Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1480 reviews
5/10
3 star Skytrax Rating
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9/10

"cheap prices, excellent service"

(United Kingdom)

Trip Verified | Manchester to Bangkok via Istanbul return in the last month. All flights were on time. Excellent food and drink service. Lovely staff and a smile on their faces. Great airline, cheap prices, excellent service.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Manchester
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I won't recommend"

(Nepal)

Trip Verified | Lagos to Istanbul via Kathmandu. I am never flying with Turkish Airlines again and I won't recommend to anyone I know, my friends or families. I had a very long layover both the ways around (20hrs) each. I had heard from many friends that Turkish would give a hotel or other relevant services if we have to wait there above specific hours. That's why I went directly to the airport help desk/transit passenger resting place to make an inquiry about the service I would get. To my surprise, the lady on the desk took my all information from passport and ticket and said you cannot get a hotel. Then I asked why; she said you are Nepalese, you should either have resident card of America, Schengen visa etc.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLagos to Istanbul via Kathmandu
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible customer service"

(India)

Not Verified | Mumbai to Istanbul. One of the worst experiences of our life has been this trip on Turkish Airlines. After booking a confirmed flight on 6th April we were offered one in which the connecting flight leaves 2 days earlier than we land. Thankfully we didn't select this by mistake. Then we were given a new itinerary which needed us staying overnight at Istanbul. We were then given a hotel room outside the airport which needed us to spend 220 USD on an express visa to enter Turkey plus an additional 100 USD on travel. The airline doesn't give you rooms in the airport, which turns out to be more expensive for the passenger as there is no proper public transport to our hotel room and Turkish won't pay for it. To make matters worse today the check in doesn't work and they've told us we need to reach early to the airport if we need good seats. Avoid this airline for its terrible customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"mess with boarding process"

(United Kingdom)

Trip Verified | Prague to Istanbul. Just ordinary fight served by Turkish Airlines. Food excellent, but as always there's a mess with a queue when boarding process. This Airline really has to strict about the rules to all customer, as my experiences this is the worst airline for boarding process.
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePrague to Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"a very bad experience"

(Netherlands)

Trip Verified | Amsterdam to Bangkok via Istanbul. I wont book again after the conditions I flew in. Food: tasty. Over the average for an airline. In-flight entertainment: large variety of movies. Cabin crew: negligent and sloppy, to a frustrating level. So many episodes where they disregarded very simple requests from passengers or (worse) caused problems due to their disorganization. Gate crew: at the check-in I chose a spot that would allow me to easily access the bathroom, that I need for medical reasons. At the gate the seat got striked through and I have been re-assigned, no explanations provided. When I asked for the seat to be changed to an aisle seat, I have been told by the cabin crew to temporarily sit on the assigned seat. After take-off, my request got ignored for the whole flight, regardless many seats were empty. Seats extremely unconfortable and impossible to sleep in (very old plane for a 10h flight). Mine was even broken so I could not sleep at all. Food service: chaotic to the point that some people started to serve themselves due to the fact that their requests were disregarded or forgotten. Overall a very bad experience that leaves me confused at how this company won any awards. At first I also gave it the benefit of the doubt that's why I waited to write the review but the return flight confirmed all the negligent behaviors I saw on the departure flight. Other airlines offer very similar prices and the cons don't make up for the flight conditions you will experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bangkok via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"behaviour not professional"

(Italy)

Trip Verified | Venice to Ankara via Istanbul. Instead of taking off on time the fight was originally delayed (on the information table was written 10 minutes). I was satisfied with the information (it is possible to be delayed). The next information which followed invited us to go to the gate. More than 75% of passengers created the line in front of the desk and we were waiting for opening the gate. It was the first mistake, after 45 minutes the staff changed the departure time on the information desk for 10.50 a.m. Nobody knew that the game was started. The plane was delayed by more than 60 minutes. It is usually that the staff will give you any additional information about the connection flights. Unfortunately, it is not the case of Turkish Airlines . After the arrival, I run from the plane through the tunnel in the terminal and hoped to catch the flight to Ankara. The guy who was wearing the TA uniform and who was waiting at the end of the tunnel showed me the direction where I should have found the gate of for my flight. Of course, it was the wrong direction and I had to run back. After that, I had to go through the x-ray frame and I have lost another 10 minutes although I didn't leave the secured area. When I came into the main hall I sew that the gate is closed. Until this moment nobody has apologized for the inconvenience and to this day too. This horror trip was still not at the end. I tried to find the TA office and I found only the TA desk where was it possible to buy new tickets. When I started to explain my situation and the guy behind the desk recognised that I am not a new potential customer his face expression changed rapidly and his bored voice said to me that he is not responsible for information. The problem was closed for him. After a few minutes, I found the desk with the logo TA in the check-in sections. I run there to solve the problem and I tried to inform the first staff about my situation. His answer was: "Wait a minute".. I didn't want to wait and I said to him, that his company is responsible for the situation and I expect more empathy and full service for customers. No answer, only disgusted reaction visible in his mimic and he showed me with the finger another TA worker sitting next to him. This person let explain to him my situation again and he printed a new boarding pass for the flight at 6.00 p.m. I checked the departure on the screen and by my next flight was additional information that it is delayed 40 minutes before the departure. I asked the guy again whether it is mean serious and my second question was why it is not possible to get the ticket for the flight at 5.00 p.m.? The answer was given with the highest arrogance in his voice."The flight is full!". And it is still not the end of the troubles, instead of being delayed 40 minutes the "great" TA let me wait one hour longer in comparison with original departure schedule. The service was the mess and the behaviour of the employees was everything but not professional.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVenice to Ankara via Istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"too busy to give much care "

(Singapore)

Trip Verified | Currently on flight Singapore to İstanbul, sadly been trying to get a drink and was told later, trolley came by serving coffee. FA told me that now coffee service, they have drinks round, first was drinks, food, coffee and drinks later. I had observed others got their drinks when they ordered randomly. I seem to get the response what their process of service is, and I have to adhere to that, even if I was asleep. The drinks trolley service came by and the same FA who told me ‘off’ remembered what drinks I had asked and served me. Such a hassle to get a drink because I asked for it out of their sequence. With only twelve hours I guess they are too busy to give much care to passengers.. Sad.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to İstanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I was simply shocked"

(Czech Republic)

Trip Verified | Helsinki to Kiev via Istanbul. Flying Turkish Airlines for the very first time. I was simply shocked, in a good way. I have never seen a more spacious plane with such leg room in economy class. The served meal was just lovely, cabin crew as well. 10/10.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Kiev via Istanbul
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do not care about their premium cabin passengers"

(United States)

Trip Verified | Flew TK 5 / 22 MAR, Istanbul - Chicago in business class. Had requested AVML (Asian vegetarian Meal). TK had forgotten my special AVML meal. On board they served boiled eggplant, tomato sauce and disgusting rice as THE main course. I refused to eat and returned my plate. No alternative food offered. I spoke to the cabin chief who expressed she was sorry and agreed that the meal served was not even close to AVML. Spoke to the chef on board who had no clue what AVML looks like. Starved for 12 hour flight. Cabin chief and the chef promised they would report this incident but it seems it did not go anywhere. I am an Elite Plus member of Turkish Airlines and it seems they do not care about their premium cabin passengers. Surprisingly cabin chief is TK's employee and the chef are employed by DO & CO catering company who provided meals for TK's passengers. Complained about the incident and response I got was we regret and no compensations given. It will be hard to choose TK for future travel.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Chicago
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"indifference to the disabled"

(Russian Federation)

Trip Verified | I bought and paid tickets 3 months before departure. I had pre-selected certain seats convenient to us. I am a self-moving disabled person. I have no leg, I move on a prosthesis. The choice of a comfortable place is important for my sick leg. When I flying from Hurghada – at the reception manager not given our pre-selected seats. He give to me uncomfortable seats in the tail of the aircraft, although I chose a seats for 4 months before departure. Turkish Airlines does not have Internet check-in when passengers departing from Hurghada. At the check-in Desk, the Manager issues boarding passes at random, not paying attention to the pre-selected seats in our tickets. 2. Indifference flight attendants In the plane, I ask for 2 flight attendants and explained the essence of the problem, said about my disability, showed my ticket. The flight attendants answered me: “The plane is full. I can't help you, sorry” The flight attendants were absolutely indifferent to my problems, they did not want to help me. 3. Stuff indifference at Ataturk Airport. Upon arrival in Istanbul, I had a connection time at the airport: 3: 20 - with our next flight to Vnukovo, Moscow. I was very tired, I had a pain in my leg, and I turned to the Info desk to ask the managers to let me rest for a short time in the lounges of Turkish Airlines. I said that I was disabled, I asked for help. In response, I received complete indifference, unwillingness to help me. The manager refused me any help, despite my repeated requests for help. I have not seen anywhere such a bad attitude, indifference to the disabled person in my air travels! 3. Problem with pre-ordered special meals When I buying tickets, my wife and I ordered Bland meal (BLML) and Diabetic meal (DBML) We always order in flights these types of food for our medical reasons. In all the airlines that we flew this food is much better than the standard meal. But in the case of Turkish Airlines, our special meal was simply inedible. This special meal given to us looked much worse than the standard nutrition. We just could not eat anything and flew hungry all our flights – in two ways! I remember that in my meal there was a lot of fiber, which I cannot eat. This is incompatible with the concept of the Bland meal (BLML) diet.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHurghada to Moscow via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no