Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1771 reviews
5/10
3 star Skytrax Rating
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8/10

Turkish Airlines customer review

(Denmark)

Flew CPH-IST-Bombay mid December 2013. One more good experience with THY all flights on time and service as expected good. No other European carrier serves this amount of meals on intraeuropean flights and service about the same on intercontinental. As a regular flyer on THY in recent years I would recommend changing the meals a little - on all 4 flights food was the same as before always delicious but perhaps a little tired compared to some years ago. Beverage service excellent and although staff of THY are not very smiley they were effective. Inflight entertainment good with good selection of movies both older and recently published. Transfer in IST chaotic on way out very smooth on return flight. Again I can recommend THY for both service costs and extensive route network.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(South Africa)

Flew to Muscat via Istanbul and returned a month later. Very pleasant experience. Take off and landing super. Took advantage of tour of Istanbul and the use of the hotel on our return leg. Food good. However the ground crew not friendly at all but cabin crew were superb.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Bangladesh)

DHK-IST then IST-JFK. This was my first time with Turkish airline. Cabin staff were rude. On my first leg I ordered a glass of water twice but it never came I had to walk to the galley to get my glass of water. The food was served after 1 hour. It was an 8.5 hrs flight so me and my wife slept a bit after the meal was done. I took beef biriyani and my wife took grilled chicken. The chicken was really tasty unfortunately I choose the wrong meal. Then before landing we were served a sandwich which was good. On our 2nd leg IST to JFK (10 hrs 30 mins) it was an early morning flight which was supposed to take off at 7.30 but got delayed 45 minutes. First meal (scrambled egg with mushroom) was served immediately after take off which was tasty but the cabin crews were again disappointing. Again I ordered a cocktail but it didn't come the first time I asked for it. I would recommend this flight as its cheap.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United Kingdom)

Flew from Manchester to Dhaka (14th January) return Dhaka to London (11th January). Completely mixed bag experience when comparing the outbound and return journeys. The outbound was 10 out 10 due to punctuality professionalism amenities etc. I took advantage of the free Istanbul Tour offered by the Turkish Airlines. For the return leg the flight was delayed by 7.5 hours due to foggy conditions at Dhaka which obviously is not Turkish's fault. I was put on a different connecting flight to London which was supposed to depart within 1 hour of the arrival of the Dhaka flight to Istanbul. However the flight took 8.5 hours instead of 7 hours which meant that I missed the London flight. But what made this experience worse is the lack of in-flight entertainment system on this 8.5 hour flight. If Turkish is to compete with the other Airlines (Emirates Qatar Etihad) flying to Dhaka it has to take the Istanbul-Dhaka-Istanbul route seriously and ensure consistency across the flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Spain)

LHR-IST-SCQ via BIO. I pre-reserved seats which were not respected even being Elite+ passenger on TK. Check in at LHR was very regular not giving a decent service. I was not advised about the seats and lounge options. Flight LHR-IST departed on time and was full. Fight was so hot! A321 was dirty and old. The cabin crew served the meal and drinks and disappeared for the entire flight. My headphones stopped working in the middle of the movie and even changing them did not help. Staff did not do anything to help. My next flight to Santiago via Bilbao was as bad as the first one. No movie available. Only one service available during 6 hrs of the flight. The last leg BIO- SCQ did not have any service. All in all not a good experience and for the price paid I would never repeat!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Switzerland)

Geneva - Istanbul TK1918 19 Dec 2013. Istanbul - Dhaka 19 Dec 2013 TK0712. Dhaka - Istanbul 9 Jan 2014. Istanbul - Geneva 10 Jan 2014. No inflight entertainment on flight from Istanbul to Dhaka or from Dhaka to Istanbul. On January 9 flight from Dhaka to Istanbul was delayed 7 hours due to fog. When the flight finally took off on 9 Jan flight time from Dhaka to Istanbul (non-stop) was 8.5 hours due a ridiculously old plane being used. I was informed in Dhaka on 9 Jan that I would miss my connecting flight to Geneva and would have to travel the next morning and was thus issued a boarding pass for the next day. When we arrived in Istanbul no instructions were given by the cabin crew leaving passengers to figure things out on their own. It took another 2.5 hours for ground staff to issue us hotel vouchers. Some toilets were non-functional on the flight from Istanbul to Dhaka on 19 December. All crew members on the flight from Istanbul to Dhaka and back appeared to be Turkish and spoke very basic English. Plus points: Staff of Turkish airlines in Dhaka were most professional and courteous and did their best to attend to the needs of passengers. Food was decent. Overall - a very lousy experience. There is a major difference in the quality of service (old planes no in-flight entertainment rude/unprofessional service) on the flight to/from Dhaka-Istanbul compared to flights to/from Istanbul-Geneva.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Australia)

NRT - Istanbul - Barcelona. Plenty of food and snacks on the long haul flight - I love how they give out Turkish Delights just after take off and a meal menu on all flights. The only complaint was the friendliness of the crew who always looked grumpy and a few were falling asleep at their crew seats during taking off and landing on both sectors. Once they completed their meal service they disappeared and were chatting non stop at the back of the plane with other crew. Other than this a good 2 sectors with TK.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

TK34 from Houston to Istanbul with friends. First time with Turkish and we were very satisfied. Seats were comfortable and the service was good. This trip would have been perfect however on the return to Houston the last meal before landing was not fresh I got rock hard dried out pasta. The way they handled this was a disappointment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

JFK-Istanbul-Bangkok. While the crew were not overwhelmingly friendly they did their jobs efficiently and mostly with smiles. What sets Turkish Airlines apart besides their phenomenal lounge at the Istanbul Airport is the quality and quantity of the food that they serve on board. Whereas on most other airlines you get a choice of perhaps 3 different appetizers to choose from on Turkish Airlines they have a whole trolley filled with different Turkish appetizers from you to select. You can try as many as you want. The same logic holds true for desserts. You had perhaps 10 different options to choose from. The seats on both flights were not of the "lie flat" variety but were comfortable nonetheless. My only true complaint dealt with the cabin temperature. The crew kept the temperature fairly warm on both flights. I did ask one of the attendants to lower the temperature on the flight to Istanbul which she did. But in about an hour or two later the temperature was warm again. Offerings in the amenity kits provided were generous and the cabins and rest rooms were kept fairly clean throughout both flights. Lastly it really is a bit comical to see one or two of the flight attendants dressed up as chefs given that none of the food is prepared on board.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Switzerland)

TK 713 Dhaka - Istanbul Dec 13 2013 and TK 712 Istanbul - Dhaka Jan 9 2014. The airline is turning from slight above average to a complete disaster on their Dhaka bound flights. Now they are using their oldest A330-203 with no inflight entertainment at all. Seats are sometimes broken. Even the last resort of comfort the reading lights are not working or wrongly wired and therefore useless or really annoying. FAs are trying to cope with it but you can see that it even annoys them to work on a plane like this. They will even wake you up in the middle of the night to serve breakfast when everybody was sleeping. When I got shook awake despite having a sleeping mask on and questioned them they said it is normal for them to serve at this time as it was morning in Istanbul (5 hours away). Dhaka is not an easy destination but Turkish is doing everything to make it the worst for the average passenger. In winter when there is morning fog in Dhaka Turkish is the only carrier that does not dare to change their flight schedule like Emirates or Qatar but prefers to have their flights delayed by 5 hours without prior notification. It had now happened 3 times travelling from Dhaka or Istanbul. Only positive thing is the quality of the food which is usually good and tasty and drinks policy. Nevertheless this was my last flight with them after I was a loyal traveller due to affordable price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no