Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2115 reviews
5/10
3 star Skytrax Rating
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1/10

"refused to move from those seats"

(United Kingdom)

Trip Verified | I had booked two seats on the front of the plane in economy. However, two rude customers refused to move from those seats. Even though they had been paid for and despite Turkish Airlines cabin crew failures to remove those passengers seating in our seats. Instead we had to sit at the back of the plane, whilst our seats stolen and occupied by others. Breakfast on Turkish Airlines is by far the worst.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"unable to check-in online"

(Singapore)

Trip Verified | I was unable to check-in online because my ticket was issued by its partner airline. This was a bit disappointing. Luckily the check-in queue was manageable. Cabin crew were not very patient and attentive to passengers' questions and requests. The economy breakfast was exactly the same as my two flights a week ago.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZagreb to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"indifferent and inattentive"

(Singapore)

Trip Verified | Turkish Airlines only opened 4 counters (2 business 2 economy at start, later opened 1 extra for economy). This was unbelievable for a fully booked flight with around 350 passengers. Turkish Airlines did not enable anything that could expedite the process like mobile boarding pass or check-in kiosks for flights from SIN. The check-in took around 1 hour for me and the queue was much longer for passengers came afterwards. Cabin crew were generally indifferent and inattentive to passengers' requests, except one or two that still tried to answer each passenger in a professional manner. Entertainment with a good selection and wide variety of movies, but in a 10+ yr old Boeing 777 the touch screen is not very precisely responsive to my press. Meal menus were repetitive for my connecting flights, which means you expect to have the exactly same meal twice within a few hours. For a long haul flight the mid-flight snack was just one single type of biscuit and it was put at the rear galley only. Drinks were not displayed openly and I had to actively request from cabin crew.
AircraftBoeing 777-330ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"quality seems to be slipping"

(United Kingdom)

Trip Verified | It appears that the accountants have been in - quality seems to be slipping. Gone are the small things such as honey and Turkish clotted cream to be replaced by a blob of jam and knob of butter. The cooked turkey platter as starters has been replaced by sliced tomatoes. The food served in business class is of the same quality as that served in economy by the gulf carriers. The transit hotel was 48 km from the airport and I had to get up at 3am (pickup 4am) for a flight that departed at 7:40am. I was sat in the grim airport lounge three hours before my flight and the only hot food was toast - the alternative to the toast was pre-packaged carbs that were utterly tasteless. The IFE is extremely limited and I didn't even bother unpackaging the headphones.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKathmandu to Manchester via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Reliable, good service, flights"

(United States)

Trip Verified | We take multiple long-haul trips every year with Turkish Airlines flying in Business Class. Reliable, good service, flights generally on-time, catering consistently good if not exquisite (our preference over Qatar Airways and ANA for food - Flying Chefs and menus definitely Turkish's calling card), flight attendants generally warm and solicitous and downright playful especially if you lead with a smile. Highly recommended.
AircraftBoeing 777-300ER / A330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteWashington to Bucharest via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Agents are uncaring and rude"

(United States)

Trip Verified | I booked a flight with Turkish Airlines and accidentally put my married name on the ticket instead of my maiden name which is on her passport. Well immediately after booking this flight I called up and alerted the staff of the error assuming it would be a quick five second fix in their computer to change the name. However they proceeded to tell me that I would have to go onto their website and send an email to customer service. The whole procedure sounded long and arduous and after several phone calls and emails later we finally got the answer that they wanted me to pay hundreds of dollars to make this change! Agents are uncaring and rude. Do yourself a favor and pick an airline that cares about its customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Budapest via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"arrived to Rome at 6,25PM instead of 10AM"

(Italy)

Trip Verified | On 29 May 2022 I had flight (TK873) from Teheran to Istanbul at 5,15AM and then a connection (TK1861) from Istanbul to Rome. I had to arrive in Rome at 10AM. The flight from Teheran to istanbul delayed by more than one hour, thus I lost the connection to Rome. Nobody was waiting for me at Istanbul airport nor helped me at least to try to get the flight to Rome. Moreover, I went to the Business Transfer Desk of Turkish Airline and a very rude person told me that the only possibility was to fly the morning after to Rome, because all the flights of the same day to Rome were full. Then, I shown my disappointment and the person of the Transfer desk was also more rude. At the end, he found for me a flight from Istanbul to Munich and then to Rome. So I arrived to Rome at 6,25PM instead of 10AM, after several flights. Then, I complained with the person of the Transfer Desk and he answered that when I asked the first time he only checked whether there was available seats in business class and not in economy. However, after half an hour the seats was any more available. After few days I wrote a negative feedback directly to Turkish Airline and they answered that they were sorry.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTeheran to Rome via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"staff need more training"

(Georgia)

Not Verified | Tbilisi to Bahrain via Istanbul. The staff need more training. They don't know how to calm down stressed out passengers. Really disappointed. All good with the flights the cabin staff. But the staff just ruined the whole image.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Bahrain via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible experience"

(United States)

Trip Verified | Bucharest to Newark via Istanbul. Let me begin by saying that I have flown TK Airlines since 2004 but this was definitely my last time flying them. In 2019 my father got severely ill and I have booked a same day flight from JFK to OTP via IST. The first flight to IST was 3 hours delayed and we got late for the second flight. We were 5 people on the same flight going to the connection. Even though plane was still at the gate we were denied boarding. I begged them to let us thru that I had an emergency but we were booked on a flight 7 hours later. Needless to say my dad passed away 3 hours before my arrival without the possibility of saying our goodbyes. Now back to my May 2, 2022 flight it was a horrible experience. I have booked my ticket 3 months in advance to be able to get seat 2A. As soon as I boarded the plane and settled in my seat, seat 2B passenger came and asked me to switch with his female companion who had 5A because they were just upgraded and had no seats together. I told him I rather not as the seat is located next to pantry closet, galley and toilets but he quickly went to a flight attendant and spoke Turkish and in less than a minute I was ordered not asked to change my seat to accommodate. Once I was obligated to move to 5A I realized that nobody was seated on 5B cause boarding was complete. I asked why was I moved when they could have both seat on 5A and B and I was bluntly responded that they preferred row 2. Are you kidding me I paid several thousand dollars for the ticket to be taken my seat away. Then once in the air I have tried to recline my chair which to my surprise was not working. I called a flight attendant and after a few unsuccessful tries of her own told me I should have told her the chair wasn’t working while we were on the ground to have the ground crew fix it. Who reclines their chair before take off? Or was it my fault that their chairs were broken. She told me that I could sleep in 5B and walked away. A while later the passenger in front of me 4A discovered that his seat was broken as well and guess what to our amazement he was offered to sleep in no other than 5B. He declined saying that if he sleeps there were would I sleep. When service started the attendant bringing the drinks came up to row 4A and B than turned around and went to the E,F side of the plane skipped me as I wasn’t there. When food was brought out I asked for drinks as I was skipped and she told me to give her couple of minutes cause she is busy. Toilets were very dirty you can see they weren’t clean properly. All in all worst experience in any businesses/first class airline I have ever flew on. I tried to give them the benefit of the doubt many times. Being married with a Turkish guy and knowing Turkish hospitality this airline doesn’t represent their country well. Concluding this I will never fly Turkish Airlines again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBucharest to Newark via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline doesn’t represent their country well"

(United States)

Trip Verified | I have flown TK Airlines since 2004 but this was definitely my last time flying them. It was a horrible experience. I booked my ticket 3 months in advance to be able to get seat 2A. As soon as I boarded the plane and settled in my seat, seat 2B passenger came and asked me to switch with his female companion who had 5A because they were just upgraded and had no seats together. I told him I rather not as the seat is located next to pantry closet, galley and toilets but he quickly went to a flight attendant and spoke Turkish and in less than a minute I was ordered, not asked, to change my seat to accommodate. Once I was obligated to move to 5A I realized that nobody was seated on 5B cause boarding was complete. I asked why was I moved when they could have both seat on 5A and B and I was bluntly responded that they preferred row 2 . Are you kidding me I paid several thousand dollars for the ticket to be taken my seat away. Then once in the air I have tried to recline my chair which to my surprise was not working. I called a flight attendant and after a few unsuccessful tries of her own told me I should have told her the chair wasn’t working while we were on the ground to have the ground crew fix it . Who reclines their chair before take off? Or was it my fault that their chairs were broken. She told me that I could sleep in 5B and walked away. A while later the passenger in front of me 4A discovered that his seat was broken as well and guess what to our amazement he was offered to sleep in no other than 5B. He declined saying that if he sleeps there where would I sleep. When service started the attendant bringing the drinks came up to row 4A and B than turned around and went to the E,F side of the plane skipped me as I wasn’t there. When food was brought out I asked for drinks as I was skipped and she told me to give her couple of minutes cause she is busy. Toilets were very dirty, you can see they weren’t clean properly. All in all worst experience in any businesses/ first class airline I have ever flew on. I tried to give them the benefit of the doubt many times. Being married with a Turkish guy and knowing Turkish hospitality this airline doesn’t represent their country well. Concluding this I will never fly Turkish Airlines again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBucharest to Newark via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Overall a negative experience"

(Singapore)

Not Verified | The inflight experience was ok, however the flight was 4 hours late for the connection and customer service offered no apology explanation or suggestion for somewhere comfortable since with the addition of 4 hours it would mean around 7 hours during the middle of the night to spend in transit. Request for payment of the penalty as stipulated by European legislation has been ignored despite an email chain going on several months. Overall a negative experience and will not fly them again
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Singapore via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Was made to walk without much assistance"

(India)

Trip Verified | I am 84 years female with hearing impaired and limited mobility. I boarded from India. After landing at Istanbul I was not provided a wheelchair from the airlines gate. Was made to walk without much assistance. After a long wait, I was put on a cart along with other senior passengers. There after we were made to change to wheelchair and again on another cart and finally after 2 hours I reached my gate D 3 to board flight to Chicago. I am wondering whether the lapse in the assistance was from Turkish Airlines or Istanbul airport authority but I faced lots of hardship and a bad experience. Hopefully I may not have such bad experience on my return flight on 11 August 2022, from Newark to India via Istanbul.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIndia to Chicago via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"the cabin crew doesn't bother much"

(Vietnam)

Trip Verified | The hard product is great. But the cabin crew doesn't bother much. Even gives you a bad feeling when you ask for a drink after dinner service. Very hostile environment for a 2.700 USD one way ticket. Food is also nothing compared to what it used to be. The cheese plate consists of 2 pieces of cucumber and two slices of carrots and 2 small cuts of tasteless cheese.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePanama to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I am very upset and disappointed"

(United Kingdom)

Trip Verified | I came four hours earlier and I stayed in the airport until the right gate came up and I went to it, However me and my family went to grab a coffee and when we came back we saw that they just change the gate without notifying the passengers or send us any text messages or calls or make an announcement in the airport. When I went to the new gate I found out it was the last call and the plane was still there didn’t move, The Turkish airline employee was very rude and never allowed us in the plane, he told us that we have to buy a new ticket. He made us buy a new tickets and charged us €1130 for something that is not our fault and we stayed in the airport for 12 hours because we had to wait for the new flight, I am very upset and disappointed. When I tried to reach the customer services I found out they reply to you after seven working days.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Paris
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no
2/10

"Not a pleasant experience"

(United Kingdom)

Not Verified | Athens to Istanbul. The usual indifference begins at the check-in desk. No real interaction with passengers. Great selection of Duty-free shops and eateries in the terminal. Boarding conducted in an organised manner for once. Met by disinterested crew upon boarding, could have tried harder to welcome passengers. Big Boeing 777-300, interior appeared clean, was less than a quarter full. Could have easily fitted us all on an Airbus A321 but I think Turkish Airlines operate the B777 to Athens to make a point. On time departure, beautiful views of the Greek coastline upon take off. Water and snack served by crew who clearly couldn't be bothered. Short flight, just 50 minutes but it seemed that we were a bit of an inconvenience to the crew. The level of English spoken by all the crew is very poor. Even announcements from the flight deck are difficult to understand. Landed on time to the mayhem that is Istanbul Airport. Not a pleasant experience and don't recommend.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Very highly recommended"

(United Kingdom)

Trip Verified | Manchester to Istanbul via Bangkok. Flew from Manchester to Bangkok via Istanbul the first flight from Manchester to Istanbul was in economy and whilst I was upset at not being upgraded as I believe I should have nevertheless it was a great experience. The cabin crew were lovely, the food was very good and the cabin comfort was good. The second flight from Istanbul to Bangkok which was upgraded to business class was outstanding. The cabin crew were friendly and they worked very hard due to a full cabin. But it's the food which was outstanding, plentiful and very tasty. My only negative comment about this flight relates to the out of date seating layout of a 2-2-2 configuration. I much prefer a 1-2-1 layout. Other than than I was delighted with my flights. Very highly recommended
AircraftA300-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Istanbul via Bangkok
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"bad customer service experience"

(Canada)

Trip Verified | I have been flying for last 20 years - never had such bad customer service experience. The representatives at Istanbul are rude, mis-informed and have no clue of the process. My Kuwait flight from Delhi was delayed that led to change in the complete itinerary. Since complete journey was booked through Turkish, I was hoping to get some help from Turkish Airlines. The staff refused to acknowledge that my situation was due to delayed flight. Instead of helping me, they started questioning me on why I did not take another flight from Kuwait to Istanbul. The lady at customer service refused to listen and was referring to mail sent few weeks back - which mentioned about 5 minutes change in schedule. I tried to reason that situation was due to delayed flight that no one would know 3 weeks ahead, but she refused to listen. Another representative questioned me on why I did not take other flight from Kuwait - even after explaining that it was Turkish ticket and we took 1st flight that was offered. There was no Turkish desk at Kuwait. Communication is another big issue. The attitude of representatives were to push customers to any direction without giving them proper information. Worst ever experience!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuwait to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

problem with the ticketing, or service"

(United States)

Trip Verified | I fly Turkish Airlines because it is the only direct flight from Boston to Istanbul. Unfortunately every time I book a ticket there is either a problem with the ticketing, or service or luggage. This time, I tried to rebook our family trip with the tickets we did not use from Xmas. Since we have a baby under 2 and she needs her own seat, we can not book online. The system does not allow this. So we have to call the customer service. I had to call them 23 times (no joke) because a couple of times their system crashed after waiting 10-30 mins on the phone. Other times because the system is so slow, it took me 40 minutes to get an answer. And at the end nobody could explain to me why there was such a huge difference in the ticket prices that I have to pay on top. They were giving me the break down of the price: how much I pay for taxes, base fare etc.. and it did not add up to the difference and they could not explain why. I wrote a feedback to ask for it, after 5 emails, there was still no answer. Now despite this ridiculousness, I still continue my booking because I do not want to lose the original tickets. And now I have talked to 6 different call center agents who are telling me I cannot fly because I am requesting a seat for my 1 year old. Only good thing is the food... but who really cares after all this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst travel experience ever"

(United States)

Trip Verified | This has been the worst travel experience ever. It started with the call center confirming our seats the day before travel from the first section of the plane to the end of plane upon check in. We were told boarding was delayed for hours until they finally canceled the flight Los Angeles to Istanbul. We were told to go to the ticket counter for assistance. Needless to say herds of us headed that way only to encounter chaos. No one from Turkish airlines had a contingency plan or a way to establish order. The flight that was checking in was stopped as all employees vanished for a long time. The call center was of no help since they just said the flight is delayed when i am looking at the ticket counter and see the flight canceled info. We were told by an employee to form a line in one stop to be changed to another spot 20 minutes later. Then to be told to go collect baggage and return in order to be attended. Meanwhile there were other travelers who stayed and demanded help which they received (they were traveling to Tel Aviv). My husband and I went to collect baggage and came back to ticket counter. With the same story of form a line here and then there and then moving it yet again, all the meanwhile this group was being assisted the whole time while no one else had this treatment. We finally got tickets for the next flight to Istanbul. We were separated by half a plane for the 13 hour flight. While getting settled in I noticed the same group of people being very demanding to the flight attendants causing them to be unavailable for other passengers due to all their demands. The most turbulence ever on a flight. Upon arrival to Istanbul we encounter 2 flights held awaiting passengers from our flight however ours was not held (which was scheduled to leave even later than the Tel Aviv flight and Barcelona) Our connecting flight was for Belgrade. We were given the biggest runaround through the airport to try and get assistance for next flight to Belgrade and hotel accommodations. After hours we arrive at a hotel in downtown area where now it was midnight and nothing was open. Stranded without food, toiletries and clean clothes. We were picked up 3.5 hours later and dropped off at the airport. No one could help me from Turkish airlines in the Turkish airport! Arriving to Serbia I called the call center from Serbia to be told my ticket numbers have changed and that is why can’t access my flights on the app or website any longer. Even with the new numbers still have the same problem. I could not select return flight seats over the phone or online. I was told i had to go to the main office in Belgrade. My husband is 6’6” and needs extra leg room. Not an option. I sent emails to complain about situation and try to receive help to only be told “we are sorry for inconveniences”. Needless to say I am in Belgrade to try and receive help at their office. Worse service ever! “Due to covid” no one in office can do anything other than ticket purchases. I am dreading the flights back home. I will encourage any and all people thinking about traveling with Turkish airlines to reconsider. It might be more money up front but it will be better in the long run. This has been a cloud over our whole trip. Not worth the lack of piece of mind and hassle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Belgrade via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not help their customers"

(Canada)

Trip Verified | I was denied flight back to Canada from Istanbul. I was stranded in the airport with no one helping me. I had to wait for the next flight which was 2 days later. This caused me extreme anxiety, stress and unnecessary extra costs to my trip. I believe Turkish Airlines should compensate me for time, money loss and for pain & suffering. They have very poor customer service online and on the phone. As well their customer service agents in the airport are very rude, and abrupt. They made derogatory comments to me in Turkish the customer service agents definitely do not help their customers. I made a complaint to the company and I’m still waiting for a response. Upon my arrival in Istanbul airport on Monday February 14th I immediately called Turkish Airlines for reservation for my cat. I was told (though the representative asked me of the breed and the size of my pet I provided) that the cabin had reached its capacity limit and that the only option I had was to put my cat in the holding cargo. The representative even told me that I must have a hard carrier for my cat since she’s going to be put in the cargo. She then reserved a spot for my cat and told me that I’d receive an email confirmation for the requests. I received two emails. First email was for the cabin and it was not confirmed due to full capacity but second email was confirmed for cargo. The representative did not tell me that my cat was not allowed in the cargo and went ahead with the reservation. Based on the confirmation I received from Turkish Airlines I proceeded with my flight as usual on February 16th. I was held for the entire duration of the check out at Turkish airport with many different excuses from several different agents and scenarios and no clear explanation why I couldn’t fly at that time. The first reason was that my cat couldn’t be in the cargo area because there was a large dog and then the other reason was that I didn’t have sufficient documents and then they said that Because of my cat’s breed (exotic shorthair) I hadn’t reserved for my cat far in advance. I was extremely stressed out and the frustration was unbearable and above all my cat was in a lot of distress and hunger and thirst and no where litter box for her toilet. The Turkish Airlines staff were extremely unprofessional, unhelpful, and rude with me. They all refused to provide me with their name. I experienced the worst customer service from a big company that I once thought they were a decent airline to fly with. This whole issue started all internally within the airline and no one wanted to help out. I was told by customer relations to wait in the airport until management team calls me to provide me with hotel, transportation, and my next flight for free of charge because this was the airline error and not mine. I was in the airport all day and night and no one called me. My issue has not been resolved by Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Montreal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"as average as always"

(Turkey)

Trip Verified | During boarding in Venice, Business Class passengers were invited to board, followed by economy class depending on seat number. I'm a Star Alliance Gold member and therefore - according to Turkish Airlines - allowed priority boarding. I was denied by the gate agent. I queried this with the supervisor, who insisted that this privilege was not offered. The flight was fine - reasonably new plane, service was good, and the meal was decent. A better job of cleaning was needed: I found two used masks in the seat pocket. Flight got bumpy as we neared Istanbul - we ended up circling for nearly 40 minutes, but there was never an explanation from the flight deck as to what was going on; it was a bit disconcerting following our progress but not knowing why we were not landing. Overall, Turkish Airlines was as average as always.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"overall experience was excellent"

(United States)

Trip Verified | The Flight Attendants in business class were courteous, helpful, and professional. They made sure I was comfortable. In addition, the chef prepared delectable meals and a variety of beverages were available. My overall experience was excellent.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNew York JFK to Valencia via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"most frustrating situation"

(United States)

Trip Verified | My flight time and durations were changed by Turkish Airlines and I requested to reschedule my flight on 18th of April as I was not comfortable with the changes. I have been calling Turkish Airlines 10 times now in 16 days but still there is no any action and my flight is in 3 days. Every time I call, the customer service tells my case is in High Priority and Urgent email has been sent and I would get the response asap. I am not getting what does the Word urgent mean to Turkish Airlines. It’s been 7 days, I have been hearing that my request is made urgent and I will get the response asap. I had another call today ie. The 10th call and I’m hearing the same answer — ‘my request is made urgent and I would get the response with in 48 hours’. But my flight would be in 72 hours, how would I prepare for the international flight if you give me the response in last minute. Also its a covid situation, there are many things to be done before onboarding. This is most irresponsible and most frustrating situation, and this was not expected from a company like Turkish Airlines. Thank you Turkish Airlines for wasting my time and thank you for thinking that our time has no value.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Chicago via Istanbul
Date FlownMarch 2022
Value For Money 12345
no
1/10

"disinterested flight crew"

(India)

Not Verified | Starting with Check-In which took 2 hours or more and rude ground staff, up to my destination, this was a nightmare! Cramped seats, horrible food and disinterested flight crew, I really wonder how they are still in business. Hope I have more options in the future so I do not have to choose this lousy service ever again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Dhaka via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"last time ever flying with Turkish Airlines"

(United States)

Trip Verified | I booked with Turkish Airlines through an agent on April 9,2022. Today on April 10th 2022 I was trying to choose seats online to prevent hassle at the airport since I am traveling alone with my three little ones. I chose the seat for one of my child it showed me 5.77 so I decided to pay that price and reserve the seat. When I was about to choose a seat for my second child I received a notification from my bank for 380.14 US dollars. I was shocked and frustrated so call the airline right at the moment without wasting a moment but unfortunately it wasn’t helpful at all. I asked the guy over the phone if I can just cancel seat selection since I was not charged what I was told. He said no because of our policy. My question here is why I was shown a different price and charged for a very different price? I have 2 other kids flying with me and I can’t afford to pay for everybody to have them sit together since I won’t feel comfortable sitting away from my little one. This is my first and last time ever flying with Turkish airlines. I’m going to open a dispute for that transaction through my bank..
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Lahore via Istanbul
Date FlownApril 2022
Value For Money 12345
no
6/10

"no hassle with either flight"

(United Kingdom)

Trip Verified | Dublin to Dubai via Istanbul. Travelled economy, no hassle with either flight. It was great to be able to travel again. The only issue was with a tight connection coming and going, we left Dublin 30 minutes late so had to run a half marathon to get to the gate for our flight to Dubai. On the return leg, we had more time but had to go through security screening again so had to leg it again. It would have been nice to have had a chance to have a coffee. Istanbul Airport is big, in fact so big that getting around it a challenge for the able, must be a struggle for anyone who isn't in good physical shape.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Dubai via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I recommend avoiding Turkish Airlines"

(Czech Republic)

Trip Verified | I recommend avoiding Turkish Airlines or advising to secure your luggage. Our luggage from the last flight was destroyed and Turkish Airlines did not compensate us for any damage. They destroyed both suitcases, so that they are no longer usable. After a few days and many urgencies, where we are still writing with their customer service and proving many photos, etc, they wrote that they will not compensate us for anything! Incredibly! They didn't give us a dime! Never more Turkish Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePrague to Seychelles via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid booking air travel with them"

(United States)

Trip Verified | We supposed to leave to Prague tomorrow, for the spring break. When I went to check-in for the flight, I got an error message stating our flight got cancelled. We have not received any communication regarding cancellation from Turkish airlines! Absolutely unacceptable. Still trying to reach customer service. It takes forever to reach them. I’ve been on hold for more than one hour. The vacation was planed 6 month ago. I would avoid booking air travel with them in the future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Prague via Istanbul
Date FlownApril 2022
Value For Money 12345
no
1/10

"They don’t honor star alliance gold"

(United States)

Trip Verified | They don’t honor star alliance gold. My husband purchased the ticket because he is a million miler with United. We took several Turkish airlines flights within in our itinerary and no one would acknowledge his upgrades, the customer service would laugh and they even tried to charge us for his free extra bag. When we finally left Turkey we were searched at check nobody else. We got on the already delayed flight we had to get off and change plans. When we arrive at the airport all the star alliance tags were ripped off. our bags were last off the baggage carousel and wet we waited hour for our bags to arrive. We missed our rental car reservation in Newark and had to sit in the airport until open. We got there so late there was barely any employees there for customs or to help with claims. No one still has responded about our bags, but all they do is blame security but why would Istanbul security remove our star alliance priory bag tags?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Newark
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"if you can avoid this airline you should"

(Canada)

Trip Verified | I can safely say this is the worst airline I've ever flown with, and I'm not exaggerating. They delayed our flight by 5 hours from Montreal to Istanbul and gave us no concrete reason. Because of that, we missed our connecting flight to Nevsehir. They were going to make me buy a new ticket for the missed flight but thankfully I was able to argue with them to rebook it. However, they made me pay for the overnight stay at the airport because of the missed flight. Now on the way back from Istanbul to Montreal, on my way to the airport I decided to check the flight status and guess what? They delayed the flight by over 5 hours without sending any notifications. We had to wait at the airport for 9 hours. I had to beg them to give us food vouchers because their policy clearly states that we were entitled to one. They initially refused and when they accepted, they made me walk all over the airport just to get some Burger King. Terrible customer service at the airport. The customer service representatives barely spoke English while working for international check-in. Honestly if you can avoid this airline you should. Instead of calling it Turkish Airlines they should call it Useless Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Bahrain)

Trip Verified | Bahrain to Geneva via Istanbul. Upon arriving at Geneva airport on the 12th March, we noticed that the Turkish Airlines flight was not on the “departure board”. I approached Turkish Airlines customer ticket desk. 3 staff members explained to us that the flight at 11:15 AM was cancelled. I explained to them that we needed to be on the same flight since my wife was in a wheelchair after a ski accident. They tried to change the tickets for us to fly with Emirates to Bahrain via Dubai. After 2 hours of waiting, we were informed that my wife’s and son’s tickets could not be changed to other airlines since the ticket was bought with a voucher. A voucher we got last time when Turkish Airlines took us off a flight!! I then explained to the staff that we could not sit 4 days in a hotel with my wife's knee only getting worse and worse and that my son also had school to attend. We contacted Turkish Airlines in Bahrain who also tried to change the ticket with no success. At this time, 5 hours had passed, and no solutions were given to us to get us home to Bahrain. Since I was on a different type of ticket, I had to take the Emirates flights otherwise I had to buy a new ticket. Turkish Airlines staff suggested us to buy new tickets for all of us, paid by us, not by Turkish Airlines! We had not been informed at all. I received an SMS at 11:45am on the 12th March, 30 minuted before departure. We were informed that there were no more flights the next 4 days, so hotel onto the 16th March was offered to us. Wife was in a wheelchair and in great pain, had an appointment with doctor the following day in Bahrain. We had to ask for lunch food vouchers 3 times before they were handed out despite it is by law it has to be given to delayed passengers. Turkish Airlines were friendly and helpful, but there was no intention shown to get the 2 extra seats for us to go to Bahrain. Turkish Airlines staff suggested that we bought new tickets with Emirates from Zurich, using the train connection from Geneva to Zurich Airport, despite they knew we Had one person in a wheelchair! Turkish Airlines did not offer to pay for taxi, train or new tickets at all. They asked us to pay for everything, and whatever outstanding amount would be covered by the difference from Turkish Airlines compensation and our actual expenses. So we were promised full compensation by the Turkish Airlines Station Manager. We tried to get Turkish Airlines to get the luggage on the Emirates flight, so that Wife (in a wheelchair) and Son did not have to carry luggage. That did not happen. Turkish Airlines did not want to pay for the overweight. We paid for 2 tickets with train to Zurich Airport, 2 tickets with Emirates to Bahrain via Dubai, plus all the extra expenses for food and drinks in Geneva and Zurich.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBahrain to Geneva via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"painful throughout my experience"

(United States)

Trip Verified | If I can help it, I will never fly this airline again, I don't care how reasonable the fare. I had to change ticket (well aware that I am not a frequent flyer), and use a credit, so I booked a different destination 8 months in advance, and I was over 8 hours early to my return flight, was denied check in in Dublin. Couldn't check in, not even online. Returned at the exact time they requested for the afternoon flight. Still sat in a non moving line for close to 2 hours. Wasn't given an option for a seat, have been placed in a middle aisle seat for both a 5 hour flight and a 14 hour flight. The process has been painful throughout my experience. Never simple, never easy. Doing the right thing, trying to show up early, none of it works, none of it helps. Avoid like the plague if you are a good passenger thinking playing by their rules will make the process easier or better. I don't need much, but a little consideration, situational awareness, and customer service go along way in case you haven't heard Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Economy class is utterly dreadful"

(United Kingdom)

Trip Verified | Economy class is utterly dreadful. The seats in economy are much tighter when compared with the likes of Emirates or Qatar. I have used Turkish Airlines for a decade or so now. It used to be good. The competition from the EasyJets and other Stansted careers has really driven their standards down. The experience of economy with them (March 2022) was just awful. Cramped seats, my legs were against the back of the seat in front the same as it would be with Easyjet (never use to be like that) for a four hour flight. The check in staff are so unprofessional. On their mobiles as they serve customers. I will never use them again for sure.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"airline should be avoided at any cost"

(Bangladesh)

Trip Verified | Very small seat and spaces around. My 7 hour journey was like confined in a small box, unable to stretch my legs in front or rear, horrible seating arrangements. This airline should be avoided at any cost. Poor food, grumpy faces of air hostesses and late departure. Never ever recommended.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Dhaka
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

" Never Turkish Airlines"

(United Kingdom)

Trip Verified | I bought 3 tickets for me and my kids and the day before the travel I changed the date of the ticket, and paid extra 50 pounds. I got the confirmation email from Turkish Airlines. Now I have just 5 days to travel, and I was trying to do the check in, the system does not allow me to do anything with my ticket. I called the Customer Service, and they said my ticket is cancelled. They took extra money to adjust the ticket, I got the confirmation in email. so they cancel the ticket and there is no any confirmation, nothing! Now they are saying to me I cannot travel. They dont care about anyone, The customer service is very poor. Each time you talk to someone they give different information, different advise. When you call again, the new CS will say: no no no you should not do it this way, you should do it that way. They are waste of time and very disrespectful. If you have another option, try another option. Never Turkish Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownOctober 2021
Value For Money 12345
no
3/10

"stressed every time we have fly with them"

(United Kingdom)

Not Verified | They cancelled the flight the day before we were supposed to fly. Their reason was the weather but we were able to fly with another airline on the day they couldn’t fly. They do this regularly, if the flight is not full they cancel it. We had so much unnecessary stress that day as we had to have a taxi from Sabiha Gokcen to Istanbul airport. They will not compensate any the extra spending we had to do. I feel so stressed every time we have fly with them. You never know what is round the corner.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline that I flew"

(United Kingdom)

Trip Verified | I flew with them from Manchester to Karachi. Upon arrival in Karachi found one of my bag broken, so reported to baggage team and was advised that someone will contact me in two days to sort out but no one did. On my return flight from Karachi to Istanbul another bag was missing so I was advised that you should carry on with your journey ahead, when found it we will send it to Manchester. Then I took my next flight from Istanbul to Manchester. The seat that I sat on wouldn't recline plus the footrest would not go all the was down as it right in the middle of two seats, as I am a tall guy it made my journey extremely uncomfortable. I ended up having backpain which lasted few days after that journey. My cases for the seat issue I had, plus the bag that was damaged are still on going with their insufficient customer service. And the bag that was lost, although I was advised after two days of arriving into Manchester that it had been sent their office in Manchester Airport is still missing . Turkish Airlines is the worst airline that I flew with and would never look at fly again. The entire journey and now dealing with their customer service has proven to be some nightmare which seems like would never end for me. Thank you
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Manchester via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don’t know how they’re still operating"

(United States)

Not Verified | I booked 4 trips for the same traveling journey in the same month All 4 trips we largely delayed or canceled. They afford you no resolution whatsoever I had purchase 3 new different tickets out of my pocket because of their incompetence I don’t know how they’re still operating
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Brussels via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United Kingdom)

Not Verified | Terrible customer service. Terms of flight clearly say if passenger cannot travel due to Covid they are entitled to a full refund. First their system charges $25 per seat to select and then changes it without any prior warning before your flight. Second when you try to get in touch with their sales office nobody answers. Their call centre In Istanbul keeps you on hold and transfers you from department after department following which they tell you to contact the local office. Local office says refund requests are only possible from the call centre. They don’t know what they are doing. After clearly explaining passenger was hospitalised with Covid they refused to give a refund. It’s been 4 weeks and they have harassed, frustrated and caused anxiety to an elderly couple who is hospitalised in a foreign country and no compassion or help. Horrifying, dreadful, joke of an airline. Has traumatised us to never fly Turkish airlines or even want to ever consider Turkey for travel.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Malaga via Istanbul
Date FlownJanuary 2022
Value For Money 12345
no
10/10

"Excellent service on board"

(Czech Republic)

Trip Verified | Excellent service on board and amazing catering. They are working hard to improve their service. The culture of serving tea is amazing.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Panama City
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Abysmal service, avoid this airline"

(United Kingdom)

Not Verified | This experience has been truly terrible. First Turkish Airlines changed the date of my return flight twice, necessitating me changing plans twice. Then, my outbound flight was cancelled with 16 hours notice. I am currently trying to get a refund for this after having bought an expensive one way last-minute alternative. I cannot get through to customer services and have received an email that the deadline is in 2 days. Abysmal service, avoid this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Johannesburg via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"created a lot of problems"

(Germany)

Not Verified | I received an email that all the flights from Berlin to Istanbul on 18th and 19th of March are canceled due to bad weather I had to reschedule my flight and this created a lot of problems for me all my plans had to be changed and now I check the website and I see that all other flights are happening. Just my flight is canceled the same direction and the same day why does Turkish airline lie about the bad weather if it is other reasons and now that I have to cancel again my flight back to Berlin because of the problems Turkish airline has made for me. I have to pay money and they contacted me at 3AM to ask me confirm the money transfer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Istanbul
Date FlownMarch 2022
Value For Money 12345
no
2/10

"in Istanbul airport trying to get a refund"

(Australia)

Not Verified | I wanted an refund on my flight from Dalaman to Istanbul. The ticket sales office in Dalaman gave me an receipt to get a refund and say that they cannot refund money from there counter and I have to go to Istanbul airport. Here I am in Istanbul airport trying to get a refund. The ticket sales office here said they cannot refund because in their system the credit card I payed with is different to the one I have. Which is a lie. I brought up my bank statement showing that I payed for the ticket which is the card I am holding right now. The staff didn’t answer or solve my problem and left. Leaving me standing there for a long time. The next staff came to the counter and threw all my papers and ID documents in the bin! I asked her to stop and give my documents and Receipt back she said she could not understand English. And continued to throw all my papers in the bin and ignored me. I ask for the supervisor and he said that they did not throw it in the bin. I asked for them to bring up the security camera for proof and evidence. He first refused to go check the bin. He then went to the bin and indeed found my documents scrambled in the bin. The staff who threw a way my documents refuse to show me her name card or name.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDalaman to Istanbul
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
7/10

"disappointed with their business class service"

(United States)

Not Verified | Absolutely disappointed with their business class service, we have flown over 9hrs and they have not served us, not even a water bottle and not a single person even asked for any service we might need. Started out great with breakfast and after that nothing, zero service, flight smooth and no issues. I have flown them many many times and never been anyway near Qatar, Emirates or even British Airways and I do not expect them to be at their class but this is worse than any international biz class I have flown over last 25 years.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Los Angeles
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly again with this airline"

(Australia)

Trip Verified | Horrible experience! The airport staff are very rude and irresponsible. My GF who where traveling from LA to Tehran had 1:30 hour of transit only and they closed the gate right in front of her face! They charged her $170 to put her in the next flight which was in 2 hrs. Then they refused to board her claiming that her COVID test has expired! So she had to go into the city (Istanbul) to do the test again, but because her passport would expire in the next 3 months, they forced her to buy another visa with her other Passport (American one) to be able to go out of the airport. After doing the test, they said she's gonna miss her new flight, so she got refunded in order to buy another ticket for $500 which would take off in 2 days. Finally, she bought another flight to go to her next destination after spending about 10 hrs in Istanbul airport checking most of the airlines. That's a big shame to you Turkish Airlines as you gonna lose all your reputation and credits if you continue the same way. We will never fly again with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tehran via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"manned by horrible staff"

(Canada)

Trip Verified | I traveled from Toronto to Lahore by Turkish Airlines in Business Class. On my return journey on 20th February 2022, the plane was parked on the runway at a distance from the airport. We were taken to the plane by bus. I have acute arthritis that prevents me from carrying anything heavy. When I disembarked from the bus I could not carry my hand luggage up the stairs of the aeroplane. There were 3 staff members of Turkish Airlines at the footsteps of the plane. I requested them to help me in carrying up my hand luggage. They refused point blank and told me to carry it myself. I told them of my medical conditions and my inability to carry heavy luggage. But they were not moved and told me that it was none of their business. I was left stranded at the footsteps and could not go up into the plane. I was wondering what to do when a kind fellow passenger saw my condition and helped me in carry up my luggage into the cabin. Had I known such a negative and unhelpful attitude of the staff of Turkish Airlines, I would have opted to travel by some other airline. Turkish Airlines is manned by horrible staff, especially at Istanbul airport.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to Lahore via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"been one of worst experience for me"

(Bahrain)

Not Verified | I made a booking from Bahrain to Istanbul on 9th April and return on 21st April 2022, on 3rd March and then 10th March I receive a mail saying the flights have be changed to 9th to 10th of April 2022. I had already made my hotels booking and paid for it which is non refundable and also for my rides in Istanbul. I spoke to the call centre they said there are no possible flights available on 9th so I had no choice. So I chose to travel on 10th April later I got a mail saying that my flight from Istanbul to Bahrain has been rescheduled for 2 hours in prior so I called and asked the call centre agent to change the tickets to 22nd April as I wanted to spend 12 days in Turkey, he said there is no available flight on 22nd and he gave me an option that In case of rescheduling of flight I can choose any flight 7 days prior or 7 days later from the date of actually booking. So I chose on 23rd of April 2022 I said OK so he told me. He send me Confirmation of the ticket. But when I received the tickets it was given for 23rd March a month prior than the actual date of traveling I already lost lot of money for my hotels and rides because of you guys rescheduling the flight now I am waiting for the tickets to be given on 23rd of April from March. It's been one of worst experience for me. And some of your agents are really rude over phone while talking.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBahrain to Istanbul
Date FlownMarch 2022
Value For Money 12345
no
2/10

"not refunded for any expenses"

(Australia)

Trip Verified | Terrible airline, never ever use them. My family is still suffering from post traumatic stress. They denied boarding without any explanation to multiple elderly people as they couldn’t speak English and forced them to buy either a new ticket or ticket back home. My mother still managed to arrive to Australia after a week leaving in the airport with the same documents, but the airline denied their wrongdoing despite failing to meet their own regulations and passenger rights. We were not refunded for any expenses. It is absolutely disgusting how they treated people, just simply inhuman. What I have witnessed I would not wish anyone to experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKazakhstan to Singapore via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they are not just incompetent"

(United States)

Trip Verified | I took the first half of a roundrip flight to Sofia from Chicago and then got a credit for the return flight. It took several phone calls to get the credit because they at first said it wouldn't be possible to change the flight, then they said it wasn't possible to get a credit etc. When I called to rebook (booking with a credit on their website is impossible, also I can't even select my City from a dropdown list of hundreds of cities in my state. The website and the android app are unusable for anything.) They made a new reservation and asked me to call back 12 hours later to pay for the ticket. I called and the new reservation I just made was canceled. I took another 30 minutes on the phone booking yet another reservation, they said a Turkish Airlines rep would call me back to take payment. They never called. I called back and tried to pay for the reservation and again they said it was cancelled. This company is evil. They are not just incompetent, they are trying to stall and lie to extract more money from you while wasting hours of your time on the phone.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSofia to Chicago via Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Turkish Airlines has really gone downhill"

(United States)

Not Verified | Avoid. Dirty planes, rude stewardess and zero customer service skills. Turkish Airlines has really gone downhill. They barely serve one small meal on their Atlantic flights and the Wi-Fi service is terrible with constant disconnections. The flight attendants look miserable and act like they do not enjoy their jobs. Furthermore, Turkish Airlines has not been staffing their check-in desks either forcing you to deal with outsourced check-in staff…
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I would not recommend this service to anyone"

(Romania)

Trip Verified | We bought 3 round trip tickets from Cluj-Napoca to Lisbon with Turkish Airlines. Our flight from Cluj-Napoca to Lisbon (via Istanbul) got cancelled and we were informed by the airline through our travel agent in the evening before departure (we were supposed to take off next morning). We were going on a family holiday (with our 4 year old son). The cancellation wasn't followed by any alternative from the airline, we had to pursue the airline to come up with a solution but they stated that they had none, Turkish refused to transfer our tickets to another available airline, when we said that we would eventually agree to take their next available flight they refused to pay for accommodation (on this flight the stop over would have been 14/15 hrs). Turkish also stated that if we decide to use the return trip with Turkish we wouldn't get any refund at all. Basically we have lost 3 days of our holiday, 2 nights of our already booked and paid accommodation, travel insurance and we have had to pay an extra 1000 euro on a last minute booking for 3 new tickets with another airline. I would not recommend this service to anyone.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCluj-Napoca to Lisbon
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very rude customer service"

(United States)

Not Verified | Very rude customer service for Turkish Airlines at Boston Logan. I was told initially without any explanation your flight after Istanbul is cancelled, so we won't let you on the plane to even get to the connecting flight. They told us we would be rebooked but they didn't even pretend to care. I was told go to JetBlue for your answer. When I asked if he could write some type of note for me to take to JetBlue he said no. He wouldn't even call because “he doesn't have the number” Additionally, first come first serve was thrown out the window when one of the representatives helped someone in the back of the line while ignoring people that got there hours before the person. Also, it's near impossible to adjust trips because nobody comes to the ticketing center until hours later. Horrendous customer support, few answers, little to no explanations. If at all possible don't fly this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Courtesy was zero"

(Germany)

Trip Verified | COVID came and Turkish Airlines promised to keep my ticket valid until March 2022. And they did. Exactly 3 days after they started flying again on 28th of March 2022 - so for the 31 March they offered me a seat and my option was to get one this flight and no refund. Of course with a 20 day lead and a stay planned another 3 month that was not an option. And my guess is they counted on that. Their Hotline had repeatedly affirmed a refund or flight. Courtesy was zero. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamburg to Delhi via Istanbul
Date FlownJune 2021
Value For Money 12345
no
1/10

"profited from my fathers death"

(Australia)

Trip Verified | Turkish Airlines profited from my fathers death on their plane. My parents were travelling from Istanbul to Sydney with a stopover in Malaysia KL. For unknown (according to Thailand Doctors) reason my father died on the plane and the plane made an emergency landing in Phuket Thailand. They sent my dead father and mother to the hospital by ambulance even though he was dead for a couple of hours. We received one phone call by the hostess to say they were being taken to hospital and confirming my father had died already even though Turkish airlines have in their reports that he died in hospital. I'm guessing to avoid any responsibility. For the next several hours, every family member including grandkids were calling Phuket hospitals trying to find my mother. Imagine your 72 year old mother who has severe asthma, Crohn's disease and has had triple heart by-pass surgery stuck in a foreign country with high humidity with limited English. No thanks to Turkish airlines we tracked down my parents to a hospital ourselves. We are grateful for the Thai people whom were very nice to my mother. They police took her to the hotel across the road which was kind of them. However, my mother who had just lost her husband of nearly 55 years, in complete numbness and shock had to stay 3 nights in Thailand until a negative Covid test came back. That was the earliest I was able to get my mother out of there. Costs - Hotel & food about $300, Covid test $200, Compulsory Insurance during the brief stay $300. Now comes to my father, I received an invoice to the amount around $5,760 which around $2,500 was to go to Turkish Airlines fees to repatriate my father back to Turkey. We asked Turkish airlines to take some responsibility and at least waive their fees. They said no. So family members chipped in and paid the total bill. And even though Turkish airlines is profiting by $2,500, they have not apologised and accepted any responsibility in the way my mother was dumped and treated, not to mention keeping family members in the dark. Believe it or not they are still reviewing whether they get a refund for the unused tickets form KL to Sydney. Currently my father's repatriation flight was due to leave last night but was cancelled apparently due to "mechanical issues" so my fathers body is stuck in limbo unknown when next flight will be, even though we had made all the bookings on the receiving end. The costs keep growing and yet no apology from Turkish airlines still.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Sydney via Kuala Lumpur
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"now they are not respected"

(Ukraine)

Trip Verified | I used to like Turkish Airlines, but now they are not respected. I was supposed to fly Kiev to Las Vegas via Istanbul and now we all know what situation are there. A credit and rebooked this flight in the future and they still take fee from me. Shame on Turkish Airlines - I didn’t cancel my flight because I want you canceled in first place.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Las Vegas via Istanbul
Date FlownDecember 2021
Value For Money 12345
no
1/10

"worst customer service"

(United Kingdom)

Trip Verified | Avoid, total scam over price, worst customer service. They cancelled my flight due to weather condition ands said they made it open ticket. When I called to rebook got told I have to pay booking fee of £111 for a ticket they cancel.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Dalaman via Istanbul
Date FlownJanuary 2022
Value For Money 12345
no
3/10

"the agents refuse to change my date"

(United States)

Trip Verified | I have purchased a business class from Washington to Sofia via Istanbul. I have an emergency to change the date and 2 days already the agents refuse to change my date unless I purchase another ticket which is the same price as new one. I did some shopping around online just to see what other airlines are offering and they are cheaper elsewhere. Turkish Airlines want me to pay the full new ticket. What is the point to even use them any longer if they rip you off like that.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWashington to Sofia via Istanbul
Date FlownJanuary 2022
Value For Money 12345
no
1/10

"still had the guts to Charge me 115 euros"

(Nigeria)

Trip Verified | I am Nigerian and they sold me a ticket that goes through Singapore, knowing that Nigerian passport holders cannot transit through Singapore. I was at the airport from morning till late at night and I was offered very little assistance, eventually I cancelled the ticket, and they still had the guts to Charge me 115 euros.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLagos to Melbourne via Istanbul
Date FlownFebruary 2022
Ground Service 12345
Value For Money 12345
no
1/10

"very stressful and awful experience"

(Canada)

Trip Verified | A very stressful and awful experience. Travelling out of Canada our connection after reaching Istanbul got delayed by approximately 8 hours. No email, App update, phone call or correspondence for this delay whatsoever. How we came to know about this is the flight update screen at the airport which we thought was glitching as expected time was showing as expected but had another value of time in front of it which was odd so hence we inquired at customer service. Customer service was the most demeaning, inhumane and stressful experience. We couldn't even make it to the desk before an airline rep pulled us out asked our flight number and without any info about what's going on? what are our options? asked a question to us "Food? Yes? No?" I replied just want to understand our flight situation as nothing is updated or conveyed to us. He replied No food? Ok passport? I gave him the passport thinking ok some resolution finally but he took it went behind the desks, vanished there in the back in the kiosk and came back after 15 min. Asked me again, Food? I said what's up with flight?. So again we got back in the line up so we could talk to a human maybe. Reached a lady finally, nicely asked about what's going on with flight and what are the options, accommodations. Lady said the flight that was at 9 is now in the morning (it took me good long time to get this info) she said no hotel we don't accommodate. Anyways back and forth she got agitated and threatened to call police which Ironically I should be calling as I was being robbed. I stepped back because if this was customer service imagine how police would be. Went to another line again now this time a gentleman, pretty straight forward told me he doesn't deal with that side of the business but can help me give options and the options was a substitute flight that will go to a different city and we need to figure out on our own from there. Which of course we took as I wanted to be out of there ASAP. Every single person in that line up, regardless of my flight or a different destination was extremely frustrated, crying or with hopeless face. So it wasn't just us with our first world problems I guess. On the way back to Canada (from Lahore to Istanbul to Toronto). Without any notification our morning flight got 8-9 hours delay, we came to know about is due to my previous incoming experience this time I kept checking online status of departures through airports website because as usual Turkish Airline website and app were still showing on time. The Turkish airline office in Lahore does not open at times that displays on their site and there is no local number, agent or helpline to update your ticket when they delayed and messed up all the connections. (and no no email or updated itinerary) Anyways so we reached with all our luggage at airport just in case you never know. They finally open at 5 am instead of 2 am which the site said. Somehow squeezed in and found a number to call. International number, not toll free and the call keeps dropping, my wife successfully got hold of someone and they said they don't have connection to Toronto until Sunday which was after 2 days so either we leave Lahore on the delayed flight and stay Istanbul.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Lahore via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United States)

Not Verified | I was originally going to Nairobi on a trip in December. Because of Covid I cancelled my flight. I called the airline and they said I would have to make it an open ticket and call back when I am ready to book. They said it would be no problem. A few months later I called because I had a sudden break in my work schedule and could finally book a vacation. First time i called I was in the middle of the reservation and the call got disconnected. I called back to make the reservation and they said that it looked like I was a "no show" on the flight. I knew that was untrue. The agent said i needed to make a feedback request, I did and it did report an "irregularity" in the system. So then I was feeling hopeful I called to book. I cannot even tell you how many times I have had to call. A few times "The system was down" Then when I called back (each time I would get a different agent) they would say I cannot book this ticket because your name was wrong. My last name was written twice on reservation. They said please make a feedback request and they will change your name then you can book, so I did that. The feedback online sent to me via email was that they cannot change my name and i have to make a new reservation to do so. So I called back to make the reservation and asked them to please correct the name they said sure, we will forward the call to the feedback department. Feedback department said no sorry we cannot help you you need to do this online. So I booked the reservation on phone. She said just make a feedback online to change name. She refunded me $500 because new ticket was less. So again I made a feedback online, they wrote me back today saying You have to book your route again with the new name. Well how can i do that now that I have already paid for the flight! They said you can call us back or book online. Well I tried to book online and it asks for hundreds of dollars (asking like it is a new flight), so then I call. I spoke to someone, she did not even say hold on she just said okay I'll help you, she transferred me to another agent. That person said okay I will help and then never came back on the line! This is absurd. Now I have a reservation to fly from SFO on March 1st, but I probably cannot take the flight because my name is wrong on the ticket and no one will help me. This is the worst customer service of my life and I am really really stressed over a vacation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Athens via Istanbul
Date FlownFebruary 2022
Value For Money 12345
no
1/10

"do not choose Turkish Airlines"

(Turkey)

Trip Verified | Please do not choose Turkish Airlines. From ground staff to cabin crew, it feels like they are forced to work. If you complain about their staff to them, they will tell you that they are working perfectly fine and there is absolutely nothing wrong with them, I have never seen a more delusional company with such a wrong perspective about themselves.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Islamabad
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I do not recommend£

(Russian Federation)

Trip Verified | My wife was supposed to fly from Sochi to Chisinau, with a change in Istanbul. We bought round trip tickets. Arriving at the check-in desk, she was refused to let on the flight by staff members saying that she did not have proof of a negative COVID-19 test. Although she had. The employee tried to explain to us that the customs service of the Republic of Moldova would not let her pass with these documents. Because of this, we needed to buy new tickets from another airline and with the same documents that we had, we successfully reached Moldova. We contacted the airline several times explaining the situation and providing proof that we were right. But no one even considered our appeal, answering with standard forms. As a result, we were not even able to use return tickets, as we "didn't show up" on the first flight. Poor service, I do not recommend!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSochi to Chisinau via Istanbul
Date FlownSeptember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"don't know where I'm flying to"

(United States)

Trip Verified | I have booked a flight LED-NCE with my miles. A week before my flight I called customer service to change the destination airport to LHR without changing the date. I was advised by two different representatives that to make this change will cost me USD25. I agreed to the change while on the call and then the call disconnected. I called back and spoke to another representative who told me that the actual cost of my flight change will be approx USD140. I said on this case I well not change my flight and leave it is it was originally. She said she can't leave it as it is because the change has already been made and I have to go to an office to resolve this. I couldn't get hold of an office so I called back to customer service where they told me I have to create a feedback form on their website and quote the number. So I did. Then I spoke to someone in another department who asked me a few more questions and they advised I should hear back within 48 hours. After 72 hours have passed I haven't heard back so I called again only to find out nothing has been done. I spoke to 5 different representative, some of which were extremely rude, but all I got was they would send an emergency note on my case and I will hear back from them. Now it's 3 days before my supposed flight but I don't have a ticket, I don't know where I'm flying to or if I'm flying at all. They keep telling me they will get back to me ASAP but I can't afford to know last minute as I have to plan my travels.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSaint Petersburg to Nice via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Unresponsive ground staff and crew"

(United States)

Trip Verified | Very disorganized airline. Unresponsive ground staff and crew. Crew are not kind and cooperative. I also had baggage issue and my baggage came 72 hours later. With no notice it was left behind the door and when I got home was completely wet. Do not recommend Turkish Airlines.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington tyo Tehran via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Stay away from this airline"

(United Kingdom)

Trip Verified | Very appalling service. inflight toilets were dirty and without toilet tissues. I did inform the crew to clean and put toilet tissues but they ignored my request. Three members of the crew kept chatting in their little room. Quite few people asked water or other drinks but it seems the crew kept taking ages to serve the passengers. My flight was scheduled to depart 10:00 AM in the morning. When I reached the airport I was told by the check in staff that the flight has been delayed until 15:00. I received no email. No notice by either text or phone. The Turkish airlines manager just asked my if I want to change my flight and that there is nothing he could have done about this problem. Since I am missing my connection at Istanbul I asked him if they would provide accommodation and transfer. He promised that he would do that and inform his colleagues at Istanbul. That has proven a lie. At Istanbul airport the staff were very rude and unprofessional. They categorically refused to provide accommodation and I had to linger in the airport for over 8 hours. Customer service is very poor. staff is incompetent and indolent. See the photo of the meal (attached) given as a compensation for the delay. Stay away from this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMogadishu to London Heathrow via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"trying to call Turkish Airlines was unreal"

(United States)

Not Verified | My flight had a connection in Istanbul, however due to weather condition our flight was diverted to Antalya airport and thats where everything started, no staff on the ground to explain what to do next, where to go or how it would be handled. Had to run around airport asking people what to do. Had to purchase visas to enter the country. After going outside looking for the transfer bus to go to hotel and finding out there was not enough busses or wait (no one knew how long in pretty cold weather) had to get taxi to take me to the hotel. In the hotel trying to call Turkish Airlines was also unreal, due to amount of people calling trying. I had to call some number in the US to get my flight changed. I had 800$ cash on me for a week at my final destination, however after I landed only had 160$ left, since had to pay for my transportation to and from hotel as well as transportation from the airport to my final place since all my arrangements got cancelled due to the delays and no show.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"expect nothing when there’s a trouble"

(Iran)

Trip Verified | You can find out good friends when you’re in trouble. Unfortunately Turkish Airlines is not that kind of good friend. My flight was at 3:50 and there was a delay and they made it at 04:50. Unfortunately we couldn’t land in ADB due to foggy weather, so they decided to land at BJV. This can happen for any airline but the bad point is that Turkish Airlines provided nothing but an old bus after couple of hours! Can you imagine you are kept in a place without any facility! There was just W.C even there was not enough chairs to seat for all passengers! No breakfast no warm drinks. Even they didn’t take us somewhere so we could buy by ourselves! The bus was terrible and broke down in middle of the way! It’s a full catastrophe. It’s not my first and last flight with Turkish Airlines, but now I know to expect nothing when there’s a trouble from big names such as Turkish Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTehran to Izmir
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"had the worst experience ever"

(United States)

Trip Verified | I had the worst experience ever had in my travel history with Turkish Airlines. The airline emailed me a day before to tell my flight was cancelled. Right after I received an email, I called the customer service to verify my flight. But the customer service representative keep telling me my flight is not cancelled and scheduled on time for next 12 hours. 12 hours before my flight, the customer service representative (after hours of time spent in phone calls) told my flight was cancelled and I am compelled to buy another expensive ticket from Qatar Airways. And Turkish airlines do not pay for my ticket value. This is the worst ever airline I have ever flew among all international flights I flew. Never recommend anyone to fly with Turkish Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Kathmandu via Istanbul
Date FlownJanuary 2022
Ground Service 12345
Value For Money 12345
no
1/10

"They refused the certificate of full vaccination"

(Ireland)

Not Verified | I write from your Business Class Lounge in Istanbul. Having arrived at the airport at 11 pm the night before to take the flight TK 0692 from Istanbul to Cairo the check-in staff member insisted that a PCR test was the only way we could take a flight to Egypt. They refused the certificate of full vaccination issued by the European Union and I quote this certificate was irrelevant. We were informed that the only way we could travel to Egypt was to take a PCR test at the airport and await the results My colleague and I have no choice to comply with this false demand to complete our journey. We took the PCR test at our own expense. We then had to wait for the results. We returned to the Business Class check in where we had to rebook our flight at 7.30 am six hours later. We were informed that my ticket was going to cost an additional €450 citing that the ticket had been changed 4 times already. This I might add was because Turkish airlines had already cancelled my flight from Malaga to Istanbul 4 times leaving us stranded at great expense. After further debilitating stress. We finally managed to re-book our tickets on the much later flight at 07.30 am. During the process, I had asked to speak to a manager or supervisor. No one was available to help, and the attitude of your agent was beyond rude. It was stressful and humiliating. I am of advanced years and the stress caused has had a very negative effect. During the debacle of your insistence on the now proven unnecessary PCR test, it was suggested that once we arrived at the so-called “Business Class Lounge” we should ask to speak to a manager. When we explained our situation the ridicule continued, and the reception staff after a minute on a mobile phone search reiterated that a Covid Certificated issued by the European and the Egyptian government was irrelevant and a covid PCR test was the only we could travel. This compounded the stress of the whole situation when again the risk of refusal to board might again be insisted upon. I cannot express the level of my feeling of stress and humiliation given by your staff's superior attitude. Apart from being worn out by your treatment, we are at the loss of the cost of the unnecessary PCR tests and the additional fee for rebooking. Not to mention the already 4-day delay on the first leg of our flight at great expense.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMalaga to Cairo via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"sarcastic and completely unhelpful"

(Malaysia)

Trip Verified | My flight was delayed from Zurich to Istanbul and I barely had time to make my connecting flight back to Kuala Lumpur. The flight crew and ground staff were sarcastic and completely unhelpful - against all odds we were able to make the flight with absolutely no help from the staff as they claimed it “ was not their job”. Suffice to say I will never take Turkish Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Kuala Lumpur via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"economy seats are as good as anyone'"

(United States)

Trip Verified | I had to change my departure date, so I went to the website and modified the flight. Total upcharge was $25. But the website wouldnt let me select a seat on the first leg of the flight. So I called Turkish Airlines. Was on hold less than 5 minutes. 5 minutes later the seat was booked. Arrived at airport for my flight. Needed a PCR test to enter the final destination. Had gotten the test, but hadn't gotten the results yet. So I asked if I could board and get tested in Istanbul. Yes, but only if I split my ticket and that would be $$$. Agent suggested I get at the end of the line and start calling the testing company. I did, and a few minutes later I had the test i my email. The line in front probably had 75 or more people in it, but I held up my cell phone and and thumbs up. The agent waved and sent two other agents to the end of the line to escort me to the front. Got my boarding pass and had a most excellent flight. I fly them at lest 3 times a year; each time at least 4 legs, sometimes more. I have done simple round trips and complicated open jaw tickets. The service and the professionalism has been outstanding. Food is pretty good too. Their economy seats are as good as anyone's.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Budapest via Istanbul
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"careful with the way you ticket with this airline"

(United States)

Trip Verified | Be careful with the way you ticket with this airline. Forbid you have a voucher for a reimbursement for future use or whatever reasons, they will not honor it or they will come up with any excuse to cut it in half. I just purchased tickets for my wife and I for travel in February to Istanbul and I had locked my reservations. My wife had an existing voucher and I was paying by Credit card. They have rules that no one knows and they want you to know about these rules after they issue you the voucher, that if you have a voucher you can only redeem that in a sales office in the USA or Turkey or local country of Origin. Try getting a sales office in the USA. There are none and all USA sales office numbers get routed to the call center that has difficulty understanding English. So if one has to redeem a voucher, you can only do that at a Turkish sales office in Turkey. I called the call center, after 20 call attempts since either they had computer errors, or computer was down or they dropped the call, I got an agent, telling me that if I need to ticket my ticket together with my wife, I have to go to the Sales office in USA and or Turkey not willing to understand there are no Sales offices in the USA that are manned unless you have lost baggage. Finally I found a friend, who went to the Istanbul office to book my tickets that were already locked with a price but they ended up charging me and extra $60 for my tickets of $920 (total $980) and $340 for my wifes tickets that had a voucher of $1000 and the tickets were $920. So her tickets actually cost me $1000 from the originally purchase I had made plus $340 extra. Total $1340. Remember I had already locked a price of $1940 for two tickets from the Turkish website and had a reservation code and Paid for the lock of the tickets. The reason for this hike was the new ticket is being booked in Turkey, and the Turkish lira is 14 to a lira and when I was given the voucher for $1000 of refund that Lira was 8liras so I have to pay the 6liras per $1 price difference for the devaluation of currency hence the extra cost is $340 on the new ticket plus the $1000 on the voucher. Where is the logic in this? What happens if there is no one in Turkey to go to the sales office locally? I guess can never use the Voucher. Where is the logic that If I paid US $1000 on a ticket in June 2021, they cancelled the flight due to COVID, they issued the voucher, now they converted that $1000 to exchange rate at that time and I have to pay out of pocket more money because the $1000 is now worth $500.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Baghdad via Istanbul
Date FlownOctober 2021
Value For Money 12345
no
1/10

"never fly with Turkish Airlines"

(United States)

Trip Verified | First and foremost the customer support on the phone for Turkish Airlines is the worst. Never seen so much staff lazy at doing their job. Without filling the online request they cannot do their job. You can explain your situation to them. I had two issues with my flight and both times the staff on call did nothing and said we cannot do anything about it. I separately filled a complaint on the site and told them the situations on the site feedback and their response was lazy and seemed they did nothing to solve it. I got overcharged for a handbag that did not fit into their partnered airlines aircraft so they charged me $250 as a third suitcase and had me almost miss my flight. I had called and emailed Turkish Airlines and their response was rude and seemed they don't want to do their job. I have not gotten any reply from them. It has been two weeks I have sent an email and their has been no response on their side. This airline's staff is inefficient and rude. I would recommend never fly with Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarachi to Atlanta via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"my wheelchair was bent and broken"

(United States)

Not Verified | Worse customer service, I am disable and use wheelchair. They have my wheelchair as a luggage and put it under in cargo. When I got my wheelchair back it was bent and broken, does not work like before. I send email on Nov. 6th and just got email back saying they received it and let me know. I have not heard anything from Airline over 2.5 months (No email or Phone call). I went and check to see what is going on and the answer says it was rejected, No reason and no explanation. Never fly with this Airline again and do not recommend them. Stay away from them, There are much better options out there.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTehran to San Francisco via Istanbul
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I recommend you avoid them"

(United States)

Trip Verified | This is the worst customer service I have ever experienced. Missed my flight due to not having enough time to making it through that international transfer security check point. Was forced to pay for new tickets just to leave the airport and they couldn’t book me through to my final destination because it was a third party airline. Response I got from my feedback form complaint to the airline was “should have arrived 75 min before the next flight took off.” They didn’t actually read the complaint. Will never fly Turkish Airlines again and I recommend you avoid them too. Unless you want to be out hundreds of dollars.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Athens via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff on the phone are rude"

(United States)

Not Verified | My return flight IAH to KHI rescheduled due to COVID. This has been a nightmare. No one from feedback department will reply and send you email. I called 10 times within 48 hours to rebook my flight. Two of my COVID tests expired due to their non communication. The staff on the phone are rude and not properly trained.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Karachi via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst customer service experience"

(Canada)

Trip Verified | Worst customer service experience. First their staff doesn't understand English. Called more than 10 times for one issue still not resolved. Also if complained there staff start shouting. They ask you to hangup so don't have to transfer to call satisfaction survey. They say they can't hang up. Internally very disconnected operation. Had been waiting for finance team to call me since 3 days now to call and take payment for reissue ticket. Most of the time after a 30-45 min call you will be told system is down for maintenance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLahore to Toronto via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid flying with Turkish Airlines"

(United States)

Trip Verified | This was by far my worst flight experience. from the very beginning the boarding was not as well organized as some other high quality airlines. Then when arrived my destination, one of my luggage was missing and I needed to wait 2 days to receive it. Since this was not my final destination, I needed to pay for 2 nights of accommodation until receiving my luggage. But the worst part is when I called 2 days before my departure flight for changing my return date. First I asked for a date 12 days from this point and I was told it is going to cost $40 USD. My original ticket costed me almost $700 USD for a return ticket. As I was not sure about the date, I asked if I can have an open return and then I was told you can make your ticket open and I asked if it is going to work like my current ticket and the cost for changing the date will be in similar range and I was told that making your ticket open return is not going to make additional cost compared to now when you want to set a date for your return. So I made it open return. I called 3 days after that and asked for price for changing to a date 16 days from this point and I was told it costs $960 USD. I checked their website and the ticket itself was only $980 USD. I told them you mean my current ticket worth only $20 USD! After making a complain following up for 5 days for my complain through phone, finally, I received a generic answer that according to our fare rules that is what you need to pay. I called this day again and asked again about the price difference, I was told you need to pay $978 USD for a return date change while the price ticket from their website was $932.Unbelievable, it costs more to change return date than buying a new ticket. I ended up canceling my ticket and going to buy my ticket from another airline. They wasted lots of my time for nothing. I will avoid flying with Turkish Airlines for my future flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Shiraz via Istanbul
Date FlownNovember 2021
Value For Money 12345
no
1/10

"worse than Spirit Airlines"

(United States)

Trip Verified | It was my first time traveling with Turkish Airlines. I got to Cameroon on December 24th, my luggage arrived on December 29th. I went back on January 12th, same scenario I still don't have my luggage. There is nobody to assist me. I called their customer service and an agent told me that one of my luggage has arrived, that I could go pick it up. I drove 45 min to the airport to notice that nothing ever arrived. I called them once there, the new agent I spoke to told me that my luggage are still in transit. No compassion, no empathy, no apologies. Why do I have to undergo all this with no explanations on why my luggage are being delayed? I can't ever recommend this airline, it is worse than Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Cameroon via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience with Turkish Airlines"

(Bahrain)

Not Verified | We have been having the worst experience with Turkish Airlines. We have contacted customer care at least 18 times since January 2. We spoke with many agents that promised to call us back and help us but none of them did a thing. All of the agents promised to call us back to confirm on the ticket change price that we are trying to get since January 2nd. We never received a call, email or a price. We asked to fly on Jan 18 which is few days away. But due to uncertainty of the booking we cannot enjoy our vocation and do things that we planned with easy mind. It feels like nobody knows our case and nobody cares. As each time we speak with new agent we have to explain things over and over. Like I would imagine that the agent would have some sort of CRM system to have clients history.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Kiev via Istanbul
Date FlownJanuary 2022
Value For Money 12345
no
1/10

"I’m extremely disappointed"

(United States)

Not Verified | Turkish Airlines refused to correct the order of the first and middle name on a ticket and made us purchase another ticket. I’m stunned that a simple mistake and correction will cost me 1,000.00 more to purchase another ticket. I’m disappointed that they didn’t take the high road. Again nothing changed not date, flight nothing except the first first name and middle name got input into the form incorrectly. I’m extremely disappointed with their decision and won’t fly them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Athens via Istanbul
Date FlownJanuary 2022
Value For Money 12345
no
1/10

"the worst experience we have had"

(United States)

Trip Verified | Turkish Airlines is the worst Airline. I ever want to try to fly again! They have the worst customer care I ever seen! We bought our tickets early, our tickets were changed like 10 times, but we agreed to work with them due to Covid19 situation. At the day of traveling they refused us to travel because they said we don't have all requirements we need to travel, one of that was the visa to Uganda! I explained to them I'm Ugandan by birth and we travel every year, we always obtain visas at arrival, they refused not even check to see if it true, they don't have time for that! Instead they went to put our tickets for no call no show because they want to keep all the money for all tickets! We tried to reach costumers relation but every time you talk to someone they are rude. Contradicting them self, the only thing we are asking is to take no call no show so we can pay the difference so we can travel. They refused even when they agree at we are at airport and they refused us to travel. They don't want to take away that no call no show because they want to keep the fare! We had to purchase another full tickets with another airline, we missed spending Christmas with our families due to that and up to now they are still fighting to keep the money. At one point they told us they refused us to fly due to missing documents. I replied ok if that is the case then you agree with us that it wasn't no call no show, then take that no call no show so we can pay the difference, with a few minutes we received reply that we cannot do that because in previous findings email we told you, that you did not fly because youre not at Airport at the time of flying, which implies that person did not even read the findings he/she just assumed, and contradicting the previous email. It is the worst experience we have had.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Entebbe via Istanbul
Date FlownDecember 2021
Ground Service 12345
Value For Money 12345
no
2/10

"overall bad experience"

(Norway)

Trip Verified | My luggage was lost at Istanbul even with a 7 hour transfer. The seats I paid for I didn't get, so I lost 80£ on that. Before my flight they had a reschedule so online it seemed like I was only going to Istanbul and not further, I called 4-5 times and all times they had issues with their IT systems so they couldn't do anything and could not get a confirmation my trip was OK. I had to literally chance it when I got on. On the flight the crew is uninterested and switched off, one of the cabin attendants fell asleep before take off from Istanbul which made us all chuckle a bit, but still they're there for our safety? Got to Bangkok and my check in was missing, thanks to great help from Bangkok staff I got my suitcase a day later. I tried calling Turkish during my trip to reschedule and it seemed I woke someone up, again uninterested and overall bad experience although I got what I wanted (which was in the ticket price). I might be spoiled flying SQ too much, but Turkish is really bad for customer handling. Will try to avoid.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOslo to Bangkok via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"gave the seats we paid 250$ extra for to someone else"

(France)

Not Verified | Worst Company ever. They gave the seats we paid 250$ extra for to someone else (this for 12 hour flight) and then said that if we weren’t happy, we could come back tomorrow. We tried calling them more than 15 times to change our flight and they would either hang up on us or tell us that they will call us back and never did for a whole week. I’ve never seen that in my entire life
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeirut to Miami via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not buy tickets from Turkish Airlines"

(Australia)

Trip Verified | Do not buy tickets from Turkish Airlines. I had a ticket on December 25. From Sydney to Istanbul. Unfortunately, on December 23, my two daughters and I learned that we had covid. immediately called THY to cancel my ticket or to change the date. The officer advised me to open the ticket, he informed me that when I create a new ticket, I will only pay a service fee of $15 per person. I got the ticket open. Now when I call for a new ticket, they demand $3500 from me. They said that if I cancel, they can only refund the tax money, $187 per ticket. I paid $2000 per ticket. They are taking $1800 from my money! Also I sent my and my daughter’s Covid test result. I cannot believe. My advice to you is not to buy tickets from Turkish airlines. I'm sorry I got burned. I just wanted to get another booking without the charge as COVID was out of my control.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Istanbul
Date FlownDecember 2021
Value For Money 12345
no
1/10

"flight took off at 9pm instead of 6pm"

(Canada)

Not Verified | I was traveling from Vancouver to Karachi. Transit was at Istanbul Airport. As per the ticket I had 4 hours to catch the connecting flight. What happened actually was the Turkish Airlines flight TK76 (Vancouver Airport) was delayed for 3 hours. The flight took off at 9pm instead of 6pm, due to which I got less time in Istanbul to catch the flight TK708 (45 minutes instead of 4 hours). Turkish Airlines staff at Istanbul were not even apologetic for what they did. They could have provided some kind of help so that I could catch the flight. They compensated my flight from Istanbul to Karachi after 24 hours. I don't know what will happen to baggage. I suggest people not to travel Turkish Airlines, today its me, tomorrow maybe it's you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Karachi via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely do not recommend"

(Italy)

Trip Verified | Terrible airline. For starters they lost one of my bags and when i call to figure it out, they say they have no clue where it is. i had over 500 dollars worth of things in that bag. Eevery time i call cutomer service, when it gets down to a "1 minute wait time" it just says that over and over again. waited 30 minutes for them to pick up whilst i was being told i had a 1 minute wait time and still didnt get a hold of anyone. Absolutely do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Bologna via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely appalling service"

(United Kingdom)

Trip Verified | Absolutely appalling service during our recent journey from Istanbul to London. My husband and I were in transit flying from Almaty to London via Istanbul. The Turkish Airlines staff at the gate in Istanbul did not let us on board completely dismissing our proofs of negative test results as outlined on the official UK government website. Instead, the staff imposed their own interpretation of the rules and made us follow those. This has caused us missing our flight, leading us to spend an incredibly stressful time (for over 5 hours) and to incur additional costs. Awful customer service. I would not recommend to use the airline which neglects the official UK government guidelines and requirements in their own interest and profit of the Istanbul airport!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlmaty to London via Istanbul
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"makes it difficult for me to get a refund"

(Denmark)

Trip Verified | This airline cancelled my return leg due to Covid restrictions in Manila. Due to lowered capacity of passengers in Manila, they cancelled my return ticket and don't even bother to find a replacement date. The worst is that they tagged the cancellation as 'requested by passenger'. This makes it difficult for me to get a refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Copenhagen via Istanbul
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged for 2 bags for my father 160$"

(United States)

Not Verified | Turkish Airlines are a joke these days and so unprofessional. Got charged for 2 bags for my father 160$. Since 2008 I’m customer with them, no problems, but now they lost a lot of customers and for sure I’m one of them. I would never be they are returning customer for sure.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Istanbul
Date FlownJanuary 2022
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United States)

Trip Verified | Incredibly disappointed with Turkish Airlines. I travel frequently for work and personal trips (typically go to Europe once a year), and I will never book with Turkish Airlines again! The service was never helpful and it was extremely difficult to get a hold of a customer service rep. I purchased my flight with insurance because I knew covid changes would likely require an update to my return flight. Sure enough, I needed to cancel my return flight and was informed it would cost me $300 to cancel! Absolutely ridiculous! When I finally got a hold of customer service and was able to talk to a person, I was asking for additional details regarding their refund policy and he hung up on me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Vienna via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I would recommend avoiding the airline"

(Turkey)

Trip Verified | This review is about the customer service at Turkish Airlines or the absence of quality customer service. This ticket was bought in the summer of 2021. In August I received a notification that the flight TK1333 from Istanbul to Bremen for 24 December has been canceled. In November I call the airline given it does not fly to Bremen that day to change my flight to Hanover and I rent a rental car to get to Bremen. My partner had the same issue, for him we called a few days before the actual flight to make the changes. Both times the customer service agent tells us the flight is canceled and tells us our options. We go for the free rebooking. On 24 December at the airport, we see at the departure screen that flight TK1333, presumably canceled is operating with 10 minutes delay. It was too late for us to switch. I took a picture of the departure screen. A few days later I email Turkish Airlines customer service highlighting the failure to provide good service, the failure to notify us when the flight got rescheduled or to tell us when we called twice (once for each traveller) that the flight had been rescheduled. This is not my first time dealing with their customer service through the terribly heavy feedback mailing system. The answers are typically unsatisfactory. Generic sentences saying the airline feels sorry (not: apologizes). In the first reply the flight cancellation issue was not addressed at all. The second time the answer was amazing for its uselessness - it showed how little a state-owned and-subsidized airline feels it has to be accountable to its paying customers. Here is what I received: 'We’ve reviewed your feedback forms TK-5751236 and TK-5721899 in our review, we found that the activities and evaluations we carried out following your feedback were in accordance with all rules and procedures. As such, unfortunately we’re unable to take your request any further.' I still do not know what happened, why the error happened, not do I have an apology or any commercial gesture to compensate. I have had a number of such bad experiences with Turkish Airlines customer service - usually it is impossible to get the agent to engage on the topic at hand. Errors are rarely admitted. It feels the customer is doing the airline a favor by flying with them. Feedback is not desired and I very much doubt it is acted on. I would recommend avoiding the airline if you can.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Hanover
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst customer service"

(United States)

Not Verified | Turkish Airlines are the worst customer service. If you called for any issue and male pickup the phone, you better hang up and dial again. Call until a female with answer, you may received help. Very angry people, no professionalism how to help customer or find a solution. You go to them for help, you’ll get nothing in return. I have to call 4 times and write many feedbacks just for the flight change. Basic needs you can't have done with Turkish Airlines. Do not fall for their cheaper prices, it is 100% not worth it if you need some changes on your flight or any help! Nothing is improving at all. It's getting worse , this way I decided I am no longer using the Turkish Airlines for any of my travels.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDalaman to Chicago via Istanbul
Date FlownDecember 2021
Value For Money 12345
no
1/10

"absolutely unhelpful and unkind"

(United States)

Trip Verified | It is hands down the worst customer service I’ve been a part of and I’ve traveled internationally a lot. They consistently give you itineraries that are impossible to reach- like you land after your next flight boards. They’ll do this on every flight. So when you go to them for help, you’ll get nothing in return. They had to rebook our flights due to their impossible itinerary then never actually booked our connecting flights causing us to be stranded in Chicago for 48 hours (possibly longer). No one can or will help us get home. They’re completely incompetent and absolutely unhelpful and unkind. Do not fall for their cheaper prices, it is 100% not worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDouala to Houston via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never again flying this airline"

(United States)

Trip Verified | When I arrived in Istanbul, could not find my suitcases at the designated carousel waited over an hour with no luck after an uphill battle trying to find anyone who speaks any other language besides Turkish, one of their crew try to help me find them with no luck. Handed an irregulatory report at the airport and was told to wait 21 days for investigation. Stayed 4 days in Istanbul with no luggage, then I went back to Houston, 21 days passed with no news from the airlines. Finally, after several attempts of contacting them, they send me an email telling me that my luggage was lost and there is nothing they can do and they will not compensate. Tough luck. Never again flying this airline.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Amman via Istanbul
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We have had the worst experience"

(United Kingdom)

Trip Verified | Very rude ground staff, unprofessional arrogant and have no customer service. We have had the worst experience with the Turkish Airlines ground staff after a lovely holiday. Will never fly with them again, please stay away!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"by far the worst experience ever"

(United States)

Trip Verified | I've traveled the world on many airlines. This was my first time on Turkish Airlines and it was by far the worst experience ever. Customer Service is horrible. Food is horrible. Usually an air hostess is there to assist you and be at your service. Well not on this airline. You have to get up and walk to them if you need anything. I was pressing the call button and No one coming even after 20 mins of repeatedly pressing the button on and off to catch attention from them. This has happened multiple times on all the flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Karachi via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Their customer service sucks"

(Pakistan)

Trip Verified | Words can't explain the pain they give you. Despite having all of the requisite documents, I wasn't allowed to board as there was some technical issue in there system therefore they were unable to see my "ok to board" status. No refunds. 1000 SGD wasted. Can't do anything. Their customer service sucks.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFaisalabad to Singapore via Istanbul
Date FlownDecember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"Never fly Turkish Airlines!"

(United States)

Trip Verified | I would never recommend Turkish Airlines for any travel. Their customer care is the worse. I had to change my departure airport and while doing it they failed to change my arrival airport. I called them again to change both departure and arrival airport to IAH, Houston. To change it from JFK to IAH, they asked for a large amount of money ($3700 for route change) which did not make any sense. I decided to cancel my one leg of the flight and get a Qatar Airways flight. When I called them to cancel my return flight, they said it can not be canceled before the first leg of the flight is done. They advised requesting cancellation after the first leg of the flight is done. In that case, you will receive the full amount less the amount used for the first leg, the customer service person said. One thing to note about their customer service is this; they don't have a consistent answer for the same queries each time you call. Different people give different answers. It is a big hassle to talk to their customer service. They will flatly say no to your requests and they don't have a supervisor or a higher authority who can make a decision. They will tell you to email the local sales office. I asked to give the telephone number of the local sales office and her response was this " Sorry, we don't have a local sales office in the US. You will have to email them. It may take 3 business days before you get a response." After the first leg of the trip was over, I called customer service to cancel my return flight. They said our system is not updated that your first leg is completed. So give it 24 hours so our system can get updated and you can receive your refund. I called them after 24 hours of the first leg of the flight and the response varied. I called at least 10 times. Each time talked to different customer care personnel. The answer varied from your ticket is non-refundable (their person only said it is a flexible ticket and you can get a full refund after the first leg, and also it says on the ticket that it is refundable), the system not allowing me to process this, call back in 2 hours since our system is stuck. One person said you will receive $541 but when he tried to process it, he said the system is not letting him. Long story short, they managed to take a huge amount of money from me. The total ticket price was $2236. After completion of one leg, as per Turkish Airline customer service, I was supposed to get around ~800-900 US dollars. I have the names of each person I talked to and information received from them. But they kept a chunk of it and refunded only $160. And mind you, this is how they make money! I have never seen poorer customer service anywhere! They don't care about customers as much as they care about money. Never fly Turkish Airlines! Lesson learned.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Beirut via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This was a horrible experience"

(Australia)

Trip Verified | My complaint is paying for an Aisle seat and a special meal and receiving non. I ate the food offered to me on both flights because I had no other food on me. I was placed inside and not on an aisle seat. This is my first time on Turkish Airlines and I am extremely disappointed in the accuracy to charge me for special meals and seats, but not delivering them to your clients. This was a horrible experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Beirut via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no