book my flights in advance so I can have what I want and schedule what I am doing when I get there. So to have my flights canceled and rebooked for a flight that doesn't even come close to when my connecting flight leaves the airport is a bit stupid. Now I have to have a longer flight just to get where I want to go by flying in the opposite direction of where I want to go. To top it all off I wasn't even notified of the change. Now I have to change my plans so I can accommodate the airlines wishes. Next time I think I will book with another company that I have had no problems with.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

United Airlines customer review

(United States)

LAS-LAX-RNO. One way trip at the last moment due to family matters. Had enough miles in the bank to make this work. The schedule was perfect albeit a change of planes in LAX but only a short layover. Took off from Vegas a few minutes late. A short flight from LAS to LAX and the flight attendants passed by twice with beverage service. The plane was comfortable the flight good and we were in LAX before I knew it. Connecting flight from LAX to RNO was fine. Another short jaunt and again the attendants made two beverage stops. I brought my own food on to the plane so I was good. I know problems can arise that are out of our control but maybe I am one of the lucky one's. United has always done right by me. I know if I board a plane with a smile and say hello I will get that right back. I don't always expect the flight crew to be lavishing over me in economy by any means. A smile on either end goes a long ways. I have done many short and long hauls with United over the years and only once did I have an issue. United has treated me well and has my business.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

I've been a United 1K member for 2 years 7 year Platinum member on Continental prior to the merger of the two airlines. I fly over 100k miles a year on business and used to enjoy flying however over the past 3 years United has been a nightmare to fly and do business with! Loyalty means nothing customer service is non-existent and upgrades uncommon. Schedules are terrible with multiple connections expensive tickets and they're flying more and more excruciatingly uncomfortable regional planes! Been flying a different airline starting this year since they offered elite status for flying a few thousand miles during a certain timeline so far so good!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

United Airlines customer review

(Canada)

Hong Kong to Newark on March 1. Flight crew was tired and cranky with bad attitudes across the board. One in- flight announcement was literally a snide "buckle your seat belt it's bumpy". Where other airlines turn a galley into a quasi-lounge area during such a long flight (15 hours) we were told there was to be no loitering around the galley or toilet areas. I will avoid this airline as much as possible in future. The only positives were the entertainment system and that the flight was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Canada)

Just arrived at my hotel after a horrendous 24-hour trip from Montreal to Honolulu. The missed connection and re- routing through LAX was bad enough but I guess winter weather is a reality. What is not acceptable is this new DirecTV-United deal for in-flight "entertainment". Now in addition to having to pay extra for a poor sandwich wrap they've got the gall to make you cough up extra to watch a movie. I object to paying for what is standard on other airlines. They take your money $1000-2000 and then expect you to pay for a movie - or even a flight map. Of course they'll say it's only $6-8 for DirecTV and provides access to many TV channels as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no