United Airlines

✅ Trip Verified | Not only was my flight delayed and I wasn’t notified, but then when I got on the plane in Portland bound for Chicago, they told me I would need to gate check my bag and pick it up at my final destination in Omaha. So now I am spending an extra 6 hours in Chicago and when I finally get to Omaha at nearly 11 PM ( originally scheduled to land at 5:09 PM), I need to go to baggage claim. Not happy and I will avoid flying United in the future at all costs!

✅ Trip Verified | Denver to Columbus. Nickeled and dimed, even for a carry-on. Customer support wasn't even interested in hearing it - they just kept spouting that if I had purchased through their site rather than Expedia, then I would have known better. Apparently half their flights don't even include one single carry-on. How on earth is someone supposed to bring clothing??

✅ Trip Verified | Dallas Ft Worth to Denver. The rudest crew and unfriendliest flying experience. I get it, that was an early flight. Eat some chocolate and chug a coffee, no need to be mean or rude when I or any of my other surrounding passengers didn’t do anything to deserve it. Especially when I’m tired and stressed, but still manage every please, thank you, ma’ams and sirs while smiling like I’m a morning person (which I’m not!). If you don’t want to work don’t be here

✅ Trip Verified | Newark to Phoenix. This was the worst airline I’ve ever flown. My husband and I were not seated together I was in row 28 and he was in row 38 with 2 gentlemen of about 7 ft tall. They were father and son basketball players the son with ASU. My husband was bruised on his foot by the lack of room in the seats. The bathrooms were locked for the first hour while the inept crew attended a woman with a seizure probably due to the excessive heat in the cabin. Another woman threw up and there was no cart service for the first half of the trip. When I spoke to the crew about the heat that was so bad most people were spillled over into the aisle as the seats were suffocating. I was told to turn on my air vent which was fully open. Duh! We were instructed to only use the bathroom in our assigned cabin, once they were finally open. The access to the bathroom was obstructed by the stretched out legs of the 7 ft man who should never been moved to the last row where the seat room is mallet due to airline design and lack of reclining seats although the row in front reclines into thenpassengers face

✅ Trip Verified | Washington to Panama. Most horrible airline i’ve ever flown with. 20 minutes of storm means 12 hours of delay. They kept postponing the boarding time so you keep counting the hours down but then they keep adding them up. The resources or explanations are not given to any of the passengers, so we just get told to ‘sit down and relax’ like sitting ducks. While we are all here missing our next transit flights, but they couldnt care less.

Not Verified | Flew Los Angeles to Milan via Newark. What a horrible experience with United Airlines. This so called company is great at taking your money but if there is one bit of an issue, then you have to speak with a supposed customer service that is in the Philippines and all they do is say "sorry, so sorry you have a bad opinion of us". We've been stuck without any clothes or hotel and they basically wash their hands and blame it on the airlines. I used them once before and spent over $15K with them and more of the same. It was my mistake to comeback for a second round of abuse with this so called company.

✅ Trip Verified | Our flight was delayed, then we boarded. After numerous announcements we would be leaving we were asked to reboard. Twice a flight attendant was rude, cart with water and snacks pushed away from me. We were offered a meal voucher which we never got because they took so long to distribute them and when I got close was told we were boarding. After everyone was seated and thought we were finally leaving we were told the plane needed 20 minutes to fuel. An hour later we were told there was another delay because commissary hadn't delivered yet. At that point passengers raised objections to the delay while flight attendants laughed at us. My wife and I were stunned at how unprofessional they handled the situation. We arrived 5.5 hours late in Houston.

Not Verified | We did not leave Melbourne until 1.5 hours after the departure time. Both my Daughter and myself did not mind but were concerned about our connecting flight. We were well treated and looked after on the plane and the staff were exceptional in their service to everyone. On landing we ran through the airport and yes we did miss our connection. At 64 years old its not an experience I wish to have again and not a nice start to our holiday. But this is nothing compared to the ignorant, arrogant and rushed manner that we were treated to all the way back to Australia on the return flight by a crew that treated everyone as if we should sit back say nothing and dont dare interfere with their time. I am not exaggerating their response. Should be ashamed of themselves. Shocking!

Not Verified | Charlotte to Newark. I will never fly United again, been here since 4.30pm to check in for a 6.30pm flight and right now it’s been delayed indefinitely until they can find a crew to come get us? It’s now close to 10pm and no word on when we will be leaving. I have been here for over 5 hours and counting for no reason regarding weather delays. They’ve provided water and snacks but that means nothing to us who have been waiting for hours and paid good money to fly with you.

Not Verified | The flight was frustrating. It left Seattle late and arrived late to Chicago. Connecting flight was cancelled. Teen traveling alone and she received very little help from United employees in finding new flight. New flight booked and then delayed twice as well. Gate assignment kept changing - very rough landing in Chicago as well. They refused to let her carry on her bag and when she finally arrived in Knoxville after a nightmare day of travel and United had lost her bag - left it in Chicago. My daughter felt like she never wants to fly United again!