✅ Trip Verified
| I am flying from Vienna to Singapore with a layover in Istanbul for 11 hours. I selected this long layover knowing that I had much shorter routes with the only intention of taking the Sunday 4:00 pm free tour around the city that Turkish Airlines provides to it´s travelers when they have long wait at the airport. Prior my flight, I confirmed via phone with Turkish Airlines that there was no need to make a reservation and that as long as 1 person would like to make the tour, that would be sufficient to do it and that I needed to be at hotel desk 30 min before the start. As soon as we landed I rushed to the desk office but the passport control took about 50 minutes and I arrived at the desk at 3:50 pm (20 min later than expected). Although I was late, I did see that the tour group was there with the guide, getting ready to leave. I asked at the desk if I could join and they told me "No, tour is finished". I was not going to take no for an answer as I had chosen Turkish Airlines and a 11 hours layover flight (instead of 3) to jump on that tour. The manager approached me in a very rude way and told me that she had to leave and that the buses were full. She said that she could put me in the tour but that there was no space for me (in the website clearly states that as long as 1 person will be interested in the tour, it will be arranged). According to her excuse, she had 62 people ready to go and that was exactly the maximum amount that she could take. It is interesting, to say the least, that apparently I was so unlucky that I was the only person that was left out out of an exact number of 62 people. It is really hard to believe that the group of tourist standing next to me at that same moment was 62, when it looked more like 20 people. This person was extremely rude and zero customer oriented and did nothing to help me in that situation or to find an alternative. All she did was to yell at me and say that if I was not happy that I should open a claim (so that's what I'm doing now). I would like to highlight that all I wanted was to do the tour on my way to Singapore and it would have been really easy for her to make it happen. Instead, now I want a compensation.