Turkish Airlines

✅ Verified Review | Venice to Singapore via Istanbul. Both aircraft were immaculate (6 months old) and featured the latest Turkish onboard hard product. Despite travelling on the NYE night, flights were packed. As an Elite member, I was upgraded to Business class on the Istanbul to Singapore route. Food remains one of the main strenghts of but I have the feeling portions became smaller (maybe it's just me). Cabin crew nice, especially the cabin chief on the A330. The onboard chef looked a bit confused and inexpert though. The new Denon noise-cancellation hedphones supplied are above what competitors offer in Business. Good quality champagne with generous refills. Took off on-time and landed ahead of schedule. Free Wifi, which worked great until 20 minutes before landing in Singapore.

✅ Verified Review | Edinburgh to Cape Town via Istanbul. No segregation of business class and economy customers at gate - economy pushed in ahead of the business class customers. No Amenity bag or flat bed on Edinburgh to Istanbul 4hr 25 mins flight. A 3.5 hour delay on the second leg. The business class lounge staff at the front desk are rude and useless and won't give you information. Nice food and wine in the business class lounge but no comfortable day beds or seats that would allow you to recline in comfort. Istanbul to Cape Town rescheduled but at no point shown as boarding on info screens. At boarding we ended up lumped in with economy passengers again. A330 Istanbul to Cape Town a nice new modern plane, flat bed good, Denon headphones supplied, excellent food and wine (although no top-ups offered), staff seemed in a huff (who would not be at 6.30am when flight was due to leave nearly 4 hours prior) and not quite on it. Reluctant service. Only 1 loo for business class and this behind the closely guarded and curtained staff section – you were told to get back behind the curtain if you entered the cabin crew space.

✅ Verified Review | Kuala Lumpur to Istanbul return. The food on the flight was some of the worst. I find the cabin staff can be quite surly. However, had a truly awful experience with their customer service during the return flight, Istanbul was hit by blizzards the afternoon of the evening return flight which caused chaos with cancellations of all flights from all Istanbul airports, unfortunate, not much one can do about the weather. What is deplorable is the experience I have had with their customer service. Given the situation as one can imagine the ticket sales/changes queue at the airport was astronomical with everyone trying to rearrange travel arrangements. Spoke with a THY staff member who said I could rearrange over the phone. Waiting for half an over on the phone reached a customer service representative who informed me that as the KL to Perth flight was with a partner airline and THY they could not complete the booking and I had to go in person to the THY ticket office. So I went to the other airport in Istanbul at 3am in a taxi in a blizzard. Upon arriving at the ticket sales office they said they emailed the partner airline but that we would have to wait for a confirmation response. No indication of time frames. We waited for an hour then a different staff member told us that there was no need for us to wait at the airport and that in fact there was no need for us to have come in person to the airport to do this and the call staff had misinformed us. After getting a few hours sleep I then spent half the day repeatedly calling Turkish Airlines chasing any updates. Eventually I was told that in fact we were on standby with the other airline which was strange as the other airlines website was showing tickets for sale. After tearing my hair out eventually I spoke directly with the original booking travel agent who changed the booking no problem wish I had done that sooner rather than wasting my time with THY. Unfortunately the same issue has happened again with the rebooked flight tonight being cancelled due to weather and I am now going through the entire process again. No one can or will give me a telephone number for the ticket sales office instead I am told that I have to get a taxi, drive an hour each way if I'm lucky in the snow and repeat the crazy process of telling the ticket sales office in person exactly what I've told the call centre for them to lodge the booking request with the other airline and then wait until who knows when for them to get back. I have repeatedly asked to speak to a more senior management staff at the call centre to resolve the issue to be told there is no one more senior. Considering the trip was bought as one continuous flight how on earth THY cannot resolve this from their end with the partner airline beggars belief and why on earth one has to physically go to the ticket office to do this seems illogical and hugely inconvenient.

✅ Verified Review | Athens to Cape Town via Istanbul. Aircraft were clean but seat pitch was terrible and it was very uncomfortable to sleep. The flight from IST to South Africa was 10hr 15 min and I had very few hours of sleep. On the going flight I had a window seat and it was uncomfortable, on the return flight I selected a row seat to get some sleep but flight attendants knocked my feet with their trolley. Food and drinks were good and IFE was pleasant. One the CPT-IST flight we had a 1 hour delay. Even though service was good I would not recommend. Travelers are choosing them because of their cheap fares.

✅ Verified Review | Istanbul to Doha.. Despite adverse weather conditions in Istanbul our flight departed on schedule which was a relief. The fast track security and passage in to the lounge eases formalities at IST. To my surprise, a very well organized boarding procedure by TGS at the gate with recorded announcements offering priority for passengers needing assistance and premium flyers. The A321 with the recliner business seats and the touchscreen IFE (including the handheld controller) offers good comfort for a flight that is shy of 4-hours. Pre departure drinks offered with a smile by the Flying Chef. The amenity pouch handed out also adequate considering the duration of the flight. The onboard catering of high quality. Service also attentive. On time arrival. Doha airport extremely busy. TK could offer a fast track card for arrival immigration, although I was able to use the business lane with my boarding card, it was quite a chaotic process. Excellent overall experience.

✅ Verified Review | Hong Kong to Berlin Tegel via Istanbul. This was my first time flying Turkish Airlines and I heard positive and negative comments so I'm quite surprised with the good service they provide on both flights. Crews are friendly and are willing to help. The food is excellent too, really special choice of food / desserts, and they provide stainless steel cutlery. One thing is that I had problems with choosing seats in advance online but I did not receive useful response through email. Other than that the ground and flight crews have good attitude.

✅ Verified Review | Gatwick to Singapore via Istanbul, returning from Bangkok. The outward flight delayed by approximately 30mins due to a problem with a wheel. Most of this time was made up during the flight. Seats on narrow body jet quite comfortable with reasonable recline and seat width. In-flight catering very good for a short flight. Stop at Instanbul not so good mainly because of the long distances in a bus from and too planes. Flight to SIN good with flat bed seats. Cabin crew attentive, but with night flight most passengers selpt for much of the flight. Return from BKK to IST equally good. Flight from IST to LGW similar to outward flight but no vegetarian meal available despite having been ordered. I was surprised by the agrressive manner that this was met by the in-flight chef who appeared to claim it was my fault because I had not ordered a vegetarian meal. The senior cabin crew officer was more understanding and noted my concerns (I had been offered vegetarian food on three of the four legs). Later received an email to tell me that when my original booking had been changed, with the flight being changed by 5 mins, the request had not been updated. At least there was an apology. No entertainment system on this flight 'due to a malfunction'. It is small things such as this that separate the best airlines from the average. Turkish Airlines has many strengths but is not sufficiently consistent to be excellent.

✅ Verified Review | I flew Turkish Airlines from Chicago to Istanbul and back, both flights were good, some delay leaving Chicago. Inflight service was good, flight attendants very pleasant and helpful. I look forward to fly Turkish Airlines again.

✅ Verified Review | I rarely post reviews, but Turkish airlines deserve a fabulous one. I arrived to Antalya through Istanbul from Lebanon, I was grabbing my baggage and one of the staff approched me to tell me that one of my luggage was broken (something i didnt see), he apologized and proposed two options : money back or a new bag. I chose a new one. I had missed my business flight on my way back to Beirut for whatever reason, one of the staff a girl, was rude and said I have to pay again my ticket. But when I explained the situation to the supervisor on that day, he printed out a new business transfer ticket and replaced the missed one. Not to forget the super luxurious lounge in Ataturk airport, just mind-blowing, and the hours passed fast until my second flight. Thank you so much Turkish Airlines.

✅ Verified Review | Los Angeles to Johannesburg return via Istanbul. We had a nightmarish time making our reservation with Turkish Airlines. After reservation was made and tickets were issued, airlines unexpectedly change our flight time, flight date and flight number, and this happened several times. It caused us having to change hotel and other reservations several times, and having to stay at some cities longer (or shorter). Turkish Airlines also did not notify us or the travel agent about the changes. We were lucky enough to find out only because we were making online seat selections They even moved flight #4 in our travel plan earlier than #3, meaning we would arrive in one city, only to find the next flight we were supposed to catch had already left a few days ago. As for the flights themselves, they were ok. Service was ok, a bit inconsistent on some flights. Some planes were older, others are newer. Cabins and bathrooms were clean, seats were comfortable. Food were enjoyable, although quality was a little inconsistent too. In Turkey airports, you do get special privileges for flying with Turkish Airlines Business Class, so that is something to consider if flying to Turkey.