Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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10/10

"exceptional experience on board"

(Indonesia)

Trip Verified | It’s the second time I am flying from jakarta to Europe with Turkish Airlines in less than two months, and I want to express my appreciation and to congratulate them for the exceptional experience on board. Service is flawless, the seat configuration and comfort amazing, from the amenities pouch, to the pashmina, turn down service and inflight entertainment. The most impressive is the quality of their food, the in flight Chef and the taste and quality of food is really great. The staff is available to serve you with a smile. The Cabin Manager Ms Sibel was always super attentive to everything, even the smallest details. Her professionalism and attitude is worth to be mentioned.
AircraftA350-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJakarta to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"liked the flight experience lot"

(Germany)

Trip Verified | On all legs of my route there were comfortable seats with lots of leg space. Also the monitor was there for watching movies. With the great selection of movies with high IMDB score. The food was great, real lunch and not just a sandwich. Overall I liked the flight experience lot and now I am happy that I bought the ticket for the next year very long flight with Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Munich via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"experienced the worst airline customer care"

(Italy)

Trip Verified | I and my wife experienced the worst airline customer care in our life in the journey from Ercan airport, Nicosia, North Cyprus, to Milan Malpensa, Italy, with the connection flight in Istanbul airport, Turkey. I'm 78 years old and collected hundreds of flights during my life. With my age, I've walking problems and, considering the considerable distance between arrival and departure gates in Istanbul airport, we asked Turkish Airlines to have a transportation help at the airport, a wheelchair or other solutions. To make sure of its availability, we called Turkish Airlines three times from the hotel we were staying in Cyprus four, three and two days before leaving, then we asked again in Ercan airport when we checked in for the first fly, all of them confirming the availability of the transportation. When we arrived at Istanbul airport, we didn't find any transportation help. We asked again, but nothing happened. Being short the time before departure, I decided to walk: 72 minute fast walking to join the departure gate. When I arrived I was really in very bad condition! We will never fly again with Turkish Airlines and we would recommend all those people with physical problems to avoid this unreliable company.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLefkosa ECN to Milano MXP
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they refused to compensate"

(Singapore)

Not Verified | Terrible. When booking seats on the airline’s website, it was shown that row 24E would have extra leg room. Therefore I purchased it for 34USD extra. However, upon boarding of the plane it showed that row 24E was actually behind row 23 (the actual row with the extra leg room) and they refused to compensate for the cost when contacted about this error. Never booking with Turkish Airlines again. Also very stingy and charged for wifi even on long flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Singapore
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"fantastic, friendly, professional crew"

(United Kingdom)

Trip Verified | Surprised that a wide body was used on this route. However it was a great flight! Comfortable seating and service delivered with a smile by a fantastic, friendly, professional crew. Nothing too much trouble. Will certainly use them again.
AircraftA333
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to İstanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"almost missed the next flight"

(Thailand)

Trip Verified | At Denpasar airport we were not given the boarding pass for the next trip as Cathay Pacific said we would get them at a transit desk in HK. But once arrived in Hong Kong we asked to all transit desks and all said Turkish airline had no transit desks in HK airport. We had to get out, go through custom and do the check in again - and we only had 1 h to do everything we almost missed the next flight. My vegan food was tasteless.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHong Kong to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"treated poorly by ground and cabin staff"

(United States)

Trip Verified | Final leg of journey from Athens to SFO: My wife had a broken foot and was treated poorly by ground and cabin staff. The ground crew could not figure out how to get her on board since she could not walk. Eventually a cabin wheel chair showed up - however this delayed the flight. She could not travel in the extra leg room seat which we had purchased due to regulations - definitely understandable. However, no reasonable effort was made to find a non-emergency bulk head seat by switching passengers to her lost seat (emergency row). We flew Turkish before Covid and had decent service. They level of service and attitude (especially male flight attendants and ticketing agents) is troubling and highly disappointing. Eventually they will lose regardless of price point to poor service.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to San Francisco
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not be flying with them again"

(United States)

Trip Verified | Flight on 8/31/2023 from IAH to MED. Layover in IST. 4 hour layover flight got cancelled bc the plane didn’t have enough passengers so wait 8 hours for the next flight without any accommodation in the airport. 2. Flight on 9/14/1023 from DXB to IST cancelled due to technical issue with plane. Plane got fixed and was sent empty with all passengers luggage to IST. New boarding passes issued on 9/14/2023 for IST flight. Plane was too full and 30 passengers had to rebook on another flight. We ended up rebooking with Emirates and coming back home, IAH, instead of going to IST for 3 days. Luggage is still in IST airport. We have AirTags on them. I call TK luggage services every day and they keep telling me they can’t find them. I know my luggage is in the airport and they are not trying to locate it. It’s been 1.5 weeks since we’ve been home without any of our luggage. The worst service I have ever encountered with an airline. Will not be flying with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Houston via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
9/10

"tasty food and drinks"

(Romania)

Trip Verified | Flight was delayed initially for 30 minutes and this was informed through email and app. Departure was 1 hour behind the schedule and a few passengers had to wait for the next flight due to overbooking. Cabin service was ok, tasty food and drinks. Only music was available as entertainment, no Wi-Fi onboard.
AircraftA321-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Budapest
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“Cabin crew friendly”

(Romania)

Trip Verified | Flight was right on time, boarding in Biskek chaotic - no business class priority. Cabin crew friendly, good food with Appetizer and main course (3 choices). Free Wi-Fi on board, entertainment system with new release movies. Good job Turkish Airlines!
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBiskek to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"disgraceful customer service"

(United Kingdom)

Trip Verified | I pre-booked my seats for both flights but we were informed that our pre-booked seats for our flight from Istanbul to Heathrow had been allocated to someone else and that the flight had been overbooked and that there may be no seats for us on the flight. However there was no clear explanations or communications and were left waiting at a check in desk, with a 7 year old sitting on floors whilst the check in staff and supervisors desperately tried to resolve the situation. I must say the staff all tried their best, however there was a lack of communication, nobody really knew what was happening and nobody could explain anything to us. Eventually with around 40 minutes until our flight took off we were handed boarding passes with the seat numbers left blank, told to board our flight to Istanbul and once we arrived at Istanbul we would have 3 options which were: There would be seats available and allocated to us or There would not be seats available in which case we would be put on the next available flight and compensated Or there would not be seats available, if the next available flight was not until the next day we would be compensated and accommodated in a hotel overnight. We were then told that our flight from Izmir was delayed. When we landed at Istanbul we had to run to the International transfers and by the time we arrived there I saw I had received a text message that my flight had changed to a flight the next day which would have been sent before we had even landed. At the desk we were informed that seats were found for us on the original flight, however we had missed the flight due to the delayed flight from Izmir. I know that the flight to Heathrow was delayed and was still on the ground and boarding at the time - and we were told in Izmir that the only seat available on the flight was 1 seat in business class. We were automatically changed onto a flight at 14:50 on 27th August. The seats we were given were 6B, 6C and 13A which meant my daughter couldn’t have a window seat and my husband had to spend the flight separated from us. We were then directed to the Turkish Airlines Hotel desk to arrange for overnight accommodation. When we finally reached the desk we then had to wait a further hour or so before we were transported to our accommodation. During which time my daughter was now hungry and tired. I had no choice but to buy food for her.  We were then transported to the Ibis Istanbul airport, and on arrival all I can describe the scene as is carnage. There was no method, no order, nothing, just names randomly called out. The time now was past 10pm. By the time we were allocated a room and were able to get food it was gone 11pm. The next day we were given breakfast at the hotel, however had to buy lunch. To date Turkish airlines have refused to accept responsibility, and even acknowledge the overbooking of the flight and the forced 'bumping' of our seats. They are refusing to pay us compensation for the delay or the bumping of our seats and continuously give different excuses to validate the delay to avoid paying compensation. Absolutely disgraceful customer service from Turkish airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIzmir to London via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"employees were not friendly at all"

(Russian Federation)

Not Verified | My family had flight from Antalya Airport to St. Petersburg, Russia on September 7th. At check in the staff suggested that my child had some kind of illness (he had just mosquito bites on the face). She sent us to the doctor's office without explaining anything. We tried to explain to her that these were mosquito bites, but it didn't help. We went to the doctor. He said it was probably insect bites or dermatitis after briefly examining the child. He said that there was no reason for them to prohibit us from flying. But the airline needs a report, and they can do it. It just costs $100. Personally, we didn’t need this report. An airline representative needed it! At the same time, we had to pay, but no one warned us about this. And the report that was carried out had no force in any case. We returned to the check desk, explaining the situation that it was definitely not an infection, as the girl suggested. And that we are not ready to pay $100 just for a doctor’s signature in this ridiculous situation. But no one even wanted to talk to us. Everyone, including the “not the most loyal” female supervisor, just repeated the phrase “these are company rules, you won’t fly away without a report. 3 minutes left before registration.” The comical situation was that we did not have enough cash! and Russian cards are not accepted. In the end, we were left with no choice - we ran around the airport looking for cash. And thanks God we found money! We had to pay $100 for the sign in a report saying that the child had common dermatitis! The employee preparing the documents promised to send me an online check by mail for presentation to the insurance company within 2 minutes. We couldn't wait to check this because we might have missed boarding. I checked that he recorded my email correctly. And know what? I didn't receive it. Then I wrote letters to everyone for several days to finally receive my check. You know, this is not a question of money at all. I can certainly handle losing $100 for nothing. But here is the fact that the airline employees were not friendly at all, not even trying to help. I wrote a complaint to the airline. The answer was "amazing". It all came down to the fact that "misunderstandings happens"! So if you have to fly with this company be careful at check desk. Especially if you are going to fly with kids. And defend your opinion. It is a pity that such things remain unnoticed by the airline management.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Saint-Petersburg
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Shame on you Turkish airlines"

(United States)

Trip Verified | I am really dissatisfied with the Turkish Airlines claim department. I came back from a trip on 7/25/23. My luggage came in late which wouldn't be a problem but I received my luggage completely damaged. I filed the claim right after I received my luggage. It's been already 2 months and I never heard back from the claim department. I have been calling every single day and the customer service representative keeps telling me that they put in urgent requests about it but I am still not getting updates. I am traveling again and I need a new suitcase but I still didn't receive my refund from Turkish Airlines. This happened to me with Lufthansa and they solved my problem in 2 weeks and I received a refund right away. I am going to keep calling every day until I get my refund back. Shame on you Turkish airlines, I know now that I will never travel with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelgrade to San Francisco via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I’ve still not gotten my luggage"

(Ghana)

Trip Verified | I arrived in Istanbul from Ghana on 16th September 2023 with my wife for our wedding anniversary and to tour the country. But the experience has been very disappointing with Turkish Airlines not being able to promptly address my concerns about my luggage which did not arrive with me in Istanbul. After making a complaint with Turkish baggage service center in Istanbul, I was told my luggage never left Kotoka Airport in Accra. It’s been three days and I’ve still not gotten my luggage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAccra to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Passengers were left in Limbo"

(Vietnam)

Not Verified | The departure from BHX was 233 minutes delayed, so that the connection at Istanbul was missed. Knowing this it was expected that TK Ground Staff would meet the Aircraft on arrival in Istanbul to provide assistance. No one appeared, and Passengers were left in Limbo. Assistance within Istanbul Airport was very reluctantly provided by TK Ground Staff with incredible ignorance, disinterest, arrogance and total lack of interest. I finally spent some 65 hours doing an 18 hour journey via Dubai. I would never use Turkish Airlines again even if it was free.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBirmingham to Ho Chi Minh City via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flights were delayed twice"

(Germany)

Trip Verified | Worst experience ever, flights were delayed twice and we ended up stuck in Antalya for more than 24 hours. Accommodation provided was worst and staff was borderline rude, behaving like they are doing us a favour.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Baku via Antalya
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Turkish Airlines refused to refund"

(Belgium)

Trip Verified | Upon arrival at the airport for our trip from Brussels to Yogjakarta (Indonesia) it appeared that our flight was cancelled at the latest moment. We were told that a birdstrike was the cause but this is very questionable. After a waiting time of 8 hours at the airport in Brussels, Turkish Airlines were finally able to give us another route to Jakarta but not until our final destination of Yogjakarta. This forced us to book a hotel in Jakarta and a new flight to Yogjakarta. In the end we arrived 24 hours later at our destination Yogjakarta than originally foreseen. After our trip, we tried to claim the additional cost of €400 we had to pay ourselves (hotel cost + new flight cost to Yogjakarta). Despite being able to give all necessary documentation, Turkish Airlines refused to refund. We lost a full day of our trip but the airline was not able to give the little compensation we were asking. We will not be flying with Turkish Airlines anymore!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrussels to Jakarta via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Cabin crew friendly and helpful"

(Romania)

Trip Verified | Boarding in Istanbul delayed more than two times. Cabin crew friendly and helpful. Meal was ok, main course with 3 choices. Entertainment ok, with many movies available. Arrival delayed by almost 1 hour. Luggage delivery within 40 minutes.
AircraftA321 Neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Samarkand
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"disappointing overall experience"

(Singapore)

Trip Verified | I would like to file a complaint regarding my recent experience with Turkish Airlines due to their subpar service. Before embarking on my long-haul flight, I attempted to contact their customer service at to inquire about making changes. Regrettably, reaching them was quite challenging, and I endured a frustrating half-hour hold time without receiving any assistance. When it was time for my family and me to board our flight from Barcelona to Singapore, Turkish Airlines inexplicably separated us. Despite having booked our seats together as three passengers, we found ourselves scattered apart. Naturally, we voiced our discontent, as it's unreasonable to split a family on such a lengthy journey, especially after reserving specific seats. Adding to the frustration, the airline sent me numerous confusing emails with 5 days before my flight, suggesting that my seats reservation had been refunded. These emails were unclear and seemed to be plagued by technical issues, causing further anxiety and uncertainty. Furthermore, I must highlight that the customer service assistants, both in Barcelona and Istanbul, were notably rude and appeared to lack proper training. Their unhelpful demeanor and lack of responsiveness further compounded our dissatisfaction with the airline's service. It was evident that they were ill-prepared to provide the level of service one would expect from a reputable airline, leaving us with a disappointing overall experience. Upon boarding the flight, the only solution I found was to negotiate with another passenger who had been assigned the seat my wife should have been assigned. Thankfully, this person agreed to switch seats, but this situation was far from ideal. Considering that Turkish Airlines is part of the Star Alliance group, this level of service is unacceptable. I cannot recommend Turkish Airlines to others based on my experience, and I have no intention of using this airline in the future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Singapore via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not received my refund"

(United States)

Not Verified | The flight was delayed and under EU261 my hubby and I were owed 600 Euros each. I started requesting my refund on July 13th. It is now September 15th and still nothing. I was told over a month ago that the hubby and I qualified for a refund but nothing. I have called over 30 times/use their help request format and filled out their "feedback" over 20 times/was told to contact the Miami office (which has no phone number so you can only contact via email). Emailed the representative from Miami 38 times to which I have received 9 replies which offer very little help. Last I heard from him was September 1st asking me where I wanted my refund transferred to. Well, it's now September 15th. I have c but he also has not replied to the numerous emails that I have sent him requesting the status of my refund. I have had so many problems with this airlines. After purchasing seats so that the hubby and I would get to sit next to each other, our seats were not given to us. Had to call several times to fix that problem. Some of the stewardess were plain rude. One of their phone reps told me to "shut up" literally. Overall the worst customer service I have every experienced. Only pro: Food was good and plentiful on the plane.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Athens via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Third class airline"

(Denmark)

Trip Verified | Absolutely appalled at the quality of the website and worse off, the service. Prior to the flight 2 days ago, I purchased a window seat. When checking in online, I realized that it’s been automatically switched to a different seat altogether, an aisle one. When I called into support to remedy it, I was told that the seat that I purchased has been taken up, this happens quite often. Whilst I accept that sometimes issues happen, the service by Turkish airlines made it much worse. After being told that it happens quite often, I was told the only way to remedy it is to 1. Write a feedback form with the screenshot of the payment (I don’t know why, she could see it in the system down the the exact seat I bought) 2. Wait to get the support ticket number via email 3. Call back into support with the ticket number so that they can help me try to get the seat back. What?! Why must I submit a ticket to get a new support ticket number, then call back to give the support number? Why can’t she help me straight away. After calling this out, I was then told *i” was the one who made the mistake because I checked in online when I’ve bought a seat. Thank you, I did not know that Turkish airlines website is from 1980s and I did not know I’m not supposed to check in online when I’ve purchased a seat. Absolutely gobsmacked. Oh, and I was told to be at the airport 3hrs early to fix this. Third class airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Copenhagen via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Bad customer service"

(Greece)

Trip Verified | Our flight has a 3hrs delay so we lost our corresponding flight and we were waiting for more 5hrs for our corresponding flight. In total 8hrs and as they apply the Turkish law they refuse any compensation. The agents in Istanbul hardly speak English and are rude when the whole flight was expecting to change their boarding pass for the next available flight. Bad customer service and overall customer experience. I do not recommend it, and I will avoid any future flight with Turkish Airlines. I cannot even understand why they are member of Star Alliance when they do not speak English.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Athens via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a pretty miserable experience"

(Italy)

Trip Verified | I would never consider using Turkish Airlines again, we had a pretty miserable experience with TK. Our roundtrip to Singapore it has been just a continuous annoying trip: our 4 flights were delayed, very crampy seats even on the new A350. Kids menu never arrived even if it was booked a lot before the departure date and the new IST Airport is just a massive shopping mall with atrocious prices with very long walk from gate to gate; connection flights are displayed just 30 minutes before boarding so you have to literally run throughout the airport to find your gate.
AircraftA330 / A350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Singapore via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Awful customer service”

(Saudi Arabia)

Trip Verified | Awful customer service. Several delays without notice or apology. They didn't bother when I asked the reason why the flight delayed. Chief of cabin crew said "This is not a bus for you, flights usually delay, if you don't like this never come to Turkish Airlines". What a reply from an unprofessional, untrained and illiterate staff. Definitely not buying a ticket from Turkish Airlines again.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteTashkent to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

“Cabin crew was friendly”

(Romania)

Trip Verified | Flight delayed by half an hour, boarding very organized - row based. Cabin crew was friendly, food was good, selection from 23 main courses. Seat - recliner armchair with footrest. Infotainment did not function.
AircraftA321 neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBudapest to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Turkish Airlines customer service was awful"

(United States)

Trip Verified | I have flow with Turkish Airlines transatlantic several times – flights were on time, flight attendants were courteous, entertainment was fine and food served was of high quality. Yet, as some of you know one negative personal experience could turn your favorable impression of a company upside-down. What happened is that I booked a flight from Boston to Istanbul October 2022. The fight was supposed to leave the night of December 25. I learnt that flight had been cancelled only upon arriving to the airport (no prior email!) – TA counter was deserted and there was no one to talk to. I called TA customer service the next morning but their response to my plight was callous and they made no effort to find me an alternative flight. I asked TA for a refund, but my request was starkly denied! Furthermore, responding to a dispute, I submitted to my credit card company, TA argued that I am the one who was at fault, because I had not shown-up for the flight! Only in mid-March, thanks to the help of Dept. of Transportation, TA agreed to refund me after I fill out a form. Yet, this was not the end of it. I was expecting the refund to arrive by end April- nothing! It took many more emails and numerous phone calls until I was finally reimbursed by the end of June 2023. My dealing with Turkish Airlines customer service was awful: Their main goal is not to serve customers (things happen), but to wear you down until average Joe gives up. Learn from my experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Tel-Aviv via Istanbul
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my trip last week was truly awful"

(United Kingdom)

Trip Verified | I have travelled all over the world but my trip last week with Turkish Airlines was truly awful. This was a special family trip and we spent a lot of money on business flights. We arrived at Singapore airport in September 2023 to note a flight delay. I explained that  we would not get on the flight unless we were reassured that we would not have problems with our connection from Istanbul to London.  We were told by Turkish airlines ground staff not to worry. If we missed our connection there were seats on the next flight  just 2 hours later and we and our luggage would be reassigned. On the basis of this reassurance we got on the flight. We arrived from Singapore in Istanbul at 6.15pm, late. There was no explanation or apology at any point. We missed our connecting flight as a result. Ground staff have no ability to find a new flight it seems.  The flight that we were meant to be reassigned to does not have any seats and never seemingly did. We ourselves find flights from another airport using Google.  It takes over 2 hours and much frustration to sort out new flights. We are asked to sign waiver forms in order to be provided with our new tickets. We refuse and have to demand that the tickets be printed and handed over. Our new flight is the next day from the other side of Istanbul. Now for luggage, which we need to collect.  Scenes of chaos greet us when getting luggage.  We arrive to find very many people waiting. About 30 at least.  We had been told that our luggage would be waiting for us (they claim to have called). It takes over another hour to get our luggage which has in part been lost for a period.  Again we are asked to sign forms.  We refuse.    Then we need to get a hotel sorted. Again we are told that this would be easy. It’s not. There is a queue of about 40 people. Another wait and very slow.   We then spent an hour in a shuttle bus to our hotel.   We arrived at the hotel at midnight.  This has taken 6 hours since landing. Having been told that the hotel would be in Central Istanbul. It is clearly not but instead it’s near the other airport. There’s a stray dog in the hotel lobby. Our flight the next day to London is also delayed by almost 2 hours. We arrive eventually in London after 6.00 pm London time. Total trip time from Singapore to London 41 hours.  
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to London via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still not received my luggage "

(Spain)

Trip Verified | They allow 60 minutes for a connecting flight in the Istanbul Airport, which the means the baggage can be lost or delayed as in my case, the baggage tracing is miserable, no one answers the phone. There was a flight the same day, a few hours later, but I have still not received my luggage 24 hours after arrival. The airline is a disgrace.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTehran to Malaga via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"catering quality has gone down"

(United States)

Trip Verified | I used to like Turkish Airlines a few years ago. Their service and catering quality has gone down and down. The cabin crew are pretty rude and don’t care about passengers’ requests.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Los Angeles via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid this airline at all costs"

(United States)

Trip Verified | We missed our connection to Istanbul because the plane arrived at the gate too late and the journey between gate A and gate F where we were to take our second flight is the furthest in the airport with the addition of passage to again, to safety. We came running to the gate and they closed the plane door in front of us. The plane remained after 20 minutes on the tarmac without moving! We went straight to the office so we could catch another flight. Not only, supposedly, no more flights possible on the same day but only two days later! The only possible flight on the same day that we could take was in business class which we had to pay for without any possible compensation even though I am a platinum member with Star Alliance! A shame! And what's more, our screens didn't work during the flight! Avoid this airline at all costs!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMoscow to Frankfurt via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Overall very poor experience"

(Switzerland)

Trip Verified | Very poor experience with Turkish Airlines. Not even possible to choose your own seat for free. You need to pay extra €20/person per leg to choose your seat. Both flights were delayed. The first one (to Bali) 2 hours, the second one (to Malaga) 5 hours. We were told no compensation would be provided. We received a very poor sandwich and warm soft drinks at the gate "as only compensation" for 5 hours of delay. Insane that not even airport vouchers are provided on a €1500 flight. Overall very poor experience from what I thought to be one of the better airlines.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Malaga via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(United States)

Not Verified | Horrible experience and will never repeat it!! My biggest issue is not with the unhelpful staff, but mostly with the planes the airline uses! Even Air France is roomier which says a lot. Passengers are classless also, no manners all around, people fighting because they put their seats back and sit in your lap basically for 14 hours! I flew this airline 10 years ago and regret doing it again now! Never ever again even if they give me free flights!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMarrakesh to Los Angeles via Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"feel frustrated and let down"

(United Arab Emirates)

Trip Verified | As someone who has been a loyal Turkish Airlines customer for a considerable time i recently accumulated around 50,000 Miles and Smiles points. i was excited to use these points to book a flight and maybe even upgrade my seats. However, my experience with the Miles and Smiles program has been incredibly frustrating. According to the Turkish Airlines app and website, members should be able to use their points to purchase tickets or reduce the cost. I attempted to do this multiple times online, but each time we reached the final step, an error message appeared, directing me to contact customer service. I followed the instructions and visited a Turkish Airlines sales office in Dubai, where i was told that i needed 65,000 points to use them for ticket purchases. This contradicted the information available online. Additionally, when i asked to at least use my points to book seats, I was told it wasn't possible at the office. I called the provided number for assistance, but after waiting for over 30 minutes, i received no help and were advised to contact the website help department. This inconsistency in information and lack of support has left me disappointed and questioning the transparency of the Miles and Smiles program. I feel frustrated and let down by Turkish Airlines' customer service. I hope Turkish Airlines can address these issues promptly and ensure that the program's terms and conditions are clear and consistent both online and in their offices. I love flying with Turkish Airlines and want to continue doing so, but these recent experiences have left me with doubts.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Nouakchott via Istanbul
Date FlownApril 2023
Ground Service 12345
Value For Money 12345
no
1/10

"closed without any feedback"

(United Arab Emirates)

Trip Verified | Raised a complaint (which they make it almost impossible to raise) followed up by email, WhatsApp and still no responds, apart from a text message weeks down the line advising it is now closed without any feedback, apology, nothing. So the process begins again, logging another complaint and it goes on and on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Madrid via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"avoid using them at any cost"

(Australia)

Trip Verified | I booked flights with THY months ago. I arranged car rental and accommodation accordingly. A few weeks prior to the flight I received an email regarding the schedule change. Then I went to airport and checked in and when I was about to enter the flight but the staff couldn’t find my name. It took a while to enter the flight. I asked them a couple of times to make it sure my baggage is in the plane. They confirmed it was in it. However, my baggage was lost. It caused such a stress and change of plans. I called THY almost every day to follow up and change my return flight and receive a refund. However, no positive response yet. I received my baggage thanks to positive and friendly attitude of airport team but THY failed. They also get delayed flights frequently. I’d avoid using them at any cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Mardin
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"My luggage was damaged"

(Australia)

Trip Verified | I had to book in an emergency asap so only available airlines specified on my dates was Turkish Airlines. Customer service is way below 0, it’s like they don’t want to help you and they are forced to help you which is not helpful at all. Their app is unresponsive and their hotline is always has an excuse not to operate or give you the run around. They have charged me but no allocation. My luggage was damaged and not even an apology. Airport floor staff is well trained to not help you. I have tried to check in to my flight 48 hours prior and the response is we are currently down, call customer service and then customer service will contact you and the run around continues. At the desk I am showing them what I’m going through on paper and I’m still on time and they are willing to get me in if I checked in but still not accepting their own fault. This is last time I will ever use Turkish Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAntalya to Kuala Lumpur via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"gave us a lot of stress"

(Netherlands)

Not Verified | In Bali we were delayed by 4 hours. We were supposed to fly at 9:05 PM but left at 12:50 AM. As a result, we missed our transfer to Turkey, so we got a new flight. Instead of at 7.30 am we now fly at 7.20 pm. So we have to spend 11.5 hours at the AirPort in Istanbul. At 8.15 we landed at Istanbul AirPort. We went to an information point. We were then sent to the Turkish Airline counter where there was a very long line. We were then taken to another counter. When we arrived at the counter, we were taken out of the queue as a group “Amsterdam”. So we got hope that we could freshen up a bit. Wait again. We were told that we could go to a hotel at the AirPort itself. The lady who guided us was very rude because according to her it was not her problem but ours and according to her it was not part of her job. When we arrived at the hotel, the man said it was private so they couldn't help us. The lady had already disappeared, what should we do now? Back to the counter. There they said they couldn't help us. We could go to a hotel in Istanbul ourselves, but we were not told where to go and how. Because we didn't know how to get to a hotel, we decided to stay at the AirPort itself out of necessity. Which gave us a lot of stress. We met two guys who had the same flight as us. From Bali to Turkey and from Turkey to the Netherlands. 1 of those boys called his mother to call Corendon. Corendon would call Turkish airlines and if all goes well he would be called back. That never happened. We stood in line at the counter again and with a lot of sighs we received 1 voucher per person to get food. We could only get fast food there and not a good meal. (Already walked 4 km and more than 5700 steps further, very large AirPort where we were sent from pillar to post.) Not to mention how unfriendly they are. His knee bothers me a lot and when we had to follow someone they yelled at us that it's actually not her job to take us. And we had already asked her three times if she wanted to walk a little more slowly. We were ignored and no one wanted to help us. 11.30 at the food counter where we sat until 6pm without anyone looking after us. Then we went after the gate and finally we left at 7:20 PM. All in all we were on the road for about 36 hours with one small meal and a lot of discomfort. We experienced this as a major blemish on our holiday and hope that Corendon will take up this matter and can do something for us. Op Bali zijn we 4 uur vertraagd. We zouden 21.05 vliegen maar gingen 00.50 weg. Hierdoor mistte we onze overstap op Turkije waardoor we een nieuwe vlucht kregen. In plaats van om 7.30 vliegen we nu om 19.20. Dus moeten 11,5 uur vertoeven op de AirPort in Instanbul. Om 8.15 zijn we geland op Instanbul AirPort We zijn naar een informatiepunt gegaan. Vervolgens werden we naar de Turkish Airline balie gestuurd waar een hele lange rij stond. We werden daarna meegenomen naar een andere balie. Bij de balie aangekomen werden we als groep “Amsterdam” uit de rij gehaald. We kregen dus hoop dat we ons een beetje konden opfrissen.Weer wachten. Er werd ons verteld dat we naar een hotel konden op de AirPort zelf. De dame die ons daarin begeleide was zeer onbeleefd want het was volgens haar niet haar probleem maar de onze en het hoorde volgens haar niet bij haar werk. Bij dat hotel aangekomen zei die man dat het privé was dus ze ons niet konden helpen. De dame was inmiddels alweer verdwenen, wat moesten we nu. Weer terug naar de balie. Daar zeiden ze dat ze ons niet konden helpen. We konden zelf naar een hotel in Istanbul, maar waar we dan naar toe moesten en hoe werd ons ook niet verteld. Omdat we niet wisten hoe we bij een hotel moesten komen zijn we maar uit nood op de AirPort zelf gebleven . Wat ons heel veel stress gaf. We hebben twee jongens ontmoet die dezelfde vlucht hadden als wij. Vanuit Bali naar Turkije en vanuit Turkije naar Nederland. 1 van die jongens heeft zijn moeder gebeld om Corendon te bellen. Corendon zou Turkish airlines bellen en als het goed is zou hij terug gebeld worden. Dat is nooit gebeurd. We zijn weer bij de balie in de rij gaan staan en daar kregen we met veel zuchten 1 bon per persoon om eten te halen. We konden daar alleen fast food mee halen en geen goede maaltijd. (Inmiddels al 4 km gelopen en ruim 5700 stappen verder, heel groot AirPort waar we van het kastje naar de muur zijn gestuurd.) En nog niet niet te spreken over hoe onvriendelijk ze zijn. Ik heb veel van mij last van zijn knie en toen we iemand moesten volgen werd er naar ons geschreeuwd dat het eigenlijk niet haar baan is om ons te brengen. En we hadden al drie keer aan haar gevraagd of ze iets rustiger wilde lopen. We zijn genegeerd en niemand wilde ons helpen. 11.30 bij foodcounter waar we vervolgens zonder dat er verder nog naar ons omgekeken is tot 18:00 hebben gezeten. Daarna na de gate gegaan en uiteindelijk konden gingen we 19:20 weg. Al met al zijn we ongeveer 36 uur onderweg geweest met een kleine maaltijd en veel ongemak. Wij hebben dit ervaren als een grote smet op onze vakantie en hopen dan ook dat Corendon deze zaak oppakt en nog iets voor ons kan betekenen.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBali to Amsterdam via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"employees were very rude"

(United Arab Emirates)

Trip Verified | My first Turkish Airlines transit flight was delayed and we missed the connection because of Turkish Airlines flight delay. We had to wait for another 14 hours in the airport to get a new connection flight, they did not provide us any hotel stay as compensation, only a meal at one of the 5 outlets (we had a burger as a meal!). I started my flight on Wednesday, and reached my destination on Friday, though my transit flight was supposed to be only 9 hours in total. Overall, I was extremely surprised on the rudeness and lack of minimal customer service provided by all their staff, at all levels. Staff are very rude, and they do not even smile or look at your face while talking! As if they are doing you a favor. All employees were very rude, with very poor communication/customer service skills. Never ever again I would book with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Algiers via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst airline experience"

(United States)

Trip Verified | The worst airline experience of my life! My first flight was delayed and we missed the connection. To our huge surprise, they’re “system” by mistake, thinking that we were a no show, cancelled our connecting flight and our return flights! We spent the whole night discussing with the airport staff that was presenting no solution rather than going back home and losing out full holiday. Only after hours of literal begging we got a ticket for a flight that landed 12 hours later than planned, with lost of money for no show at our hotel. Flying back our flight cancelled and after 2 hours of poor communication we have been sent to a 4 hours line at ticket office. Ground staff in Tbilisi was overwhelmed and not helpful or empathetic. TK needs to solve issues with systems, ground staff training and contingency plans. Their on board service is good but I won’t believe they will keep being a high rated airline unless they drastically change their customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Tbilisi via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"all very rude to me"

(Luxembourg)

Trip Verified | Incompetent and disrespectful staff. From the flight attendant to the ticket and checkin counter, the employees were all very rude to me. Never ever again I would book with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Istanbul
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"inadequate customer service"

(Bahrain)

Trip Verified | My recent experience with Turkish Airlines was marred by unprofessional behavior from a cabin crew member, inadequate customer service, and a lack of timely and satisfactory resolution. I hope that by sharing my experience, the airline will recognize the importance of addressing such issues promptly and appropriately. I would strongly reconsider choosing Turkish Airlines for my future travels, as customer satisfaction and respectful treatment should always be a top priority.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Bahrain via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Really lousy customer service"

(Canada)

Not Verified | Really lousy customer service, they just push a you a side like trash. For a company that is a great airlines nothing matched. All talk. They refuse to print our connecting flight boarding pass, they made us run like lunatics.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Venice
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the last bus was on the tarmac"

(Malaysia)

Trip Verified | Return flight to Zurich to Kuala Lumpur via Istanbul, my experience with Turkish Airlines turns bad. We reached departure lounge when the last bus was on the tarmac and staff took our boarding pass to process. But some more senior officer stopped them. He was rude and refused to talked to us. Instead he had a staff usher us upstairs to rebook the tickets. First offering business class which we can't afford. Then settled for 24 hr delay to the next day. Was told we not entitled to any room or aid. Ended up spending nearly US 500+ more with a flight all endorsed and ready to go. Please don't let this happen to other unwitting passengers. First time, but never again Turkish Airlines.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Rome via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst overall travel experience"

(United Arab Emirates)

Trip Verified | We flew with Turkish Airlines from DXB to Madrid. It was the worst overall travel experience. We were delayed 3 hours, This delay not only disrupted our travel plans but also caused us to miss important connecting flight and commitments upon arrival at our final destination of Madrid. Throughout the duration of the delay, there was a distinct lack of communication from the airline regarding the reasons behind the delay and the expected departure time. Passengers were left uninformed and anxious when most if not all had connecting flights. There was no clear information provided by staff. Additionally, when passengers inquired about the status of the flight at airport and on the flight, the staff exhibited lack of professionalism by saying nothing, and lack of concern for our well-being. Also once boarded, at no point did captain or cabin crew make an announcement apologising for the long delay and advise what to do when we all landed in Istanbul for our connecting flights. Upon arrival to Istanbul, again there was a distinct lack of communication or compassion from the airline staff informing the procedure to passengers on what to do and where to go within the airport to reschedule our failed connection flights. Everyone was left in a panic. Staff at Istanbul were unhelpful. Eventually when we all arrived at a desk to reschedule the missed connection flight, new tickets were issued, and we had to sprint as fast as we could through the airport to the gate for boarding. It was all a mad rush! While checking in for the return flight, we were flabbergasted when Turkish Airlines website advised our flight had changed, did we want to cancel or rebook. We called Turkish Airlines in Madrid several times, nobody answered, we sent several WhatsApp messages through the Smart App, and it wasn't surprising that Turkish Airlines never once replied to any of our messages. From Madrid Airport to when we landed in Istanbul we had literally to scramble and run so fast from one end of the airport to the other end to make the boarding. The onboard food services were inadequate. This lack of attention to the quality of onboard services further contributed to a negative overall travel experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Madrid via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"organization is horrible"

(British Indian Ocean Territory)

Not Verified | The organization is horrible. I was waiting 4 hours in the airport just to find out that my flight is moved to the next day and waited hours to get to my hotel paid by them at 1am.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"refuses to adhere to its obligations"

(Belgium)

Trip Verified | Departure in Brussels was delayed, something which is not uncommon with Turkish Airlines and as a result we were going to miss our connecting flight. Luckily, the connecting flight was also delayed so we had approximately 30-45min from landing to reach the gate and still get our connecting flight. However, rather than helping us to reach the connection flight in time, Turkish Airlines delayed our de-boarding from the aircraft and when we could finally step out of the aircraft we were brought with a bus to the gate at the exact opposite of where our connecting flight was departing from. Requests for assistance were made and while all of this happened in Istanbul (home base of Turkish Airlines), nothing was done or even suggested to help with the result that we missed our connecting flight with 10 minutes. Following this the difficulties started to get a new flight for which we had to wait 24 hours, a hotel was luckily provided but by the time we arrived in the hotel it was 6am another 4 hours later. When requesting compensation as per the EC regulations, Turkish Airlines refuses to adhere to its obligations.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBrussels to Taipei via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Staff rude and absolutely vile"

(United Kingdom)

Trip Verified | Had a 36 hours flight from hell. Originated from Tehran the plane was delayed 2/5 hours. In Istanbul missed my connection flight to London by 5 mins. (By same airline). They put me on a flight for 4 hours later and a McDonald voucher. But that one was canceled however, they refused to give me a hotel until 7pm! So much fights and arguments with staff! They gave me a hotel only until 4 am next day. (Few hours in the hotel) they picked me up 5 hours early for the next day flight at 9 pm! I could not understand. Probably trying to cut corners and save money. Staff rude and absolutely vile all the way through. No compassion whatsoever. Treated me like I'm nothing! Shouting at me. Ignoring me! So basically, I started my journey 12 midnight and reach London 36 hours later, traumatised!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTehran to Stansted via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"determining that luggage is not damaged"

(Indonesia)

Trip Verified | Competitively priced; Buggy App, erratic UX Preboarding. Chaotic check in, too few desks despite available personnel; some open then closed again; took 50+ minutes. Insufficient legroom (A350-900), broken seat pocket, personal belongings fell right through. Mostly friendly flight attendants, good entertainment system, dirty lavatories. After arrival damaged luggage, Resolution process was opaque and took five weeks, TK ultimately contradicted my submission by remotely determining that luggage is not damaged.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Jakarta via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"hospitality a term TK is not aware of"

(Germany)

Trip Verified | On 20th August, 2023, I traveled with Turkish Airlines from Bangkok to Munich via Istanbul. I arrived in Istanbul with a delay of 1 hour 45 minutes, so my connection time dropped to 40 minutes. I did run from the arrival gate in the D sector of Istanbul airport, passing security, to the departure gate for the Munich in the A sector. I arrived there 15 minutes before the departure. A couple of people were still at the gate. I showed my boarding pass and TK denied my boarding. They said in a rude way, that somebody has moved me to the next flight. No SMS, no mail, no information, no excuse, Passenger hospitality is a term TK in Istanbul is not aware of. The crew and service in the air was great, but unfortunately TK doesn't reach this level on ground.
AircraftA330 / A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Munich via istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"ludicrous amount to put on the next flight"

(Sweden)

Trip Verified | On 13th July, 2023, I traveled with Turkish Airlines from Delhi to Stockholm via Istanbul. I missed the connecting flight and Turkish Airlines made me pay for putting us on the next flight. The staff for Turkish Airlines at the customer service desk were rude to me. I had 1 hr 10 mins to make it to my connection. The plane arrived 10 minutes late, we were ferried to the airport terminal on buses and there was a security queue for transfers. Then the walk to the other side of the airport led to missed connection and the customer service desk asked me ludicrous amount to put on the next flight. Overall flight services and cabin crew are nice but the ground staff and systems for Turkish Airlines is designed to be exploitative.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Stockholm via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is unhelpful"

(Germany)

Trip Verified | When booking the flight on Booking.com 47 days before the flight I ordered the vegetarian meal. The airline forgot my order and the cabin crew tried blameshifting it to me by claiming I ordered it too late instead of looking for solutions. The customer service is unhelpful and I will be without meal on my return flight again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Manila via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Terrible experience"

(Bosnia and Herzegovina)

Not Verified | Very bad attitude of employees at the airport towards passengers. I had a reserved return flight and they tried to postpone it when I boarded the plane. This is the second time that there is an excess number of passengers on the flight. Terrible experience. The employees do not know English.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSarajevo to Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no staff helped me"

(China)

Not Verified | Turkish Airlines is definitely the worst airline I ever taken! I need to do a transfer in Istanbul, and the check in time for second flight is only roughly 83min, while the first flight is 90 min late, no staff helped me, and when I'm asking for solutions, they only switch to their next flight worse far worse seat and send me away.
AircraftBoeing 777 / A350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChina to Chicago via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Flight was 2 hours late"

(United Kingdom)

Trip Verified | The cabin was very hot. Flight was 2 hours late, and no one trying to explain to me what’s going on. If you ask Turkish Airlines staff they don’t even give me answer. Last time flying with Turkish Airlines.
AircraftA330-200/300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Heathrow via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible food and service"

(United Kingdom)

Trip Verified | I flew Turkish Airlines about a week ago and our flight was delayed 6 hours. It was truly a waste of money. Horrible food and service. Planes were untidy and dirty with the bathroom 0/10, do not recommend flying here. And also expensive tickets for a horrible airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeathrow to Dubai via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"had a 3 hour delay"

(United Arab Emirates)

Trip Verified | I have flown Turkish Airlines many times. I felt it is time to review the airline. On the outbound leg: IST to Lagos I got a very outdated business class seat. When booking the flight they promote and show the picture of the new business class product. Even the new business class seat is not up to the standards of other airlines. Service was bad, my food was average. On the way back from Lagos. the plane had a 3 hour delay which made me lose the connection to Dubai. They put me on the 4th available flight from Istanbul to Dubai. Not the first one, the 4th one. I checked the flights before if I wanted to buy a ticket and there were available flights in Business.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Lagos via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a waste of money"

(United Kingdom)

Trip Verified | Turkish Airlines is a waste of money. Not keeping to scheduled flight time and no compensation for cost arising from delays. Very poor service and I don't advise anyone to use it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbuja to London
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Turkish really seem to have got their act together"

(Germany)

Trip Verified | I understand sometimes things can go wrong and not all flights I have with them I am enthusiastic about but the fact is Turkish really seem to have got their act together. Spacious cabin, nice hot meal, selection of drinks and onboard entertainment: no other airline flying this route gives so much service. Turkish truly deserves the name of full service carrier, no doubt!
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Milano Malpensa
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"bags were left behind in Istanbul"

(Netherlands)

Trip Verified | The plane was delayed in Amsterdam. Our bags were left behind in Istanbul. The one bag was sent on the next flight to our final destination. The second bag was left on the baggage trolley in a plane parking bay at Gate F. I could see the bag, as it had an airtag in it. In Bishkek, the final destination, we opened a case. Two days went by, and the bag still hadn't moved. After two days of calls, emails, pleading, and begging, the bag was moved to Gate F and send to Iran. How many times can it go wrong? I need the bag as it has all my cycling gear, for a race I was supposed to do in Kyrgyzstan. Now I can't do the race. Lots of time and money lost. We have tried explaining to Turkish Airlines that they need a manager to simply take control, as we have done their "investigation" for them. The airtag tells us exactly where the bag is. Do not fly Turkish Airlines if you wish to be on time and to have your baggage arrive.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bishkek via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Save your money and avoid the stress"

(United Arab Emirates)

Trip Verified | This was the first time I had flown with Turkish Airlines and it was severely unpleasant. I did not receive any notification to check in before my flight, not by email nor mobile, even though I opted for it. The flight was incredibly uncomfortable, staff were unfriendly and the food was very low quality and tasted foul. The worst of all was their customer service. I have never experienced such poor customer service - you may as well speak to an auto responder. Add the fact that they charge more than Emirates and it’s just an absolute rip off. Save your money and avoid the stress by flying with a decent airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Chisinau via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff were so rude"

(United States)

Trip Verified | My experience with the whole trip which was from USA to Jordan, Jordan to UK, UK to USA, was horrible! all the flights were delayed and I missed my flight going to UK and I had to take a hotel which was a horrible experience. Staff were rude and unhelpful, they speak Turkish with me while I don't understand it, I spent 3 hrs just looking for the hotel desk in the airport to figure out how to get into the hotel, no one gives any right information. When I came back to USA all my luggage was not there although I waited 6 hrs in the airport till my next flight to USA, and had to wait 4-7 days till I got them all and were damaged! The flight to USA was full board there was no single chair empty, 16 hrs flying with all these people, it was not comfortable and suffocating, staff were so rude! Never again with Turkish Airlines. Horrible experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Jordan
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No SMS was received"

(Saudi Arabia)

Trip Verified | After booking a business class trip to Antalya, we received an email from Turkish Airlines that our return portion of the trip was cancelled. After no alternatives were provided and multiple calls to the call centre with no return options offered we had to suggest options to try and get back home ourself. We were told that were were covered under the passenger rights so we would be compensated for the inconvenience. After being downgraded for one section and having to pay to spend an extra night in our hotel and over 5 hours on the phone to Turkish Airlines Customer Service we had a solution that would take us almost three times as long to get home, but we had an option. Come the day of flight our ticket was downgraded and we were being asked to pay extra to fly in the class we had paid in full for already. After 2.5h of pleading with the ticket office at Antalya the manager did the right thing and got us into the last two remaining seats on the second leg in our original class. Once we put in the claims for compensation as instructed by Customer service, under EU passenger rights, we were informed that the airlines does not need to pay us anything as they send us an SMS over 14 Days before alerting us of the canceled leg. No SMS was received. The only confirmed evidence of us being notified was the day we flew out while we were in the air. TK customer service suggestion was to request to cancel our return flight and find our own way back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDammam to Antalya via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"did not give me the boarding pass"

(Romania)

Trip Verified |  The meal I was served on board left a lot to be desired, I couldn't choose on the return flight but had to take only what they had available. They did not give me the boarding pass even though I sent them an email in this regard. They told me that it is not necessary and that I will solve it at the airport!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteConstanta to Delhi via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"don't honor the seats you pay for"

(United States)

Trip Verified | Worst airline experience ever. Always delayed, don't rearrange flights until you land, and may not offer a next flight, can be delayed several days. Customer service is poor, staff barely speak English and have poor manners. Istanbul airport is a mess, staff don't speak English, huge airport that is difficult to navigate. They don't honor the seats you pay for on the airplane. Never flying again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLos Angeles to Beirut via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst third grade rating"

(India)

Not Verified | One of the worst experience for our upcoming flight from Mumbai to Zurich via Istanbul we have paid full amount for seat selections but due to there technical issue and IT problem we are wating for allotment of seats even after repeated calls to Customer Care Support who are completely unsupportive and not able to understand the problem of passenger the problem is not resolved pathetic staff and customer support who are not even able to understand English language. How come they are been hired while taking money in advance is fine but solving the passengers problem they need 10 days time limit wow what a gesture by the airline company. I would say that Indian airline companies are better than this at least they understand the passengers problem. even after paying full amount for seat selection the seats are not allotted and calling them for the same is waste of time and its like banging your head. Worst third grade rating for the Airline Staff
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Zurich via Istanbul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"aircraft was dated and needed repairs"

(United Arab Emirates)

Trip Verified | Turkish Airlines has changed since the first time I flew them in 2013. The legroom on both flights were not good enough for such a long haul flight. The first leg was a Boeing 777-300ER from Miami to Istanbul where the aircraft was quite dated and needed repairs, the tray table was dirty, TV screen was sticky. The transit time at Istanbul Airport was quite rushed as we landed late at Istanbul and was in a hurry to catch the connecting flight to Bangkok which was supposed to depart 1 hour after my flight from Miami landed. Then when I boarded the 2nd flight to Bangkok which was an Airbus A330-300, the legroom was unacceptable for a 10 hour flight, the USB was not working on the flight, we ended up having technical issues as the TV screens were quite broken with slow quality. The real positive of this experience was the food and beverages which were alright. I think in the future I would be better off to fly with a 5 star airline for future travels. All in all, this was quite a disappointing experience and seeing how Turkish Airlines needs to update their planes in order to compete with other airlines and should definitely improve cleanliness skills.
AircraftA330-300/Boeing 777-300er
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to Bangkok via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wrong gate and missed our flight"

(Latvia)

Trip Verified | When we flew back on July 30th Chisinau to Riga through Istanbul, our flight was not shown on the screens, there was one flight to Riga which was 30 mins before our flight. Me, my husband and 5 other people went to the wrong gate and missed our flight. The attendant from that gate told us that we are not the first people with the same issue that day and that we should go to the info centre of Turkish Airlines and they will give us a flight the other day. We went there and the staff was extremely rude. Once we approached them, the lady said: “If you are here to pay for a new flight I can assist you. If not, go somewhere else”. We went to a different info centre in Istanbul Airport and the guys started saying that it was our mistake and that we need to pay 900 eur to get new tickets Istanbul-Riga the next day. In the end, we had to pay 860 eur for new tickets and Turkish Airlines did not care at all about this issue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRiga to Chisinau via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very polite and extremely understanding"

(United States)

Not Verified | I had the pleasure to meet Pablo at Miami airport when I was sending off my mother and my sister back to Romania. Pablo at the Airline counter was extremely helpful and made my family feel at ease, he was very polite and extremely understanding of the fact that neither one of them spoke English and offered to help them to get an wheelchair for my mother who is elderly, to ensure smooth arrival at the terminal. I m very thankful to Pablo and to Turkish airlines for training and employing people like Pablo, thank you from the bottom of my heart.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Bucharest via Istanbul
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
yes
1/10

"Expedia claimed 2 checked luggage each"

(Canada)

Trip Verified | We bought tickets through Expedia that claimed 2 checked luggage each. At check-in they only gave 1 and charged an insane amount for the second. The lady taking payment for the luggage copied down my credit card number on a piece of paper after payment cleared through the machine. Now I need to monitor for fraud. They tore a wheel off one luggage and failed to deliver another to the connecting flight. Fortunately the second flight was Lufthansa who delivered the missing luggage a few days later. Top marks for Lufthansa's luggage tracking. Opening a support case with Turkish Airlines is like talking to a brick wall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Munich
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"all super friendly very helpful"

(United States)

Trip Verified | This airline is my number one choice to travel overseas. Turkish airlines is the most organized airline I experienced from customer service to airport facilities to staff and flight attendants, all super friendly very helpful"
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmman to Dallas via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Customer service just atrocious"

(United Arab Emirates)

Trip Verified | Customer service is just atrocious! I cannot recommend Turkish Airlines in the future. I was due to fly with them on July 30th. They changed my seat for my 2nd leg from Istanbul to Bangkok. We called their customer service to solve the problem. I understood that it was due to operational reasons. The app does not even feature a ticket number as their so-called mobile app gives me so much confusion all of the time! I would avoid transiting via Istanbul and Turkish Airlines on how they are treating Star Alliance gold members in the future.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to Bangkok via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they cancelled my flight"

(Turkey)

Not Verified | They haven’t paid me back my ticket expenses although they cancelled my flight and informed me only a few hours before the flight. It is also another shame that they are already much more expensive than other airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Ankara via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"dismal to be exact"

(United States)

Trip Verified | The ticketing and flight experiences, both, were not just unimpressive but dismal to be exact. I booked my flight for the family of 4 - 2 adults, 2 children, from ATL to DEL via IST and back from DEL to ATL via IST. In all 4 flights, I made sure to complete seat selection online days before the flight and paid the desired amounts. But both times, Turkish Airlines disregarded my paid selections and decided to change the seats within 24 hours of the flight departure, meaning I did not have a chance to change them online. In ATL and DEL, I had to spend extra time on the check-in counter to have the family sit together because Turkish decided to assign us different seats in different rows of the airplane. The food service as well was very disappointing. While going from ATL to DEL, where we had opted for Asian Vegetarian meals and Hindu Vegetarian meals, we were given boiled spinach, white rice and boiled corn. On the return flight from DEL to ATL, we had not made food selection given the bad experience in our ATL-DEL flight. To our surprise, this time, there were no options in food other than beef. No other meat, no vegetarian options. No apologies from the flight staff, just that "we do not have anything else". The staff was handing over the food with beef to passengers without telling them what it was. A major red flag when it comes to taking care of the nutritional and food habits of passengers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Atlanta via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will miss my connection"

(Sweden)

Trip Verified | Last time that I will fly with Turkish Airlines. Flight delayed and I will miss my connection and the rebook is up to 16 hours. The customer service is not efficient and arrogant.
AircraftA320 neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStockholm to Jeddah via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Whole experience was really painful"

(Slovakia)

Not Verified | Whole experience of flying with Turkish Airlines was really painful. Crew is of course very angry and displeasing, you can hardly see more unpleasant people working as crew. Food is universal and dull, for example they also don't want to open a bottle of wine, because another kind of wine is opened, so why not that one. Shocking was also behaviour of captain, who chatted in middle of small alley and blocked way to restroom. I asked him if I can go and he barked "go away". I returned a few minutes later and he just opened door to his cabin saying I must immediately leave or he will do consequences. Well, if he wasn't blocking the way so long, I was already back in my seat. And many similar small details and situations clearly saying "we are the worst airline in the world but we fly everywhere, get used to it". Only positive is that they arrived as they should (but it shouldn't be appraised, it should be automatic). Don't recommend unless you have no other option.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDenpasar to İstanbul
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"flights could have been better"

(United Kingdom)

Trip Verified | Extra legroom not possible for over 65. We booked a flight from Tashkent to Heathrow via Istanbul (12 July 2023). I am 1.97m tall and wanted to pay for extra legroom seat in economy. During booking on website, the seat selection option flagged that those over 65 cannot book exit row. It's first time I've encountered this - having flown on many other airlines where exit row can be occupied by 16 or older and capable of assisting with evacuation. Having accepted that Turkish and some other airlines set a maximum age, I searched the seat plan (Airbus A330-300) and selected extra legroom seats by bulkhead (row 11) - not shown as an exit row. All seemed ok when I completed the booking and paid. Weeks later, I completed the on-line check-in (only possible 24 hours or less before flight) which showed our extra legroom seat allocation, but when printing boarding passes we discovered we had been allocated seats in row 36. The seat pitch is too small for me and most uncomfortable for 5 hour flight. Even painful when passenger in front reclines. There seems to be an unclear or unreliable booking process. Please be warned - if you are over 65 and require extra legroom then don't book Turkish Airlines - or pay more for business class. Another comment which might help some travelers - if you are transiting in Istanbul then make sure your next flight leaves you enough time for transfer. Our flight from Tashkent to Istanbul landed 20 mins late. It then took an unbelievably long 45 mins to taxi a long way around the airport to hardstanding. Another 10 mins to disembark aircraft. It then took us 30 mins walking at a fast pace through transit and bag scan to next boarding gate where passengers had already started boarding. The flights themselves could have been better - toilets were not cleaned, all rubbish not collected (left on floor during landing). Maps would not load on in-flight information screen.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTashkent to London via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"My worst ever experience"

(Vietnam)

Trip Verified | My worst ever experience. I travelled with business class. I arrived at the airport 3 hours in advance, and got stuck in the check-in queue for nearly an hour, turned out that their elite members swamped the priority lane with their tagged family members. Check-in went super slow and staff were annoyed. Cabin crew hardly smiled. Food were terrible. I had a deadly long layover. My first place of departure made me not eligible for the free hotel program. And my layover was too long to be offered a nap room in the lounge. I came to the concierge desk and was told by staff: "Madam, we have a policy that you can only get a nap room if your layover is between 4 to 9 hours. You can get a hotel outside but you have to pay for it. It's not in our contract." Online customer service was also terrible. I sent emails asking what I could do in my layover period. I received unhelpful and unfriendly answers.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHanoi to Amsterdam via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Application not working"

(Greece)

Trip Verified | Flight from Beijing to Istanbul. Application not working, not allowing you to proceed with online check in, not allow you to proceed with seat selection and upgrading purchase. During check in into airport. The person in desk said that he only can transfer us to emergency seats instead of upgrade. We accepted and received the tickets. During boarding we understand that the seats were not emergency seats. We asked to transferred there. Cabin crew asked for us to pay. We accept to pay with credit card but they did not accept any kind of credit card except of Chinese. Unbelievable
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Athens via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible customer service"

(Australia)

Not Verified | The worst airline I have ever come across. I wish I could rate it 0 but it doesn't let. I have been on so many different airlines and nothing comes close to how bad Turkish Airlines is. From the terrible customer service to the constant delays and cancellations this is THE worst airline. If you enjoy speaking to a brick wall, missing flights, missing days of travel waiting around in an airport than this is definitely the airline for you. I personally would rather swim through the ocean and walk than use this airline ever again. We had 5 flights with Turkish, every single one of them were delayed and we missed two connecting flights because of them, nor did they even care or do anything about it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Kuala Lumpar
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline I have ever flown"

(South Africa)

Not Verified | Worst airline I have ever flown with. No space in cabin, cramped and video screen doesn't work. They also totally overbook flights so I ended up not being able to fly even though I had booked and paid resulting in me missing important appointments. Terrible customer service as well. Whatever you do rather use another airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Johannesbutg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"don't dally if transfering in IST"

(Indonesia)

Trip Verified | I don't have anything negative to say about the flight itself, except that breakfasts was substandard. Even though we had a nominal 2.5 hour transit time in IST, ground staff at the departure gate told us that 5 minutes later, they'd closed boarding. Why? First because of late takeoff (by 30-some minutes). Second, it's 15 minutes after landing to taxi to the apron parking. Then buses to the terminal, followed by a long walk from departure area A to F, through an airport that's clearly designed to maximise sales opportunities rather than passenger convenience. So don't dally if transfering in IST - that's the take-home message. And, not once on an 11+ hour flight (unless I was asleep) did cabin crew come to offer water. For the return, I have a 22-hour layover. I succeeded in having TK provide a hotel, but it's the Mercure Airport at the old Ataturk airport, 2 hours by public transport from the new airport. I asked for a different hotel, only to be told that it's "the system" that allocates spaces, and that it's unchangeable once a hotel voucher is issued.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTallinn to Jakarta via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I missed my onward connection"

(Vietnam)

Not Verified | My flight from Birmingham/ Istanbul 14 July was over 3 hours late departing due according to Turkish Airlines to Airport Baggage Handling problems. As a result I missed my onward connection to HCMC without any proactive action by TK. It took considerable time to locate the TK Office in the vast Istanbul Airport, and the TK Representatives were disinterested, lethargic, evasive and rude before I persuaded them to provide a solution, which was one involving a flight to Dubai and thence to HCMC. Not my choice. Accommodation was not offered, and this involved finding another Office and a long wait. As a result I did not reach my destination until early on 17th July instead of the intended 15th. Sometimes things go wrong, but the denial of responsibility, failure to resolve the problem in a timely and effective manner and failure to have its Staff act in a reasonable manner is unforgivable. I will be travelling this route again, but never with this Airline, and never via Istanbul Airport.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBirmingham to Ho Chi Minh City via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to change wheelchairs three times"

(Germany)

Trip Verified | I booked wheelchair assistance for my disabled elderly mother-in-law on a trip from BER to TLV via IST. First, I could not check-in online (because of the wheel chair). When we arrived at the check-in counter, the staff were closing up. I explained that my mother-in-law was severely impaired and that we could not walk her fast enough through the check-in hall to the counter. I talked to the supervisor and they opened the flight again. The staff at the counter didn’t like this, wanted to start their coffee break and simply refused to check us in and just ignored that the flight was re-opened. I had to buy a new ticket for a substantial amount of money. Then, the mobility service dropped my mother-in-law in the lounge and never showed up again. During boarding, I had to carry my relative to the plane as there was nobody to help us. In Istanbul, there was a mobility service, but we had to change wheelchairs three times to get to the departure gate and nearly missed the connection. When I tried to check-in for the return flight, I got the message that the flight was overbooked and we had to talk to the airline. I complained several times to TK about this disastrous service and only got standard answers and my request to raise the complaint to the manager was simply refused.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBerlin to Tel Aviv via Istanbul
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"an airline that I used to like"

(United States)

Not Verified | The only good thing I can say about Turkish Airlines is I was able to cancel our return trip on them. I used to like flying Turkish. The last flight in July was a disaster. Their website is terrible, terrible, terrible. Their customer service is worse than useless. Stand in a phone booth and yell at yourself. You'll get the same results. The seats on the Boeing planes are very uncomfortable. They've sharpened the edges of all the armrests just to make it irritating when booking. We booked. A Chicago to Istanbul and Istanbul to Chicago thinking foolishly that we would get the free day in Istanbul that they advertise but apparently we were hopping on our left foot when booking the flight. Not the right foot and not doing a handstand. Big mistakes. The food was marginally lousy. The only positive was the ground staff (we found their secret location) in Istanbul gave us a free meal at Burger King. Oh well. Food is fuel. To sell a perfectly lousy review from an airline that I used to like I'm not flying Turkish Airlines again. We went out of our way to do it this time. Never again.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"They are very unorganized and unhelpful"

(United Arab Emirates)

Trip Verified | When I reached Casablanca, I couldn’t find my luggage. So I went to the baggage department and asked them. They informed me that the luggage was still in Istanbul and it would arrived the next day. I called the next day to check my luggage but the staff said they didn’t have any information of the whereabouts of the luggage. This is very unacceptable. How it is possible that they couldn’t give me any information of the whereabouts of it. It took many phone calls to finally get any information that the luggage was arranged to be delivered to Casablanca the next day of my arrival flight but the airport staff couldn’t confirm it was received or not and this is already the fifth day from the day I lost my luggage. They are very unorganized and unhelpful. The system is full of flaws. No information, no updates, they couldn’t help with anything. They only thing they said, “we will call you once we receive the luggage and until then there is nothing we can do”. I am staying in Casablanca for only 6 days. It took many headaches because I am here in Casablanca for someone’s birthday as well for a family’s wedding. I had to run around to find clothes, make up, shoes. All the gifts and important things are in the luggage. I even got sick and my medicines are in the luggage. I am really not recommending Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Casablanca via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly TK again"

(Germany)

Trip Verified | Only one counter for economy class and 1 for business. We were queueing for more than 1 hour. I will never fly TK again! Online check in process is burdensome and does not allow to add frequent flyer number of other star alliance members.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCologne to Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delayed 3 hours"

(Canada)

Not Verified | The worst services are offered by this airline. They would delay your flights so do not look for connection flight’s through this airline as you would miss it. The staff are the rudest of all, this includes, the air hostess and the staff on the airport. I missed my next connection flight to Winnipeg due to the flight being delayed 3 hours. Make sure to at least get your food coupon what you are entitled to as they won’t tell you about it at the Care Point.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIslamabad to Montreal via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"leave one of our bags in Zurich"

(Switzerland)

Trip Verified | My husband and I traveled on business class from Zurich to Karachi on Saturday July 1, and Turkish managed to leave one of our bags in Zurich. I have wasted a huge amount of time trying to get the airline to get my bag back to me. First their help desk said it was on the next flight, i.e. Sunday afternoon. Then they said it would be sent on the Sunday evening flight. Now they say it will be delivered tomorrow. As of now, their helpline says the bag is in its way to me, but the tracker shows my bag sitting in Zurich airport. There seems to be no way to get through to a person in authority and the airline seems to have no interest in helping.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Karachi via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I need to buy a new ticket"

(Germany)

Trip Verified | I am flying from Berlin to Istanbul to Tbilisi. My flight Istanbul-Tbilisi is delayed and my initial plan was to reach to Yerevan from Tbilisi with a taxi. So I see on flights board: Istanbul-Yerevan. And I buy that ticket to take care of me. A week passes in Yerevan and when I arrive to Tbilisi they tell me they cannot you check in, because for us you did not fly to Tbilisi so you need to either pay a fine or I need to buy a new ticket. I bought a new one.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTbilisi to Berlin via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a horrible start to our summer holiday"

(Singapore)

Trip Verified | My wife and I have the worst experience ever with Turkish Airlines. They delayed our first flight multiple times due to technical issues and finally after an entire night of delays they cancel the flight but they did not release our tickets to allow us to get reschedule our flights. So we spent all night on the phone with our booking agency and the airline help center but nobody can help us until Turkish Airlines start their shift the next day (not until 10am). When we return to the airport the next day we are told that we have been put on the same flight but when we get to the gate they are already delayed again. After about 30 minutes of waiting the staff have no answers and one of the gate employees even tells my wife "If you want to make it to your destination on time you should book another flight with a different airline. Turkish Air will reimburse you because of the delays." So with that bit of terrible advice, we book another flight and try to leave the airport to check in with the new airline. But at immigration we are told that we cannot leave as our tickets have not been released (again) by Turkish Air and we were supposed to be escorted by an airline employee to immigration to fill out paperwork so we can leave. We end up sprinting through the airport as we are told by the information desk that the delayed flight is now boarding. So we finally make it to Istanbul where a Turkish Airlines employee stops all passengers with connecting flights and says he will escort us to our gates. After leisurely walking us through the airport he points down a long corridor and says our gate is at the very end. So we sprint, once again, to the gate only to find that the gate has already been closed and they would not reopen it for the 10-12 passengers who needed the transfer. So we watched as the plane pulled off the jet bridge and onto the runway feeling like we had been slighted once again. In all, we are still trying to get our money back for the extra flight we booked under Turkish Airline's advice, and we had a horrible start to our summer holiday. No matter how cheap their flights are, we won't be flying Turkish Air ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Amsterdam via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"had the worst experience"

(United States)

Trip Verified | Our flight from LAX to IST was delayed by 2 hrs then connection flight from IST to ATH was delayed as well so we lost 5 hours of our vacation time. Then our luggage was lost so we had to deal with that in Athens that caused us to miss our tour that we had paid plus the taxi pick up. Coming back from ATH to IST flight #1844 was delayed again by 2 hrs and we missed our connection flight to LAX. The help desk was rude, they told us go that way past the passport control then someone can help. Confusing unclear instruction. We finally got to the passport control after waiting 30 min in line to only find out we need a visa. Passport control people were rude. We went back to visa kiosk and paid $30 per person cash only to get visa so we can stay in stay in hotel provided by Turkish Airlines. The whole thing seems business. They want you to stay in IST and spend $$$. We got the visa and passed the passport control which took another hour (3pm now) then finally found the Hotel kiosk. With no sympathy or apology they told us to wait for the shuttle bus to the hotel. No one knew where they were taking us. We drove 1 hour to get to this hotel out of no where and its now 4.30pm (Kaya Hotel). Hotel took our passports (which made us uncomfortable). We woke up at 4am and took the flight back to LAX at 8.15am. We had the worst experience and they do not offer apology or refunds (visa and seat fees that you paid and that they did not provide).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Los Angeles via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"unprofessional check in staff"

(South Korea)

Trip Verified | We were met by unprofessional check in staff who took long to proceed with check-in without any explanation and apology. Then a flight was delayed for almost an hour. No announcement was given. I hope I won’t fly with them again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKayseri to Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not provide disabled assistance"

(United Kingdom)

Trip Verified | Travelling with my 83 Years Semi disabled Mother, Booked tickets 2 months in advance & requested disabled person to aircraft assistance. Ist - Rize Flight= Checked in two hours prior to departure, Headed to the special assistance desk to be told that they had a long line of waiting which if we were to wait, we would miss our flight, The supervisor suggested for us to walk through security and catch the buggy service which was easily available, Even though this was very painful task for my older Mother, we did as we were advised only to be told at the buggy company desk which was far further from the security that their service was chargeable as they are a private company! We had no choice but to pay the EURO 10.00 to get to the gate (ONLY) NOT to the aircraft as we requested & booked two months ago! Rize - IST flight: Checked in at the business class separate lounge, I told the hopeless only agent that we booked the special assistance and needed the car lift to up to the aircraft as Mum cannot walk the stairs as the airport has no air bridge at all, She replied confirming that all was in order, When we tried to board, We were told by the SAME agent that she could not get the car lift and that we had to walk up the stairs, I asked for her manger to attend, He told me that I did not request the assistance, I had to show him the original confirmation email, then we got the car lift to the aircraft. Arrived IST, Wheelchair agent was waiting for us as we disembarked HOORAY, the agent assisted us through the jet bridge & left us by the seats at the gate claiming that another agent meant to assist us the very long way to the baggage hall – Guess what NO ONE showed up for 40 minutes and no one was available to assist! Be warned Turkish Airlines do not provide disabled assistance even if booked and their staff are liars.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIstanbul to Rize
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no proper customer care"

(Saudi Arabia)

Not Verified | The worst airline you can ever fly on, with no proper customer care, they will change your seat three times before you board and not caring about what you say. Pay for the front they'll sit you in the back
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to London via Sabiha
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"best service I have received"

(Australia)

Trip Verified | Just flown Turkish Airlines for the first time in business class having previously used several other Airline services from Australia including Qantas, BA, Singapore, Thai and Malaysian. This is the best service I have received, staff, service, food, seating infotainment etc. It was really just what you would expect from a business class service. Well done Turkish, you will become my no 1 choice international travel. And to add their lounge in Istanbul is exceptional, not mention their priority check in lounge solely for Turkish Airlines passengers, no more trying to find the correct flight check in counter.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Bangkok
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Cabin was so warm"

(United States)

Trip Verified | 1) Had issues with boarding pass, wasn't recorded under my passport and doesn't state TSA-pre (I had to go through normal line) 2) Business class didn't give the feel of flying business, more like premium economy with extra leg room, more like domestic biz 3) Cabin was so warm, sweaty-couldn't sleep well 4) Arrived, long layover, neither got a hotel room although I was informed I can get one, not was entitled for a private suite in the lounge. Was informed that I was not meeting the duration (I arrived at 4+pm and flight at 1.30am) come on, could do better, at least I requested for a shower time, waiting to see my next 10 hrs flight journey.
AircraftAirbus
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBoston to Kuala Lumpur via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lacking in terms of customer service"

(United States)

Trip Verified | Mounting operational delay on a clear day. After flight got delayed by 100 minutes, asked for flight change. Gate agents nor the airline app allowed flight change. Now I am waiting at gate indefinitely past the delayed departure time. No explanations and no new estimated time of departure given. Turkish is known for it's inflight experience and lounge experience. However, it seems to be extremely lacking in terms of customer service when an adverse event occurs.
AircraftBoeing 73M
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight attendants were extremely rude"

(France)

Trip Verified | My Mom was traveling transit from Beirut to San Francisco, She had a medical condition and was not able to move so we ordered a wheelchair. However the agent that was responsible to escort took advantage of her and the fact that she did not have so much time for transit (for the next flight to San Francisco she had only an hour) and asked her for money in order to make her reach her gate. He asked for 50$ or else she will be missing her flight. This is apart from the fact that the flight attendants were extremely rude with her during the flight from Istanbul to San Francisco. Also do not indicate that you have Wifi during your flights when you don't. Obviously wifi is not available on all airplanes.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBeirut to Istanbul via San Francisco
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time I fly with them"

(France)

Trip Verified | From Addis Ababa to Lyon, flight was delayed on departure and I missed my connection flight. I Stayed around 8 hours in Istanbul airport before catching the next time. I asked for free internet access in order to have my work done but they they said I have to pay for it. They only gave me vouchers for some junk food restaurants. This is the last time I fly with them
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAddis Ababa to Lyon via Istanbul
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"an excellent 4 hr flight"

(United Kingdom)

Trip Verified | We were upgraded to Business class for free on Istanbul Airport which was an exciting experience with the kids. The seat was spacious, the IFE had thousands of entertainment options. High speed internet for the whole duration of the flight. Meals were top notch and the crew were extremely pleasant with us. Overall an excellent 4 hr flight. Would definitely choose Turkish Airlines for future endeavors
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIstanbul to London
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes