Turkish Airlines

✅ Trip Verified | Disappointed regarding the treatment my family and I received at the front desk at London Heathrow Airport (LHR) on February 15th, between 10:45am-11:30am. We were a group of six passengers, including elderly parents, traveling on a connecting flight that was delayed. Upon arriving at the Turkish airline desk, we requested assistance with checking in, the staff said she cannot checkin because we are late, our previous flight was delayed and my mom needed wheelchair assistance. (It was requested with Turkish airline as well). We asked for finding alternative flight options, unfortunately, the two staff members the lady and the man displayed unprofessional behavior, particularly the female staff member who was dismissive and unwilling to help. When we asked if there were any available flights, she simply stated, "we don't have any more today or tomorrow" without making any effort to check. When we requested to speak to a manager, she refused to call one and repeatedly stated " I can't help". We were left to search for solutions on our own, despite our urgent need especially with elderly parents. When we asked the two staff members for their names, they refused to "provide their names". This experience was extremely frustrating and disappointing, as we have previously had positive experience with Turkish Airlines. However, this level of customer service was unacceptable. The lack of assistance, professionalism, and willingness to help customers in distress does not align with the high standards from an huge airline company like this. I wanted to address this issue to ensure that other customers do not experience similar treatment.

✅ Trip Verified | Unprofessional and rude staff at check-in . Flight attendants and crew were okay. Seats we not comfortable, the timing were almost fine. I won't fly with Turkish anymore.

✅ Trip Verified | Airlines separated us during check-in process in "random" seat selection in the way that we had to pay extra for all 4 tickets to seat together. There were still plenty of space to put us all together but they decided to behave like Ryanair and force us to spend extra 120 USD to 1k EUR ticket each. Really not fair.

Not Verified | I have to say I always say good things about TA, but today their employees went above and beyond being helpful! I was at Athens, Greece airport, and due to my own error I wouldn't have been able to fly out. But, thanks to the incredible TA staff I was able to make my flight. I would like to Thank Dimitra Kiritsi, Neofitos Amaxiopoulos, Melina Sykioti Thank You. Without your help, I would have lost my flight and a lot of money.

✅ Trip Verified | The reason I booked with this airline was to take advantage of their Stopover in Istanbul program. It was extremely difficult to book a reservation through this program. I was ultimately able to book my reservation for the hotel and receive my voucher roughly 6 weeks prior to my departure. I was scheduled to fly out of Marrakech on Monday afternoon. Late Sunday afternoon I received an e-mail from the airline stating my voucher was cancelled. No explanation. No option to e-mail back inquiring as to why. No way to appeal. I booked a hotel at my expense as I did not want to be stranded. Several hours later, I received a new voucher for a different hotel. This did me no good as I'd already incurred the expense for a hotel room with no way to cancel. I will never fly this airline again.

✅ Trip Verified | We chose Turkish Airlines for our trip from Dubai to Malaga via Istanbul, a decision we deeply regret. Our Dubai-Istanbul flight was 40 mins late, causing us to miss our connection to Malaga. Delays happen, but what followed was unacceptable. Onboard, we informed the crew that we still had a chance to make our connection. Their response? Blank stares and a complete refusal to assist. No priority disembarkation, no attempt to coordinate with the ground staff. From 6 AM at Dubai Airport until our arrival at the hotel in Istanbul at 6 PM, we had almost nothing to eat. Upon arrival in Istanbul, we were informed that our flight to Malaga had already left and that we would be rebooked the following morning. The compensation was a hotel stay and dinner. But our five checked bags, which were supposed to be in transit, were only returned to us after a 2.5-hour wait. The only positive note? The baggage service staff, who finally understood our situation after I had to go back and forth twice. In short, if you want a smooth and stress-free journey, avoid Turkish Airlines. With indifferent staff, poor management of connections, unaddressed delays, this airline is simply not worth it.

Not Verified | Simply the best onboard meal of all airlines I have travelled. I began to fly with TK a couple of times before as early as the year of 2000 as I can remember. They even provide the comfort kit in economy class for any flights although less than 5 hours of flight time. Especially on the night flights. Very smart gesture. A big in flight screen in economy class and very easy to explore. Crew were very friendly and well groomed. I personally found the onboard service was more relax and comfortable compared to some major airlines.

✅ Trip Verified |   Nice flight attendants, nice and clean seats and lavatory, good food on a 2 hours flight. The only issue was the counter was about to open 3 hours before departure but it opened with half a hour delay.

✅ Trip Verified | The aircraft was changed from B777 to A350 and the wifi was not working. We were kept for about 15 minutes in the jetway, The food was good for a 2 hours flight and flight attendants were nice. The aircraft was clean and comfortable.

✅ Trip Verified | Avoid the airline if you can. Staff member in Istanbul airport scammed me for undisclosed amount for an upgrade. He took my card, scanned it, did not tell me how much I was going to be charged and then just printed the ticket. When I complained, he rudely said "OK transaction was cancelled". He refused to provide the proof. I was inadvertently charged and I filed a complaint with the Feedback via airline and they refused to provide any explanation to what happened and said there is nothing they are going to do. Terrible customer service, very dodgy, not trustworthy.