✅ Trip Verified
| I had very unpleasant experience with Turkish Airlines. On 5th of February I purchased ticket from Chicago to Kazan via Istanbul for dates of Apr 1, 2020 - Apr 17 ,2020. I printed out confirmation and was happy about my purchase. It showed that transaction went successfully and I did not receive any email or notification that there is any problem with it. Next day, I id login to my account to select seats, which I did successfully. And that is it. Today, on the 2nd March, 2020 I decided to login to my account in order to change the seats and could not locate my ticket, although I have both Reference number and ticket number. After multiple attempts to find my ticket I had to call customer service on this phone number 800-874-8875. I spoke to representative and explain my issue. I gave my ticket number and she located it. But she said that it was cancelled and refunded. When I asked why it was cancelled and who did this, she replied that it was cancelled by the system. Unfortunately, she did not provide clear explanation why that happened. Also, there was no apology for inconvenience at all. She suggested filling out feedback form on the website and calling back with Feedback reference number. She said that in that case I will be transferred to Customer relations and they will be able to see detailed reason and will be able to explain the situation. I fill out feedback form and attached prove I have that I purchased the ticket. After that, I called again and gave that number to operator; also I want to mention that all the agents I spoke to where kind of rude and inconsiderate. Which is shocking and unacceptable, and I did not expect that such a company will have such poor customer service. I was transferred to customer relations. After couple minutes, she got back to me and said that my ticket was cancelled right away and refunded by system. And again, I did not hear clear explanation why that happened. Also, there were no apologies, no saying sorry. She just said that she cannot do anything and that is it. I asked her to see if there is any solution, she muted me and even did not listen to me talking. I asked her to take of the mute so I can feel that I am speaking to live person. She said that she did that so there will be no noises on the background. I said that it does not bother me. I tried to explain my issue again so she can advice solution and again right in the middle of me talking she put me on mute again. After that she started interrupting me and giving sign that she fed up with me and she wants to end this conversation. She put me on mute again and in that moment I asked her to transfer me to supervisor or manager. She did not reply back, I started saying: “Hello, Hello”. She took me from mute and said that she hears me and that she cannot help me. I asked her did you hear my question. She was not able to confirm that she did. I said that this is very disrespectful and that I will be complaining about my experience.