Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1480 reviews
5/10
3 star Skytrax Rating
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1/10

"terrible customer service"

(United States)

Trip Verified | Tehran to New York via Istanbul. Terrible experience and terrible customer service! Will never fly again. I tried to change my flight date, called the airline and they made the changes. Told me I would be getting a confirmation email after I hang up (Never received it). I called back, submitted my request again and was told that someone would get back to me in at most 7 days (Never happened again). I called back (this was 3 days to the actual flight date), was told I need to go to a Airline office to make a change!. The closest office to me is 250 miles away. Also, there was a schedule change on the ticket that I did not confirm. When I called, I was told that I would not get charged the penalty, I ended up getting charged+the fare difference (almost 500$). In addition to the trip cost (200$) for a one way trip. So this has never happened before with any other airline. It would have been easier to cancel and buy a new flight which would have cost me around $800 for a two way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTehran to New York via Istanbul
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"as a low budget airline"

(Greece)

Trip Verified | Belgrade to Athens via Istanbul. My first flight departed with delay from Belgrade due to local weather conditions in Istanbul. I requested for a connection assistance in order to catch my second flight but the airline did not provide me such assistance. I managed to arrive at the gate of departure of my second flight while boarding was not completed and while the screen mentioned 'last call' but I was denied boarding because 'the system had unchecked me from the second flight due to late arrival of my previous plane'. People were boarding in front of my eyes on the plane. The Turkish Airlines officer deceivingly told me to go to another gate (215) because another plane was waiting for me. He just got rid of me. Gate 215 was near the rebooking office of Turkish Airlines for the issuance of new tickets. Although I was condemned to stay overnight at the airport, I was not proposed hotel accommodation or a meal. I was put on another flight departing next morning without even offered the possibility to select my checked seat (the officer rejected my request for an aisle position despite the fact that the plane was half-empty!). I filled a complaint form for denial of boarding and they replied that they are not responsible for a flight delay due to weather conditions. Turkish Airlines maybe is a large company but it manages these type of routine problems poorly as a low budget airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBelgrade to Athens via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no contact from lost & found"

(Ireland)

Trip Verified | Dublin to Tel Aviv via İstanbul. First of all our flight was delayed for over an hour, but that’s fine we crossed that bridge, then when we arrived in İstanbul airport we were told that we missed our connection flight. Ridiculous considering the fact the tickets were bought from Turkish Airlines and not from different companies, ok, 10 minutes of talking to customer service and we got new tickets from İstanbul to Tel Aviv (not same comfortable plane as it supposed to be but still something) Arriving in Tel Aviv we found our 3 bags on the belt but so called oversized bag (which was actually a doll birthday box for my daughter) was missing almost 2 hours waiting for it to be found (no luck) then another half an hour of registering with lost&found made us exhausted (myself my husband and 2 kids aged 3 and 5 at 5am in the morning is no fun at all) We supposed to pick up our rental car in between 3-4am and when we came to get it apparently the car was gone to another customer because we were late. We had no choice but get another more expensive car that was available (I think Turkish airlines should be liable for that as well) We registered lost baggage gave the address and phone number in Petah and asked them to deliver it there as we were going to Eilat for a few days. I was pretty much confident that should be no problem with contact details. I was 5 days later arriving back to Tel Aviv and with no contact from lost&found I rang them to see what’s the story and I was shocked when I heard that my baggage was delivered to me the following day! Where? When? To who? The answer was simple we have in our system that you baggage left to Eilat next day and was delivered to the hotel so we are really sorry but you have to get it yourself from there! How come they left my baggage in the hotel without notifying me? Answer was: Delivery company rang you but there was no answer. Left a message? I doubt it I think it’s pure lies) Anyway I said I want my baggage back please get it to me! Oh you know it might take couple of days. Fine I said just get it please! Few days later I rang again because nothing came and find out that delivery man came to the hotel in Eilat asked for me but because me and my spouse have different surnames he was told that there’s no such person registered (but then the question is how could he leave it there if he was told the person is not there) Again I was promised that few days later I will get it. As you can imagine I didn’t. Rang again today asked for the manager (was told the manager is in holiday) got to speak to supervisor and what a surprise she said that the baggage is not in the hotel in Eilat but in airport Eilat and because it’s holiday (Pesah) the airport is closed and they can’t get it. And she said you know it’s your fault that it went to Eilat. When I asked her name she refused to give and hanged up on me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Tel Aviv via İstanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a catch in terms of layover"

(United States)

Trip Verified | Houston to Kiev via Istanbul. Fares seem competitive, but there is a catch in terms of layover time. Mine from Houston to Kiev Via Istanbul had a return leg layover of 14 hours and though TK website says that a layover of over a certain hours gets a complimentary hotel stay. But there is a fine print somewhere which they always get a disqualified citing some wired “rules” that I, even as a frequent traveler cannot comprehend. Another notable difference in Turkey is that there are endless and multiple security checks, and one wonders if one is going through a war zone . Lines at security checks and passport control ( yes, if you need to stay at a hotel for a long layover, one needs to get an e-VISA just to get out, check into a hotel and get back to airport to catch the connecting flight). Ended up paying way more than if I had chosen other airlines like LH or SAS, which I will keep in mind next time
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Kiev via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"A poor experience"

(Portugal)

Trip Verified | Tashkent to Istanbul. A poor experience with Turkish Airlines. The guy who seemed to be the cabin chief was acting in a very extremely rude way towards the passengers, almost yelling at them, mostly hurrying people to sit down quickly. Very unprofessional. The tightest space for seating I experienced, apart from a low cost carrier in Indonesia. A mess with luggage, clearly too many volumes allowed onboard.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Food was on point"

(Czech Republic)

Trip Verified | Istanbul to Prague. The crew was very polite. Wide seats, good entertainment and I like the safety video. I had a morning flight so they served breakfast. Food was on point and delicious. The only bad remark is that they don't serve cold beverages on their second round of stroll.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Prague
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"staff appeared not to care"

(United Kingdom)

Trip Verified | Nakhchivan to Istanbul. The flight set off a little bit late and boarding was disorderly with too many passengers carrying oversized baggage on board. The aircraft appeared to be old with drop-down screens for entertainment which were virtually useless. Cabin service was not very good and staff appeared not to care.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNakhchivan to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"average with not many smiles"

(United Kingdom)

Trip Verified | London Heathrow to Istanbul. The flight from LHR took off on time. Boarding was hassle free. Seating was 3x3x3. Legroom was average but I had an emergency exit row seat. Cabin service was average with not many smiles. The flight was smooth as was the landing.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Cabin crew was good"

(Turkey)

Trip Verified | Istanbul to Trabzon. Boarding was fast. I thought flight will be on time but no! Taxi took forever. We've waited 40 minutes to take-off. Don't remember if I've heard any explanation from cabin crew. I'd prefer 60 minutes at airport to 40 minutes at a plane seat. Cabin crew was good. Sandwich and drink giveaway was nice. Cheap price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Trabzon
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it was extremely cheap"

(Turkey)

Trip Verified | Izmir to Istanbul. It was my first Boeing 777 experience. They gave a free hot sandwich with cheese and vegetables and a drink. Hot and cold options were rich. Cold ones weren't very cold but you can add some ice to them. Plane was really big and crowded yet there were no problem with fresh air and air conditioning. Well, maybe one. One of the cabins leaked some water to a passenger. They suddenly suggested he change his seat, he refused. Flight on time, good cabin crew. And this time, it was extremely cheap.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIzmir to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes