Turkish Airlines

✅ Trip Verified | From Addis Ababa to Lyon, flight was delayed on departure and I missed my connection flight. I Stayed around 8 hours in Istanbul airport before catching the next time. I asked for free internet access in order to have my work done but they they said I have to pay for it. They only gave me vouchers for some junk food restaurants. This is the last time I fly with them

✅ Trip Verified | We were upgraded to Business class for free on Istanbul Airport which was an exciting experience with the kids. The seat was spacious, the IFE had thousands of entertainment options. High speed internet for the whole duration of the flight. Meals were top notch and the crew were extremely pleasant with us. Overall an excellent 4 hr flight. Would definitely choose Turkish Airlines for future endeavors

✅ Trip Verified | The cabin staff was friendly and attentive, the food was very good in this flight, tasty and abundant. But the plane was dirty. I usually clean the seats for hygiene, but this time I had to really clean it. Food everywhere, fingers, stains. Quickly solved. But the toilets were really filthy, and imagine on a 17 hours flight. It seems difficult for such a big carrier to maintain standards of cleanliness.

✅ Trip Verified | 7 weeks out from our flight we attempted to make a change to one persons ticket for our family/group of five tickets. At this time changes to the ticket were at no cost. However for more than four weeks we were told that the last leg of the journey was unconfirmed as it was a third party airline. We must deal with them ourselves. This third party airline says it was booked through share agreement with Turkish Airlines and they must confirm. No single phone/call centre operator could help us. Of course as we escalated the issue to become urgent with emails to the head office, they can of course change the ticket, but now the last leg of the journey will cost an additional $1489 AUD with a ticket that already cost us $3,500 return Brisbane to Croatia, via Istanbul return. We could of course cancel and get a return flight home for the same cost as the additional flight price, but they informed us that if we were to cancel the entire flight both outbound and inbound would be cancelled, with no refund. We spoke to the call centre without luck, head office which re-routed to the call centre and also customer service in additional to multiple emails and many supposed 'recorded calls.' There is some language barrier, however I think most errors are also with the customer service systems.

Not Verified | They provided a very affordable and reliable flight. Especially the cabin attendants are at a level that can handle all my stress. It was a very quiet and enjoyable trip.

✅ Trip Verified | At the end of January I wanted to book flights online for the end of April to Turkey in such a way that we first fly from Prague to Istanbul, stay there for a week and then continue to Antalya for another week and then from Antalya back to Prague via Istanbul. But you can't book that online like that, so I called TK customer service and asked how I should book that. The information was that I should book 2 tickets and reserve min 3 hours on the way back for the change in Istanbul. I did as instructed, booked the tickets and also had over 3 hours to change planes, arriving in IST 13:40, departing to PRG 16.45. In the weeks and months that followed, I kept getting text messages from TK saying they were changing the schedule, changing planes, etc. Most of them concerned changes of times because of the time change to daylight saving time, but one concerned the flight from AYT to IST where I was secretly rebooked on a later flight, which I unfortunately did not notice. There remained however still 1 h 45 min for the change, which is well enough. Already on the way to the airport I saw that the flight will be delayed. At the check-in, however, the boarding pass was issued to us also for IST-PRG and the luggage was checked through to PRG. The delay was then according to TK on 1 h 16 min, so quite that is not true, we took a long time to the arrival gate, where we arrived at 16:20. Already on the plane I asked several times how it would work with the connection and the last information was that I should grab the first TK employee at the exit and let him advise me. I did and the TK man at the gate told me to go to the departure gate as quickly as possible. Anyone who knows the new IST airport knows what that means. Nevertheless, we made it to the gate by 16:45 (we are both 68 years old and my last gold medal in the 5000 m run was several decades ago). But of course there was not a soul at the gate. Again I grabbed a TK employee, who referred me to the customer service counter, where of course the obligatory queue was waiting. When I showed the "Pre-sorter" my boarding passes, he told me immediately that no more flight today and I should wait here, so that TK look for a hotel and book new tickets. When it was my turn, the lady looked at my papers only briefly, and explained to me that I had no right to any compensation because I had booked 2 tickets. No one responded to my question about how I should have booked and they referred me to the ticket counter next door, where I had to wait almost 45 minutes for my turn. For 2 tickets to Prague they wanted $700! When I went to book the tickets online, I came up with around $500, but the lady told me she couldn't take that fare and I should book online. With the hotel and cab and dinner this story came me to over 600 € about 200 € more than the whole original booking. Since then I have been arguing with TK, repeating everything I'm sure 10 times already, but all I ever get to hear is the gramophone record: "You were late at the gate and had 2 tickets, we are not to blame". On my question, how I should have booked differently, is consistent just as little addressed as also to the fact that the TK customer service had advised me to do so. I do not know what I did wrong, except that I flew TK!

✅ Trip Verified | Check in fine but The TSA pre check did not show up even though I had provided all the info and confirmed that by phone. Lounge shared star alliance at LAX. Tired, dirty, hot, crowded, did find outdoor space which was a relief. Was there about and hour and a half, saw no one picking up dirty plates, glasses, napkins. Got to gate 15 mins before boarding was to start. Told to “wait here and we’ll make an announcement for boarding. Boarding started 35 mins after scheduled time. No announcements. Eventually an employee said business line up over there. And there’s a long line of people who probably were given different info. Not a huge issue but the bad experience kept getting more irritating. The plane fine, well equipped, very helpful and welcoming staff. But there’s poor info on the website about the seats. Seat map shows 2 seats, an aisle and 2 seats. Seat map of TK website is not accurate, it’s actually one seat, an aisle, two seats, an aisle and one seat. So we were a couple on a 13 hour flight, separated by an aisle and the two seats were offset by approximately 15 inches so we couldn’t even converse across the aisle. Not a fatal flaw but an example of sloppiness. We took off an hour late with no explanation or a “we’re sorry” comment which would have been a nice touch. So trying to balance it out with a real life experience. I’m still answering yes I’d recommend it but be prepared for screwups and if you are two flying together take the middle two business class seats on this equipment.

✅ Trip Verified | First they cancelled my flight 1 week before with no reason. It took me more than a month to finally get the compensation awarded (600€ in refund cheque form). I though it was the end of my horrible experience with TK, but cashing this cheque seems to be almost impossible. Support is available only via web feedback forms, which no one replies to (or they reply by pasting same content all the time). Calling them does not provide any support either.

✅ Trip Verified | I had the worst experience during my last trip. I submitted several feedbacks and made many phone calls without any satisfactory answer. In Jan 2023, I purchased a ticket for a multiple-city trip from April 27 to May 10. Then I had it rearranged to a round trip in March 2023. On April 28, 2023, upon my arrival to IST from LAX, due to delay in my flight, my ticket to AYT was changed. On May3, I wanted check my seats on my return flight and found out that my return trip to LAX was put on hold without my knowledge. I spent 48 hours including 2 trips to THY office at AYT, many phone calls to call center, and submitted several feedbacks. The response to my feedback made absolutely no sense because they were addressing the initial change on my trip I made in March 2023. In addition one of the call center staff told me that the flight is getting full, so I may not get in the same flignt I initially purchased, which created further anxiety. Finally, I ended up paying extra to purchase my return ticket.

✅ Trip Verified | 1 week before my scheduled flight I was sent an email stating my flight from Zanzibar to Istanbul on May 3rd was canceled. This email gave no alternative flights or assistance to get another flight, they said it was canceled. When I called Turkish they stated I could cancel the entire ticket or go home on a different day, not much of a choice. I couldn’t get credit for the second leg, even though they only canceled the second leg. I moved my flight to one day earlier and left my trip on may 2nd causing me to incur charges for the hotel stay for a night I couldn’t use. Day of the flight the flight was delayed over an hour with only a 2 hour connection to my second flight on their airline. I asked if I would miss the connection and they stated I would not and the plane would be held because we would land about 6pm and the flight started boarding at 6:50 pm instead of holding the plane they had an agent get me off the plane as soon as we landed and I thought I was being rushed to my flight, but no they were rushing me to the lounge because they had already booked me on another flight the next day. So I lost another day of my vacation because I had to stay overnight in Istanbul. I also had to get a visa for Istanbul unexpectedly because I had to leave the airport. None of this was explained to me it all just happened. On May 2nd my return flight, we were headed to the airport and our cab driver told us our flight was delayed 2 hours. No email or text form Turkish airlines. We get inside the airport and flight still shows on time, I call Turkish and they said it was on time. Got to the counter and was told by that the flight was in fact delayed 2 hours and we would miss our connection and they knew about it 4 hours prior to me asking. So why weren’t we told because again we are going to miss our connection to their next flight. So I asked to be booked on the flight for the 4th because the flight on the 3rd was canceled (my original flight home). They were not willing to do that all they said they could do was put us on the delayed flight and put me on a later flight to JFK, which now I miss connection from JFK to Florida and I need a hotel in New York. So my friend and I check in same time with same person, but when I get to JFK I have no luggage and she does. They placed my luggage on the flight to Istanbul the next morning. This was not the service they stated I would get.