Turkish Airlines

✅ Verified Review | Rome to Khartoum via Istanbul. Turkish Airlines customer service extremely chaotic and disorganized, the worst flight experience I have ever had. I realize that the bad weather conditions (snow) was out of the airlines control on the night of 6th January in Istanbul, the service and the little information provided by TK was extremely poor and confusing. Soon after we landed in IST, we were informed that all flights were cancelled due to bad weather conditions. There was no clear information or guidance provided and the few (rude) TK staff members present at Ataturk airport seemed not interested / willing to assist passengers about what to do. All we got was wrong information and their ground staff kept sending us from one desk to another. That first night, after 4 hrs spent in the airport to get some information, I decided to go to an hotel paid by myself. The following morning (07 January) we were informed that all flights were cancelled again due to snow and I had to queue almost 7 hrs at the ticketing office to rebook my flight for the next day. In the end, I had to book the accommodation by myself again, as there was another extremely long queue at their hotel information desk. On 08 January, my flight to KRT cancelled again and again 7 hours of queue to rebook the flight. The third day I went to the airport in the morning, this time the flight was confirmed so I checked in and entered the departure area after passport control but the flight to KRT was cancelled once again at about 04.00 PM and again a chaotic queue at the immigration and after another queue at the ticket office to re-change my flight, with no help or guidance from TK staff. After that and after 3 more hours of queue to get an hotel, I managed to have a room only at 04 AM, since we spent time driving around Istanbul looking for a free hotel, since they were all full booked with TK passengers stranded in the city. On 10 January I managed to depart with a delay of two hours. This was my last time flying with Turkish Airlines.

✅ Verified Review | Flew Turkish Airlines from Singapore to Istanbul. Booked this as the price dropped, presumably as a result of terrorist activity in Turkey and the region. Check-in at Singapore very efficient. Boarding very quick. "Comfortable" seats for the twelve hour flight, great hi-def seat back tv with good movie selection (but not as good a selection as Emirates). Great crew - all Turkish, polyglot crew, unlike other airlines whose crew are like the United Nations. They were so generous with the free alcohol that I slept most of the way - the flight was at 23.30 - so cannot comment on the food. Will fly Turkish again.

✅ Verified Review | Istanbul to Dubai with Turkish Airlines. Worst customer service. Understanding weather / snow was out of the airlines control on the night of 6th Jan in Istanbul, but service and information is. We were on the airplane for almost 6 hours, until our flight was cancelled. There was no clear information or guidance provided (even for the business class passengers) when we got off from the airplane. All we got was wrong information and their ground staff kept sending us from one desk to another just to get rid of us. After 3 hrs running in the airport to find the solution by myself, I had to wait another 6 hrs at the ticketing office to get my flight changed (yes, I am flying business class). There was no food or water provided from Turkish Airlines. In the end, I had to book the accommodation by myself as there was another 4 hrs queue at their hotel information desk. What's worse, they almost lost my luggage when I checked in for my new flight on 8th Jan. This will be my last time flying with Turkish Airlines.

✅ Verified Review | Cape Town to Geneva via Istanbul. I had the worst trip with them yesterday. The time spent in flight was alright, food is ok, flight attendants are competent and nice enough and the entertainment is ok. The legroom is a bit tight though. But the transfer at Ataturk airport was an absolute disaster. They had snow 4 days before and still had not recover from it. All flights were delayed, the airport was packed, people were sleeping on the floor - complete chaos. Our flight was delayed every hour without any reason, and nobody at the airport could help us, they were rude and useless, couldn't give a damn about any passengers. After 5 long hours of waiting without any help, finally a boarding gate appeared. We rushed there and suddenly this mass of people rushed to the check in counter and the boarding was delayed. Nobody told us what was happening, we couldn't understand because they were speaking in Turkish, but we finally understood that they were trying to get on board because they had been stuck in Istanbul for four days. I thought we would stay stuck as well for days. We boarded the flight in complete chaos, they tried to change our seats that we booked months ago, the entertainment system crashed, and when we arrived the luggage took forever and was wet.

✅ Verified Review | Ho chi minh city to Zürich via Istanbul. Because of snow in Istanbul our flight was re-directed, we landed in Gaziantep and were left alone without any information. Then we were picked up by busses into hotels. Turkish Airlines not reachable, rebooking were not possible. Then after 30 hours one guy came, we began re-booking tickets that were canceled again. We have the feeling Turkish Airline doesn't care. The seats onboard were uncomfortable for me, and the call center agents only friendly in case for selling tickets. I will never book Turkish Airlines again.

✅ Verified Review | Venice to Singapore via Istanbul. Both aircraft were immaculate (6 months old) and featured the latest Turkish onboard hard product. Despite travelling on the NYE night, flights were packed. As an Elite member, I was upgraded to Business class on the Istanbul to Singapore route. Food remains one of the main strenghts of but I have the feeling portions became smaller (maybe it's just me). Cabin crew nice, especially the cabin chief on the A330. The onboard chef looked a bit confused and inexpert though. The new Denon noise-cancellation hedphones supplied are above what competitors offer in Business. Good quality champagne with generous refills. Took off on-time and landed ahead of schedule. Free Wifi, which worked great until 20 minutes before landing in Singapore.

✅ Verified Review | Edinburgh to Cape Town via Istanbul. No segregation of business class and economy customers at gate - economy pushed in ahead of the business class customers. No Amenity bag or flat bed on Edinburgh to Istanbul 4hr 25 mins flight. A 3.5 hour delay on the second leg. The business class lounge staff at the front desk are rude and useless and won't give you information. Nice food and wine in the business class lounge but no comfortable day beds or seats that would allow you to recline in comfort. Istanbul to Cape Town rescheduled but at no point shown as boarding on info screens. At boarding we ended up lumped in with economy passengers again. A330 Istanbul to Cape Town a nice new modern plane, flat bed good, Denon headphones supplied, excellent food and wine (although no top-ups offered), staff seemed in a huff (who would not be at 6.30am when flight was due to leave nearly 4 hours prior) and not quite on it. Reluctant service. Only 1 loo for business class and this behind the closely guarded and curtained staff section – you were told to get back behind the curtain if you entered the cabin crew space.

✅ Verified Review | Kuala Lumpur to Istanbul return. The food on the flight was some of the worst. I find the cabin staff can be quite surly. However, had a truly awful experience with their customer service during the return flight, Istanbul was hit by blizzards the afternoon of the evening return flight which caused chaos with cancellations of all flights from all Istanbul airports, unfortunate, not much one can do about the weather. What is deplorable is the experience I have had with their customer service. Given the situation as one can imagine the ticket sales/changes queue at the airport was astronomical with everyone trying to rearrange travel arrangements. Spoke with a THY staff member who said I could rearrange over the phone. Waiting for half an over on the phone reached a customer service representative who informed me that as the KL to Perth flight was with a partner airline and THY they could not complete the booking and I had to go in person to the THY ticket office. So I went to the other airport in Istanbul at 3am in a taxi in a blizzard. Upon arriving at the ticket sales office they said they emailed the partner airline but that we would have to wait for a confirmation response. No indication of time frames. We waited for an hour then a different staff member told us that there was no need for us to wait at the airport and that in fact there was no need for us to have come in person to the airport to do this and the call staff had misinformed us. After getting a few hours sleep I then spent half the day repeatedly calling Turkish Airlines chasing any updates. Eventually I was told that in fact we were on standby with the other airline which was strange as the other airlines website was showing tickets for sale. After tearing my hair out eventually I spoke directly with the original booking travel agent who changed the booking no problem wish I had done that sooner rather than wasting my time with THY. Unfortunately the same issue has happened again with the rebooked flight tonight being cancelled due to weather and I am now going through the entire process again. No one can or will give me a telephone number for the ticket sales office instead I am told that I have to get a taxi, drive an hour each way if I'm lucky in the snow and repeat the crazy process of telling the ticket sales office in person exactly what I've told the call centre for them to lodge the booking request with the other airline and then wait until who knows when for them to get back. I have repeatedly asked to speak to a more senior management staff at the call centre to resolve the issue to be told there is no one more senior. Considering the trip was bought as one continuous flight how on earth THY cannot resolve this from their end with the partner airline beggars belief and why on earth one has to physically go to the ticket office to do this seems illogical and hugely inconvenient.

✅ Verified Review | Athens to Cape Town via Istanbul. Aircraft were clean but seat pitch was terrible and it was very uncomfortable to sleep. The flight from IST to South Africa was 10hr 15 min and I had very few hours of sleep. On the going flight I had a window seat and it was uncomfortable, on the return flight I selected a row seat to get some sleep but flight attendants knocked my feet with their trolley. Food and drinks were good and IFE was pleasant. One the CPT-IST flight we had a 1 hour delay. Even though service was good I would not recommend. Travelers are choosing them because of their cheap fares.

✅ Verified Review | Istanbul to Doha.. Despite adverse weather conditions in Istanbul our flight departed on schedule which was a relief. The fast track security and passage in to the lounge eases formalities at IST. To my surprise, a very well organized boarding procedure by TGS at the gate with recorded announcements offering priority for passengers needing assistance and premium flyers. The A321 with the recliner business seats and the touchscreen IFE (including the handheld controller) offers good comfort for a flight that is shy of 4-hours. Pre departure drinks offered with a smile by the Flying Chef. The amenity pouch handed out also adequate considering the duration of the flight. The onboard catering of high quality. Service also attentive. On time arrival. Doha airport extremely busy. TK could offer a fast track card for arrival immigration, although I was able to use the business lane with my boarding card, it was quite a chaotic process. Excellent overall experience.