United Airlines

✅ Verified Review | Miami to San Francisco. Never have I experienced such delays for no apparent reason other than the flight was late to begin with - they boarded us two hrs late, as soon as the prior flight de boarded. Bathrooms filthy, no beverage service, other than warm water. After boarding they notified us that we would be sitting in the plane for another two hours. Not a full flight so we found some seats to stretch out in, as soon as I got comfortable in my new seat I was informed that I had to relocate to my original cell of torture - again, for no apparent reason. The attendant begrudgingly gave me warm water as if! Suffice it to say, I will avoid flying this airline at all costs.

✅ Verified Review | We booked to travel from Cincinnati to Chicago at 7:30AM to catch our international flight at 1:03 PM. United Airlines delayed the flight due to some maintenance issue and when we asked them to transfer our reservation for the next flight or book us with some other airline they said nothing is available for the time we wanted but when we personally checked for available flights we saw it was available. When we asked them to do it they showed inability and we could not fly with other airlines too bacause this airline wasted the time and we missed our international flight and we lost $860 for it's cancellation and more $3540 amount for new tickets also. It's like we are paying for United Airlines mistake. We were going after 2 years to our country and they simply said sorry for whatever happened.

✅ Verified Review | Total scam! I purchased a basic economy which does not include luggage, but was told if I get a United Airlines credit card, I would get the first bag free. The United Airlines credit card has $95 annual fee, which is high, but if I get priority seating and 1 free bag, it will be worth it. When I check in, none of what they told me is true. Not only that, I could not check in my very small backpack on wheels because basic economy does not allow any carry on that fits in the overhead bin. No matter how much money I was willing to pay extra to keep my very small bag, smaller than airline regulation size bag with me, it was not an option and I had to pay $25 for the first checked bag and $35 for the second checked bag. The sales people push you to get their credit card with $95 annual fee and you get nothing in return - no priority seating and no carry on bag when you purchase basic economy ticket.

✅ Verified Review | Flew San Francisco to Orlando. Two words, never again. I fly very often and I will no longer fly United. As I arrived to the gate the women checking the tickets let me know by her body language that I would not enjoy my flight. She appeared as though she hated her job, was irritated, and completely unwelcoming. Never looked up to take my ticket or anything. Once I scanned my ticket I was told I had to check my bag, there were still about 40 people waiting to board the plane. When asked why I received attitude of "it just does, there is no room on the plane." As I get on the plane I notice empty overhead bins everywhere and as I am walking down I see that a majority of the bags are small personal items. Purses, small backpacks, plastic bags. So basically I had to check my bag because United fails to enforce policy and as well prematurely calls the aircraft "full". The whole point of me traveling light is so that I do not have to check my bag as this is one of the biggest headaches about traveling. I'll tell you I have never had this issue on competing airlines. Judging by the reviews of 3/10 I'd say that is accurate. Moving forward I would rather pay more than have to deal with this unfriendly, unwelcoming, and inconvenient airline.

✅ Verified Review | Chicago to Tokyo Narita. The food was absolutely disgusting the eggs and potatoes were the grossest thing I've ever eaten, then they gave us this so called snack, two buns with a thin slice of meat in it. The seats were so small, besides the nasty disgusting food and tight seats, the flight was on time and smooth. I travel this route four times a years and finally got a chance to complain

✅ Verified Review | San Francisco to Tokyo Narita. SFO lounge closed at international terminal, food was terrible, bag was lost and delivered only a day later despite a direct flight. Terrible service. Every time I use United Airlines I instantly regret it. The ground staff wasn't helpful nor friendly in SFO

✅ Verified Review | Las Vegas to San Francisco. I purchased a last minute flight home to Las Vegas to spend time with family. Because it was so last minute, I was looking for cheap tickets and United had the best deal. I booked a 5:50 AM flight back to San Francisco in order to land and get to work. Having flowing in and out of McCarran International Airport quite frequently on early morning flights, I knew that I should be able to move through things fairly quickly. I arrived at the airport at 5:05 AM. I went to a kiosk to print my boarding pass and was stopped. United Airlines employees told me that I was too late to get on my 5:50 AM flight, and that I would have to wait in the ticketing line to rebook my flight. I kept trying to explain to them that at I still had over forty-five minutes until my flight left and that I wasn't checking any baggage, but they wouldn't listen to me. Instead, they forced me to stand in a ticketing line for 20 minutes by which point it really was too late for me to make the flight. When I got to the counter the woman rebooking me acted as though I was checking my back. When I explained that I wasn't, she got what can only be described as an "oh no" look on her face. Then, she very apologetically explained to me that a mistake had been made, and that I should have been permitted to pass through and get on the flight. Apparently, despite having tried to explain the exact same thing multiple times to the other employees they chose to stop me anyway. I had missed the cut off for passengers trying to check luggage (45 mins) but not for people just trying to print their boarding pass and go straight through to the flight (30 mins). What made it even more frustrating was that I arrived in the terminal at the gate for my first flight before it had even taken off. At that point, I should have been offered some sort of compensation for the wasted time, but United didn't give me anything. I filed an official complaint on the website, but unfortunately I don't have any proof of what actually happened, and so I don't expect that it will be resolved in my favor. I definitely will not be flying them again if I can avoid it.

✅ Verified Review | Grand Rapids to Newark. Worst customer service ever. I will not use United Airlines again.They have nothing good to offer besides a cheap flight. My luggage was destroyed and they said they were not responsible. The ac unit on the entire plane was out, nothing was offered. And on another flight my chair was broken and wouldn't stay in one position. Super uncomfortable ride. I definitely do not recommend.

✅ Verified Review | As someone who attaches a lot of value to reviews that I find online about companies, I feel compelled to share my positive experience with United Airlines. After having read a lot of the previous reviews I expected the worst, but I found a half price multi-city ticket for direct flights from Amsterdam-New York and Washington-Amsterdam with United Airlines, so decided the trip would be worth the money no matter what happened on the flight. In the end there's nothing negative I can think of to mention about my experience with United Airlines. Both flights were on time, the food was great (butternut squash pasta for example) the staff on the plane was very friendly and customer service was helpful and easy to reach. There were enough interesting movies/series on the flight to make the 8 hour flight go by really fast.

✅ Verified Review | The flight from Taipei to Las Vegas via San Francisco was very good! Better than expected. However, dealing with United Airlines customer services is another story. We wanted to cancel our return leg of Las Vegas to San Francisco as the transfer time is too tight and did not want to miss our international flight San Francisco to Taipei. I called customer services and at first they were quite polite on the phone until they told me I had to pay a cancelation fee of US$100. So, I said OK, what if we do not cancel the flight, but just don’t board the plane? They responded by saying I would still have to pay US$100. I asked why? UA will be able to resell the seats and I am not asking for a refund. Then she started being condescending and patronizing. I was outraged by their logic and treatment. How can they call themselves customer services? They did not service this customer!