Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1793 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

Turkish Airlines customer review

(Italy)

19 January TK 720 Boeing 777-300. I flew from Istanbul to Mumbai aircrew disagreeable and not present. Horrible food on board monitor not active non-existent movies in Italian. Poor choice of drinks no snacks on board. I was disappointed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United States)

Business from IST-JFK JFK-IST with 3 family members staff horrible both flights didn't do proper pre-flight service service was poor. Staff not attentive to passengers especially for a business level flight. Baggage was last out even being tagged priority on first leg the return flight baggage was lost. Only fly because its a direct flight between IST and JFK. All other airlines have one stop. Over priced as well usually double the fare for a 1 stop business flight compared to other airlines like British KLM or Lufthansa.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Finland)

HEL-IST-BOM return on A320 B777 and A321. Last trip on TK was few years back and since many fellow travellers on this forum have suggested TK to be inconsistent nowadays we didn't expect anything really. TK turned out to be very good on all four sectors: all flights on time or ahead of schedule all aircraft quite new with great legroom and good IFE that had many interesting options. Moreover the hot meals by DO&CO were of high quality compared to any big European competitor - I still prefer proper food on flights over 3 hrs instead of a sandwich if a meal is served. Human interaction is always a matter of personal taste: for us the cabin crews on these full flights were perfectly fine with good command of English - plus many smiles all the way. All in all TK was very comfortable and great value really.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(Sweden)

We chose the airline for the good price they have in Business Class and also for the fantastic lounge in Istanbul. The hard product on long distance planes are great but the 737 and 320 that we flew ARN-IST with is just normal economy seats with blocked middle seat. The food is good but the service level is low. Priority boarding is a big no. Everyone is let onboard straight away. The Cabin Crew hardly says hello as you enter the aircraft and dinner service is slow. A smile is very unusual on Turkish. So pay for a good seat (on long distance flights) ok food onboard and a good lounge in Istanbul. Service level is very low. Also if you book early you can get a really good price even in Business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Denmark)

Flight from CPT-IST-CPH. Turkish airlines has a top of the range product (if one were to exclude their customer service). Their planes are very up to date modern interior fantastic food great lie flat seats and generous sized IFE with a wide selection of films. The CIP lounge in IST was also very very good! Customer service has ample room for improvement. Perhaps its a cultural thing but I didn't find the cabin crew nor the staff in the lounge particularly forthcoming. In fact they were all quite arrogant individuals which appeared to hate their jobs. Nevertheless I will fly with them again - just don't be expected to be treated like royalty.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United States)

Flew JFK-BOM and return with stopover in IST on my way back. First served a little Turkish Delight (Lokum) which was quite nice. This was followed by drinks and meal. JFK-IST served 2 meals and IST-BOM had one. Leg room for economy was pretty much what I expected. IFE was quite good. New movies shows and free WIFI which was of course slow but worked. They also have USB media so you could just snap your flash drive and it will play the songs / media on it. I have travelled on Cathay Qatar and Emirates and while they do have the USB slot it wouldn't play media but this one did. Staff were courteous and polite. The IST-JFK sector had many vacant seats in Comfort class but they wanted 260 Euros which I didn't got for. Paid less than $900 for the round trip with the stopover so it was a good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Germany)

Istanbul - Munich - Istanbul 10 January 2014. A very comfortable and enjoyable flight both in Business Class. The staff were friendly and helpful. The planes were both Airbus A321. The seats were comfortable with enough space for long legs catering with a lot of different beverages and 3 different meals were delicious. The Entertainment with films and music channels were interesting. Before take off and before landing given hot towels to all business class guests. Value for money is very excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Germany)

TK 1637 IST-MUC. Going back home from Iran I had to change planes in IST. This was a very bad experience you had to go through security control and I had only a limited time for connection. It was overcrowded and disorganized. We started with delays because of disorganization. They checked whether everybody had a visa or permission to go to a Schengen country. Why did they not check it when getting the boarding pass. Entering the plane very unfriendly crew. They served everything without smiles not speaking English? Like always theoretically the choice of two meals but on reaching row # 18 there was no longer a choice. Only one kind of meal left. Happily it was the meal of my choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Australia)

Istanbul to London Gatwick 23 February. Very comfortable service. AVOD was quite good for a flight of just over 3 hours and the food was plentiful especially compared to other carriers. Staff were efficient but could perhaps have been more friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Australia)

Tokyo - Istanbul 22 February. A very enjoyable flight. Very tasty food and efficient polite if not particularly friendly service. The AVOD was acceptable but could have had greater choice for a long flight. The plane was well maintained and I enjoyed some nice touches such as a Turkish Delight just after we boarded and hot towels.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes