Turkish Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1422 reviews
5/10
No Skytrax Rating
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10/10

"never got better food"

(United States)

Trip Verified | Istanbul to Male. I can not believe Turkish Airlines has 5 out of 10 reviews here. I fly with all major and quite a few minor airlines throughout the year and I have never got better food, service, comfort.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteIstanbul to Male
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"airline I like the most"

(Belgium)

Trip Verified | Tel Aviv to Brussels via Istanbul It's not my first time i'm flying with Turkish , it's the airline I like the most to fly with. Mostly on time, on flight entertainment perfect, good food, kind staff.
AircraftA330 / A321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Brussels via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"see that quality decreases"

(Azerbaijan)

Trip Verified | Baku to Istanbul. Frequent traveler of Turkish Airlines and somehow I see that quality decreases over time. Still smiling crew members, good food and wide drinks menu (incl spirits and wine). The only downside is entertainment service - screen not working properly and audio selection very limited. Also they could change food menu more often.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBaku to Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible service"

(Taiwan)

Trip Verified | Sao Paulo to Istanbul. Terrible service, amenity kit was gave to other Business Class passengers and not to me. In a 12 hours flight, one meal as the breakfast was not serviced even when boarding I said would rest first part of the flight and eat later, they said ok, but later said meal is not served on demand, really rude flight attendants. Asked water, they said would bring to the seat still waiting. The dinner course, was terrible, never had a so dry and hard meat, asked to change they said no extra meal. This is the kind of treatment you have at Turkish Airlines Business Class.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteSao Paulo to Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"We recommend it"

(France)

Trip Verified | İstanbul to Frankfurt on A330-300. Cabin crew were very careful. We arrived to Frankfurt in time. We traveled with Turkish airlines several times and we will do it again. We recommend it.
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownEconomy Class
Routeİstanbul to Frankfurt
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Very hostile behaviour"

(Canada)

Not Verified | Toronto to Istanbul. Very hostile behaviour at check in counters. I am entitled to take two bags, 23 kegs each but I am carrying one bag with 23 kegs and one carry on luggage with 11 kgs. The lady at the rudely refused my carry on luggage due to over weight for 3 kgs. I explained her that instead of two bags I am taking one, as such you should consider 3 kgs excess in my carry on luggage but she was not a mood to listen anything from me. This will be my first and last trip using Turkish Airways. I will not recommend anybody to take this Airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToronto to Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ill-informed, rude employees"

(United States)

Trip Verified | Istanbul to Dushanbe. Awful!! Flight was supposed to leave at 9 pm. At check in, told flight was delayed by nine hours, passengers had to stay at airport. No place to sleep, zero assistance or empathy from ill-informed, rude, Turkish airlines employees, whose ability to speak English was very limited. Left to sleep on floor of airport for nine hours. Will never fly again with them.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIstanbul to Dushanbe
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"cabin was very new"

(United Kingdom)

Trip Verified | Istanbul to London. When I got to the departure lounge, it was a 30 minute wait to pass immigration officials and to have my passport checked, A number of families moving to the UK slowed down the process. Pre Boarding failed at the families on hand did not understand English or Turkish languages. Boarding on to a new B737 was quick and excess cabin bags was controlled strictly at the gate. The cabin was very new, with a light and bright feel. The seat where average economy seats with reasonable leg room. The plane featured over head TV screens that showed a cheesy lego based pre flight video. The cabin crew was very good and offered an efficient service. Drinks where served after takeoff and a very Turkish meal was served an hour later, featuring rice, vegetables and kebab meat. A vegetarian option was available that looked like couscous. Drinks included fruit juice, sodas, beer and white wine. Inflight entertainment was limited to music and radio on 8 channels. Overall it was a pleasant flight and the seats where OK.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIstanbul to London
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"No complaints at all"

(Netherlands)

Trip Verified | Boston to Amsterdam via Istanbul. Great flight, no delay. The staff were very kind and helpful during the flight. The entertainment system was great, lots of new movies/series. My preferred food is seefood based upon my miles and smiles profile. I got grilled salmon and shrimps. It was like eating at a good restaurant. No complaints at all
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBoston to Amsterdam via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"no entertainment"

(United Kingdom)

Trip Verified | Tashkent to Istanbul. Check in Tashkent was chaos, People where checking in box's of eggs and fresh produce to sell in Istanbul. I quickly slipped into the business line and saved 20 minutes from the check in process. When we all assembled in the depart lounge the pre boarding sequence went out of the window. People standing closest to the door where on 1st. This ruffled a few business travellers big time. The airplane was a well used and tired aircraft, the interior was well used & featured cramped and un comfortable economy seats. Boarding was swift and the crew did a manual safety briefing, before a quick take off. The inflight services was a limited range of drinks and tea. The meal options where greasy riced based meals with donner meats. There was no flight entertainment. The flight was over soon enough and we disembarked on a jet way with easy connection to my next flight.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTashkent to Istanbul
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes