Turkish Airlines

Not Verified |   I would not bother with them. Delayed flights multiple times and so we missed our connection which was also with Turkish Airlines. The staff in the airport were horrendous to deal with. I was travelling with a toddler and they tried to get us to pay for the next flight and insisted it was my fault we missed the connecting flight when it was their fault the plane was delayed and got to Istanbul just as the boarding for our next plane started with only 30 minutes to get to the other side of the airport and through security. The refused to provide accommodation or any food vouchers whilst waiting for our new flight. They left us in the airport with more than 24 hours with a two year old. Our family contacted customer service who were also horrendous to deal with. Honestly never experienced the depth of dismissiveness and gaslighting by an airline, especially considering I was travelling with a child and we ended up having to sleep in the airport and now both ill from doing so. Don't bother with them they do not care

Not Verified | On arrival at check in at Gatwick we were informed that on our flight to Istanbul, we could not sit in the exit seats that we had paid for in advance due to our age. However, on our flight from Istanbul to Amman we could sit on the exit seats although our age hadn’t changed. Absolutely ridiculous and furious as we had paid for our seats in good faith. The flight itself was fine as was the food. In our seats were teenagers who would more likely panic if they had to open the exit door. My husband and I are fit and healthy and better equipped to deal with this. Will not be using Turkish Airlines again after the end of this trip.

✅ Trip Verified | I had to take this flight because Turkish Airline has cancelled the flight Cluj-Istanbul (due to bad weather although all the other planes flew to different cities in Europe). After paying a fortune in taxi fares from Cluj to Bucharest, the flight TK 1046 from Bucharest (that supposed to arrive in Istanbul) at the same time as the flight from Cluj took off 35 min late. Because Turkish airline did not close the cancelled flight from Cluj, I could not have the Boarding Pass for my next flight TK 70 from Istanbul to Hong Kong, let alone the Boarding Pass From Hong Kong to Sydney. Due to all these issues and the fact that at Istanbul's Transit Desk were hundreds of other passengers with flights messed up, I could not make the connecting flight to Hong Kong. When I finally managed to arrive in front of a person, I arrogantly had been told that I need to purchase another ticket because "it was my fault I took the flight from Bucharest to Istanbul". Of course I told them I did this in order to make the connecting flight, yet it seems that I was talking to a wall. After 2 hours at that desk (in that time there must have been more than 500 distraught Turkish Airline customers) I bought another ticket, this time with the beloved Qatar Airways. The story is much longer, I had to retrieve my luggage, pay for a Turkish visa, take a bus to SAW airport all on my own time and expense. After many days of sending a request (with all the supporting documents (including an screen shot of the other flights from Cluj that flew very well to all Europe and beyond); a refund from Turkish Airline has not been granted, neither an apology given. In all "it was my fault I took Turkish Airline". No worries, it will never happen again.

Not Verified | I am deeply disappointed with Turkish Airlines customer service. Despite multiple attempts to contact them regarding urgent travel issues, there has been no response. This experience has shattered my trust in the airline's commitment to customer care. A prompt and efficient response is crucial in the travel industry, and Turkish Airlines has failed to meet this basic expectation. This lack of communication has added unnecessary stress to my travel plans. This was the worst customer service that I have had. I strongly advise potential passengers to consider this before choosing Turkish Airlines for their journey.

Not Verified | Took Turkish Airlines for the first time and will never take a second time ever. Multiple change of airline time and date, super last min, with busy daily life you have to deal with these changes multiple times frustrate us so so much. Made a mistake of booking an extra seat and called immediately multiple times only to just hear “sorry but nothing we can do”. I even suggested to pay extra cost on cancelation / Reschedule flight ticket willing to pay / pls help on this honest mistake, no care or kindness to provide any solution. Worse worse experience ever. I imagine it would be tough if I said it last minute but it wasn't even the case. If you want after or pre service care, dont ever take Turkish Airlines.

Not Verified | I tried it on my trip abroad upon the recommendation of my friends. They really provide as good service as they say. I didn't expect this much. I bought it for my return trip as well, let's see if I can get the same service again.

✅ Trip Verified | Istanbul to Montreal on Turkish Airlines. As I connected from a domestic flight I went straight to the TK lounge which offered a wide array of food and beverages with ample seating and relaxation options. Boarding started one hour prior to take-off and, as with all TK flights, was chaotic and lacked proper handling by the gate agents. I was shocked to see that they did not bother to match my passport to my boarding pass. Onboard, the hard product was new and a welcome improvement in terms of privacy and aisle access. However, the seats are quite challenging to get in and out of and would pose a problem for passengers with a larger build. Following take-off we were given a drink menu and told that there would be no food menu and that we would be given an option to choose a main course only. When lunch was served, they simply brought a pre-plated tray with appetizer and dessert and no salad option. Unlike previous experiences on TK, there was no appetizer or dessert trolley and no soup offering. The catering was a significant downgrade from the standard TK had previously established and won accolades for. The food quality and taste was at best OK but drink options were good with champagne on offer. The seat was comfortable and offered lots of storage options but inability to set the foot and back rest to individual settings took some getting used to. IFE had plenty to choose from with the latest movies and music in their library. FA’s were quite attentive and went about their business with calm and poise instead of the frantic running around I had observed on several other flights. The flight took off slightly behind schedule but landed on time. The overall experience was OK but the downgrade in catering was a total disappointment. I would look at other carriers on this route as TK seems to have abandoned its distinguishing practice of top notch catering.

✅ Trip Verified | I took 4 flights on Turkish Airlines in a 10 day span, Miami-Istanbul, Istanbul-Dubai, Dubai-Istanbul and Istanbul-Miami. The only decent flight was the first one from Miami to Istanbul and from there every single flight was a nightmare, from the flights being delayed to the rude people working on these flights. From Istanbul to Miami had a flight attendant that was super rude to the point that I asked him for a water and he wouldn’t even look at me and just walk away, that I had to go back to the place where they have the food and water and I had to ask him in bad way (are you ever going to give me the water I asked you for?). I would never fly again with them. The plane from Istanbul to Dubai and the plane Istanbul to Miami looked outdated and tired inside with the seats looking old and color faded and the entertainment system outdated as well.

Not Verified | I gave up trying Turkish Airlines, every time late departure, miss connecting flights, lost luggage. My daughter took the same route, she also missed her connecting 1st and 2nd flight and also lost luggage. We are visiting Turkey to see several places and we do not have an address here, because of that we had to purchase clothes. We spend extra time for luggage delivery. Turkish Airlines used to bring luggage to the door, now they are using Aras cargo which is not convenient for us.

✅ Trip Verified | Ankara to Istanbul on Turkish Airlines. Checked in using the counter at the entrance to the domestic business lounge. The agent was courteous and efficient. I inquired about catching the earlier flight as mine was already showing a one-hour delay. He put me on standby which eventually came through. On board the business class configuration was the same as European carriers with the seats the same as economy with the middle seat left empty. The seat width and pitch were narrow bordering on uncomfortable. After an on-time departure, we were served a hot breakfast which is a welcome surprise for a 45 minute flight. I opted for coffee instead only to be told they had adjusted their catering and would not serve coffee on domestic flights. Instead, I was offered tea. Whilst it did not matter for such a short flight, I found it absurd that they would not serve coffee but tea. I even pointed out the menu we were given which clearly showed coffee on offer. The flight landed on time and was otherwise uneventful.