Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1777 reviews
5/10
3 star Skytrax Rating
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7/10

Turkish Airlines customer review

(United States)

Flew JFK-BOM and return with stopover in IST on my way back. First served a little Turkish Delight (Lokum) which was quite nice. This was followed by drinks and meal. JFK-IST served 2 meals and IST-BOM had one. Leg room for economy was pretty much what I expected. IFE was quite good. New movies shows and free WIFI which was of course slow but worked. They also have USB media so you could just snap your flash drive and it will play the songs / media on it. I have travelled on Cathay Qatar and Emirates and while they do have the USB slot it wouldn't play media but this one did. Staff were courteous and polite. The IST-JFK sector had many vacant seats in Comfort class but they wanted 260 Euros which I didn't got for. Paid less than $900 for the round trip with the stopover so it was a good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Germany)

Istanbul - Munich - Istanbul 10 January 2014. A very comfortable and enjoyable flight both in Business Class. The staff were friendly and helpful. The planes were both Airbus A321. The seats were comfortable with enough space for long legs catering with a lot of different beverages and 3 different meals were delicious. The Entertainment with films and music channels were interesting. Before take off and before landing given hot towels to all business class guests. Value for money is very excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Australia)

Istanbul to London Gatwick 23 February. Very comfortable service. AVOD was quite good for a flight of just over 3 hours and the food was plentiful especially compared to other carriers. Staff were efficient but could perhaps have been more friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Australia)

Tokyo - Istanbul 22 February. A very enjoyable flight. Very tasty food and efficient polite if not particularly friendly service. The AVOD was acceptable but could have had greater choice for a long flight. The plane was well maintained and I enjoyed some nice touches such as a Turkish Delight just after we boarded and hot towels.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Germany)

Flight IKA-IST TK 871 B737-800. Unfriendly staff without greeting the passengers. Theoretically there was a choice of meals but when they reached my row “sorry only beef no more any choice!” Eat it eat it not!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Germany)

HAM-IST-AYT-IST-HAM: Once onboard we were greeted by courteous staff. Before takeoff they served Turkish Delight in economy class which is something never to be seen on any other European airlines. They even arranged my vegetarian meal from business class as it was not loaded. TK serves fresh orange juice and lemonade which is perhaps the best drink I have had on onboard! Meals are always tasty and crew are friendly and helpful although I have to say that Chef-onboard service is absolutely useless. Chef did not even know what the vegetarian meal was on TK flights but thanks to the crew who got me something to eat although it came an hour after the service. The legspace is acceptable and much better than Air Berlin and Lufthansa though one of their aircraft's was so old that I could hold the seat cushion. All in all it was a pleasant experience. How I wish they performed with same service on Non EU routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Austria)

I flew with Turkish in January in C-Class Vienna-Istanbul-Bangkok and Singapore-Istanbul-Vienna. Its true that they offer good amounts of food but the quality was poor on all these sectors. Completely tasteless meals served by flight attendants that did not smile at all and did not understand English. The cabins of the long sectors IST- BKK and SIN-IST were also quite dirty. The most disappointing thing was that the crews on all the sectors were not very friendly. Austrian Airlines also have Do&Co as their caterer but between Austrian and Turkish there is a big difference.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Lithuania)

Flew from Vilnius to Dubai. Plane from Vilnius to Istanbul was great and comfortable yet got very old A330 from Istanbul to Dubai. Service is great price is ok too. Yet I wish they would make at least a few seats for people taller then 180cm. I'm 189cm and I absolutely hate Airbus seats as their head rest is pointing at my shoulders. Either way meal is great pilots look to know what they are doing and overall - pretty satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Denmark)

JNB-IST-WAW 13 and 14th Feb. Flights on time. Metal was A330 and A321 respectively. The long haul was excellent with many food and drink choices. Wines from 4-5 continents ranging from rose champagne red and whites selected from within a wide range just to my taste. FA attendants were frequent and respectful. IFE maybe the best I've seen and easy to operate. Huge monitors. Bed not fully lie flat so I actually turned around and laid my head on the stool and slept better with my legs in slight upward position. Night-kit given was boring and superfluous. Check-in at transit in JNB only possible 3 hours prior to departure. However was allowed through security without boarding cards as to kill time in the SAA-lounges. When the check in lady eventually appeared at transit she was professional and kind and managed even to trace my luggage and give it an additional (needed) label so I could transfer it throughout. The corresponding luggage receipt was smoothly given to me as I entered the stairs boarding the aircraft. The lounge in IST was extended with a huge under-deck 3 days ago and is a world-class positive experience in design space beauty and service provided. IST-WAW on Airbus 321-200. Not business class seat but ordinary economy with tabled middle seat to increase space in the 3x3 configuration. IFE on small ceiling monitors were useless. Staff were alert and kind. As usual for TK one was dressed up pretending to be a cook despite we were only 4 pax in business out of 12 possible. Food very good varied and wide options inc. of individual cheese plates deserts etc. Even champagne was offered on this European flight of a duration of only 2+ hours.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

HEL-IST-TLV 19 Feb. Fog in IST kept us delayed in HEL for 3 hours. Updates from gate agents left much to be desired. 45 minutes circling the foggy airport not a nice feeling but eventually landed safely. Next flight to TLV delayed 4 hours. No gate personnel present until boarding. No amenities offered. HEL-IST A319 with no IFE at all. Crew friendly and nice meal/bar service. Generous with alcohol. IST-TLV A321 with IFE at every seat. Leg room a disaster compared to other TK a/c. Again all female crew friendly nice food. I also noticed that on all 4 flights the aircraft's were never air-conditioned. It meant sitting in a very warm stuffy and crowded plane until they were ready to go. Not a very welcoming environment. All in all good service. Will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes