Turkish Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1422 reviews
5/10
No Skytrax Rating
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1/10

"poorest customer service"

(Germany)

Trip Verified | Berlin to Manila via Istanbul. Turkish Airlines lost my luggage. It was delivered only 36 hours after my arrival. The worst thing was the way of delivery. A very rude guy brought the luggage to my place. He threatened me to throw the luggage on the street if i don't come down the stairway to pick it up. I complained via the feedback online form and now i am messaging with Turkish Airlines for more than 6 weeks. They refuse to give me any compensation for the stress. For me it's the poorest customer service i ever experienced from an airline I will never fly Turkish Airlines again.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBerlin to Manila via Istanbul
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"running a baggage scam"

(Canada)

Trip Verified | Istanbul to London. This airline is running a baggage scam. Be very aware. On their website they claim to allow free 2 bags (check in up to 32 kilos each) . When you arrive at counter , they don't speak English and keep telling you are not allowed any bags and must pay for it. They leave you with no option. I had to pay $400 dollars for my two bags , weighing 20 mg each. Avoid this airline like the plague. They do not speak English and are scamming people with this whole luggage scam. It's basically some sort of legalized robbery.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteIstanbul to London
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"food was delicious"

(Greece)

Trip Verified | Athens to Havana via Istanbul. Amazing crew service. On time. Great selection of music and movies on the IFE. The food was delicious with 2 choices and menu card and real cutlery. Also amenity.
AircraftA330-200
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAthens to Havana via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"day 3 and no luggage"

(Brunei)

Not Verified | Vienna to Istanbul. Our morning flight was delayed then eventually cancelled due to the bad weather which is understandable. We had to rushed back to counter for them to issue another boarding pass and during this time it was already chaotic. Then they gave us options whather to take the next earliest flight but will arrive in Istanbul Sabiha airport and not Istanbul Ataturk airport. Another option is to take another flight but had to wait for another 9 hours. We took the first option because Turkish airlines promise that our luggage will be sent to Sabiha airport when we landed. Once landed, waited for around 45 mins - 1 hour for our luggage but none arrived including others that took the same option as ours. Few minutes later one of the staff came and informed us that all the luggage are left in Vienna. This became even more chaotic as passengers have other arrangements and obviously requires the luggage. The staff told us to file baggage lost at the counter and the queue itself took almost 2 hours. Turkish Airlines again made another promise that they would send it by the next morning to our hotel but again we still have not receive our luggage the next morning. Fortunately our hotel staff helped us to follow up on this matter and again Turkish Airlines made another promise that the luggage will be sent tomorrow evening. So day 3 In Istanbul with recycled sweaty clothes and no luggage. We are really hopeful that it will be sent by tomorrow evening as we are going back in few days. The trip from Sabiha airport to our hotel itself costed us twice the price. Pray for our luggage. Hope Turkish Airlines take this matter seriously.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteVienna to Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Customer service awful"

(Israel)

Trip Verified | Tel Aviv to Singapore via Istanbul. Ground service is awful, I am Elite+ and get no gold lines. Boarding is a mess. Customer service awful. They deducted miles from my accounts and they don't care, give me weird and general answers over the email. Cabin crew was ok, but missed several safety classes. I paid for emergency seat, Turkish Airlines decided to give to someone else the seat - this guy is Turkish Airlines employee - I saw him with joking around with the cabin crew and they also treated him with some business class beverages, so Turkish Airlines is also corrupted. In Tel Aviv there is no special line for the gold members because Turkish Airlines also doesn't care about the so many Israeli passengers.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTel Aviv to Singapore via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the stroller was damaged"

(United Kingdom)

Trip Verified | Istanbul to London. On our flight back from Istanbul we handed our baby stroller to Turkish Airlines. When we arrived to London we realized that the stroller was damaged. We started a claim case there at Heathrow airport. An online account was opened for us through which we filled in more information and received an evaluation which said that that THY would compensate the repair. We ordered two pieces of replacement covers and sent the receipts to THY. This was on the 19th of January. Since then we've been trying to resolve the case but we are being ignored. Today I talked to customer service for the 5th time. Every time I'm told that we should hear back in couple days but we never do. This is such a shame. What we claim is not even that much. If we were this responsive when we owed any money to THY we would be fined multiple times. They are getting away with it. It's such a shame for a company which claims to be world class. It's obvious that the quality they stand for is disappearing quickly.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteIstanbul to London
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"zero customer oriented"

(Slovakia)

Trip Verified | I am flying from Vienna to Singapore with a layover in Istanbul for 11 hours. I selected this long layover knowing that I had much shorter routes with the only intention of taking the Sunday 4:00 pm free tour around the city that Turkish Airlines provides to it´s travelers when they have long wait at the airport. Prior my flight, I confirmed via phone with Turkish Airlines that there was no need to make a reservation and that as long as 1 person would like to make the tour, that would be sufficient to do it and that I needed to be at hotel desk 30 min before the start. As soon as we landed I rushed to the desk office but the passport control took about 50 minutes and I arrived at the desk at 3:50 pm (20 min later than expected). Although I was late, I did see that the tour group was there with the guide, getting ready to leave. I asked at the desk if I could join and they told me "No, tour is finished". I was not going to take no for an answer as I had chosen Turkish Airlines and a 11 hours layover flight (instead of 3) to jump on that tour. The manager approached me in a very rude way and told me that she had to leave and that the buses were full. She said that she could put me in the tour but that there was no space for me (in the website clearly states that as long as 1 person will be interested in the tour, it will be arranged). According to her excuse, she had 62 people ready to go and that was exactly the maximum amount that she could take. It is interesting, to say the least, that apparently I was so unlucky that I was the only person that was left out out of an exact number of 62 people. It is really hard to believe that the group of tourist standing next to me at that same moment was 62, when it looked more like 20 people. This person was extremely rude and zero customer oriented and did nothing to help me in that situation or to find an alternative. All she did was to yell at me and say that if I was not happy that I should open a claim (so that's what I'm doing now). I would like to highlight that all I wanted was to do the tour on my way to Singapore and it would have been really easy for her to make it happen. Instead, now I want a compensation.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVienna to Singapore via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolute joke of an airline"

(United Kingdom)

Trip Verified | Seychelles to Birmingham via Istanbul. Absolute joke of an airline. Booked a last minute ticket to get back to the UK for a family emergency, currently sat grounded on the tarmac at Istanbul with a small baby- it’s been 2 hours and they claim it’ll be another hour at least and just receiving a long list of stupid excuses and then no reason at all for another hours’ delay with the most recent update. Should have listened to the reviews here; at this rate this flight will get me back to the UK at around the same time my original flight was booked for. Outrageously disorganised and absolutely no clue what they are doing!! Oh and the food is disgusting.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSeychelles to Birmimgham via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"changed the flight time"

(Germany)

Not Verified | Kathmandu to Munich via Istanbul. This is the worst service I have ever seen. Airline changed the flight time and instead of 2 hr transit we need to stay 14 hr at this Istanbul airport. And they didn’t provide us visa and hotel to stay. This is the first and last I’m traveling with this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKathmandu to Munich via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"good service is decreasing"

(Germany)

Trip Verified | Sharm el Sheikh to Frankfurt via Istanbul. Both outbound flights quite okay. Pleasant staff, my husband's normal meal was average. My special meal was rather nice, twice the same. Film choice very poor, mainly testosterone filled movies or old sob stuff. Very few films available in German. English films hard to understand because of bad sound system and/or cheap earbuds. Return: On time, same poor entertainment. Although my low calorie special meal is registered in my frequent flyer profile, on both legs I had to accept normal food, the second inedible half raw scambled eggs. TK's good service is decreasing!
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSharm el Sheikh to Frankfurt via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no