Turkish Airlines

✅ Verified Review | Bodrum to Istanbul. While the ground staff at the Domestic IST CIP terminal are great in reserving front rows or exit seats for their premium Miles&Smiles members, unfortunately, the TGS ground staff in BJV are the opposite. When I asked politely if I could have a window seat towards the front of the cabin I was handed a boarding card with a seat in the last row with a grin. I then asked if I could do a last minute mileage upgrade. Was first told that it was no problem, then the counter agent contacted her supervisor/colleague which first said that there was availability and that she could process my request but then strangely asked for my name, I could hear the whole conversation over the radio. I guess unless you are a local VIP your commercial value is of little importance. Then suddenly a barrage of invalid excuses followed. First she suggested that my fare class did not allow a last minute upgrade, when I pointed out that was untrue, it was unavailabllity bucket class C, which is also untrue according to M&S rules, finally she said there was a problem with their system, a TGS classic, I was handed out a seat in 6A and did not pursue the matter any further as a line began to form behind me. Not that of a big problem for a 50 minute flight but having had worse problems before, I was reminded once more how TK's ground services and customer service attitude on the ground, bar TK Do&Co, is a total mess. The flights to BJV and to IST were excellent in the air. On time, friendly and attentive cabin crew and detailed flight deck announcements. I wish it was good on the ground as it is in the air.

Houston to Paris via Istanbul. First time flying with Turkish Airlines, overall the experience was smooth. Check in line moved along nicely, however the ticket counter agent seemed like she didn't want to be their. Boarded on time and plane left on time but weirdly we arrived 15 minutes late into Istanbul. Inflight entertainment had a good selection of movies and the food was better then some other airlines I have tried. Our connection out of Istanbul to Paris left and arrived on time and all bags arrived. The return was more the same.

✅ Verified Review | In September 2016 I had a horrible experience with Turkish Airlines. My flight (TK-476) was on 17/09 from Ekaterinburg (Russia) to Barcelona via Istanbul. The time of departure was supposed to be at 7.30 - arriving time to Istanbul at 10.15 and the departure to BCN at 14.40 - so having 4.25 hours would be more than enough to change the plane in Istanbul. Unfortunately the Turkish Airlines delayed the flight in Russia for more than 3 hours. I can understand that there might be some technical problems or something but in that case the company is supposed to "think" of its passengers and be more client-oriented which I haven't noticed. The representatives didn't give any explanations regarding the reasons of delay, time of the flight, food, etc. When we finally arrived to Istanbul we still had enough time to catch the plane to BCN (we had 1 hour before the flight) and they could delay the plane for 15-20 min to let us in (I was not the only passenger - we were like 20 people who found themselves in this situation). The only thing they said was "sorry, you have to wait for the next plane" (additional 5 hours of waiting). They ignored us and our questions. After that I asked for food and I was given some sort of a coupon which was possible to use only in some places in food court. The cheapest ones, as I realized later. So the only thing I managed to have using this coupon was a bottle of water. Therefore sitting in Istanbul airport waiting for the plane for 5 hours I had to spend my money on normal food in a normal place. For the information: before that in Russia I was waiting for 3 hours and nobody informed me about breakfast so again I had to spend my money on food there. My advice to Turkish Airlines: teach your employees how to communicate with clients and to be more client-oriented.

✅ Verified Review | Singapore to Istanbul and return. The seats are worn out but okay. The main problem was the cabins were extremely overheated. I asked a couple of times if they could turn down the temperature but they never did. On a 13 hr haul feeling cooked is very unpleasant. I couldn't fly again with Turkish.

✅ Verified Review | Great experience. Easy boarding at Buenos Aires airport. Star alliance lounge fine, good shower. Enough space. Priority boarding respected. As soon as you board, you are greeted by your name. Fresh lemonade served before take-off, no champagne but you get it during the meal (Taittinger grande réserve). Seat very confortable. Between the first leg, Bue São Paulo, a diner is served, the cabin was almost empty. From São Paulo the cabin was almost full but you don't feel it. Another meal which I did not take because I wanted to sleep. 8 hours sleep. Full flat seat with a pillow and a duvet provided. 3 hours prior arrival a great diner, either Turkish cuisine or more international. I had great mezze and beef served by their inflight chef and of course champagne. Wifi free with good connection on board. Plane left Buenos-Aires on time and arrive 5 minutes later than expected due to a terrible storm over Istanbul. Will fly again with Turkish.

✅ Verified Review | You can only fly to Istanbul from Leipzig with Turkish Airlines. As I don't like narrowbody aircraft, the A319 was a disappointment for me. Turkish Airlines has 14 of them and this plane has no Inflight entertainment. However cabin crew and food were good, and we had a very soft landing.

✅ Verified Review | Istanbul to Amsterdam return. The best thing about Turkish Airlines was their food. Smoked eggplant with delicious meatballs and some rice was amazing, and the Turkish wine (the red one) was good too. I was very satisfied with the cabin crew who were very helpful. The A321 was also a new aircraft. There was nothing negative.

✅ Verified Review | Istanbul to Amsterdam. It was one of my best flights on Turkish Airlines. Although the plane was not the newest one (a 10 year old A330-200), it was comfortable enough for such a short route. The flight entertainment system froze for 2 times, but it has a enjoyable content. Ticket was cheap, food was amazing, and 30 kg baggage allowance was great.

✅ Verified Review | Vilnius to Buenos Aires via Istanbul. A next-to-perfect experience. VNO-IST a new 737, light load in business, crew attentive. No printed menu, yet good food and a large choice of beverages. In Istanbul, a separate shuttle for business pax getting them to the terminal before the main crowd. Got a complimentary 5* hotel for my layover, yet had to wait for almost an hour before it was arranged (without any crowd at the desk). Another negative point for ground service - staff at Turkish Airlines lounge in Istanbul was unable to handle any reservation change, been told to go to transfer desk (which is in the arrivals area and would thus need to re-clear security to get back to departures). Istanbul to Buenos Aires a slightly worn Boeing 777, yet full recline seat. Great attentive staff, printed menu, food was great and plentiful - two full services, one light (sandwiches) plus an ample choice of self-service items. Despite a dedicated wine list being presented, had to explicitely request wine, crew never offered it. Free wifi for business passengers is a great plus as well, although the connection was faltering at some moments. Onboard experience was thus almost spotless, ground experience much less so - at Buenos Aires, first priority/business luggage was delivered more than 20 minutes after the delivery started. Fellow business pax already started to worry. On the overall, a very nice experience, outstanding value for money given the price paid.

✅ Verified Review | Ankara to Istanbul on Turkish Airlines. Efficient check in and orderly boarding. On board the product was good with full flat seats and lots of space. The IFE needs a refresh but is otherwise fine with a wide range of movie and music options. The soft product needs polishing. After take off I was asked for my beverage choice and when delivered my coffe was lukewarm at best. The FA served everyone lunch but completely ignored me. When questioned the response was an astonishing "I guess I forgot". For a carrier that prides itself in its inflight catering and boasts about being Europe's best this was a shocking and totally unacceptable response. The flight departed and arrived on time and as with most flights using IST we were bussed to the terminal. I have flown Turkish Airlines 12 times in the last 2 months and this was by far the most disappointing experience.

✅ Verified Review | Istanbul Sabiha to Antalaya. Turkish airlines has an excellent service. For this short route, we were served a hot sandwich with drinks plus the plane has cabin screens with flight infos and other infos. This a big plus compared to other carriers. Seats are large and comfy.

✅ Verified Review | I took TK flights from Kiev to Manila with a stopover in Istanbul. Kiev to Istanbul was a short flight and everything went very well arrived on time. From Istanbul to Manila flight is after midnight and I spent some time in the lounge. This is by far the best lounge but this is only applicable in terms of hardware and in terms of F&B products. Soft skills, understanding of Service and how tired a passenger can be is not the concern of employees. Star Alliance passengers also patronize this lounge which makes it super crowded. Boarding is another mess ground staff creates group to ease the boarding, however it doesnt help at all. Many economy class passengers use Business class lane and this is acceptable by staff. Flight was perfect, in the past the crew was not attentive though they gradually improved their standards and current status is extremely good. Chef on board served fantastic F&B, entertainment and free WiFi is simply excellent. Arrival to Manila was on time.

✅ Verified Review | Boston to Mumbai via Istanbul. I travel a lot of airlines between Boston and Bombay, and the tickets with Turkish Airlines were significantly cheaper. For the most part Turkish Airlines is average. The Istanbul airport layout leaves a lot to be desired but is made up by the food (Pistachio Icecream and Lamb). My complaint is with their Customer service which is abysmal. I needed to delay my departure because my Father-in-law was very ill. They had no Customer Service in India. I called their HQ and even though I selected the English option, they continued to talk in Turkish. I then called the US office (might as well). They gave a price 3 times my original fare just to change the dates ($2000 per ticket - my original fare was $850). To top it all, they will not accept credit cards. I would have to mail them a "check" and when they got it they would change it if there was availability!

✅ Verified Review | Istanbul to Munich return journey with Turkish Airlines. We had previously tried to rebook our flights via the TK homepage as we had originally planned to fly back to MUC on Friday 11th. Unfortunately, TK´s homepage in Turkey is different ("old version") from the one available in Germany ("new version"). If you try to rebook a flight or do your online check-in on the old version the programme will send you into nirvana. Thus we wasted half a day going to their city office at Taksim Square to rebook the flight with the help of an unfriendly and unpologetic office clerk who charged a hefty rebooking fee. For the online check-in we tried the Taksim Square office again which turned out to be closed but we were fortunate enough to find out there is another office nearby at Harbiye where the nice and helpful TK staff was able to assign our seats but not to print out our boarding passes - TK, an airline full of mystery. On Sunday, security/passport checks at Ataturk airport surprisingly efficient despite general overcrowding and TK ground staff in the check-in area friendly and helpful. We went to gate 206 and found there are no info screens stating destination or scheduled boarding time. Boarding started 30 minutes after scheduled time; no explanation, no apology. Previously, TK staff came around checking some passports and boarding passes for no apparent reason as they had been checked before, then he got distracted by something and never returned. As boarding got underway, TK did something that sums up the whole way that they do things: there were 3 boarding channels for economy class passengers appropriately named A, B and C, plus a separate channel for business class passengers. TK staff opens business class channel first and then minds her own business, with the effect that all passengers, business class or not, stampede through the business class channel until they realise the plane is half full and blocks off business class channel, arguing with passengers who don´t understand what is going on while the rest of us are waiting patiently at A, B or C. Ambience on the plane just as bad as on our inbound flight to Istanbul, except the staff were friendlier and more efficient, and the food was better. Cabin announcements just as erratic, English version totally unintelligible. We took off almost an hour late because of rush hour at Ataturk and were merely informed by the captain that we would land 30 minutes late in Munich, no apology. Back in Munich, the usual sluggish MUC immigration and customs, 2 officers for a planeload of 200 people (not TK´s fault for a change). TK´s performance on this flight was better than on the inbound flight, but I would still recommend using another airline if you can.

✅ Verified Review | Munich to Istanbul. The plane took off almost 40 minutes late; no explanation, no apology. The cabin was clean and modern, legroom bearable, seat pitch uncomfortable, plane fully booked, cabin overheated. We had tried to stay within limitations for hand luggage but found out that nobody else bothered. Cabin staff stressed and unsmiling, delivering uncoordinated service, running back and forth with the trolleys, standing in each other´s way, and forgetful if you ordered anything extra. Cabin announcements erratic language-wise, sometimes in Turkish, English, German, sometimes in Turkish, English; English announcements hard to understand. Personal IFE didn't provide 3D-maps. Food quite eatable but served lukewarm. After landing at Ataturk airport (breathtaking views of the city during approach!), erratic announcements that didn´t bother to mention the local time. Ataturk airport is a surprise in that it is overcrowded but still manages to operate immigration and customs quite swiftly (Munich take note!). I usually enjoy flying but this was the first time I couldn't wait to get off a plane.

✅ Verified Review | Amman to Bogota via Istanbul. While the Amman to Istanbul trip was short and uneventful trouble started once you reach Ataturk airport. This is probably not the fault of the airline but the airport is in no way capable of handling so much traffic. The TK lounge is big and offers a lot, it is so crowded now that it has no premium feel about it - you feel stuck in a crowded noisy bus station. The wifi service is a joke and keeps disconnecting probably from the too large number of people trying to use the service. The planes used to Bogota were old A330s with the old style business class seats which meant no lie flat beds on a 15 hour flight. The crew (it happened to be the same crew on the flight out and back) spoke very little English and semed almost robotic in their behaviour. The food was acceptable and not as fantastic as some reviews suggest. The so called "flying chef" gave me a surprised look when I inquired if I could have my breakfast two hours before landing in Bogota!

✅ Verified Review | Great flight in Business Class with Turkish. Very attentive crew and excellent catering made this an enjoyable experience. Hot towel and soft drink after taking seats, then Taitinger and some nuts. For dinner I had chicken with an aubergine and avocado salad, wild mushroom soup and roast beef filet. Desert was a mango panacotta with mango ice cream. Fully flat reclining seat meant that I got some sleep though a bigger pillow would have helped. Had to refuse breakfast as I was too full from the night before. Upon landing a separate bus whisked all the Business class passengers to the terminal and we grabbed a shower in the arrivals lounge and had my shirt ironed. While the British Airways experience declines, the Turkish gets better. They get all my East European and Far East travel now.

✅ Verified Review | Istanbul to Kathmandu. I had high expectations of Turkish Airlines because of the huge seats in business class and the Catering (by Do&Co) Seats were very spacious, comfortable, it is possible to have a good quality of sleep. But blankets and pillows too small (room for improvement)/ Meal was ridiculous - Everything was on a tray (except the main dish) Main dish was served from a cart. After one hour flight no champagne.

✅ Verified Review | Chicago to Istanbul. Quick and smooth check-in at Chicago airport. Given a lounge invitation. Priority boarding. Onboard the seats very comfortable. Welcome drink offered, opted for Champagne which was of great quality. Hot towel was given. Choice of magazines/ newspapers. Jaguar amenity kit given with excellent products. Soon after take of plenty of appetizers offered, followed by delicious pumpkin soup, main course, desserts and tea/coffee. Bed was made and had good night sleep. Breakfast orders were taken soon after take off. Before landing excellent breakfast was offered with fresh orange juice. Landed before time. Could not find any fault at all during entire flight.

✅ Verified Review | London to Hanoi via Istanbul. Hard product on both legs was faulty, no IFE on 14 hour second sector between IST and HAN; no apology or alternative. Toilets filthy, had to wait 10 mins to use a WC with stewards unwilling to police the use from other cabins. Planes was way too hot, uncomfortable to sleep. Food overrated and ridiculous that meal service takes 1.5 hours from beginning to end on a 02.35 departure. Food quality was poor. Cabin crew lack finesse and understanding, had to ask for water as no approaches. Couldn't connect to wifi on OS or Windows. Loung in Istanbul impersonal and too big. Left onboard in sweltering cabin for 2 hours during stop in SGN enroute with no offer of refreshments. Dreading return flight and will not use TK again.

✅ Verified Review | Istanbul to Bodrum on Turkish Airlines. Mobile check-in and seat selection worked flawlessly. The domestic CIP sub-terminal at IST offers great convenience and saves time. The domestic lounge is adequate for domestic travel and offers good comfort although it is often quite busy. Bussed to the plane at the remote stand and closed doors as scheduled. Drinks offered pre-take off and served a three-course meal (including a delicious hot main) for a 55 minute flight. The crew were smiling and attentive offering a very good level of service despite it being a full cabin. A very smooth landing and CIP bus transfer to the terminal offered to J Pax at Bodrum. Overall excellent domestic service by Turkish Airlines on the ground and air. A very happy customer.

✅ Verified Review | We have flown with Turkish Airlines from Antalya to Istanbul SAW on 19 May 2016. First of all the flight was punctual. Food includes sandwich and salad and desert, but tastes good. There was no inflight entartainment. When we arrived to luggage claim, the system that provides luggages, has a problem we waited nearly 20-30 minutes to get our luggage.

✅ Verified Review | Return flight booked through Turkish Airlines Istanbul to Casablanca. Outbound flight was an awful experience on a codeshare flight flying with Royal Air Maroc, I can't believe TK put their flight number to such a product. This review is regarding the return flight with Turkish Airlines on an ageing A330-200. The check in experience was relatively easy at Casablanca airport, with no option to fast track at passport control despite the level of Star Alliance membership. Lounge at Casablanca is always busy and offers sandwiches and some hot food sometimes. Flight itself was not a good experience. It is almost a 5 hour flight and the inflight entertainment did not work. The cabin crew were very indifferent and told me there was nothing they could do about it. Overall cabin crew service level and attitude is not at the level I would expect for an airline that seems to consistently win awards. The ticket price was quite expensive and the product offered does not reflect this.

✅ Verified Review | Istanbul to Almaty return both flights on an old 737-800 rather than normal 737-900 I have experienced on this route before. Outbound flight is an overnight flight and the meal is served early in the flight allowing passengers to sleep for the rest of the journey. Experience was OK apart from the comfort of the seat. Legroom was great as I was in an exit seat, but the seat is very hard which is very uncomfortable for a 5 hour journey. The return flight some days later was on an identical (maybe the same) aircraft. A hot breakfast (that was actually very cold) was served at the beginning of the 6 hour return flight followed by some drinks a few hours later. For such a long journey I would expect a light refreshment to be served towards the latter part of the flight and a hotter meal. On both flights most of the crew were very indifferent and non-caring towards passengers with the exception of some who appeared to be from Kazakhstan who seemed to be smiling and helpful. On descent into Ataturk Airport water started to stream out of the ceiling (perhaps from melting ice) of the plane onto me and the passenger in front of me. We were both seated in exit row seats by the window. It was not possible to get out of my seat at this time as we were so close to landing so I had to use pillows and blankets to cover myself from the water. Due to a bird strike incident with the plane in front of us we had to ascend sharply to make another landing approach. We flew for a further ten minutes before landing safely. Pilot communication during this incident was very acceptable which was pleasing. I advised the flight attendant on exiting about the water leak and my clothing she told me that this sometimes happens - very poor attitude towards customer. In future I'll probably consider another carrier for this route. I was surprised TK use such an older plane on such a long journey and the attitude of their cabin crew. Very disappointing.

✅ Verified Review | Milan to Bangkok via Istanbul. Smooth Check-In at Milan airport with friendly ground staff. Flight to Istanbul in a new A321 with personal inflight entertainment (even in economy class). Food was enough and tasty. Beverages frequently served and plenty of options (alcoholic beverages included). Flight on A330-300 to Bangkok was OK, but legroom was a bit limited. My girlfriend opted for a preordered vegetarian meal, which worked perfectly on both flights.

✅ Verified Review | It's a very short hop from Istanbul to Dalaman (just under an hour), and with Turkish Airlines it's quite a nice one. For my flight, they used one of their older planes, and does not have as comfortable seats, or the entertainment systems that the Boeing 737-800'sthat they also use on the route have. The staff were very pleasant, and the flight was on time so no problems there. En-route, a hot cheese and tomato sandwich and complementary drink is provided. Altogether a fine experience.

✅ Verified Review | Amsterdam to Kuala Lumpur via Istanbul. The good thing about flying with Turkish Airlines was the food - edible and delicious. Area of improvement: cabin crew customer service skill is poor in general. They faked their smile when you get on board and they didn't smile at all when serving food, and they responded half heartedly when passengers asked for some assistance.

✅ Verified Review | Zurich to Bogota via Istanbul. Turkish Airlines might be the best in Europe due to their good product between Istanbul and European cities but their hard product on long haul routes is very outdated and horrendous. Especially on the A330-200. The planes are old, dirty and the seats often broken. To top it off, the inflight enterntainment did not work on a 13 hour flight. An airline should be consistent and offer the same hard product in C-class across their entire fleet. Their flight attendants are brash and lack the professionalism of other airlines in Star Alliance. I find the food very over-rated, in fact almost everything is almost tacky, starting from the presentation of the menu to the dinner service with the fake candle. This airline lacks the "finesse" of its biggest European competitors. When I asked my seat neighbour, who hails from Eastern Europe and now lives in Panama, why he doesn't fly with other airlines, his answer was simply "I like the price". His response actually explained it all to me. You get what you pay for! In future I will pay more and rather sit in clean and well maintained planes of other airlines, with a service and image that is a bit more polished around the edges.

✅ Verified Review | Montreal to Tehran via Istanbul. I have to say the products and services are okay. For instance, the IFE is OK (however the touch screens do not respond fast). The seats are comfortable. The legroom is OK. The food is very good (however, once we got food 3 hours into a long-haul night flight). The prices are affordable. However, the customer service is terrible, I can remember 4-5 terrible interactions with airline staff in various occasions (flight attendants, airport staff, ticketing). Ataturk Airport, is not well-equipped. You won't have access to even wifi. I do not recommend this airline if you're going to have a long connection time at that airport. All in all, the airline provides OK services. If you find a very affordable and temping price, it's worth it.

✅ Verified Review | Istanbul to Gatwick. Some new healthier food options at the lounge much appreciated. Both Gozen Security and TGS at the gate implemented priority for families and Status/J Pax. Organized boarding and on time departure. I have been getting consistently 737s or A321s with 2x2 seating on this route which is the best European business hard product. The IFE had the latest blockbusters and the interactive 3D flight map. The food was well presented and tasty, enjoyed the swordfish brochette, though the portions seem to have gotten a little smaller. The crew and the onboard Chef were proactive and smiling. Arrived ahead of schedule and was on the Gatwick Express in less than 30 minutes. When things go well, TK really is the best in Europe.

Houston to Kuala Lumpur via Istanbul. Ground staff was very helpful at Houston Airport, but ground staff at Istanbul airport are rather rough and rude. One of the cabin staff was not very cautious with food hygiene. Upon arriving Kuala Lumpur airport one of my check-in luggages was missing. I made a report and my luggage was delivered to my house the next end day.

✅ Verified Review | A direct flight from Dublin to Istanbul, which is often used for connections onwards to Asia or Africa, but this was solely for the purpose of visiting Istanbul. Turkish Airlines have gathered a very good reputation for themselves and this flight was no exception. The planes were extremely clean, the flight was on time, staff friendly and the entertainment very good. The food was also very nice, and is something they have been trying to constantly improve – they even make an air steward(ess) dress like a chef for the duration of the flight! Turkish delights handed out on take-off, as well as warm towels prior to landing. My only issue was with the price which was higher than average, but that was purely driven by the time of the flight (school holiday season). Classy airline due to their very satisfactory economy class service.

Istanbul to Washington IAD with Turkish Airlines. I tried to obtain an status match with another Star Alliance partner. They insisted upon a copy of the plastic card which my Star Alliance Airline cannot produce. My Star Alliance airline indicated this is not possible. TA's miles and smiles program website is impossible to use and slow.

✅ Verified Review | Flew from Vienna to Kuala Lumpur via Istanbul. On the positive side, food is excellent, service is attentive and overnight on long distance is a good as it can get on a plane. Transit in Istanbul has been reported as problem by numerous passengers. This is due to outsourcing to TAS Turkish Airport Services which is not part of TK. TK has made efforts to make transit as pleasant as possible in IST, such as allowing transit passengers to access the departure level without going through security control again and providing the most fabluous lounge in the world. If you have a jetty for departure, boarding is a very orderly process. Problems arise when there is no jetty and passengers just scramble into a shuttle. Bagage transit has worked very well even on occasions of short connection. On the negative side TK has grown too fast and also outgrown the available facilities at Ataturk Airport.

Hannover to Dubai via Istanbul. Once again a quite good experience. All 4 flights in time, in two cases landing ahead of schedule. Check in took a bit long in Hannover, and I wonder why online check in is provided but no baggage drop counter. Aircraft all clean, crew was friendly and food for economy class was good. Enterntainment system ok, just the provided headphones are not very comfortable. Transfer in Istanbul on both ways efficient. Can recommend Turkish Airlines, not sure if they are Europes number one but for sure they are among the best.

✅ Verified Review | This is the first time we have flown with Turkish Airlines and it was superb. Check in was quick and easy as was the priority fast track and boarding. On board the first flight the crew were friendly, helpful and attentive. The seats wide and comfortable and the food and wines excellent. The lounge in Istanbul was large but with plenty of seating and a wide choice of freshly cooked food and snacks. Not that we ate having had a delicious lunch. We boarded the plane to Mauritius and were immediately impressed by the welcome, the cleanliness and the comfort of the cabin. Straight after take off the Chef (yes they have an on board chef) came round with the dinner menu. Pre dinner drinks were served with small bowls of nuts and olives to be followed by a variety of hot and cold canapés served from the trolley. Our tray tables were beautifully set and dinner was served with all the little extra chefs touches just like in a first class restaurant. After an truly wonderful meal the cabin crew asked could they make up our beds. A bed pack was produced with mattress pillows and duvet. Our seats then became fully flat beds and I had a restful night. Having already chosen our breakfast we were wakened to yet another lovely meal. Arrival was on time and our baggage arrived quickly We had the same experience on our return flights nothing was too much trouble for the excellent staff. Having travelled to Mauritius many times in British Airways business class and experienced the scruffy aircraft and the lack of service, travelling with Turkish Airlines was a breath of fresh air much more @like being-in first class. I cannot recommend Turkish Airlines highly enough and look forward to travelling with them again. Turkish Airlines deserves 5*.

✅ Verified Review | Bangkok to Venice via Istanbul. New planes on both legs with the latest hard product, excellent food as usual. Flight attendants on the Istanbul to Venice segment were among the best I have ever had on a flight: young, polite, very professional, smiling. Turkish Airlines remains my only choice of travel between Europe and Asia.

Service on board was excellent, perhaps in part due to the fact that the business cabin was at most half occupied. The flight from Chicago to Istanbul is a evening/night flight, so we were first served a dinner and then the flight attendants made up the lie-flat bed. One really has to commend Turkish for the excellent, restaurant quality food they serve on board. Also a good selection of beverages. Flight attendants provided excellent service. One negative which I experienced last year with Turkish as well. On landing in IST, we did not dock at a gate, but parked out on the tarmac, which means one has to walk down stairs and then take a bus to the terminal. This is really unacceptable for a major international flight.

✅ Verified Review | Dar es Salaam to London via Istanbul. I was on an overnight flight from Dar es Salaam departing at 03.25 to arrive at Attaturk Airport at 10.25 later that morning. The plane was an old model and the seats did not recline completely. Sleep was not easy. One of the stewardess's in the business section could barely speak English, was unable to make herself understood and spent a lot of time opening & shutting overhead compartments in the business section, making it difficult for me to sleep (I was in seat 2B). My problem arose at Attaturk Airport when, only having a 2 hour layover, I chose to go to the business class lounge to relax until the connecting flight to London. However, I fell asleep and woke 20 minutes before take off. What I hadn't realised was that the gate was a 25 minute walk from the lounge and though I ran I made it to the gate only to be told the gate had closed, that I would need to go to the information desk to get another ticket for an alternative flight to London. When asked for instructions to the information desk, I was given incorrect information as to how to get there. Every member of the ground staff I asked told me a different direction, and were most unhelpful. Eventually I was told I needed to go to the transfer department - again given incorrect directions. Finally when I spoke to a member of staff there, he told me I had to go to the ticket office as he could not issue a ticket for me. Again, I was given incorrect directions to the ticket office. Back to information, who told me I had to go through passport control. When I got there I was told I needed a visa. Why? After all I'm airside, I'm not leaving the airport - no one had the courtesy to tell me that the only place I could buy a new ticket was outside the transit area. Again, I was given incorrect directions to the visa desk. I purchased a visa that cost me £20, went through passport control and eventually managed to find the ticket office. Again, I was met by very surly ticket office sales staff who were most unhelpful and who tore up my boarding pass & suggested I would have to pay a further £1050 for a business class ticket or £435 for a single economy ticket. She suggested if I wanted to try to buy one cheaper, I could do so online. When asked what the Wi-Fi code was, I was told there wasn't any. Having no alternative but to buy the economy ticket, I was then told to go to the incorrect check in desk! Standing in line for ages, when I got to the desk, I was told I had to go to 'C' section. Finally I came across the one and only helpful staff member, who understood my predicament, was sympathetic and helped me through the process of locating my luggage (which had obviously been off loaded from the original aircraft I was supposed to be on) and assured me it would be on the flight I was now booked on. I was aware that I had a restricted ticket and would therefore forfeit the ticket for a no show, or cancellation etc, however, what I did not expect was the rudeness and unhelpfulness from Turkish Airlines ground staff. I certainly would never book with Turkish Airlines again. It was a nightmare.

✅ Verified Review | Birmingham to Cape Town via Istanbul and Durban. BHX to IST a comfortable B737-800 with fairly good leg space. Food was okay. Cabin crew weren't very enthusiastic. IFE was a bit difficult to work as touch screen wasn't very responsive. Choice of movies was okay. Was shocked to see many passengers get up to collect their cabin luggage while plane was still taxiing on arrival in Istanbul and cabin crew did nothing except tell them to sit down over the speaker. Istanbul to Cape Town via Durban a new A330-300, much better IFE although seat would not recline and very uncomfortable for a 12 hour flight to CPT, including a 1 hour layover in Durban. Fortunately we did not have to disembark in Durban. Food quality was the same as previous flight. Appreciated the amenities (toothbrush, socks.etc) given on this long haul flight as this is not always provided for on other airlines. Cabin crew friendlier on this sector. Flight was punctual on arrival in CPT. Return flight CPT-IST via Durban on an A330-300. More experienced crew and friendlier than previous flights. Same food quality and almost exactly same menu. IST to BHX on a B737-800. Boarding was disorganized and painfully slow which caused a slight delay in the flight. Lack of adequate airport facilities at Istanbul a contributing factor. Same breakfast served as on previous flight. Overall, not a great experience but considering it was cheapest ticket available I accept the outcome. Service and product quality nowhere near as advertised. Food menu was repetitive on all flight and cabin crew not always professional with not very fluent English.

✅ Verified Review | Johannesburg to Montreal via Istanbul. Check in at JNB was uneventful. Turkish Airlines uses the SAA lounge which is pretty ordinary but food choices are extensive. Boarding was delayed due to late arrival of the inbound aircraft but was conducted in an orderly manner. Onboard, the aircraft looked well kept and the FA's were friendly and spoke very good English. Food and wine quality were good but I would have liked to have a few South African wines. Dinner and drink service was very slow and it took us over three hours to get to desert once we were airborne. The aircraft on the JNB-IST leg did not have wifi and although the IFE had a large selection of movies, it was on the skinny side when it came to new releases. Flight landed on time and with almost every flight we were bussed to the terminal. Spent a few hours in the Istanbul lounge which is well and truly an amazing experience with a very large array of food and beverage offerings. Boarding on the second leg was absolutely chaotic and TK should be ashamed of putting their premium passengers through that ordeal. Once again we were bussed to the aircraft. The second A330 was brand new and the crew and their service were outstanding. I felt pampered throughout the 10 hour flight and was able to catch 3 hours of very comfortable rest in the lie flat seats. The WiFi on the second leg did not work despite the pursers countless efforts to get it up and running. The food on the second leg was superior to the first which likely was related to catering being done out of TK's hub in Istanbul. The flight landed on time but the luggage delivery was slow with priority bags coming out towards the end. Turkish offers a very good business class product on long-haul routes and I would not hesitate to use them again. They must however improve boarding and gate arrangements in IST which are deplorable.

Venice to Kuala Lumpur via Istanbul, first flight an overbooked A321 flight. As an Elite member, I was upgraded to Business class at the gate. I appreciate the 2-2 Business class configuration Turkish Airlines has on most of their A321s. It makes the difference compared to other European carriers. Meals were gorgeous as usual, champagne generously available. The chef on board was nice and attentive, otherwise service was a bit rushed. Istanbul to Kuala Lumpur on a new A330-300. Quite low load factor on this segment, I had the chance to take two emergency seats all for myself. Service in general very good, had a long chat with cabin crew at the back of the plane, they seemed nice and friendly. My suitcase arrived in Malaysia damaged but it was picked-up at my place, repaired and delivered back by Turkish Airlines itself in less than 24 hours.

✅ Verified Review | Edinburgh to Kansai via Istanbul. Both flights were comfortable and left and arrived on time. Edinburgh to Istanbul on a modern Boeing 737, Istanbul to Kansai on an older A330. Leg room was just about adequate on both flights - I'm 1.92m tall. Food was good and plentiful, entertainment on the A330 was of poor quality - both the screen and the sound were a bit snowy.

✅ Verified Review | Dubai to Amsterdam via Istanbul SAW. Departed late in DXB. Upon boarding the plane, cabin was totally hot and the whole flight it was uncomfortable. We were able to catch our flight to AMS despite that we were running to the gate. 20mins++ we were still on ground and while looking at our window I saw my luggage as well as my friends luggage just lying outside our aircraft, until our plane pushes back, I was able to take a photo of it. Upon arrival in Amsterdam our luggage didn't come out from the conveyor and declared as mishandled luggage. No direct TK staff spoke to us, no amenities provided to be used while in Amsterdam as we are not non resident.

Sao Paulo to Bangkok via Istanbul with Turkish Airlines. In the last 3 weeks they have changed our flights 5 times with just an email notification. No change to connecting flights so if I didn't call there would be no connecting flight. Their customer service act like they are doing you a favour by changing flights. No response to a complaint made via the internet 2 weeks ago. I have used over 20 airlines and this company appears to be the Fawlty Towers of airlines. First and last time I book with them. It takes over one month to receive a refund if you don't want to change flight times every few days. I believe you have to call Turkey for this to hopefully happen.

✅ Verified Review | Heathrow to Antalya via Istanbul. I booked our flight with Turkish Airlines months in advance. Flight times changed and I made to contact to customer services (cannot be done on their website) to book the new time schedule. I had great trouble to understand their English. Once you book your tickets, you need to fill a form called APIS, to be able to check in and print the boarding pass. We tried this online many times, it got to a point that I wanted to cancel the flights. I had to contact their customer services but again, no luck to talk to anyone who can speak English clearly. We travelled to the airport to sort the problem and book our seats. Our flight was delayed 2 hours, found out at the airport. This caused further problem as we had a transfer flight from Istanbul to Antalya. We were dumped at the Istanbul Ataturk airport, no one there to tell us where to go or what to do. I speak Turkish so we could find our way and helped others. We needed to pass security points, walked almost 1 hour to get to the international to domestic side. But the domestic flight delayed too and we arrived there at 12:35 midnight to find that one of the luggage was left in Istanbul. We waited until 1:45 at their customer services to be told that it was not their problem, it was Istanbul. After long discussion we were told that they would send our luggage the next day. We waited all day for the luggage to arrive. It arrived at night and we wasted a day. I rather use a budget airline and avoid this airline.

Amman to Toronto via Istanbul. Going to Amman meant a 10 hours stop over and then back to Toronto a 9.45 hour stop over, both ways we flew business which should mean a hotel or at a 2 hour room in the business lounge where you can catch a nap and a shower. Both ways we were refused hotel or a 2 hour room. We were not alone - the same was happening to people flying to and from Johannesburg. It seems Turkish Airlines are offering flights with long stop overs and not giving the consumers the option of shorter stop overs then trapping them at Istanbul airport. This airport has some of the most over inflated duty free shops I've ever seen. Research the flights carefully even though Turkish Airlines are not offering shorter stop overs when puting your from and to destinations, there are and people are being forced to spend more than half a day in Istanbul airport. This is not right. I've been travelling 8 hours and still another 8 hours before catching a 14 hour flight to Canada.

✅ Verified Review | Istanbul to Singapore. Disorganized boarding this time. Rather long bus ride to remote stand. A330 with lie flats and extensive IFE but no onboard Wifi. The onboard catering was extensive and substantial a là TK style. Cabin crew were hard working and gave an overall good level of service. Arrived almost as scheduled, delayed slightly to heavy traffic at Changi. Overall another solid long haul flight with TK.

✅ Verified Review | Kilimanjaro to London Heathrow via Istanbul. My route on the way to Tanzania wasn't too bad, although my friends bag did get lost. On the way home it was a terrible 24 hours. We got to Kilimanjaro airport early and then when it came to check in three people from my group including myself weren't on the list to fly! We had to wait till after check in had closed for someone to drive to the airport with a different list, during this time we were told nothing we had no idea if we would definitely be on that flight. We finally got through and then very quickly had to go through security again and wait to board. We had a two hour wait even though our plane had arrived - we got given no information. I hadn't had a drink in over 4 hours due to the fact you can't take liquids into the airport and then the only place I could buy a drink I was only there for a minute until I had to move again into somewhere we couldn't take liquids. They had moved some people up to business class and then after about an hour took in everyones tickets and got them reprinted, back to economy. Finally once we were on and then arrived at Istanbul, due to the fact we were 2 hours late one of my friends travelling with us had missed her next flight. Throughout the whole journey she was asking for help, she was literally on the back seat of the plane and wouldn't allow her to be one of the first to get off so she was the last person off. We then had to wait for a bus to take us to the airport. Once there we tried to find someone to help her, she asked someone who sent her to somewhere you go if you didn't have a boarding pass - this wasn't the issue (causing her to be even later). We asked 5 people at the airport for help and the staff were all rude saying 'I'm busy' and walking off. Eventually we found someone who told her where to go but it was too late she had missed her flight. I then got on my next plane to Heathrow, once landed at 4.30 I went to collect my luggage, I waited an hour and a half for them to then say 'That's all the bags.' Which meant 6 out of 7 people I was with didn't have their rucksacks. We all went over to lost luggage and there we got told all our bags weren't on the flight and that they were on the next flight coming from Istanbul. If we had been told this earlier it wouldn't have been as big an issue yet we waited an hour and half and parking at an airport isn't cheap! There was no communication at all. We got told we could wait till the next flight came in which was gone 9 in the evening or get our bags delivered to us in a few days. I opted for getting my bag delivered as my parents would have had to pay a fortune on parking else. Not happy at all, such a long tiring day with no communication. The one positive note I have is that the landing in London was very smooth!

✅ Verified Review | Montreal to Istanbul on Turkish Airlines. Check-in was handled by a ground agent and not a Turkish Airlines staff. It was a little slow as I wanted my bag checked only to Istanbul and not my final destination. Turkish uses an affiliated lounge in Montreal which was packed with standing room only so I left and walked over to the Air Canada lounge which was very quiet. Boarding was slow with business and coach passengers processed at the same time but through different queues. On top of it, passengers were kept waiting in the jetway as the crew was not ready. Onboard the aircraft looked newish. The FA's were courteous and spoke decent English. The lie-flat seat was comfortable but narrow and the crew turned into a bed by using a mattress and duvet. Service was prompt and food and beverages including champagne were of high quality. IFE had a rich selection of movies and the screen was a decent size. Wi-Fi connectivity was great. Flight left on time and arrived ahead of schedule. Overall it was a solid business class product.

✅ Verified Review | On 16th July, some hours after the coup attempt in Turkey, I went to the Munich airport expecting that my flight to SFO with a stop in Istanbul would be cancelled, but for my surprise, at the check-in I was informed by the Turkish Airline staff that the situation in Turkey was normal and that my flight from Istanbul to San Francisco was confirmed. So I got the flight to Istanbul but the situation I found at the airport was terrible. A lot of flights were cancelled. I found out that my flight to SFO was delayed by 5 hours, so I went to the gate and waited there. Then, after 5 hours waiting, they announced that all flights on that day were cancelled and asked passengers to go out of the terminal and ask for a hotel in the Turkish Airlines desk. I went out of the airport but my luggage was not in the baggage carrousel. I went to the hotel desk and they asked everybody there to enter in a bus and we were taken to a hotel. There a Turkish Airlines staff told me that my luggage will be delivered to the hotel and that my flight to SFO was confirmed to the next day. At the next day, we discovered that all flights from Turkey to USA were cancelled and we should wait another day. At the second, the flight was again cancelled, so I was given the option to return to Munich and request a refund of the flight to SFO. So I returned to Munich, but my luggage was lost (they didn't deliver it at the hotel as promised). I filed a report for lost baggage at my arrival at the Munich airport on 18th July and as instructed, I opened a complaint on the Turkish Airlines site on 25th July. Since then I didn't receive any response (40 days without any contact!). I tried to contact the company by telephone, e-mail or via their feedback system, but nothing. This is not acceptable.

Very good flights as usual with Turkish Airlines. The aircraft on the Singapore to Istanbul route was a brand new A330-300 with the latest hard product. As an Elite member, I could use WiFi free-of-charge for the whole flight (even if I was flying in Economy) and it worked perfectly. Food on this leg was just OK as not prepared by Do&Co. Second leg on a new A321. Both flights left 30 min late due to heavy traffic at both Changi and Ataturk airports, but landed ahead of schedule. Nice cabin crew, a few members looked quite tired though and could have smiled a bit more.

✅ Verified Review | Amsterdam to Johannesburg via Istanbul. Very good service and I would not have any complaints if it were not for the uncomfortable and cramped seating. Not adequate for someone over 1.85m. Otherwise, happy to fly Turkish Airlines, flights were on time, the food and beverages are very good, perhaps their A330's need a bit of refurbishing.

✅ Verified Review | This month I used Turkish Airlines for the first time from Tbilisi to Dusseldorf via Istanbul SAW. Both times after boarding it took nearly 1 hour for take-off. Unfortunately there was no air conditioning (you can imagine the weather at the end of August in Tbilisi or Istanbul). The pilot apologized for that but of course, its hardly a consolation. The food on board is really good and the staff is well trained and helpful but I don't think I'd ever risk again to fly with Turkish Airlines.

✅ Verified Review | Flew from Bogotá to Istanbul (with a technical stop in Panama City) on an A330-200, and then Istanbul-Amsterdam on an A321 with Turkish Airlines. The crew was very attentive and friendly. I had ordered a vegetarian meal and it was delicious on all flights. Plenty of drinks in economy class. The IFE wasn't that great, on the A332 we had no 'navigation map', but there were lots of movies to choose from. On the A321 however, there was nothing. The crew played some romantic comedy on a DVD. I would definitely fly again with Turkish Airlines, but next time I will bring my own entertainment.

✅ Verified Review | Istanbul to Toronto with Turkish Airlines. The food is excellent. The cabin crew friendlier than many airlines I've flown with. Never had any trouble and the flights are almost always on time. Love the direct flights to Canada. The economy class seats could be a little bit more comfortable but overall a happy customer.

✅ Verified Review | Zurich to Istanbul with Turkish Airlines. Great contract lounge at ZRH (Aspire) operated by Swissport with a terrace from which one can do some great plane spotting. Offerings were also much better than the Senator lounge, the bean counters must be hard at work as usual at the LH group. On time departure and orderly boarding. 2x2 business seating, IFE and much appreciated quality catering. While flying in a metal tube with little distractions it is nice to be served a nice meal. The onboard chef was attentive and the chicken papillotte was very good. One can even enjoy a cup of Turkish coffee afterwards. Scheduled arrival into IST. Kudos to TGS as the CIP bus was available (and this time was for J pax only) for a speedy transfer to the terminal. The new headphones seem to be of inferior quality, minor problem in a otherwise yet another very satisfactory TK journey.

✅ Verified Review | TK is my preferred airline. As living on the Asian side of Istanbul, I booked last flights to CDG & BRU from/to SAW Istanbul Sabiha Gokcen airport. It seems that TK offering from/to SAW not the same product as from/to IST and that the SAW TK fleet are old compared to the fleet based in IST, shortly not the same product. OK, we had during my last flights (SAW-CDG-SAW & SAW-BRU-SAW) a “Flying Chef” on board, but no choice on food, only Y configuration and no inflight entertainment IFE (personalised screens) available. The ground TGS staffs at business check-in counter at SAW airport has poor or no English knowledge and not communicating / speaking at all. TK should standardize the product and service and should offer and have in all airplanes same business and/or economy seats. You or your partner TGS have also a huge space of improvement by delivering as priority marked luggage. For inbound flights I had to wait 45-60 minutes and luggage didn’t been delivered with the first ones.

✅ Verified Review | Niamey to London Heathrow via Istanbul. What a hectic night. We sat on the plane on the tarmac for two and a bit hours because they lost an oxygen tank and couldn't find a new one. They then cancelled our flight and stuck us back in the terminal. Then the heavens opened. Obviously the best option was to stick 200 grumpy passengers outside in the thunder, lightning and rain. Next, they took us 4 at a time in taxis to an hotel. My wife and I were put into what appeared to be the remnant of a much hated Toyota Corrolla. We hung out there for a bit with a guy who spoke no English whatsoever. Once he left us alone in his car and we realised we were going nowhere we accosted a man with a Turkish airlines jacket in a dark car park (still raining). He put us on a bus which proceeded to tour Niamey at 3:00am with the AC on full blast which helped our wet cloths become much more effective in helping us contract some illness. Finally after messing about for a total 6 hours, at 4:00am we got a hotel which makes faulty towers look like New York's Waldorf hotel. There we were left in the hands of the Receptionist. What he lacked linguist ability and clarity of speech he made for in volume and repetition. Needless to say information about our fate was lacking. At around around 7:30am a rumour spread that our suffering may end by 8:00pm that evening. Finally at 8:00pm we were herded into a bus and taken to the airport. There, the Turkish Airlines staff directed us to line up and walk around Niamey airport. At the departure gate our boarding passes and baggage tags were handed out. Once we finally boarded the aircraft most of us passed out with exhaustion for the rest of our journey. Needless to say this is a journey we will not forget in a hurry.

✅ Verified Review | Booked a flight from Bologna to Los Angeles via Istanbul. First flight was cancelled because of the coup. We ask at the ticket sales and they say everything ok and provide a new ticket for the day after. We arrive in Istanbul and sleep there for one night waiting for the second flight the next morning. As we arrive at the airport we learn all flights to USA have been cancelled again. We go to the ticket sales where a woman finds us a new flight from Istanbul to Frankfurt and a Lufhtansa flight from Frankfurt to LAX, the day after again. One more night in Istanbul. At the check-in counter I'm told they can't check us in for both flights, "Because we are two different companies". They say we have to get the luggage back in Frankfurt and check-in again with Lufthansa. Luggage is not in Frankfurt, I ask for information at the baggage claim and they explain to me when luggage is in transit it's kept in transit 'til the final destination. We move to the departures terminal and check-in again, but there's no seat number on the boarding pass. As we arrive at the gate we find out that the Turkish Airlines employee had jut put us on a waiting list. Boarding refused. We go back to the TK ticket sales and after two hours they manage to find us a new flight for the day after. We ask for our luggage, as we have been wearing the same clothes for 3 days and we find out the luggage is not in Frankfurt at all, as it's been never loaded on our flight from Ataturk. We make a claim (fortunately the German personnel is far more professional than the personnel in Ataturk). They say the luggage will be sent to LAX with the next flight from Ataturk. The day after we finally fly to LAX with a LH flight. Luggage is not there. Another claim, they say to come back the day after because TK made another mistake and sent the luggage to Frankfurt. We spend a night in Los Angeles and finally the luggage arrives in the evening. Turkish Airlines is poor in dealing with the customer.

✅ Verified Review | We flew from Los Angeles to Geneva via Istanbul. Flight from LAX to IST was full and while the catering, inflight entertainment and cabin staff service were good, the impression that remained from this flight was the lack of leg room for such a long haul flight. I'm 1m 80 and my wife 1m 76, which has nothing exceptional in the European population and despite having removed all brochures from the seat pockets in front of us, our knees in a normal seating position were touching the seats in front of us (that were not even inclined). We battled during this 12h30 flight to find the most confortable position without success. A real pity that TK accomodate maximum seats in Economy despite very good 9 seats abreast configuration on this 777-300 (vs 10 for many other airlines). Like many European travelers, we have been attracted to Turkish Airlines by their competitive prices (around 50% cheaper than AF, BA, LH, LX when we booked to the ticket early April), their enviable reputation of Best European Airline by Skytrax for several years in a row and their staff reliability (no strikes recorded during the last few years compare to AF/LH for instance). Transit via IST was OK while extremely crowded highlighting again the dramatic need for TK to operate from the new airport under construction. Flight from IST to GVA was fine (A320) without leg room issues). Ground service was inexistant during the transit and we were finally all packed at Gate 306 with no seating capacity available at the boarding gate given the crowd.

✅ Verified Review | July 15th, 2016 I flew from Oslo to Manila via Istanbul. We landed normally on time, July 15th, 11pm in Istanbul for a short transfer for the next flight - but that was not to be. Leaving the plane we noticed there was no personnel from Turkish Airlines to be seen. After walking around looking for the gate for the connecting flight we started to feel something was wrong. And it was. The airport was closed (we were the last flight in) and the military coup was in progress. Since there was absolutely no information coming from the airport or Turkish Airlines personnel we had to rely on rumors and twitter to discover what was going on. In short order, here are the events as they unfolded: No personnel from Turkish Airlines was to be seen or heard from in any form from 11pm July 15th until 2pm July 16. They left thousands of transit passengers stranded without food, water or information. No information whatsoever was at any time given to us before the following day 2pm. The transfer desk and information desk was at all times left unmanned. After 14 hours my flight was cancelled. Over the speakers we were given the option to either travel to Turkish Airlines HQ in Istanbul city centre, or call their call center (all lines busy). It was complete chaos. I ended up having to go online and buy a new one-way ticket out of Istanbul. Travel Tip: Find another airline.

✅ Verified Review | I flew from Munich - Istanbul and back. I think, Turkish Airlines are in fact the best European Airline. I also fly a lot with LH or KLM/AF (in Economy). You can't compare them with TK. The airplane seemed to be new. Both flights were with an A321. On both ways, there was IFE with a large choice of different international movies and documentaries. Never seen this before on an A321 or/and on short-haul. The flight time was enough to watch one movie. However, When you watched a movie and had your earphones on, the cabin announcements were so loud. Food was delicious. At first you get a turkish delight. For the meal, you could choose between Turkish meat-balls and something with chicken. I had the meat-balls which was great. Alcoholic drinks were free. I took a beer and a freshly squeezed orange juice. The staff were nice. Seat comfort is ok. I'm 5ft. 10in. I had enough space to the front and for my legs. The space to my neighbour was fine. I highly recommend TK even in economy class.

✅ Verified Review | I often fly Turkish Airlines economy class, but this time I flew business class Istanbul-Riga-Istanbul. Turkish Airlines is my favorite airline, but business class exceeded all my expectations. In Istanbul Ataturk airport I could check-in and use the business class passage for migration/security control - which is very valuable in such a busy and crowded airport. Moreover, Turkish Airlines lounge is free of charge for business class passengers. The seats in the business class are wide and comfortable with ability to transform a seat to bed-like resting position. The in-flight entertainment is wonderful - from many new movies, channels, series, etc. Inflight service is excellent with very attentive flight attendants. The meal service was simply fantastic - bext to appetizers, there is a selection of 3 possible main course choices (but I did not like any of them (veal, shrimp, vegetarian), so I was offered extra choice of chicken - to my own surprise). I highly recommend this airline even with economy clas, and its business class is a delight.

✅ Verified Review | Istanbul to Zurich. Lounge and fast track access at IST convenient and at a high standard. Ground services provider TGS also on good behavior. On time boarding with priority implemented for families and status/business Pax. Warm greeting by crew and informative announcement from the flight deck in good English. Proper 2x2 business class seats with on demand IFE and a wide range of content. The 3-course onboard catering very good as usual. Cabin crew could be a little more proactive with refills. Landed ahead of schedule at ZRH. Turkish Airlines is providing a very competitive product and premium product compared to other European Carriers.

✅ Verified Review | Istanbul to Odessa. Turkish Airlines are a godsend if you need to get to Yemen or Kyrgyzstan. They have a relatively new fleet of planes and an amazing business lounge at Istanbul. However I must warn that this veneer of modernity can disappear quickly if you have any travel issues whatsoever. Lying beneath the surface is a bureaucratic organization and your connection through Istanbul will not be like your connection through Munich. Surly staff, grimy bathrooms, and general discomfort. If you miss a flight and have to stay overnight, you may have the full Turkish experience. So, if you need to get to Tehran in a hurry, Turkish is your best choice.

Flew from Tokyo Narita to Malaga via Istanbul. Flight departure was 2230 but at the airport I was told the fight was leaving at 2200. Narita is very far from the town so people arrive early anyway. Flight time was longer so maybe they were anticipating head winds. Very friendly and hard working crew on a full flight. There was a lot of turbulence with the crew having to sit for a lot of it but the cabin atmosphere was very calm. I have no complaints at all about Turkish Airlines onboard service but the IST ground handling staff let them down as they are miserable and unfriendly (NRT of course where good but that is Japanese customer service).

✅ Verified Review | Flew Turkish Airlines from Miami to Istanbul. Positive things were: the plane looked really nice, every passenger has a screen in front of him/her with a lot of movies, the drinks are free. Negative things were: there isn't enough space for your legs when you are 185 cm tall and the food was not good enough (taste, variety).

✅ Verified Review | Brussels to New York JFK via Istanbul with Turkish Airlines. TK is known as the Best European carrier, but in our opinion it isn't. There wasn't enough space for our legs, 2/3 of the served food wasn't tasteful for West-European passengers. In the first flight from BRU to IST the screen wasn't working and it wasn't possible to get it working. Positives, the selection of movies I could enjoy on the second flight from IST-JFK.

✅ Verified Review | Istanbul to San Francisco. Employees don't speak or understand English well. We had an infant with us and reserved a seat with a bassinet when we left. They didn't give us seats on the same row as a family, but I said at least we get the bassinet. At the gate it appeared that they printed the wrong boarding pass for us which complicated security for us and caused us to lose the bassinet seat after all of this. Now we had to suffer a 13-hour flight separate from each other and with no bassinet to put the baby in.

✅ Verified Review | My flight was from Nuremberg to Istanbul with an A321. The flight was a great experience for me. The good start was when I was informed that the airline upgrade itself my seat from economy to business class. I was surprised. When I first got in the aircraft I observed that the Business cabin room was great. There are 2 seats in every side instead of the 3x3 (with a vacant seat in the middle) which is the average. The seat space was quite comfortable, the meal was tasty and I also enjoyed the beverages (fresh orange juice, a home-made lemonade and a glass of white wine). The touch screen gives you the opportunity to reach your destination in a relaxing and calm way.

✅ Verified Review | Beirut to Malta via Istanbul. Team was so friendly in both connections flights, flights almost on time. First connection a big airplane with Multi Entertainment choices. Beverage was acceptable. Seats as per normal standard for Economy but 2nd connection airplane to Malta was small and Seats are so tight. No Entertainment available on this flight.

✅ Verified Review | Flew Turkish Airlines on 25 July from Bangkok to Manchester via Istanbul. It was an excellent experience from start to finish. The cabin crew on both flights were very friendly and professional. Food was plentiful and very tasty. The cabin was very relaxed and peaceful which made for a wonderful journey. It was really pleasing to see this airline operating so well following recent events in Turkey and at the airport. I can highly recommend them.

✅ Verified Review | Toronto to Rome via Istanbul with Turkish Airlines. We had a very good flight with fully reclining seats - proper flat beds, staff do their work properly, meals are very good and nicely presented. Very enjoyable experience, we keep using this airline. We had a connecting flight from Istanbul to Rome, and we spend a few hours in their excellent lounge, where we had showers, meals, beverages, and experienced different corners for variety.

✅ Verified Review | Our flight was one of the first out of Istanbul to the United States (to Washington) after the coup attempt of July 15. I was expecting some disarray on the ground and in the cabin but everything went smoothly. I wanted to write this review to express my gratitude to the cabin crew. The flight was TK0177 on July 19, 2016. This group of attendants were the best I have encountered in a long time, on all the flights I took in the last few years. They were eager to make our experience a pleasant one and they succeeded. Their service was efficient with a smile, and with great attention to detail. I am happy with Turkish Airlines in general but what makes it exceptional is the existence of such employees that elevate boring and long flights to outright enjoyable.

✅ Verified Review | I had a return flight Brussels-Dakar via Istanbul. I got my flight Brussels-Istanbul on 15 July. However, due to the political situation in Turkey, my flight Istanbul-Dakar on 16 July was cancelled and I was stuck at Ataturk Airport. After queuing for 7h30, I was informed there would be no flight to Dakar for the next three days and was sent to another desk. After another 1h I was informed there was a flight to Dakar the day after, but the boarding flights were printed with mistakes. On 17 July, Turkish Airlines put me on a flight back to Brussels. Therefore, I have never used my partial tickets Istanbul-Dakar and Dakar-Istanbul and they have committed on their website to refund these tickets. However, they are now making it a nightmare to claim back. Throughout the situation, no communication was provided to travellers, staff assistance was poor (the first food provided arrived after more than 10h), and even now the support provided is just not acceptable. There was never an apologies or concerned expressed. You do not want to be stuck in Turkey in the middle of a military coup and have to depend on them.

My partner and I were on flight TK53 from Tokyo to Istanbul and were due to get a connecting flight home to Dublin (TK1975). Approximately 2 hours before we landed, we saw live TV coverage of the Coup from Istanbul and waited for updates from cabin crew. An hour later, the pilot announced that we would not be landing in Istanbul due to "operational reasons". This was the one and only announcement given until 12 hours later. We landed in Antalya and were brought into a working terminal. We sat and waited patiently. At 6am, we were bussed to another terminal - an unused, abandoned terminal with no facilities or options to get food and very little air con on what was an extremely warm morning. There were no reps from Turkish Airlines, there was no WIFI, there was no communication of any sort. At midday, a cafe was opened and food served at high prices. The free food of water and bread became tiresome as that was our only option since landing at 4am. At 8pm we were informed our flight would be returning to Istanbul and there we would be met by reps who would transfer our boarding passes. We were assured all would run smoothly and we would have the option of getting a hotel for the night. Upon arrival at Istanbul, we joined the queue for the transfer desk. It took 6.5 hours to reach the top of the queue - no reps, nobody to answer questions, no customer service whatsoever. When we finally got to the desk, we were met by staff members who were more interested in updating their Facebook Status' rather than helping the customers standing in front of them. There was no sense of concern or apology.

✅ Verified Review | Flew New York JFK to Brussels via Istanbul. Turkish Airlines was great, definitely recommend. The food was very good for economy class - I ordered vegetarian meals, which are almost always bland and generally awful, but I had no complaints. They seemed rather sophisticated and quite tasty for airline food, and you actually eat with real, metal utensils. The seats were comfortable enough (probably the most average portion of the flight), and my transatlantic flight had TVs (as expected for a 10-11 hr flight) with good selection, and my shorter flight (4 hrs) had overhead TVs that were available for everyone to watch. Best part of Turkish, though, is that they really do take care of you. On my transatlantic voyage, they provided a package with slippers/blanket/sleep mask/headphones/toothbrush and more. The bathrooms had real flowers in them, and they came around many times with food and drink - first with Turkish Delight, then with a different cake, then with dinner, then coffee/tea, then breakfast, then coffee/tea a second time). Overall, great experience. Clean, comfortable planes, really good prices, quite good food, and it seems a genuine care for passengers.

✅ Verified Review | I flew with Turkish Airlines from London Heathrow to Seoul via Istanbul on the 28th of June. During check in for the bag drop, I found that my seat reservation had been changed, unknowingly, which was a disappointment considering I had reserved my seats with the company via telephone. Upon taking my seat and checking out the IFE I found that the Map screen wasn't working at all, which was another disappointment, I'd seen one person call the flight attendant asking her the same thing. The entertainment, meaning the music and movie selection was good but not great. Nothing that was particularly new. We were given Turkish Delight as soon as all the passengers were settled down - it was A nice unique touch to their service. The flight attendants were dressed smartly and were attentive, however, looked moody and tired. The food service was brilliant. I chose the pasta option and it was very good. The side dishes accompanying it were very good also. Their Homemade Lemonade with Mint was really refreshing. The flight was proceeding ahead as normal until we landed and were at the gate ready to disembark the aircraft. We were told to take our seat's because the airport authorities wouldn't let us off. We were not aware of the issues at Istanbul's Ataturk Airport. The crew didn't mention it to us but people slowly started to find out. We were held on the plane for 6 hours, without any food - water was available but the crew had run out of cups which made it difficult for people to stay hydrated. After disembarking the plane via stairs, we were rushed off into Terminal Buses to take us to the airport entrance, once it was safe. By this time it was 2am and I had missed my connecting flight. It was canceled due to the incident - all flights were. The amount of stranded passengers in the terminal was overwhelming, and to see that no Turkish Airlines staff were there to assist us with the queries we all had was shocking. In incidents like these, when these things happen staff should be there to assist with the backlog of passengers. I ended up waiting until 9am for the information desk to open to re-book my flight to Seoul. When I finally got on the flight to Seoul, the service was immaculate. Everything worked and the flight was great. We were given Turkish Delight and Hot Towels, including complimentary amenity kits and a menu which clearly stated what the meal options were. Snacks anytime you wanted and the flight attendants regularly came with drinks to keep everyone quenched. The flight attendants were attentive and friendly and it was generally a pleasurable flight. The only thing I'd say having been on two flights was that I felt we were being treated like royalty on the longer long haul flights and less attended to on the shorter ones i.e London to Istanbul - we didn't get hot towels or much attention. Overall their in-flight service is very good, food is top notch, however, their ground staff could do with more training in customer management.

✅ Verified Review | I flew with Turkish Airlines from Kuala Lumpur to Munster (via Istanbul) and returned from Berlin to Kuala Lumpur (via Istanbul). All flights departed and arrived on time. The aircraft was clean and fresh, as well as the cabin crew. The seat was comfortable and the temperature inside the aircraft was set to a perfect one for me. The food was also very nice and delicious. However, the food tray did not sit properly on the table. The bottom side of the tray was not flat (it might be deformed due to the heat from previous meals) so it moved every time I used a knife or spoon on the food. It happened on all the four flights. The cabin crew and ground staff were very kind and polite. The inflight Entertainment was excellent, but the touchscreen (on some aircraft) was not as responsive as I expected. Overall, enjoyable flights and I will fly with them in future.

Istanbul to Bodrum on Turkish Airlines. Checked in using the priority counter and quickly made my way to the lounge. The lounge at that hour of the morning was crowded and noisy. The food on offer was pretty good and was replenished regularly. Boarded the aircraft by bus which seems to be a common occurrence in Istanbul. The aircraft was newish with individual IFE screens at every seat. The legroom was poor even for someone who is 5'7". Inflight service was prompt and consisted of a snack box with a sandwich, dip and pudding. There were regular announcements from the cockpit and the service director. Although not perfectly spoken, their English was good enough to understand. Flight arrived on time and luggage delivery was prompt. Overall a decent experience.

✅ Verified Review | Dusseldorf to Istanbul with Turkish Airlines. Very satisfied, everything was OK. Many choices on screen (movies and games etc). Food was perfect. Staff were friendly and professional. Enough space for legs. Plane was clean. Newspapers was ready and free and the homemade lemonade was delicious. I recommend.

Tel Aviv to Cairo via Istanbul. Turkish are one of the better airlines for sure. The food is good and the passengers are given actual silverware which is a nice change. The inflight music is quite nice and relaxing and the staff were nice and quick to respond to any requests and departed and arrived on time.

Our first trip with Turkish Airlines. We had chosen this carrier, because it had the best flight schedule for flights out of Stuttgart to Mauritius. Flights STR-IST/ IST-STR on A321, IST-MRU / MRU-IST on A330. Planes new and in very good condition. All flights were (more or less) on time. Transfer in Istanbul on outbound flight was easy and quick. Unfortunately online check-in for return flight from MRU to IST was not possible and we had to collect our boarding pass for the leg IST to STR at Transfer Desk in IST and therefore had to queue for a while. On all flights very good service. Great variety of drinks. Full meal even on the legs STR-IST / IST-STR. On longhaul legs 2 full meals with choices and sandwich service throughout entire flight. Amenity kit offered on both longhaul legs. Great IFE system with a large selection of movies, TV shows, music and Live TV. Legroom in Economy is not very good. Felt a little cramped. For larger persons it can get uncomfortable, Luckily flights were not full, so we were able to spread out and find some sleep. Friendly crew members. Overall a good experience. Too bad, TK doesn't offer Premium Economy on these flights, they even decided to abolish Premium Eco even on 777 flights.

The flights from and to Istanbul in Business are usually very high comfort and the lounge in Istanbul is one of the best worldwide. However, flights to and from most destinations in Africa in the Boeing 737 are not worth their money. Even for overnight flights the planes are not equipped with lie-flat-seats so for me there is basically no difference to economy. I booked several flights with Turkish to Abuja, Addis, Accra, and Nairobi but will cancel these bookings in order to go with another airline.

✅ Verified Review | Flew Turkish Airlines from Milano Malpensa (IT) to San Francisco via Istanbul, with my wife and two kids. On the first leg (Milano to Istanbul), we received a full meal and my kids dedicated gifts (toys and book). On the main leg from Istanbul to San Francisco, we received complimentary trousses (yes, in the economy class) two full meals + free availability of sandwiches and beverages, my kids received other dedicated gifts and trousses. Meals were generally good, even the pasta was good. The Flight Entertainment System maybe needs some adjustments: the games keep freezing, so I had to ask to the staff (really friendly and responsive) to restart at least three time the display of one on my sons. We did the online check-in, so we had a dedicated counter fro baggage drop-off at check-in, avoiding the queues of the economy class. Unfortunately, in seat map shown during online check-in the presence of the baby bassinettes was not indicated, so I discovered it only during the flight, not so comfortable. Moreover, the website is not so user friendly, it is impossible to select a special meal for example. Conclusion: Airline, staff and services really OK. The website needs some updates (the Emirates one should be used as a reference).

Flew Business Class from Lagos to Athens via Istanbul. Had a 20 minute delay, but despite that, no other negatives. The airplane was very new and clean and Cabin Crew were very kind and welcoming. Welcome drinks made the beginning of the flight pleasant. The new entertainment system for Turkish Airlines was very nice with good movies and music even though I would have liked a wider music selection. Food was fabulous, and seat reclined into a full bed. No turbulence through the flight.

Rome to Cape Town via Istanbul with Turkish Airlines. Excellent, punctual flight from Rome to Istanbul with Turkish Airlines, with good food, excellent service and real business class seats. Attaturk airport in Istanbul is under construction and thus very messy. Difficult to find BC-lounge. A340 plane to Cape Town had been under repair and thus boarding one hour late at hangar with another hour waiting inside plane. Arrival one hour late. Service and food good, but business class seats worn out and very uncomfortable. The do not recline fully and foot rest did not hold up on both flights. On return flight, audio did not work and could not be fixed by staff. Fact: this is not a business class standard, although the price is about 1000.00 Euro less than competition.

✅ Verified Review | Rome to San Francisco via Istanbul. It was my first time using Turkish Airlines and I was greatly surprised by the excellent service on the plane and in the lay-over airport (Istanbul). On the plane, although in economy class, we were treated well. In the toilet there were fresh flowers, creams and parfumes to select. I also saw staff cleaning up the toilet which is something very helpful especially in a very long flight. I have never seen such a great service.

Amman to St. Petersburg via Istanbul with Turkish Airlines. I was worried initially about the relative short transfer time in Istanbul especially since this was a short business trip but I was very pleasantly surprised, all flights were exactly on time which is a first for me with Turkish Airlines. Onboard the service was pretty good with decent food especially since the flights were relatively short. Business class with the A320 is your luck of the draw, on one of the 3 flights in this aircraft type business class was simply an economy seat with the middle seat left empty as is the case with European airlines. This is unfair to passengers who are paying a lot of money only to end up in an economy seat, on the A330 it is a completely different experience with a massive seat, tons of privacy and space an altogether different experience. The lounge in Istanbul is huge and the food there is delicious so always make time to enjoy it if youre flying business with TK. I will gladly fly them again and would recommend them, especially for long haul business travel.