✅ Trip Verified
| Bought a return ticket Kuala Lumpur-Paris via Istanbul in July 2020. Flight from KL-IST-Paris was fine. For the return trip Paris-IST-KL (20th Feb 2021), Turkish Airlines suddenly sent a cancellation notice in Nov 2020. We then decided to stay back due to Covid and contacted Turkish Airlines on 9th Jan 2021, with intention to postpone our flight. When we got a reply back from Turkish Airlines, they had by then re-scheduled the flight instead of having cancelled earlier. Anyhow, we still wrote in to postpone the flight. We provided the Booking Ref., which should already be sufficient for them to take action. Then we received another reply demanding that we provide, Booking Ref, Names, Original Flight No, Flight Date, Flight Time, E-Ticket No, which we furnished. That was on 11th Jan 2021. Till today, 23rd Jan 2021, we have still not received any reply nor instructions on how to proceed while the date of our flight is drawing closer. I agree with some of the comments here that Turkish Airlines service is one of the worst I have come across and they are "robbing" customers by not replying which will cause you to forfeit your flight. Then it becomes your fault. Even worse, we bought an Economy Flexi which allows us at least 1 change for free. We had to pay more for it. This is also not the first time TK has given us issues. They abandoned us while we were visiting Turkey at the height of the Covid 19 pandemic in March 2020. We called their office in Istanbul. Only to be told they cannot help us. We have been duped twice TK, there will never be a third, I assure you. You will be our last choice even if you are the cheapest. TK still has a lot to learn about customer service.