Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2531 reviews
4/10
4 star Skytrax Rating
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3/10

"touch screens not working normally"

(Estonia)

Verified Review | Tallin to Singapore via Istanbul. It was my first time flying with Turkish on long haul flight and I was expecting a good experience. The food was bad on all the flights we had. The A330-300 from Istanbul to Singapore seemed old. The touch screens were not working normally, only with the remote that made navigation uncomfortable. The in-flight entertainment was really good though. It would have been nice if cabin crew would have offered drinks and snacks during the flight in addition to the dinner and breakfast served. On the way back from Singapore to Istanbul we were seated in the isle and it was just so cold, I was sitting with a hat, scarf, sweater, cardigan, blanket on me and my wool coat way over my head and I still got sore throat.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTallin to Singapore via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



26th April 2017 : Turkish Airlines response

Dear Helen, we need to state that we are really sorry for the inconvenience that was caused your travel. This is truly saddening because Turkish Airlines was founded on the promise of making the experience of flying easier, happier and more safe for everybody who chooses to fly with our company. We understand that these irregularities can be very uncomfortable for our customers, however, our first priority must always be to provide you with safe and happy travel. Your opinion is a guidance for us to improve ourselves regarding the service quality of our operational processes, always desiring to feel the support of our valued passengers is one of the strongest factors in achieving the present success of our association and we aim to provide the best service with a contemporary approach. Thank you for the courtesy of sharing your opinions and observations on our side and for preferring Turkish Airlines. Again we would like to investigate your experience thoroughly and get back to you If you share us it via bit.ly/thy_form .Respectfully yours.

6/10

"service is surely not bad"

(Ukraine)

Verified Review | Kiev to Istanbul. The service is surely not bad, but is not as high and as expected. A321 with very narrow, uncomfortable seats, and not pleasant to fly. InFlight Entairtainment didn't want to work. At Istambul Airport all our boarding and de boarding were serviced by bus, and it takes a lot of time. The crew was not very attentive, but was professional however.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKiev to Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Hi, firstly, we wish to thank you for delivering your opinions and give us a chance to efface the unfavorable Turkish Airlines experience of yours. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers equally but sadly, we were unable to do so for you during your journey. We would like to apologize for the inconvenience that you have met and the dissatisfaction. If you wish to send us your precious feedbacks via bit.ly/thy_form we will for sure evaluate and get back to you. Best regards.

10/10

"cabin crew were excellent"

(United Kingdom)

Verified Review | Birmingham to Istanbul. What a revelation this turned out to be. A great seat pitch (34" on Boeing 737-900ER) which as far as I know is unrivaled on most European economy class. A tasty dinner including soft drinks and wine was included and the cabin crew were excellent. Outbound and return both left and arrived on time. This offering was so far ahead of British Airways that choosing which one to use on this route is a no brainer.
AircraftBoeing 737-900ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Hi Paul, thank you for your kind words. They are very much appreciated. We strive to deliver the very best service possible and your comment makes us so happy! You really made our day and we couldn't be happier you received a good service on your flight! Thank you for your kind words for our crew. We'll forward your commendation to them. We hope to welcome you on board again soon.

10/10

"I enjoyed service"

(Canada)

Verified Review | Toronto to Mumbai via Istanbul. Great people, great service. Staff was friendly and I enjoyed service. I have comfort on the way to Mumbai. I would recommend to go for it. There was problem with wifi connection but cabin crew helped and resolved it. I look forward to go for it again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Mumbai via Istanbul
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Dear, S.Lamesh Thank you for sharing your pleasant travel experience you had. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

1/10

"battery pack phone chargers confiscated"

(United Kingdom)

Verified Review | Johannesburg to Gatwick via Istanbul. Seats were the smallest we have come across which was no fun on a 10 hour first leg. Staff unpleasant and food worse. Worst of all was the conflicting advice. We were told at check in no laptops or tablets in hand luggage, but they failed to mention battery pack phone chargers are not permitted. Ours were confiscated although people with laptops and tablets were permitted to hand these over and collect on arrival. Lack of customer advice mean this won't be an airline we will use again or recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Gatwick via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



26th April 2017 : Turkish Airlines response

Hi, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Kindly ask you to fill the form in the following link: bit.ly/thy_form so our team can look into your experience and contact you directly by email. We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Best regards.

4/10

"changed our window seats"

(Nigeria)

Verified Review | Istanbul to Lagos. During the boarding flight attendant has changed our window seats by exit in a row of two to non exit seats in the middle of the row of four. We did not check the seat but asked her if the change is to equivalent seats and got a yes - to only see later that she misinformed us. The food selection was not available. Good enterntsinmrnt system but some times has problems and too much announcements. Out of 4 flights one suitcase damaged a lot, one delayed by two days. Staff in the plane friendly and helpful
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Lagos
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



26th April 2017 : Turkish Airlines response

Hi, thank you for taking the time to communicate to us why our service did not meet your expectation. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/thy_form Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.

9/10

"definitely fly with again"

(United Kingdom)

Verified Review | I was quite impressed with my first experience of Turkish Airlines flying from Edinburgh to Istanbul. Despite being a Boeing 737, the interior was beautiful and up-to-date with comfortable seats. The inflight service for economy was great and the food was delicious and nicely served. The entertainment system was full of options and very quick and responsive. I would definitely fly with Turkish Airlines again! The only downside is the flight schedule of this particular flight - arriving around midnight in Istanbul. I would much rather leave later and make it an overnight flight, arriving early in the morning.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Istanbul
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Hi, we cheerily read your nice comments about our in-flight service, which is really appreciated. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.

9/10

"it was a very pleasant journey"

(Taiwan)

Verified Review | It was my first time flying Turkish Airline and it was a very pleasant journey. The flight I took was from London Heathrow to Taipei via Istanbul. I chose this airline simply because it provided the best route/price for the date that I had to fly. The staff were all diligent, kind and helpful. As well, I was surprised to have received the amenity kit sitting on an economy seat. They also gave out a warm hand towel and menu before serving meals which I find very considerate.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Taipei via Istanbul
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Hi, thank you for sharing your pleasant travel experience with us. Turkish Airlines achieves this level of success because of your support, as we aim to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. As we are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. We'll be sure to pass on your appreciation. We hope to see you again soon.

9/10

"the crew were excellent"

(Turkey)

Verified Review | Flew Istanbul to Hurghada. Convenient airside access through the lounge appreciated. The lounge offering good range of food and beverage options late into the night. Could do with some variations though. Orderly boarding process with pre-flight announcements and priority enforcement. Was upgraded due to overbooking which was a nice surprise. Full cabin. The crew were excellent. Pre take off drinks, a nice breakfast with two warm choices and after meal drinks service provided. Handed out tablets with pre-loaded entertainment and good quality headphones for this 2.5 hour hop on this A321 with empty middle seat configured J Cabin. Very smooth landing despite rough weather and on time arrival. Kudos to the flight-deck. Excellent overall flying experience with Turkish Airlines on this journey.
AircraftA321-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Hurghada
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Hats off for the amazing comment! You really made our day and we couldn't be happier you received a good service on your flight! nice to hear that you have liked our lounge and enjoyed your meal. Keep Calm, Fly Turkish Airlines and Chill out! Your nice comments reassure us that we're doing the right thing in meeting your expectations. Globally yours.

6/10

"found it a bit overrated"

(Netherlands)

Verified Review | Tbilisi to Amsterdam via Istanbul. Flew TK for the first time (return flight) and I found it a bit overrated. Service and reliability is no better than most EU majors, and overall the comfort and service looks from another time. The seats and interiors are really old, and very narrow on the A320 models (a kid won't even fit). Service is not really outstanding like you read in reviews, just basic and a bit cheap. Cabin staff can be quite stiff and really not friendly, which does not give the best sense of welcome claimed in their marketing. However the ground staff in Istanbul is quite outstanding and efficient! Our flight was 40min late with only 1 hour connection, but someone waits at the exit gate and takes groups of pax with short connections directly to the next gate; within 5min you are in the next flight which is unusual for connecting trips. My travel partner had also forget his tablet in the first leg aircraft from TBS, and immediately the gate staff had it collected and brought directly to the boarding of the next leg while we were boarding. Very smooth and ultra efficient! Even Lufthansa is not that efficient from my experience. At least they make it up in the aggressive pricing
AircraftA320 / Boeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTbilisi to Amsterdam via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Thank you for taking the time to communicate to us why our service did not meet your expectation. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a completely satisfied customer and we will hope to serve you again in the future. Thank you.