Turkish Airlines

✅ Verified Review | Moscow Vnukovo to Istanbul return in economy. Online service was a nightmare, the website is not loading properly, aircraft maps were screwed up, which made it impossible to order the seats you want. On the way to Istanbul the flight was delayed for around an hour with no explanation or apology. The aircraft are clean and modern but the seats are narrow and uncomfortable for a relatively short flight. Personal screens are great, but I found the quality of programming and translation to Russian is poor. Meal service was good, with a choice of alcohol, metal cutlery. The beef was delicious and wine was much better than average, though the presentation of the meal was messy. Cabin crew is generally friendly. The worst part was our return trip to Moscow. We have arrived to Istanbul Ataturk airport to check in 2 hours 40 minutes before the flight only to find out that the flight was overbooked, and we might not be able to fly today. Check-in staff was awful, rude and only acknowledged that she put us on standby when I noticed that our boarding passes didn't have a seat number. She would not offer any solution and just rudely told us to go to the gate, so that maybe someone will not arrive and we will board the plane . After we started arguing the Turkish Airlines representative came and started going about how overbooking flights is legal, and the situation is our problem. This is unbelievable. After some more arguing from our side she made some phone calls and told us the plane will be changed to a bigger one, and she printed our boarding passes. No apologies. The flight was uneventful, but the ground staff attitude to the passengers, and inability to solve problems created by Turkish Airlines in a calm and professional manner makes me want to never fly Turkish Airlines ever again.

✅ Verified Review | Kathmandu to Geneva via Istanbul. In general I like Turkish Airlines. On both legs of this trip the cabin crew was especially friendly and helpful. However, I left my Kindle e-reader on one of the flights and I cannot find a way to call or email lost and found. There is lost and found for baggage. I suppose I'll accept the loss but it an airline of the standing of Turkish Airline would have a better email/phone system that would allow clients to at least post a message. Disappointed in the usefulness of the communication ability through email/phone.

✅ Verified Review | Kuala Lumpur to Vienna via Istanbul. Turkish Airlines surpassed my expectations. Both the ground and cabin staff is friendly and competent, I also comtacted the call centre twice before my trip and I were helpful as well. They have a generous luggage policy, on top of my 31 kg checked in suitcase I was also able to take my skis (around 4 kg with the bag) free of charge. In fact, they have a wide range of sport equipment which one can take for free, however I'm not sure whether you can take it on top of your 32 kg free luggage (or whatever you have if you fly business/first) or whether I just got lucky. I also took on both trips, KUL-VIE and return 3 big pieces of carry on luggage and nobody said anything (although I'm sure this is not their official policy). Finally, when I managed to miss my connecting flight from IST to VIE, after I had felt asleep at the airport, they rebooked my flight free of charge, after little convincing. The cherry on the cake is the food - maybe the best plane food I've ever eaten!

✅ Verified Review | Moscow to Panamá City via Istambul. I paid for an extra baggage in Moscow to my final destination in Panama City (3 bagagges in total). Since both flights from were operated by Turkish Airlines I was supposed to pick up my lugagge in Panama City. Long story short, they lost one of my bags, it arrived 2 days later. The flight was very comfortable since the seat beside me was empty, the attention was pretty nice as always. Unfortunately the screen in which I was suppossed to have some kind of entertainment had a glitch and even though the crew re strated it, it refused to work.

✅ Verified Review | On time departure from Zurich after an orderly boarding process. Brand new A321 with the latest IFE and comfortable leather seats. Crew were attentive (lack of the onboard chef did not seem to have changed service levels) and the catering was very generous considering the duration of the flight. The Sword-fish main was delicious and although it was a full cabin all menu choices were available. Compliments to the crew for a spotless front lavatory. Natural olive oil hand lotion and cologne available as well as a sign for a dental kit on request. Arrived as scheduled in to Istanbul. Absolutely fantastic overall flight experience with Turkish Airlines compared to the constant cost cutting on customer service by other European carriers.

✅ Verified Review | Panama City to London via Istanbul. Seat 2D in business on a A330-200 and IST-LHR in seat 2B on Boeing 777-300. The A330-200 Business Class seat was not lie-flat; in fact not even angled-flat. It's hard to sleep on this seat. The aircraft does not have wifi, so you are relegated to reading a book or watching a movie on their pretty good entertainment system. The aircraft was clean and tidy. Food was better than average, served with competence but not with flair. The Boeing 777-300 is much more comfortable. I thought I would hate the 2-3-2 configuration, but it was not awful (though I'd hate to sit in the middle of the 3 unless I was traveling with a loved one). The seats are of standard width, but they have much better than average pitch, including an ottoman with full width to put your feet into (rather than a tiny cubbyhole most airlines offer). The plane had very good wifi, free for business class passengers. Despite a 3.5 hour stopover in IST, my bag did not arrive in LHR. Delivered later to my hotel. I would recommend this airline if the price is overwhelmingly attractive.

✅ Verified Review | Belgrade to Atlanta via Istanbul. Turkish Airlines are highly tentative to needs of its passengers. I had an amazing meal on short flight from Belgrade to Istanbul, then again excellent choice on a long haul from Istanbul to Atlanta. They have wi-fi which is free for business class and very fast. In other airlines this is charged and you have limitations on how much you use, plus not so consistent quality of connection. Seat is very comfortable and spacious, with nice lighting atmosphere. They give out small artificial candle that flickers. Very nice touch to feel like relaxed. I fly a lot for business and they have amazed me yet again.

✅ Verified Review | Atlanta to Thessaloniki via Istanbul. Everything was amazing. The cabin crew of Turkish Airlines was perfect in every aspect of their duties during the whole flights. Always with a smile, gentle and kind people. Never showed their tiredness during those long flights. The pilots did the best job from every take-off to every landing. The price of the tickets was perfect. The meals were so nice. Just the seats in economy class weren't so comfortable for such a long-haul trip, so next time business class for more comfort. Concerning the airport service it was very good at all airports.

✅ Verified Review | Dushanbe to Istanbul. I will never fly Turkish Airlines again. I was scheduled to depart early on Saturday morning. However, due to snow Turkish Airlines decided not to send the plane from Istanbul to Dushanbe. Despite the fact that FlyDubai and Somon Air both managed to get their flights in and out. If that were not bad enough the next time they said they would be flying was 2 days later on Monday. But it is now Monday and they have had the better part of two days to deal with the snow and the weather is crystal clear in Dushanbe. But is the flight coming on time? No. It is delayed 5.5 hours, assuming it arrives at all. That has destroyed the rest of my itinerary. I am going to have to spend the night in Istanbul as a result in the best case scenario. This is not the first time Turkish has screwed up my travel. Because where I live Turkish is one of a handful of airlines that come in and out, I have used them from time to time, but it will certainly be the last. Way to go Turkish, you have not only lost a customer you have actually gained a foe.

✅ Verified Review | Barcelona to Istanbul, and Turkish Airlines rescheduled my flight to Istanbul two times from 3pm to 5pm and then to 7pm. Some days later thay also rescheduled my return flight to Barcelona, from Tuesday night no Wednesday morning. I had to cancel the flights because of these changes and they only gave me back the value of the tickets. I had to pay for the hotel cancellation fee. They gave no explanation for these changes. Unacceptable.