| I book a ticket for another person, when I reviewed the ticket 15 min after it was issued I realized that the 1st name was miss-spelled. 2 extra keyboard keys were pushed inadvertently. I contacted Turkish airlines customer service, they will not talk to me until i filled out their feedback form and got a case number - which I did. including attaching a copy of the passport to correct the name. Then I called back the agent gave her the case number, she transferred it to ticketing department. Instead if the name being corrected, i got the following email: Dear D G, The travel date and passenger details on our web sites are being chosen by our passengers through calendars and those dates are being shown again on the availability screen, the flight information and payment screens (time of flight, route, airport and date of travel). On the other hand, the section "I Agree to be bound by the rules of Terms & Conditions, General Conditions of Carriage on Turkish Airlines web site and fare notes of the ticket reserved, and I confirm the accuracy of the information I entered. " is being shown to passengers on the payment/confirmation page prior to completing the ticketing transaction. A confirmation e-mail is being sent to passengers upon completing the transaction. After the ticket is purchased, the general rules of the related ticket apply and all transactions such as changes or refunds are being performed according to those rules. These rules are being equally implemented for all passengers in case of changes/cancellations or refund requests. Based on your message, we would like to inform you that after the ticketing process is completed, it's not possible to change the name information on the ticket. Any differences of the name information between the ticket and the passport may prevent passengers from travelling. However, as a result of our customer satisfaction policy, if you purchase a new one-way ticket for the related passenger(s) via the official Turkish Airlines website (www.turkishairlines.com) with the same dates, same route, correct passenger details and for a price "which must be either equal or higher price than the current ticket”, we will cancel and refund the old ticket. If you buy a new ticket which is not applicable to the requirements above and request a refund, the related transactions will be completed within the boundaries of the ticket rules. Please submit a new feedback with your new ticket in order to start the refund process. Thank you for your understanding. Sincerely yours, Customer Representative TURKISH AIRLINES INC. Customer Contact Center I had no choice but to cancel the ticket and lose 250 Euros. Airlines are allowed to make mistakes, be late lose luggage, forget special order meals, but a customer can't make an honest error without being penalized.