Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1668 reviews
5/10
3 star Skytrax Rating
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2/10

"cannot recommend this airline"

(United States)

Trip Verified | Chicago to Skopje via Istanbul. I booked economy class tickets on Turkish Airlines and paid extra for exit row seating. Unfortunately, the airline cancelled the first leg of the trip two weeks before scheduled departure. This meant I would miss my connection to my ultimate destination. I had to leave two days earlier than planned due to the cancellation. It also meant the exit row seat I paid for was no longer available. Normal businesses would refund this extra expense I paid for the exit row seating. After submitting a feedback request, the airline agreed to refund the money, however, six months later I still have not seen a dime of that money despite tens of feedback requests/emails. The airline has delayed, confused, made excuses, claimed no refund was needed, etc. all to try and frustrate me so that I would no longer pursue the refund. I also contacted the consumer protection division of the USDOT, who relayed my complaint to the airline. The airline again agreed to refund the money, but now continues to make unreasonable demands for me to receive the refund. The airline claims they can not refund the credit card used to make the purchase and insist on me providing a copy of my passport and bank account information. Coincidentally, I had a very similar experience on KLM about a month after my Turkish Airline flight. KLM was wonderful. They refunded my credit card within 5 days of the flight. The Turkish Airline flight was a terrible ten-hour flight that was very uncomfortable. I am tall at 6'2, the seat was not fit for a much smaller person. The aircraft was old. The plane had decor of the 70's and 80's and many of the video screens around me were broken, including mine. On the brighter side, the flight crew was pleasant and the food good. Outside of the uncomfortable seat, the flight would have been grand. On the return trip, I did sit in an exit row and can honestly say it was a very pleasant flight. Unfortunately, given my experience with the customer service and refund process, I can not recommend this airline. If anything goes wrong and you expect a refund, you will be frustrated. The airline does not do the right thing. It is worth paying a little more on competitor airlines
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Skopje via Istanbul
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The staff are all rude"

(Philippines)

Not Verified | Cairo to Manila via Istanbul. We came from a long trip in 3 countries and flight going home from Cairo, was Turkish Airlines. Our experience from our tour turned into nightmare when our connecting flight with the same airline going home to Manila left us. We knew our rights as passengers on this case and asserted it, but this airline did not make our 24 hours wait in the airport comfortable. We learned that they cannot issue us e-visa because we were not Shengen or US visa holders, so we understood that we cannot avail their free hotel accomodation in the city plus avail free airport transport. The least they could do to compensate their shortcomings to us is to at least accommodate us in a hotel inside the airport or have us stay in their lounge. Their wifi was limited for only an hour and was not enough for us to communicate with our loved ones, as well as do transactions with our associates in Manila as their shortcomings to us affected many of our business activities and other commitments. With the food, we have to get stub every 5 hours before we can eat. Its a long walk to go there then walk again going to the restaurant. The staff are all rude and does not really care. I wonder why your have "Care Points" with people who does not care.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCairo to Manila via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with this terrible airline"

(Lithuania)

Trip Verified | Denpasar to Vilnius via Istanbul. Ruined my holiday! So i booked my holiday from Vilnius to Bali. I purchased ticket to come back December 9th. I got an email from them, that they will not have flights mid of December and they offered me to fly back home 6 days earlier from my initial date or stay 15 days more from my initial day. They shorten my holiday for 6 days, is that normal? I have planned so many things and i had to cancel, and i also purchase health insurance for all those days, and im not gonna get my money back. Anyways, i will never fly with this terrible airline! I do understand they have a right to change the date, but shorten my long planed holidays for 6 days is insane.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Vilnius via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a very bad service"

(United States)

Trip Verified | We have been using Turkish Airlines for more than 10 years. Flying back and forth from Duabi, US and Istanbul. We have been experiencing a very bad service. Yesterday, my mum's flight was originating from Atlanta to Istanbul then heads to Duabi. They issued for her two tickets from Atlanta. When, she arrived in Istanbul. They changed her gate without Announcing in English. We bought for her one ticket. It was not separate ticket. They didn't handle her and her case.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Dubai via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rude air hostesses"

(United States)

Trip Verified | San Francisco to Lahore via Istanbul. This is the first airline I have flown that has unprofessional and rude air hostesses. I flew with Turkish second time and paid for a bassinet seat $300+ they even didn't provide us the required services and favored another woman who was Turkish. They told us that the seat assigned to my wife is "out of service" and moved my wife to sit with a male which we didn't accept and I sat there instead of my wife which sabotaged our travel. Later, they offered the same "out of service" seat to a Turkish woman. On our second flight, they again forced my wife to sit with a male person for a bassinet seat and we spoke to the staff but they were rude and didn't entertain us. Finally, we didn't avail of the bassinet seat and exchange our seat with a kind person and sit together on a not-bassinet seat. We still have a return flight on January 4, 2020, let see how they treat us. I already filed a case which I know no one will read, I have given feedback a week ago and I never hear back from them. I will suggest staying away from this airline. And I don't want to mention their late flight which was 3 hours late.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Lahore via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Stay away from Turkish Airlines"

(Canada)

Not Verified | Toronto to Tehran via Istanbul. The most disrespectful customer service. I have been a miles and smiles member for many years and I always book my flight business class. This is the second year i have booked to travel with my service dog and it has been 2 month and my file is still pending. When I contacted the customer service department every time they do not give me a right answer and tell me to call back later. On this ticket i have also a flight with Lufthansa and they were to approve my service dog within the first 24 hours and for Turkish Airlines it has been 2 months and they still have not given me an answer. Stay away from Turkish Airlines.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteToronto to Tehran via Istanbul
Date FlownDecember 2018
Value For Money 12345
no
1/10

"never use their terrible service"

(Ukraine)

Trip Verified | Sofia to Zaporizhia via Istanbul. I used Turkish airlines so many times before. I had to buy a flight back from Sofia to Ukraine at around 4PM, I chose the connections and found 2 Turkish airlines flights at 4PM and at 9PM for that day with a stop in Istanbul for more than 12 hours as the shortest. So I decided to call the airlines service and check if they will provide me with the hotel, the woman at the service ensured me that the flight at 4PM won’t provide me with this, cause it’s not a shortest connection, while the one at 9 will do. So i decided to stay at Sofia for longer and come late but with possibility to have a free hotel. When time of the travel came I decided to write to the hotel desk in advance and they told me that I am not eligible for it, cause there is another flight on the next day which is more closer in time and i had to book it. Well in the end I had to stay in Sofia till 9pm instead of 4, arrived to Istanbul at midnight to the new airport which is situated in the middle of nowhere and search for the hotel somewhere myself due to the incompetence of the worker who didn’t check this matter. I wrote several letters to their feedback center in order to complain and get any kind of help to change my tickets for free or get a hotel, but they didn’t help in any way and they said that they checked our conversation and didn’t find any mistake cause their workers are professional. So in the end you can find “how professional their service is in real” and how they are trying to avoid any hotel or other expenses. I would never use their terrible service again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSofia to Zaporizhia via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"excellent experience"

(Greece)

Trip Verified | Athens to Kathmandu return via Istanbul on Boeing 777-300 / A330. The flights were on time except landing and departing from Kathmandu due to air traffic. Even though we had the old business class, it was comfortable with huge legroom and fully lie flat bed. FA's were professional and helpful. In flight entertainment was excellent. The food was top notch again due to Do&Co. All in all, an excellent experience and looking forward to try them again on their new Boeing 787.
AircraftBoeing 777W, A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAthens to Kathmandu via Istanbul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I don't recommend them"

(United Kingdom)

Trip Verified | I was travelling with my husband from Cairo to London via Istanbul. We went through very long checking because we came from African country and we missed our plane from Istanbul to London. We had to buy new tickets on our own and the ticket services guy was extremely rude he said to us It is your countries fault not mine ". It was the worst trip on my life, I will never repeat this experience and I don't recommend them for anyone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to London
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Friendly and hyper attentive staff"

(Italy)

Trip Verified | Kayseri to Istanbul. Good flight, even if with little delay. Boarding procedures are slow and chaotic (due to the size and organization of the departure airport). Fast and orderly landing procedures despite being a plane with many passengers and the flight was full. Recent aircraft (4 years). Comfortable seats (last generation that save space), with excellent space between the rows. IFE absent: aircraft not prepared and probably used for internal flights with high attendance or on short routes. It was not active even though the IFE option on your device. Good food and drink (given the type of flight it was just a sandwich, hot and tasty). Friendly and hyper attentive staff. Excellent value for money.
AircraftA330-300 (A333)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKayseri to İstanbul
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes