Turkish Airlines

✅ Verified Review | Bodrum to Istanbul. While the ground staff at the Domestic IST CIP terminal are great in reserving front rows or exit seats for their premium Miles&Smiles members, unfortunately, the TGS ground staff in BJV are the opposite. When I asked politely if I could have a window seat towards the front of the cabin I was handed a boarding card with a seat in the last row with a grin. I then asked if I could do a last minute mileage upgrade. Was first told that it was no problem, then the counter agent contacted her supervisor/colleague which first said that there was availability and that she could process my request but then strangely asked for my name, I could hear the whole conversation over the radio. I guess unless you are a local VIP your commercial value is of little importance. Then suddenly a barrage of invalid excuses followed. First she suggested that my fare class did not allow a last minute upgrade, when I pointed out that was untrue, it was unavailabllity bucket class C, which is also untrue according to M&S rules, finally she said there was a problem with their system, a TGS classic, I was handed out a seat in 6A and did not pursue the matter any further as a line began to form behind me. Not that of a big problem for a 50 minute flight but having had worse problems before, I was reminded once more how TK's ground services and customer service attitude on the ground, bar TK Do&Co, is a total mess. The flights to BJV and to IST were excellent in the air. On time, friendly and attentive cabin crew and detailed flight deck announcements. I wish it was good on the ground as it is in the air.

Houston to Paris via Istanbul. First time flying with Turkish Airlines, overall the experience was smooth. Check in line moved along nicely, however the ticket counter agent seemed like she didn't want to be their. Boarded on time and plane left on time but weirdly we arrived 15 minutes late into Istanbul. Inflight entertainment had a good selection of movies and the food was better then some other airlines I have tried. Our connection out of Istanbul to Paris left and arrived on time and all bags arrived. The return was more the same.

✅ Verified Review | In September 2016 I had a horrible experience with Turkish Airlines. My flight (TK-476) was on 17/09 from Ekaterinburg (Russia) to Barcelona via Istanbul. The time of departure was supposed to be at 7.30 - arriving time to Istanbul at 10.15 and the departure to BCN at 14.40 - so having 4.25 hours would be more than enough to change the plane in Istanbul. Unfortunately the Turkish Airlines delayed the flight in Russia for more than 3 hours. I can understand that there might be some technical problems or something but in that case the company is supposed to "think" of its passengers and be more client-oriented which I haven't noticed. The representatives didn't give any explanations regarding the reasons of delay, time of the flight, food, etc. When we finally arrived to Istanbul we still had enough time to catch the plane to BCN (we had 1 hour before the flight) and they could delay the plane for 15-20 min to let us in (I was not the only passenger - we were like 20 people who found themselves in this situation). The only thing they said was "sorry, you have to wait for the next plane" (additional 5 hours of waiting). They ignored us and our questions. After that I asked for food and I was given some sort of a coupon which was possible to use only in some places in food court. The cheapest ones, as I realized later. So the only thing I managed to have using this coupon was a bottle of water. Therefore sitting in Istanbul airport waiting for the plane for 5 hours I had to spend my money on normal food in a normal place. For the information: before that in Russia I was waiting for 3 hours and nobody informed me about breakfast so again I had to spend my money on food there. My advice to Turkish Airlines: teach your employees how to communicate with clients and to be more client-oriented.

✅ Verified Review | Singapore to Istanbul and return. The seats are worn out but okay. The main problem was the cabins were extremely overheated. I asked a couple of times if they could turn down the temperature but they never did. On a 13 hr haul feeling cooked is very unpleasant. I couldn't fly again with Turkish.

✅ Verified Review | Great experience. Easy boarding at Buenos Aires airport. Star alliance lounge fine, good shower. Enough space. Priority boarding respected. As soon as you board, you are greeted by your name. Fresh lemonade served before take-off, no champagne but you get it during the meal (Taittinger grande réserve). Seat very confortable. Between the first leg, Bue São Paulo, a diner is served, the cabin was almost empty. From São Paulo the cabin was almost full but you don't feel it. Another meal which I did not take because I wanted to sleep. 8 hours sleep. Full flat seat with a pillow and a duvet provided. 3 hours prior arrival a great diner, either Turkish cuisine or more international. I had great mezze and beef served by their inflight chef and of course champagne. Wifi free with good connection on board. Plane left Buenos-Aires on time and arrive 5 minutes later than expected due to a terrible storm over Istanbul. Will fly again with Turkish.

✅ Verified Review | You can only fly to Istanbul from Leipzig with Turkish Airlines. As I don't like narrowbody aircraft, the A319 was a disappointment for me. Turkish Airlines has 14 of them and this plane has no Inflight entertainment. However cabin crew and food were good, and we had a very soft landing.

✅ Verified Review | Istanbul to Amsterdam return. The best thing about Turkish Airlines was their food. Smoked eggplant with delicious meatballs and some rice was amazing, and the Turkish wine (the red one) was good too. I was very satisfied with the cabin crew who were very helpful. The A321 was also a new aircraft. There was nothing negative.

✅ Verified Review | Istanbul to Amsterdam. It was one of my best flights on Turkish Airlines. Although the plane was not the newest one (a 10 year old A330-200), it was comfortable enough for such a short route. The flight entertainment system froze for 2 times, but it has a enjoyable content. Ticket was cheap, food was amazing, and 30 kg baggage allowance was great.

✅ Verified Review | Vilnius to Buenos Aires via Istanbul. A next-to-perfect experience. VNO-IST a new 737, light load in business, crew attentive. No printed menu, yet good food and a large choice of beverages. In Istanbul, a separate shuttle for business pax getting them to the terminal before the main crowd. Got a complimentary 5* hotel for my layover, yet had to wait for almost an hour before it was arranged (without any crowd at the desk). Another negative point for ground service - staff at Turkish Airlines lounge in Istanbul was unable to handle any reservation change, been told to go to transfer desk (which is in the arrivals area and would thus need to re-clear security to get back to departures). Istanbul to Buenos Aires a slightly worn Boeing 777, yet full recline seat. Great attentive staff, printed menu, food was great and plentiful - two full services, one light (sandwiches) plus an ample choice of self-service items. Despite a dedicated wine list being presented, had to explicitely request wine, crew never offered it. Free wifi for business passengers is a great plus as well, although the connection was faltering at some moments. Onboard experience was thus almost spotless, ground experience much less so - at Buenos Aires, first priority/business luggage was delivered more than 20 minutes after the delivery started. Fellow business pax already started to worry. On the overall, a very nice experience, outstanding value for money given the price paid.

✅ Verified Review | Ankara to Istanbul on Turkish Airlines. Efficient check in and orderly boarding. On board the product was good with full flat seats and lots of space. The IFE needs a refresh but is otherwise fine with a wide range of movie and music options. The soft product needs polishing. After take off I was asked for my beverage choice and when delivered my coffe was lukewarm at best. The FA served everyone lunch but completely ignored me. When questioned the response was an astonishing "I guess I forgot". For a carrier that prides itself in its inflight catering and boasts about being Europe's best this was a shocking and totally unacceptable response. The flight departed and arrived on time and as with most flights using IST we were bussed to the terminal. I have flown Turkish Airlines 12 times in the last 2 months and this was by far the most disappointing experience.