"touch screens not working normally"
Helen Danson (Estonia)
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tallin to Singapore via Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
26th April 2017 : Turkish Airlines response
Dear Helen, we need to state that we are really sorry for the inconvenience that was caused your travel. This is truly saddening because Turkish Airlines was founded on the promise of making the experience of flying easier, happier and more safe for everybody who chooses to fly with our company. We understand that these irregularities can be very uncomfortable for our customers, however, our first priority must always be to provide you with safe and happy travel. Your opinion is a guidance for us to improve ourselves regarding the service quality of our operational processes, always desiring to feel the support of our valued passengers is one of the strongest factors in achieving the present success of our association and we aim to provide the best service with a contemporary approach. Thank you for the courtesy of sharing your opinions and observations on our side and for preferring Turkish Airlines. Again we would like to investigate your experience thoroughly and get back to you If you share us it via bit.ly/thy_form .Respectfully yours.
"service is surely not bad"
7 reviews S Maroudé (Ukraine)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kiev to Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th April 2017 : Turkish Airlines response
Hi, firstly, we wish to thank you for delivering your opinions and give us a chance to efface the unfavorable Turkish Airlines experience of yours. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers equally but sadly, we were unable to do so for you during your journey. We would like to apologize for the inconvenience that you have met and the dissatisfaction. If you wish to send us your precious feedbacks via bit.ly/thy_form we will for sure evaluate and get back to you. Best regards.
"cabin crew were excellent"
Paul Turner (United Kingdom)
Aircraft | Boeing 737-900ER |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Birmingham to Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th April 2017 : Turkish Airlines response
Hi Paul, thank you for your kind words. They are very much appreciated. We strive to deliver the very best service possible and your comment makes us so happy! You really made our day and we couldn't be happier you received a good service on your flight! Thank you for your kind words for our crew. We'll forward your commendation to them. We hope to welcome you on board again soon.
"I enjoyed service"
S Lamesh (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Mumbai via Istanbul |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th April 2017 : Turkish Airlines response
Dear, S.Lamesh Thank you for sharing your pleasant travel experience you had. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"battery pack phone chargers confiscated"
M Hamble (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Gatwick via Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
26th April 2017 : Turkish Airlines response
Hi, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Kindly ask you to fill the form in the following link: bit.ly/thy_form so our team can look into your experience and contact you directly by email. We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Best regards.
"changed our window seats"
SNasinika (Nigeria)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Istanbul to Lagos |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
26th April 2017 : Turkish Airlines response
Hi, thank you for taking the time to communicate to us why our service did not meet your expectation. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/thy_form Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.
"definitely fly with again"
7 reviews C Peck (United Kingdom)
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th April 2017 : Turkish Airlines response
Hi, we cheerily read your nice comments about our in-flight service, which is really appreciated. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.
"it was a very pleasant journey"
F Kirk (Taiwan)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Taipei via Istanbul |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th April 2017 : Turkish Airlines response
Hi, thank you for sharing your pleasant travel experience with us. Turkish Airlines achieves this level of success because of your support, as we aim to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. As we are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. We'll be sure to pass on your appreciation. We hope to see you again soon.
"the crew were excellent"
15 reviews T Merter (Turkey)
Aircraft | A321-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Istanbul to Hurghada |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th April 2017 : Turkish Airlines response
Hats off for the amazing comment! You really made our day and we couldn't be happier you received a good service on your flight! nice to hear that you have liked our lounge and enjoyed your meal. Keep Calm, Fly Turkish Airlines and Chill out! Your nice comments reassure us that we're doing the right thing in meeting your expectations. Globally yours.
"found it a bit overrated"
Yann Pleindoux (Netherlands)
Aircraft | A320 / Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tbilisi to Amsterdam via Istanbul |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th April 2017 : Turkish Airlines response
Thank you for taking the time to communicate to us why our service did not meet your expectation. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a completely satisfied customer and we will hope to serve you again in the future. Thank you.