✅ Trip Verified
| First and last experience with Turkish Airlines. The problems began at check-in, when they refused to check my bag through from AMS over to KLM (I flew Delta from AMS to ATL and then home to TPA). "No problem," I thought, "I will just go through passport control, grab my bag, and check in with KLM again." I chose my own seat, which was great. I prefer a window seat toward the front of the cabin. So everything was going to be great in 9A, flying on Christmas Day to Amsterdam, so it should be quiet and fairly decent for an Economy flight. Upon boarding, the gate agent took my boarding pass and reassigned me to 38A, the literal last row of seating on the plane. I am fuming at this point, as the front of Economy cabin is literally empty. Turkish passengers began complaining so much (this had also happened to them) that the gate agent came onto the plane and said she had to move us to the back to "balance the plane" .. this is the actual explanation that we got. Utterly absurd. Everyone who tried to move to a different seat during the flight was forced to return to their assigned seat, even though the plane was almost empty, and several people were forced to go back and sit with people with whom they were not traveling! Unreal! The cleanliness and hygiene was fine. We got a brown paper bag with a kashar cheese sandwich, a cake, a box of fruit juice, and a small bottle of water. Leg room was appalling, but not out of line with most Economy seats. But the fun had only just begun! Upon arrival in Amsterdam, I went to passport control so I could go to the baggage claim, collect my checked bag, and check-in with Delta (via KLM) .. except at passport control, I was told that I was not allowed to enter the EU because of COVID restrictions! So, I walked up to the transfer section, went through the security check, and then tried to find my gate and someone to help me. Because of THY's refusal to check my bag through to another airline, it was removed from the plane, slung onto the belt, and dumped. Without KLM's help, they would have abandoned my checked bag in AMS with no way for me to reclaim it! Thankfully, a KLM agent was extremely helpful, called Swissport with my THY bag claim ticket number, and got it loaded onto my Delta flight. Without her, I would have lost an expensive suitcase full of expensive winter clothes and all of my souvenirs purchased in Istanbul. Thanks a lot, Turkish Airlines! You really care about your customers. Never again!