Turkish Airlines

✅ Trip Verified | On the 5th October they lost my wife's luggage in Manchester but we had arrived in Istanbul. On the morning of the 7th we were due to board a cruise ship so they arranged for the luggage to arrive on a later flight on the 6th. They could not guarantee to deliver the luggage that evening so we travelled to the airport and returned to Istanbul by taxi (30 miles each way) to collect the luggage ourselves. They have refused to pay the £60 taxi cost. Not only that but my wife aged 78 was treated like a criminal by TA's staff being escorted by two men on the secure side of the airport over long distances and told to deal with moving the case herself. The experience took well over 2 hours and involved filling in multiple forms and photocopying her passport. It's clear that they didn't see themselves as doing something wrong. We had been to Istanbul before but will not be visiting again. We will never travel with TA again.

✅ Trip Verified | I flew with Turkish Airlines from Dallas Fort Worth (DFW) to Bamako on Wednesday, December 4, 2024 connecting in Istanbul. My luggage, was checked in, but as of December 9, 2024, I still have not received it. Despite multiple updates indicating the luggage was checked in and transferred in Istanbul (IST) for flight TK550, there has been no communication or resolution. This experience has caused significant inconvenience and frustration. I expected better service and more proactive handling from Turkish Airlines, especially regarding delayed or lost baggage. I hope they improve their customer service and luggage tracking process to avoid situations like this in the future.

✅ Trip Verified | Constant Flight Changes: Since booking my flight, I've endured a ridiculous 13 flight changes! The most frustrating is the leg from Istanbul to Amman. Despite multiple complaints, they keep changing the departure time, bouncing between a reasonable 9:15 am and a completely inconvenient 10:22 pm. This isn't a minor adjustment; it throws any travel plans into complete disarray. Useless Customer Service: They refuse to acknowledge their responsibility to provide accommodation for the extended layover they created, instead telling me to figure it out myself at the airport. Unbelievable! Excessive Baggage Fees: To add insult to injury, their baggage fees are exorbitant ($200). They seem determined to nickel and dime passengers at every turn.

Not Verified | Lost my baggage in the outbound journey, did not contact me or deliver my baggage to my temporary address and returned it to my home address with one baggage still missing after 8 days. The destination airport claims they have sent it, home airport claims they have not received it and I am supposed to call, email and check myself for my baggage. Worst customer service. Expensive tickets. Pretty ordinary meal. No responsibility taken for missed connections even if it’s their fault.

✅ Trip Verified | Various problems in rebooking, over $2k USD not reimbursed, they ignored my seating arrangement that I paid $400 extra for, etc. Cabin crew was not very friendly to me. Food on all the legs were fairly awful. They lost two of my check-in bags on the way back from Athens to SFO. One bag was delivered the next day, and then when the second bag didn't show up, I inquired. They said I didn't check in a second bag. Luckily, I still had my check-in bag ticket and emailed them a copy of it. They claimed that I didn't check in the bag properly and it wasn't on my bag retrieval form. I scanned the bag-retrieval form with both bags listed and emailed it to them. They then claimed that I didn't fill out the paperwork properly. I informed them that the Turkish Airlines agent at SFO filled out the form, I only signed it. It took them another 3 days to deliver my bag to me and then acted like they did me favor. I lost several hours on the phone and email, communicating to them what was happening, they didn't seem to care and just threw the blame on me for losing my bag. Weird airline, wouldn't go through them again, which is a shame since Turkey was on my bucket-list to visit.

✅ Trip Verified | Selected this carrier for their great reputation and shortest journey time yet I was unpleasantly surprised with an unexpected 5hrs delay of flight TK70 at my transit airport in Turkey due to "operational issues". The airport itself has below par facilities for such circumstances and at 12.30 AM it makes the whole journey a truly unforgivable experience. Spending the whole night at the airport with walls being drilled around past midnight is not the way any passenger deserves to pay for. A dry email notification from airlines customer support beginning with "To help you manage your time more efficiently..." without a word of apology is highly inappropriate and utterly useless in a case when all one can do is wrap in a coat and attempt to get some sleep on a chair, while suffering from abdominal pain.. Will select Finnair or Swiss Air for my next journey on the same route and just like Emirates and Dubai, will avoid this flight option in the future. The cabin experience and onboard service cannot make up for this time lapse that is not dictated by adverse weather. Clearly, the airline has Operational Issues they need to improve on managing better.

✅ Trip Verified | I travelled to India in early November 2024 with a family member and traveled back Toronto alone on December 2nd, 2024, so I had a seatmate. I was lucky as I had 2 good seatmates on both return legs and there were some privacy concerns, but once the lights were turned off and we all went to sleep, it was no bother. However, I can see an issue of a female passenger feeling uncomfortable with a male seat mate being a huge issue. The flights themselves were fantastic. The staff are super friendly and extremely polite in the business class cabin. Although the aircrafts may be the older type (B777-300 are my favourites) the seats were still comfortable and the washrooms very spacious. I personally didn't mind the way the seats were configured on this Turkish Airlines flight as i find some to the Herringbone and reverse Herringbone too claustrophobic. The other issue I had was the free wifi for business class customers. When the internet is practically your only source of entertainment, then the "free" wifi, which really is 1GB, can get used up pretty quickly on a 10/11 hr flight watching YouTube videos. The last time I flew Turkish was in 2018 and I don't believe there was any limit on usage. The only other issue I had was the Business class lounge in Istanbul. The Lounge itself is amazing. Great selection of freshly made foods, plenty of drinks, plenty of comfortable seats and clean, however the women that control the sleeping pods and showers seem to be miserable. Both traveling to India and back I wanted to keep fresh (10-11 hours from YYZ to/from IST) but every time I went to the counter they just seamed miserable and cold. That Turkish smile was just not there.

Not Verified | I love the airline but this aircraft flight number TK9 had the old style business class seats where they are not in compartments. You sit right next to someone. it was a 2-3-2 configuration with for 14 hours is uncomfortable. They need to update that plane. The outbound flights and other Turkish flights I have taken are great. That is my only complaint. I love the chefs on board and the meals are fantastic.

✅ Trip Verified | I flew on flight TK1992 on the 26th November from Manchester to Istanbul in business class. The cabin only had a total of four passengers which meant it turned out to be very relaxing. The food was as usual on Turkish Airlines very good but I want make a special mention to the assistant cabin crew manager Nilifer. She was so friendly and very professional. I really hope she is promoted to cabin crew manager very soon. She deserves it.

✅ Trip Verified | Do not book - cheaper does not mean better. This company is inhumane. I booked my tickets from Paris to Lebanon 4 months in advance, and then the war erupted. They did not cancel their tickets throughout the past 2 months of war. They only cancelled the tickets once negotiations of a ceasefire started taking place and all other airlines began flying back to Beirut. Turkish airlines has a partnership with MEA, yet they did not accept to transfer me to another flight going to Beirut. THEY are the ones who should bear the financial damage of such a war, not the everyday poor man who can barely afford a ticket back home. It would have cost them nothing to switch me to a MEA flight (they frequently fly their planes). Yet, all the time spent on the phone with customer service and filling out feedback forms was gone to waste. They keep giving you fake promises that they are going to fix it but they offered me 0 solution. They only accept to reimburse me the price that I paid 4 months ago - which is far cheaper than the current prices. This does not make sense in any way shape or form. If I bought a gold bar 4 months ago I cannot resell it at that day's price - especially if it appreciated in value. This is pure greed and inhumane behaviour. If I could give them negative ratings I would.