Turkish Airlines

✅ Trip Verified | Very poor customer services. On the last flight we were told by ground staff there are not enough meals on board so we wont get any (only in case of leftovers) and we can write a complaint to the airline afterwards. When questioning the crew why we would not get any meal if we have a full price ticket, the board crew reacted very rudely and we received different answers, first as the flight is overbooked and then as we checked in as one of the last passengers (should not matter how many hours before we check as we had a valid full price ticket). At the end we received two meals, but which seemed to be from different passengers who didn't finish or want it, as several items were already missing, and one meal was already opened. However, we did not complain anymore and accepted it. Before landing another crew member came unsolicited to us again and kept arguing with us again in a very rude manner and we should be happy that we received anything and finally she left saying that's not her responsibility. In addition, we were traveling with an infant and did not get offered baby food, while other customers did. When filing a feedback with the airline afterwards, we only got the answer that they investigated but could not find any "meal service irregularities" on the flight and also no improper behavior of crew members (wonder how they investigate that). After some forth and back and only the typical prefabricated customer service answers and even some answers that have nothing to do with my complain (e.g. they said I should have informed the crew members - that was actually my complaint, and in a second answer that I would have to submit a doctors report) not addressing the issue at all, I gave up. It seems nobody is really reading the feedback, they only copy past some generic prefabricated answers. In addition, on the return flight our stroller that we left at the gate was handled without any care. We even saw from the airplane window how the stroller was tossed around while unloading (even ground staff I guess is probably not airline responsibility). The stroller and the basket had scratches all over the place. Even the rain cover that we put over to protect the basket to some extent was destroyed. Not to mention the delays of one hour sitting in the airline waiting for departure with an infant on each of our two flights. Overall, one of the worst flight experiences and one of the most impolite cabin crew. And even booked the more expensive TK ticket, compared to low-cost airlines for example, expecting better service in particular as we were traveling with an infant. But it turned out to be a pretty disappointing experience flying with TK and not any better than a low-cost airline. Not recommend it at all.

✅ Trip Verified | What a wonderful experience with Turkish Airlines! Got to fly their new Business Class on the A350-900, and it was a really comfortable and enjoyable experience. The staff were quite welcoming and warm (though, I must admit, during the flight, it was hard to get their attention, and I don't like using the flight attendant call button). The in-flight entertainment was excellent, lots of choice of movies and music, and there was plenty of space (and privacy) in the new pod to rest as well as work comfortably. The food on TK has consistently been excellent, and this flight was no exception; it was truly a feast on board, with so many courses for the main meal after take off, and a fulfilling breakfast just before landing. A wide variety of options, and a very friendly on-board chef to prepare it for you. The wifi was difficult to connect to on my phone, but worked fine on my laptop (it was free for Business Class and Elite passengers) The cabin was clean and also kept immaculate throughout the flight. The check-in and baggage transfer and delivery on the other end went flawlessly--and the IST lounge was an excellent place to rest during the transit (with lots of food and drink options). I would really recommend Turkish, and the price was quite competitive for flights from Asia to Europe, with good connection times.

✅ Trip Verified | 3 of my 4 flights with Turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard. Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did. I almost missed my 2 connections but I run the whole airport, very bad situation. I cannot recognise this company any more.

Not Verified | I flew on Business class on Turkish Airlines for a roundtrip flight to Bali, Indonesia from Montreal Canada with a connection in Istanbul, turkey. The aircrafts were an Airbus A350 and a Boeing 787 which were nice, spacious and seem in a good condition. The seats had plenty of legroom and space to have a pleasant trip specially on long flights but are similar to other major airlines. One issue about the business class seats is that we can't see from the windows because of the seat conception which is inconvenient for a lot of passengers. The flight attendants were not very service oriented and did not seem very friendly. Usually the crew start to take the meal orders before the plane pushes back but on my last leg they did it once the plane was airborne. The crew from and to Bali legs were a bit better. Some of them don't even ask if we needed something else or a drink during the meal service and they took a very long time take the dishes. I had to ask twice to get my drink and another time later for a coffee which was very long to have it. However the food was tasty and good. The in flying entertainment was also good and had many choices of movies and TV shows. The flights were uneventful but pleasant in general besides the crew with the seat that can be turn into a bed with a big screen tv. Overall Turkish airlines has a good product for long haul fights and delicious food.

✅ Trip Verified | Lisbon to Istanbul in economy. Turkish Airlines has a decent hard product but they are being let down by related infrastructure partners and service providers - boarding times are slow, emails hardly get answered and calls to the hotline rarely get connected. Despite all of that, they are one of the few airlines to have a very modern and extensive IFE system on their narrowbody aircraft, and their outreach is unparalleled because they boast the most destinations and connections of any airline at a price that’s hard to beat. Legroom is fairly generous too, sufficient without being luxurious.

Not Verified | Worst customer service ever. Back and forth emails to and from THY with the same generic message. Customer service transferred to another agent to another agent then the phone hangs up on you. This is all for 2 names on a ticket misspelled. This is to write a public review that both fliers are over 67 years old, one passenger with heart issues, both with hypertension and anxiety will have to go through hell on the waiting line, security check, then finally boarding the flight with issues regarding their names.

Not Verified | With first class tickets, the airline is supposed to provide to/from airport transportation. The website is giving error when trying to set up a pick up from home to airport (yes, the distance is under the limit). We've tried calling their support line, which requires sending an email. We have done this process 4 or 5 times, without anyone being able to help with the issue. There is no real support, and they have not been able to help in any way or provide guidance or support. The worst support experience for airline.

Not Verified | Leaving New York 2 hours late horrible service on the plane. Really hot air conditioning. They don't give you water. Really old airplane. Then arrive too late for my connecting flight and they give you an flight the next day without any commodities. Will never fly this airline again and will pay more to fly with other airlines. Never again. Very uncomfortable seats.

Not Verified | Food: not good. Service: not good. Kid friendly: not at all. No recliners or any seats available for long hauls. Airport was full of people sitting on the floors at Istanbul. No separate counters for family check in as mentioned on their website. Entertainment system poor and didn't work on one flight. It was a night flight so most of the time the kids were sleeping but when they woke up, there was nothing to eat. Even after requesting to serve the food at the start of their service it wasn't done. The kids did not eat a bite on a 9-11 hour flight...both ways. I will never suggest Turkish Airlines to anyone travelling anywhere.

Not Verified | The worst experience ever! I got to know that my flight is a code share with Indigo. This made it a hassle with my business class seat, my check-in experience and I was denied lounge access at the star lounge and had to spend 4 hours in an airport. On my journey to India, the first flight from Amsterdam was delayed leading to me missing my flight, and a long day and delay! No compensation, no hotel accommodation.