Turkish Airlines

✅ Verified Review | Dublin to Tel Aviv via Istanbul. Turkish Airlines fall short in all areas from customer service to cabin and inflight experience. The lounge they use at Dublin is the worst experience. No recognition of business class passengers - we pay for this experience, but it is non existent. Narrowbody business class seating not overly comfortable, especially when in the recline position, especially the leg rest or lack of leg rest. Poor in flight service, feeling of being a burden to the cabin staff, despite only 50% occupation on business class cabin. IFE screen malfunction, poor response from crew and no offer of seat change. Not worth the extra fare for business class as there was a total lack of experience. I submitted feedback and received a response from them that did not address the basis of the feedback.

✅ Verified Review | Bangkok to London via Istanbul. First leg from Bangkok was an A330. Flight was delayed due to weather in BKK, unfortunately they only announced the delay after everyone had gone to the gate. Flight boarded about 45 min late and the crew were not quite ready when passengers boarded as they had arrived late and seemed a bit stressed about the delay which stuck with them for most of the flight. Despite the stress they were friendly and provided a good service. Welcome drinks were served but they ran out of TK's signature lemonade, which is a bit poor. That said the flight was otherwise great, dinner was served swiftly after take off and the food was a huge improvement on the outbound flight. The steak was one of the best I have had on a flight for years. After dinner beds were made and the lights were turned off. Breakfast was served about 2 hours before landing and this time the crew did remember to collect the breakfast orders so everything was served correctly. Despite the delay in take off we landed on time in IST. Transfer security were not quite awake when we showed up at 4 am in IST but we got through quickly and on to the excellent lounge at IST. While the lounge is excellent, by 6am is was extremely busy and seat were hard to come by. As personal electronic devices has to be gate checked for travel to the UK the gate process took about 15 minutes to get through but TK has done a fairly good job of streamlining the process, especially for business class passengers. Boarding was reasonably organised and boarding for the LHR flight was quickly completed. Flight this time was a Boeing 777 which left on time from IST. Again breakfast was quickly served. While the hot choice was limited is was tasty none the less. The cabin crew was far more relaxed on this flight and an absolute pleasure. Flight landed on time at LHR. The process of getting PED's was almost as cumbersome as getting them checked in but TK staff did their best to return devices as quickly as possible.

✅ Verified Review | Beijing to Atlanta via Istanbul. The flight itself was very good. My issue is with the mediocre to bad service outside of the flight. I purchased an economy ticket and tried to use my miles (from another airline within Star Alliance) to upgrade one segment of the flight. Simple? Not at all. I made sure that I purchased the ticket with the correct code (B) since you can only upgrade on Y and B codes. Then I upgraded the ticket using my miles, but was then told that the upgrade would change the code to an I. Code I does means that I get no miles for the flight even though I paid full price for the ticket. I tried to contact Turkish Airlines through their website and received no reply. I tried to contact them through their social media sites and was told to be patient and I would receive a reply. Two weeks later I checked the status and found out that Turkish Airlines had canceled my ticket. I contacted my travel agent who found out that my upgrade had created a duplicate ticket in their system so they had just canceled everything, all without informing me. Then they tried to charge me a reissuing fee for their mistake. Then I tried to upgrade again and couldn't online so I contacted them (this time by phone) and was told that their system was down and they couldn't do anything.

✅ Verified Review | Turkish Airlines has been one of my favorite airlines for this route among various options, due to the unavailability of direct flights between Tunisia and Bahrain. The outbound trip from Bahrain to Istanbul came on a date that was critical (28 Jun 2016 and what happened in Istanbul Airport). The airline and airport services worked professionally to cope with the stress around, rescheduling flight cancellations and assigning delayed people to new flights, others have been taken to hotels. I was travelling with my family, everything was arranged smoothly and since we got delayed for the flight of the next morning, we were offered a 5 star hotel accommodation and a Business class upgrade for the connecting flight to Tunis.

✅ Verified Review | Istanbul to Abuja. Lovely flight, customer service lovely, nice meals, kept to time and very punctual. The Boeing 737-900 is a very small aircraft for a trip of 6 hours+, very uncomfortable and barely have space to stretch or move about. But overall great flight except the fact that the aircraft is so small.

✅ Verified Review | Cape Town to Athens via Istanbul. They charge for sporting equipment stating it's a 'handling fee'. They are happy to take golf bags and skis free of charge, and diving equipment to three destinations free of charge, but the rest of the world they charge for. It really can't be that hard to handle some fins, a mask and a very small speargun for no charge can it, especially when these make up the only form of checked in baggage? And they do not weigh more than golf equipment or don't take up more space than a golf bag. I've never dealt with an airline that has such inconsistent rules regarding baggage, and made taking other goods overseas so difficult. Speaking to customer service they can't do anything either. Oh and they don't charge sports baggage fees as a single trip return, they charge for each destination where you stop / layover, both there and back, so you could pay up to 90 euros one way,and the same return.

✅ Verified Review | Delayed take off from Seoul to Athens via Istanbul with Turkish Airlines . Longer trip time (10.5 hours) from the reverse trip (Istanbul to Seoul) though the present voyage is anti-clock wise i.e. you earn some distance from earth's clockwise rotation. Same flight from Istanbul to Seoul was 9.5 hrs. Insufficient cleanliness of the cabin. Normal service. Food variety short. Seats on both flights had small space with front seat, knees were stuck on front seat for a medium size man (1.75 height).

✅ Verified Review | London to Guangzhou via Istanbul. I chose Turkish Airline on this occasion instead of my regular Qatar Airways. Was a bit apprehensive choosing this airline but what a fantastic airline it turn out to be, flights were punctual, priority boarding at all sectors, attentive and smiling FAs plus a chef on board preparing food which was very tasty and flatbed seats on both aircraft. The only issue, nothing to do with the airline, is the last leg, Istanbul to London and it can be daunting especially after a 10 hour flight where you go through security checks twice and no laptops on hand baggage. Although flying Business Class, the queues is very much the same as travelling economy and it took forever. Apart from the security checks at IST, everything else was as good if not better than some other 5* airlines I have flown. Give this airline a try and you will be pleasantly surprised.

✅ Verified Review | Gatwick to Bangkok via Istanbul. The arrival experience could be stepped up slightly. There really isn't much of a welcome when you first arrive on board. It takes a while for you to be offered a drink and for a business class traveller, I didn't get any service really throughout the whole flight. There was on both legs of the flight a few moody staff members. The seat itself is really good. Lay flat beds, however you do have to get up to allow them to put the thin mattress down, but the choice is yours. Meals are good. They are better than many other airlines I have travelled on. The only suggestion would be that the breakfast could be improved slightly. Main course and dessert are really good for airline food. I did once have a hot chocolate and that will be something I never have again. Inflight entertainment offers a limited selection. They could be more up to date movies. Wifi is a good addition too. The whole situation about not being able to take a laptop onboard from Istanbul to London was a right hassle. Chaotic and wasn't controlled well. No signage. People didn't know where they were going, didn't know they had to queue or that they had to have their bags checked again before going to the gate. Check in counter is separate for business class passengers but this is where it ends. When you get to the gateyes they call you up first. But if you are running late, there isn't a clear lane in IST for you to board. Overall I will continue to fly Turkish Airlines as they offer a really good service for a really good price. I can let the attention they don't provide to the customers go, but it does need to be addressed. There also doesn't seem to be anything available to snack on in-between meals. I have flown with them a few times and nothing has been on show or shown in the menu.

✅ Verified Review | Flew London Heathrow to Bangkok via Istanbul. TK1980/TK0064. Decided to go with Turkish Airlines as they had a compelling offer for the holidays. Check-in at LHR was quick and efficient, priority security check provided and access to any of the Star Alliance lounges in Terminal 2 (LH, United, Singapore or Canadian or the Premium Plaza lounge which TK contracts). Boarding began a little late and started somewhat disorganised with conflicting announcements but once the gate agents got them selves sorted boarding was quick and efficient. Lunch was served on the short flight to IST, single tray with 3 options for main course. Not great but beats most airlines. Seat was fully flat and IFE was excellent although no WiFI on this flight. The cabin attendants were a bit robotic but very nice. Flight was on time in to IST and when straight to a gate. On disembarkation there was a choice for connecting flights or arrivals but it looked like they had cordoned off the connecting flight route. Turned out they wanted to see boarding passes to let you through, slightly confusing and not very intuitive. Next flight was also on time, this time there was WiFi on top of the excellent IFE and although the WiFi was slow it worked well through the flight. The cabin crew were fantastic with the attendants looking after our section coming around at the beginning of the flight to introduce herself and point out the cabin service director as well. Seats were comfortable and everything worked with the cabin clean and tidy upon boarding. Amenity kits were handed out shortly after boarding. The evening meal was served about 45 minutes after take off. The starter and desert were great but the mains were pathetic, labelled as “salad and steak” it took some searching of the salad to find the miniature piece of beef. Meals have clearly declined with TK. We were given cards to order breakfast but they were never collected and the breakfast handout was a bit random and the hot options were a bit strange but tasted ok none the less. Overall a good flight, worth recommending if the price point is right.

✅ Verified Review | Dublin to Istanbul. I was impressed by the flight. Check in and boarding went well. The staff were very friendly and helpful, particularly with the younger passengers. The meal was very tasty, although I was surprised they served a breakfast for a late morning departure. IFE was very good.

✅ Verified Review | Istanbul to Athens. Unfortunately the plane was delayed, otherwise it was a pleasant flight. I was a bit surprised they didn't offer an alcoholic drink which surprised me for a full service airline. The food offered was a roll, which wasn't too bad considering it was a very short flight .

✅ Verified Review | Dublin to Istanbul. I enjoyed my flight. It left on time and check in and boarding went very smoothly. The meal was very tasty. I was a bit surprised that they served breakfast given the flight left at 10.50. Towards the end of the flight there were drinks being served which was very much appreciated.

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. Check-in slower than normal for priority lane on account of extra layer of checks for flights bound for North America. Boarding by zone numbers and quite orderly. On board, the hard product was a little weathered with scuff marks and torn trim. The flight left the gate 35 minutes late and there was no reason provided other than "operational issues". Once airborne, a 5-course lunch was served along with a wide range of drink choices. The food was quite tasty and well presented. The FA's were warm, friendly and very attentive. A special mention goes out to the staff who looked after my side of the aisle with a permanent smile and cheery demeanour throughout the entire flight. The IFE had a good selection but was awkward to navigate at times. Tolilets needed attention and were not always clean / tidy. Flight landed 30 minutes late and for an unknown reason we disembarked via airside buses which is extremely rare for Montreal. Overall the experience was positive and the cabin crew were exceptional.

✅ Verified Review | Turkish Airlines flight from Montreal to Istanbul was delayed for 10 hours as per online information. Connecting passengers were taken to hotel room but after 10 hours when passengers arrived to airport from hotel, the plane was further delayed for 12 hours. Passengers could not go back to hotel, as hotel checked them out already. So passengers were left in hotel lobby for additional 12 hours. Wheelchair assisted passengers were left with little to no help provided.

✅ Verified Review | Istanbul to Sao Paulo. Day flight. Managed to get an exit seat so plenty of legroom. Was sat next to Galley, lots of people milling around. Crew provided a high level of service. First meal was nice, second not very. Entertainment system was good. Flight had Wifi which is always a help. Plane was clean although the decor looked old, tired. Istanbul Airport is excellent with one of the best lounges I have ever been in. Enjoyed the flight, price was very good, will definitely fly with Turkish again!

✅ Verified Review | I was particularly looking forward to TK 1, my first trans-Atlantic business class experience. In most aspects, the flight was outstanding. Lamentably, the only negative occurred right at the start. Check-in went quickly, and the Gold Track security line was instantaneous. I did not have much time to experience the TK lounge because the TV monitors called passengers to the gate and hour and a half before departure. Gate 208 at IST was an absolute caldron. Of course, the security checks for USA departures are extensive, and as I had been informed, my ipad needed to be gate-checked. The problem was waiting and waiting in a huge crowd in a painfully hot gate area. By the time we boarded, I was drenched in perspiration. This is a problem that must be addressed, because a flight that begins uncomfortably in the extreme has to struggle to get back into pleasant territory. Nevertheless, once we boarded, the experience was exceptional. Seating on the 777-300 is 2x3x2. Every seat was occupied, but the seats themselves were full recline and provided adequate room. It almost goes without saying that the DO & CO food onboard was plentiful and delicious. TK provides a dining experience comparable to that of a fine restaurant. Cabin service was outstanding, and passengers who wanted to work or surf were provided with a laptop. The various quirks of the laptop took some time to decipher, but in the end, this provided several hours of amusement. There was a huge selection of movies, music, games, and TV shows. If Turkish Airlines can get control of the boarding experience, their business class service would be easily a 10.

✅ Verified Review | Madrid to Istanbul was about as seamless and enjoyable as a flight can get. Check-in was immediate and friendly, the Sala Cibeles at Barajas is an excellent lounge, departure and arrival were punctual, and onboard service was outstanding. Skies were clear for the entire route, so the views were enjoyable. Business class seating on the A330-300 is 2x2x2; I had a window seat in row 3 with the aisle seat vacant. The grilled Turkish meatballs were tasty, and the wines, particularly the champagne, were quite good. Although I did not watch the AVOD, I did review the movie choices for my flight to JFK the next day. This was one my most pleasurable flights ever.

✅ Verified Review | Toronto to Istanbul on Turkish Airlines. Having had my original flight out of Montreal cancelled and rerouted through Toronto with a 24-hour delay, I was bracing for the worst. Contrary to my expectations, everything from check-in through to landing was in perfect order. Flight pulled from the gate slightly behind schedule but landed early. On board, the hard product was starting to show its age with worn out seats and trim. The cabin crew were excellent with smiles all around and very attentive service throughout the journey. The food was not up to TK's usual standard and having flown them long distance multiple times in recent months, I have noticed the quality and quantity have deteriorated. The wines served were the same as what they had on board back in September of last year but plentiful nonetheless. The IFE had a good a selection although it could have benefitted from more recent releases. The seat was comfortable allowing me to get 6 hours of restful sleep. Toilets were kept clean throughout the journey. It was a pleasant experience on the balance and the cabin chief deserved special mention given how he handled my request to be moved to another seat.

✅ Verified Review | Montreal to Istanbul on TK36. Arrived at the airport 2 hours prior to departure only to find out check-in had been suspended. Passengers were left waiting in the queues for quite sometime before the TK station manger popped up and told everyone the flight had been cancelled. What ensued can only be described as chaos with agents running around collecting contact information from passengers so that they could be notified of their rerouted itinerary. TK operates three flights per week on this route with the next flight scheduled to leave only on Friday. This resulted in a long and extremely slow moving queue in front of the ticketing counter as two agents tried to reprocess a plane load of people. The rest of the ground staff ran around looking like they knew what they were doing but accomplishing next to nothing. The station manager was nowhere to be found with many passengers demanding answers. As the flight is often the very last one of the day, there were no other options left to get the passengers out on the same day with many having to contend with at least a one-day delay. Flight disruptions are an unavoidable part of air travel but TK is not equipped to deal with them as evidenced by the lack of coordination and inefficiency. Their call centre was equally ineffective as they kept saying there was nothing they could do. If TK is well and truly aspiring to become one of the leading carriers, they need to significantly pick up their game in customer relations and response to unforeseen events.

✅ Verified Review | The flight from Istanbul to Ankara is relatively short but on an early morning with good weather, it's a beautiful flight with a great view from the window. The service on Turkish Airlines is great even on this extremely short trip. Beverages and a breakfast sandwich are served. The breakfast was a simple cheese and tomato sandwich which seems quite standard for turkish breakfast but not too appetizing for me. On the flight to Ankara there was no in-flight entertainment system but there was on the return flight to Istanbul.

✅ Verified Review | Turkish Airlines makes a real effort to give even their economy passengers a positive experience. Their meals are tasty and generous. They distribute printed menus and amenity kits. Their check in staff are friendly and efficient. My originating United Airlines flight from Tampa was cancelled at the last minute, and after much scrambling, I arrived at the Turkish counter at JFK only 50 minutes before scheduled departure to IST. The flight had just closed, but the Turkish staff took pity on me and checked me in anyway. Both flights (New York JFK to Istanbul and Istanbul to Madrid) departed and arrived punctually. Despite the fact that the on-line seat map showed that the Kennedy - Ataturk flight was essentially empty up until the day before, when we boarded there were only a handful of empty seats. Where did those 150 mystery passengers come from? The economy class seat pitch is quite tight, I would have paid extra for an exit row seat, but it had appeared that I was going to have the whole back of the plane to myself. On the IST-MAD flight, we had an empty middle seat, and this contributed to a much more comfortable experience. My flight back to Turkey and the USA next week will be in business class, so I am looking forward to the award-winning premium service.

✅ Verified Review | We booked our flight from Riga to Dubai with 1 stop in Istanbul about 4 months before the flight. According to the rules we arrived 2 hours prior the departure. Completing all necessary procedures and passing boarding control we got on the airplane. Engines started, next thing happening was us unloading the plane 10 minutes after boarding. Airline announced that the flight is cancelled due to aircraft technical issues. Next 6 hours were spent in a queue waiting for the decision on how we will reach our destination. When we reached an airline representative all she could offer us was either to return a money for the trip or to take a next possible flight, which was in 1 week. Airline representative also didn`t offer any other option like booking another airline via another airport. Moreover, they didn`t offer any compensation.

✅ Verified Review | Kuala Lumpur to Venice via Istanbul. The flight from Kuala Lumpur was real packed. I was seated on 50G. It was rather hot during the flight. Meal was plenty and tasty. I also like your special menu and unique drink such as sour cheery drink and home made lemonade. They are fantastic! Most cabin crews on Kuala Lumpur - Istanbul sector were nice and polite except one male crew looked grumpy but he still did the job well. Nothing to complain from Istanbul to Venice. Toilet was clean and with proper amenities. We got nice blanket, pillow and nice pouch (Kuala Lumpur - Istanbul sector) full of flying amenities such as lip balm, socks, eye shade, toothbrush and ear plug which are nice. AVOD needs improvement on film and song selection. Need to provide some asian movies and songs including in Chinese/Mandarin. You have ones in Malay but not Bahasa Indonesia although you also serve Jakarta airport. Wifi is on and off. A bit frustrating indeed. Other than that, I have nothing to complain.

✅ Verified Review | Rome to Jakarta via Istanbul. The planes were clean and crews were nice. As usual, meal portion was big. I won't feel hungry flying with them. All are yummy. Drinks were nice. Like their sour cheery juice and home made lemonade. Blanket and earphone were clean and good. I like them, Travelling pouch given was nice. It is filled with toothbrush, socks, eye shade, ear plugs, lip balm and sandals. Great offer. Crews tried to do hard to make us happy but since the plane was very full, I feel the response was rather late. I pressed cabin button but they came so long but I understand that they were real busy. I guess the plane was close to 100% full. The plane looked new. Toilet was clean with its amenities. However, AVOD needs improvement. More Asian movies and songs please including Chinese Mandarin and Bahasa Indonesia (not only Malay). Wifi needs also improvement. Kudos Turkish!.

✅ Verified Review | London Heathrow to Sharm el Sheik via Istanbul. The flight itself was fine - not notably good or bad compared to many other airlines I have been on. My bag was delayed on the connection which was annoying but acceptable for a day, but less ideal when it became a second day with no explanation or contact from Turkish Airlines. But, their response to the issue was the worst and most customer unfriendly service I have ever had from any provider or any service, and has remained so for weeks. No ability to raise the issue by email, and online service down. No-one seeming to read anything submitted, in favour of moving it to another department as fast as possible and not just once, but time and time again. Asking for image of my passport (that they didn't need), over an online submission form that is insecure, in breach of their own privacy policy and all passably acceptable practice; ignoring the claim made and it would appear all text entered on their system; saying a bag whose main zip was broken to the point of not being able to shut anymore 'does not constitute any impediment for use of the baggage'; and not seeming to have a central complaint team. They could have got praise for sorting an issue out well; instead all their publicity about customer service appears to be hot air. I would never fly with them again, and would advise all others to avoid them too.

✅ Verified Review | Amsterdam to Amman via Istanbul. This trip was a 4 day trip with checked-in luggage. In both Amsterdam and Amman as well in transit in Istanbul we could use priority facilities allowing us to skip the lines for security. Turkish Airlines uses the Aspire Lounge in the Non-Schengen area of Schiphol Airport which was crowded and poorly stocked with food and drink options. In Amman they use the Royal Jordanian lounge which is spacious and well stocked with food and drink. During the 2 layover in Istanbul we used the Turkish Airline lounge which is huge with a lot of amenities and food options and again a good WIFI network. We even found some time to toy around with the Golf simulator on the lower floor of the lounge. The flights were the typical medium haul service, all 4 flights left reasonably in time and arrived spot on time at destination. On the day flights between Amsterdam and Istanbul a lunch respectively breakfast were offered. All the food was tasty and nicely presented. During the night flights between Istanbul and Amman, prior to take-off we were offered diner respectively breakfast but in both cases we opted to sleep which was perfectly possible in the sleeper seats in he A340 and A330. On all 4 flights the cabin staff was well groomed, nice and attentive but always stayed at distance.

✅ Verified Review | Gatwick to Istanbul. Very poor service from Turkish Airlines. At the last minute, as we were about to board the plane, we were told that due to a booking error (theirs, not ours) we had to pay extra or be denied boarding. Would not recommend this airline.

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. TK uses a dedicated business class check in with extra passport formalities for flights bound for Canada, USA, UK and Israel. This process was slow and added time to the check in process. Flight boarded slightly late but in an orderly fashion. On board, the hard product looked in decent shape with ample storage space for small articles. The overhead bin space however was limited due to the bedding they keep on hand. Drinks and lunch were offered after take off and having traveled the same route 6 weeks prior I was surprised to see the same menu. Despite that the food and wines were tasty and the service was with a smile. IFE had a good selection but the navigation was awkward at times. The Denon noise cancelling headphones were great. For reasons I have yet to understand Turkish turns on the cabin lights 3 hours prior to landing to serve an afternoon snack. Many other airlines do the same but not that far in advance of touchdown. This limits the amount of sleep you can expect to get. The wifi worked only part of the flight. It was an all around good flight with a great cabin crew. The French announcements from the cockpit were a nice touch. Flight departed late but arrived 40 minutes ahead of schedule.

✅ Verified Review | Cairo to Vienna via Istanbul. I consider Turkish Airlines one of the best airlines for everything, the aircraft cabin is clean and the crew polite and helpful. Even the transit area at Ataturk airport was an amazing experience and we had almost 5 to 6 hours transit time at the airport but we really enjoyed it.

✅ Verified Review | Kuwait to Edinburgh via Istanbul. My flights overall were good. However, the in-flight entertainment system on one leg of the journey was quite choppy - not just for me but for all the systems. I find that their lunch food is better than their breakfast food. Boarding was painless and transferring through Istanbul airport was fairly straightforward.

Montreal to Budapest via Istanbul. I had quite high expectations of Turkish Airlines but after four flights with them I evaluate them as mediocre. Perhaps I made a wrong meal selection, but Oriental Vegetarian meal was very unappealing. Other meals were equally dissatisfying. I appreciated steel cutlery instead of plastic. I was also disappointed to see that Turkish provides small vanity bags in an attempt to make the flight more comfortable. I would still recommend Turkish, because I booked with them and the price for a direct flight to Montreal was a good one.

✅ Verified Review | Istanbul to Frankfurt. We started just on time from Istanbul. We appreciated the professional service from flight attendants. They were smiling and amicable. We ordered extra meal and it was delicious. The seats are confartable and the Entertainment Programm was good. Thank you very much for everthing and looking forward to flying with you again soon!

✅ Verified Review | This almost 11 hour flight happened in a brand-new aircraft. On-board entertainment as well as the seats were just perfect. As we flew from Kuala Lumpur there were some specialities like the fact that you are not able to buy water or go to a restroom after passing the security check, but this has certainly nothing to do with the airline, just the preamble to explain my later impatience. After boarding, it took the crew about 3 hours to organize the supper, what might be on schedule but beverages came even later! Never saw a crew being so messy. Almost every member constantly dropped something: our food, their own food, once they managed to drop a pasta portion twice. I asked for two beverages but the lady forgot my second request instantly (never happened before). So the whole catering procedure was messy, slow and ineffective. For the second meal the crew forgot our veggie meals, forgot to mention that the meals they offered contained meat. They were not rude nor disagreeable, just made this hard day far harder than it should be. Would try to avoid Turkish Airline for long flights from now on. By the way, the short flight from Istanbul to Zurich (3 h) in an old aircraft was perfectly organized.

✅ Verified Review | Flew Turkish Airlines from Istanbul to London Heathrow. Slightly delayed departure after long line that involved multiple security checks. 2-3-2 fully reclining J seats with the latest onboard entertainment and WiFi. So the best onboard hard product available within Europe. The catering not that good this time. A rather poor salad offering and only a slightly better cold plate. The beef main course although delicious, lacking in portion. The crew were smiling but not forthcoming with drink refills. The lavatories were kept clean and the new Molton Brown products add to a quality experience. Overall an average flight with the usual excellent hard product.

✅ Verified Review | Sarajevo to Panama City via Istanbul. The first leg SJJ-IST was in a Boeing 737 in Row 1 with what must have been the worst leg-room I've witnessed in Business on a 737. The bulkhead is in front of your face and the only position to sit is upright. Fortunately the business class section was not full so I moved to a seat in Row 2, which had the seat in front of you to put your feet under. The service was good, and the meal was very good for so short a flight. The Istanbul to Panama City segment was on a semi-antiquated A330-200 which is 4 rows in a 2-2-2 configuration. The seat is comfortable for sitting upright and to a certain extent it is comfortable for relaxing. It is dreadful for sleeping, because the seat is so configured that in the "angled flat" position you slide down. I resolved this by putting my briefcase in the space under the seat in front of mine, and the briefcase then elevated my feet sufficiently to provide support to be able to lay comfortably without struggling to avoid sliding down the incline. The food on this carrier is much better than most European carriers, and light-years ahead of US carriers. The flight crew are sufficiently attentive to function without being over-the-top. When they finish serving, they disappear, and if you want something you'll need to call them and ask for it, or get up and get it yourself- they won't come by and volunteer. But the price is much cheaper than competitors on this route, and that forgives a lot. Overall, for the price, I'm more than satisfied. But if I had to pay full going price of European carriers, I'd fly Lufthansa or Air France, with flat bed seats and a more professional operation. A note of warning - unlike most Turkish long-haul aircraft which offer excellent wifi, this aircraft has no wifi, so you'd better enjoy reading.

✅ Verified Review | Istanbul to Izmir with Turkish Airlines. It was amazing for me to find a Boeing 777-300ER in such a short (50 min) route. Plane was just 1 year old and very comfortable. New IFE works amazingly well and it has a very rich menu. They give a sandwich and drink. It was tasteful and good for a 50 min flight. Cabin crew was also very helpful and smiley as always.

✅ Verified Review | After an excellent flight from Birmingham we continued our journey to Ercan. The aircraft was an A321 with 31" seat pitch which was okay for the short hop to North Cyprus. In the 1hr 15min flight they managed to serve a tasty snack and hot drinks, soft drinks and wine. Again cabin crew were excellent. The return trip two weeks later was equally good. Both flights took of and landed on time.

✅ Verified Review | Venice to Singapore via Istanbul. Usual, nice, standard service on these two flights. Both aircraft new. I noticed they have improved their IFE with new functionalities. The food portions became a bit smaller on the European routes but bigger on intercontinental ones. Food quality was good. Generous choice of beverages but rounds could be more frequent. Both flights packed. Cabin crew nice on the first leg, way warmer on the longer segment. On the way to Singapore, due to traffic congestion at Istanbul airport, plane took off with a delay of one hour but landed in Singapore on-time. Toilets were kept clean and are now getting stocked with new nice amenities (flowers, high-quality hand lotions and hand cream) which on other airlines you would find on business class only. Seat pitch on the A330 is quite poor compared to the Boeing 777. As an Elite member, I could use on-board Wifi at no charge and the connection was stable and very good considering the altitude. Priority-tagged luggage was delivered in less than 15 minutes in Singapore. Gold lounge at Istanbul airport is superb.

✅ Verified Review | Cluj-Napoca to New York via Istanbul. After spending 3h at the New York lost and found luggages I've been sent home with an international phone number and no File Reference number for my lost luggage. When I called the number i've been told that I need a reference form in order to get any information about my luggage. I traveled with 2 luggages, from which only one made it to the destination. From the attached tag to the luggage that arrived in NY it wasn't stick together correctly, the person who checked me in didn't even bother to remove the back of the sticker and put it together as it should had been. I tried to track down and make a complain against the employee - suggesting that he may not be even aware of the mistake he's doing and this puts in danger other people luggages too. No one was able to give me a reasonable help.

✅ Verified Review | Tallin to Singapore via Istanbul. It was my first time flying with Turkish on long haul flight and I was expecting a good experience. The food was bad on all the flights we had. The A330-300 from Istanbul to Singapore seemed old. The touch screens were not working normally, only with the remote that made navigation uncomfortable. The in-flight entertainment was really good though. It would have been nice if cabin crew would have offered drinks and snacks during the flight in addition to the dinner and breakfast served. On the way back from Singapore to Istanbul we were seated in the isle and it was just so cold, I was sitting with a hat, scarf, sweater, cardigan, blanket on me and my wool coat way over my head and I still got sore throat.

✅ Verified Review | Kiev to Istanbul. The service is surely not bad, but is not as high and as expected. A321 with very narrow, uncomfortable seats, and not pleasant to fly. InFlight Entairtainment didn't want to work. At Istambul Airport all our boarding and de boarding were serviced by bus, and it takes a lot of time. The crew was not very attentive, but was professional however.

✅ Verified Review | Birmingham to Istanbul. What a revelation this turned out to be. A great seat pitch (34" on Boeing 737-900ER) which as far as I know is unrivaled on most European economy class. A tasty dinner including soft drinks and wine was included and the cabin crew were excellent. Outbound and return both left and arrived on time. This offering was so far ahead of British Airways that choosing which one to use on this route is a no brainer.

✅ Verified Review | Toronto to Mumbai via Istanbul. Great people, great service. Staff was friendly and I enjoyed service. I have comfort on the way to Mumbai. I would recommend to go for it. There was problem with wifi connection but cabin crew helped and resolved it. I look forward to go for it again.

✅ Verified Review | Johannesburg to Gatwick via Istanbul. Seats were the smallest we have come across which was no fun on a 10 hour first leg. Staff unpleasant and food worse. Worst of all was the conflicting advice. We were told at check in no laptops or tablets in hand luggage, but they failed to mention battery pack phone chargers are not permitted. Ours were confiscated although people with laptops and tablets were permitted to hand these over and collect on arrival. Lack of customer advice mean this won't be an airline we will use again or recommend.

✅ Verified Review | Istanbul to Lagos. During the boarding flight attendant has changed our window seats by exit in a row of two to non exit seats in the middle of the row of four. We did not check the seat but asked her if the change is to equivalent seats and got a yes - to only see later that she misinformed us. The food selection was not available. Good enterntsinmrnt system but some times has problems and too much announcements. Out of 4 flights one suitcase damaged a lot, one delayed by two days. Staff in the plane friendly and helpful

✅ Verified Review | I was quite impressed with my first experience of Turkish Airlines flying from Edinburgh to Istanbul. Despite being a Boeing 737, the interior was beautiful and up-to-date with comfortable seats. The inflight service for economy was great and the food was delicious and nicely served. The entertainment system was full of options and very quick and responsive. I would definitely fly with Turkish Airlines again! The only downside is the flight schedule of this particular flight - arriving around midnight in Istanbul. I would much rather leave later and make it an overnight flight, arriving early in the morning.

✅ Verified Review | It was my first time flying Turkish Airline and it was a very pleasant journey. The flight I took was from London Heathrow to Taipei via Istanbul. I chose this airline simply because it provided the best route/price for the date that I had to fly. The staff were all diligent, kind and helpful. As well, I was surprised to have received the amenity kit sitting on an economy seat. They also gave out a warm hand towel and menu before serving meals which I find very considerate.

✅ Verified Review | Flew Istanbul to Hurghada. Convenient airside access through the lounge appreciated. The lounge offering good range of food and beverage options late into the night. Could do with some variations though. Orderly boarding process with pre-flight announcements and priority enforcement. Was upgraded due to overbooking which was a nice surprise. Full cabin. The crew were excellent. Pre take off drinks, a nice breakfast with two warm choices and after meal drinks service provided. Handed out tablets with pre-loaded entertainment and good quality headphones for this 2.5 hour hop on this A321 with empty middle seat configured J Cabin. Very smooth landing despite rough weather and on time arrival. Kudos to the flight-deck. Excellent overall flying experience with Turkish Airlines on this journey.

✅ Verified Review | Tbilisi to Amsterdam via Istanbul. Flew TK for the first time (return flight) and I found it a bit overrated. Service and reliability is no better than most EU majors, and overall the comfort and service looks from another time. The seats and interiors are really old, and very narrow on the A320 models (a kid won't even fit). Service is not really outstanding like you read in reviews, just basic and a bit cheap. Cabin staff can be quite stiff and really not friendly, which does not give the best sense of welcome claimed in their marketing. However the ground staff in Istanbul is quite outstanding and efficient! Our flight was 40min late with only 1 hour connection, but someone waits at the exit gate and takes groups of pax with short connections directly to the next gate; within 5min you are in the next flight which is unusual for connecting trips. My travel partner had also forget his tablet in the first leg aircraft from TBS, and immediately the gate staff had it collected and brought directly to the boarding of the next leg while we were boarding. Very smooth and ultra efficient! Even Lufthansa is not that efficient from my experience. At least they make it up in the aggressive pricing

✅ Verified Review | Do not opt for Turkish Airlines especially when you have a layover. Our layover was 1.5 hours in Istanbul while going from Berlin to Mumbai and back. In both cases, the first flight was late, giving us barely 30 mins to catch the next flight whose gate was really far away. The connecting flight was also Turkish Airlines, but still there was no support at the airport even though their first flight was late. While coming back from Mumbai, at Istanbul, there was an additional security check and the queue was long and our flight was in 15 mins! Nobody gave us any support there either and by some luck, one of the fellow passengers in the same situation was told by people waiting with us that we can go to priority security check if the flight is leaving soon. There was no sign for this or any indication from either Turkish Airlines or airport staff. We barely made it to the next flight 2 mins before gate closed even though the aircraft didn't take off for next 30 mins or more. I regret choosing Turkish Airlines and their lack of punctuality and support.

✅ Verified Review | Tel Aviv to Milan via Istanbul SAW return with Turkish Airlines. An early start Tel Aviv to Istanbul, 0620, Boeing 738, the usual service, nicely groomed flight attendants, polite, helpful. A cold snack and arrival in stormy Istanbul just to disembark the aircraft by uncovered stairs, nice wet welcome to Turkey. Transit area very crowded, mostly with Pegasus passengers. Istanbul to Milan, again by bus and this time covered stairs. A320, again, nice crew, hot lunch, full bar service. Arrival at MXP with a full security screening as if we were about to depart. Never been screened before anywhere entering a country. May have to do with our origin. Return, a quick friendly check in at Milan but terrible long lines at security and passport control. No gate posted for the departure until 55 min before, so uneasy walking around not knowing which wing to proceed to. Long tarmac delay with no explanation from TK. In general their English annoucements are difficult to understand. A320 with a friendly crew, nice hot lunch and a nice bar service. This time a jetway in Istanbul, good shopping, but staff does not speak English. Is this an International airport? Then get personnel who can assist in English. Istanbul to Tel Aviv on an A320, every seat taken, very bumpy, cabin too warm (seems to be the norm with TK) but crew managed to serve a nice cold snack and a full bar service.

✅ Verified Review | I enjoyed both of my 12 hour flights to Istanbul and back to Singapore with Turkish Airlines. The food was excellent, more than enough in-flight entertainment. Good service, the cabin crew were there to assist when needed. Overall a very positive experience.

✅ Verified Review | Istanbul to Washington. I am overall happy with Turkish Airlines seat comfort, food quality, cabin service, etc. The lounge at Washington Dulles Airport is excellent and probably the best at that airport. I want to address the way they handle the laptop ban imposed by USA and UK. The devices that are not checked in the luggage, are accepted by the airline representatives at the boarding gate, after all the passport and security checks. The devices are wrapped in bubble packs and a special receipt is given to the passenger. The wrapped devices are placed in sturdy containers before your very eyes. At the other end, Turkish Airlines have a stand right after you clear the passport control but before clearing the customs. They check your receipt and give you back your laptop. No muss no fuss. Under the circumstances the operation is pretty smooth. I thought travelers should know.

✅ Verified Review | Singapore-Istanbul-Lisbon (return) on TK in mid-March. Turkish Airlines pretty much exceeded my expectations on the outward leg of my journey, and the service was even better on the return. Check-in and boarding in Singapore went swiftly, on board the A333 to Istanbul the food, drinks service and entertainment was excellent (you'll receive a menu for the service). Also received the best amenities kit of any airline I've flown - not even Qatar gives out slippers and lip balm in theirs! No amenities kit on the Istanbul-Lisbon sector but it was more of the same: good entertainment, good food and drinks on board a clean B738. Cabin crew were very friendly on both sectors. Return sector was even better - the flight left the gate at Lisbon Airport on time. Good service once again with the regular drinks service, delicious meal of roasted meat and a very friendly bunch of flight attendants The entertainment system on board the A320 winglets was better than my outgoing flights, with a better touchscreen interface. Departure from Istanbul-Singapore also on-time, with a new A333 that had the newest entertainment system on board (it has live news from BBC and CNN). Good meal service once again with a relish pasta rigatoni, although I wish they didn't run out of meal choices on board. A slightly different brand of amenities kit was given out on this flight, but the contents were the same. On-time arrival in Singapore. The only thing that I didn't like was the seat and legroom on the Singapore-Istanbul sector, but overall Turkish Airlines put a smile on my face. I look forward to flying with them again.

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. Used the business class check in which was hassle free. The lounge in Istanbul offered a great array of drink and meal options but the shower facilities were falling apart and appeared in need of an upgrade. Boarding was on time and orderly and we left on time. On board the seating was comfortable and FA's were attentive. Turkish Airlines catering is on a serious decline with portions smaller and quality not what it used to be. My main course was two pieces of overcooked thin slices of beef. The meal before landing was also disappointing. The wine selection was OK and Tattinger was appreciated. Toilets were not kept clean and I had to point out to FA's on two occoasions the need for a touch up. The wifi was reliable. Thee IFE was decent but could have used more recent movie releases. Announcements from the cockpit were scarce with flight details provided only in the beginning. Flight arrived ahead of schedule.

✅ Verified Review | Amsterdam to Manila, via Istanbul with about 1hr layover in Istanbul and 5hr on the return flight. The price was very good for this route. This was my first time flying with Turkish Airlines and it was just fairly good. IFE had a good selection of movies also to keep me entertained, and they give you amenity kit which is nice. The planes were fairly nice too, minus on the way back home, Istanbul to Amsterdam, the aircraft was old and had no IFE, was a bit disappointing. The meals are very good overall, I loved the Cafe De Paris Chicken. Staff were so so, when I stepped in the plane, the two male FA's who are supposed to welcome people suddenly started chatting, and not welcoming me, not sure what this was about. On another flight they forgot to give me bread with my meal, they serve the bread after the meal I saw them giving other people but they never gave me. I would fly with them again if they have the cheapest ticket to my destination, otherwise not.

✅ Verified Review | Our first time flying with Turkish Airlines from London Heathrow to Istanbul and we were very impressed. A spotlessly clean aircraft, courteous and friendly cabin crew and excellent catering for both the outbound and return journeys - far better than anything BA could offer for the money (we paid approximately £105 return each which is ridiculously cheap!). We would most definitely recommend and fly with Turkish again.

✅ Verified Review | Frankfurt to Konya via Istanbul. This was my first time flying with Turkish Airlines and I loved it. It's great that there was no delay or any other problems that may occur. The cabin crew was friendly and food was excellent. The seat was comfortable and I had enough space to put my legs in there. Overall I had a good experience for a good price.

✅ Verified Review | I had to get from Amsterdam to Antalya, and in winter time Turkish Airlines seemed to be the only decent option with a daily service. The flight was via SAW, the other airport in Istanbul. AMS-SAW was uneventful and not memorable, except the aircraft was an old A320 with a worn and not very clean cabin. No entertainment system, food offer was decent, but rather below average for an almost 4hr flight, flight attendants busy about themselves. Everything has indicated that the flights from and to SAW is a very low priority for Turkish Airlines. The scheduled transfer time in SAW was 1 hour, however the crowd at the passport control was far too huge to manage this within the time indicated in the reservation. I approached employees of Turkish Airlines and informed them about possible problems with my connection to AYT, and they could not help but tell me that yes, indeed there is no way to pass through the passport control except waiting in the line, then another employee put me on a fast track line, and then another one kicked me out of there explaining that I was not entitled to it. Most of the Turkish Airlines transfer staff also could not speak any English, and those who could had a lot of problems with this. At the end, it took me over 1 hr 30 min to pass through passport control, and I was rebooked to the next flight departing from SAW at 00.10 am instead of initially planned 8.05 pm. On the transfer desk they also gave me a voucher for a meal in McDonalds, the voucher could be redeemed only for the cheapest burger menu worth c.a. EUR 4.5. Needless to say, that is below anything that can be expected from a major air carrier, and I went to another place to get my meal on my own. No free internet in SAW, and the procedure for getting the paid one is crazily complicated. The flight from SAW to AYT was uneventful too, a brand-new B737-800 with a great entertainment system and a good sandwich; all that looked a bit unnecessary on this 50 min flight. On my way backed I changed in IST, the main airport in Istanbul. Both flights were quite the same as on my way from AMS, except that the aircraft of the IST-AMS was a B737-800 with a good entertainment system, in contrast to the entertainment system, the cabin looked quite worn, with the cracks on plastic details. The food offer is the same “a bit below average” menu as on the AMS-SAW flight. Summing up, the Turkish can be OK for point-to-point connections, but I would avoid transfer flights with them. SAW cannot handle transfers in a decent manner, due to apparent infrastructural, organisational and human capacity constraints. IST is slightly better, but it is very crowded, not very clean, poorly organised and has very confusing navigation, I had no contacts with transfer staff there, but got a few hints that the expectation should be high. There is no free internet in both airports, and the paid access is quite challenging to configure and get through. The voucher for the cheapest McDonalds meal in SAW was the final touch in the ungraceful picture of transfers in IST and SAW.

✅ Verified Review | Flew Turkish Airlines from Bangkok to Istanbul. Food was good. Entertainment good. Temperature control very cold. We asked the cabin crew 4 times to increase the temperature as everybody was covered with blankets. Unfortunately the flight was delayed and we didn't make it to our next flight although we reached the gate 15 mins before departure. The company dealt with this well providing accommodation, dinner and the next available flight the next day.

✅ Verified Review | London Heathrow to Addis Ababa via Istanbul. This has been my first time with Turkish Airlines and it will be the last one. The flight was delayed on departure for unknown reasons. Then it was kept on hold, as the captain informed us to "fog". We landed one hour later than expected and the connection flight for Addis Ababa did not wait for us. During the flight I was asking for information about the departure gate of my connection and no one was able to provide such information. The customer service at the Ataturk Airport was terrible to use a nice expression, nobody could explain what to do and where to go, it took a while to dig the needed information, queuing here and there at desks. I got the information that I could be booked on the next available flight (24 hours later) and that I could get a free night in hotel (I am paying for my hotel in Addis). Past the passport control we had to queue for more than one hour to get to the "hotel desk" by Turkish Airlines where staff took our boarding passes and 40 minutes later appeared calling our names and then bringing to get a shuttle to a 5 stars hotel in the middle of nowhere. All this took 4 hours. Here I am now, no dinner, meetings in Addis Ababa rescheduled and one day wasted. Never again.

✅ Verified Review | I have been flying Turkish Airlines regularly because of the non-stop service between Kuala Lumpur and Istanbul, despite experiencing spotty baggage and ground crew service. However, the most recent IST-KUL flight will be the last. Check in counter agent was rude, refused to maintain eye contact or answer questions regarding change of seats, continued to engage in conversation with the agent at the next counter and when pressed, replied that his English is poor. I had told him that is unacceptable and that he was rude. He had no response and essentially invited me to file a complaint. I did via on line with Turkish Airlines. On board service was non committal. I sense a deterioration within the airline. Seat comfort was average. Turkish Airlines aspires to be a global airline. They need to improve.

✅ Verified Review | Kuala Lumpur to London via Istanbul. This is the third time I flew with Turkish Airlines and possibly the last. The first two times I flew Turkish Airlines were direct flights as I was visiting Turkey. Everything was okay, average service experience. The last time I flew with Turkish Airlines, I departed from Kuala Lumpur, transferred at Istanbul and final destination is London. Much of the time you travel between the gate and aircraft by shuttle bus at Istanbul Airport. Tiny leg room (31-33" seat pitch). No compensation for delayed or damaged luggage.

✅ Verified Review | Moscow Vnukovo to Istanbul return in economy. Online service was a nightmare, the website is not loading properly, aircraft maps were screwed up, which made it impossible to order the seats you want. On the way to Istanbul the flight was delayed for around an hour with no explanation or apology. The aircraft are clean and modern but the seats are narrow and uncomfortable for a relatively short flight. Personal screens are great, but I found the quality of programming and translation to Russian is poor. Meal service was good, with a choice of alcohol, metal cutlery. The beef was delicious and wine was much better than average, though the presentation of the meal was messy. Cabin crew is generally friendly. The worst part was our return trip to Moscow. We have arrived to Istanbul Ataturk airport to check in 2 hours 40 minutes before the flight only to find out that the flight was overbooked, and we might not be able to fly today. Check-in staff was awful, rude and only acknowledged that she put us on standby when I noticed that our boarding passes didn't have a seat number. She would not offer any solution and just rudely told us to go to the gate, so that maybe someone will not arrive and we will board the plane . After we started arguing the Turkish Airlines representative came and started going about how overbooking flights is legal, and the situation is our problem. This is unbelievable. After some more arguing from our side she made some phone calls and told us the plane will be changed to a bigger one, and she printed our boarding passes. No apologies. The flight was uneventful, but the ground staff attitude to the passengers, and inability to solve problems created by Turkish Airlines in a calm and professional manner makes me want to never fly Turkish Airlines ever again.

✅ Verified Review | Kathmandu to Geneva via Istanbul. In general I like Turkish Airlines. On both legs of this trip the cabin crew was especially friendly and helpful. However, I left my Kindle e-reader on one of the flights and I cannot find a way to call or email lost and found. There is lost and found for baggage. I suppose I'll accept the loss but it an airline of the standing of Turkish Airline would have a better email/phone system that would allow clients to at least post a message. Disappointed in the usefulness of the communication ability through email/phone.

✅ Verified Review | Kuala Lumpur to Vienna via Istanbul. Turkish Airlines surpassed my expectations. Both the ground and cabin staff is friendly and competent, I also comtacted the call centre twice before my trip and I were helpful as well. They have a generous luggage policy, on top of my 31 kg checked in suitcase I was also able to take my skis (around 4 kg with the bag) free of charge. In fact, they have a wide range of sport equipment which one can take for free, however I'm not sure whether you can take it on top of your 32 kg free luggage (or whatever you have if you fly business/first) or whether I just got lucky. I also took on both trips, KUL-VIE and return 3 big pieces of carry on luggage and nobody said anything (although I'm sure this is not their official policy). Finally, when I managed to miss my connecting flight from IST to VIE, after I had felt asleep at the airport, they rebooked my flight free of charge, after little convincing. The cherry on the cake is the food - maybe the best plane food I've ever eaten!

✅ Verified Review | Moscow to Panamá City via Istambul. I paid for an extra baggage in Moscow to my final destination in Panama City (3 bagagges in total). Since both flights from were operated by Turkish Airlines I was supposed to pick up my lugagge in Panama City. Long story short, they lost one of my bags, it arrived 2 days later. The flight was very comfortable since the seat beside me was empty, the attention was pretty nice as always. Unfortunately the screen in which I was suppossed to have some kind of entertainment had a glitch and even though the crew re strated it, it refused to work.

✅ Verified Review | On time departure from Zurich after an orderly boarding process. Brand new A321 with the latest IFE and comfortable leather seats. Crew were attentive (lack of the onboard chef did not seem to have changed service levels) and the catering was very generous considering the duration of the flight. The Sword-fish main was delicious and although it was a full cabin all menu choices were available. Compliments to the crew for a spotless front lavatory. Natural olive oil hand lotion and cologne available as well as a sign for a dental kit on request. Arrived as scheduled in to Istanbul. Absolutely fantastic overall flight experience with Turkish Airlines compared to the constant cost cutting on customer service by other European carriers.

✅ Verified Review | Panama City to London via Istanbul. Seat 2D in business on a A330-200 and IST-LHR in seat 2B on Boeing 777-300. The A330-200 Business Class seat was not lie-flat; in fact not even angled-flat. It's hard to sleep on this seat. The aircraft does not have wifi, so you are relegated to reading a book or watching a movie on their pretty good entertainment system. The aircraft was clean and tidy. Food was better than average, served with competence but not with flair. The Boeing 777-300 is much more comfortable. I thought I would hate the 2-3-2 configuration, but it was not awful (though I'd hate to sit in the middle of the 3 unless I was traveling with a loved one). The seats are of standard width, but they have much better than average pitch, including an ottoman with full width to put your feet into (rather than a tiny cubbyhole most airlines offer). The plane had very good wifi, free for business class passengers. Despite a 3.5 hour stopover in IST, my bag did not arrive in LHR. Delivered later to my hotel. I would recommend this airline if the price is overwhelmingly attractive.

✅ Verified Review | Belgrade to Atlanta via Istanbul. Turkish Airlines are highly tentative to needs of its passengers. I had an amazing meal on short flight from Belgrade to Istanbul, then again excellent choice on a long haul from Istanbul to Atlanta. They have wi-fi which is free for business class and very fast. In other airlines this is charged and you have limitations on how much you use, plus not so consistent quality of connection. Seat is very comfortable and spacious, with nice lighting atmosphere. They give out small artificial candle that flickers. Very nice touch to feel like relaxed. I fly a lot for business and they have amazed me yet again.

✅ Verified Review | Atlanta to Thessaloniki via Istanbul. Everything was amazing. The cabin crew of Turkish Airlines was perfect in every aspect of their duties during the whole flights. Always with a smile, gentle and kind people. Never showed their tiredness during those long flights. The pilots did the best job from every take-off to every landing. The price of the tickets was perfect. The meals were so nice. Just the seats in economy class weren't so comfortable for such a long-haul trip, so next time business class for more comfort. Concerning the airport service it was very good at all airports.

✅ Verified Review | Dushanbe to Istanbul. I will never fly Turkish Airlines again. I was scheduled to depart early on Saturday morning. However, due to snow Turkish Airlines decided not to send the plane from Istanbul to Dushanbe. Despite the fact that FlyDubai and Somon Air both managed to get their flights in and out. If that were not bad enough the next time they said they would be flying was 2 days later on Monday. But it is now Monday and they have had the better part of two days to deal with the snow and the weather is crystal clear in Dushanbe. But is the flight coming on time? No. It is delayed 5.5 hours, assuming it arrives at all. That has destroyed the rest of my itinerary. I am going to have to spend the night in Istanbul as a result in the best case scenario. This is not the first time Turkish has screwed up my travel. Because where I live Turkish is one of a handful of airlines that come in and out, I have used them from time to time, but it will certainly be the last. Way to go Turkish, you have not only lost a customer you have actually gained a foe.

✅ Verified Review | Barcelona to Istanbul, and Turkish Airlines rescheduled my flight to Istanbul two times from 3pm to 5pm and then to 7pm. Some days later thay also rescheduled my return flight to Barcelona, from Tuesday night no Wednesday morning. I had to cancel the flights because of these changes and they only gave me back the value of the tickets. I had to pay for the hotel cancellation fee. They gave no explanation for these changes. Unacceptable.

✅ Verified Review | I want to thank the staff from the Information desk in Istanbul Airport. I was flying to New York from Athens on 22 December 2016 and we had a transfer in Istanbul. Unfortunately I forgot my bag with all my money, ID and all the credits cards in the airplane we flew from Athens and I discovered this when we checked in to fly to New York. I was really shocked and fortunately I find staff in Information desk to help and return my bag with everything inside. Without their help I can't go on holiday and I didn't have any money to turn back to Athens. We was really lucky to find this amazing people who were running so quickly to get my bag and helps me to not miss the flight to New York. Turkish Airlines offers safe, great service and the airplane is new.

✅ Verified Review | Manchester to Kiev via Istanbul. Flight crew were very good and pleasant and very helpful. Arrived in Kiev 25 mins late, so missed my connection to my destination. Turkish Airlines said it was due to a passenger not arriving for their flight, so the flight from Istanbul to Kiev was delayed. Got to Kiev and my suitcase wheel has been smashed, new suitcase and good quality. Turkish Airlines refuse to take responsibility, complaint made. On return journey I arrived a the airport in Kiev 5 mins late due to severe weather condition in the area of Ukrainian where I staying. Turkish Airlines refused to all allow me on board and then tried to charge me $500 dollars for a return flight plus a penalty charge of 100 Euros because I was late. I later found out that I was actually bumped of the flight because it was over subscribed so the real reason I was not allowed on the plane, was because they had already sold my seat. I have travelled by plane for over 40 years and never have I had my luggage damaged and never have I missed a flight.

✅ Verified Review | Turkish Airlines offloaded me 50 minutes before takeoff despite having checked-in online. They didn't issue a boarding pass, but sent a check-in acknowledgement with seat and flight details. When I went to get a print of my boarding pass, the lady at the airline counter said boarding had closed an hour in advance. I was traveling only with a small cabin luggage, but Turkish Airlines staff insisted that they were offloading checked baggage because the aircraft was overloaded. I haven't seen boarding gates at Changi Airport close 30 minutes before takeoff, and in my experience of flying I have never been offloaded before. A 10-minute delay due of dearth of cabs on the eve of Chinese New Year left me with big losses (promotional non-refundable fare + onward flights). I wish I had reached a little earlier, but has anyone been offloaded like this before?

✅ Verified Review | Bogota to Rome via Istanbul. We booked the tickets back in early October 2016 for the 5 of us, as part of our once-a-year-trip to Germany. The offers with LH for the direct flight BOG-FRA were not interesting at all. Being a Star Gold Card holder I preferred to travel with a Star Alliance partner, and knowing that TK started to serve BOG in May 2016, I looked for this option, but prices to any German destination were still rather high, so for pure curiosity I went searching the prices for other European destinations. Rome with a very attractive price was the hit, so we decided to fly TK via IST to Italy, staying one night in IST and one night in Rome, before heading on to FRA with a very cheap Alitalia ticket. Bogota to Istanbul has a stop-over in Panama City, and the same flight number back to BOG from IST. So when boarding the plane in BOG we found many passengers originating in Istanbul with Panama as their destination. So the plane was packed on the short flight to Panama, with many passenger leaving the plane in PTY, but not too many passengers boarding to fly to Istanbul. This meant that my wife and myself had a row of 2 seats for ourselves on the way over during this long 13h flight. The service offered by crew was faultless, the food was very good and nicely presented, I would say the best I had in Economy so far. The crew was attentive and willing to help in any case. During the long flight my wife flew into her birthday, and I asked if they can do anything for her. They smiled and promised to arrange a surprise. 20 minutes later they came along with the on-board chef, presenting a cake, nicely prepared with candles and cream saying happy birthday, champagne from Business Class for both of us, and singing happy birthday to her! The plane arrived on time in IST, and we went on the City tour Turkish Airlines offers to their international transfer passengers. This tour is free and takes you to the most important tourist sites in Istanbul, and includes a nice lunch. After the tour ended, the guide stayed in the city with those who were not in a hurry, like us, and took us around some more places. Next morning flight to Rome, with a nicely presented and filling breakfast, better than most Intra-European business class meals on other airlines. Trip back to Colombia in January the same quality on all flights, I was a bit concerned about our luggage due to some comments here about lost baggage, but all arrived safely in BOG. During the 6h layover at Atatürk airport we used the Turkish Airlines lounge. A huge place, nicely decorated, with great F&B options, nice showers and some other gimmicks like electronic driving range, pool table, etc - a very good place to easily spend the time and get a nice rest before the very long flight back to BOG. That flight was totally packed, nevertheless the crew again offered a great service. I cannot complain about lack of friendliness and professionalism. Saying that, however, we were lucky enough to travel back to BOG a week after the snow chaos at Atatürk airport. Things probably would have been different for us if we had travelled some days earlier. Overall we recommend Turkish Airlines.

✅ Verified Review | Toronto to Istanbul. I have recently flown via Turkish Airlines and it was not pleasant experience compare to previous years. I could only say that this North America flight has gone downhill in last few years. The plane seemed aged, seats were not comfy, narrow for 10 hours flight. It could be my luck getting an older plane, and it could be different with newer planes for the same route. Check-in to the flight was a complete mess. Instead of calling with zones or Tier everyone invited to open counters, and it caused huge line ups and mess in the plane. Cabin staff was nice, courteous but not helpful. They lied about foods to people especially who were not a native speaker of Turkish. They passed, drinks and food items over passengers heads to their colleague if they were out on their carts. I felt extremely warm in my seat. Complained about it and the answer was this is the coldest they can get at this altitude for maximum air quality in the cabin. The final part is that 2 of my luggage get lost on this flight, Turkish Airlines cannot locate my luggage, and each representative over the phone tells different location. We are now getting into 72 hours, but no one knows where my luggage is.

✅ Verified Review | Seoul to Istanbul. First time flying with Turkish Airlines and last one. The ticket was very expensive and the flying experience quite bad. Economy class, on the exit row and despite the big leg room, the seats were so uncomfortable (possibly the narrowest I have ever experienced in an 11-hour flight). It was not possible to sleep at all. The seat recline was broken, and my friend's screen (right next to me) was broken too. Reported it to the crew but they did not pay any attention and they did not even try to help.

✅ Verified Review | Booked a RT flight from Bologna to Narita via Istanbul. Overall a very good experience, second time flying with THY. The first leg of of the flight is ok. Check in at G. Marconi airport very efficient, boarding though was a bit messy due to some passengers not knowing entrance zones. Meal service is a bit slow, as reasonable attention is given to passengers when attendants ask for meal and drink choices. Transit at Istanbul is organized, with the IST to NRT leg a very pleasant experience. On return, lines at NRT were really long due to previous flight the cancellations in IST. Transit at IST a nightmare, as some passengers were given identical seat numbers due to missed connection. Onboard airline staff handled the situation very well even with the presence of irate customers.

✅ Verified Review | As I had a transfer of 11 hours in Istanbul, I was given a 4* hotel near the airport for free which was a real surprise! I was very relaxed before the flight. However, the ground service is not well-organized nor polite. It took me 2 hours to get to know of the free hotel option. Anyway, the boarding was fine, I liked the hot refreshing towel, the cosmetic kit with slippers and socks, the blanket and pillow. The tablet had good resolution so I enjoyed a movie. The catering was great (as always), so were the beverages. We arrived with a 1 hour delay. Apart from long queues at the passport control, which is not the fault of Turkish Airlines, I had to wait another hour for my luggage, which is the airline's handling agency fault. There were suitcases from 3 wide-body jets on just one belt at the same time. The overall experience was very good.

✅ Verified Review | Manchester to Bangkok via Istanbul. A really good all round experience except for the boarding process at the Istanbul airport which needs to improve however food and drinks were very good as was the onboard service from hard working cabin crew. Turkish Airlines are really good, however their ground staff do let them down from time to time with poor communication skills.

✅ Verified Review | Turkish Airlines is nice when everything goes right. However, if something goes wrong they are really terrible. Case in point, I recently flew from Houston to Dubai via Istanbul. Both flights were delayed by an hour. The onboard service was very good on both legs. Onboard the service is of a higher quality than that of US airlines. However, when we arrived into Dubai, all 3 of our bags were missing. Since both flights were delayed over an hour, there was plenty of time to transfer the bags. However, our bags didn't make it and apparently, neither did the bags of some other passengers who originated from Houston. Believe it or not, after a long flight from Houston to Istanbul, upon arrival you do not arrive at a jetway. You arrive at remote parking and have to take a bus to the terminal. This also has an impact on baggage and for this reason alone, I would not recommend Turkish. The resolution of the baggage has been awful. The only way to communicate with TK is via twitter. 2 of our bags have been found but one seems to be completely gone. In this age of barcode bagtags, I just do not see how this happens. I can't recommend anyone take Turkish Airlines based on my experience. They are horrible when anything goes awry.

✅ Verified Review | Vilnius to Istanbul. Turkish Airlines excelled in cabin service, catering, aircraft and seat comfort. The departure was on time, aircraft was new (with sky interior lightning) and very clean. There weren't too many passengers. Therefore, there was a free middle seat between me and the other passenger. The seat pitch was fine. In the beginning, I got a chocolate praline. Then we got earbuds (bad quality and shallow sound but it is economy so I am not going to complain) and I managed to watch a full movie during the flight (the screen was pretty large and had good resolution). The food on this short-haul flight was tasty and it included a hot meal (which is rare on European flights) and a complimentary beverage (I recommend Ayran yoghurt and homemade lemonade but you can also take alcoholic drinks). The flight attendants offered tea and coffee. The flight attendants provided top notch service. Overall it was an exceptional experience.

✅ Verified Review | Rome to Khartoum via Istanbul. Turkish Airlines customer service extremely chaotic and disorganized, the worst flight experience I have ever had. I realize that the bad weather conditions (snow) was out of the airlines control on the night of 6th January in Istanbul, the service and the little information provided by TK was extremely poor and confusing. Soon after we landed in IST, we were informed that all flights were cancelled due to bad weather conditions. There was no clear information or guidance provided and the few (rude) TK staff members present at Ataturk airport seemed not interested / willing to assist passengers about what to do. All we got was wrong information and their ground staff kept sending us from one desk to another. That first night, after 4 hrs spent in the airport to get some information, I decided to go to an hotel paid by myself. The following morning (07 January) we were informed that all flights were cancelled again due to snow and I had to queue almost 7 hrs at the ticketing office to rebook my flight for the next day. In the end, I had to book the accommodation by myself again, as there was another extremely long queue at their hotel information desk. On 08 January, my flight to KRT cancelled again and again 7 hours of queue to rebook the flight. The third day I went to the airport in the morning, this time the flight was confirmed so I checked in and entered the departure area after passport control but the flight to KRT was cancelled once again at about 04.00 PM and again a chaotic queue at the immigration and after another queue at the ticket office to re-change my flight, with no help or guidance from TK staff. After that and after 3 more hours of queue to get an hotel, I managed to have a room only at 04 AM, since we spent time driving around Istanbul looking for a free hotel, since they were all full booked with TK passengers stranded in the city. On 10 January I managed to depart with a delay of two hours. This was my last time flying with Turkish Airlines.

✅ Verified Review | Flew Turkish Airlines from Singapore to Istanbul. Booked this as the price dropped, presumably as a result of terrorist activity in Turkey and the region. Check-in at Singapore very efficient. Boarding very quick. "Comfortable" seats for the twelve hour flight, great hi-def seat back tv with good movie selection (but not as good a selection as Emirates). Great crew - all Turkish, polyglot crew, unlike other airlines whose crew are like the United Nations. They were so generous with the free alcohol that I slept most of the way - the flight was at 23.30 - so cannot comment on the food. Will fly Turkish again.

✅ Verified Review | Istanbul to Dubai with Turkish Airlines. Worst customer service. Understanding weather / snow was out of the airlines control on the night of 6th Jan in Istanbul, but service and information is. We were on the airplane for almost 6 hours, until our flight was cancelled. There was no clear information or guidance provided (even for the business class passengers) when we got off from the airplane. All we got was wrong information and their ground staff kept sending us from one desk to another just to get rid of us. After 3 hrs running in the airport to find the solution by myself, I had to wait another 6 hrs at the ticketing office to get my flight changed (yes, I am flying business class). There was no food or water provided from Turkish Airlines. In the end, I had to book the accommodation by myself as there was another 4 hrs queue at their hotel information desk. What's worse, they almost lost my luggage when I checked in for my new flight on 8th Jan. This will be my last time flying with Turkish Airlines.