Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1780 reviews
5/10
3 star Skytrax Rating
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1/10

"The worst airline ever"

(United Kingdom)

Trip Verified | The worst airline ever. My 2 baggage have lost around 4 months. I have done everything that you can imagine: filling report, calling the airline, following their website's feedback but up to now, no one takes responsibility. No one says what do I do to get my luggage. So irresponsible
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Sao Paulo
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't fly Turkish Airlines"

(United States)

Trip Verified | Starting with the first purchase with Turkish Airlines, I have ordered a ticked for June 22, 2020 (After airline began flights starting June 19th), my flight got canceled. I opted in to have my next flight July 7,2020 ... a week later that flights get canceled as well, so I call the 1-800 number, wait for 45 minutes to be connected with someone, that is each time I have to call and wait for 45-70 minutes to be connected. Once done so, the airline schedules me for July 1st. The flight they scheduled me for uses United Airline to fly from DEN-ORD and then Turkish Airlines from ORD to Istanbul and to Kiev. Long story short, I am moving to Ukraine permanently so I cancel my lease and get to the airport only to find out that flight from United doesn't even exist. Calling Turkish .. after 30-40 minutes of wait, I get a feedback case number. 7 hours later, still nothing besides the email saying "we have a feedback case open". Basically no flight rebooking, no rerouting. Now I am sitting in hotel as I have no place to stay, no relatives in USA and I don't have a lot of money to do this for more than few days. On top of everything, I am sitting on the phone with Turkish Airlines and waiting for 1 hours 32 minutes and 33 seconds as of now. No response. Always book on Expedia or other merchants as they offer protection... don't fly Turkish Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Kiev via Chicago / Istanbul
Date FlownJuly 2020
Value For Money 12345
no
1/10

"Be aware of this airline"

(Hong Kong)

Trip Verified | Hong Kong to Málaga via Istanbul. Be aware of this airline, these days they just cancel flights for no reason and last minute. They cancelled 2 times of my flight ticket HK - Istanbul- Málaga. You don't want this for you, especially during a pandemic situation, while everything is changing, all you want is a reliable airline that take you to your destination as planned. I changed everything (hotels, rentals and even with my dog) The experience for booking ticket for my dog traveling along wasn’t nice either. The way to book is to call their call center, where they only know how to keep seat but no idea in regards to the process sending and picking up dog at both airports, you have to call local sales team for it. But for my case the HK local team has no responding for 2 weeks and still hasn’t replied a proper answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Málaga via Istanbul
Date FlownJune 2020
Value For Money 12345
no
1/10

"are not reliable at all"

(Canada)

Trip Verified | Tashkent to Toronto via Istanbul. Try do not buy ticket from this airlines. They will cancel your ticket anytime and will ask you pay more to reschedule your trip. Turkish Airlines are not reliable at all. At the beginning you think you are buying cheap ticket but later it will cost your more than others.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Toronto via Istanbul
Date FlownJune 2020
Value For Money 12345
no
1/10

"they offer a voucher "

(United States)

Trip Verified | Turkish Airlines nowadays just drag your feet to make a reservation and get your money, they followed adopted a shameful and unethical to get your money. They sell me a ticket and they canceled my flight 48 hours later after I made the reservation, and after I called them to confirm they will resume the operation starting 7/1/20. They canceled my departure flight, they were telling me my return flight is still active, why, because of Covid19, so why COVI9 is impacting the departure trip and not impacting the return trip, it's only 10 days apart. And there were no changes related to COVID19 during that 48 hours. How can I use the return flight if the departure is canceled, they didn't offer me to even reschedule the departure trip, they offer a voucher when I asked for a refund, they said no refund for Economy Class. I mentioned to them about other specific airlines whey offered a refund for economy class, then when they get stuck, they said, this is our policy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cairo via Instanbul
Date FlownJuly 2019
Value For Money 12345
no
1/10

"refusing to refund your money"

(Canada)

Trip Verified | Turkish Airlines has adopted a shameful policy to recover their losses and finance their operations these days. They sell you ticket (only to get your money, no intention to fly you to your destination), then cancel the flight and keep you hostage by refusing to refund your money. They don't answer phones and emails. You have to accept a credit to be used in a year or pay a penalty and still wait god knows how many months or years before they decide to give your money back. It's so dishonest and shameful. Never ever again trust them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Istanbul
Date FlownJune 2020
Value For Money 12345
no
1/10

"changed my flight 5 times"

(Bulgaria)

Not Verified | This is by far the worst company I have travelled with. They changed my flight 5 times and constantly giving me false information. They are part of the Star Alliance group, but doesnt want to give you ticket from other of their alliance members. Refunding your money will take a year and this basically means you are being a bank for them. They are constantly not picking their phones and putting you on hold. From April, now I'm not even sure will i fly in July! This is ridiculous.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Sofia via Istanbul
Date FlownApril 2020
Value For Money 12345
no
1/10

"only option is free change request"

(United States)

Not Verified | It is appalling how bad Turkish Airlines handled their refunding options during the COVID period. Their website clearly states the following options for a refund: open ticket, free change request, refund in Miles, refund with a voucher, standard refund; however, whenever you contact them the only real option is free change request. As a frequent flyer to Turkey, I will use other airlines going forward. During this outbreak all other airlines I had reservations with gave a full refund within days; however, Turkish Airlines is refusing to have any common sense and make sure their customers are suffering.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Istanbul
Date FlownMay 2020
Value For Money 12345
no
1/10

"most customer unfriendly airline"

(United Kingdom)

Trip Verified | They do not respond to emails, I wonder what they do? knowing they have already our money taken in advance no support or service is provided to us and our flights are getting cancelled.This is not acceptable. In the past they had the call centre in Romania and they was helpful and amazing, now due to cost cutting they moved to Ukraine where people do not understand customer service, very rude staff-huffing and puffing in my ear on the phone knowing they have cancelled my original flight (this was well before the CORONA VIRUS) I have to say Turkish Airlines is the most customer unfriendly airline I have ever flown with, cannot wait to get my money back. They put you as well to log a a customer relation ticket in order to get rid of you from the phone,, so you waste even more time doing that knowing they have cancelled originally the flight, and after their response is another standard template not even addressing the the original issue.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bodrum via Istanbul
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never travel with Turkish Airlines again"

(Ecuador)

Trip Verified | Panama City to Tehran via Istanbul. Tragedy. I will never travel with Turkish Airlines again. I had both the visa and the residence card of the country I wanted, but at the entrance of the flight gate, my wife and my pregnant wife were prevented from flying, and we were displaced at the Turkish airport for three days, and no one was held accountable. The flight attendants were very ignorant and stubborn. Finally, after ten days and following up with the embassy of my country and enduring a lot of expenses, I was able to save myself and my family.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePanama City to Tehran via Istanbul
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no