✅ Trip Verified
| I bought and paid tickets 3 months before departure. I had pre-selected certain seats convenient to us. I am a self-moving disabled person. I have no leg, I move on a prosthesis. The choice of a comfortable place is important for my sick leg. When I flying from Hurghada – at the reception manager not given our pre-selected seats. He give to me uncomfortable seats in the tail of the aircraft, although I chose a seats for 4 months before departure. Turkish Airlines does not have Internet check-in when passengers departing from Hurghada. At the check-in Desk, the Manager issues boarding passes at random, not paying attention to the pre-selected seats in our tickets. 2. Indifference flight attendants In the plane, I ask for 2 flight attendants and explained the essence of the problem, said about my disability, showed my ticket. The flight attendants answered me: “The plane is full. I can't help you, sorry” The flight attendants were absolutely indifferent to my problems, they did not want to help me. 3. Stuff indifference at Ataturk Airport. Upon arrival in Istanbul, I had a connection time at the airport: 3: 20 - with our next flight to Vnukovo, Moscow. I was very tired, I had a pain in my leg, and I turned to the Info desk to ask the managers to let me rest for a short time in the lounges of Turkish Airlines. I said that I was disabled, I asked for help. In response, I received complete indifference, unwillingness to help me. The manager refused me any help, despite my repeated requests for help. I have not seen anywhere such a bad attitude, indifference to the disabled person in my air travels! 3. Problem with pre-ordered special meals When I buying tickets, my wife and I ordered Bland meal (BLML) and Diabetic meal (DBML) We always order in flights these types of food for our medical reasons. In all the airlines that we flew this food is much better than the standard meal. But in the case of Turkish Airlines, our special meal was simply inedible. This special meal given to us looked much worse than the standard nutrition. We just could not eat anything and flew hungry all our flights – in two ways! I remember that in my meal there was a lot of fiber, which I cannot eat. This is incompatible with the concept of the Bland meal (BLML) diet.