Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2221 reviews
4/10
3 star Skytrax Rating
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3/10

"Food was really bad"

(Malaysia)

Not Verified | Malaysia to Zurich via Istanbul. Delayed for an hour. Something was wrong with the plane and had to taxi back to get it fixed and refill the fuel used while taxi. Food was really bad and tasted odd.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMalaysia to Zurich via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told me that we missed the flight"

(Bahrain)

Trip Verified | We flew from San Francisco to Bahrain via Istanbul. We landed in Istanbul at 5pm to get our connecting flight to Bahrain at 8pm. The flight was delayed almost two hours, which we understand happens. We went to the boarding gate one hour before departure. The moment they started boarding, my husband went to buy water. I stayed next to the gentleman boarding the plane. They said last call and he asked me if we were in this flight, I told him yes, my husband is just paying for the water. One minute after I turned around to board and he told me that we missed the flight. He didn’t even tell me to board now when he asked me if we were on this flight. I stayed paralyzed at the boarding gate watching how they removed our luggage 20 minutes after. I have never experienced such a horrible moment in my life.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Bahrain via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"all the staff are rude, unprofessional, and dismissive"

(United States)

Trip Verified | Flight from Tel Aviv to Miami with layover in Istanbul. September 28. 10pm flight from Tel Aviv got canceled after we already boarded plane and by the time we left to get hotel it was 5.30am (about 11 hours spent at Tel Aviv airport). They gave us a new flight for next day September 29, 10pm. This flight made it to Istanbul but with very little time to make the connection to Miami. Multiple Turkish Airlines employees on airplane and in Istanbul airport told us “it’s ok, they’ll wait for you” but with very little time, we ran across airport to make the connection. As we arrived at the gate, it had been closed for five minutes. From the moment we landed in Istanbul it was absolute mayhem. They gave us another new flight for September 30th at 2pm causing us to spend 11 hours at Istanbul airport. They told us it’s not their fault nor their problem and some laugh in our face at our disappointment. From my experience, all the staff are rude, unprofessional, and dismissive. Be careful when flying with Turkish Airlines. Your travel time may go from 17 hours to 75 hours to get to your final destination (this was my case with no exaggeration). I now need a vacation from my vacation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Miami
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"showing attempts of service is absent"

(Austria)

Trip Verified | The customer service and staff training is below standard on the ground and on the plane. handling of delays, requests and showing attempts of service is absent.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTel Aviv to Vienna via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I kept having to ask for water"

(United States)

Not Verified | We flew business class round trip. The outbound was from Seattle to Tel Aviv via Istanbul. The outbound was delayed and employees gave us a personal escort because we had to run through the airport. The service on the outbound was good and food was good, not the most comfortable seats to sleep in. The return service was not great and I kept having to ask for water and had to request they pick up our trays and cups, not sure I would pay for it again. Also, our bags were tagged priority but still took forever and we missed our connection in Seattle on the return.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Seattle
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"keep on changing my seat"

(United Kingdom)

Trip Verified | I booked 2 tickets for myself and my husband from London to Istanbul with return as well, paying extra money for window seat along with seat preference and check-in luggage. They keep on changing my seat on both flights without even contacting us and when I try to contact the customer service they were very rude informing me that is not there problem and not even bothered about it. Even the check-in and tickets offices were extremely unhelpful. If I pay my money for seat preference with my family of course I would not want to share the seat with a stranger.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to London
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"arrive 20mins later than the departing time"

(United States)

Trip Verified | I was late as I arrive 20mins later than the departing time but still 40 mins before departure time. However the ticket says the boarding ends 20 mins before departure. When they did not let me on the flight, and said no worry we will get you on the next flight to Washington DC free of charge. And took me to ticketing service and ticketing service said it is my fault and charged me more than 1000 USD to get on the next flight.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Washington
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Everything about this flight was very smooth and uneventful"

(United States)

Trip Verified | Everything about this flight was very smooth and uneventful, in a good way. Staff, both on the ground and on board, were nice and accommodating. They even went above and beyond to address our needs before we requested. The seats are comfortable with ample leg room and a good, responsive IFE system. The main highlight was the food. For a 2.5-hour flight, we got a full meal, and everything tasted great. The flight departed and arrived on time, rounding up a good experience.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStuttgart to İstanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service from the cabin crew"

(United States)

Trip Verified | Both flights were very comfortable with excellent service from the cabin crew. Seating on A330-300 is 2x2x2 (TLV-IST) The seats are large, comfortable and plenty of room to recline. The Audio-Technica headsets provided great sound and the in seat TV screen (in armrest) had a very good/clear picture. Wi-Fi worked flawlessly. Breakfast options were excellent (Turkish cheese pastry w/sun dried tomato paste). As always one is welcomed on board with fresh juices and a hot towel. Check in was a little chaotic through no fault of the airline as other passengers blocked access to business class check in with their luggage. Transfer in Istanbul was seamless, however, we had to clear security again. Seating on the 787-9 is 1-2-1 which offers privacy in all business class seats. The Denon noise-canceling headsets have excellent sound and noise cancelation. The lie flat seats are very comfortable. The cabin crew makes the bed (padding and comforter). Meals on the IST-DFW flight were excellent (Salmon for dinner and chicken brochette before landing). Wi-Fi was excellent. I was able to stay connected for entirety of flight. Inflight Entertainment selections were very good. As always, cabin crew provided excellent service. No issues with checked baggage. I highly recommend Turkish Airlines Business Class.
AircraftA330-300/Boeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTel Aviv to Dallas via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"the service is consistent across all types of aircraft"

(United States)

Trip Verified | No matter the type of aircraft, the service is consistent across all types of aircraft. The 737-900ER has 2x2 abreast seating. The chairs are wide and there is enough room between the seats to recline. The reclining mechanism is a little clumsy to operate unlike the 787-9, hence the not perfect rating for this flight. The ICE system is in the armrest and I did not use it. WiFi worked flawlessly even though one flight attendant said that WiFi was not available. The meals were outstanding and the hot towel service very welcome. Flights were timely albeit with a slight delay. No issues with checked baggage.
AircraftBoeing 737-900ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
Routeİstanbul to Tel Aviv-Yafo
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Business Class product is very impressive"

(United States)

Trip Verified | Turkish Airlines Business Class product is very impressive. There is a separate check in counter for business class which was very welcome. The 787-9's 1-2-1 seating gives access to the aisle for each seat. Seating is very comfortable and depending on the seat, a bit narrow, however, there is plenty of leg room and the seats become fully flat (turn down service is provided with bedding and a comforter). Service from the cabin crew was exemplary. Dining is par excellence. Both meals were delicious and beautifully presented. The hot towel service was very welcome. The inflight entertainment options were very good with live news channels, music, movie and tv show channels. WiFi was excellent and worked flawlessly.
AircraftBoeing 87-9 Dreamliner
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDallas to İstanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I’ll only fly them in the future under duress"

(United States)

Trip Verified | Turkish Airlines delay in Beirut had us sitting on the tarmac there for 45 minutes prior to take-off, effectively ensuring we’d miss our Sofia connection in Istanbul. Fast food voucher and rescheduled for a flight 5 hours later which was delayed another 2 hours. In Istanbul they changed gates on the airport monitors twice, having us running firm one end of the airport to the other - A gates to F gates and back again. If you consider how huge Istanbul airport is, you’ll feel our pain. Boarding is disorganized. They should forget their cursory attempt at food service and focus on getting people places on time! They turned what should have been a 4-5 hour transit time into a ~15 hour ordeal. I’ll only fly them in the future under duress.
AircraftA330 and Boeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeirut to Sofia via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had the nerve to move my assigned seat"

(United States)

Trip Verified | Paid for Business Class, aircraft was old and in poor repair. Seats were poor design and not comfortable. Crew kept cabin too warm and made for uncomfortable flight. Called airline directly months in advance for window seats but not honored, assigned seats were on we site and app, but declined at the gate stating "its only a request". Then the staff had the nerve to move my assigned seat to accommodate other couple seated together. We will never fly this airline again.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never book another Turkish air flight again"

(United States)

Trip Verified | Arrived to the airport 3 hours early. Waited in line for the plane to board 1 hour late. Sat on the tarmac for another half hour. Arrived late to the gate, because of their delay. They did not hold the connections or assist passengers with navigating their massive airport. They then sent me to a hotel that they touted as 5 Star and stated that they would provide me dinner. Did not mention that dinner would be pre selected for me and that I would have to buy any drinks for 2€ . The room is at very best, 2 star. The staff at the hotel is largely very accommodating. Initially I was overlooking their disorganized loading and unloading the plane. The app that doesn’t work for me half the time, the on board entertainment that fails to maintain volume with the headphones they give you. I will never book another Turkish air flight again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalta to Boston via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told we would get 400 euros compensation"

(United Kingdom)

Trip Verified | We were unable to check in online. We phoned regarding this and after being hung up on twice by rude staff we were told it would be sorted at the airport which it was. However, on the way back we were told the flight had been overbooked, we were on standby but this would be resolved at the gate. It was not. We tried to talk to various members of staff but they either did not speak enough English or shouted at us. We were given a voucher for a 'meal' which got us one slice of pizza and were left to navigate Istanbul Airport by ourselves. We eventually found the place to collect our luggage but were told it was too much work for them to locate it. After insisting, we eventually got our suitcases back and transit to the worst hotel. We got a flight home one day late. We were told we would get 400 euros compensation but that did not happen today because there are no Turkish Airlines staff at Edinburgh Airport so we are still chasing this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Edinburgh
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"gave us new flight tickets in 24 hours"

(Spain)

Trip Verified | TK1304 from Malaga was delayed by 2 hours. We arrived to the Istanbul just in time to see our plane to Egypt TK0698 taking off. It took us 2 hours and 5 lines to the 5 different counters to finally get to someone from the Turkish Airlines to help us. They gave us new flight tickets in 24 hours without any excuses, just like this was normal. They also offered us a hotel to have a sleep at. 2 hours later, 05:30 in the morning we at last were checking into that hotel. By that time my 8-year old son was literally falling from his legs. Me and my wife were not fresh either. Hotel title says it's has 3 stars, but I wouldn't give it more than one given how tired their rooms are.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMalaga to Sharm el Sheikh via Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Very impressed"

(United Kingdom)

Not Verified | Flew from Istanbul to Manchester yesterday. Very impressed. Flight was very comfortable, staff were very courteous, hot meal and drinks were provided free. There was also a free headset and access to free tv/radio. This is back to the 'old days' of good service and enjoyable flight which took off and landed on time. Won't hesitate to use Turkish Airlines again and will recommend to others. Also very impressed with Istanbul airport. It puts Manchester airport to shame.
AircraftAirbus 330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Manchester
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recognition for her customer service skills"

(United States)

Not Verified | Valerie, terminal 2A, Paris CDG airport, left our hearts feeling warm with her compassion, patience and understanding whilst checking our bags. She showed us great kindness and deserves recognition for her customer service skills performed. Thank you to Valerie, if you read this, for all the small efforts which made our travels much easier while pregnant. Thank you for going above and beyond ☺️ Turkish airlines hires great assets to their company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to İstanbu
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I read as 1 checked bag per passenger"

(United States)

Trip Verified | I purchased International tickets, checked Turkish Airlines baggage policy which I read as 1 checked bag per passenger for international flights. When my wife and I arrived at the airport, they charged us USD$ 6 per kilogram. That’s $238 for two medium sized bags for an international flight. Plus the aircraft was their ‘Trademark of Turkish Airlines’, I’m guessing low cost, carrier Anadolujet. That was not disclosed anywhere when the flight was booked or at the airport. We had a second flight already booked - international also - where we got hit again for per kilo for pricing. It cost more per kilo for the luggage than it did for us.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Sarajevo
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"called the airline or 2 weeks without success"

(Australia)

Trip Verified | Skopje to Singapore via Istanbul. I had a 10kg bag of extra luggage to carry. The online estimator didn't work, nor was I able to pay for this using their app. I called the airline every day for 2 weeks trying to pay in advance, without success. Phone line was dead. On the day of the flight I attended to office in Skopje, and requested to purchase the extra luggage. They advised me this is handled at the airport and sent me on the way. At the airport I was charged 500euro and they even had the nerve to say it would have been cheaper if I payed for the extra kgs ahead of time. The flight itself was well below average. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSkopje to Singapore via Istanbul,
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we didn't offered VEG Meal"

(Germany)

Trip Verified | I booked ticket and I misspelled 1 character in my name and kept calling customer service for resolution and help. No one helped me. We had connecting flight in Istanbul and our first flight also got late, and it took us forever to reach our to the flight. The airline didn't transfer our luggage to the connecting flight. In our flight from Delhi to Istanbul we didn't offered VEG Meal. We tried to book Basinet for bay, got nothing from customer service, tried to book from website - it failed with some error.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Nuremberg via Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"declined to help us track down the bags"

(United States)

Trip Verified | We checked in with Turkish Air in Istanbul for a flight to New York JFK thru Cairo on the 29th of Aug 2022. Fast forward to JFK and 3 of our bags never made it. We filed a claim with Turkish Air and they declined to help us track down the bags. T hey stonewalled us with no help or information, still have not lifted a finger to assist in finding our bags. We are crushed to lose 3 suitcases full of personal items and no help at all was offered. we even provided them with the bag tag numbers and everything.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Cairo
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"we had a fantastic experience"

(United Kingdom)

Not Verified | My family and I returned from Turkey on 12th August via the Turkish airline, and we had a fantastic experience. The food was good (especially as we were not expecting any). We had flown to Turkey via easy jet and had received no snacks or food on board, not even a drink. The best part of our trip with Turkish airlines was the level of hospitality extended by the air host/hostesses. One if particular deserves a mention; Esra Apaci. Esra went above and beyond for me and my entire family that day. She ensured that we had a very good trip and I am deeply grateful to her. She is a shining example of what air hostesses should strive to be. You are lucky to have her working for you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBodrum to Gatwick
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"stuck in Istanbul airport for 12 hrs"

(United States)

Trip Verified | If I were rating the food on the plane, it would be 10/10. However, the customer service of Turkish Airlines was horrible. Our first flight was delayed combined with wheelchair staff not showing up at our connecting flight destination. This led to us missing our flight and being stuck in Istanbul airport for 12 hrs. The Turkish airlines staff at the business lounge was absolutely horrible and not willing to help. There were zero accommodations provided. When filing a complaint, Turkish airlines came up with the excuse that we did not respond to the wheel chair attendant which was why they did not provide it for my wife. Completely made up excuse on their part.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteNew York to Cairo via Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Flights delayed"

(United States)

Trip Verified | This airline is getting worse. Since COVID hit their prices skyrocketed and the service got worse. Flights delayed and caused nightmare for connection passengers. Most of staff can't speak proper English. The airline charges extra for wifi service which never works.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Istanbul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have requested compensation"

(United Kingdom)

Trip Verified | Flew from Manchester to Istanbul on TK1996 on Wednesday 24.8.22. This was my 1st flight with Turkish Airlines. The journey inflight was fine with decent food, until we arrived at Istanbul an began to circle due to very bad weather. After 15 mins the pilot mumbled something unintelligible in Turkish and English over the tannoy an we were diverted to Izmir. I've flown a lot an have seen some delays but nothing like the disorganised chaos at Izmir when we landed at 1am. There were no staff to answer questions an the ones that did arrive hours later didn't know anything or didn't really care, basically saying go an find your own flight back to Istanbul. It was absolute chaos with a lack of help or interest by Turkish Airlines or Izmir staff. It got so tense that airport staff were screaming at stressed passengers trying to get help. After approx. 12 hours I managed to get on a flight to Istanbul. I'll never use Turkish Airlines again an have requested compensation.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Oslo
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seats were very comfortable and modern"

(United States)

Not Verified | Turkish is one of the best airlines. When we arrived in Atlanta the check in was quick. Turkish does not provide TSA pre although I had it. When we got on the plane the seats were very comfortable and modern. The staff on the plane were very well trained and nice. The beverage they had for pre flight drinks were Cherry Juice, Orange Juice and, Lime juice. For eating options they had both American and Turkish eating options. On the ground I paid for a service that drove you in a buggy and passport control was smooth because I paid for the service. I was then taken from the airport to my hotel in a BMW.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAtlanta to Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"My luggage never arrived in Bangkok"

(Thailand)

Trip Verified | My luggage never arrived in Bangkok from Dusseldorf which might not be the airline entire fault. But The airline support to find my luggage has been the worst. No update on the luggage tag scans and location, even as up today, after 6 weeks and 20 phone calls. -The call center is only here to write messages to luggage support teams but you never get to talk to people who actually work in directly solving your problem. The refund offered so far is around 10% of the value lost in stuff in my luggage. This situation could be acceptable for the first 1 or 2 weeks, but after 6 weeks waiting, I had to write this review.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDusseldorf to Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"announced my flight was cancelled"

(United Kingdom)

Trip Verified | My overall delay was 11 hours and 45 minutes, for the first 7 hours not a single announcement was made and staff were absent or somehow unable to explain what was happening to my flight. For the first half hour, I wasn't even aware there was a delay. After 7 hours, someone decided we might need some water. It was announced my flight was cancelled but no-one knew when it was rescheduled to, I slept the night on the floor and guessed when the flight might leave. On returning to the UK, I claimed compensation to be told I wasn't entitled to any despite missing my connecting flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to London
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"gave me a new seat next to the toilets"

(Greece)

Trip Verified | After I checked in (3 hours before the flight) they changed the aircraft but there was no notification. When I went to the Gate, they took my boarding pass and gave me a new seat next to the toilets. They didn't ask me if it would bother me, although there were a few more vacant seats. The crew manager told me that there was nothing they could do. Very disappointed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Athens
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"connection was missed"

(United Kingdom)

Not Verified | TK 1998 from London delayed more than 3 hours but airline was not transparent and revealed last minute that it was a 3 hour delay which would cause the next flight connection to be missed. TK44 connection was missed. There was no recorded bad weather in London or in Istanbul yet the staff kept claiming the same reason for delay. The transfer desk was crowded and attending passengers after queuing for 45 minutes. The next flight assigned was TK44 which was 24 hours later. No hotel provided as apparently all hotels full. Passengers were told to keep returning every 3-4 hours to check hotel room availability. No food and drink, even the food service in the lounge was overburdened and exhausted. After checking availability at the counter every hour throughout the night, I paid a huge amount of money to get a room in the morning at the airport hotel so I could sleep a few hours. As I write this review my travel agent's system shows I have been booked to fly late this evening Istanbul to Nairobi and Nairobi to Cape Town. Surprisingly I am issued a boarding pass for an early morning flight tomorrow Istanbul to Cape Town. I don't know which is correct so I guess I will again not sleep and am going back to the airline counters to verify which is valid.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGatwick to Cape Town via Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I do not recommend this airline"

(Russian Federation)

Trip Verified | We bought a ticket for the Istanbul-Bodrum flight, I arrived at check-in, they gave me a ticket, when they gave me a ticket on the ticket it was written - SBY - I noticed but did not understand what it means, but it turns out to mean something. It’s not a fact that you will fly on this flight, it means that 95% of you will not be put on a flight, you will only be put on a flight if the one who already has a seat does not come on the flight. This is what happened to me - they turned me and 4 other people around and said that they would not put me on the flight - it was terrible. They put everyone on the flight except us, although they all bought tickets at the same price and it was not indicated that they can turn us back. As a result, we were told to go to the airline office and talk to the employees there, they said that maybe they could help us. We had to go from the counter where the boarding took place to their office, we went around half the territory of the Istanbul airport to chat with the employees. We were told that they would put us on the next flight in 19 hours - I began to resent and demand the next flight - we were told that everything was busy there. I told us it doesn’t matter, now someone has taken our seats on our flight, let them give us seats on the next flight. As a result, through scandal and nerves, we were given a flight after 5 hours, and all this time we had to wait at the airport. We were given a coupon for cheap Burger King food that I don't even eat, and a coupon for 100 euros, which at first they didn't even want to give away, referring to the fact that such a big airline has no cash at the box office. And again, when I started arguing with them through their nerves, they paid $ 100 in compensation. As a result, a terrible attitude, spoiled mood before rest, spent the whole day at the airport waiting for the next flight. I do not recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Bodrum
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Everything was great"

(United States)

Not Verified | From check in to landing, Everything was great. Almost no complaints. Check in line was very long. But it was flawless experience. Staff was very friendly and helpful. Overall 10/10 service.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Newark
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"only 2 seats were extra leg room"

(Romania)

Trip Verified | In January 2022 I booked on Turkish Airlines website 3 tickets for my family to fly from Bucharest (Romania) to Los Angeles with layover in Istanbul. The first flight was code-sharing (operated by Tarom airlines) while the second was Turkish Airlines. In April 2022 I received an email from Turkish Airline stating one of the flights has a new departure time (not important, 10 minutes time difference). I entered Turkish Airlines website to accept the change however it was not possible, the error message stated I should contact customer service to accept the change. I called customer service and told them I accept the change, the person I talked to said it is OK, he accepted the change for me. The next day I checked the reservation status on Turkish Airlines website and I noticed that for the 3 passengers I can see only 2 e-ticket numbers (the 3rd one was gone). I called customer service and after commenting that “your flight is in 4 months from now”, they said there is an error in the system and they submitted an internal ticket, it will be fixed in 1-2 weeks. I waited 1 week, no change so I called them several times over the following 2 months and also wrote emails to customer service. Finally on June 10 they wrote back to me saying: “We have checked our system logs and detected that there was a systematical error regarding the reissue of your ticket.” As solution the moved the 3rd passenger to a new booking (2 passengers on 1 booking code and the 3rd on a different booking code). I said than you and asked them to assign also the extra legroom seat I paid for to the new tickets. They confirmed they did. One day before the flight I tried to do the online check in. “Ticketing error” was the message, so I called customer service again. They confirmed in their system all looks good, no problem, I should not worry, I can check in at the airport. On the day of flight, we arrived early at the airport in Bucharest and spent 1 hour with the check in supervisor in Tarom because she was not able to check us in for the flight as the tickets were messed up. In the end (30 min before take-off) she managed to check us in for the flight to Istanbul and said we should get the next boarding pass in Istanbul airport. We ran through the airport and managed to board the flight. In Istanbul at Transfer Desk they gave us the boarding passes for the Los Angeles flight. I said I want to make a formal complaint, however the lady at the transfer desk was not sympathetic at all, she did not care at all, she said I have to call/ write customer service for that. We boarded the flight from Istanbul to Los Angeles, looked for our seats and discovered that only 2 seats were extra leg room (and we paid months in advance for 3 seats extra legroom). The 3rd seat was middle seat (not even aisle). The cabin crew said there is nothing they can do, the plane is full. The Boeing B777-300ER was old and dirty. The cabin crew was in a rush to finish their service then withdraw at the back of the plane to chat in Turkish and ignore all the customers. They addressed me in Turkish and only when I had the “I don’t understand” look on my face they switched to English.
AircraftBoeing 777-300er
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Los Angeles
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"older version of business class seats"

(Bahrain)

Trip Verified | Paid a full fare in business class from Luxembourg to Bahrain via Istanbul. First leg all went ok with A321, service and seat. Second leg was disaster, chaotic boarding in Istanbul, the aircraft has an older version of business class seats that didn’t recline fully.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Bahrain
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"extremely dissatisfied"

(United States)

Trip Verified | After missing my flight they showed no interest in helping me book a new flight. As my confusion grew with the booking prices and unanswered questions they waved me away. The inflight staff was also forgetful and rushed service even though it was an 11hr flight. Overall extremely dissatisfied.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"customer service was horrendous"

(United States)

Trip Verified | The flight was delayed more than 8hrs. The customer service was horrendous. They took us to a hotel 2 hrs away from the airport which was below all standards, and it was very obvious that the room was not cleaned. The seats were not comfortable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSkopje to Miami via Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"managed to lose our luggage"

(Denmark)

Trip Verified | The airline managed to lose our luggage. The bad thing was for 1 week we were calling them and each time they were saying a different thing. We only got one of our suitcases after a week while the other one was lost. Their attitude was rude and not helping.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBillund to Van via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my paid seat has been sold 2 times"

(Netherlands)

Trip Verified | Very bad, delay from Los Angeles for no reason. On arrival stood in front of a closed gate because the connection flight was overbooked! Actually my paid seat has been sold 2 times! Zeer slecht, vertraging vanuit Los Angeles zonder opgave reden. Bij aankomst voor een dichte gate gestaan omdat de connectie vlucht overgeboekt was! Eigenlijk mijn betaalde stoel is 2 keer verkocht!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Amsterdam via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"different seats assigned to us"

(United States)

Trip Verified | I purchase my tickets on June 3rd and paid additional $312 for assigned seats from LAX to IST and back. Well, flying there wasn't a problem, but coming back I got different seats assigned to us even though I picked my seats. The representative at the airport said that the aircraft was changed -it wasn't. They told me that I will get my refund at the counter, but they just give excuses. They told me to call to Turkish Airlines office and get my money back. I called customer service and they told me to fill put a form and some will get back to me. Of course no one did. I called my credit card company after waiting for 4 days and disputed half of $312. And on top of that Istanbul airport screens some flights you right before you get on the plane. And the face of all guards, that are checking you, is so arrogant.
AircraftB77W
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I was not able to get my seat"

(Denmark)

Trip Verified | The day before my Turkish Airlines flight on the 16th of August 2022, I purchased an upgraded seat (38 euros) and 5kg of extra baggage (68 euros). I had upgraded from seat 29A to seat 5A, meaning I was going to sit in the front row, behind business class. When I arrive at the airport, I am informed at the check-in service that I am not allowed to check in 5kg of extra baggage. I also see that the seat number on my boarding pass is 29A, not 5A as I had paid for. When I get to the gate, I confront the flight representative from Turkish Airlines, and he says that the flight is overbooked, and this is why I was not able to get my seat, or my extra baggage. I am told to contact Turkish airlines customer service to get my money back. I arrive back in Copenhagen and contact Turkish airlines customer service, and I am told to send in a feedback form. I do so, including all my information about the issue, and the day after I get an email saying " we can detect you were seated in the correct seat (29a) and can therefore not offer you a refund. Basically they didn't take their time to review the information they gave them, so I called them back. I get met by one incompetent customer service representative after another. First they say they don't know what to do, second I get sent to another representative who says they are having technical issues and I should call back at a later time. I will continue my attempts to get my 98 Euros back, but I bet it will be a very difficult proccess.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Copenhagen
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(France)

Not Verified | The worst airline operating in Europe. Often late. No compensation. No food or drink when delayed. Poor food and entertainment. Business lounge is terrible. Business seat is so uncomfortable and does not go flat. Avoid this airline.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"always ensure you check in online"

(Australia)

Trip Verified | I usually always love flying with Turkish Airlines but my latest experience left me disappointed. I was travelling on a codeshare ticket with Malaysian Airlines. This meant I was unable to do online check in before arriving at the airport. I received an unusual text from Turkish Airlines about 20hours prior to departure if I would like to give my seat up and get a refund to go to the Denied boarding office at Istanbul airport. No phone number or any way to discuss this offer further. I checked in at the airport 3 hours prior to departure and was told there are no seats for me. Flight is overbooked and to go to the gate and wait there. I feel this situation should be handled more carefully by the ground staff. I appreciate flights get overbooked but they need to explain this arrangement better. The agent clearly didn’t want to go over how it works, just that if I don’t get on the flight I’ll be looked after with accommodation and booked on another available flight. At the gate the ground staff again were not so helpful and just told a few of us to wait to one side once all passengers boarded (around 6 of us were in the same situation and all on codeshare flights!). They accepted us on the flight and explained some connecting passengers landed too late to make it to the gate in time. They need to improve their handling of overbooked flights as I am sure this is happening a lot and it causes a lot of stress for full paying passengers who expect more from a world class airline such a Turkish Airlines. I continue to recommend the airline as their inflight experience is excellent, however always ensure you check in online so you aren’t left without a seat!
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Kuala Lumpur
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"didn't know I'd even be on the flight"

(Australia)

Trip Verified | I flew Qantas from Sydney to Singapore, then Turkish Airlines from Singapore to Istanbul, and from Istanbul to Tel Aviv. On the way from Singapore to Tel Aviv, the flight was fine. The staff were rude, but the in-flight entertainment and the food were really good. On the way back though - it was a disaster from start to finish. First, we arrived at Ben Gurion Airport to check-in. I was travelling in a group booking with 20 other students. The Turkish Airlines staff member checked in 11 of us, and then said "sorry the flight from Istanbul to Sydney is full, the rest of you are on standby.' We were travelling on a study program and couldn't be separated, but they didn't care. Apparently the flight had been overbooked by about 15-20 people. We were all still able to get from Tel Aviv to Istanbul without any issues. We were delayed by two hours in Tel Aviv because a Turkish Airlines staff member locked themselves outside at our gate. They had to wait for someone to let them inside. The person who came to let them in locked themselves outside. So, now we had two Turkish Airlines staff members locked outside. About two hours later, they were both let back inside and we could finally get on board to Istanbul. In Istanbul, 7 of the 9 remaining students were able to get on a flight - including myself. I didn't know I'd even be on the flight until 5 minutes before the plane started to take off. It was actually me that was meant to be on standby, but one of the other students volunteered as a tribute in my place. They forgot to give me my luggage receipt (which I didn't even think to check until boarding). This made my lost luggage extremely difficult to track once I arrived back in Australia. Thankfully I did manage to get my luggage back after a 8 hours on hold and 11 days of waiting.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Singapore via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"no record of our seat booking"

(United Kingdom)

Trip Verified | I booked my flights online in March 2022 and I purchased our seats at the same time. But, when we tried to manage our booking and choose our meal, there was no record of our seat booking on their system. But the money has already been taken from my credit card by this time. We spoke to customer service many times, perhaps about six or seven times between my wife and myself, but they were unable to sort it out since their system would not allow them to do the changes. When we checked ourselves in at Edinburgh airport in July, we tried once again to get us our booked seats but the lady behind the counter was so rude and unsympathetic. She gave us different seat numbers between Edinburgh and Istanbul and separate seats between Istanbul and Jakarta. My kids were 14 and 10 years old at the time. This was the last time we took Turkish Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Jakarta
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"tried to change her her ticket "

(United States)

Trip Verified | My daughter had to return early from our trip to Greece and I tried to change her her ticket before we left. When I called they said once I arrived in Greece change the ticket to a flexible ticket. I did what I was told, and spoke to four agents all of which hung up on me or transferred me and was told in the end there was no such thing. I ended up buying her a full price return flight on Delta. I will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Athens
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They gave me no compensation"

(United States)

Trip Verified | Turkish Airlines is good in the air, but when they have logistical issues on the ground, they are incompetent and rude. I flew from Trabzon to Istanbul for a layover, then Istanbul to Milan. Both legs were with Turkish Airlines. The Trabzon to Istanbul flight was over an hour late. The Milan flight did not wait for me and because the Trabzon-Istanbul flight was late, I missed my connection to Milan. This was on Wednesday August 3 in the late evening. I was flying business class to Milan, so I went to the business class lounge to check what happened. They gave me no compensation, and were only willing to book me a future flight (only economy class seats available). They were unwilling to help arrange accommodation that evening, even though this situation was the fault of Turkish Airlines. And despite the stressful situation, they did not let me use the business class lounge to at least figure out my situation or eat dinner. Staff at the business class lounge were extremely rude and had a terrible attitude.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Milan
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"experience was mediocre"

(Hong Kong)

Trip Verified | Overall, the experience was mediocre. When I transit from bkk to kul, I was lost. No guidance and airline transit counter were not opened. No lounge was provided until I waited 2-3 hours to wait until the counter opened. When I boarded, the air host was not friendly, I misunderstood her question for what I drink. Indeed, friendly smile was rarely found in the flight. The option for inflight entertainment was very limited. The seating configuration is kind of outdated and in need of upgrade to proper privacy to passengers who paid premium price.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuala Lumpur to Istanbul
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"closed the gate and denied us boarding"

(United States)

Trip Verified | Worst travel experience. Delayed on departure, pilot didn't make up any time in the 10 hour flight for people get to their connecting flights in time. We arrive in Istanbul for our connecting flight with the same airline and they had already closed the gate and denied us boarding. The passport check forced us to get Visas to go to the hotel for 3 hours. Now not only are they not compensating us for the delay and hard time and lost time from our trip but they are also denying paying for the Visas we had to purchase on their account. I'd pay double next time not to travel with this airline. Not that the tickets were cheap to begin with at $1,500 a piece for $4,500 total.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Thessaloniki via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"end up separated from the kids"

(United States)

Trip Verified | Absolutely the worst airline you could fly with. Last year a luggage was lost. This year a luggage was lost. Both years our seats were assigned separately and no one would help, a 2 year old kid, a 4 year old kid were all seated separately. Approaching multiple times, we were told that there is nothing they could do. Of course we end up separated from the kids. Let alone that their customer service sucks.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew was always friendly"

(Indonesia)

Trip Verified | Agent at check-in Jakarta tried to change seats with no aircraft change, which were pre-booked since months. Had to make a point and stand firm to let them respect my wish to sit together with my wife and to get the seats we booked. At the end we got what we wanted. Contract lounge in JKT quite modest, but good enough. Flight to Istanbul with very comfortable seats but no pro-active service. You had to ask for everything, but crew was always friendly and did fulfill what required. Food was ok, but the whole "dinner-even" took ages. After a good sleep of about 5-6 hours, breakfast was served efficiently. Transit in Istanbul very nice with lovely lounge, multiple food options and excellent Turkish coffee. Onward flight on A330 in 2+2+2 configuration, nice breakfast with very nice crew (this time pro-active). Luggage in Amsterdam came quickly, which surprised me, having read about the mess they are coping with since months.
AircraftBoeing 777/A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJakarta to Amsterdam via Instanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"told the gate was now closed"

(Norway)

Trip Verified | Original route was MRU-IST-CPH-SVG and booked direct with TK. We are 2 adults and 2 children. We were in transit at IST and arrived at the gate ahead of time before boarding started for our next flight to CPH. After the boarding queues had reduced we approached the desk to board only to be very abruptly told the gate was now closed and we must stand aside. The gate staff then proceeded to process standby passengers and allow them to continue to board the plane. We stood directly at the counter next to them and watched with disbelief as the gate staff re-assigned our seats to standby passengers and allowed them to continue to board. No-one even bothered to look at our boarding passes or acknowledge any of our requests for help or offer any explanations. We were just shouted at repeatedly that the gate is closed (and I do mean shouted at). We were told to leave the area and go to a service desk which proved to be a roulette wheel of disappointment & frustration resulting in TK saying there was no availability and we must wait at least 72 hours to continue our journey and simply ignored our request for any hotel recommendations or even entry visa assistance for Türkiye (we were in transit). After much back & forth and coaching the ‘help’ staff in searching for alternative routes we managed to find a flight to AMS later that same day. Incredibly, TK then made us pay for a ‘new’ ticket rather than reroute our existing one. And the final cherry on the customer service cake was then being informed that when we arrive in Amsterdam we must find another airline and source and pay for the final flight to Norway ourselves as TK could not help with that route (special thanks to KLM who were very understanding and helpful). In summary it cost us an additional $4000 USD to reach our end destination despite holding valid tickets & boarding passes for all our original TK itinerary. We are all still dumb-founded at how rude and indifferent the TK ground staff acted and treated their customers. This was the first time we decided to fly with Turkish Airlines and it is most certainly the last solely because of the ground staff service at IST which was truly disappointing in every way. Avoid at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Amsterdam
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Overall the whole journey was good"

(Qatar)

Trip Verified | At first we booked our tickets last minute as we were going to travel with other airline. During the check in process we went to the dedicated Turkish Airlines business class counters which has two rows each one with few check in counters, we went to the first row and the staff told us that it was full so we had to go to the other row. During the check in process the lady at the desk insisted in speaking Turkish, although I have been telling her that we don’t speak Turkish however she did not care and kept speaking Turkish which made the check in process very difficult. After we done with check in we went to the security and immigration using the fast track for TK business class which was as busy as the regular line. The Turkish Airlines business class lounge was very crowded and took us some time to find a place to sit, however the lounge has so many facilities that my two hours before the flight was not enough for me to enjoy the lounge. After going to the gate there was no line for business class, however at the airbridge business was separated from economy. At the aircraft the seats looked very dated I can tell that this aircraft was in service for more than 10 years without being upgraded. The service from cabin crew was good however not as expected for premium class. Before take off and while passengers are entering the aircraft the AC was turned off which was very hot and I started feeling dizzy and informed one of the flight attendants called for a doctor and made sure that everything was fine with me. After take off the turn on the AC which made the climate gets better. Since I ate at the lounge I only had the appetizer without the main meal. The IFE was dated, however one of the best thing I like about Turkish Airlines is their onboard WIFI service it is one of the fastest I have tried in any flight and as a business class passenger they offer 1GB free and after that you can purchase extra data. Overall the whole journey was good.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Amman
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no one knew how to handle this situation"

(India)

Trip Verified | I was flying from BOM to CUN using my (unused) Schengen Visa. Mexico immigration clearly says that a person having a valid Schengen Visa does not require a Mexico Visa to for short-term travel to Mexico. Following the rules, the Turkish Airlines staff boarded me and issued boarding passes from BOM to IST and IST to CUN. I reached IST and when I reached the boarding gate of my Mexico flight, I was denied boarding by the Turkish Airlines staff citing that the Schengen Visa must be used before to travel to a Schengen country before flying to Mexico. This self made logic of theirs is ridiculous because firstly - 1) Mexico govt simply mentions that any type of multi entry Schengen Visa is accepted. 2) A Visa is not an obligation to travel, if I got a Schengen Visa that does not bound me to travel to Europe. 3) Also, I know a couple of my friends who also flew to Mexico on their unused Schengen Visa with other Airlines and they were allowed entry to Mexico without any hassles at the Mexico airport immigration. After I was denied boarding at Istanbul (IST) airport gate, I was made to run behind counter after counter but no one in the Turkish Airlines staff actually knew how to handle this situation and they demonstrated an utmost level of hostility and lack of empathy. Because of all this, my entire trip got ruined. Now I have been waiting for a week for at least a full refund if not compensation for the mental agony they caused me but they are not responding and acting as if nothing happened.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Cancun via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"rather amateur in business class"

(Turkey)

Trip Verified | I found Turkish Airways to be rather amateur in the business class game; most of the staff are well intentioned, but lack polish and refinement. Upon boarding, there was no greeting or assistance to your seat. A non-alcoholic drink is served before take-off, but on departure it took nearly an hour for my first drink to arrive. They ask what you want, and then spend ages setting up the drinks in the 'bar' at the front of the cabin. Staff then fluff about, looking through the list of requested drinks, and bringing them out one-by-one. Nuts can come before or after, but not at the same time. All meals were decent, but unmemorable. Food is no longer served seat-side, but is delivered on a tray. I was never offered a top-up for drinks, and had to request this. Water is not served with your meal or alcoholic drink; you need to request. Drinks are poured at the 'bar' and delivered to you. At breakfast, there was never any offer of juice - just tea or coffee. Service was generally very rushed. Seats were comfortable - in a 2-2-2 configuration; a seat-topper and pillow case was provided. IFE was pretty pathetic and the movies were almost always mainstream. All in all, it was fine, but not worth the money.
AircraftBoeing 737 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAnkara to Bangkok via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew very nice and food very good"

(United Kingdom)

Not Verified | Singapore to London via Istanbul. First time using Turkish Airlines, check in at Singapore was fine security quick and the lounge was just okay nothing great. Boarding a little late and chaotic but got there in the end, seat 3A in a 2-3-2 configuration a bit outdated but was fine as my neighbour was my partner otherwise not very private. The seat itself was comfortable the crew very nice and the food very good arriving at Istanbul more or less on time used the Turkish lounge for 2 hours which was really very nice, boarding the 2nd flight to London again same seats and another newer 777-300ER food was great for this 4 hour flight service good and arrived 30 minutes early, would consider Turkish again if the right price
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSingapore to London via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I paid extra for more space"

(Bahrain)

Trip Verified | I paid extra for premium so I could have more room. A man gets on last and asks if anyone is sitting there and the flight attendant tells him he can sit there. The man then proceeded to try and take up as much space and take his shoes off. I paid extra for more space and it was the same amount of space as other seats. Hardly had any room. The cabin was hot, the wanted 95BD for a checked bag. No in flight entertainment, no plug in to charge devices. I will never be flying with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"lack of any common sense"

(United Arab Emirates)

Trip Verified | Flight TK1864 (FCO-IST) departed 1hr+ late from Rome due to a late inbound aircraft. We informed the agents in Rome we had connections in Istanbul, and they didn’t do anything at all to find alternatives for us. Upon arrival in Istanbul, no announcement was made by the flight attendants to provide priority of deplaning to passengers with connections. At that point, my pregnant wife and 4yr old son ran across the airport from Gate F8 to B17 to find that the plane had already left. The ticket agent at the gate made no efforts to accommodate anything for us and directed us to the customer service desk across from gate A2 Upon arriving to the customer service desk, we had to speak to 3 different people to get something worked out for us: - First agent: Looked at our tickets and said: “You have to re-do the line, I only work on ticket sales - Second agent: Offered the next available departure to Dubai (next day, almost 24hrs after), when I asked that we really needed to get back to Dubai that night and to look for different options with other airlines, I suggested for example Via Doha, he told me “tell me another connection you want me to look for”. He proceeded to give me a boarding pass on the original Dubai flight send me to his colleague for “further help”. Third Agent sends me to the Hotel Desk at that point, we realized that agent #2 had just booked me (not my wife or kid) on the next fight, so we had to go back to him to re do it. As instructed, we went to the immigration counter, where the immigration agent asked us for our Visas to enter Turkey. Had to go back again to the “Visa” counter – where I was charged $30 per passenger. I flagged one of the Turkish Airlines employees there, explained my situation and requested for the airline to pay for my visa, as it was not part of my original plan to stay in Turkey; he responded: “Why we will pay? This is the country law; you have to pay.” I was astonished with the lack of any common sense and cordiality that everyone exhibited. I end up paying for the visa, get to the hotel counter, and after 20 mins, we are handed a pass for an hotel, we are loaded into a bus and driven an hour and dropped at this hotel at 4am.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Dubai via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"it couldn’t have been better"

(United States)

Trip Verified | This was my first intercontinental flight since before the Pandemic and it couldn’t have been better. While the business class seat is average on the A330, the service absolutely made up for it. On our flight from Boston to Istanbul, the flight attendants were great and very attentive. Every time I finished my drink a FA would come up to me and ask if I wanted anything else and when I finished a meal, the FAs were quick to remove it from my tray table. The food was fantastic, by far the best catering I have had in a long time on any business class flight. It is clear that Turkish has put a lot of effort into their soft product, something I wish airlines here in the US did. In addition, Turkish’s Business Class Lounge in Istanbul is magnificent, there were so many places to get food with so many choices, it was unbelievable! The long also contained a golf simulator and flight simulator that made me wish my layover was longer so I could enjoy the lounge more. Overall, this was a very pleasant experience experience to welcome me back into intercontinental flying after 2 years away from it.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBoston to Athens via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"departure be so many times delayed"

(Russian Federation)

Not Verified | My flights was moved firstly from 3:25 to 5:30, then my flight was moved from 5:30 to 6:30. Now is 6:30 and people are just entering the plane. Today is 20 July, I cannot understand how could one departure be so many times delayed and time changed?
AircraftTK3139
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMoscow to Antalya
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"give me $20 dollar discount per ticket"

(United States)

Trip Verified | We bought round trip tickets from them Houston to Istanbul. After the first flight in December 2021 we needed to extend our stay from 1st March. So we called customer service and they said they can put a hold on ticket and we can rearrange the dates when we want with $235 fee per ticket. When we needed to use the ticket for the date we want to use they asked for almost another around trip ticket fee for the changes. I said I have a ticket that I haven’t used isn’t it should be cheaper? They said they are willing to give me $20 dollar discount per ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Istanbul
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't get the seats that I selected"

(United States)

Trip Verified | I've heard good things about Turkish Airlines before flying with them. However, they really disappointed. My first outbound flight was delayed by more than one hour. The reason was the crew in Newark didn't show up on time. I've pre-paid for the seat selection, but I didn't get the seats that I selected. Not only did I get stuck in the middle row, but also now I have to deal with their poor customer service to get the money back. My bag was lost and there wasn't a single airline representative in EWR to help with questions on what to do next. Again, really poor customer service that doesn't have answers to most basic questions.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Newark
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Every flight we took was delayed"

(United States)

Trip Verified | In addition from flying to San Francisco to Istanbul we used to Turkish airlines to fly between Turkey and Greece. Every flight we took was delayed. One of the worst delays was when we were leaving San Francisco. They filled up the plane and we sat there for two and a half hours because of a technical issue on the plane. The flights from San Francisco to Istanbul and back are 12 to 14 hours. There was less legroom and overall space on these flights then the short flights we took within turkey and Greece. The planes were old and uncomfortable. It took us 27 hours to get from Athens to San Francisco and I wouldn't want anyone to experience what we had to at Istanbul airport when trying to get rebooked. Imagine hundreds and hundreds of people all at once in a extraordinary long line with several Turkish airlines officials walking around unwilling to help and not knowing what to do. One funny part was when a Turkish airlines official once every 45 minutes would walk towards a large crowd with a thick pile of boarding passes in his hand and yell out a name of a city and then yell out last names.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to San Francisco
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will not be flying Turkish Airlines again ever"

(United States)

Trip Verified | Requested special meal and confirmed with the staff over the phone and during check-in but our meal was not served during our flight. Flight was delayed and missed connecting flight. Hotel was given but visa needed to be obtained and paid by the passengers. The visa process is cumbersome. It can only be applied online and paid with a credit card. There is no option to obtain visa at the airport and make cash payment. Their card acceptance system is poor. Turkish Airlines does not help in any way to facilitate the visa process even though the flight was missed because of delay on their part. The food at the free hotel was not edible and we had to order room service and pay out of pocket. Half of the people do not get to use the free hotel because they are not able to navigate the evisa process which is required to cross immigration and reach the hotel desk. They make you wait about 45 minutes after you put you name down for free hotel at their desk. The hotels are at least 45 minutes ride from the airport. So, even after you are able to navigate their cumbersome evisa process, it takes about 2 hours to get to your hotel room after you put your name down at the hotel desk for free hotel. Very poor airline with staff not able to communicate properly. Staff at the IST airport are hostile and do not want to help. Inflight food was horrible and not enough. Seats were broken and seatback pockets were ripped. Will not be flying Turkish Airlines again ever.
AircraftA330, Boeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKathmandu to Dallas Fort-Worth via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"price fluctuations are normal"

(Malta)

Trip Verified | I have a flexible return ticket to Malta from Kuala Lumpur for August. For personal reasons, I decided to fly earlier. As per Turkish Airlines, Flexible tickets can change by paying the price difference. So I tried to check the prices online on their website and change the date. However, the website threw an error and asked me to talk to customer support. I decided to go to the Turkish Airlines Sales Office in Kuala Lumpur. But the sales office was closed, and I was told they work from home. There was only an email to contact them (No Phone Number). I sent an email and waited for five days, and there was no reply. So I contacted customer support. The agent told me the price for one person is EUR800. Surprisingly, she then said there was an issue with the system, and she could not change the flight, and they asked me to go to the sales office. I told her the sales office was closed. But she insisted I have to go there to the sales office. I demanded to talk to a supervisor, and she didn't help and wanted to finish the call. After about 45 minutes, she told me to write feedback on the website, and she could redirect me to another customer support section. I wrote the feedback quickly and gave her the reference number. And she forwarded me to another agent. now the new agent asked all the previous questions again. The funny part was that she gave a different price: 4000EUR for one person. I told her the previous agent said it was 800EUR just 20 minutes ago. she said these price fluctuations are normal! In the end, they didn't change my tickets, although I had a Flexible Ticket. I will buy a ticket with another airline, and I will lose this ticket.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMalta to Kuala Lumpur via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I could not check-in online"

(United Kingdom)

Trip Verified | I had to call customer service as I could not check-in online in less than 24 hours before our flight due to their internal fly time changes. It took me hours to connect with them, and when the representative answered the phone, he did not understand my request. When I asked if I could speak to someone else, his answer was No, I had to disconnect and call again. It took over 30min on the phone with customer service to update our tickets so I could finally check-in. Moreover, you must pay for the seats if you want to sit next to your partner. The flight was a nightmare. The take-off was delayed for over 1.5h as the plane was waiting for some passengers. We have been sitting on the plane, not knowing when we took off as there was no update; the captain gave us very little information. We had only 1:50 min for our connection flight at Istanbul airport. On the screen, the message showed that 30min before landing, we should see the connection gate. 15 min before landing, it showed no information, We have asked a steward to show us how to use it, and she said I don’t know. We have asked if there is anyone that can help us as we will lose our connection fly as only 20 min left to our next flight. They said that, unfortunately, they could not help and maybe if you run fast, we will make it. That was the only advice. When the meal was served, they did not ask the passenger in front of me to put the seat upright, so eating in this position was uncomfortable. My food was very average.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Seychelles via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not able to accommodate my seating together"

(United States)

Trip Verified | Horrible Experience with Turkish Airlines! I had a roundtrip from Kansas City, USA to Kathmandu, Nepal from Turkish Airlines on June 15, 2022 and returning on July 6th 2022. I paid $2180 for that ticket. The route was from Kansas City to NY (JFK) to Istanbul to Kathmandu. The coming back route was the same except it was Newark, New Jersey instead NY. The total travel time was between 35 to 40 hours each way. During the check-in, the agent was not able to accommodate my seating together with my parents for our flight from Istanbul to Kathmandu. This was my 1st disappointment as the flight was 11 hours long. My mother and I sat together and my dad sat separately. I was constantly walking around during the flight to make sure my dad was doing okay as I was concerned about his health. I am a petite size lady with a small body frame. For my size, the seat was very small and uncomfortable for long flights (8 and 11 hour flights). The food served to me was horrible both ways. During my return flight, I had even bigger issue! As I was returning back alone from Kathmandu, Nepal to Kansas City, USA, I requested the travel agent that I would like to be seated in an aisle seat. To my surprise, I was asked to pay thousands of Nepalese rupees for an aisle seat. Keep in mind that I paid $2180 for this ticket. With the help from family I was assigned to an aisle seat at the check-in counter at Kathmandu. There is no snack served in between meals, even in 11 hours fight. I was walking around to find a flight attendant to get a bottle of water but not a single flight attendant was to be found.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Kathmandu via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"sad excuse for customer care"

(United States)

Trip Verified | The flight was good, problem was that it was delayed. It was a business class ticket and i missed my connection. There is no communication on the plane or in the airport as to what to do when this happens. After 20 min walk I got to the help desk which changed my ticket to 1 day later. They could not help me with the hotel- another office is in charge if that. After another 20 min walk I finally got to the hotel which asked me for my reservation. I could not understand what they wanted me to do - after all I was at their desk to make one. The lady at the desk send me to wait with other customers as she was busy. I explained to her that this is business class ticket, she just waived her had and told me to go sit and she would call me. This is a sad excuse for customer care.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Tashkent via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Turkish Airlines made our wedding a nightmare!"

(United States)

Not Verified | Turkish Airlines made our wedding a nightmare! I bought a ticket from the Turkish Airlines website. Although it was rescheduled and canceled a couple of times, I contacted them more than ten times to reschedule my ticket. (when I buy tickets from Turkish Airlines, I always have the same issue, they are so unorganized and we have to call several times to fix the issue). Never mind, forget about this. Finally, after talking with rude Turkish Airlines representatives, we fixed the date for the 7th of July, from Detroit to Tabriz. (It was three connective flights). On the 7th of July, we were so happy that everything was fine and finally we were leaving the country for our wedding. I and my husband went to the airport and noticed that the flight that Turkish Airlines gave us was fake and there isn't any flight with that number in the airport system! Everybody at the airport desperately looking for the flight and all the people at the counter and even the airport police were shocked when they checked our tickets. We arrived at 5.30pm at the airport, we called Turkish Airlines customer service from 6 pm to 2 am! You can't imagine what happens, we talked probably with 15 agents, and 4 of them hung up the call, others were yelling at us and were so rude that this is not our fault and we can't fix it. Let's make the story short, all of the representatives said that there isn't any flight on the 20th July from any city in America to Iran. Representatives said to pay $4000 each to give us business class for the next day or we refund your ticket! We spent $50,000 on our wedding, guests were invited and we planned everything, but all of our plans were ruined by their big mistake! I got an anxiety attack at the airport and the police gave me water and asked me to be calm and relax! I call my family in Iran to say to cancel the wedding and they were shocked too. My brother lives in Turkey and he urgently rushed to the Turkish Airlines office in Istanbul, he said you must use their established yelling system so that somebody helps you, otherwise, they don't help with talking and they don't even say sorry for their big mess. Although they said we don't have an available ticket by the 20th of July, my brother bought a ticket for the 11th of July (with the same yelling method that Turkish Airlines representatives taught us). This story should be such a shame to Turkish Airlines, and its rude, unprofessional agents. We sanction Turkish Airlines and even Tukey and we are going to continue to tell this to everybody, just to make them vigilant about which airline they travel with!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to Tabriz
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they refused to let us board"

(United States)

Not Verified | Our flight was delayed in Chicago for almost two hours after we had boarded the plane. We arrived in Istanbul, but knew that our connecting flight was still boarding. As we exited the plane, we showed airline personnel where our next flight was, and their advice was to run! Although I'm in good health and a little overweight, I am 70 years old - and running from Terminal B to Terminal D was a very long trek. Although the plane was still at the gate and the door from the gangway to the plane was still open they would not let us board. Our kids told airline personnel that we were standing at the gate - but there were no airline personnel at the gate - and they refused to let us board. I saw numerous large golf carts hauling customers - and I don't know why they didn't have transport available to the 8 of us that needed to catch the next flight. They had to know there were numerous people needing to catch the flight to Rome, They could not get us on a later flight that day, but we eventually took a flight to Bologna thinking we could get a train to Rome. They offered us a meal voucher - which turned out to be good only at Burger King, Popeys, Szabos and a different fast food past place. The vouchers were good for a very small meal. There are some nice restaurants in the Istanbul airport - you'd think they would give you a voucher for a decent place to eat worth enough to purchase a decent meal! Overall a pretty bad experience!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Rome via Istanbul
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They have rescheduled our flight 3 times"

(Greece)

Not Verified | I have a booking with Turkish for a trip from Athens to New York through Istanbul in November 2022. They have rescheduled our flight 3 times. I do not know what is happening but the replacing times do not fit us and we have to change our plans all the time. The other airlines are now much more expensive than before so we cannot decide if we should request a refund or not. We chose Turkish to Emirates as we thought we compared 2 great airlines, but I don't think Emirates would have made us feel that insecure.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Istanbul via New York
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spend the extra money to travel with a proper airline"

(United Arab Emirates)

Trip Verified | The worst customer service of any airline and airport I have ever flown with. The airline staff were shouting at customers, not listening to anyone’s comments, and were completely uncaring of their duties. I have flown with multiple airlines and this was by far the worst customer service I have ever received in an airline. The manager of Turkish Airlines Transfer Desk would ignore people and he had the audacity to shout at me and at other customers. The two men present at the gate for my flight from Istanbul to Dubai (TK758 on the 26 of June) were extremely rude, and they loudly told me and another customer to “Shush”. More so, they displayed an antagonistic and racist attitude towards the other person who was flying. My first and last time with Turkish Airlines. Spend the extra money to travel with a proper airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Dubai via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Would not recommend"

(United States)

Trip Verified | This trip was one from hell and Turkish Airlines has done nothing after the trip to try and make it right. Issues encountered, LAX - IST, 13 hour flight. Paid for WiFi which didn't work. Meal service was fish or pasta and they quickly ran out of pasta and didn't account for people not wanting/eating fish, so didn't get a meal. Turkish response: we are not responsible for the WiFi or the food onboard. IST - TLV, flight was full and my headrest was not on the seat and it was a metal holder bar where it should be. You can imagine this was very uncomfortable for my head. Turkish response: we'll give you a little miles but only for our miles program versus your United program. After a lot of back and forth I accepted but haven't gotten the miles as their apps and site are broken and it's impossible to open an account with them. Trip home, IST-LAX, luggage broken. Been a month since I submitted a claim and haven't heard anything. Have called multiple times to have this expedited, no response. The lack of care, compassion, or customer service is beyond me. Would not recommend.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Tel Aviv via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"assigned my preferred seat to someone else"

(Canada)

Trip Verified | I had chosen my seat in advance so I would have a comfortable seat and leg room for the duration of my long flight. When I got to the airport to check in, they had screwed up my seat preference and assigned a regular seat for my first flight from Toronto to Istanbul. I was extremely upset, everyone boarded and they had me waiting, no one had any idea how or why my seat preference was changed. They knew I had paid extra but they didn’t know why it was changed. They told me some how they had me listed as wheelchairs accessible person, which I am not and perfectly capable of doing anything on my own. They couldn’t solve my problem and ended up taking a regular seat. Then in Istanbul again they had assigned my preferred seat to someone else due to overbooking. I was extremely upset and disappointed. Again I ended up leaving with a regular seat. Not even once they apologized.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Tehran via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"No attention to detail"

(United States)

Trip Verified | No attention to detail from flight crew. Plane temp was rather warm. Flight crew almost completely absent during middle 8hrs of trip. Seat wouldn’t recline. 1 lavatory was inaccessible on 12 hour flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Los Angeles via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is awful"

(United Kingdom)

Trip Verified | London to Kuala Lumpur via Istanbul. Turkish Airlines are one of the worst companies out there in terms of customer service and customer satisfaction. Unless you fly business class or buy tickets from them. Do not expect any help whatsoever from them. When they change flight schedules or cancel your flight. They don't take any responsibility. They will throw you under the bus and leave you to deal with the hassles yourself. I used to think they are good but ever since the pandemic hit. They started slacking. Staff are rude on the phone, Lounges are terrible. Customer service is awful to say the least. I will never fly with them again.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"missed that flight with another airline"

(Vietnam)

Trip Verified | Worst experience ever. I flew with Turkish airlines from Berlin through Istanbul to Bangkok where I had another flight to Hanoi. My flight from Berlin and Istanbul were all delayed for an hour, but the flight from Bangkok to Hanoi did not change the schedule. So I missed that flight with another airline (from Bangkok to Hanoi), but Turkish Airlines did not take any responsibilities or arrange another flight from Bangkok to Hanoi for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Bangkok via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"food quality overall is good"

(United Kingdom)

Not Verified | Air crew service overall was fine just only an air stewardess a bit grumpy and judgmental, not happily help customer arrange cabin baggage. The diabetic meal option serves the same food which i don't mind, the food quality overall is good. The air ventilation is ok and the toilets are replenished with tissue papers. I think the economy class seats space are alright. The check in timings are quite on time, just long queue at Istanbul airport. Could have served mineral water more frequently for passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Kuala Lumpur via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"asking compensation under EC Regulation"

(Italy)

Trip Verified | Turkish Airlines has a good quality of aircraft and inflight services. Unfortunately the online customer service is terrible. On 30th April 2022 I've been denied to board on my fly because, according to Turkish Airlines database, I couldn't fly to Doha without the pre-registration to the Qatar Covid website. As I carefully checked before flying the Qatar government updated the Covid regulations in March 2022 with new regulations for EU citizens fully vaccinated, whose don't need pre-registration to enter the Country anymore and even Turkish Airlines website was reporting the same guideline for Qatar at the time I flew. I waited 3 hours at the airport that the Turkish office opened for the next fly and I explained the whole situation to the receptionist on shift who immediately understood the situation. As he was reading the same guidelines on the system, which didn’t match the Qatar government website, he immediately sent a message to the DOP in Doha to get confirmation about whether the “pre-registration” was compulsory for EU citizens. Unfortunately, for me, the answer didn’t arrive until the next day, so I decided to leave the airport at 7:30 pm waiting to be contacted and see if I could fly on next day. The following morning at 9am I received a call from the ticketing office confirming that I could board the plane to Doha without “Pre-registration” and that there was an available flight on the same day (1st of May). I was right and I could fly, after spending the whole previous day at the airport because the airline mistake. I've been trying to explain all this situation to the online customer service, asking compensation under EC Regulation 261/2004. It's now June and I'm still receiving silly replies from the customer service, showing me that they don't want to take any responsibility for the situation. When you consider to book a fly with this company, I recommend you to take in consideration that if something goes wrong you wouldn't receive any help or assistance from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilan Malpensa to Doha via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"attempting to make a change to my return flight"

(United States)

Trip Verified | A nightmare for customer support/service. I needed to change my flight, but this cannot be done via the app nor via the website. When I called the customer support number, they could not book the flights that I saw online nor at the prices I saw online. I am currently abroad and attempting to make a change to my return flight and, as this simple act can't be done via the app nor via the website, and the "customer support" centers apparently don't accept Skype calls (well, the answer, let you make a selection, then promptly hang up on you), it is nearly impossible to make a change to a ticket. The customer service for Turkish Airlines is the worst I have ever encountered - not just for airlines, but for any industry I have ever needed customer service. I will never fly with this airline again and I would never recommend anyone fly with this airline. Turkish Airlines: please create an app whereby the customer can actually manage their booking. Please link your systems such that, when one is so fortunate to speak with an actual customer support person, they have access to the fares and flights listed on your website. Please stop being an obstacle to your customers and start trying to make your customers' lives a little easier.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNew York to Jakarta via Istanbul
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"missing my connection to Zurich"

(United States)

Trip Verified | My flight from Cyprus to Istanbul was delayed, the pilot blamed European air traffic control, which resulted in me missing my connection to Zurich. Istanbul Airport is massive but is designed more for shopping and eating than flying. The amount of walking required is insane. After asking multiple people I finally found the Turkish Airlines help desk. They told me the next flight to Zurich was full so they booked me the following day. I also had to pay $30 to get a Turkish visa. Turkish Airlines then has you go to the hotel desk which required asking another 5 or 6 people for directions. Then you're sent to transportation which involved waiting 30+ minutes for a bus. They put us up in this older hotel on the outskirts of the city with nothing of interest to a tourist nearby. It was also not near any public transit options. My flight the next morning was at 8:05am and Turkish Airlines had the shuttle come pick us up at 4am. The driver was 35 minutes late picking us up. The experience was horrendous. I've flown Turkish several times in the past with no problems but would definitely avoid them now if it involves connecting in the new airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteErcan to Zurich via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"good experience overall"

(Canada)

Trip Verified | Kuala Lumpur to Toronto via Istanbul. Me and my 2 year old toddler flew YOW-YYZ-IST-KUL on May/9/2022 and returned on May/31/2022 via KUL-IST-YUL-YOW. It was our first time flying with TK and it was a good experience, overall. One thing to note, both their website and app was absolutely useless for online check-in. On both flights, they did not note down my request for a child's meal and both times we couldn't complete online check-in, which resulted in us waiting in long queues to receive our boarding passes at the airports at YOW and KUL. Both outbound and inbound flights from Canada and Turkey were relatively full, which was expected with borders opening up all around the world. Our flight from YYZ to IST was delayed twice at the 11th hour due to the incoming flight from IST coming in late and this was not communicated clearly by the ground the staff as passengers had queued up twice, before being told of the delays. Our flights out of IST and KUL were both on-time, with boarding completed quite swiftly. Once we boarded the plane, this is where I find TK excels, both the B773 and A359 had really comfortable seats, new IFE systems, pretty delicious food, and very friendly and attentive crew, as they made sure my toddler was as comfortable as she can be for the flights. We were well fed, the seats were super comfortable and a whole assortment of videos and games were available to keep us entertained during our flights. Not too many airlines hand out menus, provide stainless steel cutlery, or an amenity kit in Economy anymore, but these guys still do! I would also recommend TK to traveling families as they were very attentive and approachable to me and my toddler, with any of our requests. On one of the flights, one of the stewards even assisted with carrying out our luggage to the door, as he noticed I was occupied with my toddler and had multiple carry-on luggage on myself. Only slight comment, was their lavatory garbages needed to be emptied more frequently and they sometimes didn't have enough milk boxes or certain type of meals for the passengers. The TK ground staff is where I feel they need to improve the most, if they want to compete with the likes of QR or EK. Both at IST and KUL their staff was nowhere to be seen after security screening as they made no announcements for priority boarding for traveling families and disabled passengers and announcements were never made to inform passengers that the planes were ready for boarding either. The TK ground staff at KUL showed no urgency to manage the long queues of people who were unable to complete online check-in and also did not seem interested in processing these passengers as quickly as possible. Ground staff for our IST-YUL flight was so clueless and unhelpful that passengers started arguing at the gate with them, as they were not managing priority boarding to families and disabled passengers correctly, which should be a normal process for full service airlines. Overall, we would still fly with them again because of their terrific in-flight product, even with their online check-in issues and unprofessional ground staff.
AircraftBoeing 777-300 / A350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Toronto via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"horrible for economy class, let alone for business"

(Hungary)

Trip Verified | The most abysmal flight experience I have ever had, other airlines have better economy service than Turkish business class. 1) They could not check me in to the flight I booked with them as it was a codeshare. 2) At midnight in Singapore it turned out my flight is overbooked, I am stuck for 7 hrs and no Turkish representation here. 3) I called the call centre 4 times, transferred me, hang up on me, made me fill out forms, but I did not get any real support (eg, accommodation, food etc). So I could only get in the Singapore Airlines lounge which was excellent, but not for sleeping. 4) On the flights stewards and stewardesses opened the locked toilet while I was using it, twice. I could go on as these were just the highlights, this is horrible for economy class, let alone for business.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBudapest to Istanbul via Singapore, Sydney
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"was like a nightmare"

(United States)

Trip Verified | San Francisco to Tehran via Istanbul. I was a Turkish airline passenger round trip. When I went I was eligible 3 luggage and when I went back to my home town I called the agent where I bought the ticket I was told yes you can have 3 luggage and then I called Turkish airline they said yes you had 3 luggage before that is why you can have 3 again. When I wanted to check in Turkish airline charged me $240 for the 3rd one. It was very annoying because to my next seat who was a lady said I had 3 luggage it was really ridiculous. I complain and sent feedback but they didn't refund to me. I didn't have that much in the airport this experience was really so bad and was like a nightmare.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Tehran via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"a decent experience on board"

(Canada)

Trip Verified | Ankara to Istanbul on Turkish Airlines. Checked in at the business lounge entrance. I was helped by an agent who did not seem all that interested in her job and simply made a comment that my carry-on might be too heavy but offered no suggestions. Boarding was delayed due to late arrival of inbound aircraft. Once on board, it took another 45 minutes to depart bringing the the total delay to 70 minutes. Little to no explanation was provided by the crew. The hard product was a welcome change from the other business class configurations with seats offering more privacy and all with direct aisle access. Catering was efficient and exceptional for a short flight with a hot breakfast and multiple beverage options. FA’s were friendly and attentive. Flight landed late and it took forever to get to the gate and upon arrival we discovered we had to be bussed despite the aircraft being parked in front of an air bridge. Disembarking passengers were not offered much direction on which bus to get on. The bus ride took another 10 minutes and by this time the connecting passengers were scrambling for their flights. TK should be ashamed for forcing their customers to take a bus when the aircraft is sitting 10 feet away from an air bridge. Whilst the airport looks impressive, TK needs to get more efficient in the way they move their passengers. Overall a decent experience on board but an abysmal one on the ground.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAnkara to Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Quite simply, shambolic customer service"

(Kuwait)

Not Verified | Fly with Turkish Airlines at your own risk. If there are problems that arise at any point during your experience with Turkish Airlines, please note that their level of customer service is amongst the worst in the world. Why? Issues are dealt with very slowly, any refunds can take more than four weeks to arrive, telephone representatives do not take responsibility for cases and will misinform and misadvise (possibly through a lack of training), there is nowhere to complain to a human being, all issues must be raised using a feedback form on the Turkish Airlines website which puts the ball in their court and leaves the customer with zero control of a situation, if Turkish Airlines see a case as closed then they will email you to inform you and then request you to raise a new feedback form in order to respond, and I could go on. Quite simply, shambolic customer service, however it is possible that you won't require any, so roll the dice if you so wish.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuwait to Valencia
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"food looks like from a trash bin"

(Philippines)

Trip Verified | Istanbul to Manila. I took this airline for my trip to Europe. My trip from Istanbul to Manila was horrible. I'm in business class so I expect a little more. I fell asleep after take off and missed my meal and when I woke up I asked FA if I can have it and he said ok but its not gonna be hot and I said as long as its warm. The food he gave me was in a paper and it looks like it came from a trash bin. I also noticed from this long haul flight, after they serve meals NO FA in the cabin, you need to call them, nobody is checking on passengers or offering water or drinks. They are lazy. Before landing the FA asked me how's my flight and I said its not good and they said “must be the food - huh?” I complained and got a canned reply.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Manila
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoiding TK like the plague"

(United Kingdom)

Trip Verified | Antalya to Birmingham. I was on vacation in Antalya, Turkey with my family of 5 and my return journey would be with Turkish Airlines from Antalya to Birmingham, UK. I went to check in online just after the 24 hour window was opened. I entered all the relevant info and managed to check in all my party, myself, my wife, my younger son 13 who has Downs Syndrome and was marked for special assistance, my elder son 17 and his friend, also 17 years old. I received the relevant confirmation in an email stating clearly that my party of 5 were all checked in and were allocated seats A to E in row 23, flight TK4330. I went to print off the boarding passes and was only able to print off mine and my elder sons but on clicking the other members of my group a message was displayed stating that boarding passes were unavailable right now but they would be available to collect at the Turkish Airlines check in desk. I tried from my laptop, my ipad using the Turkish Airlines App and my son's friends android phone again using the app. Each time I was prompted with the same message stating that each of the 3 other boarding passes would be available at the check in counter. As an IT Systems professional, this did not trigger any alarm bells, no error message was displayed and the message was very concise and clear. I also had the email confirmation. The following day when I arrived at the check in counter I was told abruptly that only myself and my elder son could board the flight and the other 3 members of my party, my wife, my sons friend and my 13 year old would have to go to the sales desk to purchase new tickets for the flight the following day. As a seasoned traveller this was the most difficult situation I had ever encountered. I politely told the Turkish Airline staff at the desk that there was no chance of that happening. I explained to them very concisely what had happened and they still very unhelpful. I showed them the email confirmation and pointed out where it clearly stated that each passenger was check in and allocated a seat. They still weren't having any of it even though I pointed out that we had special assistance for my child who was now becoming very uncomfortable and visibly upset. I told them there was no way I was going to leave my wife, child and my sons friend and asked to speak to their supervisor. It was at this point they made a few phone calls and magically found 3 seats on the packed plane. On printing the boarding passes and handing them over the staff were visibly shamed and would not make any eye contact. We later learnt that Turkish Airlines had sold our missing 3 tickets to UK travellers (at a very handsome profit) who had missed their Gatwick flight. Does it get any more disgraceful than this. A modern day International Airline screwing over mothers with disabled children for a quick profit. An absolute disgraceful turn of events, I just hope this was a one off but having read similar stories I'll be avoiding Turkish Airlines like the plague.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Birmingham
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"ac would start when the engine starts"

(United States)

Not Verified | Dhaka to New York via Istanbul. The customer service was good. However, when flying out of Dhaka, the aircraft had an internal temperature of almost 35 Celsius. When passengers started to complain, one attendant said that the ac would start when the engine starts to run.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDhaka to New York via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Turkish Airlines is terrible for having done that"

(Canada)

Trip Verified | Turkish Airlines cancelled the leg IST to MBA on my YYZ to MBA flight via IST. They had not flown this route IST to MBA since Mar 2021 and yet in Mar 2022 they sold this flight and eventually cancelled it without providing a reroute. The only option was a refund. However, the flights were now $1.1K more expensive per person and we were four so the cost was $4.4K more expensive for us to fly to our destination and back. We ended up cancelling and taking a refund. This was devastating because we had saved for this trip and had booked so many local destinations and all the money for those local excursions was wasted but it was easier to lose already paid money than to pay an additional $4.4K for new tickets. Turkish Airlines is terrible for having done that and in fact we found out that they had been doing this since Christmas of 2021 i.e. selling tickets for the route IST to MBA and then cancelling it without consequence i.e. only a refund.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Mombasa via Istanbul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"personnel was perfect and very professional"

(United States)

Not Verified | I traveled with Turkish Airlines yesterday with my two sons one of which was 18 months, we were on seat 49d and I'm sorry for the mess we made but I just wanted to say the personnel was perfect and very professional. We will be looking to fly with them again, I would definitely recommend them.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Chicago
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"switching to other airlines"

(Germany)

Trip Verified | They seem to don't understand what it does mean: people with disability. It began with the call center. They offer me the wheelchair check-in for free. I have to sit on window because in case of evacuation nobody will be disturbed from me. I am switching to other airlines with sense for humanity.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Istambul
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"comfortable business class cabin"

(United States)

Trip Verified | Very roomy and comfortable business class cabin. Excellent food. All the amenities. Friendly service. One of the best business class experiences. Good movie selection.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIstanbul to Brussels
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Bad call centre service"

(Malaysia)

Trip Verified | Kuala Lumpur to Manchester via Istanbul. I had 8 cancellations due to covid. Bad call centre service. No one informed if the flight cancelled. Got different answer from call centre and nothing can be solved. I flew back with another airline. Now when I claimed my unused ticket, I made more than 20 calls and they still can’t solve it. Some said my ticket was expired some said my ticket was available. I don’t know why they want us to call them if they can’t train their call centre.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Manchester via Istanbul
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"fly TK again only because of the price"

(Netherlands)

Trip Verified | Was excited to finally flying with B787-9 basically because the seats are nice 1-2-1. Delayed about 35 minutes. Checkin was smooth at Denpasar. The flight from Bali was the worst I have ever been in, because of a small kid (sharing seat with parent) in the Business Class was crying out and loud during almost the whole flight. The cabin crew were nice, rather straight-forward kind of service, there was no sincerity. The food has always been one of the best in the sky, in terms of presentation and taste. Istanbul Airport is huge. I have flown TK several times now, couldn't help but noticed that their ground staff are always unfriendly. Never had a nice encounter with them. Felt like they are there just doing their jobs, get paid and live on. From this moment on, will fly TK again only because of the price.
AircraftB787-9 / A330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDenpasar to Amsterdam via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"very professional and friendly"

(United Kingdom)

Trip Verified | The Bangkok to Istanbul flight was good however the aircraft type and the cabin crew let down the overall experience. However a brand new aircraft from Istanbul to Manchester was very comfortable, but what made this flight outstanding was the cabin manager Tuba, and her staff who were very professional and friendly. Personally I would like to pass on my thanks to them.
AircraftA330 / A321 Neo
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Manchester via Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"found that her flight was changed"

(United States)

Trip Verified | We bought a round flight for my 84 year old mother in January. She would fly back on 1st of June at 00:05am. Quite by chance we found that her flight was changed to today on June 30th at 23:50. They did not inform us about the change. We lost her seat number we purchased, as well and we can't purchase another seat because it's less than 24 hrs before the flight. NY office does not respond due to high call volume. Istanbul office claims we should have made the change on line. They cannot see the record of that change, though. We still have the printed record in our hand. They say they could book for June 1st for additional charge.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Istanbul
Date FlownMay 2022
Value For Money 12345
no
1/10

"stressful and bad experience"

(United Kingdom)

Not Verified | I made a flight booking for a family of 7, costing more than £3400. A couple of days later they cancelled the return flight, sent me a message, asked me to login and change it. Online change was not possible, system did not allowed. I had to call their call center in Istanbul. Staff very poorly trained. One made some changes for me, but sent me wrong and incomplete emails, something was clearly wrong. Had to call again. Second adviser said the first adviser was wrong and you had to cancel the whole booking. They kept me on the phone for 40 mins. You had to stay on the phone. Cancellation was done, again not properly, only partial cancellation, they could not cancel the whole lot, don't ask why. I told them that their own prices now are about £600 more expensive, they don't care, they said if you want to book you have to pay (while my money is still stuck with them, remaining credit card balance not enough for a second booking ). While money was taken in 2 lots, it is coming back in more than 50 separate transactions, very confusing, some transactions are £3 others over £400. Very bad service. I had to go into their office in Manchester airport, wasting about one and half hours, also paying airport charges for car park, to try confirm and correct the cancellation. It took about 7 to 10 days for money to come back after that, still missing small amount. It was very stressful and bad experience, wasted a lot of time also a lot of money, the new booking is about £800 more expensive than the original which Turkish airline cancelled.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Dalaman
Date FlownMay 2022
Value For Money 12345
no
1/10

"not worth the hype"

(United Kingdom)

Not Verified | Istanbul Airport is a huge, unfriendly monstrosity. Check-in desks for the Athens flight were busy. The line for economy class was getting longer, business class check-in was empty yet the agent refused to accept anyone from the economy line. Checked in eventually by charmless staff. Very rude staff at passport control. Boarding was the usual pushing and shoving. A321 Neo not so clean inside. Met by disinterested crew upon boarding. Uneventful flight. Arrived early. Not recommended, not worth the hype.
AircraftA321 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Athens
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"business class product is exemplary"

(United States)

Trip Verified | First time flying business class on a long-haul flight and if you can afford it that's the way to go. The boarding process at ORD was a little chaotic as it appeared passengers ignored the pre-boarding request for business class only. Turkish Airlines business class product is exemplary. The seating is the old configuration of open side by side seats which don't offer much privacy if you're seated next to a stranger. The service was excellent with a personal chef taking dinner orders. This was followed by a beverage service (juices/lemonade) and warm mixed nuts prior to pushback. Hot towel service provided before dinner with a table cloth laid out on the tray. Dinner consisted of smoked salmon courgette, steak and arugula salad and fresh fruit. After dinner, an amenity kit was provided with a turndown service (individually packaged comforters) converting seats into a fully lie flat bed. I was able to turn to the side and sleep comfortably. The remote worked flawlessly. The TV screen is a large 17" display. The Denon headsets provided good noise cancellation and sound. Prior to landing in IST, breakfast service (fresh fruit plate w/cheese, yogurt/honey, assorted breads and french toast with strawberry compote). The cabin crew were exemplary with their attention and service. Very impressed with Turkish's Business Class product.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteChicago to İstanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes