Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1793 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Turkish Airlines customer review

(United Kingdom)

Chose the airline due to recommendation and price. Went from Gatwick to Kuala Lumpur via Istanbul experienced a long delay on the outward leg at Istanbul but otherwise flights were on time. Staff were very attentive and the food was excellent. When transferring flights at Istanbul on the return leg queues were dreadful requiring us to go through security again - this needs to be sorted out! However would certainly use them again as overall the level of service was extremely high.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(United Kingdom)

BHX-BKK March 24th. Birmingham to Istanbul all OK. Istanbul to BKK awful time to get a drink 1.5 hours time to dinner nearly 3 hours despite them setting the table within 20 minutes of take off. Bar service in view at front of business class showed their lack of attention to detail was asked 3 times what red wine I wanted and had to point at the menu don't think the hostess new difference between white and red as she was looking at all labels! When dinner was served it was very late so I turned it down not asked if I wanted breakfast and was not offered it on waking up. Come on Turkish you tell a good story but in reality. Price was very good which is why I tried Turkish lets see what return from Beijing brings on 10th.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United States)

I think the flight from Houston to Istanbul for one leg of the trip. Another leg from Istanbul to Rome. Another leg Rome to Istanbul back to Houston and I was satisfied with the flight. I took the Houston to Istanbul and Istanbul to Houston before and decided to go again on this airline. The flights left on time and arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(South Africa)

Economy LGW-CPT via IST on 31 March. New 737-900ER plane to IST. Very comfortable spacious with plenty of leg room. Service good special meal arrived as ordered and pleasant. Easy transfer at IST despite being bussed to terminal. Boarding on CPT flight chaotic - started before doors to ramp open so standing around a long time. Flight very full - seats less comfortable than the 737 (older 330) and less leg room. Staff particularly good on this flight - attentive special meal again available for refreshments throughout the flight. Good communication from crew to passengers. Well recommended if you can get a good price to compensate for longer journey time between UK and SA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Germany)

IST-KTM. Flight was delayed 2.5 hours. No staff at the gate to provide information. Onboard the aircraft personal reading lights were either on and flight attendants were not able to switch them off or vv. IFE was only showing the flight information. The AVOD system was working for half an hour only then it crashed and flight attendants neither attempted to reset it nor was any announcement made regarding this. After landing in KTM a single panel with three oxygen masks dropped down the row in front of me. On the bright side: Food was excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Turkish Airlines customer review

(Malaysia)

We boarded a flight from Edin to Istanbul on 23/3/14. The cabin was rather small (seating of 2 and 3) and the air- conditioning was rather warm! Seats can be rather cramped if you are on the plus size. No negative comments about the food though. However Istanbul airport was chaotic. Going through passport control took us a good one hour. The next leg of our flight was Istanbul -Kuala Lumpur on a much bigger plane. Again the food was satisfactory. Service was ok and inflight entertainment featured some of the latest movies. Nevertheless the cabin temperature was a bit warm. We got a good deal on the tickets (1900 pounds for 5 pax) so I guess I shouldn't complain much.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Austria)

All 4 flights reasonably good (Vienna-Male and back via Istanbul) however mostly unfriendly crew and delays of 2 of 4 flights. The delay as such was not too bad but the frustrating thing was that the pilots gave no information at all to the passengers. Imagine a delay of 1 hour and you sit in the plane and get no information about reason/extent of delay despite begging flight attendants for information. Pilots just did not care about passengers hope it is not the culture of Turkish Airlines. And there are two extremes: no announcements with regard to flight delay but otherwise so many announcements of useless information that passengers really got irritated. I'm sure Turkish Airlines is quite high in the ratio of announcement time versus flying time. Would be good if they reduce the announcement to the extent of other airlines. Please announce/talk less to passengers!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Switzerland)

I flew in business class from Zurich to Johannesburg and back via Istanbul with Turkish Airlines. Their business class product for short haul was by far the best business class I have experienced in Europe. The crew were friendly and efficient the seat pitch was good and the food was absolutely great. The lounge in Istanbul is one of the nicest business class lounges I have been in. The long-haul sector to Johannesburg and back was also great. OK the seat and the inflight entertainment and not the most modern but they were well within acceptable bounds. Once again flight crews were friendly and efficient. No problems at any time with ground services. No delays and bags all delivered promptly and in good shape.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Greece)

IST-JIB with return. Both sectors brand new A321 with very good IFE. Food always above standards and plenty of soft drinks (no spirits on these flights). Cabin crew very attentive. The outbound leg arrived 30 minutes early. However the return had a delay of 30 minutes and I had a connection flight to catch (1h 30 min). This is the biggest issue with THY. Ground handling in IST. Although they were informed they did nothing. Long bus ride and then the chaotic security control of IST airport. The only reason that I didn't miss the next flight was a 20 minute delay. As far as it goes for value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United Kingdom)

My husband I are seasoned travellers. We travelled to Kathmandu from the UK via Birmingham and back again with a 3 day stop over in Istanbul. On our journey back we missed our flight due to a faulty flight display system which did not show that the plane was boarding and a public announcement system which did not announce the flight. The staff on the ground were rude discourteous and unhelpful. It took the airport staff to help us. Much needs to be done to improve services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no