"lack of punctuality and support"
Sonali Deo (Germany)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Mumbai to Berlin via Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
17th April 2017 : Turkish Airlines response
We would like to indicate that the matter you have expressed has been the cause of great regret for us. In cases of delay, our guests are provided with various services at certain time intervals. We would like to indicate that the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service vary depending on flight distance and waiting periods. We apologise for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.
"flight attendants polite, helpful"
S Novin (Israel)
Aircraft | Boeing 738 / A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Milan via Istanbul SAW |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
10th April 2017 : Turkish Airlines response
Dear Novin, Thank you for sharing your pleasant travel experience you had on March 2017 with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. Also we have read your comments about our ground staff performance and cabin atmosphere. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"very positive experience"
M Sharafeena (Singapore)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th April 2017 : Turkish Airlines response
Dear Sharafeena, First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"happy with Turkish Airlines"
Y Mallanolu (United States)
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Istanbul to Washington |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"exceeded my expectations"
16 reviews Dexter Lee (Singapore)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Lisbon via Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"catering is on a serious decline"
T Eldem (Canada)
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Istanbul to Montreal |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"meals are very good overall"
2 reviews Zairon Jacobs (Netherlands)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Manila via Istanbul |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a spotlessly clean aircraft"
Chris Crook (United Kingdom)
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good experience for a good price"
K Nazineh (Germany)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Konya via Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"OK for point-to-point connections"
S Andrews (Netherlands)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to Antalya via SAW |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |