Turkish Airlines

✅ Verified Review | Belgrade to Atlanta via Istanbul. Turkish Airlines are highly tentative to needs of its passengers. I had an amazing meal on short flight from Belgrade to Istanbul, then again excellent choice on a long haul from Istanbul to Atlanta. They have wi-fi which is free for business class and very fast. In other airlines this is charged and you have limitations on how much you use, plus not so consistent quality of connection. Seat is very comfortable and spacious, with nice lighting atmosphere. They give out small artificial candle that flickers. Very nice touch to feel like relaxed. I fly a lot for business and they have amazed me yet again.

✅ Verified Review | Atlanta to Thessaloniki via Istanbul. Everything was amazing. The cabin crew of Turkish Airlines was perfect in every aspect of their duties during the whole flights. Always with a smile, gentle and kind people. Never showed their tiredness during those long flights. The pilots did the best job from every take-off to every landing. The price of the tickets was perfect. The meals were so nice. Just the seats in economy class weren't so comfortable for such a long-haul trip, so next time business class for more comfort. Concerning the airport service it was very good at all airports.

✅ Verified Review | Dushanbe to Istanbul. I will never fly Turkish Airlines again. I was scheduled to depart early on Saturday morning. However, due to snow Turkish Airlines decided not to send the plane from Istanbul to Dushanbe. Despite the fact that FlyDubai and Somon Air both managed to get their flights in and out. If that were not bad enough the next time they said they would be flying was 2 days later on Monday. But it is now Monday and they have had the better part of two days to deal with the snow and the weather is crystal clear in Dushanbe. But is the flight coming on time? No. It is delayed 5.5 hours, assuming it arrives at all. That has destroyed the rest of my itinerary. I am going to have to spend the night in Istanbul as a result in the best case scenario. This is not the first time Turkish has screwed up my travel. Because where I live Turkish is one of a handful of airlines that come in and out, I have used them from time to time, but it will certainly be the last. Way to go Turkish, you have not only lost a customer you have actually gained a foe.

✅ Verified Review | Barcelona to Istanbul, and Turkish Airlines rescheduled my flight to Istanbul two times from 3pm to 5pm and then to 7pm. Some days later thay also rescheduled my return flight to Barcelona, from Tuesday night no Wednesday morning. I had to cancel the flights because of these changes and they only gave me back the value of the tickets. I had to pay for the hotel cancellation fee. They gave no explanation for these changes. Unacceptable.

✅ Verified Review | I want to thank the staff from the Information desk in Istanbul Airport. I was flying to New York from Athens on 22 December 2016 and we had a transfer in Istanbul. Unfortunately I forgot my bag with all my money, ID and all the credits cards in the airplane we flew from Athens and I discovered this when we checked in to fly to New York. I was really shocked and fortunately I find staff in Information desk to help and return my bag with everything inside. Without their help I can't go on holiday and I didn't have any money to turn back to Athens. We was really lucky to find this amazing people who were running so quickly to get my bag and helps me to not miss the flight to New York. Turkish Airlines offers safe, great service and the airplane is new.

✅ Verified Review | Manchester to Kiev via Istanbul. Flight crew were very good and pleasant and very helpful. Arrived in Kiev 25 mins late, so missed my connection to my destination. Turkish Airlines said it was due to a passenger not arriving for their flight, so the flight from Istanbul to Kiev was delayed. Got to Kiev and my suitcase wheel has been smashed, new suitcase and good quality. Turkish Airlines refuse to take responsibility, complaint made. On return journey I arrived a the airport in Kiev 5 mins late due to severe weather condition in the area of Ukrainian where I staying. Turkish Airlines refused to all allow me on board and then tried to charge me $500 dollars for a return flight plus a penalty charge of 100 Euros because I was late. I later found out that I was actually bumped of the flight because it was over subscribed so the real reason I was not allowed on the plane, was because they had already sold my seat. I have travelled by plane for over 40 years and never have I had my luggage damaged and never have I missed a flight.

✅ Verified Review | Turkish Airlines offloaded me 50 minutes before takeoff despite having checked-in online. They didn't issue a boarding pass, but sent a check-in acknowledgement with seat and flight details. When I went to get a print of my boarding pass, the lady at the airline counter said boarding had closed an hour in advance. I was traveling only with a small cabin luggage, but Turkish Airlines staff insisted that they were offloading checked baggage because the aircraft was overloaded. I haven't seen boarding gates at Changi Airport close 30 minutes before takeoff, and in my experience of flying I have never been offloaded before. A 10-minute delay due of dearth of cabs on the eve of Chinese New Year left me with big losses (promotional non-refundable fare + onward flights). I wish I had reached a little earlier, but has anyone been offloaded like this before?

✅ Verified Review | Bogota to Rome via Istanbul. We booked the tickets back in early October 2016 for the 5 of us, as part of our once-a-year-trip to Germany. The offers with LH for the direct flight BOG-FRA were not interesting at all. Being a Star Gold Card holder I preferred to travel with a Star Alliance partner, and knowing that TK started to serve BOG in May 2016, I looked for this option, but prices to any German destination were still rather high, so for pure curiosity I went searching the prices for other European destinations. Rome with a very attractive price was the hit, so we decided to fly TK via IST to Italy, staying one night in IST and one night in Rome, before heading on to FRA with a very cheap Alitalia ticket. Bogota to Istanbul has a stop-over in Panama City, and the same flight number back to BOG from IST. So when boarding the plane in BOG we found many passengers originating in Istanbul with Panama as their destination. So the plane was packed on the short flight to Panama, with many passenger leaving the plane in PTY, but not too many passengers boarding to fly to Istanbul. This meant that my wife and myself had a row of 2 seats for ourselves on the way over during this long 13h flight. The service offered by crew was faultless, the food was very good and nicely presented, I would say the best I had in Economy so far. The crew was attentive and willing to help in any case. During the long flight my wife flew into her birthday, and I asked if they can do anything for her. They smiled and promised to arrange a surprise. 20 minutes later they came along with the on-board chef, presenting a cake, nicely prepared with candles and cream saying happy birthday, champagne from Business Class for both of us, and singing happy birthday to her! The plane arrived on time in IST, and we went on the City tour Turkish Airlines offers to their international transfer passengers. This tour is free and takes you to the most important tourist sites in Istanbul, and includes a nice lunch. After the tour ended, the guide stayed in the city with those who were not in a hurry, like us, and took us around some more places. Next morning flight to Rome, with a nicely presented and filling breakfast, better than most Intra-European business class meals on other airlines. Trip back to Colombia in January the same quality on all flights, I was a bit concerned about our luggage due to some comments here about lost baggage, but all arrived safely in BOG. During the 6h layover at Atatürk airport we used the Turkish Airlines lounge. A huge place, nicely decorated, with great F&B options, nice showers and some other gimmicks like electronic driving range, pool table, etc - a very good place to easily spend the time and get a nice rest before the very long flight back to BOG. That flight was totally packed, nevertheless the crew again offered a great service. I cannot complain about lack of friendliness and professionalism. Saying that, however, we were lucky enough to travel back to BOG a week after the snow chaos at Atatürk airport. Things probably would have been different for us if we had travelled some days earlier. Overall we recommend Turkish Airlines.

✅ Verified Review | Toronto to Istanbul. I have recently flown via Turkish Airlines and it was not pleasant experience compare to previous years. I could only say that this North America flight has gone downhill in last few years. The plane seemed aged, seats were not comfy, narrow for 10 hours flight. It could be my luck getting an older plane, and it could be different with newer planes for the same route. Check-in to the flight was a complete mess. Instead of calling with zones or Tier everyone invited to open counters, and it caused huge line ups and mess in the plane. Cabin staff was nice, courteous but not helpful. They lied about foods to people especially who were not a native speaker of Turkish. They passed, drinks and food items over passengers heads to their colleague if they were out on their carts. I felt extremely warm in my seat. Complained about it and the answer was this is the coldest they can get at this altitude for maximum air quality in the cabin. The final part is that 2 of my luggage get lost on this flight, Turkish Airlines cannot locate my luggage, and each representative over the phone tells different location. We are now getting into 72 hours, but no one knows where my luggage is.

✅ Verified Review | Seoul to Istanbul. First time flying with Turkish Airlines and last one. The ticket was very expensive and the flying experience quite bad. Economy class, on the exit row and despite the big leg room, the seats were so uncomfortable (possibly the narrowest I have ever experienced in an 11-hour flight). It was not possible to sleep at all. The seat recline was broken, and my friend's screen (right next to me) was broken too. Reported it to the crew but they did not pay any attention and they did not even try to help.