Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1543 reviews
5/10
3 star Skytrax Rating
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1/10

"a really bad experience"

(Australia)

Trip Verified | Abu Dhabi to Barcelona via Istanbul. Wow, what a terrible experience we had flying Turkish. Out of AD we never got offered a drink after taking off, we were asked what we wanted for breakfast thinking it would be served before landing as take off was at 1.45am. Then an emergency medical issue on board meant we diverted and landed. Offloaded the pax which took a total of 90 minutes to do so. The cabin "chief" never informed us as to what was happening or anything. They were the most unprofessional crew I have seen in an emergency and on the PA system couldn't understand a word of what they were saying. Everyone missed connections and we sat around 8 hours in Istanbul. Then onto Barcelona, we asked for cabin socks only to be told that they were not issuing them on that flight so slept for the entire 3.30 mins. Again couldn't understand a word of what the "chief" was saying. Overall, a really bad experience, not business class in any way shape or form. Turkish Airlines really needs to work on this because service was terrible, food was not good and drinks were not offered at all. Give them a big miss to save yourself grief. Never again
AircraftA321 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Barcelona via Istanbul
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Poor service from staff"

(Ghana)

Trip Verified | Accra to New York via Istanbul. I missed my connecting flight to New York at Istanbul airport because Turkish Airlines delayed by an hour or more. I was scheduled for the 1pm flight. At 1pm they make us go through security checks and without announcing or informing us, they pack their equipments and leave. We had to go to the counter before we were I formed that our flight has again been changed to 5:30pm. No one, i mean no one saw it fit to announce the change to us. I then requested to speak to their manager or supervisor and was directed to another Turkish airline desk. staff here state they have no manager, i even exclaimed ‘how can you work here and not know your manager or supervisor’. I eventually met a gentleman who said he is the supervisor but has closed for the day, when i asked who he handed over to, he replied that i wait 10mins after he is gone then proceed to the counter to ask who the new supervisor is. I just lost it at this point. Poor service from staff, it’s as though they attend a class on how to be rude to customers. Flights delayed without the courtesy to inform us. No wifi service after an hour, hence our families were in the dark as to the status of our flight. In conclusion, i will rather walk than board another Turkish airline flight. Management and staff should be ashamed of the service they provide.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAccra to New York via Istanbul
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"blatant deception I've been exposed"

(United States)

Trip Verified | New York to Doha via Istanbul. The flight was comfortable and good value. The food was very simple and not plenty, but good quality. In-flight services were ok. But my suitcase was damaged and I did not get a refund. The problem is not the value of the suitcase in itself but the level of blatant deception I've been exposed to, something I had never seen before in 20 years of flying. If you fly Turkish Airlines and everything goes fine, all is good. But if your luggage gets damaged during the trip, be prepared to be treated as if it's none of their business, as with a low-cost airline. I feel lucky that the luggage was not lost at least. Here is what happened. First, the company claimed that the suitcase was already damaged when I had checked it in. In fact, I packed my coat into the suitcase in front of the check in desk right before dropping it, so I am absolutely sure that the suitcase was not damaged then. Someone replaced the label on the suitcase after the check it to mark it as already damaged at check in. The airline actually has a record of this in their system so the customer service staff could verify that this happened and issue a refund, but they never bothered. Upon my arrival in Doha, I have not had a chance to talk to the airline staff directly, so I was told by the airport staff to open a complaint by sending an email to the address of the airline's local office. That email was never replied. I talked to the airline staff when I flew back and contacted the customer service, which just resulted in a long series of interactions in which staff will tell you to just wait and file complaints after complaints until you give up.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Doha via istanbul
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"seats were comfortable"

(United Kingdom)

Trip Verified | Istanbul to Birmingham. Very happy with my flight. It was on time, seats were comfortable, plenty of choice on the IFE and the food was excellent. Cabin crew were very friendly and helpful. Would definitely use Turkish again
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Birmingham
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Food was great"

(Ukraine)

Trip Verified | Istanbul to Paris. Spotless experience and better than expected. Web-site was easy to book and check in. Airport check in took 1 min. Boarding organized by zones and fast. Cabin was spotless and seat comfortable. Entertainment system worked fine on the first flight, but was oldish on the second. When I tried to charge my phone on the second leg, the USB and power port were out of order. The purse took my phone and charged it at other outlet. Food was great, bar service generous. Toilets were spotless and amenities included toilet water. Crew attentive. Legroom fine. My second flight was around 30 min late due to storm over Istanbul. Bag on the belt in 20 min. 5 days after flight I received an email from customer relations with apologies for malfunctioning power port (crew reported it!) and 2500 miles to my account. I recommend TK and remain their loyal customer. Bad thing: Internet connection was out of order on the both flights. Not a big deal though.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Paris via Istanbul
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"rude and lacked any empathy"

(Ukraine)

Trip Verified | Kiev to Male via Istanbul. Two days lost and headaches all the way to our wedding. Horrible experience from start to finish with Turkish Airlines on our wedding/honeymoon trip from Kiev to Maldives. Sorry for the lengthy post. I will try to make it as concise as possible. Website and Mobile App issues: After creating my online profile, I needed to update my name to include my middle name, as it shows on my passport. Once my tickets were issued from Expedia, Turkish Airlines website and App couldn’t link the ticket to my Miles&Smiles profile because of the name discrepancy. It took several calls and emails to support, and even now it still shows my first name and middle name combined. Couldn’t update my rewards number: I mistakenly had the wrong Miles&Smiles number on my Expedia account when I purchased the tickets (copy/pasted without the last digit). Turkish airlines couldn’t update my ticket with the correct rewards number. Sure, it was my mistake, but it seemed like a simple request to update my ticket. Flight schedule change: Our flight times from IST to MLE on April 30th change from arriving at 11:50am to arriving 12:15pm, which was not a big deal, but logging into their website and App the system asked me to confirm the change, cancel the flight, or change the flight. There was no option to confirm the change. I couldn’t change my flight (which was free of charge). Every time I’d select the new flight arriving in MLE at 12:15, the system would say it couldn’t find a flight with that time. I made several calls to Turkish Airlines support, and they never helped me clarify if I was confirmed on the changed flight. The best they could do was tell me to contact Expedia and have them re-issue tickets. Between Turkish Airlines and Expedia support, I must have made a half dozen calls regarding this. By the end, Turkish airlines best response was that “everything should be fine”. All I wanted to know is that everything IS fine”. Cancelled flight from KBP to IST: As we were about to board our flight from KBP to IST on April 29th at 9:30pm, we were told at the gate that our flight was cancelled. • It took 6 hours to stand in line for new tickets. Calling customer support, the guy was rude and told me to just wait in line. When calling Expedia’s Gold customer support to get me a new flight, they were unable to assist because the Turkish Airlines flight was not showing an updated status, and that the flight was still on-time. Expedia could have helped me get new tickets, but they just needed to confirm the flight was cancelled. Expedia even called Turkish Airlines to get updates, and Turkish Airlines was unable to give them the cancelled status. So, after several calls to Turkish airlines and Expedia, we just continued to wait in line. We eventually got new tickets to IST, which left Kiev at 10am the next day (April 30th) and arrived in IST at 12pm. However, our connection from IST to MLE was at 1:00am that morning on April 30th, arriving in MLE at 12:15pm. The next flight from IST to MLE was at 4:15am on May 1st arriving in MLE at 2:20pm. • Turkish Airlines did put us up in a hotel for a few hours, since our new departure wasn’t unto 4:15am the next day. But, the customer service representatives in IST airport were all rude and lacked any empathy. The hotel (Ibis Hotel) was a 1-hour drive from the airport The room was dirty. Sheets stained. Hair and bead trimmings in bathroom I had to pay for a visa ($30, not a big deal)
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKiev to Male via Istanbul
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"debited the double the amount"

(Poland)

Not Verified | I booked flights on Turkish Airlines for my wife and myself. Without reason, they debited the double the amount. During one month, it was impossible to contact them and to have a clear answer by email, by phone or even on Facebook. They always repeated the same sh*t and nothing change. Finally, I directly called the customer service from Geneva airport and they gave to me an email where to explain my situation. After 10 emails with them, they finally refund my ticket, but not the one of my wife. They ask her to sign documents that she agree that the amount will be refund on my account, which makes no sense as I paid both tickets with my credit card. Anyway, its been 2 months now and the issue is still not resolved. I honestly never had an experience like that without any other company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Tokyo
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very poor customer service"

(Australia)

Trip Verified | The flight was delayed due to technical issue and caused our subsequent flight to delay. We had 15 minutes to dash to our next connecting flight. There were no ground staffs to help neither were there at buggy system around to sweep us through the big empty airport in Istanbul. Worst, the Turkish airline air transfer desk agents weren’t helpful at all. Although we explained we book our tickets with their partner flight in one same booking; they do not want to hold accountable for our lost. Worst, the manager or we think who pretends to be the manager will not offer us help or give us a clear explanation as to why; when we were already checked in all the way to Melbourne from Tel Aviv (even with the lugage proof). His arrogant and ignorant behavior were not professional. Very poor customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Istanbul
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"baggage with 3 days delay"

(France)

Trip Verified | Kathmandu to Bordeaux via Istanbul. Several problems: baggage with 3 days delay when returning from Nepal. No compensation. I had to pick up my luggage myself at the airport on a Sunday in the late afternoon. Flight from Kathmandu with more than 8 hours late (already 2 hours one way). The flight duration displayed on the outward and return journey is not the right one. It takes 2 hours more. I did not find the staff pleasant considering the late conditions. by buying the ticket, the return flight was to last 17h. In the end, it lasted 36 hours. The price of the ticket being more expensive than another company, the total duration and the rest make it better to avoid Turkish Airlines. Plusieurs problèmes : bagages avec 3 jours de retard au retour du Népal. Pas de dédommagements. J'ai du aller chercher mes bagages moi même à l'aéroport un dimanche en fin d'après midi. Vol au départ de Kathmandou avec plus de 8 h de retard (déjà 2 h à l'aller). La durée de vol affichée à l'aller et au retour n'est pas la bonne. Il faut compter 2 heures de plus. Je n'ai pas trouvé que le personnel était agréable compte tenu des conditions de retard. en achetant le billet, le vol retour devait durer 17h. Au final, il a duré 36 h. Le prix du billet étant plus cher qu'une autre compagnie, la durée totale et le reste font qu'il vaut mieux éviter turkish Airlines
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKathmandu to Bordeaux via Istanbul
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"poorest ever customer service"

(United States)

Trip Verified | Moscow to Hurghada via Istanbul. The poorest ever customer service, 23rd Feb. 2019, I flew with my son from Moscow to Hurghada Egypt via Istanbul, the flights were delayed, which was not their fault due to snow, we arrived to hurghada 3 hours late, and our luggage were left behind in Istanbul. we stayed just under 24 hours in Hurghada then my son went back to Moscow without his luggage and I travelled to Cairo. Communications with Turkish Airline customer service worse than poor, the luggage. arrived three and half days later with one luggage was damaged. From March the time I reported it, the case still going, they refused to compensate me for the damaged luggage because I reported it after eight days, no compensation for what I needed for necessary need for three and half days of the 6 days the length of my trip because I didn't obtain receipts for what I purchased, I had to carry my son's case back to London where he visited me the following week and took it back. I will never ever fly Turkish Airlines again if they pay me. I spent the most 3.5 miserable days of my life worrying as I had medications in the lost cases, by the way I am 70 years old, and they had no sympathy whatsoever. I challenge them to respond to this review. On my son's return to Moscow he also had another nightmare experience and had to pay for another airline to get back to Moscow and there was no compensation whatsoever (found out later they responded to him to visit their office in Moscow to get some kind of voucher to be offset against his next flight with their airline, why will he be forced to use their airline again?)) This review is mainly about how the customer service handled my issue,
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMoscow to Hurghada via Istanbul
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no