Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1480 reviews
5/10
3 star Skytrax Rating
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1/10

"recommend not to book Turkish Airlines"

(India)

Trip Verified | New Delhi to Cappadocia via Istanbul. I took a flight from New Delhi 6:15pm on 16th April it got delayed by 1.5hours and flew at 7:50pm. I had a connecting flight at 12:20pm on 16th April to Cappadocia from Istanbul but as I reached late due to delay from this airline I missed my flight. They gave me a flight for 11:30 pm without providing any hotel accommodations. Later I had to force them to give me a earlier flight as I was tired so they gave me a flight for 8:35pm TK 2018 which also was delayed and the flight departed at 10:50pm. I some how was happy that at least I reached Cappadocia but my whole day and hotel booking was wasted. I went to pick my luggage but as to my surprise my luggage did not arrive and I was told it’s arriving in the next flight and they shall have it sent to my hotel. I came to my hotel and not it’s about 4pm on 17th April and my luggage has still not arrived even after making several calls. This airline has charged me a lot without giving any good service or facility. I would highly recommend not to book Turkish Airlines ever to any one unless they want to waste their time and money. Don’t know when will my luggage arrive and till when I have to sit in my hotel and waste time as I cannot freshen up unless I get my clothes and got out to see this city.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Delhi to Cappadocia via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is horrible"

(Singapore)

Not Verified | Singapore to Zagreb via Istanbul. Customer service at Istanbul Airport is horrible. I miss my connecting flight upon arriving in Istanbul from Singapore. I have ask the flight attendants onboard regarding my connecting flight. She assure me that I have no problem doing the connection. Upon arrival, there was no staff to assist. My flight was not showing on the display. I end up going to their care point counter. The staff there is the worst. I would give the rating negative 1. They just took their time to figure out your next flight. If I have not insisted that I need to fly on the same day, they just put me on the next day flight. This is the worst terminal service I come across in my 10 years of travel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Zagreb via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"like a third world airline"

(Canada)

Trip Verified | Baku to Amsterdam via Istanbul. They still operate like a third world airline. Check in counter staff at the new airport was ignorant (when she finished my check in, she just left the boarding pass and my passport on the counter instead of handing them to me). I changed my seat the previous night when doing the online check in. When boarding the agent said I had the wrong seat and put me back at my old seat. I asked why, and she said they changed plane. She just made that up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaku to Amsterdam via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

" Do not fly Turkish Airlines!"

(United States)

Not Verified | New York JFK to Tel Aviv via Istanbul. Do not fly Turkish Airlines! We had round trip scheduled March-April 2019. Just before leaving on our trip they cancelled the second leg of our return flight and placed us on another flight which involved a 14 hour layover in Istanbul airport. Then, upon arrival in Istanbul on our way out to Tel Aviv they cancelled the second leg of this part of the trip as we stood at the gate waiting for departure and put us on another flight several hours later because the later flight was not full. Imagine 300 People at an airline gate waiting as staff filled out new boarding passes for everyone by hand!. We cancelled our return arrangements (without refund) and flew another airline home at the end of our vacation. Rather lose the money then deal with this airline any further!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Tel Aviv via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Their service is worst"

(Nepal)

Trip Verified | Kathmandu to Berlin via Istanbul. Their service is worst because they usually overbook the flight and it was like first come first serve basis and airport staff don’t even listen the customer request. They treat people like they are doing favor to them. Flight often delayed by 2- 4 hours and they don’t care about your connecting flight. In my return flight after issuing boarding pass, my seat plan was changed without any notice and in flight entertainment system is damaged and it was 9 hours long flight. I have requested several times but they don’t care and don’t give attention to the passengers request.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKathmandu to Berlin via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"would choose Turkish again"

(Canada)

Trip Verified | Montreal to Bucharest via Istanbul. Delicious food, great choice of beverages. Cabin crew kind and careful. I would choose Turkish again and can recommend them.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMontreal to Bucharest via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"lacking customer service"

(Spain)

Trip Verified | Guangzhou to Barcelona via Istanbul. I wonder if customer service really exists for this airline. My luggage has been gone missing already two days and there has been no update for the last 24 hours already! I called the customer service almost ten times in the last 2 days and it is never answered. In their online luggage tracing system, they don't even update what they did or how long I need to wait. I doubt that I would ever book Turkish Airline again. As a frequent flier of the long-haul flights, I have never experienced lost luggage. I know that it is not uncommon that luggage can be delayed or missing. But what is lacking is their customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to Barcelona via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"worst airline for boarding"

(United Kingdom)

Trip Verified | Istanbul to Vienna. Another ordinary fight by Turkish Airlines. Food excellent, but as always there's a mess with a queue when boarding process. This airline really has to strict about the rules to all customer, as my experiences this is the worst airline for boarding process.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Vienna
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"service very good"

(United States)

Trip Verified | The experience was very nice. The accommodation ins the airplane were better than others I have got. The attendants were kind and service very good. The hotel room provided in Istambul, since I had 13h layover, was amazing. All costs covered and the hotel was one of the best. My only complain is regarding the attendance at the Desk at Istambul airport. The attendant was kind of rude and seemed in a bad mood.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Miami via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"bad customer service"

(United States)

Trip Verified | Atlanta to Amman via Istanbul. Beside being one of the filthiest airport bathrooms and cheap of course for not making it easy to use the Wi-Fi, they make us wait 5 more hours in the transit just because they can fill up the plane by merging another plane for people who are going to Amman without giving us any notice! And after waiting hours now to check-in online, now they saying check-in at the counter. Bad food on the plane, bad select of movies and entertainments and of course bad customer service in the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Amman via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no