Turkish Airlines

✅ Verified Review | Gatwick to Singapore via Istanbul, returning from Bangkok. The outward flight delayed by approximately 30mins due to a problem with a wheel. Most of this time was made up during the flight. Seats on narrow body jet quite comfortable with reasonable recline and seat width. In-flight catering very good for a short flight. Stop at Instanbul not so good mainly because of the long distances in a bus from and too planes. Flight to SIN good with flat bed seats. Cabin crew attentive, but with night flight most passengers selpt for much of the flight. Return from BKK to IST equally good. Flight from IST to LGW similar to outward flight but no vegetarian meal available despite having been ordered. I was surprised by the agrressive manner that this was met by the in-flight chef who appeared to claim it was my fault because I had not ordered a vegetarian meal. The senior cabin crew officer was more understanding and noted my concerns (I had been offered vegetarian food on three of the four legs). Later received an email to tell me that when my original booking had been changed, with the flight being changed by 5 mins, the request had not been updated. At least there was an apology. No entertainment system on this flight 'due to a malfunction'. It is small things such as this that separate the best airlines from the average. Turkish Airlines has many strengths but is not sufficiently consistent to be excellent.

✅ Verified Review | I flew Turkish Airlines from Chicago to Istanbul and back, both flights were good, some delay leaving Chicago. Inflight service was good, flight attendants very pleasant and helpful. I look forward to fly Turkish Airlines again.

✅ Verified Review | I rarely post reviews, but Turkish airlines deserve a fabulous one. I arrived to Antalya through Istanbul from Lebanon, I was grabbing my baggage and one of the staff approched me to tell me that one of my luggage was broken (something i didnt see), he apologized and proposed two options : money back or a new bag. I chose a new one. I had missed my business flight on my way back to Beirut for whatever reason, one of the staff a girl, was rude and said I have to pay again my ticket. But when I explained the situation to the supervisor on that day, he printed out a new business transfer ticket and replaced the missed one. Not to forget the super luxurious lounge in Ataturk airport, just mind-blowing, and the hours passed fast until my second flight. Thank you so much Turkish Airlines.

✅ Verified Review | Los Angeles to Johannesburg return via Istanbul. We had a nightmarish time making our reservation with Turkish Airlines. After reservation was made and tickets were issued, airlines unexpectedly change our flight time, flight date and flight number, and this happened several times. It caused us having to change hotel and other reservations several times, and having to stay at some cities longer (or shorter). Turkish Airlines also did not notify us or the travel agent about the changes. We were lucky enough to find out only because we were making online seat selections They even moved flight #4 in our travel plan earlier than #3, meaning we would arrive in one city, only to find the next flight we were supposed to catch had already left a few days ago. As for the flights themselves, they were ok. Service was ok, a bit inconsistent on some flights. Some planes were older, others are newer. Cabins and bathrooms were clean, seats were comfortable. Food were enjoyable, although quality was a little inconsistent too. In Turkey airports, you do get special privileges for flying with Turkish Airlines Business Class, so that is something to consider if flying to Turkey.

✅ Verified Review | Amsterdam to Istanbul with Turkish Airlines. The 3.5 hour flight was spoiled only by tiny ceiling-mounted TVs and a faulty headphone socket. Seat-back TVs and USB power should be standard on a "premium" airline. The dried-up pasta was not that great either. One of the two rear lavatories was out of order.

✅ Verified Review | We flew with Turkish Airlines from Vienna to Muscat via Istanbul and were very positively surprised. It started already with the greeting from the crew when we entered the plane. It was so nice to see the onboard chef! The planes were new on both flights, staff very friendly and the food super delicious. We arrived on time. The security instruction videos with the funny were very likable. The inflight entertainment was excellent as well, with many movies in various languages.

✅ Verified Review | Manila via Istanbul to Munich . Boarding started 30min later than announced on boarding pass. I asked myself in Istanbul the guy at the gate and got as response that the announced times are merely scheduled times. Seats were okay but nothing special. Strange was the existance of a middle seat in business class on the 777, with zero privacy to the neighbor. Crew was friendly but do not expect refilling of drinks without asking. After dinner you get a bottle of water - if you need more until breakfast you pick it up yourself. Food was good, dessert excellent. Drink selection OK, but I had to beg for alcoholic drinks. Onboard entertainment was very good on the 777, not on the A321. Announcements were kept to a minimum. I would rate the experience below average.

✅ Verified Review | Bodrum to Istanbul. While the ground staff at the Domestic IST CIP terminal are great in reserving front rows or exit seats for their premium Miles&Smiles members, unfortunately, the TGS ground staff in BJV are the opposite. When I asked politely if I could have a window seat towards the front of the cabin I was handed a boarding card with a seat in the last row with a grin. I then asked if I could do a last minute mileage upgrade. Was first told that it was no problem, then the counter agent contacted her supervisor/colleague which first said that there was availability and that she could process my request but then strangely asked for my name, I could hear the whole conversation over the radio. I guess unless you are a local VIP your commercial value is of little importance. Then suddenly a barrage of invalid excuses followed. First she suggested that my fare class did not allow a last minute upgrade, when I pointed out that was untrue, it was unavailabllity bucket class C, which is also untrue according to M&S rules, finally she said there was a problem with their system, a TGS classic, I was handed out a seat in 6A and did not pursue the matter any further as a line began to form behind me. Not that of a big problem for a 50 minute flight but having had worse problems before, I was reminded once more how TK's ground services and customer service attitude on the ground, bar TK Do&Co, is a total mess. The flights to BJV and to IST were excellent in the air. On time, friendly and attentive cabin crew and detailed flight deck announcements. I wish it was good on the ground as it is in the air.

Houston to Paris via Istanbul. First time flying with Turkish Airlines, overall the experience was smooth. Check in line moved along nicely, however the ticket counter agent seemed like she didn't want to be their. Boarded on time and plane left on time but weirdly we arrived 15 minutes late into Istanbul. Inflight entertainment had a good selection of movies and the food was better then some other airlines I have tried. Our connection out of Istanbul to Paris left and arrived on time and all bags arrived. The return was more the same.

✅ Verified Review | In September 2016 I had a horrible experience with Turkish Airlines. My flight (TK-476) was on 17/09 from Ekaterinburg (Russia) to Barcelona via Istanbul. The time of departure was supposed to be at 7.30 - arriving time to Istanbul at 10.15 and the departure to BCN at 14.40 - so having 4.25 hours would be more than enough to change the plane in Istanbul. Unfortunately the Turkish Airlines delayed the flight in Russia for more than 3 hours. I can understand that there might be some technical problems or something but in that case the company is supposed to "think" of its passengers and be more client-oriented which I haven't noticed. The representatives didn't give any explanations regarding the reasons of delay, time of the flight, food, etc. When we finally arrived to Istanbul we still had enough time to catch the plane to BCN (we had 1 hour before the flight) and they could delay the plane for 15-20 min to let us in (I was not the only passenger - we were like 20 people who found themselves in this situation). The only thing they said was "sorry, you have to wait for the next plane" (additional 5 hours of waiting). They ignored us and our questions. After that I asked for food and I was given some sort of a coupon which was possible to use only in some places in food court. The cheapest ones, as I realized later. So the only thing I managed to have using this coupon was a bottle of water. Therefore sitting in Istanbul airport waiting for the plane for 5 hours I had to spend my money on normal food in a normal place. For the information: before that in Russia I was waiting for 3 hours and nobody informed me about breakfast so again I had to spend my money on food there. My advice to Turkish Airlines: teach your employees how to communicate with clients and to be more client-oriented.