Turkish Airlines

Not Verified | I purchased a round trip ticket with TA PTY-BKK-PTY in January 2023 with intentions of travelling June 2023, due to work obligations I could not travel and had contacted TA to leave my ticket in their system and not be penalised with a no show, now that I want to reschedule my ticket they say it cannot be found in their system and I must resolve this thru their feedback page, I have now sent the relevant support and verifications documents, TA are a total sham of an airline, yes indeed any company that cannot be responsible for their actions is a complete waste of time, they refuse to issue my ticket and just send me computer generated answers, do not use this airline.

✅ Trip Verified | Atlanta to Istanbul, A350 plane seems new, nice and clean. Food was good cabin crew was friendly. Istanbul to Bangkok, 330 plane seems aged and old food and crew was good. Overall experience with flight was great. Ground crew not so much.

Not Verified | This is the worst airline on planet Earth. Our flight had over 105 pieces of luggage that were left behind in Istanbul and they didn't even bother to notify us, release a statement or explain why they intentionally left our bags behind. We were left having to assume that our bags were left behind. There was no official warning, statement or apology issued. They never bothered to explain themselves or compensate us for wasted time and distress. Whatever you do, absolutely do not fly with them. Their complete lack of customer service, compassion and common sense should put them out of business. They are a cheap airline for a reason.

✅ Trip Verified | I thought paying for an airline ticket would save me time and nerves on long trips. It doesn't! The app is terrible, it just forgot to tell me that my ticket was canceled, and there were no explanations or apologies for the cancellation. It was just "your flight has been canceled due to operational reasons." This is definitely not what a passenger wants to see when they have everything planned two months in advance.

✅ Trip Verified | Istanbul to London (24th November) had delay, so that when me and my wife got to London airport unfortunately we missed the next flight as boarding was closed already. I talked to Turkish Airlines about the issue, they didn't take responsibility. Therefore, staying one day in London and I paid more than 2000 dollars to come back to Toronto.

✅ Trip Verified | I bought my tickets months ago and received tickets number in the official APP, the flight was overbooked and the person in charge refused to issue boarding pass to me. He refused to make compensation to my loss. We are trapped in Havana, no hotel provided. And my hotel in Istanbul cannot cancel to make refund.

✅ Trip Verified | I have booked my flight for December 2023 2 months in advance but unfortunately I had health issues before travel. I submitted medical certificate for refund request. Initially they agreed for travel vouchers refund and finally they forced me to cancel ticket and cancelation charges are 70% of booking amount.

✅ Trip Verified | After their system CRASHED on Nov 1, 2023, dozens of flights were cancelled including ours. Our first flight had a delay of 5 hours also. What happened is that we had to spend a day in Istanbul after waiting in long queues for hours without any information from them. We then made our own arrangements on our expenses to finally get back home the next day as flights back to Greece remained cancelled. I made our claim 17 days ago (we were supposed to have an answer within 7 days, I presumed maximum 14) and today, I couldn’t even find an email address in order to ask for an update. Finally, I managed to get on a call with a customer representative that was one of the rudest people I’ve spoken to (he refused to give me even a high-level timeframe that I could expect to receive an update from them) by saying I cannot give you a date, because anything I’ll tell you it will make me a liar. How is this man called a professional and speaks with passengers that got through horrific circumstances, spend thousands of euros on their flight and they are treated this way? We will see if they will ever reimburse for the flights they cancelled.

✅ Trip Verified | We were denied boarding on a Turkish Airlines flight from Istanbul to Tashkent, because we asked a question of the gate agent. Afterward, we were sent from one customer service desk to another, and every time they refused to rebook our flight because they said we did not arrive at the gate in time to board. Another customer service agent told us that “we refused to board the plane”, therefore it was our own fault. We had to spend an additional four thousand dollars just to get out of Turkey and continue on our trip. Our return flights back to the United States were also significantly impacted, resulting in more additional expenses. To make the trip even worse, our luggage was lost and we did not get it back until the end of the trip. Turkish Airlines refused to give us a refund or admit any wrongdoing related to their atrocious customer service, even though we submitted copies of our stamped boarding passes verifying that we were at the gate in plenty of time to board! We will never fly Turkish Airlines again!

✅ Trip Verified | I booked a flight from Amsterdam to Aqaba with a stop in Istanbul. Because the first flight was delayed I missed my transfer in Istanbul. I told the crew I would miss my next flight and they said they would arrange for me (and some other passengers) to be picked up by ground stewards and taken quickly to the next flight and that they would wait for us. When we got off the plane, of course no one was waiting for us. The first flight that went to Aqaba was the next day. I had to wait on the airport the whole night and couldn't sleep for more than 24 hours because they said there was no time to book a hotel. They gave me a coupon for food but there was not any restaurant who accepted the coupon. I had to pay for the food and for the wifi to check my next flight, who was also delayed. I arrived one day later on my destination and missed the first day of my only 5 day trip because of this and they will not pay me any compensation because they say the reason of the delay was out of their control. However they will not tell me the reason of the delay. The service of cheaper airlines I traveled with, is much, much better than the service of Turkish Airlines, where you pay double for the same tickets.

Not Verified |   I would not bother with them. Delayed flights multiple times and so we missed our connection which was also with Turkish Airlines. The staff in the airport were horrendous to deal with. I was travelling with a toddler and they tried to get us to pay for the next flight and insisted it was my fault we missed the connecting flight when it was their fault the plane was delayed and got to Istanbul just as the boarding for our next plane started with only 30 minutes to get to the other side of the airport and through security. The refused to provide accommodation or any food vouchers whilst waiting for our new flight. They left us in the airport with more than 24 hours with a two year old. Our family contacted customer service who were also horrendous to deal with. Honestly never experienced the depth of dismissiveness and gaslighting by an airline, especially considering I was travelling with a child and we ended up having to sleep in the airport and now both ill from doing so. Don't bother with them they do not care

Not Verified | On arrival at check in at Gatwick we were informed that on our flight to Istanbul, we could not sit in the exit seats that we had paid for in advance due to our age. However, on our flight from Istanbul to Amman we could sit on the exit seats although our age hadn’t changed. Absolutely ridiculous and furious as we had paid for our seats in good faith. The flight itself was fine as was the food. In our seats were teenagers who would more likely panic if they had to open the exit door. My husband and I are fit and healthy and better equipped to deal with this. Will not be using Turkish Airlines again after the end of this trip.

✅ Trip Verified | I had to take this flight because Turkish Airline has cancelled the flight Cluj-Istanbul (due to bad weather although all the other planes flew to different cities in Europe). After paying a fortune in taxi fares from Cluj to Bucharest, the flight TK 1046 from Bucharest (that supposed to arrive in Istanbul) at the same time as the flight from Cluj took off 35 min late. Because Turkish airline did not close the cancelled flight from Cluj, I could not have the Boarding Pass for my next flight TK 70 from Istanbul to Hong Kong, let alone the Boarding Pass From Hong Kong to Sydney. Due to all these issues and the fact that at Istanbul's Transit Desk were hundreds of other passengers with flights messed up, I could not make the connecting flight to Hong Kong. When I finally managed to arrive in front of a person, I arrogantly had been told that I need to purchase another ticket because "it was my fault I took the flight from Bucharest to Istanbul". Of course I told them I did this in order to make the connecting flight, yet it seems that I was talking to a wall. After 2 hours at that desk (in that time there must have been more than 500 distraught Turkish Airline customers) I bought another ticket, this time with the beloved Qatar Airways. The story is much longer, I had to retrieve my luggage, pay for a Turkish visa, take a bus to SAW airport all on my own time and expense. After many days of sending a request (with all the supporting documents (including an screen shot of the other flights from Cluj that flew very well to all Europe and beyond); a refund from Turkish Airline has not been granted, neither an apology given. In all "it was my fault I took Turkish Airline". No worries, it will never happen again.

Not Verified | I am deeply disappointed with Turkish Airlines customer service. Despite multiple attempts to contact them regarding urgent travel issues, there has been no response. This experience has shattered my trust in the airline's commitment to customer care. A prompt and efficient response is crucial in the travel industry, and Turkish Airlines has failed to meet this basic expectation. This lack of communication has added unnecessary stress to my travel plans. This was the worst customer service that I have had. I strongly advise potential passengers to consider this before choosing Turkish Airlines for their journey.

Not Verified | Took Turkish Airlines for the first time and will never take a second time ever. Multiple change of airline time and date, super last min, with busy daily life you have to deal with these changes multiple times frustrate us so so much. Made a mistake of booking an extra seat and called immediately multiple times only to just hear “sorry but nothing we can do”. I even suggested to pay extra cost on cancelation / Reschedule flight ticket willing to pay / pls help on this honest mistake, no care or kindness to provide any solution. Worse worse experience ever. I imagine it would be tough if I said it last minute but it wasn't even the case. If you want after or pre service care, dont ever take Turkish Airlines.

Not Verified | I tried it on my trip abroad upon the recommendation of my friends. They really provide as good service as they say. I didn't expect this much. I bought it for my return trip as well, let's see if I can get the same service again.

✅ Trip Verified | Istanbul to Montreal on Turkish Airlines. As I connected from a domestic flight I went straight to the TK lounge which offered a wide array of food and beverages with ample seating and relaxation options. Boarding started one hour prior to take-off and, as with all TK flights, was chaotic and lacked proper handling by the gate agents. I was shocked to see that they did not bother to match my passport to my boarding pass. Onboard, the hard product was new and a welcome improvement in terms of privacy and aisle access. However, the seats are quite challenging to get in and out of and would pose a problem for passengers with a larger build. Following take-off we were given a drink menu and told that there would be no food menu and that we would be given an option to choose a main course only. When lunch was served, they simply brought a pre-plated tray with appetizer and dessert and no salad option. Unlike previous experiences on TK, there was no appetizer or dessert trolley and no soup offering. The catering was a significant downgrade from the standard TK had previously established and won accolades for. The food quality and taste was at best OK but drink options were good with champagne on offer. The seat was comfortable and offered lots of storage options but inability to set the foot and back rest to individual settings took some getting used to. IFE had plenty to choose from with the latest movies and music in their library. FA’s were quite attentive and went about their business with calm and poise instead of the frantic running around I had observed on several other flights. The flight took off slightly behind schedule but landed on time. The overall experience was OK but the downgrade in catering was a total disappointment. I would look at other carriers on this route as TK seems to have abandoned its distinguishing practice of top notch catering.

✅ Trip Verified | I took 4 flights on Turkish Airlines in a 10 day span, Miami-Istanbul, Istanbul-Dubai, Dubai-Istanbul and Istanbul-Miami. The only decent flight was the first one from Miami to Istanbul and from there every single flight was a nightmare, from the flights being delayed to the rude people working on these flights. From Istanbul to Miami had a flight attendant that was super rude to the point that I asked him for a water and he wouldn’t even look at me and just walk away, that I had to go back to the place where they have the food and water and I had to ask him in bad way (are you ever going to give me the water I asked you for?). I would never fly again with them. The plane from Istanbul to Dubai and the plane Istanbul to Miami looked outdated and tired inside with the seats looking old and color faded and the entertainment system outdated as well.

Not Verified | I gave up trying Turkish Airlines, every time late departure, miss connecting flights, lost luggage. My daughter took the same route, she also missed her connecting 1st and 2nd flight and also lost luggage. We are visiting Turkey to see several places and we do not have an address here, because of that we had to purchase clothes. We spend extra time for luggage delivery. Turkish Airlines used to bring luggage to the door, now they are using Aras cargo which is not convenient for us.

✅ Trip Verified | Ankara to Istanbul on Turkish Airlines. Checked in using the counter at the entrance to the domestic business lounge. The agent was courteous and efficient. I inquired about catching the earlier flight as mine was already showing a one-hour delay. He put me on standby which eventually came through. On board the business class configuration was the same as European carriers with the seats the same as economy with the middle seat left empty. The seat width and pitch were narrow bordering on uncomfortable. After an on-time departure, we were served a hot breakfast which is a welcome surprise for a 45 minute flight. I opted for coffee instead only to be told they had adjusted their catering and would not serve coffee on domestic flights. Instead, I was offered tea. Whilst it did not matter for such a short flight, I found it absurd that they would not serve coffee but tea. I even pointed out the menu we were given which clearly showed coffee on offer. The flight landed on time and was otherwise uneventful.

✅ Trip Verified | Montreal to Istanbul on Turkish Airlines. 72 hours before the flight I received notice of an aircraft change which resulted in my advanced seat selection becoming useless as I ended up in a window seat with a neighbour instead of a direct aisle access seat. I tried resolving the matter by talking to their call centre which proved to be futile and a giant waste of time. Check-in was smooth and handled by a very pleasant agent. I used the Air Canada Maple Leaf Lounge prior to boarding which was well equipped with several food and beverage choices with some made to order. On board, the hard product looked worn and tired. The seat cushions were worn out and made it uncomfortable especially in the lie-flat position. The configuration on the A330 offers almost no privacy and has limited space for stuff you would want to keep within reach. We were served drinks and a hot meal shortly after take off. Food and beverage quality was good but I noticed a downgrade in the usual TK inflight offering I had come to expect. There was no appetizer or dessert trolley resulting in a single choice. Bathrooms were kept clean but as with every TK flight, the cabin temperature was uncomfortably warm. The FA’s were very friendly and accommodating and worked very hard throughout the flight. Two hours before landing a full hot breakfast was served but I opted for coffee only. The IFE had a wide selection with recent movies and music. Flight left late but landed slightly behind schedule. Overall, the onboard experience was favourable but the call centre was an utter disaster.

✅ Trip Verified | TK209 was operated using the A350 on 28 October 2023. The aircraft had a 1-2-1 configuration with each seat in an enclosed suite with privacy door. Catering was superb with flying chef service. Wifi connectivity was fast and good with 1GB of data for up to 2 devices. The seat was full flat reclinable. Ferragamo toiletries were given out and Denon noise cancelling headphones were provided. Overall the flight was good. Flight attendants were efficient and polite. However I felt that they were in a hurry to clear the trays after meal service.

Not Verified | I have travelled with them 3 times and every time my flight was cancelled. Their cancellation is purely based on profit. When a flight doesn't fill up they cancel when you call they say we are sorry. If you want to deal with a big headache in a foreign country with no flight to come back try Turkish you might even spend the night at the Istanbul airport where a bottle of water is $3.

Not Verified | Today is the 1st of November 2023 at KLIA. It is now 22.25 local time. We have been left standing in the queue to check-in for over 1.5 hours now with little explanation apart from the system is down. The ‘managers’ have left their post. The staff have no answers or remedies. There is no service to speak of.

✅ Trip Verified | My recent experience with Turkish Airlines has been extremely disappointing. I used to be a loyal customer, but my recent flights have been nothing short of a nightmare. The flight from Prishtina to Istanbul was delayed for hours, from 8:25 pm to 11:50 pm, with no communication or updates provided. To make matters worse, the flight from Istanbul to Doha was abruptly canceled, leaving passengers in complete darkness with zero information. Upon reaching the airport, I was greeted by an outrageously long queue. While Turkish Airlines did arrange a hotel for us, it was located two hours away from the airport. By the time we were able to check in, it was already 6 in the morning. My rescheduled flight for today at 8:45 pm has been subject to continuous delays, and I am currently stranded at the airport with no information or assistance. Even my attempts to seek help at the Turkish Airlines care point were futile due to the never-ending queue. This entire experience has been a nightmare, and I have never felt so let down by an airline. I can confidently say that I will never choose to fly with Turkish Airlines again. This level of irresponsibility and lack of communication is simply unacceptable. It's been a horrible ordeal that I wouldn't wish on anyone.

✅ Trip Verified | When I arrived in Istanbul from the US my connecting flight to Bucharest had been cancelled. I was given no information in the email/text message about what to do so had to wander around the Istanbul airport international arrivals hall looking for a service desk. When I found it, it was chaos, frustrated customers yelling, TA employees yelling back, no clear lines, no communication, nothing. They had cancelled so many flights to different destinations and left people stranded. Spent over three hours at customer service only to be finally told that they couldn't get me to Bucharest (an hour flight) until the following night (I had arrived in Istanbul at around 9am). Total mess that screwed up an entire itinerary since Bucharest was not my final destination in Romania. Their hospitality consisted of putting out a box of cheese sandwiches and some water. I didn't even get that because by the time I was out of the customer service line all the food and water were gone and God forbid they put out more than one box. Finally I cancelled the connecting flight to Bucharest and booked a bus there from Istanbul. When I told the customer service person to forget the flight to Bucharest, I was taking a bus, he told me that I would not be able to use my return tickets to the US if I cancelled the flight to Bucharest. I argued with him, he asked what passport I was flying on, I said I was American and gave him my US passport and he magically changed his mind and told me I could still have my return flights. Then it took over two hours to find my luggage, this was after I stood in line for about an hour to talk to someone at baggage claim. Other people at baggage claim who had also been stranded were just walking out of the airport without their bags completely exhausted and ticked off. Some of them had been there for hours. It was not just me, passengers were talking to one another and we were all having a miserable experience. The best part? After all of this I found out that Tarom Airlines had seats available from Istanbul to Bucharest that night and it was the same flight as a TA flight. Why they could not put me on that flight I will never understand. My return flight to the US from Istanbul (I flew back to Istanbul from Bucharest on a Friday evening and flew back to the US Sunday afternoon so I could have a one day stopover) was delayed by four hours which meant I got to the US at around 11pm instead of 7pm. Wound up taking a $100 taxi ride home because public transit from the airport stops at midnight on Sunday where I live. Once again, hospitality involved a cheese sandwich and a bottle of water which they gave out when the plane was boarding. No food voucher for the Istanbul airport where I had to wait for seven hours since I arrived three hours early to check in (the email/text message about the flight delay was sent when I was already in the taxi on my way to the airport). Apparently I was supposed to wait to eat until I was in line to board. Now I am going in circles trying to get a refund for the flight. I can't even find out how much the flight cost since I bought all four of my flights at the same time and there is just a lump sum on the receipt. Called customer service and was told to fill out an online feedback form which requires a ticket number to submit.

Not Verified | I cannot understand all complaints. Never had a bad experience. Flights on time, food and service excellent. Plane and entertainment great and check-in efficient in Baku and Istanbul. Stewardess very friendly and good service, always a smile and made us very welcome. One of the best and convenient airlines in Europe to travel.

✅ Trip Verified | Basically one of the WORST airlines I have ever flown with. They over-sell seats on a regular basis. I arrived at the check-in counter only to be told that me and my wife were not guaranteed of seats as the flight was over-booked. They asked us to go to the departure gate and wait at the counter to see if the staff could there could give us seats. If not we were to be given ‘some money’ and put on the next available flight. The staff were treating Caucasians differently from Indians with regard to seat service. The flight from Cappadocia was delayed by one hour and that almost made us miss our connecting flight to Malaysia.

Not Verified | The flight from Oslo to Istanbul was great and a pure pleasure. The flight between Istanbul to Bangkok was a pure disaster. Due to the fact that the boarding in Istanbul was chaotic, I ended up being downgraded from C-class to Y-class. This made the flight a healthy challenge due to my medical situation. The flight between Bangkok to Khon Kaen was a pleasure flying Thai Smile Airways, and the service was great.

Not Verified | Flight was delayed for 30 min from Sofia we had connecting flights to Newark, USA. We had to run to catch the next flight it was horrendous. On top of that fly attendants one of them was extremely rude. Not apology nothing! I filled claim about it, they responded with nothing - only apology. They closed the claim and that was it! Unbelievable. Turkish Airlines won’t be my first choice for next time. They have to work on their customer service. I talked to my friends Who used them flying to Lebanon, same situation.

✅ Trip Verified | We were flying from Heathrow to Singapore via Istanbul (what a mistake). Our flight from Heathrow was delayed for three hours so we missed our connection to Singapore. After alighting the aircraft we received no help at all. We were sent from desk to desk in a very very large airport. All Turkish Airline staff were extremely rude and just snarled at us. It was only with the help of a younger passenger that we found a Care Desk (not correctly named). We lined up for an hour and two new boarding passes were thrown at us for a flight at 5pm the next day. We were told to go to the Hotel Desk. No signage at all. We found the desk and queued for another hour to be seen. We are both in our late seventies so this was really troubling to us. We then had to wait for another hour for all passengers to be seen and queued for a coach. The coach then took us for a two hour journey to a hotel. When we arrived we had to queue for another hour to be booked in. By this time it was 6.30am. We only had time for a quick breakfast and a short nap to then be transported back to Istanbul Airport in what was a converted Transit Van. The flight to Singapore was further delayed for another hour. All in all it took us 40 hours to reach Singapore a journey that was supposed to take 15 hours. We have subsequently cancelled our return flight with this terrible airline and have booked at considerable expense on a Singapore Airlines flight. As mentioned before we are both in our seventies and could not risk a repeat of the outward journey. Do not be fooled by the competitive prices this airline charges. You only get what you pay for especially where airlines are concerned.

✅ Trip Verified | The business class is always outstanding compared to European and even Japanese Airlines. The food selection and quality is way better than on other carriers. The welcome drinks, alcoholic and non alcoholic are already special and distinctive. The cabin crew was very kind and professional. The seat is changed into close to a bed, with a comfortable topper. The entertainment selection was very international and good. Wi-Fi is for free unlike at most other airlines.

✅ Trip Verified | Horrible company! Don't fly with them, their customer support is horrible, no one can do a anything and no one is responsible for anything. If something goes wrong you'll spend more money then flying with real, dependable companies. People answering the phones are just checking the system, say they can't do anything, and then hang up.

✅ Trip Verified | When I traveled from Düsseldorf to Ankara with Anadolujet, my suitcase arrived broken. I filed a damage report at the airport. Even though I have sent e-mails many times and submitted all the documents requested through the THY Baggage Services portal, along with photographs showing the damage, I have not received any response for 3 months. I see on the THY Baggage services portal that my file has been transferred to the compensation unit, but I cannot receive any response.

✅ Trip Verified | Took 8 flights from DFW to Rome, and Berlin via Istanbul, between September 5, to October 1, 2023, and all 8 flights were delayed more than an hour, missed 2 connecting flights, and had to rebook and incur more expenses. They lost my luggage and it was finally delivered a week later damaged. Their web site does not offer claim processing but a feedback which goes unanswered and their staff lies about everything. Turkish air will not reimburse the expenses and extra days of trip delays, and will not credit miles for flights either, nor will do anything for inconveniences.

✅ Trip Verified | Absolutely atrocious service from probably the worst airline in the world when it comes to customer service and baggage retrieval! They lost our bags in Istanbul during our layover despite them being booked direct through to Dubai. We are now sitting on our honeymoon supposed to exploring and having a romantic time eating out so I can spoil my wife, instead we are stuck inside without clothes. You cannot even reach this company to try and locate your bags, our information is entered incorrectly on their system, and our one bag we cannot even locate through them. Do not trust this company at all. You will be disappointed. I expect this company to compensate me for all the clothes I will have to buy and for the inconvenience.

✅ Trip Verified | I am disgusted by the lack of consideration and the dishonesty of this airline. They kept delaying the flight till the airport closed and flight was cancelled. Will not fly with them again.

✅ Trip Verified | Absolutely woeful experience flying with Turkish airlines. Started off the day with a 3hr delay which made me miss their connecting flight. I spent about 12 hours at Istanbul airport with no sign of a transfer on the cards, even after i was told 3hrs into my wait that id be able to catch another flight in 4 hours. The last call time came for that plane and they still weren't able to get the transfer done

✅ Trip Verified | The worst airline in existence. Lost bags twice on both the trip to Munich, and when forwarded to our next destination and refused to admit fault, and hung up when we called to follow up. Do not travel at all costs.

Not Verified | This is unacceptable! On September 19th, flight TK829 from Beirut to Istanbul was 2 hours late, and flight TK1587 from Istanbul to Frankfurt was 1 hour late. On October 2nd, flight TK1594 was also 2 hours late. Due to these delays, my mom had to switch flights from TK828 to TK0830. The second plane was supposed to board at 6:55 but was 2 more hours late, making it 8 hours late in total. This is not acceptable, especially for older passengers who may struggle with such long delays. We have not received a refund or even an apology!

✅ Trip Verified | Worst experience ever with an airline. Our first flight was delayed 50 minutes, so we missed our connection and had to be rerouted. We arrived 15 hours late to our destination and our luggage arrived 3 days later. On the return flight, we missed our connection. We knew in advance that it was going to be an issue because Turkish Airlines changes the flight time’s leaving only a 30 minute window between flights. Although the change was on their itinerary, they would not change our flights without exorbitant fees until after we missed our connection. This left us stranded in the Istanbul airport for 24 hours. They paid for nothing and didn’t even apologize for the delays. Literally the worst customer service experience. They lied constantly throughout the process to get us to someone else’s desk. Never again. Don’t recommend at all.

✅ Trip Verified | I am pleased to share my pleasant experience during my recent flight with Turkish airlines in Business class. Amongst other staff, Miss Yagmur was very hospitable and courteous to all Indian Senior Citizen passengers on the flight which was very appreciating. I wish her all the best for her career and endeavors.

Not Verified | It was the first time my flight was overbooked and I didn't know about that until I saw the indefinite seat number on my ticket. I spent too much time in Istanbul Airport looking for help and nobody seemed to care about my situation. That was the first issue I have faced so far. It's getting much more interesting as we go further. I was offered an overnight stay in a good hotel (that's the only pleasant experience that I have received) and a free ticket from Toronto to Istanbul throughout the year. I was promised to get a free ticket via email and I didn't. The next day I went to customer service and they told me they were working to get my ticket as soon as possible and they told me I can relax and go to Toronto. And what happened next? I hadn't received a ticket. I wrote to Turkish Airlines feedback on their web site and waited for more than 3 weeks to get a reply. Well, I received it today and I realize that I have a flight today ( I would like to remind that they told me I could travel the date of my choice). I called customer service again to change the day of my departure and the woman who answered the phone seemed to be careless and told me that I should go to Pearson airport( which takes time and money to get there) and ask them to change the date as there is less than 24 hour till my flight to Istanbul. That was really unpleasant experience and I have to go to the airport now because they told me that I don't have other choice. Will I get my money back for Uber and my time back? Probably not. Totally disappointed.

✅ Trip Verified | The worst customer service I have received from an airline. Our flight got delayed from Madrid to Istanbul for final destination to Miami. We had the Miami boarding passes already. We ran to the gate and it closed 10 min before without waiting for the already there passengers, not even 10 more minutes to prevent the chaos. The customer service that takes care of this issues is awful and unprofessional, giving the wrong information and lack of directions making the experience more miserable. They didn’t tell us that we needed a Turkish Visa for US Citizens to exit the airport for Hotel Services. It was 3 am, the hotel was one hour away and then we needed to come back 4 hours later for the next flight at 2 pm, it makes no sense at all. We couldn’t get our luggage because was already checked in for the next flight. On top of that, we paid hundreds of dollars for assigned front seats 5 months ago which were not honored for the new flight to Chicago for final destination to Miami (flying with United Airlines with No seats assigned). So, our dreamed trip got downgraded for a delay on a connecting flight. We got row 42 for the new flight as the best effort. First and last trip with this airline that do not care at all about their passengers.

✅ Trip Verified | Terrible experience with Turkish airline. Flight was due to leave at 18h20, then delay, the delayed again and then told at 8pm cancelled. Stood in a queue for 2.5 hours, no seats, no explanations, no information on compensation or how to organize a hotel ourselves. Finally the cheapest of cheap of hotels with bus trip there, further 20 minutes wait. Around 11pm at the hotel, with two kids and told to be back at the airport following morning at 6:50am 3hours before departure. Never again. Had a cancellation with Easy jet last month. Just so much better experience. I go EasyJet in future. This is a terrible airline. Be warned also if you change through Istanbul twice tried and twice connection failed with 24 hour stopover each time. 3 out 3 failures.

Not Verified | Turkish Airlines has disappointed us twice. Especially the customer service was very disappointing and made us very upset. We travelled from Düsseldorf via Istanbul to Riyadh and back in Sept 2023. Both ways we had delays. The way there we could not make it to the connecting flight, so we were offered a later flight and a voucher for some food at IST airport. The food court was disappointing, as all the ‘restaurants’ that are on the voucher offer had non vegetarian food. The way back we had a delay as well. We arrived at gate A1. In the airplane they could not give us any information about the connecting flight (whether it would wait for us or not, or about from which gate the connecting flight was leaving). We ran for 25 minutes (and really a sprint) and we made it. Our luggage did not. When we arrived at Düsseldorf airport we made a report with the employee from the lost and found department. She told us the luggage would be sent to our home address. It never happened. 3 days after that we received an email that our luggage arrived in Dusseldorf. But since then we never heard from them again. So frustrating. Customer service of Turkish Airlines said it was not their responsibility anymore, it was the handling office at the airport. The only thing the Airline did was sending emails to this office (we did that as well), but without any result. They never got back to us and did nothing to help us. We sent dozens of emails and called everyday, but without success. In the end we travelled 2 hours back and forth to get our luggage. Besides that, it was not possible to make an official complaint. The customer service on the phone told me to fill in a feedback form, but the reaction on this form said they could not handle this feedback. I cannot believe how bad the service of Turkish Airlines is. Never ever have I’ve experienced something like this.

✅ Trip Verified | Business class on flight TK10 was not 1x2x1 configuration but is 2x2x2, lack of privacy! Flight delayed at LAX and was told by flight attendant on board that arrangements would be made to connect to a later flight, and I would be greeted by agent at gate, upon arrival. No such thing, nothing done. Finally made arrangement myself and arrived Athens after 2:30am,. No compensation, just a sorry. Are you kidding me, when you flew on business class, costing thousands of USD. The lie flat seat malfunctioned at the middle of the flight and there was nothing done to change to another seat as all other business seats were occupied. Told to send email and file complains to Turkish Airlines later. I did file a complain on the business lie flat sleeper seat with the airline, offered 15% discount on future travel before year end 2023. That is it, flight discount on Turkish Airlines. It is only fair to offer at least partial refund in the business class ticket.

✅ Trip Verified | It’s the second time I am flying from jakarta to Europe with Turkish Airlines in less than two months, and I want to express my appreciation and to congratulate them for the exceptional experience on board. Service is flawless, the seat configuration and comfort amazing, from the amenities pouch, to the pashmina, turn down service and inflight entertainment. The most impressive is the quality of their food, the in flight Chef and the taste and quality of food is really great. The staff is available to serve you with a smile. The Cabin Manager Ms Sibel was always super attentive to everything, even the smallest details. Her professionalism and attitude is worth to be mentioned.

✅ Trip Verified | On all legs of my route there were comfortable seats with lots of leg space. Also the monitor was there for watching movies. With the great selection of movies with high IMDB score. The food was great, real lunch and not just a sandwich. Overall I liked the flight experience lot and now I am happy that I bought the ticket for the next year very long flight with Turkish Airlines.

✅ Trip Verified | I and my wife experienced the worst airline customer care in our life in the journey from Ercan airport, Nicosia, North Cyprus, to Milan Malpensa, Italy, with the connection flight in Istanbul airport, Turkey. I'm 78 years old and collected hundreds of flights during my life. With my age, I've walking problems and, considering the considerable distance between arrival and departure gates in Istanbul airport, we asked Turkish Airlines to have a transportation help at the airport, a wheelchair or other solutions. To make sure of its availability, we called Turkish Airlines three times from the hotel we were staying in Cyprus four, three and two days before leaving, then we asked again in Ercan airport when we checked in for the first fly, all of them confirming the availability of the transportation. When we arrived at Istanbul airport, we didn't find any transportation help. We asked again, but nothing happened. Being short the time before departure, I decided to walk: 72 minute fast walking to join the departure gate. When I arrived I was really in very bad condition! We will never fly again with Turkish Airlines and we would recommend all those people with physical problems to avoid this unreliable company.

Not Verified | Terrible. When booking seats on the airline’s website, it was shown that row 24E would have extra leg room. Therefore I purchased it for 34USD extra. However, upon boarding of the plane it showed that row 24E was actually behind row 23 (the actual row with the extra leg room) and they refused to compensate for the cost when contacted about this error. Never booking with Turkish Airlines again. Also very stingy and charged for wifi even on long flights.

✅ Trip Verified | Surprised that a wide body was used on this route. However it was a great flight! Comfortable seating and service delivered with a smile by a fantastic, friendly, professional crew. Nothing too much trouble. Will certainly use them again.

✅ Trip Verified | At Denpasar airport we were not given the boarding pass for the next trip as Cathay Pacific said we would get them at a transit desk in HK. But once arrived in Hong Kong we asked to all transit desks and all said Turkish airline had no transit desks in HK airport. We had to get out, go through custom and do the check in again - and we only had 1 h to do everything we almost missed the next flight. My vegan food was tasteless.

✅ Trip Verified | Final leg of journey from Athens to SFO: My wife had a broken foot and was treated poorly by ground and cabin staff. The ground crew could not figure out how to get her on board since she could not walk. Eventually a cabin wheel chair showed up - however this delayed the flight. She could not travel in the extra leg room seat which we had purchased due to regulations - definitely understandable. However, no reasonable effort was made to find a non-emergency bulk head seat by switching passengers to her lost seat (emergency row). We flew Turkish before Covid and had decent service. They level of service and attitude (especially male flight attendants and ticketing agents) is troubling and highly disappointing. Eventually they will lose regardless of price point to poor service.

✅ Trip Verified | Flight on 8/31/2023 from IAH to MED. Layover in IST. 4 hour layover flight got cancelled bc the plane didn’t have enough passengers so wait 8 hours for the next flight without any accommodation in the airport. 2. Flight on 9/14/1023 from DXB to IST cancelled due to technical issue with plane. Plane got fixed and was sent empty with all passengers luggage to IST. New boarding passes issued on 9/14/2023 for IST flight. Plane was too full and 30 passengers had to rebook on another flight. We ended up rebooking with Emirates and coming back home, IAH, instead of going to IST for 3 days. Luggage is still in IST airport. We have AirTags on them. I call TK luggage services every day and they keep telling me they can’t find them. I know my luggage is in the airport and they are not trying to locate it. It’s been 1.5 weeks since we’ve been home without any of our luggage. The worst service I have ever encountered with an airline. Will not be flying with them again.

✅ Trip Verified | Flight was delayed initially for 30 minutes and this was informed through email and app. Departure was 1 hour behind the schedule and a few passengers had to wait for the next flight due to overbooking. Cabin service was ok, tasty food and drinks. Only music was available as entertainment, no Wi-Fi onboard.

✅ Trip Verified | Flight was right on time, boarding in Biskek chaotic - no business class priority. Cabin crew friendly, good food with Appetizer and main course (3 choices). Free Wi-Fi on board, entertainment system with new release movies. Good job Turkish Airlines!

✅ Trip Verified | I pre-booked my seats for both flights but we were informed that our pre-booked seats for our flight from Istanbul to Heathrow had been allocated to someone else and that the flight had been overbooked and that there may be no seats for us on the flight. However there was no clear explanations or communications and were left waiting at a check in desk, with a 7 year old sitting on floors whilst the check in staff and supervisors desperately tried to resolve the situation. I must say the staff all tried their best, however there was a lack of communication, nobody really knew what was happening and nobody could explain anything to us. Eventually with around 40 minutes until our flight took off we were handed boarding passes with the seat numbers left blank, told to board our flight to Istanbul and once we arrived at Istanbul we would have 3 options which were: There would be seats available and allocated to us or There would not be seats available in which case we would be put on the next available flight and compensated Or there would not be seats available, if the next available flight was not until the next day we would be compensated and accommodated in a hotel overnight. We were then told that our flight from Izmir was delayed. When we landed at Istanbul we had to run to the International transfers and by the time we arrived there I saw I had received a text message that my flight had changed to a flight the next day which would have been sent before we had even landed. At the desk we were informed that seats were found for us on the original flight, however we had missed the flight due to the delayed flight from Izmir. I know that the flight to Heathrow was delayed and was still on the ground and boarding at the time - and we were told in Izmir that the only seat available on the flight was 1 seat in business class. We were automatically changed onto a flight at 14:50 on 27th August. The seats we were given were 6B, 6C and 13A which meant my daughter couldn’t have a window seat and my husband had to spend the flight separated from us. We were then directed to the Turkish Airlines Hotel desk to arrange for overnight accommodation. When we finally reached the desk we then had to wait a further hour or so before we were transported to our accommodation. During which time my daughter was now hungry and tired. I had no choice but to buy food for her.  We were then transported to the Ibis Istanbul airport, and on arrival all I can describe the scene as is carnage. There was no method, no order, nothing, just names randomly called out. The time now was past 10pm. By the time we were allocated a room and were able to get food it was gone 11pm. The next day we were given breakfast at the hotel, however had to buy lunch. To date Turkish airlines have refused to accept responsibility, and even acknowledge the overbooking of the flight and the forced 'bumping' of our seats. They are refusing to pay us compensation for the delay or the bumping of our seats and continuously give different excuses to validate the delay to avoid paying compensation. Absolutely disgraceful customer service from Turkish airlines.

Not Verified | My family had flight from Antalya Airport to St. Petersburg, Russia on September 7th. At check in the staff suggested that my child had some kind of illness (he had just mosquito bites on the face). She sent us to the doctor's office without explaining anything. We tried to explain to her that these were mosquito bites, but it didn't help. We went to the doctor. He said it was probably insect bites or dermatitis after briefly examining the child. He said that there was no reason for them to prohibit us from flying. But the airline needs a report, and they can do it. It just costs $100. Personally, we didn’t need this report. An airline representative needed it! At the same time, we had to pay, but no one warned us about this. And the report that was carried out had no force in any case. We returned to the check desk, explaining the situation that it was definitely not an infection, as the girl suggested. And that we are not ready to pay $100 just for a doctor’s signature in this ridiculous situation. But no one even wanted to talk to us. Everyone, including the “not the most loyal” female supervisor, just repeated the phrase “these are company rules, you won’t fly away without a report. 3 minutes left before registration.” The comical situation was that we did not have enough cash! and Russian cards are not accepted. In the end, we were left with no choice - we ran around the airport looking for cash. And thanks God we found money! We had to pay $100 for the sign in a report saying that the child had common dermatitis! The employee preparing the documents promised to send me an online check by mail for presentation to the insurance company within 2 minutes. We couldn't wait to check this because we might have missed boarding. I checked that he recorded my email correctly. And know what? I didn't receive it. Then I wrote letters to everyone for several days to finally receive my check. You know, this is not a question of money at all. I can certainly handle losing $100 for nothing. But here is the fact that the airline employees were not friendly at all, not even trying to help. I wrote a complaint to the airline. The answer was "amazing". It all came down to the fact that "misunderstandings happens"! So if you have to fly with this company be careful at check desk. Especially if you are going to fly with kids. And defend your opinion. It is a pity that such things remain unnoticed by the airline management.

✅ Trip Verified | I am really dissatisfied with the Turkish Airlines claim department. I came back from a trip on 7/25/23. My luggage came in late which wouldn't be a problem but I received my luggage completely damaged. I filed the claim right after I received my luggage. It's been already 2 months and I never heard back from the claim department. I have been calling every single day and the customer service representative keeps telling me that they put in urgent requests about it but I am still not getting updates. I am traveling again and I need a new suitcase but I still didn't receive my refund from Turkish Airlines. This happened to me with Lufthansa and they solved my problem in 2 weeks and I received a refund right away. I am going to keep calling every day until I get my refund back. Shame on you Turkish airlines, I know now that I will never travel with them again.

✅ Trip Verified | I arrived in Istanbul from Ghana on 16th September 2023 with my wife for our wedding anniversary and to tour the country. But the experience has been very disappointing with Turkish Airlines not being able to promptly address my concerns about my luggage which did not arrive with me in Istanbul. After making a complaint with Turkish baggage service center in Istanbul, I was told my luggage never left Kotoka Airport in Accra. It’s been three days and I’ve still not gotten my luggage.

Not Verified | The departure from BHX was 233 minutes delayed, so that the connection at Istanbul was missed. Knowing this it was expected that TK Ground Staff would meet the Aircraft on arrival in Istanbul to provide assistance. No one appeared, and Passengers were left in Limbo. Assistance within Istanbul Airport was very reluctantly provided by TK Ground Staff with incredible ignorance, disinterest, arrogance and total lack of interest. I finally spent some 65 hours doing an 18 hour journey via Dubai. I would never use Turkish Airlines again even if it was free.

✅ Trip Verified | Worst experience ever, flights were delayed twice and we ended up stuck in Antalya for more than 24 hours. Accommodation provided was worst and staff was borderline rude, behaving like they are doing us a favour.

✅ Trip Verified | Upon arrival at the airport for our trip from Brussels to Yogjakarta (Indonesia) it appeared that our flight was cancelled at the latest moment. We were told that a birdstrike was the cause but this is very questionable. After a waiting time of 8 hours at the airport in Brussels, Turkish Airlines were finally able to give us another route to Jakarta but not until our final destination of Yogjakarta. This forced us to book a hotel in Jakarta and a new flight to Yogjakarta. In the end we arrived 24 hours later at our destination Yogjakarta than originally foreseen. After our trip, we tried to claim the additional cost of €400 we had to pay ourselves (hotel cost + new flight cost to Yogjakarta). Despite being able to give all necessary documentation, Turkish Airlines refused to refund. We lost a full day of our trip but the airline was not able to give the little compensation we were asking. We will not be flying with Turkish Airlines anymore!

✅ Trip Verified | Boarding in Istanbul delayed more than two times. Cabin crew friendly and helpful. Meal was ok, main course with 3 choices. Entertainment ok, with many movies available. Arrival delayed by almost 1 hour. Luggage delivery within 40 minutes.

✅ Trip Verified | I would like to file a complaint regarding my recent experience with Turkish Airlines due to their subpar service. Before embarking on my long-haul flight, I attempted to contact their customer service at to inquire about making changes. Regrettably, reaching them was quite challenging, and I endured a frustrating half-hour hold time without receiving any assistance. When it was time for my family and me to board our flight from Barcelona to Singapore, Turkish Airlines inexplicably separated us. Despite having booked our seats together as three passengers, we found ourselves scattered apart. Naturally, we voiced our discontent, as it's unreasonable to split a family on such a lengthy journey, especially after reserving specific seats. Adding to the frustration, the airline sent me numerous confusing emails with 5 days before my flight, suggesting that my seats reservation had been refunded. These emails were unclear and seemed to be plagued by technical issues, causing further anxiety and uncertainty. Furthermore, I must highlight that the customer service assistants, both in Barcelona and Istanbul, were notably rude and appeared to lack proper training. Their unhelpful demeanor and lack of responsiveness further compounded our dissatisfaction with the airline's service. It was evident that they were ill-prepared to provide the level of service one would expect from a reputable airline, leaving us with a disappointing overall experience. Upon boarding the flight, the only solution I found was to negotiate with another passenger who had been assigned the seat my wife should have been assigned. Thankfully, this person agreed to switch seats, but this situation was far from ideal. Considering that Turkish Airlines is part of the Star Alliance group, this level of service is unacceptable. I cannot recommend Turkish Airlines to others based on my experience, and I have no intention of using this airline in the future.

Not Verified | The flight was delayed and under EU261 my hubby and I were owed 600 Euros each. I started requesting my refund on July 13th. It is now September 15th and still nothing. I was told over a month ago that the hubby and I qualified for a refund but nothing. I have called over 30 times/use their help request format and filled out their "feedback" over 20 times/was told to contact the Miami office (which has no phone number so you can only contact via email). Emailed the representative from Miami 38 times to which I have received 9 replies which offer very little help. Last I heard from him was September 1st asking me where I wanted my refund transferred to. Well, it's now September 15th. I have c but he also has not replied to the numerous emails that I have sent him requesting the status of my refund. I have had so many problems with this airlines. After purchasing seats so that the hubby and I would get to sit next to each other, our seats were not given to us. Had to call several times to fix that problem. Some of the stewardess were plain rude. One of their phone reps told me to "shut up" literally. Overall the worst customer service I have every experienced. Only pro: Food was good and plentiful on the plane.

✅ Trip Verified | Absolutely appalled at the quality of the website and worse off, the service. Prior to the flight 2 days ago, I purchased a window seat. When checking in online, I realized that it’s been automatically switched to a different seat altogether, an aisle one. When I called into support to remedy it, I was told that the seat that I purchased has been taken up, this happens quite often. Whilst I accept that sometimes issues happen, the service by Turkish airlines made it much worse. After being told that it happens quite often, I was told the only way to remedy it is to 1. Write a feedback form with the screenshot of the payment (I don’t know why, she could see it in the system down the the exact seat I bought) 2. Wait to get the support ticket number via email 3. Call back into support with the ticket number so that they can help me try to get the seat back. What?! Why must I submit a ticket to get a new support ticket number, then call back to give the support number? Why can’t she help me straight away. After calling this out, I was then told *i” was the one who made the mistake because I checked in online when I’ve bought a seat. Thank you, I did not know that Turkish airlines website is from 1980s and I did not know I’m not supposed to check in online when I’ve purchased a seat. Absolutely gobsmacked. Oh, and I was told to be at the airport 3hrs early to fix this. Third class airline.

✅ Trip Verified | Our flight has a 3hrs delay so we lost our corresponding flight and we were waiting for more 5hrs for our corresponding flight. In total 8hrs and as they apply the Turkish law they refuse any compensation. The agents in Istanbul hardly speak English and are rude when the whole flight was expecting to change their boarding pass for the next available flight. Bad customer service and overall customer experience. I do not recommend it, and I will avoid any future flight with Turkish Airlines. I cannot even understand why they are member of Star Alliance when they do not speak English.

✅ Trip Verified | I would never consider using Turkish Airlines again, we had a pretty miserable experience with TK. Our roundtrip to Singapore it has been just a continuous annoying trip: our 4 flights were delayed, very crampy seats even on the new A350. Kids menu never arrived even if it was booked a lot before the departure date and the new IST Airport is just a massive shopping mall with atrocious prices with very long walk from gate to gate; connection flights are displayed just 30 minutes before boarding so you have to literally run throughout the airport to find your gate.

✅ Trip Verified | Awful customer service. Several delays without notice or apology. They didn't bother when I asked the reason why the flight delayed. Chief of cabin crew said "This is not a bus for you, flights usually delay, if you don't like this never come to Turkish Airlines". What a reply from an unprofessional, untrained and illiterate staff. Definitely not buying a ticket from Turkish Airlines again.

✅ Trip Verified | Flight delayed by half an hour, boarding very organized - row based. Cabin crew was friendly, food was good, selection from 23 main courses. Seat - recliner armchair with footrest. Infotainment did not function.

✅ Trip Verified | I have flow with Turkish Airlines transatlantic several times – flights were on time, flight attendants were courteous, entertainment was fine and food served was of high quality. Yet, as some of you know one negative personal experience could turn your favorable impression of a company upside-down. What happened is that I booked a flight from Boston to Istanbul October 2022. The fight was supposed to leave the night of December 25. I learnt that flight had been cancelled only upon arriving to the airport (no prior email!) – TA counter was deserted and there was no one to talk to. I called TA customer service the next morning but their response to my plight was callous and they made no effort to find me an alternative flight. I asked TA for a refund, but my request was starkly denied! Furthermore, responding to a dispute, I submitted to my credit card company, TA argued that I am the one who was at fault, because I had not shown-up for the flight! Only in mid-March, thanks to the help of Dept. of Transportation, TA agreed to refund me after I fill out a form. Yet, this was not the end of it. I was expecting the refund to arrive by end April- nothing! It took many more emails and numerous phone calls until I was finally reimbursed by the end of June 2023. My dealing with Turkish Airlines customer service was awful: Their main goal is not to serve customers (things happen), but to wear you down until average Joe gives up. Learn from my experience.

✅ Trip Verified | I have travelled all over the world but my trip last week with Turkish Airlines was truly awful. This was a special family trip and we spent a lot of money on business flights. We arrived at Singapore airport in September 2023 to note a flight delay. I explained that  we would not get on the flight unless we were reassured that we would not have problems with our connection from Istanbul to London.  We were told by Turkish airlines ground staff not to worry. If we missed our connection there were seats on the next flight  just 2 hours later and we and our luggage would be reassigned. On the basis of this reassurance we got on the flight. We arrived from Singapore in Istanbul at 6.15pm, late. There was no explanation or apology at any point. We missed our connecting flight as a result. Ground staff have no ability to find a new flight it seems.  The flight that we were meant to be reassigned to does not have any seats and never seemingly did. We ourselves find flights from another airport using Google.  It takes over 2 hours and much frustration to sort out new flights. We are asked to sign waiver forms in order to be provided with our new tickets. We refuse and have to demand that the tickets be printed and handed over. Our new flight is the next day from the other side of Istanbul. Now for luggage, which we need to collect.  Scenes of chaos greet us when getting luggage.  We arrive to find very many people waiting. About 30 at least.  We had been told that our luggage would be waiting for us (they claim to have called). It takes over another hour to get our luggage which has in part been lost for a period.  Again we are asked to sign forms.  We refuse.    Then we need to get a hotel sorted. Again we are told that this would be easy. It’s not. There is a queue of about 40 people. Another wait and very slow.   We then spent an hour in a shuttle bus to our hotel.   We arrived at the hotel at midnight.  This has taken 6 hours since landing. Having been told that the hotel would be in Central Istanbul. It is clearly not but instead it’s near the other airport. There’s a stray dog in the hotel lobby. Our flight the next day to London is also delayed by almost 2 hours. We arrive eventually in London after 6.00 pm London time. Total trip time from Singapore to London 41 hours.  

✅ Trip Verified | They allow 60 minutes for a connecting flight in the Istanbul Airport, which the means the baggage can be lost or delayed as in my case, the baggage tracing is miserable, no one answers the phone. There was a flight the same day, a few hours later, but I have still not received my luggage 24 hours after arrival. The airline is a disgrace.

✅ Trip Verified | I used to like Turkish Airlines a few years ago. Their service and catering quality has gone down and down. The cabin crew are pretty rude and don’t care about passengers’ requests.

✅ Trip Verified | We missed our connection to Istanbul because the plane arrived at the gate too late and the journey between gate A and gate F where we were to take our second flight is the furthest in the airport with the addition of passage to again, to safety. We came running to the gate and they closed the plane door in front of us. The plane remained after 20 minutes on the tarmac without moving! We went straight to the office so we could catch another flight. Not only, supposedly, no more flights possible on the same day but only two days later! The only possible flight on the same day that we could take was in business class which we had to pay for without any possible compensation even though I am a platinum member with Star Alliance! A shame! And what's more, our screens didn't work during the flight! Avoid this airline at all costs!

✅ Trip Verified | Very poor experience with Turkish Airlines. Not even possible to choose your own seat for free. You need to pay extra €20/person per leg to choose your seat. Both flights were delayed. The first one (to Bali) 2 hours, the second one (to Malaga) 5 hours. We were told no compensation would be provided. We received a very poor sandwich and warm soft drinks at the gate "as only compensation" for 5 hours of delay. Insane that not even airport vouchers are provided on a €1500 flight. Overall very poor experience from what I thought to be one of the better airlines.

Not Verified | Horrible experience and will never repeat it!! My biggest issue is not with the unhelpful staff, but mostly with the planes the airline uses! Even Air France is roomier which says a lot. Passengers are classless also, no manners all around, people fighting because they put their seats back and sit in your lap basically for 14 hours! I flew this airline 10 years ago and regret doing it again now! Never ever again even if they give me free flights!

✅ Trip Verified | As someone who has been a loyal Turkish Airlines customer for a considerable time i recently accumulated around 50,000 Miles and Smiles points. i was excited to use these points to book a flight and maybe even upgrade my seats. However, my experience with the Miles and Smiles program has been incredibly frustrating. According to the Turkish Airlines app and website, members should be able to use their points to purchase tickets or reduce the cost. I attempted to do this multiple times online, but each time we reached the final step, an error message appeared, directing me to contact customer service. I followed the instructions and visited a Turkish Airlines sales office in Dubai, where i was told that i needed 65,000 points to use them for ticket purchases. This contradicted the information available online. Additionally, when i asked to at least use my points to book seats, I was told it wasn't possible at the office. I called the provided number for assistance, but after waiting for over 30 minutes, i received no help and were advised to contact the website help department. This inconsistency in information and lack of support has left me disappointed and questioning the transparency of the Miles and Smiles program. I feel frustrated and let down by Turkish Airlines' customer service. I hope Turkish Airlines can address these issues promptly and ensure that the program's terms and conditions are clear and consistent both online and in their offices. I love flying with Turkish Airlines and want to continue doing so, but these recent experiences have left me with doubts.

✅ Trip Verified | Raised a complaint (which they make it almost impossible to raise) followed up by email, WhatsApp and still no responds, apart from a text message weeks down the line advising it is now closed without any feedback, apology, nothing. So the process begins again, logging another complaint and it goes on and on.

✅ Trip Verified | I booked flights with THY months ago. I arranged car rental and accommodation accordingly. A few weeks prior to the flight I received an email regarding the schedule change. Then I went to airport and checked in and when I was about to enter the flight but the staff couldn’t find my name. It took a while to enter the flight. I asked them a couple of times to make it sure my baggage is in the plane. They confirmed it was in it. However, my baggage was lost. It caused such a stress and change of plans. I called THY almost every day to follow up and change my return flight and receive a refund. However, no positive response yet. I received my baggage thanks to positive and friendly attitude of airport team but THY failed. They also get delayed flights frequently. I’d avoid using them at any cost.

✅ Trip Verified | I had to book in an emergency asap so only available airlines specified on my dates was Turkish Airlines. Customer service is way below 0, it’s like they don’t want to help you and they are forced to help you which is not helpful at all. Their app is unresponsive and their hotline is always has an excuse not to operate or give you the run around. They have charged me but no allocation. My luggage was damaged and not even an apology. Airport floor staff is well trained to not help you. I have tried to check in to my flight 48 hours prior and the response is we are currently down, call customer service and then customer service will contact you and the run around continues. At the desk I am showing them what I’m going through on paper and I’m still on time and they are willing to get me in if I checked in but still not accepting their own fault. This is last time I will ever use Turkish Airlines.

Not Verified | In Bali we were delayed by 4 hours. We were supposed to fly at 9:05 PM but left at 12:50 AM. As a result, we missed our transfer to Turkey, so we got a new flight. Instead of at 7.30 am we now fly at 7.20 pm. So we have to spend 11.5 hours at the AirPort in Istanbul. At 8.15 we landed at Istanbul AirPort. We went to an information point. We were then sent to the Turkish Airline counter where there was a very long line. We were then taken to another counter. When we arrived at the counter, we were taken out of the queue as a group “Amsterdam”. So we got hope that we could freshen up a bit. Wait again. We were told that we could go to a hotel at the AirPort itself. The lady who guided us was very rude because according to her it was not her problem but ours and according to her it was not part of her job. When we arrived at the hotel, the man said it was private so they couldn't help us. The lady had already disappeared, what should we do now? Back to the counter. There they said they couldn't help us. We could go to a hotel in Istanbul ourselves, but we were not told where to go and how. Because we didn't know how to get to a hotel, we decided to stay at the AirPort itself out of necessity. Which gave us a lot of stress. We met two guys who had the same flight as us. From Bali to Turkey and from Turkey to the Netherlands. 1 of those boys called his mother to call Corendon. Corendon would call Turkish airlines and if all goes well he would be called back. That never happened. We stood in line at the counter again and with a lot of sighs we received 1 voucher per person to get food. We could only get fast food there and not a good meal. (Already walked 4 km and more than 5700 steps further, very large AirPort where we were sent from pillar to post.) Not to mention how unfriendly they are. His knee bothers me a lot and when we had to follow someone they yelled at us that it's actually not her job to take us. And we had already asked her three times if she wanted to walk a little more slowly. We were ignored and no one wanted to help us. 11.30 at the food counter where we sat until 6pm without anyone looking after us. Then we went after the gate and finally we left at 7:20 PM. All in all we were on the road for about 36 hours with one small meal and a lot of discomfort. We experienced this as a major blemish on our holiday and hope that Corendon will take up this matter and can do something for us. Op Bali zijn we 4 uur vertraagd. We zouden 21.05 vliegen maar gingen 00.50 weg. Hierdoor mistte we onze overstap op Turkije waardoor we een nieuwe vlucht kregen. In plaats van om 7.30 vliegen we nu om 19.20. Dus moeten 11,5 uur vertoeven op de AirPort in Instanbul. Om 8.15 zijn we geland op Instanbul AirPort We zijn naar een informatiepunt gegaan. Vervolgens werden we naar de Turkish Airline balie gestuurd waar een hele lange rij stond. We werden daarna meegenomen naar een andere balie. Bij de balie aangekomen werden we als groep “Amsterdam” uit de rij gehaald. We kregen dus hoop dat we ons een beetje konden opfrissen.Weer wachten. Er werd ons verteld dat we naar een hotel konden op de AirPort zelf. De dame die ons daarin begeleide was zeer onbeleefd want het was volgens haar niet haar probleem maar de onze en het hoorde volgens haar niet bij haar werk. Bij dat hotel aangekomen zei die man dat het privé was dus ze ons niet konden helpen. De dame was inmiddels alweer verdwenen, wat moesten we nu. Weer terug naar de balie. Daar zeiden ze dat ze ons niet konden helpen. We konden zelf naar een hotel in Istanbul, maar waar we dan naar toe moesten en hoe werd ons ook niet verteld. Omdat we niet wisten hoe we bij een hotel moesten komen zijn we maar uit nood op de AirPort zelf gebleven . Wat ons heel veel stress gaf. We hebben twee jongens ontmoet die dezelfde vlucht hadden als wij. Vanuit Bali naar Turkije en vanuit Turkije naar Nederland. 1 van die jongens heeft zijn moeder gebeld om Corendon te bellen. Corendon zou Turkish airlines bellen en als het goed is zou hij terug gebeld worden. Dat is nooit gebeurd. We zijn weer bij de balie in de rij gaan staan en daar kregen we met veel zuchten 1 bon per persoon om eten te halen. We konden daar alleen fast food mee halen en geen goede maaltijd. (Inmiddels al 4 km gelopen en ruim 5700 stappen verder, heel groot AirPort waar we van het kastje naar de muur zijn gestuurd.) En nog niet niet te spreken over hoe onvriendelijk ze zijn. Ik heb veel van mij last van zijn knie en toen we iemand moesten volgen werd er naar ons geschreeuwd dat het eigenlijk niet haar baan is om ons te brengen. En we hadden al drie keer aan haar gevraagd of ze iets rustiger wilde lopen. We zijn genegeerd en niemand wilde ons helpen. 11.30 bij foodcounter waar we vervolgens zonder dat er verder nog naar ons omgekeken is tot 18:00 hebben gezeten. Daarna na de gate gegaan en uiteindelijk konden gingen we 19:20 weg. Al met al zijn we ongeveer 36 uur onderweg geweest met een kleine maaltijd en veel ongemak. Wij hebben dit ervaren als een grote smet op onze vakantie en hopen dan ook dat Corendon deze zaak oppakt en nog iets voor ons kan betekenen.

✅ Trip Verified | My first Turkish Airlines transit flight was delayed and we missed the connection because of Turkish Airlines flight delay. We had to wait for another 14 hours in the airport to get a new connection flight, they did not provide us any hotel stay as compensation, only a meal at one of the 5 outlets (we had a burger as a meal!). I started my flight on Wednesday, and reached my destination on Friday, though my transit flight was supposed to be only 9 hours in total. Overall, I was extremely surprised on the rudeness and lack of minimal customer service provided by all their staff, at all levels. Staff are very rude, and they do not even smile or look at your face while talking! As if they are doing you a favor. All employees were very rude, with very poor communication/customer service skills. Never ever again I would book with this airline.

✅ Trip Verified | The worst airline experience of my life! My first flight was delayed and we missed the connection. To our huge surprise, they’re “system” by mistake, thinking that we were a no show, cancelled our connecting flight and our return flights! We spent the whole night discussing with the airport staff that was presenting no solution rather than going back home and losing out full holiday. Only after hours of literal begging we got a ticket for a flight that landed 12 hours later than planned, with lost of money for no show at our hotel. Flying back our flight cancelled and after 2 hours of poor communication we have been sent to a 4 hours line at ticket office. Ground staff in Tbilisi was overwhelmed and not helpful or empathetic. TK needs to solve issues with systems, ground staff training and contingency plans. Their on board service is good but I won’t believe they will keep being a high rated airline unless they drastically change their customer service.

✅ Trip Verified | Incompetent and disrespectful staff. From the flight attendant to the ticket and checkin counter, the employees were all very rude to me. Never ever again I would book with this airline.

✅ Trip Verified | My recent experience with Turkish Airlines was marred by unprofessional behavior from a cabin crew member, inadequate customer service, and a lack of timely and satisfactory resolution. I hope that by sharing my experience, the airline will recognize the importance of addressing such issues promptly and appropriately. I would strongly reconsider choosing Turkish Airlines for my future travels, as customer satisfaction and respectful treatment should always be a top priority.

Not Verified | Really lousy customer service, they just push a you a side like trash. For a company that is a great airlines nothing matched. All talk. They refuse to print our connecting flight boarding pass, they made us run like lunatics.

✅ Trip Verified | Return flight to Zurich to Kuala Lumpur via Istanbul, my experience with Turkish Airlines turns bad. We reached departure lounge when the last bus was on the tarmac and staff took our boarding pass to process. But some more senior officer stopped them. He was rude and refused to talked to us. Instead he had a staff usher us upstairs to rebook the tickets. First offering business class which we can't afford. Then settled for 24 hr delay to the next day. Was told we not entitled to any room or aid. Ended up spending nearly US 500+ more with a flight all endorsed and ready to go. Please don't let this happen to other unwitting passengers. First time, but never again Turkish Airlines.

✅ Trip Verified | We flew with Turkish Airlines from DXB to Madrid. It was the worst overall travel experience. We were delayed 3 hours, This delay not only disrupted our travel plans but also caused us to miss important connecting flight and commitments upon arrival at our final destination of Madrid. Throughout the duration of the delay, there was a distinct lack of communication from the airline regarding the reasons behind the delay and the expected departure time. Passengers were left uninformed and anxious when most if not all had connecting flights. There was no clear information provided by staff. Additionally, when passengers inquired about the status of the flight at airport and on the flight, the staff exhibited lack of professionalism by saying nothing, and lack of concern for our well-being. Also once boarded, at no point did captain or cabin crew make an announcement apologising for the long delay and advise what to do when we all landed in Istanbul for our connecting flights. Upon arrival to Istanbul, again there was a distinct lack of communication or compassion from the airline staff informing the procedure to passengers on what to do and where to go within the airport to reschedule our failed connection flights. Everyone was left in a panic. Staff at Istanbul were unhelpful. Eventually when we all arrived at a desk to reschedule the missed connection flight, new tickets were issued, and we had to sprint as fast as we could through the airport to the gate for boarding. It was all a mad rush! While checking in for the return flight, we were flabbergasted when Turkish Airlines website advised our flight had changed, did we want to cancel or rebook. We called Turkish Airlines in Madrid several times, nobody answered, we sent several WhatsApp messages through the Smart App, and it wasn't surprising that Turkish Airlines never once replied to any of our messages. From Madrid Airport to when we landed in Istanbul we had literally to scramble and run so fast from one end of the airport to the other end to make the boarding. The onboard food services were inadequate. This lack of attention to the quality of onboard services further contributed to a negative overall travel experience.

Not Verified | The organization is horrible. I was waiting 4 hours in the airport just to find out that my flight is moved to the next day and waited hours to get to my hotel paid by them at 1am.

✅ Trip Verified | Departure in Brussels was delayed, something which is not uncommon with Turkish Airlines and as a result we were going to miss our connecting flight. Luckily, the connecting flight was also delayed so we had approximately 30-45min from landing to reach the gate and still get our connecting flight. However, rather than helping us to reach the connection flight in time, Turkish Airlines delayed our de-boarding from the aircraft and when we could finally step out of the aircraft we were brought with a bus to the gate at the exact opposite of where our connecting flight was departing from. Requests for assistance were made and while all of this happened in Istanbul (home base of Turkish Airlines), nothing was done or even suggested to help with the result that we missed our connecting flight with 10 minutes. Following this the difficulties started to get a new flight for which we had to wait 24 hours, a hotel was luckily provided but by the time we arrived in the hotel it was 6am another 4 hours later. When requesting compensation as per the EC regulations, Turkish Airlines refuses to adhere to its obligations.