✅ Trip Verified
| Kilaminjaro to Chicago via Istanbul. My problems began the day before the flight, I had booked a Turkish Airlines award business class ticket using United Mileageplus miles months earlier, but the day before noticed I couldn't select my seat and part of my flights were missing from the itinerary. I called Turkish Airlines to confirm everything was but for some reason I couldn't select my seat, so to arrive to the airport early. I arrive the next day to the airport 3 hours early in Kiliminjaro airport in Tanzania and it turns out there is a massive problem with my ticket. A Turkish airlines agent later said it was "it was award ticket and NO REC on your onward boarding pass"" which I have no idea what it means but the agent was smashing away at the keyboard for hours trying to get me on the flight to the point they had to hold the flight to Istanbul. At the very last minute I was finally I was able to board and the Turkish airlines agent said I shouldn't have any more problems, but once I get to Istanbul I need to get my next boarding pass and that my bag would arrive just fine to Chicago (both of these turned out to be false) Already having a bad day,I was informed that for the duration of the flight I would only receive economy service and meals despite booking a business class ticket. Once I arrived to Istanbul, more problems began as the transfer desks agents were extremely unhelpful just ping ponging me from one desk to the other with no agent willing to print my boarding pass or ticket. As it got closed to boarding time I told a transfer desk agent I'm not leaving until they print me my pass which I paid for and I was bound to miss my flight! In the end a desk agent in Istanbul wrote me ticket by hand 30 minutes before the flight was set to take off and told me to run! This ticket got me past security and it seemed everything was ok until I got to the gate and once again they denied me boarding, while they grabbed my passport and the agents again smashing on a computer keys trying to get me boarded. Then they tried to claim that my ticket was only economy until I showed them the receipt, at this point they were once again, holding the next plane up for me. At the very last second they finally let me board the flight to Chicago. Once arriving to Chicago I was once again greeted with more bad news. My bag had not made it so I asked them to ship the bag to Mexico City (where I live). They said I would need to pick it up at the airport "the next day." Well turns out the next day was a whopping 5 days later. When the bag arrived it was completely destroyed. The nightmare doesn't end there. I figured they would be quick to provide compensation over such an incident, especially over an expensive long distance business class ticket but was I wrong. Once I began the process I sent them all relevant details including pictures of my damaged bag, and receipts totalling about $500 for various purchases I had to make for the 5 days I didn't have my bag. Then they said that they couldn't pay me anything for my damaged bag because they needed a "repair invoice" when they originally said a financial request will suffice in lieu. At that point I had already thrown my damaged baggage away.