Turkish Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1406 reviews
5/10
No Skytrax Rating
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1/10

"ill-informed, rude employees"

(United States)

Trip Verified | Istanbul to Dushanbe. Awful!! Flight was supposed to leave at 9 pm. At check in, told flight was delayed by nine hours, passengers had to stay at airport. No place to sleep, zero assistance or empathy from ill-informed, rude, Turkish airlines employees, whose ability to speak English was very limited. Left to sleep on floor of airport for nine hours. Will never fly again with them.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIstanbul to Dushanbe
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"cabin was very new"

(United Kingdom)

Trip Verified | Istanbul to London. When I got to the departure lounge, it was a 30 minute wait to pass immigration officials and to have my passport checked, A number of families moving to the UK slowed down the process. Pre Boarding failed at the families on hand did not understand English or Turkish languages. Boarding on to a new B737 was quick and excess cabin bags was controlled strictly at the gate. The cabin was very new, with a light and bright feel. The seat where average economy seats with reasonable leg room. The plane featured over head TV screens that showed a cheesy lego based pre flight video. The cabin crew was very good and offered an efficient service. Drinks where served after takeoff and a very Turkish meal was served an hour later, featuring rice, vegetables and kebab meat. A vegetarian option was available that looked like couscous. Drinks included fruit juice, sodas, beer and white wine. Inflight entertainment was limited to music and radio on 8 channels. Overall it was a pleasant flight and the seats where OK.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIstanbul to London
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"No complaints at all"

(Netherlands)

Trip Verified | Boston to Amsterdam via Istanbul. Great flight, no delay. The staff were very kind and helpful during the flight. The entertainment system was great, lots of new movies/series. My preferred food is seefood based upon my miles and smiles profile. I got grilled salmon and shrimps. It was like eating at a good restaurant. No complaints at all
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBoston to Amsterdam via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"no entertainment"

(United Kingdom)

Trip Verified | Tashkent to Istanbul. Check in Tashkent was chaos, People where checking in box's of eggs and fresh produce to sell in Istanbul. I quickly slipped into the business line and saved 20 minutes from the check in process. When we all assembled in the depart lounge the pre boarding sequence went out of the window. People standing closest to the door where on 1st. This ruffled a few business travellers big time. The airplane was a well used and tired aircraft, the interior was well used & featured cramped and un comfortable economy seats. Boarding was swift and the crew did a manual safety briefing, before a quick take off. The inflight services was a limited range of drinks and tea. The meal options where greasy riced based meals with donner meats. There was no flight entertainment. The flight was over soon enough and we disembarked on a jet way with easy connection to my next flight.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTashkent to Istanbul
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"boarding sequence did not work"

(United Kingdom)

Trip Verified | Istanbul to Tashkent. Got to the departure longue to find utter chaos, 100s of local people trying to board a flight, each carrying with 3 or 4 cabins bags, wedding dresses, quilts and electrical goods. The Turkish airlines staff did their best to bring control and remove bags from shopping happy Uzbeks. The boarding sequence did not work either. Reminds me of a rugby scrum at its best. We were bussed out to a well used aircraft with a very dated cabin. When I got to my window seat I found both seats full of stacked bags. Which had to be removed to the frustration of their owner. Turkish Airlines had an extra 6 or 7 staff on the flight trying to move what seemed 2 tonnes of bags into the hold and to sit people in there assigned seats. The flight had a delayed takeoff, which gave you time to look at a very tired interior, seats were old and lacked support. Leg room was zero and there was no IFE or video screens. The crew gave a manual safety demo and had to control people who wanted to change seats. The flight itself was OK, there was a basic drinks service and a simple meal of kebab meat and rice, there was no vegetation options that I could see off. The crew enforced a strict liquor policy from take off which worked well. Landing was OK and we where loaded into a bus from a remote parking space. Transit through Visa control and baggage collection was fast by Uzbek standards.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIstanbul to Tashkent
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Can't wait for the new airport"

(United Kingdom)

Trip Verified | London to Istanbul. The departing gate and boarding experience was good, people boarded quickly and the sequence worked well. The cabin of this new 737 was clean and bright, for a economy seat the legroom was ok with a standard seat pitch of 34 or so inches. A cheesy safety video was shown before takeoff featuring lego figures. A little too cheesy after been shown twice, once in Turkish and once in English. Drinks were served after take off in a punctual fashion and was soon followed by a superb in flight meal of lamb kebab and rice, a good looking vegetarian Dahl was available too. Drinks included average wines and rice beer, along with soft drinks and Turkish coffee. The cabin crew where good and well turned out, including a chef working in the galley for business class passengers. The rest of the flight was fine. This plane did not feature IFE, other than some magzines. We were disembarked at a remote stand and spent 20 minutes on a bus trundling across a dark airfield to a packed transfer hall. Cannot wait for the new airport.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLondon to Istanbul
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never again Turkish Airlines"

(Canada)

Trip Verified | I was flying from Alexandria to Atyrau through Istanbul on Jan 15, 2019. The luggage was tags were printed fine all the way to Atyrau but the Turkish Airlines Supervisor asked the agent to check it only yo Istanbul. He was rude and obnoxious. He claimed that this was because I have two different ticket numbers which is very common anywhere else on earth. He said the same to someone else who was going to London but he received a phone call from superiors to make this passenger luggage go all the way to London. When I complained, he threatened to float my flight. He was shouting at everyone and when when his colleagues offered to intervene, he shut them down. I fly on Turkish Airline from Cairo every 28 days and I never had this problem. But now never again. I had to get a 50 Euro Visa to and clear customs in Turkey and collect my luggage to check in again because this incompetent airline staff. Never again Turkish Airlines.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAlexandria to Atyrau via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"really discriminate passengers"

(United States)

Trip Verified | Mumbai to Los Angeles via Istanbul. The estimated departure of TK9 (BOM-IST) was 6:55 am which actually departed at 7:55 am it was delayed because of some connecting flight and other reasons. My experience in both flights form BOM-IST and IST-LAX was way too different. BOM-IST review: Communication: The communication done by the pilot with passengers was awful they spoke something in Turkish and mumbled some English. All I understood was word THANK YOU. The quality of speakers used for the announcement was very cheap. The flight crew had a very different attitude in this flight they didn't communicate well with passengers and was just doing work like robots. Not listening to queries and moving on with next passengers. They didn't even greet their incoming passengers. Food quality was OKish. No menu card was provided. Overall the Flight was clean with old interfaces. My front seat was torn apart with some internals clearly seen. IST-LAX review: The communication was very clear in English the speakers were fine. The cabin crew was friendly and accommodating understood passengers well and heard all my queries. Helped me with my bags. Greeted us while coming in and going out. Food: Food was awful. When given meal preference was an Asian vegetarian meal please for god sake dont serve ITALIAN PASTA. Menu card was provided. Flight: This flight was cleaner with newer interfaces and good seats. The flight arrived 1 hr late. Overall Review of Turkish Airlines: Istanbul airport security lady was extremely rude. She can't even understand basic English. Passengers are in hurry and tired and in that mindset even such small things make a big impact on passengers. My Mumbai to Istanbul flight was awful and Istanbul to Los Angeles was good. They do really discriminate passengers from different regions. Providing different services to different passengers.I have traveled quite a lot but never gotsuch treatment.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMumbai to Los Angeles via Istanbul
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Really bad experience"

(United States)

Trip Verified | Istanbul to Beirut. Rude, arrogant, stressed and unapologetically inattentive crew. Wifi impossible to connect to, or simply malfunctioning. Really bad experience.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteIstanbul to Beirut
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they couldn't pay me anything"

(United States)

Trip Verified | Kilaminjaro to Chicago via Istanbul. My problems began the day before the flight, I had booked a Turkish Airlines award business class ticket using United Mileageplus miles months earlier, but the day before noticed I couldn't select my seat and part of my flights were missing from the itinerary. I called Turkish Airlines to confirm everything was but for some reason I couldn't select my seat, so to arrive to the airport early. I arrive the next day to the airport 3 hours early in Kiliminjaro airport in Tanzania and it turns out there is a massive problem with my ticket. A Turkish airlines agent later said it was "it was award ticket and NO REC on your onward boarding pass"" which I have no idea what it means but the agent was smashing away at the keyboard for hours trying to get me on the flight to the point they had to hold the flight to Istanbul. At the very last minute I was finally I was able to board and the Turkish airlines agent said I shouldn't have any more problems, but once I get to Istanbul I need to get my next boarding pass and that my bag would arrive just fine to Chicago (both of these turned out to be false) Already having a bad day,I was informed that for the duration of the flight I would only receive economy service and meals despite booking a business class ticket. Once I arrived to Istanbul, more problems began as the transfer desks agents were extremely unhelpful just ping ponging me from one desk to the other with no agent willing to print my boarding pass or ticket. As it got closed to boarding time I told a transfer desk agent I'm not leaving until they print me my pass which I paid for and I was bound to miss my flight! In the end a desk agent in Istanbul wrote me ticket by hand 30 minutes before the flight was set to take off and told me to run! This ticket got me past security and it seemed everything was ok until I got to the gate and once again they denied me boarding, while they grabbed my passport and the agents again smashing on a computer keys trying to get me boarded. Then they tried to claim that my ticket was only economy until I showed them the receipt, at this point they were once again, holding the next plane up for me. At the very last second they finally let me board the flight to Chicago. Once arriving to Chicago I was once again greeted with more bad news. My bag had not made it so I asked them to ship the bag to Mexico City (where I live). They said I would need to pick it up at the airport "the next day." Well turns out the next day was a whopping 5 days later. When the bag arrived it was completely destroyed. The nightmare doesn't end there. I figured they would be quick to provide compensation over such an incident, especially over an expensive long distance business class ticket but was I wrong. Once I began the process I sent them all relevant details including pictures of my damaged bag, and receipts totalling about $500 for various purchases I had to make for the 5 days I didn't have my bag. Then they said that they couldn't pay me anything for my damaged bag because they needed a "repair invoice" when they originally said a financial request will suffice in lieu. At that point I had already thrown my damaged baggage away.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKilaminjaro to Chicago via Istanbul
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no