Turkish Airlines

✅ Trip Verified | Male to Vilnius via Istanbul. Service is horrible, staff rude onboard and at Istanbul airport. We had 10 hours connection flight at Istanbul airport, and Turkish airlines didn’t provide any hotel like they say. We wanted to book airport hotel by ourselves but it was fully booked. Turkish airlines said, we cannot do anything about it, because you arrived 6:03 am from Male, and to Vilnius our flight is 4:00 p.m. They said it is not enough hours because they provide hotel only when it is 10 hours waiting. If i knew it will be like this,i would book alternative flight. Disappointed!

✅ Trip Verified | Travelled from Accra to Bucharest, through Istanbul. Plane was late and I lost my connection. From Accra, they gave me a boarding pass for a diffrent connecting flight than I had booked. In Istanbul 3 different employees of Turkish tried to convince me that that was the correct one and no change could be done, despite the fact earlier flights were available. Customer service was unwelcoming, poor and inefficient. Istanbul airport is small, dirty and congested. They sell lower cost tickets, just because you have to wait for up to 10 hours in the airport. Be prepared to be misstreated. It seems that rudness is a part of Turkish Airline culture.

✅ Trip Verified | Turkish Airlines in the last few years have been a formidable competitor to European long haul carriers. And quite rightly so. Not only are their prices extremely competitive, book early and you could be in for a bargain. This was my first long haul flight with them, and it will not be my last. They operate on A330 with 2x2x2 and Boeing 777 with a 2x3x2 layout. While the seating configuration was as expected, it's the service that made all the difference. Once on board, they have a rather novel safety video, which is both informative and amusing. The 'onboard chef' is a nice added touch, although it's not like he's going to prepare the meal in front of you. The flight attendants were extremely polite and friendly, regularly checking up on you if you needed anything. The dining was great. With a mini 'candlelight' to compliment the food table, to a delicious selection of appetisers and sweet trolley, the service was excellent without being rushed. The amenity kits were rather basic. The IFE was good on the outbound A330 and 777. With some nice wine, cognac and coffee later, the bed was prepared for me and tucked myself in for a good 3 hours sleep. The outbound flight to Hanoi was near perfection. The flight from Hanoi to Istanbul was a slight disappointment. I first noticed the A330 had the old livery on it. When entering, the cabin looked older, there was no storage space, other than overhead. The seats looked old and felt uncomfortable. The IFE, with the small handset was so difficult to use, even the cabin stall were trying to help others with it. The flight announcements were crackled and weren't clear. The toilet I used, although clean was old - the flush button was held together with duct tape! The flight from Istanbul to London on the 777 was a delight. This was a long haul business class experience on a short haul flight. The service and cabin staff were excellent, even on the old A330!

✅ Trip Verified | Having been on a few European flights so called 'Business Class', I was looking forward to the much praised Turkish Airlines Business Class flying from London to Istanbul. Turkish use widebody on most flights to Istanbul, and I was aware that this narrow body aircraft which I was flying in was not going to be as spacious. But the moment I stepped into the aircraft, I was welcomed with a warm smile and directed to my seat. This was a true Business Class seat (unlike the notorious tight 2x2 with empty middle seat deployed by other European airlines). The wide seat was extremely comfortable, with ample leg room, reading lamp and fold out IFE monitor. No sooner had I settled down, I was offered a selection of soft drinks followed by hot towel. 20 minutes into the flight I chose a traditional Turkish breakfast which included a selection of delicious appetizers, accompanied by Champagne (with refills). The flight attendants were efficient, chatty without being intrusive, and looked like they actually enjoyed serving the passengers. I fiddled about a little with the IFE, watched about half a movie, downing my coffee. Although not a great choice of films and programmes, it was perfectly adequate for a short journey. I enjoyed this flight very much and full marks to Turkish Airlines offering a good business class product on a short haul flight. If they decided to add WiFi on all aircraft, it might really annoy the competition.

✅ Trip Verified | Helsinki - Istanbul return, 6th Dec, TK1764 (B737-800) and 10th Dec, TK1761 (A321). Both flights full, on time arrival at IST and HEL despite delay upon departure. Seating slightly cramped in Economy but fine for 2½ hr flights and all seats equipped with IFE. TK seems to have kept their high quality in catering (Do & Co): full hot meals provided with drinks, very tasty meals. The cabin crews were hard working on both flights and the lady purser on TK1761 was a real star: very warm, friendly and extremely patient with the same unruly passengers who jumped up to the aisle every time the seat belt sign went on in heavy turbulence. Quite annoying but handled with care by the purser and the cabin crew on TK1761. Good quality and great value, will book again.

✅ Trip Verified | Frankfurt to Elazig via Istanbul. The seats are super short. It doesn't fit to my legs and my legs hurt because of the seat. Istanbul airport is totally horrible. Due to the delay of the flight, the crew doesn't speak English and they don't know what you want. As an international airport how come no one can speak proper English? Their instructions are totally different, one says this, another says that. Very disappointed with them.

✅ Trip Verified | London to Lahore via Istanbul. Cancelled my ticket with no explanation on 6/12/2017, 12 days before flying out in peak season. I have flown with them before and the experience has been OK- apart from the rude staff at the airport in Istanbul who think you've forged your passport. However after this experience its easy to know why Qatar, Emirates etc are ranked above these guys. Extremely poor. From a disappointed, out of pocket customer.

✅ Trip Verified | Flew business class, TK35 Istanbul to Montreal on Dec 08 2017. I must emphasize the amazing lounge in Istanbul. No wonder it was voted the best business class lounge in the world by Skytrax. We were a bit deceived though, not to be able to have a suite to relax, since our layover was 30 minutes above the 7 hours permitted as per regulations! At least we were able to use the showers after 2.5 hours on a waiting list. Best shower facilities we have ever seen in an airport business class lounge! Onboard, before take-off they offer a selection of newspapers and magazines but nothing in French! Isn’t Turkish Airlines aware that Montreal is the second largest French metropolis in the world, after Paris? Just as an example, Lufthansa flies to Montreal out of Frankfurt and Munich, their safety announcements are in German, French with English subtitles. Being respectful about these issues goes a long way. Nevertheless, the crew were professional and quite nice. The business class cabin is quite impressive! Lot’s of leg room, very comfortable seats, very large screens, quality headphones. I was able to sleep for 5 hours, which is out of the ordinary on board an aircraft for me. The food was ok, very well presented. We like these candlelight dinners which no other airlines offers to our knowledge. The negative side to this trip though is that we constantly had to beg for a glass of wine. We had just flown on Thai and Singapore and right after you sit down before take-off, they come to offer Champagne, water and juice. Not so with Turkish, they only offer a selection of 4 types of lemonade. When they take your meal order they ask if you want a glass of wine with your main course. No cocktail whatsoever before the meal is offered. If you dare ask for a glass of wine it is secretly poured behind a counter in front of the cabin. Normally with other airlines, they come to your seat and show you the bottle before they pour into your glass. You even have to tell them at some point to stop, because they offer constantly. Not so on Turkish!

✅ Trip Verified | Kayseri to Istanbul. I cannot recommend this airline. After being unable to fly to Turkey due to recent US Visa restrictions, I called the company. Was told to call back two weeks later which I did and then I was told to call back again. I did. Then I was told that I must get a refund at a Turkish Airlines sales office, there are only 2 in the entire US. I complained and was told to call back. Now I am told that I can get a "refund" after cancellation and "no-show" fees are applied. This amounted to $32 euros on a $600 ticket. Apparently, they are only granting full refunds if you depart from the US. This is an absolute sham and seems set up to make the system frustrating to navigate so they can mitigate their losses. They don't seem to care.

✅ Trip Verified | Dubai to Toronto via Istanbul. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “Reissue With 200 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The only solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed an employee $845 but she of course had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off, no ink was missing, and sneered “I can’t accept this”. She did this simply because she could. We were powerless. She knew it and reveled in it. I usually only add reviews if they're positive. I understand people and businesses can have a bad day. Turkish Airlines is different. This is truly a horrible company with mean spirited employees.

✅ Trip Verified | Montreal to Istanbul. We made the reservations online as most people do nowadays and to our surprise, Turkish Airline denied the miles that were supposed to be earned for the flight taken which were clearly shown on their own reservation issued ticket. After few interchange of emails (ref tickets numbers above), they opted to remove the contact email from the website. They simple refused to honour the miles on our flight and we never received an explanation of their action. Certainly, this speaks very badly of Turkish Airlines, company that we won’t support in the future

✅ Trip Verified | Budapest to Atlanta via Istanbul. In August I flew from Budapest to Atlanta via Istanbul. The attention onboard was good as was the food. Arriving in Atlanta I found that my suitcase was left in Istanbul. After waiting for more than an hour and a half they told me that they would send it to me the next day but they only brought it to me two days later, so I had to spend 3 nights in a hotel in Atlanta and I could not go to work on Monday. The representative of the company told me to send him the receipts of the expenses he had had that within a period of 3 weeks they sent me a check for that amount. It's been over 3 months now and they have not sent me anything. They do not even answer the emails that I sent them. I think a lack of professionalism and respect towards customers.

✅ Trip Verified | Kathmandu to Houston via Istanbul. I with my two little kids and old mother had a flight on November 2017. I had a layover of 19 hours so we were suppose to get hotel, but because of being American passport we didn't get hotel. I didn't mind getting hotel but they gave me lot of trouble just to give little information about the visa. I was wondering from one counter to another counter just to get right information. Staffs at the airport were the rudest people I ever met. Even the visa officers at the counter didn't give me correct information instead they yelled and behaved in a very rude way. I couldn't get hotel because I and my kids had American passport and they don't issue visa from the airport to the American. My question to the Turkish Airlines is that why they didn't mention that while I brought the ticket why they issued ticket to the American passport? I went to Turkish Airlines counter may be four time finally I got the correct answer. Staffs at the Turkish Airlines counter were also very very rude just as other staff at the airport. I ended up paying 300$ at airport hotel. I will never travel with Turkish Airlines again.

✅ Trip Verified | Istanbul to Madrid. Good service on board. Seats are comfortable in a configuration 2+2 and real business seat not like others where the configuration is 3+3 and the seat in the middle is not used. Meal is an okay quality, it could be better because it is a 4h30 flight.

✅ Trip Verified | My first flights (Jakarta to Antalya via Istanbul). On the homebound flight from Antalya to Jakarta via Istanbul my TK 2425 (30 Nov 2017) was delayed without any announcement. On boarding I asked the ground crew if I would still be able to catch my Istanbul-Jakarta flight (TK56), and the ground crew replied that "no problem". The plane landed late and I missed my flight to Jakarta. Yes, Turkish airline did give me a hotel, yes, Turkish airline did give me a ticket rebooking, yes Turkish airline did give me breakfast-lunch-dinner. However, I did not receive my luggage and hence I did not have any change of clothes. Upon seeing the queue at the Turkish Airlines hotel transfer I was in a dilemma of either waiting another 2 hours before getting my luggage at 4am or go sleep at the hotel and not have my luggage. In my luggage was also my laptop charger and mobile charger which I would have needed to inform work, arrangements that I will be delayed by one day. But more scarily was my box of medicines that I needed. I was appalled by the ground crew at Antalya airport who lied to my face, and the ground crew at the hotel transfer who did not sympathize that I needed my luggage and only offered strict options. I was very dissapointed that Turkish airline did not provide me a letter of delay to help me justify my situation at my home country, and no laundry service hence I was not in fresh clothes for more than 48hrs! It is easy providing hotels, food and ticket change but please keep in mind that all these passengers are humans and have lives and dependencies and have specific needs and requirements.

✅ Trip Verified | This was the first time I flew Turkish Airlines on an international route. I flew from Toronto to Mumbai via Istanbul and back. The cabin crew from Toronto to Istanbul were quite rude. I ordered the special Asian vegetarian meal before the flight, which was very good. The seat was comfortable. There was a good selection of movies in various different languages. The same applies to the connecting flight from Istanbul to Mumbai, but the cabin crew were a lot nicer. However, toilets are not clean. Transitting at Istanbul is a nightmare as the airport is extremely packed struggling to find a place to sit. The return flight was more or less the same.

✅ Trip Verified | Being a loyal customer of this airline, I was once again dissapointed with Turkish Airlines completely messing up my flight. Outbound flight TK1856 from Barcelona to Istanbul left about 40 minutes delayed, and for that reason we were denied boarding for our connecting flight to Moscow, which resulted in spending an entire night at the airline's lounge. I would like to particularly stress the utter rudeness of the airline staff at the airport, who are completely uninterested in helping you out, pretending not to speak English and watching videos on their smartphones, giggling and discussing it with each other. While at the lounge, you are not allowed to use a shower since the previous flight was less than 8 hours long. So please know, if you miss your flight due to the airline's fault, you are on your own and no one really cares about your problem. That's a fact. The same situation happened to me in April, while returning from Miami to Moscow via Istanbul. The airline representative failed to change the dates for my wife and my infant child, changing it only for me, therefore, I ended up paying for the completely new tickets. Overpaid around 2000 USD. And, once again, the flight left late from Miami and, therefore, we missed the connecting flight and spent the night at the airport. We were not offered any hotel and we were also denied access to the lounge due to the mess up with the airline. The airline's feedback form is awful, and up to this day my issues with them had not been resolved. Even visiting the airline's office in Moscow does not help, everything is managed through the website. Overall, I am very disappointed with the airline and especially with their customer care. It's a shame, since their planes and prices are very nice, the headache in dealing with the problems afterwards is just too much to fly with them again.

✅ Trip Verified | Buenos Aires to Istanbul via Sao Paolo. I have been very surprised by the overall quality of the airline in business. After the stop over in Sao Paolo, they change your headset for a Denon one (amazing sound). Toilets are about half more of the size of the one in economy. Very nice staff onboard and dedicated to you pleasure.

✅ Trip Verified | Washington to Istanbul. The website didn't work for check in, so I called and it was quick on the phone somebody checked me in, but the wonderful thing happened at the airport as we checked in for the flight we are now waiting for. The man at the ticket counter was wonderful, efficient and very considerate for my old parents, also helping fellow agents.

✅ Trip Verified | Istanbul to Paris, you can feel the quality of Star Alliance Airline. I'am generally use Turkish Airlines and first time this is the first time I see more than one managing problem during check-in and flight. Check-in attendants was much more slower than my other trips and they gives people wrong information. They have no idea about seat layout of aircraft and nobody don't accept and try to solve any kind of problem. During flight, you can feel the differences between cabin crew, Turkish Airlines don't educate their new flight attendant like they used to. I hope these problems will be short term and Turkish Airlines back to their old days.

✅ Trip Verified | Amsterdam to Tehran via Istanbul. The first flight was with delay, we had a connecting flight but because of delay we missed the second flight and they weren't responding about that. The staff service was awful it was really a bad trip. We paid twice for our booked flight.

✅ Trip Verified | Atlanta to Doha via Istanbul. From the moment you step on they greet you nicely but once you take off it's all downhill with customer service. I would never wish that experience on my enemy. The flight attendants were grumpy and English is a little unrecognizable. Luckily I had my handy app on my iPhone X downloaded two weeks prior to my trip. As I knew I was going to have a 9 hr layover both ways. So I was able to learn a little Turkish. The meals were ok. The entertainment was good. The leg room was horrible!

✅ Trip Verified | Took advantage of promotional fares on Turkish Airlines’ new route (when I booked) from Istanbul to Phuket. When I arrived in Phuket on the outbound sector, I asked Thai Airways whether on my return I could book a flight with them to Phuket and through check my luggage onto Turkish Airlines, both being Star Alliance. He checked on a list and said I could as Thai have an agreement with Turkish. However, when I got to Bangkok to fly to Phuket and on to Istanbul, Thai said no I couldn’t through check in. Where the agreement failed I have no idea. So had to sit with my luggage for hours waiting for Turkish check-in to open. After check-in, Business Class passengers were personally escorted through Immigration and Security checks and into a lounge. Not the best lounge in the world but quiet and with light snacks available. Offer of shoulder massage was tempting but I just wanted to close my eyes for an hour. At boarding time we were escorted to the gate and given immediate boarding. Before take-off given menus and was asked to complete my breakfast choices. After take-off breakfast was served. I had ordered scrambled eggs but when they reached me in row Four, they said they had all gone. They offered an omelette or waffles; the latter not being on the menu. After breakfast I made up my bed and slept for hours. We had been asked for our lunch selection from the menu. Cabin was crowded - must have been full or close to it. During the night I went to the toilet. The flight deck door was wide open and it looked crowded in there too with some crew standing. In the morning they started the lunch service. In front of me I heard a lady complain and say “But I ordered it.” When they reached me they said they didn’t have the steak I had asked for. I could have the other menu options or a beef stew option which also was not in the menu. I guess the lady had also been disappointed about steak. Landed about 30 minutes early and taken by bus to the terminal - special bus for Business Class passengers. After customs I went to the arrival lounge but it was closed. In fact I have often found it closed recently. Overall, very good flight. On time. But seems you need to sit in the first couple of rows to be sure of meal choice when flight is full, as they only serve from the front in Business Class.

✅ Trip Verified | My daughter and I checked in early for flight TK150, we then proceeded to the gate 204 as indicated on the boarding pass as well as on the boarding/information screen. We waited till boarding time and proceeded to board when gate was open. No announcement was made of gate changes. My daughter passed through the gate (204) and was about to board the plane when I was withheld due to the boarding gate having been changed. The fact that my daughter was let through to the plane shows a lack of security by the ground crew at the gate, which is not acceptable. Then we were informed to proceed to gate 306. At gate 306, we were instructed to proceed to gate 315 but the plane left by then. We complained to customer service and were asked to purchase another ticket!

✅ Trip Verified | Houston to Istanbul. The service, the flight, the food and flight attendants were all excellent. But there was some sort of air-freshener sprayed into the air in the cabin that irritated our eyes. The bag of slippers, tooth brush were very thoughtful and were used.

✅ Trip Verified | Excellent service throughout this 11 hour flight from Atlanta to Istanbul. Everything was great in economy class. IFE excellent, food service, frequency and choices exceeded expectations. Cabin crew attentive and went out of their way to deliver excellent customer service. I'm so glad I flew with Turkish Airlines.

✅ Verified Review | Istanbul to Ho Chi Minh City. Exceptional crew and great meals and drinks service provided on this 10hr flight. Lounge before flight was a disappointment as late departure (02:40) meant no fresh food or snacks were available but otherwise ok. TK offers great value business class fares with an excellent product offered for the price. Staff on board exceeded all expectations on this sector.

✅ Verified Review | Jakarta to Istanbul. TK 57 left Jakarta airport earlier than schedule. The service level was similar when we returned back home on TK56. On both flights, cabin and toilets were clean and staff were nice. Food was in big portion and we are pleased to have it. Inflight amenities were sufficient. During this flight we did not get ice cream like Asian airlines. My other inputs are that menu for flights from Istanbul. Please serve any other menu from elsewhere. We had enough Turkish meal during our long visit in Turkey and please train your staff to speak better English. Yes they are nice and polite and speak English but just a little effort to speak better and I am sure Turkish airlines can do it.

✅ Verified Review | Istanbul to New York with Turkish Airlines. Check-in was relatively painless considering it was at a very early hour of the morning. Prior to boarding, used the lounge which was operating at a lower pace than usual and the food choices were not as plentiful as they are during regular hours. Boarding was by zones but it was a total disappointment when I found out we were being bussed to the plane which made the use of zones completely redundant. On board, the aircraft looked newish with 2x2x2 configuration in business class. The FA's were pleasant, friendly and professional in the conduct of their duties although they did not intervene when the passenger behind me stood up while the aircraft was taxiing. We were served breakfast then lunch prior to landing but the service was a tad on the slow side. I completed 8 return journeys across the Atlantic with Turkish in the last 12 months and their menu and wine selection have been the same each time and I believe a change is long overdue. The wifi worked well and the IFE had a decent selection although it could have used more recent movie releases. Flight departed and arrived on time and was a good experience overall.

✅ Verified Review | London - Istanbul - Mashad in August and returned in September in economy. Three of us took the flights, planes were dated but they were clean and entertainment provided on board. Due to code sharing their flights were full to the limit. Lunch and dinner very good, however we did not like the breakfast. Mashhad to Istanbul delayed and as a result of this and due to very unhelpful airport staff (not Turkish Airlines) we missed our connecting flight and had to board the next flight, arriving in London 5 hours later than originally planned. Our bags delayed by about 5 days. All this to the side, Turkish Airlines processed our claim within 7 days, I had to only send a single email and full compensation was paid. Cabin crew were fantastic and ready to help. What I am most impressed with is their claim department that processed our claim very fast and paid full compensation. Well done to them and cabin crews.

✅ Verified Review | Frankfurt to Singapore via Istanbul. FRA-IST then 2.5h layover and IST-SIN. The check-in process was flawless. Turkish Airline personnel on the first leg of the trip was quite grumpy, but professional. Their airplanes are clean, the services offered (entertainment, catering) above average and their crew on the longer, second leg of my trip was fine as well. Unfortunately my new bag didn't arrive in Singapore. It's missing to this very day. The airport luggage handlers in Singapore created a lost baggage report form for me. They called me for four days, every day, to update me that my bag is not yet located. Then they stopped. Turkish Airline's website claims "Within the first 5 days, the search for lost baggage is the responsibility of the airport Lost and Found Office. If your baggage is not found within the first 5 days, please visit the baggage irregularity report and follow-up page and make a claim with the required documents.". So I did that. I went to their website and made the claim. The website feels like it's 1990 again, limits text fields to something like 255 (not sure anymore) characters and disables copy and paste. It's as bad a website as I've ever seen one and will send you an English confirmation mail that links you to their Turkish website. I filed claims, stated my case, provided invoices and brands/prices for the things I am missing . Within minutes I received a reply. Unfortunately it didn't state a thing, was quite possibly a canned message and had vague content like "On the other hand, if our research brings any negative result, then; the documents, which we have requested from you before, will be forwarded to our Claims department in order for assessment. We would like to thank you for your kind understanding, regarding such period, in advance.". I replied, asked what time frame, what "period" we're talking about here, given that the 5 days are over. I got the same canned response. I arrived 13 days ago, I received not 1 comment on my missing bag from Turkish Airlines. They ignored the problem so far. They are opaque about the process, share neither procedures nor timelines/schedules. I'm sitting in Singapore without my things and this airline just doesn't care at all. They claim to be oh-so-customer friendly - and truth is, their service in the air was good. But I sincerely hope that no one ever has to talk to them about lost baggage, because here they are terrible and fail in every customer service metric you can come up with.

✅ Verified Review | Atlanta to Nairobi via Istanbul. My experience begun with trying to book a reservation on the company portal on 4th November currently having a choice of 2 systems. Between dodging the prompt on whether you want to use “old version” or “new version” I struggled to reserve a round trip from Atlanta to Nairobi 19th November 7, 2017 return 27th December 2017 only to discover minutes later when going to print off ticket that it was wrong! The information was captured inaccurately, I just had one way ticket that was outbound with my return date on it. Confident that this is an easy fix after years of travelling with other gulf region airlines, I immediately reach out to the Sales Office in Atlanta which rings endlessly without any answers. Very surprised but again in good faith reached out to the call center number provided. This was a nightmare, the first agent could barely speak English and any attempt to get the name was met with callous response of – why are you calling. Speaking very slowly and clearly as it was obvious there was minimal comprehension, agent also confirming he could not understand leaving me very confused I patiently informed of the situation explaining that I was looking for a round trip ticket but believed there was a technical issue as screens kept switching between 2 versions on the portal. Eventually I was transferred to another department which I was informed would resolve the issue and unprofessionally transferred. I had to go through the same process. On the 6th when calling in for a status, as I tried to review the issue to the first agent, she told me she doesn’t have to talk to me if I was calling for a status and I had to persist that she could not treat customers that way. This was the first time ever to attempt to use Turkish Airline and it is quite a rude shock. Eventually I was transferred to another department to an incoherent agent who sarcastically informed me that I could call back to speak to a more articulate agent. Not believing a corporation like this does not have people who could comprehend the issue, I made another attempt to call back and request to speak with a manager and explain that I needed a resolution with my primary goal is to get the correct ticket that I reserved as I still intended to take the trip. I persevered the same call process all over again and this time found an agent, more coherent and a little patient only for him to tell me they had emailed me a response and that my request was denied. When I sought for clarification or a manager he informed me that there are no managers there and he read a script out. This is very disturbing, there’s no professional etiquette to this cycle of events even more so, my issue has not been addressed. It seems to be more about the money than customer satisfaction. My trip is about 50 hours away but I have the wrong ticket and no resolve. I have never experienced such a service in my many years of travel. I am hoping management will actually resolve the issue and not just respond without addressing the concern. I shudder at the thought of what lays ahead in the flight if this is the type of service they have before you even travel.

✅ Verified Review | Very good experience in total! Extremely good seats from Copenhagen to Istanbul. When entering the plane we saw that it was 2+2 seats with good space and an IFE even if it was only a 2.50 hr flight. Was served a simple meal which was enough. Had a layover of 3.15 hr in Istanbul and went to the lounge. From all reviews the lounge was highlighted as something positive. I would say the lounge needs a refresh. Worn seats, crowded, closed food places, etc.. Not at all what I had in my mind. You could of course drink unlimited liquor. Istanbul to Antananarivo was the best Business travel ever. Very responsive personnel and called you by name. The IFE had a good selection but the Denom headset was not noice cancelling! The boarding was chaotic. No organisation whatsoever. Would I travel with them again - Yes!

✅ Verified Review | The flight was very good. Delicious meals, interesting inflight entertainment, comfortable seats etc. Cabin Crew was friendly. I hope that Turkish Airlines renews its old aircraft like the A321 (Sharklets). The seats are incredible and fresh!

✅ Verified Review | Tel Aviv to Bangkok via Istanbul. The first leg was ok - on time, nice cold meal. The 2nd leg was not so good, especially the service of the cabin crew. It took them 4 hours to serve dinner (start to finish). many pax in economy had to take the trays to the galley because they weren't taken for long time. The lights were turned off very late although it is a night flight. The same problem happened when breakfast was served and many pax did the same after they finished their breakfast.

✅ Verified Review | Istanbul to London. My comment is really on the ground experience rather than the flight itself. There is no transport from the lounge to the gate for lesser abled people. All they offer is booking a wheelchair. How are you supposed to push somebody in a wheelchair while also carrying two handbags, a trolley and a guitar. Other airports/airlines have buggies at their disposal. Considering that some gates are 15 minutes walk, this is pretty poor. When flying from an apron gate (7xx e.g. 700), there are no business class buses for business class travelers and you're expected to stand in the bus for 20 minutes or so while it fills up until people step onto each others toes and everybody is squashed in. When questioning the ground staff on why there is no business class bus unlike like we were told at check-in, they said 'economics' and that business class buses are only available for incoming and domestic flights - very poor show. My overall rating of 6 explained: - on-board service & food: 8 - on-board cleanliness of toilets: 5 (floor's often wet) - lounge services & food: 8 - male lounge staff: 5 (often loud or shouting across the room) - female lounge staff: 9 - ground services (bus/transport): 0

✅ Verified Review | Toronto to Tehran via Istanbul. This flight and airport was the worst travel experience we had. The flight from Toronto to Istanbul departed the Pearson Airport with one hour delay. There was very unusual turbulence, almost through more than half the flight time from Toronto to Istanbul and we couldn't sleep. After arriving at Istanbul airport, we had about 6 hours layover time. We decided to spent this time in the town. On our way back to airport due to getting caught in traffic jam, we reached the boarding gate after closing the gate while the airplane still was stopped at the gate. The staff didn't let us to get onboard and we missed our flight from Istanbul. After missing our flight we were told to go to the Care Point counter. This was the first office which we were referred to. They didn't provide us with any help and told us to go to the ticket sale office. Finding the right ticket sale office was like a marathon for us. There were several counters for ticket sale with Turkish Airline logo. After talking to two ticket sale office, we finally were directed to the main Turkish Airlines ticket sale office where we were told that they are not able to help us and we have to pay the full price for the business class for the flights in the next day. After that, they asked us to talk to the supervisor where we observed the worst treatment that a customer may experience. He even didn't let us to explain our story and didn't listen to us. He just asked us to contact customer care centre by phone. After about 15 minutes talk with customer care centre over the phone, they also told us that they are not able to help us. Finally after being passed to several offices and people by Turkish Airlines staff without getting any help, we decided to buy new tickets to Isfahan, Iran instead of Tehran for the next day from an agency at the airport. The new tickets were sold to us at full price without any discount for the missed flight. I showed the new tickets to the same supervisor to transfer our luggage to the new destination and also complained about his behavior with us. After all of these unpleasant stories, we went to the Turkish Airlines Hotel Desk, where they told us that because our tickets are new and not transit tickets, they cannot help us with accommodations in Istanbul, and we were forced to book a hotel from an agency at the airport.

✅ Verified Review | I am booked to travel Los Angeles to Tel Aviv via Istanbul. This review is about pre-flight customer service - it is a nightmare. The agents speak poor English. They keep referring to "other department". All I wanted was to get an exit row seat which I paid for. They see the payments on the system, but 6 calls and 2 hours on the phone and nothing is done.

✅ Verified Review | Istanbul to Washington. Turkish Airlines is still good. The catering on board is suffering from bean counter recommendations. Gone are the days when Business Class food on board Turkish Airlines was exceptional. Now it is ordinary. It is sad to see such short sighted measures being implemented which may have a long lasting impact on the airline's reputation. The flight was on time but the airplane was old. It was clean but the age showed. The most outstanding aspect of the flight was the crew. They were helpful, pleasant, attentive, and friendly. One crew member kept bringing me tea (without my asking) while I worked for about six hours. She always had a pleasant smile throughout the trip. I wrote this review to ensure that the crew's effort did not go unnoticed.

✅ Verified Review | London to Manila return via Istanbul. Check in was very quick we checked in 3 large suitcases with our 80kgs combined allowance we also had two carry on trolley cases a rucksack and suit holder asked if we could check in the rucksack to save dragging it around with us even though we were on the check in limit, yes sir no problem. Spent time in the business class lounge to wait for boarding. Arrived at the boarding gate checked through boarded the plane first. Flight London to Istanbul was 4 hours approx, seat was very comfortable flight attendants very good and spoke perfect English. There was a chef who came round and took our order for our meal. The food was excellent. IFE was good but not great could do with upgrading but acceptable. We arrived in Istanbul on time and were bussed to the terminal business class passengers were off the plane first and had there own bus. we had about two hours. so spent time in the Turkish Airlines Lounge then headed to our gate to board our plane for Manila. this is the only fault I found with this trip. There was no business class priority boarding just everybody trying to to get through the check in and only one member of staff checking tickets and passports absolutely ridiculous it was mayhem finally got through the check in and were last to board a waiting bus (I would not have liked to be first on the bus) to take us to the aircraft. We were welcomed on board by the flight attendants and given a pre flight drink and our suit holder was hung up for us. The seats were comfortable and spacious and turned into a flatbed with the ottoman at the foot and for once I actually slept during the flight which is a rarity for me. The IFE was the same as mentioned before Our section of the business cabin had 28 seats which less than half were occupied. Flight attendants were very attentive spoke perfect English. The chef came round asked to fill out a menu card for our breakfast at the end of our flight and also took our order for our meal again it was a fantastic meal the best we have had in the air. We were a little late taking off from Istanbul for our 12 hour flight but still arrived at Manila 1 hour early. We were first off the plane through immigration got to the carousel to pick our luggage our 4 bags because of the priority tags were in the first 10 bags we were out of Manila airport 25 minutes after getting off the plane. Our return trip was just as good if not better as the boarding situation for the London flight at Istanbul was much better organised. Would I use this airline again, most definitely.

✅ Verified Review | Houston to Odessa via Istanbul. October 25th 2017 my mother supposed to fly Houston to Istanbul. It was cancelled for some technical reason. She was already in the airport, when the flight got delayed and cancelled later on. She spent 8 hours in the airport, from 7pm till 3am, was inside the plane for 1,5 hour and then got kicked out with everyone else. No one offered any complementary food, water wasn’t given. Somehow at 3:30 am they provided the hotel, but she had to share it with the other 2 passengers not related to each other. The transport wasn’t provided, so she had to pay for taxi from her own. By 11 am the hotel told them to check out. She left hotel and took taxi back to the airport. Only business class was take care of. We spent another 5 hours in the airport waiting for some news. At 5 pm they opened check in for another flight. After all this long upsetting time the new flight got delayed again! For another 1,5 hours. I'm not sure if they rebooked her for next flight from Istanbul to Odessa, I hope there it will be okay. The company doesn’t care about customers at all, will definitely never use it again

✅ Verified Review | Manchester to Johannesburg, SA via Istanbul. Very disappointed with this airline. My husband and I flew out separately and returned together. I opted for vegetarian meal as I cannot tolerate spicy food, only to receive Ratatouille made with chili sauce and a stuffed chilli for breakfast. I could not get the TV monitor out from the side of the seat, and my request for help was ignored. Same thing happened with my husband with his TV monitor. Return trip - very hot plane and our request for extra water with ice was ignored. Staff were sullen and unresponsive - both inflight and at Artatuk Airport. Needless to say, will not be using this airline again. Have written to complain, to date - no reply.

✅ Verified Review | Athens to Singapore via Istanbul. I saw a bug on top my screen on the seat in front of me, grabbed the serviette to squash it and it looked like a tick. The meals were disappointing as I requested oriental vegetarian but given vegetarian meal and was told it’s the same. How is that so when the name printed on the meal sticker is not my name?

✅ Verified Review | Istanbul to Athens. My boyfriend and I booked multiple destination flights with Turkish Arline. We departed from Los Angeles to Istanbul, stayed for 1 night, and then had a flight from Istanbul to Athens. We were not able to check-in in their website or app, because of website problems, we arrived 2.5 hours early to the airport early, asked for help, but we were sent to the wrong line, by airport staff. By the time we got to the front of the check-in line, we were told that we could no longer check-in, because our flight was departing in 50 minutes. We were sent to the cashiering department and asked to pay $950 per person for a flight that was 1.5 hour long and listed online for $120 dollars per person. They stated that if we didn't buy the tickets through them, we would not be able to use the rest of our booked flights. My boyfriend panicked and paid, we wrote a complain in the Turkish Arline website; asking for a refund for the extra $950 we paid, per person. But they denied our petition without an explanation to address my initial complaint.

✅ Verified Review | Montreal to Istanbul on Turkish Airlines. Quick check-in and boarding. The hard product is comfortable but lacks privacy due to 2x2x2 configuration of the business class cabin which means no direct aisle access for all seats. The FA's were pleasant and professional although their English was not very good. Food quality was average and below their historical standards. Toilets were kept reasonably clean and tidy throughout the journey. IFE had many choices but list of films needed an update with very few recent releases. Flight left on time and arrived a full hour ahead of schedule. The disembarkation via buses remains a total nuisance and mystery as there were plenty of vacant air bridges. Overall a decent experience but the business class product is inferior to the Gulf and Southeast Asian carriers.

✅ Verified Review | Gatwick to Antananarivo via Istanbul on Turkish Airlines. Expensive ticket gave us flat beds and reasonable food but unable to sleep in business class cabin due to clattering banging and shouting from the galley area practically all the time the lights were out for sleep time! Dreadful experience . At Istanbul business lounge huge but only 6 ladies toilets and a 3 hour wait for a shower!

✅ Verified Review | Worst possible ground service I have experienced. The staff were rude and not aware of the many visa policy changes and insists on being right though proven otherwise through official government channels. And flights not on time.

✅ Verified Review | Houston to Dammam via Istanbul. Turkish Airlines would be passable flying as a student at ultra-economy prices, but its business class is quite poor in comparison to some of the Gulf airlines. Staff were not overly interested in client service and spoke little English. There were long lines for everyone including those who had paid for business class. Overseas seats are not private and small. The land facilities were crowded, disorganized, and fairly dirty. A very low-end business class with fairly poor treatment.

✅ Verified Review | This is the first time I have flown Turkish Airlines and I had high expectations after seeing their commercials on TV and reading about them on various internet sites. I was flying business class from New York JFK to Bangkok via Istanbul (3 hour lay-over). My first leg was on a B777-300ER. The flight was 1 hour late departing JFK due to late arrival of the aircraft. The business class, flat bed configuration was 2x3x2, so even if you were seated in an aisle, you got disturbed by the other person wanting aisle access. I see this as a major draw-back on long flights (9 hours) when you are trying to sleep and someone is crawling over you multiple times to use the bathrooms. My second leg from Istanbul to Bangkok (also 9 hours) was on a A330 with a 2x2x2 business class configuration. On this plane you definitely want the middle seats as each person has direct aisle access. With that being said, the flat beds on both flights were spacious, comfortable and functional with lots of storage. The in-flight entertainment system was very good with an extensive and up-to-date selection of movies, TV shows, live sports etc. The food service was very good with the onboard chefs serving you. I did not use the WiFi, but it seemed it was difficult to connect to as many of the passengers in business class both flights were asking the flight attendants for assistance. The cabin staff were well trained, professional and attentive. Overall I would give them 4 stars, mostly due to the dual business class seat configuration when most of the Asian and Middle East carriers have individual pods and the one hour late departure from JFK.

✅ Verified Review | Night flight from Athens to Istanbul. Departed on time. Efficient check in and security procedures. Flight duration of one hour and 40 minutes, during which some light meal was served - consisted of a sandwich and croissant stuffed with cheese and halal meat. Salad and desert were given, as well as refreshments, tea and coffee. All foodstuff was of excellent taste and quality! Very fast and efficient cabin crew, the only minus was their limited ability to speak English. Ear phones were handed out - inflight entertainment was very good considering the time limitation.

✅ Verified Review | Flew Athens to Istanbul. Flight was a late night arriving at IST 30 min after midnight. Ground service at ATH were good. Departed on time. Inflight service was quick and efficient - only drawback was that flight attendants did not speak english. Food was a sandwich and a croissant with cheese and non-pork ham, some salad and a dessert. All of excellent quality and very tasty! Seat comfort was good, considering it was a short flight. The cabin was clean, as well as the toilets. A non-eventful and pleasant flight. Handed out to keep headphones, useful for listening to music, because the flight took less than two hours, which is most movies last for.

✅ Verified Review | Turkish Airlines offered a great service on this late night route from Bangkok to Istanbul. The aircraft wasn't very new, but it was clean and the flight attendants made an effort to offer quality service. Meal service was very good and the in-flight chef ensured that all went according to plan. Despite a fully booked cabin, flight attendants were courteous and pleasant.

✅ Verified Review | Turkish Airlines did not disappoint on this route. Despite a fully booked cabin, flight attendants offered a quality and attentive service. The newness of the aircraft offered comfort and amenities. The in-flight service was top notch with good meals and a good quality IFE system. Good job, Turkish Airlines!

✅ Verified Review | Istanbul to Barcelona. We missed our flight in Istanbul. We asked for help we even pleaded for help and was ignored by everyone behind counter. We called the customer service and received no help because of lack of English. Finally about 2 hours after our flight had left we were able to talk with someone at the counter and told we had to buy a full priced ticket for $700 per passenger. We called our son back in the states and he was able to get us on the same flight that they were trying to sell us for $700 for only $270 from an online travel site.

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. Check-in was relatively quick and efficient. Enjoyed the lounge and its vast amenities ahead of boarding. On board, the hard product looked in decent shape with comfortable seating in both upright and lie-flat positions. My request to be relocated to another seat was honoured allowing me to travel with a vacant neighbouring seat. Catering was once again below the standard I had previously experienced on this carrier and definitely below business class catering on the Asian and Middle Eastern carriers. There is clear evidence they are cutting corners with catering which is unfortunate as it used to be their main differentiator. The FA's were attentive and promptly responded to requests. The biggest issue in flight was the cabin temperature which was uncomfortably hot and took a long time to regulate after many passengers complained. Also the toilets could have used more attention which I had to point out on two occasions. The IFE was OK and had a decent selection of movies and a great music library. The free wifi worked well throughout the journey. We were late departing but arrived on schedule. Upon landing, we disembarked via the stairs as we did the last time I traveled on this route. This was despite vacant air bridges. Overall it was a good experience but TK has to reverse the downward trend in their catering quality and return to the high standards they used to have.

✅ Verified Review | Ordu–Giresun to Istanbul. Excellent service for a short flight. It was the first flight of the day taking off at 4:50 am. Though full, it was on time and all procedures, check in and boarding were performed swiftly. The cabin was nice though no individual screens, just overheards for safety demonstrations and maps, along with a few commercials. Very professional crew, elegant and efficient and amazingly cheerful, captain announcements was very pleasant. Although planned for 1h 45 duration, the flight lasted a short 1h20 minutes. During this time, economy service was performed with tea, coffee, juices served in elegant paper cups along with hot salty pastries. Excellent landing. Very pleasant.

✅ Verified Review | Amsterdam to Mauritius, with a stopover in Istanbul. That part of the journey went well, without any problems, good service. The return trip was badly organized. On September 30th, flight TK161 (Mauritius-Istanbul) was scheduled for 20.05. First we received the announcement that the flight was delayed until 21:30. At 20:30 we had to go to another gate and then we heard that the flight was canceled. We had to go to another gate, were listed, had to pick up the luggage, went thru the passport check and after 1 hour we were transported by bus to hotels. Our hotel: Palms Hotel, Quatre Bornes, Mauritius, a 45-minute drive. Room was reasonable but did not seemed to be used recently, because all the lamps were still disconnected and we had no hot water. Dinner consisted of rice, red pepper potatoes, lettuce and a meat sauce. We have been able to rest for 3 hours because sleep was not possible due to the noise of a disco / nightclub. We were told that breakfast was served at 4pm at night, at the reception. But there was nobody, we had to switch on the lights ourselves. At 04:50 a few crackers, butter, slices of sausage, pineapple and yogurt were placed on a table. No coffee, tea, water, etc. Another group was lucky because they were transferred to a luxury hotel, where they could sleep and have a real breakfast. At 5:00pm the buses went to the airport. At 6:00 pm check-in, including luggage, but the staff was very chaotic, there was no supervision. We were promised that they were already arranging the transition stopover in Istanbul. At 8:30 the plane left for Istanbul where we arrived more than 9 hours later. Some people who also had a transfer flight, received a boarding pass at the exit of the gate, but most had to go to the Transfer Desk very quickly. There we were totally hopeless when we saw a queue of 80, perhaps 100 people. A hard-working employee selected 20 persons. Fortunately, we belonged to that group (entirely random) that was brought to a Business Transfer Desk after a 2nd quick 10 minute walk. At first, they wanted or could not handle anything for us. Eventually they gave the Amsterdam people of that group, new boarding passes, TK1955 Istanbul-Amsterdam from 19:30. We were lucky because we arrived at 22:05 in Amsterdam. When we got there, we missed 1 of our 2 suitcases. And we were not the only victims, because the entire handling and registration cost us 2 hours extra time. Sunday night at 2:00 we were at home, at last. Monday afternoon we were told that the suitcase was found and was kept behind in Istanbul. End well, all right, we would like to say, but not in this case, definitely not. We still do not know what the reason for the flight cancellation was. We wondered ourselves, again and again why everything went so extremely wrong. A technical defect can happen and that they do not want to take any risks, we all understand that. However, during our hotel stay and flight to Istanbul, Turkish Airlines had 22 hours to arrange a connecting flight + boarding passes for all, but nothing seemed to be arranged. Why were we dragged from one place to another, had to watch desperate and exhausted how their employees had heated discussions and everything was so organized badly?

✅ Verified Review | Cluj-Napoca to Singapore via Istanbul and it was one of the best flight experiences so far. You can freely book your seat in advance (unlike on some airlines where you have to pay for your seat if reserving in advance or they'll seat you miles apart). We flew on an A320 for the short 1 hour flight to IST. The service was great, and my choice on their website for a lactose free meal was met, which was a nice surprise, taking into account the length of the flight. If you have more than a 6 hour layover in Istanbul (which we did), free tours of Istanbul are offered at various times. We took the 6 hour tour, and the tour itself, although a little rushed, was way better than sitting around in the airport. A free meal and entry tickets to attractions are included in the tour. The Boeing 777 to Singapore was impeccable. In flight entertainment is offered in each headrest with various movies, TV shows, live TV and selections of music. The food is very good and the staff is very kind and helpful. Seats are comfortable and although the pitch could be better, most people around me, including myself could find a position to sleep through most of the 10 hour flight. All in all, very happy with the airline, their call center (which I used to reserve my seats) and would gladly fly with them again. .

✅ Verified Review | New York to Kharkov via Istanbul. Our plane from New York was 3 hours late causing us to miss a connection flight in Istanbul. So because there were no more flights that day going to Ukraine, we had to stay overnight in Istanbul. It was a nightmare waiting to be placed in a hotel. I had no extra diapers or baby food. On top we had to pay for 3 visas to stay in Istanbul (total $90). We were told that we will get reimbursed for visas, so upon our return I started requesting reimbursement. We were granted our reimbursement, however to get your money you have to go to their "closest sales office" - well guess what, for me it is a 2 hour drive! They refused to mail a check for deposit, so now i am out $90 and had a terrible flight all because of no fault of mine. This is unacceptable in this day and age to make someone drive for 2 hours to get $ they are entitled to. Will never use this airline again.

✅ Verified Review | Antalya to Moscow. We bought business class tickets and wanted to spend 1-2 hours in a lounge - to feed the baby mostly - but there was no lounge available. We double checked with a man who was checking us in where is the lounge for Turkish business class - he send us wrong direction and did not even put priority tags on our luggage. We spend extra hour in Moscow waiting for luggage with economy class as no tags where provided.

✅ Verified Review | Cape Town to Athens via Istanbul. My wife and I were traveling with twins in business class, and her family was also on the plane but traveling in economy class. As we got to the boarding gate, we wanted to get the rest of our family onto business class. There were seats available, but the first person we asked said it was impossible to change seats at such a late time. I then met a staff member and he called someone in Istanbul to see if it was possible. After a few phone calls, he asked for my credit card details and was able to upgrade the rest of my family to business class. The reason this is so impressive is that he had to go against the inbuilt systems to delight a customer. I think the airline industry needs more staff like him and less people who just follow the process. I will be flying Turkish airlines again because of this.

✅ Verified Review | London to Mombasa via Istanbul, after being told and having my ticket verified by a lady agent at the international transit desk just before passport control that i qualify for a free transit hotel for a layover as my transit time was 18hours. I also met the other requirements such as being in transit from a Turkish Airlines flight to another Turkish Airline flight that was international as well as the connection flight being the only option hence being forced by the Turkish Airlines schedule structure thus requiring a layover as there was no shorter connection from Istanbul with Turkish Airlines on the same day. After having arrived at the hotel desk with people who just got of the flight I was told that the hotels were full and there was nothing he could do about it apart from offering me a voucher to compensate for the hotel for a bus trip around Istanbul at 7am - bearing in mind that its was 2am and I had no sleep. Long story short he claimed to be the supervisor and a colleague beside him the manager, he gave me a counter number for the Turkish Airlines customer service number to which I called and was told I met the requirements but they wouldn’t provide, forcing me to give up. I not only wasted $30 for the visa required to get through passport control but my time. They also use a trick to bypass the free transit hotel: If they are aware of long delays (more than 10 hours) they just break down 1 big delay into multiple short delays. If they adds flights to their schedule between the time of booking and date of travel they will not offer the hotel.

✅ Verified Review | Washington to Istanbul. Food service was poor. They run out of dinner with fish after serving almost 50 passengers and I had no other option but pasta with cheese sauce. My return on Sept 19 2017 was terrible. A woman was changing her baby's diaper by the food service area. Flight attendant was incapable of doing something about it. During dinner time they once again run out and I was served this time eggplant with rice. By the time they service our section my food was cold. I gave my dinner back. When I told the flight attendant she said 'she will let her supervisor know' but nobody came to talk to me nor offered anything else to eat. I believe I had to get upset like other passengers to receive better dinner and service. I have been flying with Turkish Airlines for 15 years and have lost confidence for the quality service and competency of keeping passengers satisfaction.

✅ Verified Review | Toronto to Istanbul. Check in and boarding were smooth. Onboard, the aircraft interior looked worn, the air was stale and sticky. The socks and bottles of salad dressing from the previous flight were left on the seat indicating a poor clean-up and prep effort. The seat was comfortable in both the upright and lie flat position allowing me to get a decent night's sleep. The catering was a let-down and a significant deterioration from what I have experienced on previous TK flights. There were no pre meal canapés, appetizers were limited and main course was bone dry. The wine list featured the same labels as they had 12 months ago. The IFE was OK but could have used more recent releases. The FA's were slow in their service and tended to mill around the galley. Toilets were kept in reasonably good state throughout the flight. The wifi was good and operated without interruption. The flight left late but landed on schedule. Overall it was a decent experience but the decline in catering quality was very obvious.

✅ Verified Review | Bad experience I was flying from Istanbul to Prague by TK1769 on Aug 28. The plane has been A321 and I have never seen such a worn out plane. Personal entertainment system was not functioning. The biggest problem was that my seat did not fix in upright position, which was making both me and the passenger behind very uncomfortable. I felt like plane must be 20 years+ old just to find out it is ex Jet Airways (India) plane, only 8.5 years old. The plane was really poor and crew visibly uninterested to try resetting entertainment system or finding a suitable seat for me. They did not care. Very disappointing.

✅ Verified Review | Cologne to Shiraz via Istanbul. My first plane was delayed in Cologne so I couldn't catch my next flight so Turkish Airlines offered a ticket for my final destination which was due in 18 hours. In such situations you can either go to a hotel and rest or take a city tour. The hotel was supposedly 5 star, I would not say that my residence was bad, but I prefer to be home on time.

✅ Verified Review | London to Kuala Lumpur via Istanbul. Really impressed with the hard products and 9 abreast seats in B777 economy. Even more impressed with the live television services, though limited channels. I would not have imagined watching a UEFA Champions League / World Cup qualifier game whilst travelling intercontinental. Food is good relative to other airlines. Was relieved that my check-in luggage made it through to Kuala Lumpur, after there was a 50 minutes delay from my departure at Heathrow. At Istanbul, I was off the plane and straightaway dashed to my connection gate. Made it into the connection to Kuala Lumpur, but was resigned that my luggage wouldn't make it and may come in on the following flight. Thankfully, it reached KUL together with me. One reservation about the hardproduct is seat pitch, especially on the A330. I'm 6 foot 1, and really feel the tightness. Not much improvement on the B777, but perhaps bearable for a 9 hours flight.

✅ Verified Review | London to Riyadh via Istanbul. I booked a seat by the window on the right-hand side. The flight left at 01:20 so I expected to be able to sleep. On going through the gate security the staff scribbled out the seat number and wrote the same row (31, I believe, the second to last row) but wrote seat E. I asked why and they said the plane had been changed but it was the same size as the first leg and I was supposed to be in the exact same seat - 31F. I tried to engage them further but they just waved me off. The flight attendants on board said the flight was overbooked which was a lie. The person next to me, who had taken my seat, was a woman with a crying baby. I said nothing to her as that would be rude, and I'm not as rude as Turkish Airlines' staff. This is by no means the first time it has happened, but only seems to be leaving or entering Saudi Arabia. Sometimes I appreciate a woman doesn't want to be seated next to a male stranger, but this woman was still next to me, and had the side of the plane to lean on - exactly why I chose to book the seat in advance, instead of just turning up knowing the staff will steal someone else's. One good point was she had a huge, blow up cushion between her and the aircraft window which I will look for and use when I fly in future, with a different airline of course.

✅ Verified Review | Hong Kong - Istanbul - Copenhagen on B777-300 and A321, respectively. Flew 5+6 September 2017. Both flights on time. I arrived very early due to few connections to HKG from my departure town Danang by Vietnam with a LCC carrier, Jetstar. Thus I had to leave transit and pick luggage after immigration. However, I could not check in early in HKG so I had to take the Airport Express train and backtrack myself some 40 km downtown for city check in which is possible 8 hours prior to departure while in Airport only 4 hours are granted. The city check-in took 2 minutes when finally there, but to access the Kowloon station in question (for city check-in) took me >1 hour. By checking in there I got rid of my luggage and the BP issued granted me lounge access upon returning to HKG airport. I tried all three Star-alliance lounges and found Silverkris having the best food, drinks, and staff, while the Thai and United lounges had stunning panorama view towards the tarmac making up for modest food and drink supplies (and no champagne) and very few staff. Onboard the FAs are friendly and caring. However, all appear to be of only one (Turkish?) nationality. This is a pity as they obvious have received limited, internal training - which results in a less perfect flight experience as the FA’s, in general, have lower skills and possess limited, modest exposure. The wandering cook onboard is superfluous in my view and makes a clown out of himself. IFE good. Headphones were of superb quality (“Devon”). Chairs turned into spacious flat beds. Full set of bedsheets provided. Toilets clean throughout. Food was very good with options. Two full meal rounds served on this 12 hour flight - plus dine on demand was apparently possible (hot snacks). Drinks fine with G.H. Mumms champagne. Transit in Istanbul is normally a hassle but this time it went smooth and no queues. CIP lounge is a breeze – I had nice shower and a delicious breakfast. The last sector IST-CPH was on an A321-200 with true business class seats (2 x 2 configuration) and good service including offering champagne in mini-bottles. Only 6 seats were occupied (out of 20) on this morning flight. IFE also good.

✅ Verified Review | Athens to Budapest via Istanbul. There was a delay of 1 hour from Athens airport for the departure of the flight to Istanbul. As a result we reached the airport 20 min before the connection flight takes off for Budapest. There was no announcement about the connection flight, nor arrangement for transferring us to the gate/airplane. We reached the gate 10 min before the flight, but the gate was closed. We were informed by the employee there, to get to another gate which was wrong walking again for a long distance and then finally got at the transfer desk, where after a long waiting que we were informed for our overnight stay in a hotel in Istanbul so as to get the flight of 7.00 am to Budapest. We were informed that our luggage had been out of the plane. Then we had to leave the hotel 3 hours before, which means at 4.00 am.

✅ Verified Review | Brussels to Istanbul. Business class has the typical recliners that are better than most airlines in narrow body aircraft. My check in experience in Brussels was horrible. The business class check in agent was unexperienced and arrogant. It literal took 20min to get my bags on the plane and then she started nagging about my handluggage hereby strictly enforcing an 8kg business class rule. I went to see the station manager, had to repack stuff whereafter she once sgain said it was too much. Another trip to station manager and with some dont do it again words he let me go. I had to run to get on my plane. One thing is for sure I wont do it again and will choose another airline. I recommend the airline not to use such personalities for customer service.

✅ Verified Review | Buenos Aires to Barcelona via Istanbul. Seats are ok, but not the best. The good thing is that they are fully flat, the bad thing is that they do not all offer direct aisle access (and that there are 3 seats together in the middle row in business class). That said, I also have to say that the Buenos Aires - Istanbul flight is very long because of the stop in Sao Paulo, but flying business class in TK makes it seem shorter, the IFE is quite good and the food is great. I take this flight twice a year and even though the food service deteriorated a bit lately, it is still very good compared to other airlines (unfortunately on my last flights there was no more amuse bouche, no more many options of starters to pick from the trolley and no more final trolley with coffee and petit fours-the latter was now consolidated with the dessert trolley, also the champagne on board was downgraded from Taittinger to Mumm). As I said the meals service is still good but it could be a lot better if flight attendants would be more proactive at offering drinks and refills. They just do not do it, you need to call them every time you need a refill (it does not happen in many other airlines) and when you do they take forever and it is obvious are not willing to do it. Overall, I would recommend TK business class because the food is very good and the seats are confortable, but they need to improve the service on board. If they did, they would be quite perfect.

✅ Verified Review | Dammam to London via Istanbul. Paid for seat reservations on both flights and they were not honoured. When I asked the flight team I was told there was nothing that could be done. When I then complained to the airline I was basically told that changes to aircrafts are made and they don't feel the need to inform you of those changes or refund the price that you have paid for the seat reservations. Deeply unhappy. I will not be using them again.

✅ Verified Review | My first business class trip with Turkish Airlines. I had a free upgrade because of a cancelled flight (weather conditions). Boarding was chaotic, no different line for business class passengers but it's because of the limited capacity of Ataturk airport. Onboard, food, entertainment, seats were great.

✅ Verified Review | For my vacation to Turkey I decided to fly with Turkish Airlines instead of a charter airline like SmartWings. We boarded an A321-200 in Prague, seats were really nice with really good pitch and each seat has personal IFE which is geat for a 2 hours flight. The headphones were not very good, but thats ok. Problem was that for half of the flight the IFE wasn't working, but when it did it had plenty of movies, games, music etc. We received a warm sandwich and dessert on this flight which were tasty along with a good seletion of drinks, only problem was that only 1 drinks round was made. Second flight was on a Boeing 737-800 which was a bit older and only had screens above our heads, but it was a 55 minute flight (on the way back this flight was operated by A321-200 with IFE) and even on this short flight we received drinks and food (same sandwich just no dessert). Overall these were really nice flights and I would fly with Turkish again. The A321 was really nice and IFE for 2 hours flight is great, it is just the crew that could be little bit better.

✅ Verified Review | Johannesburg to Brussels via Istanbul. Our first holiday that we flew with Turkish Airlines and probably our last. However we are satisfied about the staff on board, it's the lack of customer care that makes the final result of this review. As we arrived home we found out that one of the locks of our suitcases was damaged in a way that this lock could not be used any more. No message of Customs was left. An inquiry at Samsonite showed that this part can not be repaired. So we are forced to buy a new suitcase because of this damage. Turkish Airlines is responsible to take care of our bagage and if some problem occurs, they should offer a solution. Challenge 1 is to find out how to claim damaged baggage. Found on the internet and made a claim the next day. Challenge 2 is to convince Turkish Airlines (Customer Care) about the real cause of the damage, since they decline a claim immediately. Challenge 3 is to convince them about the fact that the suitcase is not repairable. If it would be, we should send it to a national Samsonite repair center (costs!). But they confirmed that the lock is no longer available (only during the warranty time of 5 years). A copy of these emails were sent to TA, but the refuse to accept it and think about another solution. Challenge 4 is to convince TA that for me the only solution is that I have to buy a new suitcase, which I did, and to get a refund as compensation. I bought a new Samsonite, sent my invoice to them and asked them to solve this matter, but again they answered that only repairs will be paid. When you pay over 2500 Euros for your tickets, you have the right to expect customer service as it should be. Let's end positive about the airplane and staff. The airplane is new well cleaned and you there is a lot of entertainment to choose on your personal screen. Staf is really friendly and drinks and meals are alright. We just did not understand why on a night flight it took so long to get your meal after the take off. It would be nice to get it earlier and then get some more time to sleep.

✅ Verified Review | Flew New York JFK to Paris CDG via Istanbul. Long Transatlantic flights can be tough but with Turkish Airlines the experience is always top notch. Both flights were on time. Meal service was exceptional (for today's airline standards) plus the amenity kit in economy class with socks, slippers, toothpaste and lip balm in it is a nice touch. Wide variety of inflight entertainment from all over the world. Cabin crew were caring, courteous, smiling and always professional. Keep it up, Turkish Airlines!

✅ Verified Review | Manchester to Ercan via Istanbul. We are flying again in September and for various reasons wanted to change dates. The customer service operator was exceedingly sympathetic and helpful and while I was on the phone he exceeded my expectations and did more than I could have asked. I now have exactly what I wanted at no extra cost. We love Turkish Airlines and always use them if we can.

✅ Verified Review | Jakarta to Sao Paulo return via Istanbul with Boeing 777-300ER in Business Class. I felt that the entertainment screen is quite small, it is adequate but would be great if we could enjoy larger screen size. Food options were satisfying and presentation was nice thanks to Do&Co catering. It would be great if they offer flexibility to their pax to be able to opt to dine whenever they wish (not only in a designated meal service time). This is particularly for the red-eye flight like Sao Paulo-Istanbul which depart at 3am and a meal was served just after take off. Cabin crew polite and courteous especially Indonesian-bound flight. Lounge at Istanbul was great with many food selections but much fewer when you departing late at night. One most point that need to be improved is the boarding arrangement at the Departure Gate especially for Business Class Passengers ! There was indeed a special Line for business class pax but mostly were blocked by the long economy pax queue that we had to struggle to find the dedicated line for business class pax.

✅ Verified Review | Istanbul to Hatay. I wish to thank Turkish Airlines. I missed my plane and I couldnt catch my flight but the staff was kind enough to switch the ticket for me and help me complete my trip the same day. My flight was at 9am and it became 9pm, even if it is 12 hours later but they helped me not to suffer going back later.

✅ Verified Review | Los Angeles to Bucharest via Istanbul three weeks ago. My two bags were not delivered until now. I followed all the procedures requested, I sent all the information required for identification of my bags (including their photos and the lists of properties), I sent them a lot of emails, but no one gives me any news. I am shocked by the lack of involvement of the Claim Department staff in this case. I do not recommend this company.

✅ Verified Review | Flying Turkish Airlines is always a good if not great experience regardless of what class you are flying. But I have to say that what distinguishes TK from any other airline I have travelled with, and I do travel a lot for both work and leisure, is the customer service. It is absolutely exceptional. I have missed my flight with a different airline twice, because of the airport I flew out of and both times Turkish airlines saved my trip! Even though they were not responsible for the problems I had in the airports or with the airlines, because my connecting flights were through Turkish Airlines they were the people that got me on the next flight in a most convenient timeframe and manner. The first time I travelled with Turkish Airlines, the representative even booked a hotel for me, because I was a college student traveling to the US for the first time and I missed my flight with a different airline because of a long customs line in the airport. Not only that but they also rebooked my three connecting flights for the next day and provided all the information I would need to have a safe comfortable stay in a strange city. Bottom line, best customer service I have ever had. Keep doing what you are doing Turkish Airlines!

✅ Verified Review | Nairobi to Heathrow via Istanbul. The flight from Nairobi delayed by close to one hour and I almost missed my connecting flight to London. I was travelling with 2 suitcases both of which were missing when we got to London. One suitcase was delivered 4 days later and the other is still missing more than one week down the line. The airline does not give any updates on the progress of tracing the lost baggage and refers you to a robot site that has the same update "tracing continues check later for updates" for seven days. It is unfortunate I had booked a return flight, otherwise, I am not flying Turkish Airlines again!

✅ Verified Review | Amsterdam to Bangkok via Istanbul. In Amsterdam we got an upgrade because of an overbooked plane. We received our new boarding pass for seats 6J/6K, only 15 minutes before boarding started. When we wanted to board, the scanning system told our seats were changed back to economy. According to Turkish Airlines helpdesk, this is a normal procedure. To upgrade and downgrade whenever they want. It was not Turkish Airlines mistake, but from the handling company. Also in Istanbul, staff was not friendly at all! They ran away when we wanted to ask a question about this situation.

✅ Verified Review | Istanbul to Bangkok. After several positive flight experiences with Turkish Airlines, my last flight from Istanbul to Bangkok was very disappointing. The flight boarded, albeit somewhat chaotically, on time. Once all passengers were on board, we waited for about 1 hour before an announcement was made that the aircraft needed to be changed due to technical problems. That in itself was not a major problem, though somewhat of an inconvenience, however attention to safety was appreciated. Once we were back in the gate boarding area, there was only one ground agent who seemed to have no idea how to cope with the situation. No announcements were made. Once a new departure time was set for 2 hours later, we boarded a new aircraft. The cabin staff seem to have been affected by all of this, as our flight was now almost 3 hours delayed. After serving the meal they were nowhere to be seen for a long time, some left with empty meal trays for 1 hour before passengers had had enough and started clearing their own trays by bringing them to the galley. I made a comment about this inconvenience to the flight purser, who told me that he would have to "write me up" for making a complaint about the long wait time for clearing up after the meal service. I was disappointed by this attitude and treatment.

✅ Verified Review | Flew Dalaman to Istanbul Ataturk. Found the Business Class check-in tucked away in the corner of a seething departure hall. Showing my Gold card, I was politely and promptly checked in. I was told where to find the CIP lounge. In there it felt more like a school playground with children running noisily around in circles. Obviously not the fault of Turkish Airlines. Slight delay in boarding as the aircraft came in late. No boarding announcements made (until I boarded at least) but people just moved forward. One lady called out something in barely audible Turkish language, but nothing in English. Before take-off they showed the safety briefing on drop-down screens. Those screens then remained down, just showing the Turkish Airlines logo, throughout the flight. In fact they were still down as we got off the plane in Istanbul. After take-off the Captain explained and apologised for the delay. We were served a warm cheese and tomato roll with soft and hot drinks. In fact identical to the snack when I flew from Istanbul a few days earlier. But it was welcome and tasty and perfectly adequate for 11.30 pm. Two very smiling and friendly flight attendants served us. As we flew in circles the Captain announced a change in runway meant a further 15 minutes delay. We finally landed - with the only occupant in the row in front of me in his seat fully reclined. After landing we were told we could use our electronic devices so I looked at the flight path we had flown. It was certainly convoluted! We were taken by bus to the domestic terminal and all in all 30 minutes delay. I have not had a delayed Turkish Airlines flight for months so not a big deal for me.