Turkish Airlines

✅ Trip Verified | Got greeted with a new policy for hand luggage. 40€ fee to have to check in my hand baggage for overweight. New policy max 8 kg for both personal item and hand luggage. So they expect people to pack air?

✅ Trip Verified |   My experience with Turkish Airlines on my flight from Zurich to Istanbul and on to Zanzibar was extremely disappointing and frustrating. Firstly, I had to wait on the plane for three hours during the flight from Zurich to Istanbul due to two technical issues as well as passengers disembarking. These delays were annoying and caused considerable inconvenience. When I arrived in Istanbul, I was informed that my onward flight to Zanzibar was overbooked and I could only fly the next day. Turkish Airlines offered me a "5-star hotel" to stay overnight, but this was almost 50 minutes away from the airport, which caused additional inconvenience. Despite the assurance of a refund of 600 euros, which Turkish Airlines had promised after numerous feedback messages, I have still not received this amount after 12 feedback messages. When I asked again three months later and tried to collect the money in person, I was referred from Istanbul to Zurich and then back to Istanbul. In Zurich, I was finally told that a cash payment was not possible. Despite further attempts to resolve the issue via the feedback form, I received a reply yesterday claiming that the money had already been paid out, which is not the case. When I then contacted customer service in Switzerland, I was transferred to customer service for feedback, where I spoke to an extremely unfriendly, incomprehensible and aggressive person. This experience was incredibly unpleasant, I have never had such an unfriendly person on the phone before. Overall, the customer service and service provided by Turkish Airlines is unacceptable. The unresolved issues, lack of communication and unfriendly staff make this airline a disappointing choice for travelers.

✅ Trip Verified | Paid for premium economy but they made an error and switch my seats to the back and were rude about it. Do not fly on this embarrassment of an airline.

✅ Trip Verified | Three weeks before my scheduled flight, I contacted Turkish Airlines' customer service to confirm my ticket reservation. Despite providing my reservation code, the two different representatives informed me twice, that my ticket did not exist and had been cancelled and I had to buy a new one. This forced me to purchase a new ticket, which cost double the price of my original booking. I later discovered through Turkish Airlines' own online system that my initial ticket was still valid, leading to a situation where I had two active tickets for the same flight. Realizing this, I cancelled the newly bought ticket within two hours of purchase. Unbelievably, I was charged a 200 CHF cancellation fee for a ticket I had bought solely due to misinformation provided by their team. My attempts to get refunded for this charge have been fruitless. Despite multiple communications and a formal complaint, all I've received are responses that range from irrelevant to denying any record of my calls—contrary to their claim that all calls are recorded. This experience has left me deeply disappointed and questioning the integrity of Turkish Airlines' customer service. The lack of accountability and transparency in handling what was clearly an error on their part is unacceptable.

Not Verified | I paid for a round trip and set my return flight as an open ticket, I am calling Turkish Airlines every day to setup my flight and they are telling me daily that they can not setup my ticket because the airport code changed and they need to fix the issue. I have done everything they asked me to do (wrote feedback, emails) etc. and nothing works, I've been waiting, calling them for 3 weeks and for 10 days waiting to fix the airport code which is 3 letters and they keep saying it is in progress and will call me back in 2-3 hours and they never call me back. They refuse to provide any details about what is being done to solve the issue, what has been done until now, a phone number of a supervisor, nothing. I am getting the feeling that they don't want to fly by back home with the ticket that I already paid them for and they want me to buy a new ticket. On top of that they are asking me to pay almost the full amount of a new ticket to setup the date for departure for my open ticket that I paid already (I paid for the round trip). The Feedback department just hang up on me, refused to provide any details and said, that I need to wait because the feedback is in progress (has been in progress for 10 days and no updates). Refused to provide supervisor information, phone number, name or to connect me with him to solve the issue.

✅ Trip Verified | Worst flight I've ever had. The departure was delayed making our connection from Istanbul to Belgrade extremely tight. We had to run from terminal C to F, which is a long way. We tried getting a ride on one of the golf cart-like shuttles, but were told no. The outdated entertainment system included a networking port (RJ45) and headphone connections on the arm rest, which I haven't seen in 30 years. The stewardess was mildly rude and nowhere to be found outside of meal service. The food was minimum quality.

✅ Trip Verified | Overall decent airline, entertainment was fine. Food was not good, and the check in process is a joke because they charge for seat selection (even at online check in time). Our 4 year was seated separately to us, eventually it was resolved. The free WIFI didn't work.

✅ Trip Verified | This is my first booking a Turkish Airlines flight and probably my last. If you are English speaking and there is no in country Turkish Airlines service centre, don’t bother calling the centre in Istanbul. It is in Turkish after you choose English. Try calling the US line. Second, biggest mistake was to cancel flight and chose the option to refund money into the Turkish Airlines wallet. Tried to rebook my flight but there was no pay option to use Turkish Airlines wallet. Last, wrote in to request for assistance to either rebook or refund my money. Turkish Airlines replied that it would refund my money. Months later, they changed position that money in wallet can’t be refunded. Tried again to use book another Turkish flight but still unable to pay using the Turkish Airlines wallet. Wrote in to appeal several times to refund, but Turkish Airlines replied money cannot be refunded and offer no assistance on how I can use the money to pay for new tickets.

✅ Trip Verified |   Turkish Airlines crew is not helpful at all. I had a flight from Barcelona to Singapore and I requested a paid upgrade to business from Istanbul to Singapore but they didn’t accept. There was empty seats in business but they denied. In Barcelona, the ground team told me that i will be upgraded in Istanbul. This is really annoying. Also my flight from Barcelona delayed 2 hours and I barely catched my flight. Nobody helped me in Istanbul.. Never again.

✅ Trip Verified |   We booked return-trip tickets in December 2023 for flights between Abu Dhabi, UAE and Miami, USA. The customer service team from Turkish Airlines did not do anything to compensate for a 6 hour delay. The flight was supposed to depart Istanbul at 1:45am and arrive in Miami at 7:45am whereas instead we departed Istanbul at 7:55am and arrived in Miami at 2:47pm. It is currently April 6th, 2024 and it has been 4 months since no compensation has arrived.

✅ Trip Verified |   Very disappointed by cabin and land crew. although there was a meal choice, the rude staff imposed on me and directly served me what she decided, not even asking! I had to protest to get her to tell me the other choice which I took in the end. I complained later to the head and she came to fakely apologise. They said she was new, however she gave others the choice .. also the check in staff rude and aggressive. I used to enjoy the food on this airline, but I dread it now. It was rich big, flavourful, now it is dry, bad quality,. Portions cut down stingingly. Also the films are very old and limited. I travelled 4 times these last 3months and there were 2 or 3 new films added in the new releases.

✅ Trip Verified | Arrived at Heathrow T2 Turkish Airlines Business Class check-in exactly three hours before flight departure. Booked Economy but being Star Gold gives this privilege. Huge queue at the three Business Class desks, stretching out into the passageway behind. I counted - 45 people in the queue. Thought it odd as I knew the aircraft would be a narrow-body Airbus with only 20 Business Class seats. At 15:20 one agent appeared and opened one desk. Finally at 15:30 two more agents came and opened two more desks. A fourth then came but by then the first one had left! It took me 30 minutes queueing time to check-in. Finally a charming lady efficiently checked me in. I commented on how many people queueing and asked if all "Star Gold". She said that a lot of Economy Class passengers come there too. I accept that many may not understand English, but it is hard on the elderly. If I was 20 years younger and still in my 60s it would be less of a struggle. Came time for boarding. Orderly queues - passengers seemed to know the difference between Business and Economy by then. Settled into my seat. Then along came a lady whose boarding pass showed my seat number. I learnt that I had been up-graded. (Thanks TK! An occasional perk of being Star Gold.) So moved forward into Row 1. After that the usual comfortable seat; smiling crew; lovely meal and great relaxation. Before take-off from London I received a message telling me my luggage belt number in Istanbul. though it changed before I reached there, again having sent me an update message. And thankfully the belt not at the far end of that beautiful but enormous terminal. Another great flight.

✅ Trip Verified | Flew Business class Tokyo Haneda to Madrid via Istanbul. Overall, good experience, good check in, option to upgrade to business class using money or Turkish airlines miles. Cabin crew, friendly, younger, well trained. Loved the free internet in business class. Feel the way they serve food can feel slowish as they prepare it with cooks (or cabin crew dressed as cooks) Had a so so experience in Istanbul airport, wherein I had just a 70 minutes connecting flight to Madrid and my suitcase did not come with me, despite both legs being Turkish Airlines.

✅ Trip Verified | Worst experience ever. Never flying with Turkish airline again. On Aug 29 booked for flight from Nairobi to Houston on Dec 1. I paid for seats for two passengers. On Nov 28 received email that seats had been changed no explanation. We were given separate seats different aisle. Luckily I was able to change the seats because rude customer service only directed me to the feedback form. On January 24 lost all my access for the web browser and could only view on the mobile app. On March 8th I paid for 4 seats and got confirmation. 36E, 36D, 22C, 22B. On March 16th seat 36E was missing. Called Customer service and was told to repurchase seat 36E. Still trying to get a refund for the second payment.

✅ Trip Verified | We are couple with 1.5 years old baby girl. We were flying from Lisbon to Lahore . But we have a transit via Istanbul for 1 hour 45 minutes. After reached at Istanbul airport my little baby was sleep on my lap and we was a little bit late for my transit plane. It was gone. After that we buy a new ticket amount €1200 with extra pay and wait more 24 hours for the next flight to Lahore with 1.5 years old baby. I saw 40-45 people were come with same problem flight delayed. And at Istanbul airport the food was too much expensive as compared to Europe. Everyone looting at Istanbul airport.

✅ Trip Verified | I was flying from London to Tashkent. But I have a transit via Istanbul for 1 hour 15 minutes. My plane was delayed by Turkish airlines for 30 minutes and I was a little bit late for my transit plane. It was gone. After that I changed my flight ticket and I have to wait for 5 hours then. I do not understand why they did not manage delayed flight. Services are disappointing. I do not recommend Turkish airlines it was my first try and last one.

✅ Trip Verified |   My husband and I are deeply grateful for the exceptional assistance we received from Jennifer at the check-in desk. Her kindness and professionalism went above and beyond our expectations. Despite my husband's disability, Jennifer's caring demeanor and willingness to help made our experience truly memorable. Keep shining, Jennifer, and continue spreading kindness wherever you go!

Not Verified | I flew them last December and experienced fabulous ground service. The guy who was helping us explained the food court etc. to us very kindly. Inflight service was wonderful, food/beverages, entertainment system was ok, wifi was not good. Value for money was good, Crew was friendly.

✅ Trip Verified | Turkish cancelled our flight from Istanbul to Tiblisi and put us on one 7 hours later. Dreadful experience: - Rude customer services staff (no apology) - No explanation for cancellation - Shipped us to a hotel for all of a 1.5 hour stay (took nearly an hour each way to get to hotel in the middle of the night) - we had an option to stay at airport and wait but wanted to freshen up -Food vouchers were for fast food with only limited items to choose from - dreadful quality - Flight food was below average to inedible - I declined two meals - Limited alcohol - beer or wine - When we complained via email they basically just said they met their obligations, no apology. I would recommend using a different airline. And if you want to take extra baggage they do by kg and the cost is extortionate.

Not Verified | This is the fourth time I have used TK on this route. After reading the reviews on here I must be flying with a different Turkish Airlines. Ground staff at EDI polite and helpful. However where TK really excel is onboard. The crew are fantastic, service delivered with a smile and they engage with passengers ensuring everyone comfortable.

Not Verified | I recently had a disappointing experience with Turkish Airlines that left me frustrated and dissatisfied. My journey with Turkish Airlines involved a codeshare flight operated by JetBlue Airways, and unfortunately, it was marred by numerous issues and a lack of accountability from Turkish Airlines' customer service. Despite purchasing my ticket through Turkish Airlines, I encountered difficulties when seeking a refund for a disrupted flight. When contacting Turkish Airlines, I was directed to JetBlue Airways, with Turkish Airlines absolving themselves of responsibility due to the flight being a codeshare. However, upon reaching out to JetBlue Airways directly, I was informed that Turkish Airlines was responsible for processing the refund as the issuing carrier. This back-and-forth between Turkish Airlines and JetBlue Airways has been incredibly frustrating and has highlighted a lack of communication and accountability within Turkish Airlines' customer service department. The conflicting information provided by Turkish Airlines has only added to the confusion and inconvenience of the situation. Furthermore, the lack of assistance and clarity from Turkish Airlines' customer service representatives has been disappointing. Despite providing all necessary information and documentation, I have yet to receive a satisfactory resolution to my refund request. The lack of accountability and poor customer service have left me disillusioned, and I will be exploring alternative options for future travel.

✅ Trip Verified | Turkish Airlines contacted me 45 days before my flight, saying that the flight from Singapore to Istanbul was delayed, and reducing my connecting time to 40 minutes. I have connected in airports with that amount of time before but was worried it will be tight, therefore I contacted customer service numerous times over a one month period, asking if I can get a different flight or receive a refund to rebook a different ticket. The replies were slow and copied from a template, and the alternative flights they suggested would have added 24 hours or more to my total travel time, which would have made it impossible for my schedule. The refund they offered was 1/3 of the ticket price I paid, which I thought must have been a joke. Since the airline allowed me to accept my flight changes with a 40 minute connecting time, I stuck to that and hoped that no delays would occur. The first flight was delayed, which caused the second flight to leave by the time I reached Istanbul. I had to run around the huge airport and figure things out myself with no one to guide me on the next steps. I got rebooked on the next available flight which was 12 hours later, and I had to stay overnight in Istanbul. At no time was I told what my passenger rights are or given any assistance with regard to food and drink. Since my delay was so long, I qualify to receive 600 Euros equivalent of compensation. However the airline keeps denying any responsibility when I submit feedback about my experience. The whole debacle cost me a 12 hour delay and miss the first day of work at my new job. Through the whole process, which is approaching a month soon, Turkish Airlines customer service was unsympathetic and replied very slowly, using fixed templates that would have taken seconds to copy and paste. Personally I think the cabin crew on both my flights did a great job, but with the kind of uncertainties that are bound to happen during air travel, this airline is abysmal at handling passenger needs and customer service. I will certainly not fly with them again, especially if a connecting flight is required.

✅ Trip Verified | Do not waste money on a Business Class flight. The business class experience is a bit of a joke: don't waste money on Business and just fly economy where you will probably get three seats to yourself and decent food/drink. In Business, he menu has been changed and has been reduced to an omelette or Indian vegetables. Whilst allowances could be made for THY return flights to IST from KTM, it is inexcusable for such a poor food offer to Business Class passengers. The pre-arrival offer (food) was samosas. On arrival at KTM, business class passengers did not get express treatment to the arrival lounge (unlike all previous flights) and I spent nearly two hours before exiting the airport. The IST-KTM route offer has deteriorated to such an extent that I - despite 10+ trips on this route in business - would not recommend using THY.

✅ Trip Verified | The plane was antiquated, my footrest box under the TV was so contorted, my seat would not recline into a lie-flat without me getting up and trying to manipulate it whilst using the control panel. I tried to engage the cabin crew but they seemed indifferent and just shrugged their shoulders. The power supplies are completely useless as they are in a confined / dark spot which you need your phone torch to be able to see - do not bring an oversized electric plug (the ones you get with most laptops nowadays) as it will simply not fit. I ended up using two travel adaptors to extend the the power plug which I then wedged with my mobile phone. The 'sky-chef' is a complete gimmick. They simply arrange food on a plate and are totally inflexible. I asked if I could have my meal a little later than scheduled but was met with a stern 'no'. I have photos of the defective footrests and the power supply.

Not Verified |   Our flight to Istanbul from Podgorica was delayed due to weather conditions and we missed our connection to San Francisco. The airline claimed they would provide a hotel, transfer and food at their expense and sent us to a 3rd party service desk for formalities. There were a few desks and it was very confusing. They provided no food vouchers, put us into a car and sent to a hotel. Turned out we needed to pay for transfer - about $180 for round trip. The hotel was provided for free. For the food we needed to order and pay cash at reception and it was later delivered to our room. It was a terrible food. We didn’t manage to get a receipt for that while they promised to give it to us a few times. After arriving to SFO I had 2 calls with their customer support. They always direct you to file a "feedback" at the website and can’t do anything even put through with their supervisor. In process of conversation with Sereda she was just quietly disappearing for minutes with no explanation nor excuses. An attempt to use a Facebook chat started promising until the other side suddenly stopped responding. Now to feedback forms. I filed 4. Attaching my single well-pictured receipt that everything there - my name, purpose of the expense, place, date, amount and signatures. I think I was communicating with AI generating slightly different but generally similar responses. Have a look: Feb-26: "We are sorry that events outside our control disrupted your journey. We have found out that the adverse weather conditions caused 33 minutes of delay on TK1086 Podgorica/Istanbul flight on the date of 13th of February, 2024, due to which you missed your onward flight specified in your ticket and completed your travel on TK289 Istanbul/ San Francisco flight. ... As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents, name and the total amount of the expense visible on the receipt. Thank you for your understanding and wish to host you better in your future flights." Follow up on Feb-26 : "We kindly inform you that as it will breach the security and documentation protocols, our accounting department is unable to process compensation for the expenses without the original invoices or receipts. For evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents and the total amount of the expense visible on the receipt. Also in order to evaluate your reimbursemnet request of your visa expenses, you can share your e-visa doucmnet or image of your visa. Thanks for understanding." Feb-29: "As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents,name and the total amount of the expense visible on the receipt. Additionally, referring to your message we would like to state that, our compensation and reimbursement transactions are being held within the accordance of the Civil Aviation Passenger Rights Regulations. " Mar-1: "We are not able to evaluate the process without the invoices which are official. We kindly request you to send us the invoices which includes your name, date and the amount and also it must be official.

✅ Trip Verified | My journey began in San Diego with a limo bus to LAX. Nearly everybody in the limo seemed to be travelling on Turkish and to beyond Istanbul. The driver said all their services are full of passengers for THY. If you are listening Turkish Airlines, think about a few flights to San Diego with its upcoming new terminal! Check-in was open very early, and painless, by a very polite agent. Boarding was chaotic. The first boarding announcement began half way through another announcement about another flight being made throughout the terminal. The agent spoke with her back to the boarding gates and said which passenger groups to wait on the left and which on the right. But it transpired she meant on our left and right even though she indicated her left and right. Consequently the lines were totally full of the wrong passengers. Eventually we found the right lines and entered through the boarding gates which also took our photos in the process. Apart from the boarding mix-up, I would say the process in LAX was very good. After boarding the Captain announced 20 minutes delay in start-up due to some luggage compartment problems. My seat was near the back and I could hear loud noises of containers rumbling around. But she was exactly right and after 20 minutes we started up and took off. Amenity packs and Menus were distributed, followed by the first meal. The crew on this flight were very relaxed and courteous as they served us. On my way out from Istanbul I had been in Business Class but the crew there all seemed in a rush, even though the flight was over twelve hours. Everybody settled down to sleep as the sun could be seen coming up and then setting again through a few open window shades. A self-service snack and drinks were available in the galleys during the night. Near the end of the flight another hot meal with choice of entrée was served. We landed on time and endured the inevitable long ground time at Istanbul Airport before we reached our gate. Long long walks to İmmigration, and another long walk to the most distant luggage carousel, even though there were many empty ones near the centre of Arrivals. But. Our luggage was already going round; Istanbul Airport luggage is always so fast. Overall an excellent flight.

Not Verified | Flight delayed with no information. Ground staff rude and nonchalant. Even laughing when asked why no information. Please read previous reviews. Would rather pay extra for an alternative option. I would not recommend this airline.

✅ Trip Verified | Horrible experience. First they messed-up our seats, and me and my wife were separated during the self check in at the Istanbul airport. It took a lot of back and forth with the ground staff to get them to switch our seats so that we can sit together. The staff was of no help, and kept trying to persuade me that seat reservations don't matter even though I paid for them. They did try to offer me to pay for an upgrade to business class. The plane was really old, seats were far too small.

Not Verified | Horrible check on experience. Tried to check in 10 mins after check in opened, but the website and app showed no seats available. Contacted the helpline and they could not support.

✅ Trip Verified | We landed in Istanbul at the 6:50 time but only left the aircraft at 7:15. We had a few mins to make it from gate A4 to F8 and our security checkpoint was only manned by 1 team with a second added for the last few minutes and once we cleared this 7:50 I ran to the gate making it there at 8:00. Being informed the gate had closed I was directed to customer service. I was met by 2 rude female attendees who could care less why we were delayed and their response was simply that the hour from landing to take off was sufficient to make the flight and I would need to buy a new ticket. We requested a manager and no manager, with the only direction to go to the main desk. When we got here the person attending us once more was unfriendly, we shifted computers 3 times to be told go to ticket desk so I asked what is they will do there that you cannot and I was told to buy a new ticket and that he was done assisting us and called the next person in line. Ground staff are extremely rude and I will never fly this airline even though they are part of Star Alliance to which I am a gold member currently. If this is the welcome you give guests I hope someone will read this and think twice about coming to Turkey as the experience I've had here is awful.

Not Verified | Turkish Airlines ripped me off with charges and fees. They are not transparent and profiteer at the expense of their customers. Trying to deal with their complaints department is entirely unsatisfactory. Choose another airline

✅ Trip Verified | We bought connecting flights tickets through Turkish Airlines website. In Istanbul the flight was delayed more than 4 hours, we lost our next flight and transfer. Drinks, Food, Compensation? No, not in Turkey. Turkish Airlines customer service said that as we had not bought connecting flights they can't do nothing with this case.

Not Verified | Fabulous airline. Polite staff, food catering amazing, wide comfortable seats with enough leg space. Airport clean with many perks. Staff and airport authorities respectful and caring.

✅ Trip Verified | The airline cancelled a leg of my flight and changed another segment. When I used the link to change the flight that was cancelled (which they indicated was free) the airline charged me for a new ticket and denied a refund. When I went to cancel because of the second change the system confirmed a $5355 return, but they only refunded $2800. it has been over a week of calling and following up and they keep telling me that I have to create a new feedback with no response to date. Their customer service has been utmost unhelpful and rude.

Not Verified | The worst travel experience ever - supposed to take 17 hours and took 47 with a side trip via Dubai. The Ground Staff seemed to be trained in a Penal Colony and the trip started with a 233 minute sit on the Tarmac at BHX with no communication from the Flight Deck. Never again

✅ Trip Verified | An airline that no longer offers the services we were used to. At departure, due to the delays that are already common with them, I hardly got the connection. But the luggage did not reach the destination. We had to make a 700 km round trip the next day to retrieve them. On the return they were late and 4 of the 6 bags arrived destroyed and at the complaints office I found out that this is something common with this company. The compensation process for the 4 bags is not completed after a month, the company trying all kinds of situations in order not to compensate. I am asking for invoices from luggage, invoice or paper from a luggage repair company that cannot be repaired. I do not recommend this company.

Not Verified | Travelled on 10th September Toronto to Istanbul and then Istanbul to Tirana. I travelled with my daughter and my husband, at Toronto airport we were told that there was going to be a delay from Toronto to Istanbul we were told in Istanbul we would get a flight to Tirana. Assuming that I would be like that, the flight got delayed for over 3 hours and we were in Toronto airport for over 3 hours with our 3 year old daughter. When we arrived in Istanbul there was no flight that night to Tirana we had to stay that night in Istanbul and travel the next day. We were told that hotel and food was going to be paid for us but no such thing was provided. Each staff would say something different and no one would help us. We went to the hotel by ourselves and paid for it ourself the stress that they caused us was unforgivable. We complained and nothing has happened. This was the worst flight I've ever experienced in my entire life. I will never recommend this airline to anyone. And I will never travel with them again.

✅ Trip Verified | Great airline, the service is good, the airport staff are very helpful. I’ve been traveling for the past 3 years with Turkish airline and they never disappoint me. Thank you Turkish airline for the great experience.

✅ Trip Verified | After we checked in and dropped the luggage, after the passport control, we went to the gate where we waited around 90 minutes until a message appeared on the monitors. Canceled flight. Confusion, long faces. After 15 minutes, a young lady shows up and says to go back to take our luggage, to cancel the exit visa and to meet in front of the check in desk. After 4 hours, we were taken to a hotel to rest. Next day we asked the receptionist when we will leave. He didn't know. We tried to contact the TA offices. Nobody answered. We emailed the offices in Buenos Aires and Turkey. No reply. We were left without any news for 3 days until we received an email saying that we should be ready in 3 hours to take the shuttle bus to the airport. Other people were looking at us asking if we know when they could go because they didn't have any indication from the airline company. We were ready at the right time. No shuttle bus. After numerous calls from us and hotel reception a shuttle bus arrived after 90 minutes the scheduled time of arrival. It was a nightmare! We couldn't go out the hotel because we waited a sign from the airline company and the data download cost is prohibitive, so we stayed mainly in the hotel lobby where we had wi-fi. Avoid at any cost this company. The stress was huge.

✅ Trip Verified | Turkish Airline crews are skilled. The meals are tasting and the luggage is on time. But there is a very interesting detail on my flights to and from Venezuela, that the necessary water is not easily delivered to the guest. When I had been ordering wine and water, I only got wine, when juice with water: the same procedure. Wondering about the Turkish guests in the flight, all with separate cans of beer or juice, outside the normal serving, I discovered that they had been getting that in the rear of the plane. As well water could be obtained easily there. But no official announcement has been given us.

✅ Trip Verified | Horror story - three faulty flights out of four! First flight out of Miami was late by 4 hours. Next flight out of IST to Varna - a 40 min flight - canceled and moved to the next day, all at last minute. Staff at MIA said they'll put me in a hotel, which didn't happen. Airport employees were incredibly rude and condescending - eyerolls, and just directed to go to the opposite end of the huge airport - for any question asked, or just said "I don't know anything". What their site says and what their staff says and what their phone agents say - all different. The second flight that was canceled and moved to the next day - also had a technical problem - after already accelerating on the runway, it started breaking sharply, and the pilot announced that they have to fix something which resulted in an hour sitting on the plane being surrounded by service vehicles. No response to the filed complaint. Flight from IST to Miami - a 12.5 hr flight, was turned back after an hour+ in the air because "lavatory system not working", and then was circling around for a long time after flying back to Istanbul. People were still using the non-functioning lavatories during this time. Airline is still not responding to complaints at all even though they have all these beautiful words on their site about "making guests and the related service a priority" and responding within 7 days.

Not Verified | I bought and paid for a Bassinet seat for me and my son. I called the pretty poor CS team to confirm prior to flying, and they assured me there would be a Bassinet seat. When I got on the flight, there was no Bassinet seat. I paid 139 euros extra for that seat. When I contacted the complaints team for a refund for them not providing me what I paid for they offered me 46 euros to compensate me. I sent over 25 complaint messages and got treated shockingly with them refusing to answer basic questions, like how did they calculate that measly refund. Very poor experience.

✅ Trip Verified | I was denied boarding despite having been issued boarding pass and an allocated seat. I had completed an online check-in the previous day, then checked-in at the airport check in counter with my hold luggage three hours prior to my flight departure, followed by entering the departure gate in plenty of time, although no boarding time had been indicated on my boarding ticket. Minutes before I got through to the gate, there was an announcement for the standby individuals’ that TK are selling seats for 400 euros. Despite the staff member checking my boarding pass, detailing that I am safe as I have an allocated seat, another staff member approached the desk, closed the barrier in front of us and the gate door behind us, and said that boarding is denied which included 11 passengers in total. We then witnessed the remaining passengers board the flight, including the individuals on standby, and us being held behind this barrier and experiencing eight hours of a very stressful situation at Istanbul Airport with a lack of customer care and welfare. Essentially being left stranded at the airport. The customer service desk staff denied us compensation on the basis that although the flight had been overbooked, all 11 passengers had been late (not true), but to solve this issue, we need to rebook and pay ourselves for another flight, then will they will assist. Despite having been given a leaflet for ‘Turkish Airlines Passengers Rights’ which details Turkish Airlines compensation for denied boarding/ overbooking (after about 6 hours of discussions), TK had continued ignoring our requests. There was no willingness to try to help, nor provide welfare, no food, accommodation, or lounge access. Despite spending eight hours in customer service, the issue was partially resolved for me and another passenger after TK had us booked onto the next flight to Edinburgh the following morning. However, other passengers had booked themselves onto other flights paying with their own money. The attitude and service was atrocious and unacceptable.

Not Verified | The initial flight left approx 3 hours late with no communication from the Aircrew as we all sat on the Tarmac, with the result that I missed the Connection in Istanbul. No assistance offered, and a very unpleasant night spent in the Worlds unfriendliest Airport. Finally offered a flight to my destination via Dubai on Emirates. So a journey of 18 hours took 47 hours, during which I was treated like a Dog. Would never travel on TA even if it was free.

✅ Trip Verified | Awful experience. Luggage delayed both ways. On the way there I had to wait for 8 days. The airline refused to compensate the purchase of cosmetics and toiletries.

✅ Trip Verified |  I had 1 set of ski equipment. Customer support confirmed by phone before I bought the ticket that I can take 1 set of ski equipment for free. When I checked-in my gear at Istanbul airport, the representatives demanded to pay an additional 61 euros for my equipment. Additional information about this appeared on the website, which was not there when I bought the ticket. However, later I was able to find a message that some types of equipment, including ski equipment, can be brought for free. Turkish Airlines is an ordinary low-cost airline.

✅ Trip Verified |  My Luggage was delayed 2 times! I flew from Dallas to Douala and in Douala I had to wait 4 days to get my luggages. Now I am back in the US and it’s been 6 days that I am waiting for my luggages and I don’t have any updates. It is really annoying. I don’t recommend this airline.

Not Verified | The incoming flight was late over an hour, they hoarded everyone 1:30 minutes late and the loading ramp was detached from the plane, as if it is ready to leave the gate. After about 15 minutes the pilot said it will take additional 20 minutes to load up luggage. After 20 minutes the pilot said will take another 30 minutes. Then after another 30 minutes, the pilot said it will take another 30 minutes and at this time they reconnected the loading ramp and started to board additional passengers (almost 3 hours after the scheduled departure). Right now it is 3 hours late and the plane is still at the gate.

✅ Trip Verified | The flight got delayed 6 hours due to airplane technical issues. I had to stay 6 hours near the gate, I wasn't able to leave the airport because they didn't say when they are going to onboard passengers. My daughter tried to reschedule it but they were very rude and they have only one answer, we can't help. The flight from Cairo to SFO on 1st September 2023 also got delayed and I missed my connection flight to SFO which caused me to overnight at Istanbul airport. I went to the customer service desk to ask them to provide me a hotel reservation and the agent asked me if I have USA passport or not. Once they realized I'm not a US citizen they said we cannot help you.

✅ Trip Verified | On my flight in December had a 7 hour delay and nothing shared not even internet connection so we could advise or tell our family. Then yesterday flying from JHB via Istanbul to Milan no luggage arrived, I mean seriously we live in the 21st century - how can luggage not arrive and then you find it difficult to track. The only way this airline will learn is if you boycott it which I strongly recommend.

✅ Trip Verified | Terribly unpleasant experience, would seriously recommend to avoid this airline at all costs. They reschedule flights continuously, the last one was 13 hours later than scheduled and then they decide to offer less as a refund because their system likes to steal money from good paying customers. They have a rediculous customer service team that cannot process refunds and will make you wait 7 working days for a 'feedback' response and then another 7 working days for the refund itself which is ludicrous in this day and age for electronic payments. It screams of an airline in trouble finding ways to dupe people out of their money and holding onto it before it goes bust, please avoid and save yourself the stress.

✅ Trip Verified | Online customer service is horrible. Communication via Whatsapp is a useless bot. Communication via Twitter X are mostly incompetent robot-acting humans. They just copy and paste information from their website instead of answering questions like a human being. System is terribly flawed. I understand that purchased seat selections reset when the flight schedule changes but they should also allow customers to get their purchased seats reassigned back to them. I had to make a new payment and repurchase them while they sneakily refund less than half of what I paid until I emailed them and pointed out the error. I wasted my money purchasing extra baggage because the online person said combined baggage for group is not allowed. But when I checked-in at the airport, turns out it IS allowed. On the contrary, all the ground staff and cabin crew (international and domestic) are very kind, provided excellent service, food is great. Seats are big and comfortable.

Not Verified | I flew with Turkish Airlines to Astana, Kazakhstan via Istanbul and returned from Bishkek, Kyrgyzstan again via Istanbul. All my flights were business class. The flights were okay but inferior to those of other airlines I have flown business class with. Which is a lot as I nearly always fly business class. My main complaint is about the short transfer times Turkish Airlines give in Istanbul Airport. There were 11 people on the organised tour I was booked on. Only 4 of us caught the connecting flight on the outward journey. 7 people missed their flight from Istanbul to Astana, Kazakhstan and 5 of them missed the first day of their tour. All of us missed our return flights from Istanbul. The flight from Bishkek, Kyrgyzstan to Istanbul was late but even so the people who only had 1 hour transfer time would never have been able to catch their flights even if it had been on time. I had longer but still couldn't catch my flight. As the new Istanbul airport is already a major aviation hub connecting the East and the West and is anticipated to have the biggest passenger traffic in the world the transfer times are not long enough. The airport is very big and it takes a long time to get from the arrival gate to the departure gate and it takes a long time from landing to getting to the stand. Not one of the 11 people on my tour caught their connection flight back to the UK. I did get back to the UK that night but I was stranded in Heathrow Airport at 23:00 on a Saturday night. I could not get home as I missed my flight to Newcastle. If I had caught the flight from Istanbul I would have had 4 hours to catch the flight. Also my luggage didn't arrive. I was travelling on my own and I am a pensioner. The whole situation was extremely upsetting and stressful. I have sent numerous emails complaining about the distress caused as well as the extra expenses incurred due to missing the connection. Every reply stated that it was not their responsibility to pay any extra expenses incurred due to missing the connection. I finally pinned them down to why the flight was late from Bishkek. The stated: 'Flight TK345 Bishkek / Istanbul on16th of September,2023 was delayed for 1 hour and 27 minutes:45 minutes due to late arrival of aircraft due to delay in departure thereof at the previous station,10 minutes due to baggage reconciliation 8 minutes due to air control capacity and 24 minutes due to taxi duration.' When I looked up extraordinary circumstances for not paying compensation for delayed flights on GOV.UK none of the above reasons for the delay were there. As I said before, I will never fly with Turkish Airlines again as they do not care about their passengers. I would advise people not to use this airline.

✅ Trip Verified | To start with a a 23 hour flight became 55 hours with Turkish. We left Bucharest with a delay. It was initially announced as one hour but ended up being closer to two hours. Even though we landed midnight, 35 minutes before the time of departure of my connecting flight to Kuala Lumpur, Turkish staff decided not to give it another 15 minutes to allow the 10-15 people from my flight to catch the connection. I will skip over a highly disorganised process that got us to a hotel past 4am. That was a first night wasted by Turkish staff. The guy who organised the ticket during the night as well as the person who organised the ticket in the morning failed to get us a ticket all the way to Sydney. They sent us to KL promising that they will fix us there. But when we got to Kuala Lumpur, Turkish don't even have a desk there! These guys just threw a hot potato in someone else's lap! In KL we had to run around for help and wasted another full day. Eventually we found a gate with another Turkish flight and after an hour of waiting, they agreed to take care of us. Their solution was to put us on a low cost flight (remember the $12k we paid) - at this point we just wanted to get back home. When we finally landed in Sydney, our luggage did not follow. Again, Turkish do not have a desk there so we had to find a way. Cutting the story short, our luggage eventually made it to our place on Sunday. Overall a horrible experience. Definitely not worth the money we paid for the ticket. Numerous people involved either did not know what they were doing or intentionally passed us along to get rid of the issue. Even though we flew in July, Turkish are yet to compensate us in any way for it!

✅ Trip Verified | I was quite disappointed. I traveled round trip NYC to Singapore and have made the same or similar trip on Qatar, Korean, Delta, Singapore, and ANA. Turkish was vastly inferior to the others. On both flights on the way water dripped from above onto the passengers. I got splashed from above when we landed which was extremely unpleasant and other passengers had issues as well. The flight crew responded by crumpling and placing paper towels in the vents which didn’t solve the problem, only created damp paper towels on the floor when they fell out. Worse still, when I used the lavatory after boarding a flight attendant unlocked it from the outside and opened the door when I was on the toilet. I confronted him and he didn’t apologise, only saying he needed to do a head count before takeoff. Grossly unprofessional and inconsiderate. Lastly, the seats were undoubtedly the most uncomfortable of any I’ve experienced on flights over 10 hours. Very cramped especially compared to the Asian airlines and there were boxes (guessing inflight entertainment) on the ground that took away a third of whatever legroom remained. Inflight amenity kits, entertainment, and 2 pieces free luggage are little consolation when you can’t sit in your seat without water dripping on you from above, can’t go to the toilet without flight attendants charging in on you, and can’t even put a small bag under your seat because there isn’t enough room.

✅ Trip Verified | This is my first time flying with Turkish airline and probably my last. Upon arrival at my destination, the luggage was destroyed. Thankfully able to get compensation from my travel insurance as I was not able to get compensation from TA with quite a lot of complicated procedures. On our flight back, they even lose our luggage and check it out at the transiting airport. This caused us unnecessary stress needing to get someone to transfer the luggage back to our final destination. This was despite us emphasising to them at the airport to transfer our luggage to final destination. Food was good but the service can be quite slow and if you sit in the middle row (good luck) you will probably get ignored by the FA from both ends.

✅ Trip Verified | Our flights delayed, missed a connecting flight. It's done, no issues as it was on the way home not beginning our holiday. Lucky in some sense but could have been horrible. Istanbul is not Europe, it's not Asia, it's a nice middle ground where our simcards don't work. Majority of people traveling here are transiting, despite that the airport chooses to limit free airport WiFi to only 1 hour. Flight delays and updating our families could happen at anytime, we can't plan it for that one hour when people spend hours at airports, especially if it's delayed. So their solution is to monetize your panic and necessities by have you pay a ridiculous amount for more limited WiFi. Even the staff said this is the only solution. So in panic I buy it, settle my stuff, burned my money, only to realize they do have free WiFi, you just need to key in your flight information under TK WiFi. The kiosk is a trap, no where else in the world have I seen WiFi being charged for at an airport.

Not Verified | I have been a long time business class traveler and thought that I will try Turkish airlines. In all honesty it was the cheapest option. Little did I realize the night mare that was going to follow. We had originally planned to go back home in two groups. We wanted to now go back Together and to change the two tickets was the cost of getting two new tickets issued for one way travel. I had booked these tickets 4 months ago. If you do decide to get a ticket with them make sure it is the refundable kind so at least you have an out.

Not Verified | I arrived on 1st January 2024 to Vilnius Airport and successfully checked in to my flight (no. TK1408) to Istanbul to be transferred to Dubai. After collecting my boarding pass and after dropping off my luggage, I noticed my boarding pass had my surname misspelled. Being an integral customer, I went back to the check-in counter to clarify the issue - the check-in staff collected my boarding pass and went to sort the matter with Turkish Airlines representative in Lithuania, customer service manager. She ruled out any opportunity to amend the surname on the booking and offered only one alternative - to buy a new flight ticket costing over 900 euros. Besides representing absolute inflexibility and arrogance concerning booking and customer management, the quoted price was 3 times the amount than the original ticket I purchased and 40% higher than other airlines fares on the same destination that day. Mind you, I was already issued a boarding pass by Turkish Airlines staff and suddenly I faced this incompetence, arrogance and inflexibility in customer service in trying to find a feasible solution for a frequent flyer of Turkish Airlines. It resulted in them taking away my boarding pass and denying boarding.

Not Verified | Turkish Airlines cannot keep track of baggage. I was warned before flying that there was a chance I would lose my bags and I hoped that their systems had improved and lo and behold I lost a bag on both segments of my trip. On my way home Turkish delayed my flight so I missed my connection. I ask the officials at IST multiple times to ensure that my bag would be on my new flight and they delivered false promises that it will be delivered. Losing a bag is a major inconvenience that the airline seems to very callously gloss over in their customer service. If flying with Turkish Airlines I advise carrying all important items in hand luggage or simply not flying with them at all.

✅ Trip Verified | I bought seats for all my family (4 persons), I got requested by Turkish airline to confirm to agree to schedule change (its just 10 mins delay of Istanbul to singapore). I click agree then all my bought seats went scrambled (lost my bought seats). I did feedback forum complaint and uploaded screenshot of my previous email of my bought seats and call the customer service with same answer from Turkish airline. So I had to buy another seat arrangement because they separated our family seats for Istanbul to singapore. Practically forcing me to buy another seats arrangements if i want to seat with my family. I paid 2 times for the same flight for the seats and i had to spent 6-7 times call to their Turkish airline customer service with no solution. They always have the same answer : system shows I only bought 2 seats instead of 4 seats despite the email evidence that prove otherwise. This is the first time for me that a bought paid seats can be cancelled and lost. Plus when we landed in Istanbul, the flight gate won't show up until 90 mins before flight time and 30 mins before boarding time. As we landed in gate A, we had to hurry up to gate F once the gate showed in the billboard. Practically from one end to the other end. My advise : avoid this airline if possible.

✅ Trip Verified | I am deeply dissatisfied with my recent experience on Turkish Airlines. Despite paying an additional $39 for specific seat selection (51A and 51B) for a long flight from Istanbul to Miami, my wife and I were not seated together. Instead, my wife was assigned to seat 49A. This is not the first time Turkish Airlines has failed to honor our seat selection. On a previous occasion, they managed to reseat us together, but this time, due to a full flight, they were unable to do so. This resulted in a chaotic scene where security had to intervene and rearrange seating, causing distress among passengers and a delay in takeoff. When I requested a refund for the seat selection fee, given that the service I paid for was not provided, Turkish Airlines refused to acknowledge their mistake. Their customer service was unhelpful and unsympathetic, taking two weeks to respond to my complaint via email (as they do not handle refund requests over the phone), only to deny my request for a refund. This experience has left me feeling frustrated and deceived. In conclusion, the lack of respect for customers, poor service, and refusal to rectify their mistakes has resulted in a terrible customer experience. I would not recommend Turkish Airlines to others based on this experience.

✅ Trip Verified | On check in at Istanbul airport we were told by the check In attendant that they were no longer issuing paper boarding passes and we need a Turkish cell number to send the boarding passes to. Well we do not live in Turkey so why would we have a Turkish cell number. The gentleman then said he would speak to the supervisor to issue the paper ones. The supervisor then arrived and screamed at us on the top of her voice. We have never been spoken to like this at a check in counter at any airport in the world. We actually had to ask her to calm down and take a moment to compose herself. A really bad experience that will influence any future decisions when booking flights again.

✅ Trip Verified | The flight itself was ok, however what I found disappointing is the flight attendant attitude. This is my first time flying with Turkish Airlines and the attendant for the back rows was not smiling, not helpful and looked a bit irritated. I’m sorry for comparing but my experience with other airlines were far more enjoyable. Also, the lavatory was very dirty and it took a while until the attendants clean the lavatory; tissues everywhere on the floor and the sink is very clogged.

✅ Trip Verified | I fly with Turkish often as it is the only airline my company will validate tickets through and every time I fly with them I remember why I prefer Qatar Airways significantly more. This last flight though was my absolute last straw and I am never flying with them again. I paid 39USD to be able to pick my seat on a two hour flight. When I got to my seat there was a family sitting there and they straight up told me to find another seat. I picked the middle of the plane, 18C, and I picked an aisle seat specifically so I could get back and forth to the bathroom (because unfortunately I am THAT person). I ended up extremely sick and nauseous during the flight and I had to run to the back of the plane for the entire duration of the flight. Flight attendant laughed at me, only help I got was from the two people sitting in my new row. Only way I can describe this is absolutely trashy and messy service from Turkish Airlines in Turkey. Yes it's only 39USD but I paid extra for my seat and it isn't even about that, it's the fact that everybody expected me to give up a seat that I paid for! They didn't plan ahead and book seats all together and that was never my fault.

✅ Trip Verified | After flying with TA my luggage has been delayed for a week. After three months of chatting with support service I've been offered a compensation on my expenses for that week. Now 5 months passed, but still there is no compensation paid to my account, neither any confirmation that it has ever been made.

✅ Trip Verified | At the end of August 2023, my luggage was lost on the flight from Vienna to Istanbul. I was on a 2-month trip covering Turkey, Georgia and Sri Lanka booked with Turkish Airlines, 19 days later the suitcase appeared at my home address in Austria without even me informing me that it was found. I was still in Sri Lanka during the time and my suitcase should have been delivered there. Middle of October, my return flight from Colombo to Istanbul was cancelled and I was forced to return to Turkey 24 hours earlier than planned. Of course I did not only pay one extra night for the hotel in Sri Lanka that I could not take and also an additional night in Turkey, because the airline forced me to change my flight. Turkish Airlines did not offer me any compensation for this flight cancellation in the EU nor a compensation for the coverage of the additional hotel costs. In late October/early November - more than 2 months after my luggage was lost - Turkish Airlines offered me a compensation of around EUR 250 for the expenses occurred during the time my luggage was lost. Considering that I had to travel for 2 months without a suitcase and I had handed in bills at the sum of around EUR 800 this is not only a joke, but also illegal behavior, as according to the Montreal Agreement. After involving the Turkish Airlines Vienna Sales Office as well as two customer right organizations, I finally got the confirmation in mid-November, that my full expenses covering around EUR 800 are covered by the airline and I sent my bank details to Turkish Airlines about a day later. On Dec 1 I got a message from the Turkish Airlines Vienna Baggage Service informing me that unfortunately it was not possible yet to do the bank transfer and that the transfer of EUR 755 would be made within 15 working days. I was asked to fill in yet another form (in addition to the many forms and documents I already handed in way earlier), which I did on the same day. Today, 15 working days have fully passed and still there is no compensation on my bank account, despite me trying to call both Turkish Airlines Vienna offices (Nobody picked up the phone.) and sending another email to both the TA Baggage Service and the TA Vienna Sales Office asking for a confirmation/status quo of the transfer about a week ago. This behavior is just the worst service I have ever experienced from any company and airline.

✅ Trip Verified | Our baggage was lost (they somehow left it in Istanbul, it was a connecting flight) After 2 weeks they've delivered our baggage wide open and half empty. After 5 months of calls, emails and case numbers we've received email that no reimbursement whatsoever. This is Unbelievable because 5 months they've assured us that if they don't find our belongings they will pay 500 euros reimbursement. We've called more than 20 times, spend hours on the phone. Turkish Airlines is the worst we've experienced so far. Why on earth they treat customers like that?

Not Verified | I have been traveling since 1990 with different airlines, first flight was from Birmingham to Istanbul and Istanbul to Delhi delayed. Then at Istanbul airport staff kept changing the gate and weren't sure if all the passengers were flying with Turkish Airlines or Indigo. When we landed in Delhi all our suitcases were missing and they told us all the suitcases coming on the next flight. In-flight services from the crew were the worst experience. I will never fly again with Indigo or Turkish Airlines.

✅ Trip Verified | Completely awful! They were 4 hours late, then they had problem boarding and that took another 45 mins. I missed my original connection IST-BKK. The new connection required 6 hours overly. The worst airline in 30 yrs since I have been flying. Avoid this airline at all costs.

Not Verified | I purchased a round trip ticket with TA PTY-BKK-PTY in January 2023 with intentions of travelling June 2023, due to work obligations I could not travel and had contacted TA to leave my ticket in their system and not be penalised with a no show, now that I want to reschedule my ticket they say it cannot be found in their system and I must resolve this thru their feedback page, I have now sent the relevant support and verifications documents, TA are a total sham of an airline, yes indeed any company that cannot be responsible for their actions is a complete waste of time, they refuse to issue my ticket and just send me computer generated answers, do not use this airline.

✅ Trip Verified | Atlanta to Istanbul, A350 plane seems new, nice and clean. Food was good cabin crew was friendly. Istanbul to Bangkok, 330 plane seems aged and old food and crew was good. Overall experience with flight was great. Ground crew not so much.

Not Verified | This is the worst airline on planet Earth. Our flight had over 105 pieces of luggage that were left behind in Istanbul and they didn't even bother to notify us, release a statement or explain why they intentionally left our bags behind. We were left having to assume that our bags were left behind. There was no official warning, statement or apology issued. They never bothered to explain themselves or compensate us for wasted time and distress. Whatever you do, absolutely do not fly with them. Their complete lack of customer service, compassion and common sense should put them out of business. They are a cheap airline for a reason.

✅ Trip Verified | I thought paying for an airline ticket would save me time and nerves on long trips. It doesn't! The app is terrible, it just forgot to tell me that my ticket was canceled, and there were no explanations or apologies for the cancellation. It was just "your flight has been canceled due to operational reasons." This is definitely not what a passenger wants to see when they have everything planned two months in advance.

✅ Trip Verified | Istanbul to London (24th November) had delay, so that when me and my wife got to London airport unfortunately we missed the next flight as boarding was closed already. I talked to Turkish Airlines about the issue, they didn't take responsibility. Therefore, staying one day in London and I paid more than 2000 dollars to come back to Toronto.

✅ Trip Verified | I bought my tickets months ago and received tickets number in the official APP, the flight was overbooked and the person in charge refused to issue boarding pass to me. He refused to make compensation to my loss. We are trapped in Havana, no hotel provided. And my hotel in Istanbul cannot cancel to make refund.

✅ Trip Verified | I have booked my flight for December 2023 2 months in advance but unfortunately I had health issues before travel. I submitted medical certificate for refund request. Initially they agreed for travel vouchers refund and finally they forced me to cancel ticket and cancelation charges are 70% of booking amount.

✅ Trip Verified | After their system CRASHED on Nov 1, 2023, dozens of flights were cancelled including ours. Our first flight had a delay of 5 hours also. What happened is that we had to spend a day in Istanbul after waiting in long queues for hours without any information from them. We then made our own arrangements on our expenses to finally get back home the next day as flights back to Greece remained cancelled. I made our claim 17 days ago (we were supposed to have an answer within 7 days, I presumed maximum 14) and today, I couldn’t even find an email address in order to ask for an update. Finally, I managed to get on a call with a customer representative that was one of the rudest people I’ve spoken to (he refused to give me even a high-level timeframe that I could expect to receive an update from them) by saying I cannot give you a date, because anything I’ll tell you it will make me a liar. How is this man called a professional and speaks with passengers that got through horrific circumstances, spend thousands of euros on their flight and they are treated this way? We will see if they will ever reimburse for the flights they cancelled.

✅ Trip Verified | We were denied boarding on a Turkish Airlines flight from Istanbul to Tashkent, because we asked a question of the gate agent. Afterward, we were sent from one customer service desk to another, and every time they refused to rebook our flight because they said we did not arrive at the gate in time to board. Another customer service agent told us that “we refused to board the plane”, therefore it was our own fault. We had to spend an additional four thousand dollars just to get out of Turkey and continue on our trip. Our return flights back to the United States were also significantly impacted, resulting in more additional expenses. To make the trip even worse, our luggage was lost and we did not get it back until the end of the trip. Turkish Airlines refused to give us a refund or admit any wrongdoing related to their atrocious customer service, even though we submitted copies of our stamped boarding passes verifying that we were at the gate in plenty of time to board! We will never fly Turkish Airlines again!

✅ Trip Verified | I booked a flight from Amsterdam to Aqaba with a stop in Istanbul. Because the first flight was delayed I missed my transfer in Istanbul. I told the crew I would miss my next flight and they said they would arrange for me (and some other passengers) to be picked up by ground stewards and taken quickly to the next flight and that they would wait for us. When we got off the plane, of course no one was waiting for us. The first flight that went to Aqaba was the next day. I had to wait on the airport the whole night and couldn't sleep for more than 24 hours because they said there was no time to book a hotel. They gave me a coupon for food but there was not any restaurant who accepted the coupon. I had to pay for the food and for the wifi to check my next flight, who was also delayed. I arrived one day later on my destination and missed the first day of my only 5 day trip because of this and they will not pay me any compensation because they say the reason of the delay was out of their control. However they will not tell me the reason of the delay. The service of cheaper airlines I traveled with, is much, much better than the service of Turkish Airlines, where you pay double for the same tickets.

Not Verified |   I would not bother with them. Delayed flights multiple times and so we missed our connection which was also with Turkish Airlines. The staff in the airport were horrendous to deal with. I was travelling with a toddler and they tried to get us to pay for the next flight and insisted it was my fault we missed the connecting flight when it was their fault the plane was delayed and got to Istanbul just as the boarding for our next plane started with only 30 minutes to get to the other side of the airport and through security. The refused to provide accommodation or any food vouchers whilst waiting for our new flight. They left us in the airport with more than 24 hours with a two year old. Our family contacted customer service who were also horrendous to deal with. Honestly never experienced the depth of dismissiveness and gaslighting by an airline, especially considering I was travelling with a child and we ended up having to sleep in the airport and now both ill from doing so. Don't bother with them they do not care

Not Verified | On arrival at check in at Gatwick we were informed that on our flight to Istanbul, we could not sit in the exit seats that we had paid for in advance due to our age. However, on our flight from Istanbul to Amman we could sit on the exit seats although our age hadn’t changed. Absolutely ridiculous and furious as we had paid for our seats in good faith. The flight itself was fine as was the food. In our seats were teenagers who would more likely panic if they had to open the exit door. My husband and I are fit and healthy and better equipped to deal with this. Will not be using Turkish Airlines again after the end of this trip.

✅ Trip Verified | I had to take this flight because Turkish Airline has cancelled the flight Cluj-Istanbul (due to bad weather although all the other planes flew to different cities in Europe). After paying a fortune in taxi fares from Cluj to Bucharest, the flight TK 1046 from Bucharest (that supposed to arrive in Istanbul) at the same time as the flight from Cluj took off 35 min late. Because Turkish airline did not close the cancelled flight from Cluj, I could not have the Boarding Pass for my next flight TK 70 from Istanbul to Hong Kong, let alone the Boarding Pass From Hong Kong to Sydney. Due to all these issues and the fact that at Istanbul's Transit Desk were hundreds of other passengers with flights messed up, I could not make the connecting flight to Hong Kong. When I finally managed to arrive in front of a person, I arrogantly had been told that I need to purchase another ticket because "it was my fault I took the flight from Bucharest to Istanbul". Of course I told them I did this in order to make the connecting flight, yet it seems that I was talking to a wall. After 2 hours at that desk (in that time there must have been more than 500 distraught Turkish Airline customers) I bought another ticket, this time with the beloved Qatar Airways. The story is much longer, I had to retrieve my luggage, pay for a Turkish visa, take a bus to SAW airport all on my own time and expense. After many days of sending a request (with all the supporting documents (including an screen shot of the other flights from Cluj that flew very well to all Europe and beyond); a refund from Turkish Airline has not been granted, neither an apology given. In all "it was my fault I took Turkish Airline". No worries, it will never happen again.

Not Verified | I am deeply disappointed with Turkish Airlines customer service. Despite multiple attempts to contact them regarding urgent travel issues, there has been no response. This experience has shattered my trust in the airline's commitment to customer care. A prompt and efficient response is crucial in the travel industry, and Turkish Airlines has failed to meet this basic expectation. This lack of communication has added unnecessary stress to my travel plans. This was the worst customer service that I have had. I strongly advise potential passengers to consider this before choosing Turkish Airlines for their journey.

Not Verified | Took Turkish Airlines for the first time and will never take a second time ever. Multiple change of airline time and date, super last min, with busy daily life you have to deal with these changes multiple times frustrate us so so much. Made a mistake of booking an extra seat and called immediately multiple times only to just hear “sorry but nothing we can do”. I even suggested to pay extra cost on cancelation / Reschedule flight ticket willing to pay / pls help on this honest mistake, no care or kindness to provide any solution. Worse worse experience ever. I imagine it would be tough if I said it last minute but it wasn't even the case. If you want after or pre service care, dont ever take Turkish Airlines.

Not Verified | I tried it on my trip abroad upon the recommendation of my friends. They really provide as good service as they say. I didn't expect this much. I bought it for my return trip as well, let's see if I can get the same service again.

✅ Trip Verified | Istanbul to Montreal on Turkish Airlines. As I connected from a domestic flight I went straight to the TK lounge which offered a wide array of food and beverages with ample seating and relaxation options. Boarding started one hour prior to take-off and, as with all TK flights, was chaotic and lacked proper handling by the gate agents. I was shocked to see that they did not bother to match my passport to my boarding pass. Onboard, the hard product was new and a welcome improvement in terms of privacy and aisle access. However, the seats are quite challenging to get in and out of and would pose a problem for passengers with a larger build. Following take-off we were given a drink menu and told that there would be no food menu and that we would be given an option to choose a main course only. When lunch was served, they simply brought a pre-plated tray with appetizer and dessert and no salad option. Unlike previous experiences on TK, there was no appetizer or dessert trolley and no soup offering. The catering was a significant downgrade from the standard TK had previously established and won accolades for. The food quality and taste was at best OK but drink options were good with champagne on offer. The seat was comfortable and offered lots of storage options but inability to set the foot and back rest to individual settings took some getting used to. IFE had plenty to choose from with the latest movies and music in their library. FA’s were quite attentive and went about their business with calm and poise instead of the frantic running around I had observed on several other flights. The flight took off slightly behind schedule but landed on time. The overall experience was OK but the downgrade in catering was a total disappointment. I would look at other carriers on this route as TK seems to have abandoned its distinguishing practice of top notch catering.

✅ Trip Verified | I took 4 flights on Turkish Airlines in a 10 day span, Miami-Istanbul, Istanbul-Dubai, Dubai-Istanbul and Istanbul-Miami. The only decent flight was the first one from Miami to Istanbul and from there every single flight was a nightmare, from the flights being delayed to the rude people working on these flights. From Istanbul to Miami had a flight attendant that was super rude to the point that I asked him for a water and he wouldn’t even look at me and just walk away, that I had to go back to the place where they have the food and water and I had to ask him in bad way (are you ever going to give me the water I asked you for?). I would never fly again with them. The plane from Istanbul to Dubai and the plane Istanbul to Miami looked outdated and tired inside with the seats looking old and color faded and the entertainment system outdated as well.

Not Verified | I gave up trying Turkish Airlines, every time late departure, miss connecting flights, lost luggage. My daughter took the same route, she also missed her connecting 1st and 2nd flight and also lost luggage. We are visiting Turkey to see several places and we do not have an address here, because of that we had to purchase clothes. We spend extra time for luggage delivery. Turkish Airlines used to bring luggage to the door, now they are using Aras cargo which is not convenient for us.

✅ Trip Verified | Ankara to Istanbul on Turkish Airlines. Checked in using the counter at the entrance to the domestic business lounge. The agent was courteous and efficient. I inquired about catching the earlier flight as mine was already showing a one-hour delay. He put me on standby which eventually came through. On board the business class configuration was the same as European carriers with the seats the same as economy with the middle seat left empty. The seat width and pitch were narrow bordering on uncomfortable. After an on-time departure, we were served a hot breakfast which is a welcome surprise for a 45 minute flight. I opted for coffee instead only to be told they had adjusted their catering and would not serve coffee on domestic flights. Instead, I was offered tea. Whilst it did not matter for such a short flight, I found it absurd that they would not serve coffee but tea. I even pointed out the menu we were given which clearly showed coffee on offer. The flight landed on time and was otherwise uneventful.

✅ Trip Verified | Montreal to Istanbul on Turkish Airlines. 72 hours before the flight I received notice of an aircraft change which resulted in my advanced seat selection becoming useless as I ended up in a window seat with a neighbour instead of a direct aisle access seat. I tried resolving the matter by talking to their call centre which proved to be futile and a giant waste of time. Check-in was smooth and handled by a very pleasant agent. I used the Air Canada Maple Leaf Lounge prior to boarding which was well equipped with several food and beverage choices with some made to order. On board, the hard product looked worn and tired. The seat cushions were worn out and made it uncomfortable especially in the lie-flat position. The configuration on the A330 offers almost no privacy and has limited space for stuff you would want to keep within reach. We were served drinks and a hot meal shortly after take off. Food and beverage quality was good but I noticed a downgrade in the usual TK inflight offering I had come to expect. There was no appetizer or dessert trolley resulting in a single choice. Bathrooms were kept clean but as with every TK flight, the cabin temperature was uncomfortably warm. The FA’s were very friendly and accommodating and worked very hard throughout the flight. Two hours before landing a full hot breakfast was served but I opted for coffee only. The IFE had a wide selection with recent movies and music. Flight left late but landed slightly behind schedule. Overall, the onboard experience was favourable but the call centre was an utter disaster.

✅ Trip Verified | TK209 was operated using the A350 on 28 October 2023. The aircraft had a 1-2-1 configuration with each seat in an enclosed suite with privacy door. Catering was superb with flying chef service. Wifi connectivity was fast and good with 1GB of data for up to 2 devices. The seat was full flat reclinable. Ferragamo toiletries were given out and Denon noise cancelling headphones were provided. Overall the flight was good. Flight attendants were efficient and polite. However I felt that they were in a hurry to clear the trays after meal service.

Not Verified | I have travelled with them 3 times and every time my flight was cancelled. Their cancellation is purely based on profit. When a flight doesn't fill up they cancel when you call they say we are sorry. If you want to deal with a big headache in a foreign country with no flight to come back try Turkish you might even spend the night at the Istanbul airport where a bottle of water is $3.

Not Verified | Today is the 1st of November 2023 at KLIA. It is now 22.25 local time. We have been left standing in the queue to check-in for over 1.5 hours now with little explanation apart from the system is down. The ‘managers’ have left their post. The staff have no answers or remedies. There is no service to speak of.